Floors USA
2nd year as a Best Pick
Best Pick 2017
certified company
Based on 97 Surveys
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Compiled Score: star star star star star
Floors USA has received 5 out of 5 stars (A-rating) based on 97 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"Celebrating over 40 years, Floors USA satisfies its customers with quality products, unparalleled customer service, and honest, reliable, and guaranteed installation services. We are proud that our community, their families, and their friends have entrusted us to serve their flooring needs and have come back time and time again."

Scott Erlbaum | President
Company Information
Services Offered
Floors USA sells and installs many types of flooring for residential and commercial customers, including hardwood, carpet, natural stone, tile, laminate, cork, and vinyl floors.
The company offers a selection of warranties on all installation services as well as a 100 percent satisfaction guarantee.
Company History
Floors USA is a family-owned company that has been serving homeowners and businesses since it was founded in 1976.
The company is a nine-time winner of the Best Floor Covering Company award from Main Line Today magazine.
Additional Information
According to the company, Floors USA stocks over 2,000 area rugs along with a wide selection of hardwood flooring, carpet, luxury vinyl plank and tile, laminate, natural stone, porcelain and ceramic tile, glass, metal, and mosaics.
Areas Served
Montgomery County, The Main Line, Delaware County

“I had a very positive experience with them. They put rugs in. They were pretty efficient, friendly, and helpful. They came when they said they were going to come. I'd give them an A+. It's extremely likely that I'll recommend Floors USA.”

“It was a 100 percent positive experience. They did hardwood flooring work. They were easy to deal with—good, on time, prompt, and everything. I would rate them as an A+. We've recommended them to friends.”

“They did carpeting. They arrived promptly, they were very clean, and the place looks great. They earned an A+.”

“They installed carpet and hardwood for me. They were efficient and on time, and they cleaned up. Their installation, punctuality, cleanliness, and expertise were excellent. They were good, and I would use them again.”

“We've always used them before so we're happy with them. They do hardwood floors. I like the quality of work—the actual guy that did the installation did a good job. We would use them again; I give them an A for sure. We've used them two or three times. I wouldn't be back to using them over the years unless they were doing a good job so we're happy. It's extremely likely that we'd recommend them if somebody asked.”

“My experience was very positive; I've worked with them for many years. This past time they did wood flooring. I'm a designer, so I go to them for my products for rug, tile, and wood flooring. I've known the sales people for a long time. They are very responsive, and their installation team is excellent. I give an A overall. I recommend them all the time.”

“They did our laminate kitchen floor. They were very professional. I give them an A+.”

“When there was a problem, they addressed it immediately and had it all handled very quickly. I give an A overall.”

“They did a great job. They did carpet and tile work. It was a good experience.”

“They installed a vinyl flooring. There were no hiccups. They were clear and professional. They did a good job. I'd give them an A. I already have recommended them to friends and colleagues.”

“They put COREtec flooring in our mudroom. We've worked with the salesperson, Jim, before. He's personable and knowledgeable about the flooring we were getting. I guess I'd give them an A-.”

“They did vinyl flooring. It was fine. It was a pleasant experience. I'd give them an A.”

“It was good. They did two things. They provided carpeting for the basement and they also did the flooring for the master bath—the tile for the floor, the shower walls, both. I like the quality of the material they had. They had a tile design that was available in the 12x24 and 18x18 as well as the small tiles for the floor of the shower. We liked the fact that we liked the porcelain tile and it came in multiple sizes which is unusual, and the salesman was quite good and very helpful as well. I'd give them an A.”

“I liked that they were on time, they cleaned up after themselves, and I had no problems with them. I had carpets laid down. I would grade them an A+.”

“They did both installation and I purchased materials. I liked everybody that I dealt with and that they were always on time. They installed carpeting. I would grade them an A+. They were great, and what I got was pretty easy, so I was happy.”

“We did the carpet, and they had a third party install it. When I called, they were easy to get in touch with, and they gave direct answer about timing. When the gentleman came to measure, he was on time, so it was convenient. And he came back to measure a second time to be sure. They were very thorough and very professional. I would grade them an A+. He cleaned up after himself.”

“I purchased materials. They installed them. They had a great selection, and it was easy to schedule. They were neat and clean, and the guys were really nice. It was easy to work with them. We just did carpeting. I would grade them an A+.”

“They did installation for me. They installed carpet. They were efficient, they were fast, and they did a really nice job. They did it in the hallway and stairways.”

“They put carpeting in the home. Their selection and the sales people were low key, so those are the two things I liked. I would grade them an A.”

“I've used them before. I liked the estimator. He was punctual, and I've been dealing with the same woman for years. She works hard to get me what I need. They do carpeting work for me. I would grade them an A-, only because it took so long for the materials to come in; and I have tile ordered with them, and I'm having the same issue. They should have let me know in both cases that things were running late, but I had to call them in both cases.”

“Their turn-around time was pretty quick, and I appreciated that. They put in some carpeting. I would grade them an A.”

“They were very upfront with the pricing of their products. They offered suggestions in terms of better products or products that would not perform as well, which I thought was great. Most people don't do that in the sales arena. They were pretty much intent on helping out. They recommended a quality installer that came out and did a great job with that; and they showed up on time. And then I had no problem returning some materials that were not being used. It was an overall good experience. It was for wood flooring. I would grade them an A.”

“They did our carpets. They were upfront with pricing, and their installation was good. I would grade them an A.”

“Floors USA was wonderful and great.”

“It was pretty good. I liked the sales representative. Mike was pretty helpful, and I felt he looked out for my best interests. They supply materials that I use for construction.”

“They put carpets all the way up the steps and into the entire upstairs, and they brought in rugs for my dining room and family room. They came on time, and the prices were what they said they were. There was nothing hidden. I work with a lot of people, and they did a great job. They had done some work for me before; we put carpet in my son's room when we moved in. They're right in the neighborhood, so I went to them because they were right there. I walked in and picked out the carpeting. They were super easy to work with like that. I would give them an A.”

“I had a good time with them, so everything worked out well.”

“They were very helpful, and they had good customer service. I have no complaints.”

“Floors USA was great.”

“The service was done very promptly, and I'm pleased with the result.”

“They did the job that they were supposed to do; they installed my carpet.”

“Floors USA did what they needed to do on time. They installed carpet, and the people that I dealt with just took care of stuff.”

“They showed up on time and did a good job, as we expected. They did some carpeting and some wood floors, and I'd absolutely recommend them.”

“They're very easy to work with. I had a couple jobs with them. Most recently, they redid all the carpet in a three-bedroom condo that I sold. I've been using them anytime I need a job done. I just call those guys, and it's easy.”

“They were very helpful when I went to the shop, and it was easy to order stuff. It took me about three weeks to decide what I was going to do because I was moving, but they responded really quickly once I made my decision to move forward. They came when they said they would come, and it seems like they did a good job. We did carpet and a little hardwood laminate flooring. I would recommend them.”

“Floors USA was super great. I'd totally give them an A+. They bound and put in carpet for me, and they were awesome.”

“Working with Floors USA was an extremely positive experience. I liked their support, the quality of their work, and their responsiveness. I'd recommend them to anyone. They installed hardwood floors, and they were clean as a whistle. They're a local company, and their explanation of how the wood was made and how it was going to be installed impressed me.”

“The floors are wonderful, and the measurements were accurate. They moved furniture for us and cleaned up, and the workers were great. They installed red oak hardwood floors. They were also really great in the store, which was excellent.”

“Floors USA had the carpet style we liked. I liked the salesman, and the installer knew what he was doing. They get an A+.”

“Floors USA did a kitchen floor, and they did some carpeting for another place of mine. I liked the rep I worked with, the installers, and the product. They were on time, so it was good. I'm an interior decorator, and they made it easy because the samples were right there. I'd give them an A.”

“They did a fine job. There was a little bit of a delay because they didn't have enough carpeting to do the steps, but they came back within a few days to finish it. We're very pleased with Floors USA and their carpet. This is the second job they've done for us, so we're committed. We bought laminate flooring from them a couple of years ago when we redid our basement, and I suspect the contractor that we were dealing with recommended them. We've also been in their store a couple of times looking for rugs.”

“We asked for the lady who worked with us specifically—she was dynamite. We were first looking for area rugs, and we knew that once we found an area rug and selected paint for the interior of the house, we would then select carpet. We didn't end up getting the area rug, but we were also thinking of carpeting, so we stayed with her to get that job done. She did a great job. They're definitely an A.”

“We bought an area rug from Floors USA, and then two people brought it in. It was fine. They were recommended to us by our contractor. We went to the show room and ordered the rug. It showed up, so we are satisfied. There's no reason they wouldn't get an A.”

“Every time I go to Floors USA, I find something I want. Their customer service is great, their workers are nice and clean, and their installers are willing to accommodate anything. I had one room of carpet installed. I'd used them over a year ago for carpet and a stair runner, and since we had a great experience then, we went back to them. They've earned an A grade.”

“They were helpful and pretty prompt with getting the measurements and installing the carpets. Everything went smoothly. They were very helpful and on time. I'd definitely give them an A.”

“Working with Floors USA was a very good experience. I've done business with them on multiple occasions to buy carpet and tile, and they've always been very good. I've had carpet installed, and they did a very good job. I would absolutely recommend them, and I'd rate them as A.”

“They did the job they said they were going to do. They showed up on time, they didn't take very long, and the guys were polite. It was pretty much all positive throughout. They get an A.”

“Floors USA earned an A grade.”

“Floors USA laid carpet in one room, and they did the job right. I'd used them previously. They're professional, and they do a good job. I'd give them an A grade.”