Elegant Floor Service
4th year as a Best Pick
Best Pick 2018
certified company
Based on 175 Surveys
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Compiled Score: star star star star star
Elegant Floor Service has received 5 out of 5 stars (A-rating) based on 175 customer surveys conducted by Best Pick Reports.
4th year as a Best Pick Call
"At Elegant Floor Service, we offer a large array of wood and stone flooring services. Our knowledgeable sales team will visit your home, provide samples if needed, and then follow up with you. No matter the service, you can count on us to get the job done right."

Steve White | Owner
Company Information
Services Offered
Elegant Floor Service sells, installs, finishes, refinishes, and repairs hardwood and laminate floors, stair treads, and risers. The company also cleans, strips, polishes, resurfaces, and seals natural stone, such as marble, granite, limestone, bluestone, and slate, as well as ceramic, terrazzo, and concrete floors, countertops, and shower walls. Elegant Floor Service offers both one-time restorations and regular maintenance for residential and commercial customers.
Services Not Offered
The company does not sell, install, or repair stone, ceramic tile, terrazzo, or concrete.
Elegant Floor Service offers a 100 percent customer satisfaction guarantee.
Company History
The company was established in 1987.
Employee Information
Employees wear uniforms. The company does not hire subcontractors.
MHIC #96571
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

“They're great. They're the best floor refinishers I've ever used. I've used them probably twenty times. I would give them an A+. I liked everything about them. They're topnotch. I'm sitting in the car right now where I referred them to him. They redid and matched his whole floors in his house and he's saying, 'Beautiful.'”

“They were fabulous, they did such a great job. We are going to hire them again actually. I would grade them an A+. I couldn't believe what they did what the old hardwood it was gorgeous. They really did a great job. I would recommend them. We are actually going to hire them again to do a larger section of our house that they quoted.”

“They were neat and tidy, prompt—all the good things. The floor looks wonderful. I'd give them an A. I would highly recommend them and I did recommend them to the people who bought our house.”

“It was very good. They did a great job. I liked the thoroughness. I would give them an A+. They had a family, a son and his two parents, who did the work for me. So, that was the key to the success. They had a really good employee. I was very happy.”

“They did a great job, and they were quick, and they got it done in a time frame.”

“They showed up on time and did a great job. I would grade them an A—definitely. I already have recommended Elegant Floor Service.”

“They were great. Did a really good job. Very professional. Very clean. So, they were good. I'd give them an A.”

“It was a good experience. They did a good professional job; nothing sticks out. I would grade them an A+.”

“Very customer service friendly and everything. A+.”

“We just had very complicated old floors that were being redone, and they did a nice job. I'd give Elegant Floor Service an A+.”

“I liked the finished product, and it was fast. I'd give them an A.”

“It was a positive experience.”

“They did everything I asked in the exact time that they said they would. Overall, I would give them an A.”

“They just did the job correctly and promptly, and were very responsive. I would give them an A overall.”

“Elegant Floor Service refinished our floor. It was excellent. They had really good customer service. Their punctuality and cleanliness were perfect. They showed up when they said they would, and they did the work when they said they would. It was perfect. I would give them an A.”

“The floor restoration was A+. I'd definitely recommend them.”

“It was a very positive experience. They were very punctual and very timely, and they did a great job. They refinished all the hardwood floors on my first level. I already recommended them to a couple of people.”

“They refinished the floor. Everything worked out perfectly fine. I am pleased, and I thought they did a very nice job.”

“They did a good job refinishing my floors. They earned an A.”

“That was over a year ago. They did refinishing. I was satisfied. I'd rate them as an A. I had no complaints.”

“I don't remember, what was this like last year. I think it was a positive experience.”

“I did have a positive experience.”

“I'm OK with it. They refinished the floors.”

“They did restoration. I'd rate them as an A. I have recommended them.”

“I guess it was an A, I don't have much to compare it to. This was my first time doing that kind of thing. We actually don't live there anymore. We had noticed some changes before we moved, but they weren't any changes we weren't warned about when they did it. They filled in some cracks and said that they weren't going to last and they didn't, so it was what we expected. They were great, they came in, and they worked efficiently and quickly. Everything was good.”

“No general complaints.”

“It was fine; everything was great. No general complaints. I'd recommend.”

“It was positive. We had them refinish a stone floor. It worked out fine; I was very satisfied. If I remembered them, I would recommend them. I do remember the work they did and it's fine. I'm satisfied, indeed.”

“No complaints from me.”

“They refinished the hardwoods. I'd give them an A.”

“They were fine.”

“They did restoration and repair. It was A work.”

“It was a restoration. A grade for them. I have recommended them.”

“I liked Elegant Floor Service's promptness. The amount of time that they had estimated to complete the projects was accurate. There were very pleasant individuals that they had working with us. They did an exceptional job protecting the rest of the house from the procedure that they were doing. They refinished some of the surfaces both in our bathroom and in our kitchen. It's natural stone flooring. They were recommended to me, and I did not entertain another potential. I would give them an A.”

“They did an excellent job. They put in new hardwood floors. They were in and out, and they did a very good job. I chose them because they were referred to us. I'll give them an A.”

“My experience with Elegant Floor Service was very good—excellent.”

“The two guys that did the job were very clean and efficient. When Elegant Floor Service was done, it looked fine, so I have no complaints. It was just replacing water damaged wood flooring. They removed the wood, and they replaced it. I have no complaints at all, so I'll give them an A+.”

“They were able to do it on very short notice for me. They just did refinishing of my wood floors. They were just hard workers. I only knew them for three days. I chose them because they were able to do it at an earlier date. I'd give them an A+ grade.”

“They did a great job. They responded to my request for a quote in a timely manner. They were out here promptly. They got the job done well. I had a really great experience. It was a really small job—probably not one that floor service companies want to do; they want to install big floors. It was just to replace a single board in a floor, and they were just very responsive to a really small engagement. Elegant Floor Service really gave me individual attention. I chose them because they were local. I did talk to one other company, but it was going to take them too long to get out here. I'd give them an A+. They were great.”

“Elegant Floor Service did some refinishing work for me back in April. I liked the quality of the work. They delivered what they said they were going to, and it looks great. They refinished the floors and replaced the shoe molding in my home. They were oak hardwood floors. I chose them because I got a referral from my sister, and she had a positive experience with them. I'd probably give them an A+.”

“They did a very good job. My floors look great and very, very clean. I got my hardwood floors resurfaced. I chose them because they had done work for my son, so it was through word of mouth, and I have referred them to others. I'm very pleased. I would give them an A+.”

“Everything made the experience positive for me. I'll give Elegant Floor Service an A+.”

“I had my wood floors refinished by Elegant Floor Service. They came in and took care of everything. I would give them an A.”

“Elegant Floor Service came about four to five months ago. The guys who came to work were good. They did an absolutely good job. They did hardwood floors for me. They were really very outgoing. They did a good job—they didn't damage anything. I would give them an A rating. It was a very good job.”

“I just liked how professional Elegant Floor Service was. I couldn't be there a couple times, and they still worked with me on those occasions. They were just nice and professional about their customer service. They stripped down and sanded my hardwood and restained it. I chose them because of their availability—the time window they had open. I'll give them an A.”

“Everything was positive, from the way they responded to my request for installation initially to the person who did the estimate. The people who actually did the work and the follow-up—everything was very professional. I think what stands out about their customer service is that I was able to reach back to ask any questions to get information I felt I needed to request. They refinished the steps leading to my basement—hardwood. I would give them an A.”

“Elegant Floor Service worked quickly and cleanly. We were pleased with the finished product. They refinished the main floor of the house for us—the wood floors. I don't know that anything particularly stood out about their customer service, but maybe that's a good thing. There was nothing bad. I would give them an A.”

“Elegant Floor Service answered all of our questions. They did a nice job. They sanded down our living room and restained it for us—hardwood floors. We'd give them an A.”

“The guys that came were very nice. They were just what we needed. We got the floors done, but we also got the whole package where they move all the furniture and put it back to where it was. They did our hardwood floors. I chose Elegant Floor Service because they were recommended by a friend. I'd give them an A.”

“Elegant Floor Service did work for us a while ago. They did pretty good. They showed up on time, they did a good job, and they didn't make a mess. I'm satisfied with them. The customer service was great. There were no misunderstandings about what they did. They resurfaced the hardwood floor in my home. They did hardwood and marble. I chose them because this is the only company that resurfaces marble floors. I have a marble foyer, and only this company and another company do it, and the other company didn't call me back. I would give them an A.”

“I just oversaw them getting into the unit. They did a very good job. They seemed to know what they were doing. They fixed a couple things and made it look very good. They fixed a crack in the marble, and they polished the floor and regrouted it. It was two areas—one was a bathroom, and one was a marble hallway. I would use them again. I contacted a few places and just listened to what they said. If I thought they knew what they were talking about, I gave them a shot. I'd give their business an A.”

“They did a pretty good job. They polished a concrete floor in our basement. They were real courteous, they were efficient, and they did good. They were recommended to me by somebody who had used them. I saw Elegant Floor Service's work in their house. I'd give them an A.”

“They did a very nice job. I have a small foyer with a marble floor. They cleaned it and sealed it. It looks much better now. We dealt mostly with the gentleman who came out to do work for us. There aren't too many companies that do the thing I wanted, and they seemed to be exactly what I needed, so I chose them. They did A-grade work. They did a good job.”

“Elegant Floor Service did the work they were supposed to do. They did it well. The gentleman who owns the business came out himself to see what needed to be done before he sent his guys out here. I was looking for someone who they could do the job, and they could do the job I wanted done. That's why I called them. I didn't compare them to anybody else because I couldn't find somebody else. They cleaned my marble floor for me. I'd give them an A. I have no complaints.”

“Elegant Floor Service was fine. They did a good job.”

“It was fine. They did what they were contracted to do. They refinished two different areas in my home. It was marble. They did two bathrooms and a small closet. I chose them because they were recommended. I'd give them an A-.”

“Elegant Floor Service was fantastic, and I'd recommend them to anybody. They have really crafted artisans. They know what they're doing, and they're very good at their job. They're very reliable, and they are perfectionists. They're very good—A+.”

“They made the whole house look very nice. They did a very good, beautiful job, and they came on time. They did all the hardwood floors in the whole residence. I didn't want the same old stuff that anybody could do. I wanted the floor to look good and for them to get all the scratches and grooves out. They did a really professional job. They get an A; they did excellent work.”

“Working with Elegant Floor Service was fantastic. There was a big stain on the hardwood, and they were able to get the whole stain out, which was better than I expected. They did a great job. They're an A+ company, and they were perfect.”

“They did great. They did a house where they refinished a floor that was all scarred up, and that turned out wonderful. Then, they did another house, and that was also a great job. They did the shoe mold, and it turned out well. They showed up when they said they would, they did what they said they would, and they locked the doors. It was clean, neat, and in and out. I'd use them again. I'd give them an A- grade.”

“We had flooring done, and they completed the work successfully. They get an A grade from us.”

“They did both flooring and cleaning work. They were on time, they gave an accurate estimate, they completed the work quickly, and it was very satisfactory. I would give them an A.”

“It was good. They did the floors, and it worked. It looks good—they're an A grade company.”

“They did some hardwood floors before I moved in. I wanted them to match it to the rest of the house, because they had refinished the other floors, and they did. It looks good, and it looks the same. They were clean, neat, and tidy. I'd give them an A.”

“Elegant Floors did flooring for me. They gave me good service, and they're timely. I would give them an A- grade.”

“Elegant Floor Service refinished my hardwood floors, and the finished product is great. They did an excellent job. We love them.”

“Elegant Floor Service did a beautiful job refinishing my stone floor. They showed up when they said they would show up, and the people were very polite. It was a great experience, and they did excellent work. I would definitely recommend them.”

“We had Elegant Floor Service do some hardwood floor refinishing for us, and we were really pleased with everything. They answered all of our questions, and they were always on time and respectful. The work was done really quickly. They went above and beyond.”

“They refinished our floors, and they did excellent work.”

“I really can't say enough about their work. They were great. They not only did work in my house but also the floors in my son's condominium, which were old parquet floors that were installed back in 1960—they made them beautiful. I chose them because they offer something where instead of the sawdust getting all over your room and on the curtains and the furniture, they have some kind of vacuum thing that vacuums it up. So, you don't have to cover all your furniture with plastic the way you did five or ten years ago. They get an A grade from me.”

“They did a good job on the floor, and they put down protectors to keep from messing up the floors. They refinished my wood floors and put a stain protector on it. I chose them because others said they were satisfied with their work. They an excellent, grade-A company.”

“Elegant Floors was excellent. They're a ten out of ten—they were good. I'd give them an A.”

“Elegant Floor Service came in and refinished the floors after the original contractor I hired had done a terrible job. The floors are fabulous now. They came in and fixed someone else's mess, so I appreciated that. They earned an A grade.”

“They were recommended by a client of ours. I saw what Elegant did at their house, and they did a good job, so that's why I went with them to do our brick floor. I didn't even call anybody else. They were here when they said they were going to be here, and they did what they said they were going to do. They did it without making much of a mess, and they cleaned up when they left, so they were very conscientious. They get an A from me.”

“Elegant's service was good, and everything went really well. They are a grade-A company.”

“They were really responsive, and they did a great job. They did wood flooring. I chose them because my family had used them previously. I would rate them an A.”

“Elegant Floors did a great job. They installed new floors and refinished the floor. They were professional and on time, and I found the guy who came out to give me an estimate more professional—I thought I'd get better service from him. I would probably give them an A.”

“They did a great job, and I'm very happy. They cleaned and polished the marble floor. For one company I called, I think, prior to them, I left a voice message, and nobody ever got back to me. I left a voice message with Elegant, and within an hour or two, they got back to me. An A grade is what I'd give them.”

“We had some buckling in our wood floor, and Elegant figured out a quick way to solve the problem. They finished the job fast—everything was fixed by the time they were done. I'd give them an A.”