Elegant Floor Service
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Elegant Floor Service has received 4.6 out of 5 stars based on 203 customer surveys.
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5th year as a Best Pick Call
"At Elegant Floor Service, we offer a large array of wood and stone flooring services. Our knowledgeable sales team will visit your home, provide samples if needed, and then follow up with you. No matter the service, you can count on us to get the job done right."

Steve White | Owner
Company Information
Services Offered
Elegant Floor Service sells, installs, finishes, refinishes, and repairs hardwood and laminate floors, stair treads, and risers. The company also cleans, strips, polishes, resurfaces, and seals natural stone, such as marble, granite, limestone, bluestone, and slate, as well as ceramic, terrazzo, and concrete floors, countertops, and shower walls. Elegant Floor Service offers both one-time restorations and regular maintenance for residential and commercial customers.
Services Not Offered
The company does not sell, install, or repair stone, ceramic tile, terrazzo, or concrete.
Warranty
Elegant Floor Service offers a 100 percent customer satisfaction guarantee.
Company History
The company was established in 1987.
Employee Information
Employees wear uniforms. The company does not hire subcontractors.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
2322 Montgomery Street
Silver Spring, MD 20910
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
MHIC #96571

Compiled Score:

Elegant Floor Service has received 4.6 out of 5 stars based on 203 customer surveys.
5
153
4
36
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2018

“I was most satisfied with their customer service.”

Review by
09/01/2018

“All the people we dealt with were very nice and good. Floors look nice -although there is one small area near the kitchen that looks overly dark. It may be the nature of the wood there. I probably should have called and had someone look at it. Maybe you will call me when you receive this.”

Review by
09/01/2018

No review comments provided

Review by
09/01/2018

“THE FELLOW WHO CAME TO DO THE ESTIMATE”

Review by
09/01/2018

“Floors looked fantastic - crew was easy to work with - professional in every way”

Review by
09/01/2018

“The crew was professional and answered all my questions. They kept me informed about the project. Any concerns I had were addressed.”

Review by
08/30/2018

“They met my expectations.”

Review by
08/30/2018

“I would like to recognize the gentleman that lead the team, and the salesperson. I thought they were both excellent. The salesperson helped facilitate things over the phone, and we also have him for a previous project.”

Review by
08/30/2018

“I would recognize the lead person, who took care of the floors, for exceptional service. He was very professional.”

Review by
08/30/2018

“I would recognize the person I dealt with who gave me the proposal for exceptional service.”

Review by
08/30/2018

“I would like to recognize the crew who did my work for their exceptional service.”

Review by
08/30/2018

“Melvin, father and mother did a very good job.”

Review by
08/30/2018

“I think the overall job on the floors was exceptional it was just the messiness of the job.”

Review by
08/29/2018

No review comments provided

Review by
08/28/2018

“The team was very professional. We are happy with the results.”

Review by
08/28/2018

“The crew that completed my service were knowledgeable and completed the job in minimum time and yet did a fantastic job !”

Review by
08/28/2018

“I am the most satisfied with the cleanup.”

Review by
08/27/2018

“The floors look amazing.”

Review by
08/27/2018

“The proposal and the work exceeded our expectations”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“Original estimate was detailed and professional. Worker Jose was an artist and even addressed a leaking fish tank issue!”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“Refinished existing wood floors and added wood floors to the living room.”

Review by
08/27/2018

No review comments provided

Review by
08/27/2018

“The sales guy sure had us sold, hook, line, and sinker. Seemed like an honest guy, but obviously we were suckers.”

Review by
01/21/2018

“It was a positive experience.”

Review by
01/21/2018

“They did a great job, and they were quick, and they got it done in a time frame.”

Review by
01/21/2018

“I liked the finished product, and it was fast. I'd give them an A.”

Review by
01/21/2018

“Very customer service friendly and everything. A+.”

Review by
01/21/2018

“They were fabulous, they did such a great job. We are going to hire them again actually. I would grade them an A+. I couldn't believe what they did what the old hardwood it was gorgeous. They really did a great job. I would recommend them. We are actually going to hire them again to do a larger section of our house that they quoted.”

Review by
01/21/2018

“They're great. They're the best floor refinishers I've ever used. I've used them probably twenty times. I would give them an A+. I liked everything about them. They're topnotch. I'm sitting in the car right now where I referred them to him. They redid and matched his whole floors in his house and he's saying, 'Beautiful.'”

Review by
01/21/2018

“It was very good. They did a great job. I liked the thoroughness. I would give them an A+. They had a family, a son and his two parents, who did the work for me. So, that was the key to the success. They had a really good employee. I was very happy.”

Review by
01/21/2018

“They refinished our floors. I think that they were helpful, and they did it timely, and their price was good. I would definitely give them an A. They were very helpful. I would highly recommend them.”

Review by
01/21/2018

“They were neat and tidy, prompt—all the good things. The floor looks wonderful. I'd give them an A. I would highly recommend them and I did recommend them to the people who bought our house.”

Review by
01/21/2018

“They showed up on time and did a great job. I would grade them an A—definitely. I already have recommended Elegant Floor Service.”

Review by
01/21/2018

“We just had very complicated old floors that were being redone, and they did a nice job. I'd give Elegant Floor Service an A+.”

Review by
01/21/2018

“It was a good experience. They did a good professional job; nothing sticks out. I would grade them an A+.”

Review by
01/21/2018

“They did everything I asked in the exact time that they said they would. Overall, I would give them an A.”

Review by
01/21/2018

“They just did the job correctly and promptly, and were very responsive. I would give them an A overall.”

Review by
01/21/2018

“They were great. Did a really good job. Very professional. Very clean. So, they were good. I'd give them an A.”

Review by
01/21/2018

“They were just very friendly, quick to respond, reasonably priced. I'd give them a B+. We were told one thing by the sales guy, and then the guy that came to actually do the floors gave us a different recommendation.”

Review by
01/21/2018

“It was good; they came out, they did the job. There was some damage caused to the house—it wasn't their fault, but they put a nail through a pipe and water started leaking a few months later—flooded the basement. Wasn't their fault; I would grade them a B+.”

Review by
01/21/2018

“I have mixed feelings. It started out OK, and then they rushed through the job. Pushing everything to the one side, and not very respectful of dust free areas and things like that. That's why I have mixed feelings. I would grade Elegant Floor Service a C. No customer service. I think the punctuality was good.”

Review by
01/21/2018

“My floors look exactly the same as before they came, and I tried to get them to refund me the money, and they refunded me very little. I thought they were terrible. They deserve a poor grade. They didn't even have people that train people—the people that were there, whom they sent back to rectify the problem, supposedly—didn't know how to use the equipment, and they said they had never been trained. They were clean; that wasn't a problem. They were punctual. They should've refunded me every single penny.”

Review by
01/19/2018

“I think that they were helpful, they did it timely, and their price was good. Definitely an A. They were very helpful. I would highly recommend Elegant Floor Service.”

Review by
10/11/2016

“They  did a good job refinishing. I think they did an A. I can't remember everything negative so I'm sure everything went well.”

Review by
10/11/2016

“They refinished the floor surface. Everything worked out perfectly fine. I am pleased, no complaints. I had no difficulty with them at all; I thought they did a very nice job.”

Review by
10/11/2016

“That was over a year ago. They did refinishing. I was satisfied. I'd rate them as an A. I had no complaints.”

Review by
10/11/2016

“A  refinish due to water damage. I would give them an A. It was excellent. It was really good customer service. Perfect punctuality and cleanliness, they showed up when they said they would, and they did the work when they said they would. It was perfect. I would most likely would recommend.”

Review by
10/11/2016

“It was positive. We had them refinish a stone floor. It worked out fine; I was very satisfied. If I remembered them, I would recommend them. I do remember the work they did and it's fine. I'm satisfied, indeed.”

Review by
10/11/2016

“I guess it was an A, I don't have much to compare it to. This was my first time doing that kind of thing. We actually don't live there anymore. We had noticed some changes before we moved, but they weren't any changes we weren't warned about when they did it. They filled in some cracks and said that they weren't going to last and they didn't, so it was what we expected. They were great, they came in, and they worked efficiently and quickly. Everything was good.”

Review by
10/11/2016

“It was a very  positive experience. They refinished all the hardwood floors on my first level. They finished our floors before they sold our house, so we don't own the house anymore. They were very punctual, very timely, and they did a great job. No complaints. I already recommended them to a couple of people.”

Review by
10/11/2016

“They deserve an A; actually, I’ll push that to a B+. There was one complaint. They refinished some hardwood floors. There's like a little piece that separates the hardwood floors from the other floors, and they didn't put that in, so they had to come back and do it. It took them a while to come back, but they were eventually responsive. They did clean up after themselves. It seems that they did a good job.”

Review by
10/11/2016

“They refinished the hardwoods. I'd give them an A.”

Review by
10/11/2016

“They did restoration and repair. It was A work.”

Review by
10/11/2016

“I'm OK with it. They refinished the floors.”

Review by
10/11/2016

“It was a restoration. A grade for them. I have recommended them.”

Review by
10/11/2016

“It was fine; everything was great. No general complaints. I'd recommend.”

Review by
10/11/2016

“They did restoration. I'd rate them as an A. I have recommended them.”

Review by
10/11/2016

“I don't remember, what was this like last year. I think it was a positive experience.”

Review by
10/11/2016

“It was positive. A restoration. I'd say it was an A+. I would definitely recommend.”

Review by
10/11/2016

“No complaints from me.”

Review by
10/11/2016

“No general complaints.”

Review by
10/11/2016

“Some of the finish in the upstairs was a little bit rough; there was some bubbling and stuff on the finish. They put something on my brand new washing machine that left some of their residue and stuff I had to clean up, which I wasn't impressed. I would give them a B+. The finish in our loft wasn't quite right; there was a couple of spots that were kind of uneven. In fact, I would consider having them back to do our other floors.”

Review by
10/11/2016

“I would say negative. So initially they came in and they did the floor and they were fine. Then, four or five months later I started working from him, and so I noticed that there was like two big squares that were completely bare that they hadn't been stained. And I contacted the company about it, and he didn't return my calls, didn't return my calls, and then I just happened to catch him on the phone and he basically called me a liar and said, 'Oh there's no way!' and I'm like 'Well, yeah there is because it's right', 'Well, it's because you brought the chair there!' But it's literally kind of right under the edge of my buffet so there's not way to get - unless I was smashing a chair into my buffet constantly, which you would see there's literally no way to do that. Well, and he said he would get with me to come take a look at it and of course that never happened. Never even contacted me again after that. D. It was the owner by the way, it was the owner of the company who did that. I would not use them again. I'm definitely not likely to recommend them.”

Review by
10/02/2015

“Back in January, Elegant Floor Service did some work at my rental property. They mostly did professional work. In addition to that, I think they had fair pricing. They did some work on a bamboo floor—it's like hardwood, but it's bamboo. They did a spot repair and laid some new flooring in the area that was damaged. I thought they were responsive. They were timely. They were up front about what they could do. They said, ‘You may be able to tell there were some repairs done on the floor. You might be able to tell the difference in that spot in the floor.’ He was honest with me, but in the end, you really can't. He was up front and honest about how it would look afterward. I called a couple different other companies, and I chose Elegant Floor Service because they had a competitive price. They got back to me quickly because I needed it done in a fairly short time frame. The other company would not guarantee any work or repairs, so I went with Elegant because they were able to tell me the work would be professionally done. I'd give them an A.”

Review by
10/02/2015

“Elegant Floor Service did some very good work at 1714 Evelyn Drive. They made the whole house look very nice. It was a very good job. They came on time. They got it done. It actually worked. The only two that I had didn't have any issues with how the work was done. They were on time. They got in and got out, boom. It was a beautiful job. They did all the bedrooms, hallways, steps, living room, dining room—all the hardwood floors in the whole residence, and they made it look nice. I didn't want the same old stuff that anybody can do. I wanted a real good job. Some people come in and just slop the stuff on and make it shine like that. But I wanted the floor to look good and get all the scratches/grooves out like a floor is supposed to look—real professional. And they did a real professional job. I'd give them an A. They did excellent work.”

Review by
10/02/2015

“I liked Elegant Floor Service's overall professionalism¬—how they went from the start of doing the work to the completion of the work. They did a fantastic job. They basically sanded the entire floor and then restained it. I chose them because of a combination of things. When they came and talked to us and gave us an estimate, they presented everything in a professional way, and the price was right—my decision wasn't more based on the price, but it was a good price. I was confident in the way they shared their information and the knowledge that they had about what they wanted to do that they were going to be the ones to do a good job. I would say they're an A.”

Review by
10/02/2015

“I just oversaw them getting into the unit. They did a very good job. They seemed to know what they were doing. They fixed a couple things and made it look very good. They fixed a crack in the marble, and they polished the floor and regrouted it. It was two areas—one was a bathroom, and one was a marble hallway. I would use them again. I contacted a few places and just listened to what they said. If I thought they knew what they were talking about, I gave them a shot. I’d give their business an A.”

Review by
10/02/2015

“It was a rather large job. Elegant Floor Service re-sanded our entire lower level hardwood floors. They were very efficient. They were clean. They were neat. They did a great job, and the results are awesome. I personally wasn't there and didn't interact with them much, but my husband did. We had gotten several bids and thought they were the most responsive and most reasonable with their prices. I'd give them an A+.”

Review by
10/02/2015

“Everything was positive, from the way they responded to my request for installation initially to the person who did the estimate. The people who actually did the work and the follow-up—everything was very professional. I think what stands out about their customer service is that I was able to reach back to ask any questions to get information I felt I needed to request. They refinished the steps leading to my basement—hardwood. I would give them an A.”

Review by
10/02/2015

“Elegant Floor Service did the work they were supposed to do. They did it well. The gentleman who owns the business came out himself to see what needed to be done before he sent his guys out here. I was looking for someone who they could do the job, and they could do the job I wanted done. That's why I called them. I didn't compare them to anybody else because I couldn't find somebody else. They cleaned my marble floor for me. I'd give them an A. I have no complaints.”

Review by
10/02/2015

“Elegant Floor Service did some refinishing work for me back in April. I liked the quality of the work. They delivered what they said they were going to, and it looks great. They refinished the floors and replaced the shoe molding in my home. They were oak hardwood floors. I chose them because I got a referral from my sister, and she had a positive experience with them. I'd probably give them an A+.”

Review by
10/02/2015

“They did a very nice job. I have a small foyer with a marble floor. They cleaned it and sealed it. It looks much better now. We dealt mostly with the gentleman who came out to do work for us. There aren't too many companies that do the thing I wanted, and they seemed to be exactly what I needed, so I chose them. They did A-grade work. They did a good job.”

Review by
10/02/2015

“They did what they were supposed to do without any problems. They sanded it down, and then they put a clear coat on it and put the molding around—these were hardwood floors. Being on time stood out, and so did doing what I told them to do. It turned out great. I chose them because I had three bids, and they were the most reasonable. I'll give them an A.”

Review by
10/02/2015

“The guys that came were very nice. They were just what we needed. We got the floors done, but we also got the whole package where they move all the furniture and put it back to where it was. They did our hardwood floors. I chose Elegant Floor Service because they were recommended by a friend. I'd give them an A.”

Review by
10/02/2015

“Elegant Floor Service did work for me back in April. Our floors look very good. They came in and did everything they told me they would. I like that they made my vent covers match my floor. They refinished my hardwood flooring throughout my living room and family room. I chose them because of price. I'll give them an A grade.”

Review by
10/02/2015

“I liked the top quality of Elegant Floor Service's work—the timeliness and the value. What stands out about their customer service is that they paid attention to details. I chose them because they were recommended to me. They repaired and refinished two types of wood flooring for me. They added stairs. I'll give them an A.”

Review by
10/02/2015

“Elegant Floors did fine. They did good work. It was hardwood flooring; they sanded and then put a polyurethane coating back on to seal the oak floor. They were less expensive than some of the competition. The work was fine. I would rate them very high. There were no complaints or issues. I'm fine with them.”

Review by
10/02/2015

“Elegant Floor Service worked quickly and cleanly. We were pleased with the finished product. They refinished the main floor of the house for us—the wood floors. I don't know that anything particularly stood out about their customer service, but maybe that's a good thing. There was nothing bad. I would give them an A.”

Review by
10/02/2015

“It was fine. They did what they were contracted to do. They refinished two different areas in my home. It was marble. They did two bathrooms and a small closet. I chose them because they were recommended. I'd give them an A-.”

Review by
10/02/2015

“Elegant Floor Service's price was good. They arrived on time. They finished the job in the time they said they would, and they did a good job. They cleaned and polished the marble floors in my foyer and my kitchen. I chose them because a friend of mine had used them. I'll give them an A.”

Review by
10/02/2015

“They did a pretty good job. They polished a concrete floor in our basement. They were real courteous, they were efficient, and they did good. They were recommended to me by somebody who had used them. I saw Elegant Floor Service’s work in their house. I'd give them an A.”

Review by
10/02/2015

“They did a very good job. My floors look great and very, very clean. I got my hardwood floors resurfaced. I chose them because they had done work for my son, so it was through word of mouth, and I have referred them to others. I'm very pleased. I would give them an A+.”

Review by
10/02/2015

“Elegant Floor Service answered all of our questions. They did a nice job. They sanded down our living room and restained it for us—hardwood floors. We'd give them an A.”

Review by
10/02/2015

“My experience with Elegant Floor Service was very good—excellent.”

Review by
10/02/2015

“Elegant Floor Service was fine. They did a good job.”

Review by
10/02/2015

“I'll give Elegant Floor Service a B+.”

Review by
10/02/2015

“I'd give Elegant Floor Service a B.”

Review by
10/02/2015

“Elegant Floor Service moved my furniture and they were done within the amount of time they said they would be done. They sanded the floors down. They refinished them and then moved the furniture back. That was in March. I would give them a B+. I was not happy with the choice of finish that they recommended. There was some backsplashing on my baseboards.”

Review by
10/02/2015

“Elegant Floor Service removed some damaged floor sections and then replaced it. It was laminate flooring. They were really fast. They did a really fast job at it and it was really well done. I chose them because they were the most convenient from where I was located. I'd give them a B+. The workers did a really good job. They just didn't speak English really well.”

Review by
10/02/2015

“Elegant Floor Service were responsive. They did what I asked. I'd give them a B+. I don't– it was kind of a complicated issue. I have one board that doesn't fit right. They tried to adapt it. I had a problem in my kitchen. They had to replace some planks but the boards they used didn't completely match size-wise. That's not their fault, really. I didn't have any left over from the original job. They jerry-rigged what they had and it makes me a little nuts. But I didn't call them back and say, come fix this.”

Review by
10/02/2015

“Elegant Floor Service did a good job. The workmen were professional. They did exactly what we were looking for. They refinished our floors for us– hardwood. I wouldn't say their customer service really stood out. I thought the workmen did a good job but their customer service was a little bit lacking. They were not so responsive in some cases. I would give them a B. The customer service is keeping them from an A. I found that when I called the office they wouldn't always get back to my messages. I really had to call them several times to get an appointment. They didn't really have good customer service in terms of getting back to customers.”

Review by
10/02/2015

“I don't think they did a high-quality job. I had painters before. The company afterwards refinished the floors. I don't think they cleaned everything up. I think maybe they didn't repair it right. I wouldn't use them again in the future. I would probably use someone else. It was hardwood flooring. I wouldn't use them again. They didn't do a bad job. It was just fine.”

Review by
10/01/2015

“I just liked how professional Elegant Floor Service was. I couldn't be there a couple times, and they still worked with me on those occasions. They were just nice and professional about their customer service. They stripped down and sanded my hardwood and restained it. I chose them because of their availability—the time window they had open. I'll give them an A.”

Review by
10/01/2015

“They did a great job. They responded to my request for a quote in a timely manner. They were out here promptly. They got the job done well. I had a really great experience. It was a really small job—probably not one that floor service companies want to do; they want to install big floors. It was just to replace a single board in a floor, and they were just very responsive to a really small engagement. Elegant Floor Service really gave me individual attention. I chose them because they were local. I did talk to one other company, but it was going to take them too long to get out here. I'd give them an A+. They were great.”

Review by
10/01/2015

“Elegant Floor Service did work for us a while ago. They did pretty good. They showed up on time, they did a good job, and they didn't make a mess. I'm satisfied with them. The customer service was great. There were no misunderstandings about what they did. They resurfaced the hardwood floor in my home. They did hardwood and marble. I chose them because this is the only company that resurfaces marble floors. I have a marble foyer, and only this company and another company do it, and the other company didn't call me back. I would give them an A.”

Review by
10/01/2015

“I liked Elegant Floor Service's promptness. The amount of time that they had estimated to complete the projects was accurate. There were very pleasant individuals that they had working with us. They did an exceptional job protecting the rest of the house from the procedure that they were doing. They refinished some of the surfaces both in our bathroom and in our kitchen. It's natural stone flooring. They were recommended to me, and I did not entertain another potential. I would give them an A.”

Review by
10/01/2015

“Elegant Floor Service were fantastic. The end result was fantastic—better than I expected. They did a great job with the floors. There was a big stain from—I have an old dog, and as gross as it sounds she kind of leaks. There was a big stain on the hardwood, and several flooring contractors told me they probably wouldn't be able to remove it but they could lighten it up quite a bit. Elegant Floors said the same thing, that it's a pretty dark stain and they weren't sure but they would do their best and let me know if they couldn't. But they actually were able to get the whole stain out, which is better than I expected. They may not have been the lowest priced vendor, but they were definitely affordable. They weren't the highest quote that we got. They over-delivered. They set the expectation that they may not be able to get a stain out, and they did get it out. I think the end product was great looking. They did a great job with the floors at a price I thought was more than fair. They did everything they said they were going to do when they said they were going to do it without any drama. I chose them because of the price. I had three people come out, and I just got a feeling. The owner came out and did the measurements so I thought that was nice. The owner of Elegant Floor Service took his time and talked me through the process. I'd give them an A+. They were perfect.”

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