Elegant Floor Service
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Elegant Floor Service has received 4.4 out of 5 stars based on 103 customer surveys conducted through Our Research Partners.
5
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9
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8th year as a Best Pick Call
"At Elegant Floor Service, we offer a large array of wood and stone flooring services. Our knowledgeable sales team will visit your home, provide samples if needed, and then follow up with you. No matter the service, you can count on us to get the job done right."

Steve White | Owner
Company Information
Services Offered
Elegant Floor Service sells, installs, finishes, refinishes, and repairs hardwood and laminate floors, stair treads, and risers. The company also cleans, strips, polishes, resurfaces, and seals natural stone, such as marble, granite, limestone, bluestone, and slate, as well as ceramic, terrazzo, and concrete floors, countertops, and shower walls. Elegant Floor Service offers both one-time restorations and regular maintenance for residential and commercial customers.
Services Not Offered
The company does not sell, install, or repair stone, ceramic tile, terrazzo, or concrete.
Warranty
Elegant Floor Service offers a 100 percent customer satisfaction guarantee.
Company History
The company was established in 1987.
Employee Information
Employees wear uniforms. The company does not hire subcontractors.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
2322 Montgomery Street
Silver Spring, MD 20910
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
MHIC #125582

Compiled Score:

Elegant Floor Service has received 4.4 out of 5 stars based on 103 customer surveys conducted through Our Research Partners.
5
74
4
9
3
9
2
10
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/24/2021

No review comments provided

Review by
12/24/2021

“Overall, the work was good. However there were areas that needed to be redone. I was not asked to check the work before the workers left for the day. It was very difficult to get a hold of someone after the work had been performed. I was basically told that it was something I had done (which it was not). Owner was sort of confrontational and argumentative.”

Review by
12/15/2021

No review comments provided

Review by
11/13/2021

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Review by
11/08/2021

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Review by
11/08/2021

“At the start the supervisor took three bare wires from the floor sander cord and jammed them into the dryer receptacle. The connection was not good and the receptacle overheated scorching the inside of the receptacle box and discoloring the wall above the box. To repair, the receptacle and cover had to be replaced and the wall above the receptacle repainted. There were several significant marks on the trim in the house where the sander cord was dragged around corners. These all needed repainting. The flooring work itself was good but they ran out of quarter round shoe molding and used cove molding in a couple of places without saying anything. This was discovered after they left. This was relayed to Evan White. Evan stated that they would fix it. Unfortunately we had to wait until the spring when we returned from traveling. He stated that would be no problem. On our return last spring three emails were sent to Evan with no reply. The townhouse was sold in June with the mixed shoe molding. Unsatisfactory.”

Review by
11/07/2021

“Workers were very professional, and arrived on time. I was very pleased with the installation.”

Review by
11/07/2021

“Great company, great work, great price. Thanks!”

Review by
11/07/2021

No review comments provided

Review by
11/07/2021

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Review by
11/07/2021

“Very good”

Review by
11/07/2021

No review comments provided

Review by
11/01/2021

“marketing of and implementation of installing wood floors matched nicely. Good professional crew performed well in the midst of rhe pandemic. Follow up on work performed was minimal and performed without problems. The floors are elegant and are often commented on by visitors. I was advised to use Impressions wood cleaner but have found that it leaves a sticky feeling on the floor. So not using this anymore.”

Review by
10/31/2021

“Awesome crew. Skilled and flexible!”

Review by
10/31/2021

No review comments provided

Review by
10/31/2021

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Review by
10/31/2021

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Review by
10/31/2021

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Review by
10/31/2021

“My floors are already fading and wearing after only a several months.”

Review by
10/29/2021

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Review by
10/27/2021

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Review by
10/26/2021

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Review by
10/26/2021

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Review by
10/26/2021

“They fixed a buckled floor perfectly and were low cost given the quality of the work.”

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

“Overall, I am very pleased with this project. However, I recommend that you do not complete payment until at least a week after the job is completed. Please inspect your floors thoroughly to see if there are problems. I found a few spots about a week after the job was completed and they would not take responsibility for the problem. I paid immediately after the job was completed so I didn’t have any leverage to get the problem fixed.”

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

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Review by
10/26/2021

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Review by
11/23/2020

No review comments provided

Review by
11/23/2020

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Review by
11/16/2020

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Review by
11/16/2020

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Review by
11/16/2020

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Review by
11/16/2020

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Review by
11/16/2020

“The job was done well, but it is unfinished. Due to a miscommunication at the beginning of the job and a language barrier”

Review by
11/16/2020

No review comments provided

Review by
11/09/2020

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Review by
11/07/2020

“I am disappointed that they just shut off contact after we had a complaint about the possible quality of the job.”

Review by
11/06/2020

“I've used them three different times and they have done a great job each time. They cleaned up nicely, they have good customer service, and overall did a great job.”

Review by
11/06/2020

“They did terrify work, and I was happy with employees and service.”

Review by
11/06/2020

No review comments provided

Review by
11/06/2020

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Review by
11/05/2020

“They did an excellent job.”

Review by
11/05/2020

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Review by
11/04/2020

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Review by
11/04/2020

“I have already referred at least two people to Elegant Floor Service who were very interested in having them do the work. As far as I know, you did.”

Review by
11/04/2020

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Review by
11/04/2020

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Review by
09/16/2019

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Review by
09/14/2019

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Review by
09/14/2019

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Review by
09/14/2019

“Very nice installation. Slightly better price than Empire. I think the flooring was a better quality than Empire but I don't know exactly what Empire was going to install. I wasn't sure about theirs either but I like it. There are lots of material choices. My old floor was a mess and I needed something new. They did big kitchen, foyer, powder room and three closets - all connected. I took the three bifold doors down for them before they arrived. With the added floor thickness they would not reinstall. I told them I would take care of it. They reinstalled a 3/16" thick piece of wood that the door pivoted on which I had to remove to get the doors to fit. The only other problem was the toilet. All of their info they sent”

Review by
09/03/2019

“They were very accommodating! They helped me move everything without charging me. They were very professional, knowledgable, accurate, polite, and did everything in a timely manner!”

Review by
09/03/2019

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Review by
09/03/2019

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Review by
09/03/2019

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Review by
09/03/2019

“Elegant Floor Service does not have good communication. There is no follow-up or appointment confirmation.”

Review by
08/13/2019

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Review by
08/13/2019

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Review by
07/30/2019

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Review by
07/29/2019

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Review by
07/29/2019

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Review by
07/29/2019

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Review by
07/29/2019

“They are very professional. They covered my wood flooring with protective cloth prior to coming to clean and polish our travertine stone in the kitchen. The end result of the travertine was absolutely beautiful!”

Review by
07/29/2019

“Great service. And the job was exceptional!”

Review by
07/29/2019

No review comments provided

Review by
07/24/2019

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Review by
07/22/2019

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Review by
07/22/2019

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Review by
07/22/2019

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Review by
07/22/2019

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Review by
07/22/2019

“Great communication and beautiful work. Elegant floors exceeded my expectation on a very difficult job. If you need hardwood floors in your home I wouldn’t go anywhere else!”

Review by
07/22/2019

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Review by
07/22/2019

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Review by
07/21/2019

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Review by
07/20/2019

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Review by
07/19/2019

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Review by
07/19/2019

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Review by
07/19/2019

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Review by
07/19/2019

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Review by
07/19/2019

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Review by
07/19/2019

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Review by
07/19/2019

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Review by
07/19/2019

“On time and on schedule”

Review by
07/19/2019

“They did an excellent job all around. I was totally impressed and very surprised at how well it turned out.”

Review by
07/19/2019

“I already did.”

Review by
07/19/2019

“They were very professional and quick. They completed the job in a great fashion. The floors look great.”

Review by
07/19/2019

“Elegant Floor Service did a great job.”

Review by
07/19/2019

No review comments provided

Review by
07/19/2019

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Review by
07/18/2019

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Review by
07/17/2019

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Review by
07/17/2019

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Review by
07/17/2019

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Review by
07/17/2019

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Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

Review by
07/17/2019

No review comments provided

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