Elegant Floor Service
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Elegant Floor Service has received 4.4 out of 5 stars based on 171 customer surveys conducted through Our Research Partners.
5
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4
15
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16
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4
8th year as a Best Pick Call
"At Elegant Floor Service, we offer a large array of wood and stone flooring services. Our knowledgeable sales team will visit your home, provide samples if needed, and then follow up with you. No matter the service, you can count on us to get the job done right."

Steve White | Owner
Company Information
Services Offered
Elegant Floor Service sells, installs, finishes, refinishes, and repairs hardwood and laminate floors, stair treads, and risers. The company also cleans, strips, polishes, resurfaces, and seals natural stone, such as marble, granite, limestone, bluestone, and slate, as well as ceramic, terrazzo, and concrete floors, countertops, and shower walls. Elegant Floor Service offers both one-time restorations and regular maintenance for residential and commercial customers.
Services Not Offered
The company does not sell, install, or repair stone, ceramic tile, terrazzo, or concrete.
Warranty
Elegant Floor Service offers a 100 percent customer satisfaction guarantee.
Company History
The company was established in 1987.
Employee Information
Employees wear uniforms. The company does not hire subcontractors.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
2322 Montgomery Street
Silver Spring, MD 20910
Hours
Mon
8:00 am - 5:30 pm
Tue
8:00 am - 5:30 pm
Wed
8:00 am - 5:30 pm
Thu
8:00 am - 5:30 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
MHIC #125582

Compiled Score:

Elegant Floor Service has received 4.4 out of 5 stars based on 171 customer surveys conducted through Our Research Partners.
5
121
4
15
3
15
2
16
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/30/2022

No review comments provided

Review by
09/25/2022

No review comments provided

Review by
09/24/2022

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Review by
09/24/2022

“Absolutely! They were fantastic”

Review by
09/24/2022

No review comments provided

Review by
09/21/2022

No review comments provided

Review by
09/15/2022

“We were extremely happy with the quality of the work installing wood flooring. We especially appreciated the team's attention to detail and checking in with us about anything that came up as the work progressed.”

Review by
09/15/2022

No review comments provided

Review by
09/11/2022

“I have already recommended Elegant Floor Service multiple times. They did a fantastic job refinishing our floors”

Review by
09/06/2022

No review comments provided

Review by
09/05/2022

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Review by
09/04/2022

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Review by
09/04/2022

“The installers are highly skilled carpenters and care about the details.”

Review by
09/04/2022

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Review by
09/04/2022

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09/04/2022

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Review by
09/03/2022

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Review by
08/31/2022

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Review by
08/31/2022

“They did not complete the job in a satisfactory manner. I had to spend extra to have someone else complete it. They did reduce their invoice, howeveer.”

Review by
08/30/2022

No review comments provided

Review by
08/30/2022

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Review by
08/30/2022

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Review by
08/30/2022

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Review by
08/30/2022

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Review by
08/30/2022

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Review by
08/30/2022

“It was hard to communicate with the crew because they spoke little English. I was told by the estimator that they were experienced in moving furniture, but they certainly were not. Was also told that they would repair small imperfections in the floor, but that didn't happen. Lastly, when they put the sealer coat on top, they put it right over any dust or lint on the floor and now it's sealed in.”

Review by
08/08/2022

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Review by
08/08/2022

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Review by
08/08/2022

“Good quality of work, efficient work pace and friendly professionals.”

Review by
08/08/2022

“I think the job was done generally well, but it is definitely by volume. No attention to details, quick job, took half a day to refinish and stain 3 rooms and there was a lack of communication once the job was finished. Nobody called to check our satisfaction.”

Review by
08/08/2022

“The work was generally very good and a year later the floors have held up although the surface feels rough in places. My problem with the company was that communications were poor and they blamed me for my dissatisfaction. It was not easy to drop off the key so they could do the work when I was away and then when the crew showed up they didn’t have the key. I talked to them through my Ring and they had to wait for someone to go get it. Also they didn’t bring samples to show what the finish would be and didn’t explain that they would put the furniture back without the rugs because the floors needed to breathe. I would have gladly paid to have the crew come back and put the rugs and furniture back when the floors were dry instead of returning from vacation and having the rugs rolled up in the kitchen. Finally I asked that the pad under the living room rug be discarded because it was disintegrating but it was rolled up with the rug instead and made a big mess.”

Review by
08/08/2022

No review comments provided

Review by
08/08/2022

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Review by
08/07/2022

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Review by
08/07/2022

“Very high quality”

Review by
08/06/2022

No review comments provided

Review by
08/04/2022

“yes”

Review by
08/03/2022

“Workers were very polite, caring, fast but professional.”

Review by
08/02/2022

No review comments provided

Review by
08/02/2022

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Review by
08/02/2022

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Review by
08/02/2022

“Cost and quality overall did not meet expectations and I had to pay another company to redo your work.”

Review by
08/01/2022

No review comments provided

Review by
08/01/2022

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Review by
08/01/2022

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Review by
08/01/2022

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Review by
08/01/2022

“The price of the flooring and the quality of the workmanship are outstanding.”

Review by
08/01/2022

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Review by
08/01/2022

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Review by
08/01/2022

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Review by
08/01/2022

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Review by
08/01/2022

“Serious points of unevenness where the wood flooring sinks under my foot to meet the concrete underneath in several points. You can feel the separation from the ground every time.”

Review by
07/29/2022

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Review by
07/29/2022

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Review by
07/29/2022

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Review by
07/28/2022

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Review by
07/28/2022

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Review by
07/28/2022

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Review by
07/28/2022

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Review by
07/27/2022

“Technicians were prompt and efficient, respectful of our property, and did a fine job using my wood. I am sure this helped contain my cost.”

Review by
07/27/2022

No review comments provided

Review by
07/27/2022

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Review by
07/27/2022

“Elegant Floor Services was amazing. Very responsive and quality all around. The guys who refinished our hard wood floors were exceptional. I highly recommend!”

Review by
07/27/2022

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Review by
07/27/2022

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Review by
07/27/2022

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Review by
07/27/2022

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Review by
07/27/2022

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Review by
12/24/2021

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Review by
12/24/2021

“Overall, the work was good. However there were areas that needed to be redone. I was not asked to check the work before the workers left for the day. It was very difficult to get a hold of someone after the work had been performed. I was basically told that it was something I had done (which it was not). Owner was sort of confrontational and argumentative.”

Review by
12/15/2021

No review comments provided

Review by
11/13/2021

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Review by
11/08/2021

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Review by
11/08/2021

“At the start the supervisor took three bare wires from the floor sander cord and jammed them into the dryer receptacle. The connection was not good and the receptacle overheated scorching the inside of the receptacle box and discoloring the wall above the box. To repair, the receptacle and cover had to be replaced and the wall above the receptacle repainted. There were several significant marks on the trim in the house where the sander cord was dragged around corners. These all needed repainting. The flooring work itself was good but they ran out of quarter round shoe molding and used cove molding in a couple of places without saying anything. This was discovered after they left. This was relayed to Evan White. Evan stated that they would fix it. Unfortunately we had to wait until the spring when we returned from traveling. He stated that would be no problem. On our return last spring three emails were sent to Evan with no reply. The townhouse was sold in June with the mixed shoe molding. Unsatisfactory.”

Review by
11/07/2021

“Workers were very professional, and arrived on time. I was very pleased with the installation.”

Review by
11/07/2021

“Great company, great work, great price. Thanks!”

Review by
11/07/2021

No review comments provided

Review by
11/07/2021

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Review by
11/07/2021

“Very good”

Review by
11/07/2021

No review comments provided

Review by
11/01/2021

“marketing of and implementation of installing wood floors matched nicely. Good professional crew performed well in the midst of rhe pandemic. Follow up on work performed was minimal and performed without problems. The floors are elegant and are often commented on by visitors. I was advised to use Impressions wood cleaner but have found that it leaves a sticky feeling on the floor. So not using this anymore.”

Review by
10/31/2021

“Awesome crew. Skilled and flexible!”

Review by
10/31/2021

No review comments provided

Review by
10/31/2021

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Review by
10/31/2021

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Review by
10/31/2021

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Review by
10/31/2021

“My floors are already fading and wearing after only a several months.”

Review by
10/29/2021

No review comments provided

Review by
10/27/2021

No review comments provided

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

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Review by
10/26/2021

“They fixed a buckled floor perfectly and were low cost given the quality of the work.”

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

“Overall, I am very pleased with this project. However, I recommend that you do not complete payment until at least a week after the job is completed. Please inspect your floors thoroughly to see if there are problems. I found a few spots about a week after the job was completed and they would not take responsibility for the problem. I paid immediately after the job was completed so I didn’t have any leverage to get the problem fixed.”

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

No review comments provided

Review by
10/26/2021

No review comments provided

Review by
11/23/2020

No review comments provided

Review by
11/23/2020

No review comments provided

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