S & H Flooring
3rd year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

S & H Flooring has received 4.6 out of 5 stars based on 137 customer surveys.
5
98
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23
3
11
2
5
1
0
3rd year as a Best Pick Call
"At S & H Flooring, our goal is to make sure that all customers have an excellent experience when they purchase from us. Our motto is 'Under promise and over deliver.'"

Rachel Wiebe | Vice President
Company Information
Services Offered
S & H Flooring installs solid and engineered hardwood, carpet, laminate, tile, natural stone, and vinyl plank flooring for residential and commercial customers. The company also provides sanding and finishing services for hardwood floors.
Warranty
S & H Flooring offers a one-year installation warranty as well as manufacturer warranties.
Company History
The local, family-owned-and-operated company was founded in 1988. Owner John Stacy has over 40 years of experience in the flooring industry.
Additional Information
S & H Flooring offers an array of flooring products from many brands, including Shaw, Mohawk, Daltile, Emser, Interceramic, Mirage, and Mullican Flooring.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
8717 Directors Row
Dallas, TX 75247
Hours
Mon
10:00 am - 5:00 pm
Tue
10:00 am - 5:00 pm
Wed
10:00 am - 5:00 pm
Thu
10:00 am - 5:00 pm
Fri
10:00 am - 5:00 pm
Sat
10:00 am - 3:00 pm
Sun
Closed

Compiled Score:

S & H Flooring has received 4.6 out of 5 stars based on 137 customer surveys.
5
98
4
23
3
11
2
5
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/07/2017

“I liked the detail. They laid some floor for us and they really did a great job. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/07/2017

“They were quick, gave the estimates on it, and finished everything on time. I would grade them as an A+. I would highly recommend them to a friend.”

Review by
08/07/2017

“It was OK, it was fine. Their prices. I would grade the overall experience with an A+. I would highly recommend them to a friend.”

Review by
08/07/2017

“They were on time and put the floor in when they said they were going to do it. They installed wood flooring. They’re an A.”

Review by
08/07/2017

“I purchased materials from them and they installed it for me. I liked the pricing. I'd give them an A+ overall.”

Review by
08/07/2017

“S & H put in flooring for me. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
08/07/2017

“They fixed all the problems, but there just ended up being a couple of glitches where they put in tiles that were clearly damaged, and then they had to come in and sand off the tiles. And I had to kind of agree to allow a tile to stay in place just because it wasn't worth the hassle. They didn't ask me to do it, I just did it because they would have pulled up six tiles to replace one. Anyway, the workmanship, there's still a couple of gaps in my grout I'm going to fix myself. They were nice guys and everything, but there was a lot of confusion. They showed up when they weren't supposed to do the work. It was just a lack of communication. It was just the tile flooring. I would grade the overall experience with a C. I would not recommend them to a friend.”

Review by
08/07/2017

“I didn't have any problems with the floor or the place. It was just the installation process. They did some sloppy work. I had to call them out to come back out here and fix it. We got flooring. We got, like, laminate flooring. I'll probably give them a B overall. I would use them again. We have recommended them.”

Review by
07/23/2017

“They did what they were supposed to, and the guy did a good job installing the carpet. I actually have a stain on it now that I'm going to call them about. So, it's been good so far. I would grade the overall experience an A+.”

Review by
07/23/2017

“Quick and professional. I would grade the overall experience with an A+. I would highly recommend them.”

Review by
07/23/2017

“I think it was the prices more than anything. They installed carpet for me. I would grade the experience with an A+. I recommend them all the time.”

Review by
07/23/2017

“S & H did exactly what I asked and the pricing was fair. I would grade the overall experience with an A. I didn't have any complaints at all. I would recommend them. I am actually going back.”

Review by
07/23/2017

“I would grade the overall experience as a C. They did mediocre work and I wasn't really satisfied. They can't do anything to improve the grades I gave them. I would recommend them.”

Review by
07/23/2017

“They said what they were going to do, said what it was going to cost, and what I could expect. Said someone would move a piece of furniture for me if I just gave the guy a few bucks. And I offered to do that, and all of a sudden the guy came up with a charge for it that was about half the cost of my whole room being carpeted, which I didn't pay. And he had to call his boss and kind of get it OK’d. But they acted pretty rude about it. Kept me on hold for a long time. It's just all around it was a pretty poor customer service, and I felt like it was a bit of bait and switch. I won't do business with them again. I would grade the overall experience with a D. The work was done really well. I would not likely recommend them.”

Review by
07/23/2017

“I waited over a month to get my flooring. The tiles that they sold me, they said that they had it in stock. The day that it was supposed to be delivered, no one called me from the company telling me that the tiles were not in stock, and they had to be ordered. When I finally got in touch with them, they told me that they had ordered the tiles, and it would be another week. I missed three days from work trying to get my floor installed. And when they brought the tiles, the tiles that they brought to install were not the tiles that I bought. I had to stop the installers from installing that tile because the salesperson wasn't going to stop it. And when I called them on it, they knew that they had the wrong tile. They just went ahead and matched it due strictly to color. It was a horrible experience. And they're literally right around the corner from my house. I would never recommend this company to do flooring for anybody. I would grade the overall experience with a D. I would give a grade of an F for the quality of work and experience because my tile was already cracked.”

Review by
07/21/2017

“They did great. The merchandise was great. It was perfect. It looks wonderful. I would grade the overall experience with an A+. I would recommend them, and I have recommended them.”

Review by
07/21/2017

“They had good deals. They did some flooring work for me. I would grade the overall experience with an A. I would highly recommend them.”

Review by
10/27/2016

“No problems at all. They fixed everything. They did break one thing, but things could have been worse. Everything else was fine. I would give them an A.”

Review by
10/27/2016

“It's OK. Everything now is good. Everything is fixed. Everything is done. It's OK. Everything is positive. If I have any house job, I can come to them.”

Review by
10/27/2016

“We were out of town and in communication via phone and email. I got photos of the finished product and everything went smooth.”

Review by
10/27/2016

“Took a little bit to get there, but ended up being positive. Probably an A-.”

Review by
10/27/2016

“It was great. I love it. No complaints. I would recommend them to a friend.”

Review by
10/27/2016

“They were prompt and accurate. I would give them an A+. ”

Review by
10/27/2016

“Everything was great. I would give them an A+. ”

Review by
10/27/2016

“Everything was fine. There was a little bit of difficulty at the end. For instance, they had to redo some things to finish the job and give it an extra coat of sealer, because things were way too rough. The putty and stuff they were patched with wasn't hardening. They took care of it, which we appreciated, but they shouldn't have said the job was done. They shouldn't have had to come out to do that. No issues whatsoever with customer service. There were things that we had to complain about that we probably should not have had to complain about. They were that obvious. For instance, when we were walking across it, if you had socks, your socks would basically grab, by the roughness and stuff. They did a great job and took care of the problem when it was brought to their attention. The end result was fine. We don't have anything else to complain about. We're satisfied. There's a couple little spots, but you could say that's part of your regular natural wood flooring. I would give them an A-. I would recommend them.”

Review by
10/27/2016

“It was great. JD, the sales rep, was very responsive, which is what I really like when dealing with a company. He answered text messages, returned my phone calls, and when he said he would have a quote to us, he would have a quote for us. I would give them an A+. They basically said, “You can leave the room as is and the guys would remove everything,” but I think they were really hesitant about moving like lamps or anything like that. Which I totally understand, but that wasn't as clear so my wife had to scramble to get some stuff done before they got there. So maybe a little more clarity with that.  ”

Review by
10/27/2016

“They did a good job; we’re very pleased. The project and service was what it was supposed to be, so as a contractor, it made me very happy. I would give them an A. They did very well. As a matter of fact, I'm starting another house in Fort Worth and its got some hardwood flooring that I'm not familiar with. I was going to call them again and have a representative look at it. When I get through remodeling, they can do the flooring for me. They definitely did a good job. ”

Review by
10/27/2016

“They put some carpeting in for us. It was a very positive experience for me. The way we were greeted when we entered the showroom and the gentlemen that took care of us stood out to me. I believe that Henry, the salesmen, was very efficient. Overall, we were pleased. The installers, of course, were under contract to them. They weren't their employees or anything, but I think they did a good job. There were no issues. I would say A. ”

Review by
10/27/2016

“It was for our rent house. I think they did a good job on it. They do a lot of work for me. That was carpet in a couple of rooms and laminate floors in another room. I'd give them an A. It was fine. I wasn't there when they did it, but everything looked good. ”

Review by
10/27/2016

“It was a positive experience, no issues. They got it done very quickly. There was a bunch of marks on my wall from them banging with a mallet, and he had to come back and fix those. He came right back and did it. They seemed good and they knew what they were doing. I would give them an A. I would recommend them.”

Review by
10/27/2016

“They did have to come back and fix a piece that didn't sit right, but they came back and did that. Overall, they did a really good job and I'm really happy with the quality. They were late on the follow-up day, when they had to come back. I'd do an A-. In fact, I already have recommended them.”

Review by
10/27/2016

“I love my floors. I got the type I wanted. I was a little disappointed that they had not calculated correctly and I had to pay another couple thousand dollars. The overall result is really good. I like it. I told my salesperson that I wanted fascia, but she didn't bring any with her. When we went to go upstairs to measure stuff, my ceilings had all fallen through from storm damage. There was a lot of construction going on and she was like, ‘Yeah, I can't go up there because it's too dusty and I can't breathe.’ So I said, ‘Well, then if you need measurements, I mean I have my estimates from my insurance company.’ ‘Oh, OK.’ She says. I copied all of that off for her, but she didn't calculate one of the rooms. She never went and did her own measurements. All things considered, B+. I would recommend them.”

Review by
10/27/2016

“They were really friendly. I would give them a B+ grade.”

Review by
10/27/2016

“I guess sort of neutral. They were fine. They put it in fine, but they had measured wrong. So the day they came to install it, they weren't able to finish it. Everything was well done. Everything was fine in cleanup. Probably a C+.”

Review by
10/26/2015

“They just did it on time and did a good job. They did a wood floor in just the downstairs. It took them two days. We didn't pick them, it was whoever we bought the floor through that was their installer. I would recommend them.”

Review by
10/26/2015

“Two rooms and a fire place surround. Once we had everything picked, it took me a long time to get it picked, probably about a week to schedule and just a couple days to put it in and finish it. I would probably recommend them. I'd say an A.”

Review by
10/26/2015

“It was very good. They delivered as promised, and it didn't take any time for the installation to occur. They just did one room, but we had really good advice from the salesman. I would recommend them to a friend. I'd rate them as an A.”

Review by
10/26/2015

“Both the flooring installation and the finished job were excellent. They did a bedroom, a closet, and a bathroom. They had to tear out flooring, lay down new flooring, and do trim work. The trim guys were incredibly efficient, and their work was excellent.”

Review by
10/26/2015

“He was able to come out here and measure the space. He was very efficient and quick to return my calls, he showed up on schedule, and the work was done according to schedule, so I think those are all positive things. We only needed to replace the carpet. I already have recommended them.”

Review by
10/26/2015

“It was positive except for the billing. The work was fine. The install crew was very efficient, very pleasant and knowledgeable. It was all a good experience for the install. They put laminate all throughout the house, about 1100 sq ft. I would recommend them to a friend. I'd give an A.”

Review by
10/26/2015

“This is the second time I’ve used them, because they're pretty reliable and reasonably priced. They redid my condo floor with laminate, over 900 square feet. It took them a couple days, but they did a really good job, and the customer service was excellent. I’ll give them an A.”

Review by
10/26/2015

“The customer service was great, he was great with us and the contractor that did the job was also very good. We were very happy with the job that he did. They did some tile floor tear our and some wood floor install. It was probably to completely get it done it was about 7 days. I'd give them an A.”

Review by
10/26/2015

“S & H Flooring was awesome. I liked everything from start to finish—from the time they got here to the work. They did what they said they would, and it looked like they said it would. They did my floors in the living room and dining room, and everything was perfect. I’d give them an A+. I would recommend them.”

Review by
10/26/2015

“The workers were on time, they worked fast, they were courteous and friendly, very professional so they did a good job, very professional about it and quick. They installed hardwood flooring and carpet in part of the house. I would recommend them to a friend. I'll give them an A they were pretty good.”

Review by
10/26/2015

“They were definitely an excellent experience. They were prompt and on time, and they did the job without asking anything. I didn't even know they were working in my home, but they finished the job on time and left, so it was very, very easy. They removed an old carpet on my first floor and installed a new one. Everything was really good. I didn’t have any problems.”

Review by
10/26/2015

“The work they did was fine. They came in and did a good job in a reasonable amount of time, and I guess that's what I'm looking for. The workers were helpful and respectful, too. They were definitely doing things to make sure they didn't leave a mess. I had them install about two rooms of carpet. I would recommend them and give them an A—they were legit.”

Review by
10/26/2015

“They did a good job finishing up, and they did a great job in some of the more difficult spots in the house that required a lot of extra work to get it to fit just right. They laid down about 1,400 square feet of wood floor in four or five days. They also took up a substantial part of the old floor. I would recommend them to a friend and give them an A.”

Review by
10/26/2015

“It was a very good experience. Their installation crew was just very good, so I'm very pleased with the installation and the work they did. They were really exceptional. They took up carpeting and installed tile flooring. It took them five days, but they did it in my living room, entry, dining room, hallway, and the bathroom.”

Review by
10/26/2015

“We had a great experience. Overall they had good prices, they were very efficient, came when they said they'd come. They put in carpet in all of the upstairs. We were actually out of town but our neighbor worked with them when we were gone, I think it was a day. Customer service was good, they were good. I'd give them an A.”

Review by
10/26/2015

“They tried to get me the guy that I really like to deal with. He was very busy, but I said I would not deal with anybody but him, so they got him for me. That’s the best thing about them—getting the person you really like. I bought some flooring materials from them, and it was reasonable. I’d give them an A, no complaints.”

Review by
10/26/2015

“It was fantastic. They were great guys, and I'm very amenable. They went into a tough situation and handled it quite well. These guys are pros. I was very impressed with the workmanship, and the foreman was very easy to work with. The floor above my garage had all kind of waves like the Atlantic Ocean, but they were able to work with the undulations in the floors, the little closet, and the bathroom, so it looked really nice when they were done. They get an A by far.”

Review by
10/26/2015

“They did a great job. They were able to do everything in one day which was nice. They only had one contractor but he worked really hard and got the job done. I thought their pricing was fair and the quality was good. It's a two level condo, they did a stair case leading up to a platform and two bedrooms. I would recommend them to a friend. I liked Trey, he's great. I would give them an A, this is the second job they've done for me. They always do a great job.”

Review by
10/26/2015

“They were really good and they cleaned up and it all looks very nice. They were really professional and really clean, a lot of places don't clean up after themselves like they did so. They were very nice, very cordial. They did all the flooring in my house, they did laminate and carpet. It took maybe a day and a half for the wood part and a day for the carpet, they were here for two and a half days. I would recommend them. I would give them an A.”

Review by
10/26/2015

“It was great, well actually one place was great. The other one, the carpet going up the stairs at my daughters house the kids kept getting cut on their feet like the staples weren't down like they should've been but the other house was great. They did a good job laying it except for the kitchen stairs coming down from the back kitchen stairs the kids kept hurting her feet on the and I don't know what she did about that but they're not getting hurt anymore, even the dog. I think she may have had somebody fix it. I know the dog was even limping. It was a pretty big job, they were there all day so it was a pretty big job. I was happy with it. I think a B+ or an A- just because of that one thing though. Even better than good, they really were good.”

Review by
10/26/2015

“It was fantastic. They did 1,000 square feet of wood floors in my house—the whole upstairs. They get an A.”

Review by
10/26/2015

“They did a hallway and four rooms.”

Review by
10/26/2015

“It was great. They did good.”

Review by
10/26/2015

“They did good-quality work. They did the whole house. They put hardwood in the living areas, carpet in the bedrooms, and tile in the bathrooms.”

Review by
10/26/2015

“They're prompt. They did what they were supposed to do. They did the flooring for the entire downstairs. It took one week. I'll give them A.”

Review by
10/26/2015

“They were on time, communicative, and did a good job. They put some carpet into a rental house that I own. I’d give them an A.”

Review by
10/26/2015

“They did a very good job. They were on time and efficient, and they cleaned up, got done what they needed to do, and finished up. The young man did excellent work. They get an A from me.”

Review by
10/26/2015

“They showed up on time, did professional-quality work, and were extremely nice. They installed carpet in three bedrooms in two and a half hours. I would recommend them to a friend.”

Review by
10/26/2015

“They had prompt service, they were good at returning phone calls, and they did everything you would expect. They put in a carpet for me in one of my houses. They get an A.”

Review by
10/26/2015

“They did a great job. They showed up on time, didn't leave a mess, the installation was good, and the product made it positive. They replaced carpet in half a day. I would recommend them to a friend. I’ll give them an A.”

Review by
10/26/2015

“I've used them multiple times. I like that they're reliable, they're speedy and they do quality work at fair pricing. They just put some hardwood floor down about two weeks ago. They got it done in a day.”

Review by
10/26/2015

“I like the carpet that I bought. It took a few hours to install it in four rooms. Customer service was good—I liked that they moved the furniture for me. I would recommend them to a friend. They’re an A.”

Review by
10/26/2015

“I really loved the woman that I worked with. She was very prompt, knowledgeable, and good. They came, did what they were supposed to do on time, and did a good job putting carpet in the whole house.”

Review by
10/26/2015

“We were the customers, she was just the payment. We ordered some carpet but we had them cut it down to use as an area rug so they did all of that work and then we picked it up. Customer service wasn't bad but it wasn't great, we were told the carpet would be in in two weeks and it was three and a half weeks and we had to do a lot of the calling them and checking up nobody called us and informed us that things were kind of running behind and I had to call a couple of times to get some answers. I would call and somebody would get my information and tell me they would call me back and I would never get a call back and that happened twice before I finally got to figure out what was going on. We are very happy with the final product. I'd say a B.”

Review by
10/26/2015

“Their installers were great but the sales guy never ever followed up with me and I had a problem and I contacted them and he told me to fix it myself and then I pitched a fit so he had a guy fix it but I don't know that I could really recommend them. They were getting close to the end of the install and I was told that the sealant was not included in the quote and that I would need to go to Home Depot and purchase my own sealant and install it myself and after I thought about it I called the sales guy back and I said you know I'm really not comfortable with that, it was included in our quote and so he agreed that the installers would do it but there was no contact after the job was finished. No one ever, from the office, called to see if I was a satisfied customer or if I had any problems. A B, the product is nice and the installers were great to work with but I wouldn't recommend the salesman.”

Review by
10/26/2015

“There were some challenges. When they put in the carpet, it ended up they fixed it but it was like a battle to fix it. So when they put in the patterned carpet the installer did everything outside and then brought it inside and then we he put it in he put the nap the wrong the way he put it in a way he put the light side so there was never any discussion of this is where the nap is, let's make sure it goes the way that you want it was just this is the room it's going in he cut it and once he cut it was too late and then installed it and then it was like that's not the right way and it was a battle to get them to redo it and it was like where were you when they were doing the install. Well I was right here but I'm not going to sit here and babysit the installers nor am I the professional, you guys are so it was this back and forth and back and forth and then they avoided calling me back because they didn't want to tell me that they didn't want to do it and then I pushed back and so it was definitely a challenge. In the end they fixed it but it was definitely a difficult process to get them to come to the table and fix this. The work that they eventually did was fine it was just the company in general and having to deal with the challenges. This took weeks mind you, over like 6 weeks it took forever for them to fix it.”

Review by
10/26/2015

“It was positive, a few little things got beat around a little bit but not bad at all. They had to remove carpet and replace it with wood of some kind. A few places I've noticed where the particularly where the baseboards in the rooms kind of beat up a little bit but not bad and I understand that those things had to come off before they could put them back so I understand and I think all in all it was a good experience. I think it'd be a B+.”

Review by
10/26/2015

“The flooring they installed between my bathroom and the hallways something broken a couple weeks ago so I don't think it comes from the quality of the flooring or I don't know. It was a negative experience from the quality of the wood I mean the laminate. It's kind of cracking, only one place it's cracking but other than that I have a good experience with S&H Flooring. From 1-10 I will give 8.”

Review by
10/26/2015

“They were a little slow, it took them three days to do it. They were short on people. I had them out to do floors, they did the family room 20x21, had to put in ceramic floors. I think the end result was fine considering they were short on help. The actual help was good but the amount of time was not.”

Review by
10/26/2015

“I liked just how quickly they could get it done. I did have one complaint, though. They didn't leave me any carpet. I was hoping that I would have at least some extra carpet, and we weren't given that option. I don't care if it was even scraps; sometimes it's nice to have carpet. I followed up with the guy, and he said, ‘Well, it's just scraps,’ and he didn't offer to get me even a little extra or anything. So in that sense, no, I was not happy with that—not when you spend $4,000. It's not the whole house, we have wood floors in others. I'd give them a C just because there was no follow-up and the guy didn't call me until a week later to check on stuff.”

Review by
10/26/2015

“I had a mixed experience. The salesperson was good, the price was good, and the materials were OK, but the delivery was really scheduled very poorly, and they missed my installation date. I would not say negative, but that was a pretty bad experience. The salesperson I was dealing with was really not in sync with the installation people at all, and I had to call the installation people, who were very rude, so I did not have a good experience from that point of view. She did not even have good contact with them enough to know what had happened. She would say something and would not tell anybody else. I'm thinking C right now.”

Review by
10/26/2015

“It's still not done. It's overall OK. They installed the wood floors, but they haven't installed the stairways yet. They said four to six weeks, but I have not heard from them. I've called them four or five times already, and I still haven't heard about the staircases getting installed, but the carpet and the wood floors are installed. The wood floors I like. Right now, we're having a really big issue because when they replaced the wood floors upstairs, they took down the railing, and so now there's no railing from the second floor to the first floor, and I have a three-year-old. They get a C+.”

Review by
10/26/2015

“It started out OK. The guy came out and measured, and all that part was good. It's the day that it was supposed to be installed, and we even confirmed the appointment the day before that the guy was supposed to be there at a certain time. My biggest complaint—first of all, he didn't show up, and nobody called me. He was supposed to be here at like nine o'clock in the morning, if I remember right, but he didn't show up, and nobody called me. I finally called him. He said he went to find out what happened. He called me back and said, ‘Oh, he's running behind; he'll be there by noon or two o'clock.’ A couple hours later; OK, no problem, I understand. Wasn't happy about the situation, and it was more about not being contacted. I understand that people have hiccups come along whenever you're installing somewhere else and maybe you didn't expect something. I understand that, but nobody called me. So a third time, the guy's supposed to be here by two o'clock at the latest, and at 2:30, still nobody’s here and still no call. I was furious, needless to say, so I kind of went off on the guy and said, ‘This is totally unacceptable.’ As far as I can say, the first part of it of ordering the thing was fine; it was that there was no follow-up whatsoever to contact the customer. When you first find out that the guy's running behind, my thought for customer service is you ensure that guy's there—you follow up with the customer—but I never got a call. It was always me chasing them down.”

Review by
10/23/2015

“It was a good experience, and they were super friendly. I’d bought a house where they had redone the floors right before I moved in, and they started buckling. They were able to come in and get me new flooring at a really good price, so they did a good job. They were the ones that laid the floor originally, so when they came out, they brought a couple of guys to take a look at it. They pulled up a couple of things and realized that it actually had been laid incorrectly. They had to do spacing from the wall, and they hadn’t accommodated for that, so therefore it created the buckling. They were able to help me get new, better flooring and get me a good deal on it. The flooring that was originally put down was really cheap. We were able to lay it and everything at a really great cost. I would rate them A.”

Review by
10/23/2015

“I have no complaints. It was at a much, much lower price than any of the other places we looked at. We looked at a lot of retail shops up in McKinney. We talked to Home Depot and Lowe's. These guys came in at 20% of what the other people wanted to charge. Everything ended up being real professional and I don't have any complaints. I had them install about 350 square feet of new carpet pad and another 350 square feet of ceramic tile. They provided the materials and the installation labor. They did that at the cost of what a lot of other places wanted in materials. I would say that they're an A. There was one issue but that really had more to deal with the weather and that was out of their control.”

Review by
10/23/2015

“I liked that they were on time and that they finished the work. They were great. They moved my furniture in and out and handled it with care. I’m very, very pleased with the final product. They put down engineered hardwoods. My daughter talked with one of the sales reps and recommended that I go out there. The site isn’t that far from my job, so I went over there at lunchtime and met with them. Everything was fine. I would definitely give them an A+.”

Review by
10/23/2015

“They did our flooring back in the spring. We negotiated the price. I got a fair price and then they did a good job and then there were a couple of issues with the demolition. They did it to our satisfaction. We had tile in a big part of our residence. They removed that and put new vinyl flooring in and then we had carpet replaced in our three bedrooms. I would give them an A grade.”

Review by
10/23/2015

“I liked that I worked with the same person the entire time. We emailed back and forth, which was a lot more convenient for me than calling. There was consistency in being able to check on things that we talked about and confirming some things. Emailing and talking to the same person throughout was very helpful for me. They installed a carpet in two rooms, and I’d give them an A.”

Review by
10/23/2015

“It was great. They were out and got it done in less time than the time they quoted, and it was relatively affordable. They did about 1,800 square feet of laminate floors. I chose them because of price. I'd give them an A. The only reason I wouldn't give them an A+ is because when they first came out, there were a couple of upcharges, but they weren’t major upcharges.”

Review by
10/23/2015

“They did my carpeting upstairs, and they were outstanding. They were there when they said they were going to be there, they were very efficient, they were careful, and they didn't knock any of the furniture into the walls. They had the whole job done in one day, which was amazing. They even put everything back where it was. I went in to see them one day, and the salesperson was really good. They gave me a great price, which was very competitive with everyone else, so I just went with them.”

Review by
10/23/2015

“They seemed to do a good job. They were on time with no problems. They were a good company, so I would go back to them. I bought some flooring, and then they installed the carpet. I had no complaints with the install of the carpet or the people that were there, so they’d get an A from me.”

Review by
10/23/2015

“S & H was wonderful. I love them. I’ve used them twice, and they were easy to work with. They put in hardwood floors. The man who gave me an estimate was wonderful, and their employees were friendly. My floors are great. They still look brand-new, and I’ve had them for three years now. I’d definitely give them an A.”

Review by
10/23/2015

“I definitely had a positive experience. They gave me a really good price, they were timely, and they did quality work. I got laminate flooring. I chose them because I've used them a couple times in the past. They've always been the most competitive, so this is the third time I've used them. They’re definitely an A+.”

Review by
10/23/2015

“The people at the counter seemed to know what they were doing. The cost of the job was in the right range. They arrived when they said they would arrive and got the job done on the day that they said they would do it. They put in carpets in four bedrooms of the house and around the closets. I would give them an A.”

Review by
10/23/2015

“I liked the way that, first of all I liked their prices and I liked the way they had it scheduled as soon as I closed on my house they could start and I liked the guy and the quality of work that he did putting the floor in. I don't have anything negative to say about them whatsoever. It was engineered wood. I chose them because of their price.”

Review by
10/23/2015

“They did what I contracted them to do, and they did a good job. They let me take samples out of the shop to my house whenever I wanted to, and they let me bring them back whenever I could. They were pretty flexible that way. They did laminate flooring for me. They’d worked for my dad previously, so he recommended them. They deserve an A grade.”

Review by
10/23/2015

“Our salesperson was very patient and helpful, we got a really good price, and the installers were extremely helpful. We had moved a refrigerator, and so they were really great helping with that. I was referred to them by a general contractor. I would give them an A grade.”

Review by
10/23/2015

“It was very good. They were very professional and did a very good job, and whoever comes to my home likes the flooring a lot. I had hardwood flooring installed. They’d done my friend’s home, and we really liked it, so that's why we went with them. I’d rate them as an A.”

Review by
10/23/2015

“It was overall good. I think overall, they're very friendly and easy to get things going. The only thing I could remember is that the place didn't have air conditioning and in the summer it's pretty hot. I would say I had no complaints so they're an A.”

Review by
10/23/2015

“They left the house really clean. They took away all the junk that needed to go, plus an extra old carpet that I wanted to get rid of. We chose them because they were affiliated with the place where we bought the carpets. They get an A rating.”

Review by
10/23/2015

“The sales associate that I worked with was very friendly. She was very helpful for me because I couldn't figure out what I wanted. The people that came and installed the carpeting got it all done in one day. They were recommended to me. I’d rate them as an A.”

Review by
10/23/2015

“The customer service is good. They were able to do wood flooring in a short amount of time and were able to help me out. A buddy of mine knew them, so I found out about them through a referral. I would grade them as an A.”

Review by
10/23/2015

“They just did a good job. The sales people in the store were very nice and knowledgeable and the installation people did a good job. They put in carpet. No particular reason, we went in there and liked them and used them.”

Review by
10/23/2015

“They were great. They're on time. They do great work and they get it done when they're supposed to. They did flooring and carpet. I found out about them through a friend. I would give them an A.”

Review by
10/23/2015

“They delivered what they promised and it came it on time and I was happy with the end result. They did countertops. Everything they did was good. I'd give them an A. We knew the lady that worked there.”

Review by
10/23/2015

“I did have a good experience with them. They were easy to work with. The quality of the workmanship was good. They put in hardwood flooring. Their prices were good and the sales people were friendly. I'd give it an A.”

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