iDeal Floors
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

iDeal Floors has received 4.6 out of 5 stars based on 391 customer surveys.
5
305
4
46
3
22
2
18
1
0
4th year as a Best Pick Call
"iDeal Floors is committed to making your flooring vision a reality. Every customer has access to my personal cell phone number and a 100 percent satisfaction guarantee. Our staff is personally dedicated to your satisfaction as a customer, and we are devoted to getting you the best flooring solution for your needs and budget."

Kevin Hames | Owner
Company Information
Services Offered
iDeal Floors sells and installs solid and engineered wood, carpet, tile, natural stone, laminate, and vinyl plank floors as well as cabinets and granite countertops for residential and commercial customers.
Services Not Offered
iDeal does not offer repairs.
Minimum Job
A minimum installation of 200 square feet is required.
Warranty
The company offers warranties on materials and installations.
Company History
The local, family-owned company has been in business since 1992.
Distinctions
iDeal Floors is a member of the World Floor Covering Association.
Additional Information
The company's iDeal Floors Gives Back program installs free flooring every month for a needy Dallas/Ft. Worth family. iDeal Floors also provides financing and free estimates.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
638 E Highway 67
Duncanville, TX 75137
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Compiled Score:

iDeal Floors has received 4.6 out of 5 stars based on 391 customer surveys.
5
305
4
46
3
22
2
18
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/10/2017

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Review by
09/09/2017

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Review by
09/09/2017

“Extremely courteous and kind, they worked with us when we were in a tough bind. I'm so grateful to them!”

Review by
09/05/2017

“I love my carpet. I dealt with a very respectful young man about what I needed as well as the installation of the carpet. The crew that came to my house were professionals and it did not take that long. It looks great!”

Review by
09/05/2017

“Areas closest to the baseboards were not done as well as I would've liked. If baseboards would have been removed the cleaning and the staining would've been more complete.”

Review by
09/05/2017

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09/05/2017

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09/05/2017

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Review by
09/05/2017

“Ideal was recommended by a friend and I am glad she did. Excellent work.”

Review by
09/01/2017

“Do not do a good job of cleaning up after laying carpet.”

Review by
09/01/2017

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Review by
09/01/2017

“Experience was very positive in both product and service. Nice selection and installers were great!”

Review by
09/01/2017

“Everything except the bathroom shower tile was excellent. The shower had to redone 3 times, the floors and laminate flooring were excellent.”

Review by
09/01/2017

“They had the worst time working out the financing with their finance company. We were called numerous times with different amounts that needed to be paid. They even asked us to call the finance company and have them call them to work things out. We had the work done the 1st of May and we received a call 4 months later from iDeal Floors telling us the numbers were incorrect and we needed to call the finance company and that we owed them additional money. We have a piece of laminate by the back door lifting and the end of the backsplash looks like the grout is done in a very messy way. I give up on getting anything repaired as they don't seem to know what they are doing.”

Review by
08/31/2017

“The installers showed up on time and did a good job. It's the sale rep that did not follow through like he should. I think they may have let that rep go and hired more efficient, qualified people since then. I am not sure I will try them again though.”

Review by
08/31/2017

“Great company. Installed hardwood flooring in our master bedroom. Good product at a fair price.”

Review by
08/31/2017

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Review by
08/31/2017

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Review by
08/31/2017

“Great people to have do your work and you don’t even have to over pay.”

Review by
08/31/2017

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Review by
08/30/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/28/2016

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08/28/2016

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08/28/2016

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08/28/2016

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08/28/2016

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Review by
08/28/2016

“Very helpful, listened to my wants and budget concerns.”

Review by
08/28/2016

“This is the second time we have used them. Extremely impressed both times. Will definitely use again!”

Review by
08/28/2016

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08/28/2016

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08/28/2016

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Review by
08/28/2016

“Representatives at store level were amazing and very professional. Tony was awesome. The problem was with the installers. They did not do what they were supposed to do. We've used iDeal Floors twice before this and will more than likely use them again however, we will causation them on selecting a team of installers.”

Review by
08/27/2016

“Extremely happy with iDeal and love our floors!!”

Review by
08/26/2016

No review comments provided

Review by
08/26/2016

“Michelle came out and quickly measured my floors. Her samples were straightforward and she had a lot of good advice. Her bid was given on the spot and was significantly lower than the others I received.”

Review by
08/25/2016

“The floor was done real well sealed all the way around set right-clean afterward I’m so grateful for finding iDeal Floors for my mother’s house I thank you so much to everyone involved and a big thank you to Kevin.”

Review by
08/25/2016

“I’ve already recommended to others. Sadly my dogs urinated on the flooring and made it warp already. It’s not your fault. Just sad that great work is already damaged.”

Review by
08/25/2016

“An employee used the F word with my employee when he went to pick up material which was not there not cold an ETA be given to me. We got a refund and went elsewhere.”

Review by
08/25/2016

“Flooring was good, had to go 2 miles to pick up. Glue was old, returned. As all was old and hard , bought glue at Lowes. Was cheaper and was new. Warehouse people need training and follow-up.”

Review by
08/25/2016

“They were price competitive, fast and clean. Customer experience was pleasant and professional. Will give them all my future business.”

Review by
08/25/2016

“Doors were cut to short after install. Some tiles creek when you walk on them. We love the quality look, good job on molding fit.”

Review by
08/25/2016

“My experience with iDeal Floors was very negative. They gave me a two hour window of when they were going to show up to start the work. They didn't show up until 3 hours after that. When they finally showed up, the installer showed me the picture of the estimate that the estimator had done a couple days prior and the outline didn't look anything like our house. The bedrooms were all the wrong dimensions. In short, they ended up having to run back to the warehouse and pick up more material. They returned two hours later to do the work, which now meant they were over five hours late to start. One of the installers brought his wife and a crying baby who just sat in our house while they worked for the next several hours. They didn't end up finishing the job until 11: PM. Instead of throwing the old carpet directly outside, they piled it in our living room. This made a huge mess, and to make things worse, they didn't vacuum at all. This wouldn't have been a huge deal except they dropped staples everywhere, which was a safety hazard. I decided to call the owner about my whole experience, he didn't even try to make anything right, he just apologized and said they would change things. It is now two months after the carpet install and the carpet has stretched and worn so poorly we are already looking at what measures we need to make to get it replaced.”

Review by
08/25/2016

“They did a pretty good job with installation. My problem came in that they only gave us a small sample of carpet to look at. Even when we went into store and asked for a sample they just gave like a 4inch piece. So when it was installed it looked way different than we expected with the colors of our walls. So much so we had to repaint. When I called /emailed to ask about it they could help they never got back with me. Carpet itself looked nice just not with color of our paint. If we were given a large sample we would have realized that and picked a different color.”

Review by
08/25/2016

“Two tiles cracked in less than 2 weeks.”

Review by
08/25/2016

“Great owner — stands by his work.”

Review by
08/25/2016

“All I can say is iDeal Floors is the best. I'm so Glad I went with them”

Review by
08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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08/25/2016

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Review by
08/24/2016

“Their quality of work was good, but their customer service when dealing with repairs is terrible. Had 3 appointments where they were a no show/no call and the person that makes the repair appointments is very unpleasant to deal with. If not for this person that I had to continuously work with, I'd give them a better rating.”

Review by
08/23/2016

“Helped me select a carpet that could arrive within a very tight time frame. Shawn James personally went to the house and measured. He also monitored the shipment of the carpet to assure it arrived on time. The installers were prompt, skilled, and efficient. I am a happy customer. I have already recommended iDeal Floors to a neighbor.”

Review by
08/22/2016

“I believe some of my flooring had some type of mites in it because little small things are in one area. And when I sweep it up a few days later it's back and I didn't have that before, also I keep my house exterminated so it has to be under the flooring.”

Review by
08/22/2016

“From start to finish everyone involved in the process of my flooring was helpful and professional. From the onsite staff to the gentleman that laid the flooring, everyone was extremely knowledgeable and willing to help. Affordable products. The overall experience was 5 star!”

Review by
08/22/2016

“iDeal Floors did an excellent job of refinishing the wood floors in my home. They were very quick and efficient and the color was beautiful.”

Review by
08/22/2016

“The first crew who put in carpet and vinyl were poor. The second crew was very good. That is why I said neutral. To be completely satisfied, you need the BEST crew to do the work.”

Review by
08/22/2016

“I wish they had told me that laminate floors can't be mopped with water. I asked several times for cleaning information and the warranty information and never receive any.”

Review by
08/22/2016

“Although I was reimbursed money, it does not make up for the hassle of them in my house until 1: pm & all the glue on my new wood floor that had to be cleaned up.”

Review by
08/22/2016

“iDeal Floors did an excellent job. I will be very happy to recommend them to anyone who needs flooring. Both the staff and the workers were professionals.”

Review by
08/22/2016

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Review by
08/22/2016

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08/22/2016

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08/22/2016

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Review by
08/22/2016

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Review by
08/22/2016

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08/22/2016

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Review by
08/22/2016

“Wonderful service! I always use them!”

Review by
08/22/2016

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Review by
08/21/2016

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Review by
08/20/2016

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Review by
08/20/2016

“Once they remembered the order it was taken care of quickly. Love the floors.”

Review by
08/19/2016

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Review by
08/19/2016

“P”

Review by
08/19/2016

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08/19/2016

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08/19/2016

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08/19/2016

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08/19/2016

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08/19/2016

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Review by
08/19/2016

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Review by
08/19/2016

“My real estate clients loved the work that Shawn James and iDeal Floors did for them. They said they were great and would recommend them again! Thanks!”

Review by
08/19/2016

“The floor was put in several months ago, and it's great. My only complaint would be that the person that sold it to us, nor anyone else from that office, haven't contacted us like I thought they would. But, that's my only problem. Otherwise it is holding up well! Thanks!!”

Review by
08/19/2016

“A  friend of mine had his wood floors put in by iDeal Floors and I was so impressed I called them to get a quote for wood floors in my house. The professionalism, service and commitment to quality from the first call to the final payment to the follow up was outstanding! I HIGHLY recommend iDeal Floors for all of your flooring needs.”

Review by
08/19/2016

“iDeal Floors was recommended to me by my realtor when we purchased our new home. We had them take up the existing tile floor and lay hardwood. They were extremely professional throughout the entire process. They showed up on time and did a great job. When we decided to add hardwood to the stairs our sales guy (Shawn) went and got the additional materials himself. I've already recommended them to several of my friends looking to remodel.”

Review by
08/18/2016

“I am very happy with my purchase and installation of my vinyl plank floors. It really is the way to go with 2 cats and 2 dogs. My only real problem was the installation team that was sent out at 9: walked in looked around and then said they were not going to do it and left!! Very upsetting! However the technician then came out to look things over to try and see what happened. Then he was able to get another team in my 12: noon and they went right to work. The delay caused the floors not to be finished until 9: that night but they did a very good job and hauled off all dirty pet stained carpet and pads and two area rugs. Have been very satisfied with the floors but the installation day was very long due to the first team delay!!!”

Review by
08/18/2016

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Review by
08/18/2016

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Review by
08/17/2016

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Review by
08/17/2016

“The installers were superior. I was very happy with their work and attitude! I really liked the sales person, but he left unexpectedly a few days before the install. Things were a little different after that, but still OK. I would recommend ideal floors to others.”

Review by
08/17/2016

“Great service. Friendly, courteous, very respectful. Excellent products. We love our flooring. Beautiful. Thank you.”

Review by
08/17/2016

“iDeal Floors is great for investors. We used iDeal Floors for our primary residence. Overall, the floors are good; however, there are many places in the floors that when you step on you feel hard places that sting our feet.”

Review by
08/16/2016

“We had a specific need, they addressed it. We are super happy with the recommendation they made, the install they did and the price they gave us. I have been recommending them to others. We will use them again.”

Review by
08/16/2016

“iDeal Floors did an amazing job. They even caught things my insurance didn't. Michelle was great, very friendly, and helpful! I'd work with them again for sure.”

Review by
08/16/2016

“iDeal floors left us high and dry on bad carpet. After being told they would assist us in replacing the poor carpet we received. We never heard from them again. Horrible company.”

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