iDeal Floors
3rd year as a Best Pick
certified company
A
rated
Based on 317 reviews
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
3rd year as a Best Pick Call
"iDeal Floors is committed to making your flooring vision a reality. Every customer has access to my personal cell phone number and a 100 percent satisfaction guarantee. Our staff is personally dedicated to your satisfaction as a customer, and we are devoted to getting you the best flooring solution for your needs and budget."

Kevin Hames | Owner
Company Information
Services Offered
iDeal Floors sells and installs solid and engineered wood, carpet, tile, natural stone, laminate, and vinyl plank floors as well as granite countertops for residential and commercial customers.
Services Not Offered
The company does not offer floor repair services.
Minimum Job
A minimum installation of 200 square feet is required.
Warranty
The company offers warranties on materials and installations.
Company History
The local, family-owned company has been in business since 1992.
Distinctions
iDeal Floors is a member of the World Floor Covering Association.
Additional Information
The company's iDeal Floors Gives Back program installs free flooring every month for a needy Dallas/Ft. Worth family. iDeal Floors also provides financing and free estimates.
Areas Served
Plano/Frisco/Allen/McKinney, Greater Dallas, North Dallas, Southlake/Grapevine/Colleyville, Flower Mound/Lewisville/Highland Village
A selection of 317 homeowner reviews:
“A friend of mine had his wood floors put in by iDeal Floors, and I was so impressed I called them to get a quote for wood floors in my house. The professionalism, service, and commitment to quality from the first call to the final payment to the follow-up was outstanding. I highly recommend iDeal Floors for all of your flooring needs—A+.”
“iDeal Floors replaced my floors after a flood. The salesperson was prompt and honest. I am thrilled with the way the floors turned out. I went with tile-like wood flooring and have so many people compliment me—great products.”
“They were able to get hardwoods in before I moved in. The floors are beautiful, and I get compliments on them every time someone comes to visit. They were great and went above and beyond. I recommend them—A+.”
“Excellent customer service. Installation crew was excellent, they did a great job.”
“iDeal Floors did an amazing job. They even caught things my insurance didn't. Michelle was great, very friendly, and helpful! I'd work with them again for sure.”
“Shawn is a great asset to your team! Took great care of me! Jose the installer and his son completed incredible work! Thank you for all your help!”
“I wasn't home when the flooring folks came and put down our new floor, but they did it while I was at work, including moving out all the furniture and moving it back in. They were gone by the time I got home around 4:00 PM and everything was back in place and the floor looked great! Kudos to the team!”
“From the estimate thru the end of the job they were great. We were selling our house and had all the carpets replaced. It didn't bother them at all that we chose a less expensive option. Great experience.”
“Great experience! I would highly recommend iDeal Floors!”
“At the time we had the flooring done, my husband was in the hospital, the installers were so helpful. I appreciated them. Shawn James and our salesman was just the best. Many thanks to everyone.”
“The salesperson whom I dealt with was very helpful and professional. The crew who installed my flooring came on time. They cleaned up after the installation and did a fantastic job. So far I have had no problems. When I change up again, I will call and hope for the same treatment.”
“Really appreciate that iDeal Floors was willing to install flooring material that I had purchased from somewhere else. I prepped the surface and only needed someone to install the flooring material. These guys did a great job with the install and have excellent customer service reps.”
“Great service. Friendly, courteous, very respectful. Excellent products. We love our flooring. Beautiful. Thank you.”
“iDeal Floors is great for investors. We used iDeal Floors for our primary residence. Overall, the floors are good; however, there are many places in the floors that when you step on you feel hard places that sting our feet.”
“The installers were superior. I was very happy with their work and attitude! I really liked the sales person, but he left unexpectedly a few days before the install. Things were a little different after that, but still OK. I would recommend ideal floors to others.”
“I am very happy with my purchase and installation of my vinyl plank floors. It really is the way to go with 2 cats and 2 dogs. My only real problem was the installation team that was sent out at 9:00 walked in looked around and then said they were not going to do it and left!! Very upsetting! However the technician then came out to look things over to try and see what happened. Then he was able to get another team in my 12:00 noon and they went right to work. The delay caused the floors not to be finished until 9:00 that night but they did a very good job and hauled off all dirty pet stained carpet and pads and two area rugs. Have been very satisfied with the floors but the installation day was very long due to the first team delay!!!”
“The floor was put in several months ago, and it's great. My only complaint would be that the person that sold it to us, nor anyone else from that office, haven't contacted us like I thought they would. But, that's my only problem. Otherwise it is holding up well! Thanks!!”
“iDeal Floors was recommended to me by my realtor when we purchased our new home. We had them take up the existing tile floor and lay hardwood. They were extremely professional throughout the entire process. They showed up on time and did a great job. When we decided to add hardwood to the stairs our sales guy (Shawn) went and got the additional materials himself. I've already recommended them to several of my friends looking to remodel.”
“My real estate clients loved the work that Shawn James and iDeal Floors did for them. They said they were great and would recommend them again! Thanks!”
“Well done.”
“iDeal Floors did an excellent job. I will be very happy to recommend them to anyone who needs flooring. Both the staff and the workers were professionals.”
“Once they remembered the order it was taken care of quickly. Love the floors.”
“Wonderful service! I always use them!”
“iDeal Floors did an excellent job of refinishing the wood floors in my home. They were very quick and efficient and the color was beautiful.”
“Helped me select a carpet that could arrive within a very tight time frame. Shawn James personally went to the house and measured. He also monitored the shipment of the carpet to assure it arrived on time. The installers were prompt, skilled, and efficient. I am a happy customer. I have already recommended iDeal Floors to a neighbor.”
“The floor was done real well sealed all the way around set right-clean afterward I'm so grateful for finding iDeal Floors for my mother's house I thank you so much to everyone involved and a big thank you to Kevin.”
“All I can say is iDeal Floors is the best. I'm so Glad I went with them”
“Doors were cut to short after install. Some tiles creek when you walk on them. We love the quality look, good job on molding fit.”
“Great owner—stands by his work.”
“I've already recommended to others. Sadly my dogs urinated on the flooring and made it warp already. It's not your fault. Just sad that great work is already damaged.”
“Extremely happy with iDeal and love our floors!!”
“Very helpful, listened to my wants and budget concerns.”
“This is the second time we have used them. Extremely impressed both times. Will definitely use again!”
“They have performed tile work, wood floors, and carpet laying. They did an excellent job and went up and above to please me.”
“They installed engineered hardwood floors. They arrived on time and did good quality work”
“They replaced several slate tiles and installed carpet in a bedroom. The experience was positive in that they did the work as promised.”
“Remodeled two bathrooms”
“They removed and installed new carpet and pads in three bedrooms. The price was competitive, and the salesman was referred by a trusted friend. The installation was on time and quick. However, at the thresholds, there are nails sticking up, and you can feel them through the carpet.”
“They replaced the first floor carpeting and wood flooring in kitchen. They were fast, responsive, and very thorough.”
“We had laminate wood floors installed. From start to finish, Shawn was on top of everything, and the installers were extremely professional as well.”
“We had the carpet replaced in our bedrooms, closets, and stairs. ”
“They sold us wood flooring and installed it. In addition, they removed some tile around the fireplace and replaced it with tile that we had previously purchased from another source. They performed better than we anticipated. The installation work and crew members were very professional. We had a problem with the tile installation, they agreed it was not perfect and tore it out and redid it at no charge to us. We were extremely satisfied with them and their work. I have recommended them to everyone who asks.”
“They pulled up all the carpet and parquet floors and laid vinyl wood planks throughout the house. It was positive—the salesperson, installers, and office personnel are very accommodating—they listen to what the customer wants.”
“They sanded the wood floors, stained, and sealed the floors. They also put floor tile in the kitchen, dining area, and bathroom. ”
“They removed carpeting from my home and installed vinyl planking. It was positive. The installers were very pleasant—they answered whatever questions I had and explained the whole process.”
“They replaced carpet in the game room. They were reliable and punctual.”
“iDeal Floors sold us wood flooring and installed it. In addition, they removed some tile around the fireplace and replaced it. The installation work and crew members were very professional. We were extremely satisfied with them and their work. I have recommended them to everyone who asks.”
“We had the carpet replaced in our bedrooms, closets, and stairs. The samples being brought to the house made it convenient, and the honesty of the person about the carpet we were putting in was refreshing. The installers were professional, and when they were done, there was no mess of any kind left behind. They were in and out in no time, and the floors looked great.”
“iDeal Floors has performed tile work, installed wood floors, and laid carpet for me. They did an excellent job and went above and beyond to please me. It was all positive.”
“I went to their store and bought a transition piece. The gentleman was very helpful; I would grade him as an A+.”
“I got tiles from iDeal Floors. They were very nice guys. I liked that they did what they said they would, they came out when they said they would, and they finished on time. The work is doing all right. My sister may have used them, and she was the one who told me about them. I would give them an A.”
“iDeal Floors put in some tile flooring in the bathroom. I didn't have to call them back—it looks good. I'd give them an A.”
“They carpeted the whole house for us. They did a really good job. I liked that I didn't have to do anything. The customer service was great. The guy who helped was great. He came, measured, and did a good job. I would rate them as an A+ company.”
“It went really well. Everything was to my satisfaction. iDeal Floors was recommended by a friend of mine, and I would grade them as an A+.”
“They installed carpeting. Their installation crew was very professional, and they got it done in the time line they gave me. I liked the whole service, and I thought their way of keeping us in the loop was really well done. The project management side of things went really well. I'd give them an A+.”
“iDeal Floors installed carpet. The crew was really good. They got everything done in a timely manner. I was happy with them. The company was referred to me. I think they earned an A+ grade.”
“They installed carpet in my rental homes. Michelle White is the person I use, so I give her a call, and she takes care of the rest. An A+ is fine for iDeal Floors.”
“David was the salesperson, and he was really easy to work with. I even recommended them to a friend and client of mine who was selling her house, and he did her floors as well. They did everything for me—wood, carpet, and tile—and I think they just did carpet for my friend. I would rate them as an A+.”
“They helped me move my couches out of my living room, and they installed a new pad and new carpeting. They were very quick—in and out—and they did the job they said they were going to do. They were very professional. They get an A+ because they were very good.”
“I loved iDeal Floors. They were very friendly and very accommodating. They ended up having to put cement on the subfloor, so we had a little hiccup, but they were perfect about it. They were quick, easy, and clean. It was a good experience. I'd give them an A.”
“The first time we used them, they put carpeting in all of the bedrooms, and then we had tiles put in the back of the house. This was the third time, and we had carpet put in the other side of the house. I liked the fact that I didn't have to wait a long time to get them scheduled. They did a good job, and it was quick. They were in and out. They get an A in my book.”
“It was carpeting work, and it looks good. They just come in, do the job, and go. This was the third time I've used them, so this was the third room I've had done with them. I was trying to find somebody that sold remnants, and that's how I found them. There are not a whole of companies here that do that. I'd give them an A.”
“I've used them for 27 years, and they're wonderful. Before they were iDeal Floors, they had another franchise—Big Bob's Flooring. We use them for our home and our other properties—we don't use anyone else. I particularly like our salesperson, Bubba. He's wonderful. He's been my salesperson all these years, and I specify which crew I want to handle it. I've only had one little glitch in all these years. I had a foundation leak, and they had to go through the floor in the hall bathroom. The two young men who came to do the work were subcontractors, and they didn't finish it properly. When I complained, they came out and did it right. I want to make sure our salesman is given credit because had he not given me the service, I wouldn't have continued to use them. He's just a competent, customer service-oriented salesperson, and he makes sure you're happy with the job, and you get what you want. Overall, it's been an A+ business.”
“They installed my flooring, and they did everything you would expect. No issues have come out of it. I recommend them to others all the time. I'd rate iDeal Floors as an A company.”
“They installed laminate floors in one specific area. Their customer service was really good—they treat you like family. There was one design we were trying to get, and the guy didn't know that two different manufacturers wouldn't fit, but it was smooth sailing. I would recommend them, and I'd give them an A.”
“They put in some carpet, and it was good. There were no issues. I would give iDeal Floors an A rating.”
“They did carpet installation, and it's fine today—it looks good, and everything is still intact. I liked the service and the workmanship. They showed up on time. I used them before for installation when they were Big Bob's. Somebody told me about them. I would give them an A+ grade.”
“I had them select carpeting for us this past time, but they did laminate flooring when they used to be Big Bob's. They were OK. They were fast, and the installation and customer service were fine. I would recommend them. They should get an A.”
“I went to their store, and they put down carpet and laminate. I've been doing business with those guys for a long time, especially with the representative. They've done a lot of jobs for us, and they've been here a couple of times for minor things. They're very good, and they work with us to find solutions. I'd rate them as an A.”
“They tiled our kitchen floor, and they put carpet in our bedroom and hall. We were really pleased with iDeal Floors. I liked the way they treated us. Everything went well; there were no issues, and the work was fine. I would give them an A.”
“They installed laminate in the kitchen. They came in, went to work, and got the job done. It looks very nice and very professional. The person I initially talked to was fine; I didn't have any issues with them. I would grade them as an A.”
“I love what they stand for, and the work was good. The carpet is fantastic and high quality. I've been very happy. I'd highly recommend iDeal Floors to anyone, and I would absolutely give them an A+.”
“I refer everyone to iDeal Floors—they've been amazing. They're quick, and they do a really good job of getting back to you. They did the carpet in a house that I'm getting ready to put on the market, and it looks beautiful. We've tried other flooring companies, and iDeal has always been the one we go back to. They get an A+.”
“iDeal Floors was incredible. The product was good quality, and they installed when they said they would. The installers were very professional, and they did a great job. I was very, very pleased. iDeal Floors is by far the best carpet company we've used.”
“I got a laminate floor put in, but it looks like wood flooring, and it turned out real well. It's still shiny. They did nice work. I chose them because they had showed me some pictures of work they had done before, and my wife was really impressed. That's what made us decide on them; she loves their work. They're A+.”
“Everything was perfect. The crew was awesome, and Michelle was great. I've sent them several referrals since. I would give them an A+.”
“We have used iDeal Floors, and they're awesome. They've done a couple of things for us in the past, but recently, they put in new carpet for my mom. It was several rooms—one large room and a bedroom. It was great. I'd give them an A+. ”
“They were a very wonderful company. I liked that they were very nice and personable. They repaired a floor and did some carpeting in the hallway and living room area. I did not have to call them back about anything. I would recommend them and give them an A+.”
“They did some work on my rental property, and they were very professional. They laid carpet and tile for us. The quality was very good, so I was very pleased. Their customer service was excellent. They earned an A+. ”
“They were excellent. They did great work, they cleaned up when they got through, and we were very happy with the floors. They installed wood floors in two bedrooms, and there were no issues. We were very pleased. We would recommend them; in fact, we already have. I would give them an A.”
“I appreciated the service and the way they were personally involved to see if everything was all right. They put in carpet for the main living area and bedroom, and I liked the product. Their customer service was excellent. I would certainly recommend them. I'd give them an A. They were excellent.”
“iDeal Floors is excellent. Their installers show up when they say they will, and they stay and get the job done. They do a good job. We've had a couple of things done by them. We've had the whole downstairs of our house done in hardwood, and they did some laminate and tile work in one of our rental properties. I would give them an A. ”
“They did what they said they were going to do. I was trying to get some carpet installed in my house because my daughter was going to be moving in, and they went above and beyond to come in and get it installed as soon as possible. I would give them an excellent grade. ”
“They put carpet on my floors, and they did everything right. I have no complaints. I felt good about the workers, and it still looks good today. I'd give them an A+. ”