“I was most satisfied with all of the flooring. It was great.”

“I would like to recognize the guy that initially came out to do the estimate.”

“I was most satisfied with the end result.”

“I was most satisfied with the look at the end. It made the house look very elegant. The wood is hard on my feet so I have to make sure I have slippers on, but it was needed because my husband couldn't move with the carpet. I am satisfied basically with the look and people and my family have seen it and said it changed the whole house.”

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“5 years ago we had Mr. Floor sand and refinish our aged hardwood floors. Very pleased with them so we knew we wanted Mr. Floor to do all floor work when we remodeled our kitchen. Also had our marble foyer rejuvenated with diamond grinding and refinishing/waxing.”

“I was most satisfied with the results. They were perfect.”

“I was most satisfied with the final appearance. That's the only thing that counts.”

“I was most satisfied with the quality of the response and the professionalism.”

“I was most satisfied with the professionalism and quality.”

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“Communication with the crew leader was really good. I appreciated getting pictures, that was really nice. They were very professional throughout.”

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“floor is really beautiful”

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“Excellent job”

“Quality job; looked good; done promptly; price reasonable for amount of time it took.”

“I was very satisfied with every aspect, but customer service really stands out for me.”

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“The installation work was closely watch and if there was a delay we were notified ahead of time that the men would be late etc etc”

“They did a terrific job. I mean, we had some issues that came up here and there just with the, you know, with the condition of my floor. They did a great job with repairs. You know, some little things came up and they were quick to a solution. I mean, to be honest, I have the best wood floors around now. They did a phenomenal job. They deserve an A overall. I already have recommended them.”

“I liked the mentoring and the choices and the attention to detail and all of the very good customer service work that they did prior, and as far as the floors go, it's just beautiful. They floored a condominium. Everything is up to expectations and no complaints at all. They were amazing. I would grade Mr. Floor with an A. I would highly recommend them.”

“Overall, this company was one of those that I worked with from the beginning in terms of estimate, being on time, his knowledge and the work that they did, very clean, professional, great job. They did a flooring job for me. They actually did it twice. Another company put in all new appliances and scratched my floor, and they actually paid to have Mr. Floor—I brought them back to do my upstairs floors.”

“Well, I think their attention to detail and their availability to explain any questions I had all the time made it positive. They put in a kitchen floor, tile floor, and then replaced a piece of Pergo that we had torn up in the kitchen in the hallway. I'd give them an A overall. I have recommended them before.”

“Mr. Floor did a wonderful job. The overall professionalism, the quality of the product, and the quality of the work made it positive. They refinished the existing hardwood floors, and they put in an engineered wood floor in our family room. I would give them an A overall. I already have recommended them.”

“The fact that they were always on time and within budget and that they had extremely helpful installers—they were excellent. They did a flooring job for me. No complaints. It was the living room and our bedroom, and it was complicated. They absolutely deserve an A overall. The quality of work and customer service was excellent. I would recommend them. I had absolutely nothing but great service and excellent installation. They were very careful in my apartment. Furniture had to be moved, and they were exceedingly careful. Nothing was harmed. And everything was then placed back. So, by the time they finished the project, which was complicated, they had to fix some problems in order to make it work. And they did great. They absolutely did great. And the project manager checked on them quite frequently.”

“I thought the workers were very efficient. They did a better job than we thought they would, and we're just real happy. They did a flooring job and put in a floor in the kitchen, and they stained the floor in another part of the house. I would grade them with an A. I would highly recommend them.”

“They did what they said they were going to do. They cleaned up. The floors look beautiful. I'm absolutely satisfied with the work they did. I'll give them an A overall. I already have recommended them. Somebody, I think that I work with, is having work done by them.”

“That was fantastic. They did a fantastic job. The floor looks fantastic and the pictures. They did a good job. It was flooring in my whole home. No complaints, they did a great job. I'd give them an A overall. Quality of work and customer service was fantastic.”

“They installed our wood flooring on two occasions and with other people in the building, and everybody was delighted. I am overall satisfied with the completed work. I would grade the overall experience with an A. I would highly recommend them.”

“I liked their people, their follow-up—everything about them was amazing. They re-sanded my floor in the kitchen. I am overall satisfied with everything. I would grade Mr. Floor an A. They were amazing. I would highly recommend them.”

“Their service made it positive. They were very nice. And their job was done very well. And they finished faster than they said they would. They did the kitchen floor. No complaints, I would recommend them. They deserve an A overall.”

“They were great. They had really good customer service, really accommodating, very organized. They installed hardwood floors for me, and I am very satisfied. I would give them an A. I would highly recommend them.”

“They were very outgoing and helpful and answered all of our questions and made sure we were happy along the way. They refinished our hardwood floors. I would grade them an A. I would highly recommend them.”

“They did a great job. I'd give Mr. Floor an A overall; they did a great job. The quality of work and customer service were very good also. I had no issues with punctuality, cleanliness, or expertise.”

“I liked their responsiveness. They replaced the wood floors in my condo. I am satisfied with the completed work. I would grade the overall experience with an A. I would very likely recommend them.”

“Their customer service was really good. They did a new floor, and everything is up to expectations now. I would grade the overall experience with an A. I would highly recommend them.”

“They showed up timely, the work was done timely, and they did a good job. They installed a hardwood floor. I'm overall satisfied with the work completed. I'll give them an A overall.”

“They did a good job, and the floor looks good. They stained the floors on the lower level. Very satisfied with the completed work. I would grade the overall experience with an A.”

“Mr. Floor did a good job. They did hardwood floors in our bedrooms to match the hardwood floors in our hallway. I'm overall satisfied with the work. I'd give them an A overall.”

“They did what they said they were going to do. They did refinishing for me. Everything is up to expectations. They treated me well. I'll give them an A overall.”

“They did the perfect job. They did some flooring, and I was quite happy with them.”

“They did what they said they were supposed to do. They put a floor in. I'm overall satisfied with no complaints. I'll give them an A overall.”

“They completed the project and exceeded our expectations in terms of the finished project. I'll give them an A overall.”

“They were very conscientious. They refinished the floors. I would grade the overall experience with an A.”

“They did floors in the bedroom. I'm overall satisfied with everything. I'd give them a B overall. They were good.”

“The guy was, like the head guy, was real nice, and he was real friendly and explained everything. I'll give them a B overall. It was about a year ago.”

“They did the kitchen floor. Everything is fine. I'll give them a B overall.”

“They explained everything, and they followed through. They replaced damaged laminate floor. I'm overall satisfied with the work completed. I'd give them a B overall.”

“I liked their professionalism and cleanliness. They put in a wood floor in one of my children's bedrooms. I am overall satisfied with the completed work. I would grade the overall experience with a B. I would highly recommend them.”

“They got the job done on time, and they did what they said they were going to do. They refinished the floor. I am overall satisfied and no complaints. I would grade the overall experience with a B. I would likely recommend them.”

“It was four out of five because it was some hassle with the estimate so in the end they couldn't give us exactly the floor they wanted, we originally agreed to, and the price had to go up. But in the end, they put in the floor and the floor was absolutely magnificent. They put the floor in the kitchen. The floor is beautiful, but I'm still aggravated with the guy who made the proposal. I would grade the overall experience with a B+. The guys who actually did the job, they were great, but in terms of knowledge, the guy who wrote the proposal was a pain in the neck. I would likely recommend them to a friend or a colleague.”

“I wasn't exactly happy with the way they responded. They did floor refinishing. There was a complete disagreement about color. When you tell someone you don't like the color and it wasn't what you thought, it's never fun. I would grade the overall experience with a B. I would likely recommend them.”

“I  had maple floors refinished. They were about 12 years old and they did a great job - fast, efficient. They fixed some of the wood, any of the damages, they fixed that while they were refinishing. I was happy. They were great, professional, fast, and on time. I'd give them the highest grade, A+.”

“They  redid all the floors in my condominium. They put hardwood down in most of the living areas and then a carpet in the bedroom. I felt like I could trust them right from the beginning. They had a great selection of products. They were sensitive to my financial limitations, but also were really conscious about trying to get me the best that I could get within those constraints. They were also really, really good at keeping me informed as the progress was going. They had to pull up all the flooring, so it was a big job. They would send me photographs at the end of the workday and really keep me informed. I'd give them A+ grade.”

“They put in what they call a floating wooden floor. It looks like a regular wood. They were efficient, they were pleasant, and they were professional. There was two crews that came out because we had them do two separate things, first crew in the loft, and the second in our living room. They were very efficient and clean. There was no mess when they left, which I was surprised, because they had been in our garage and everything was clean. I'd give them definitely an A grade. They were very punctual and had good customer service.”

“They did three types of flooring for me. Hardwood on concrete, tile in the master bath, and then carpeting in the master bedroom and walk in closet, so three different types plus the baseboard. It's all in one thing. You don't have to find the people to install it. You know they can quote it at a single price and do the whole thing. I'd give them an A. Some of that wasn't their fault, but it's tough to work in a closed space and it did create a lot of dust.”

“We  had some old hardwood that they refinished for us and stained. Very easy to work with, they met all the expectations, they were in and out pretty quick, everything they said they followed up on, and it looks great. They're an A+ company.”

“They did an engineered floating floor. They were very responsive to my questions and it kind of ended up being a long drawn out procedure because of other stuff going on in the house. They were very patient. I'd give them an A-. I would recommend them.”

“They repaired some damaged flooring that we had because of a leak. Quick, efficient, and it was for a rental that we have. It was really easy to work with them over the phone, or email. They're very responsive. I'd rate them as an A. I already have recommended them.”

“They  did hardwood oak flooring. They were very professional, knew exactly what needed to get done, proposed solutions, and did the work on time. They deserve an A.”

“They repaired water damage from an external leak. They're very user friendly; they're flexible and really focused on delivering customer service. I'd give them an A rating—it's the third time we've used them.”

“They did flooring work for me. They did fine. I'd rate them an A-.”

“It was positive. They were pretty responsive. I'd give them an A.”

“They refinished hardwood floors for me. They were responsive, very reasonably priced, and the quality of the work good. I'd give them an A.”

“They  did wood flooring for me. They were very professional. They did a nice job. They were fast and very helpful. They deserve an A.”

“It was good. They installed hardwood floor on our second floor. I liked the quality of the flooring and the work was done on time. I'd give them a B.”

“They did an epoxy floor. The floor did not turn out well the first few times around, but they kept doing it until it came out right. I would give them a B.”

“They refinished my floors. It was very process oriented. They were professional, and they did a good job, especially the cleanup. When they said they would be there, they were. When they said they would be done, they were done. The only thing I didn't like is I needed a partial floor done, and they don't do that. They have to do the whole floor. They said it wouldn't match if they did a partial, and that's not the case, because I brought someone else to do it, and it looks very good. I don't remember where I got their name from. I would give them an A.”

“They did buffing. They refinished hardwood. They were buffing it and then they put on a wax finish. I liked the sales person who came out who was a good person to deal with and I liked the people who did it. They were OK. The people who did it were OK. I felt like the people who actually did the work were...their attitude—my sense was they weren't being paid very well and didn't have a great attitude to get the work done. But, they did a good job and they were efficient in how they worked. I felt like the amount of work that was done was overpriced. For what they actually did. And I made that clear to the sales person when I spoke to him after the job was done. I thought, in my opinion, it was the manager who managed the people who were doing work so I felt like their attitude was...well, I mean, I'm just giving you the truth. I think they're not a paid well, you know, they're doing the labor and they're being managed by somebody who's not doing any labor. So, I think that dynamic created an attitude that was uncomfortable with me as the homeowner. It was a referral because I'm selling my house so it was a referral from my real estate agent. I'd give them a B-.”

“It was fine; it worked out well. They went out of the way to make sure that we were going to get a color we wanted in the floor, they sanded everything down well, and they didn't make a mess throughout the rest of the house. It was all positive. I can't think of any problems that we had at all. Everything went just fine. We had them do a light, natural color, and he put a color down to show us what natural would look like. We wanted it light, and there was a stain for light, so he gave us that choice. Then, we took off, and we were gone for a couple of days. They did the floor, and we didn't deal with any dust anywhere else in the house. It was done very nicely. I would give Mr. Floor an A. I had no difficulties at all.”

“I just noticed yesterday that there's a little problem, and I haven't called them about it yet—there's a little problem in the kitchen with one little piece—but they were absolutely marvelous to work with. They put in a wood floor, and they did the kitchen hallway and the bathroom. I found out about them from the next-door neighbor. I would say they were excellent; A+.”

“It was a little expensive, but then I got what I wanted. The workmen that came in knew what they were doing, and they went right to work, and there wasn't any messing around. They pulled out an ancient rug and put down wood. I found out about them through family. It seems I'm the fourth or fifth family member to have them. I'd give them an A+.”

“I liked their customer service and the workmen that did the job. They cleaned up and did everything they said they were going to do. We put down new hardwood floors. I've used them before, and I'd give them an A for excellent work.”

“We had a little water infiltration in our apartment and the flooring in the affected area had to be replaced. It was, well, originally, and that was about 15 years ago, it was a word of mouth referral. I'd give them a B.”

“They put in wood flooring. They were professional, and I like their high quality. The workers were craftsmen. I chose Mr. Floor because of their quality and reliability. They get an A+.”

“I liked their service and everything. I have nothing bad to say about them. They did wood flooring. I've used them before. They're very, very, very good—I’ll give them an A+.”

“They're wonderful—A+. They refinished our wood floors, put down wood floors in our bedrooms, and did the remodeling in our bathroom. They were recommended to us.”

“I had Mr. Floor refinish hardwood floors. They were professional and timely, they were done when they said it was going to be done, and it looks as good as they said it was going to look. I’m very pleased. We got recommendations from people in the neighborhood. I'd give them an A.”

“I liked the price. The quality was good, with a couple of exceptions. They did granite on the floor, and they also installed hardwood floors in about 900 square feet of my apartment. I chose them for the price, and they also did work for me in the past, and they did a very good job. What I really like about Mr. Floor is they will stand behind their product if there's a problem—and I had a couple. The baseboard in one section wasn't level, there was another level with a crack in the threshold—crack in the granite, right at the threshold, and they came back and fixed it. There were other cracks, like, almost looked like pressure cracks in the hardwood, and they came back and fixed that at no charge. It's kind of a hassle to have somebody come back and fix things, but what I like about them is they will come back, and they come back quickly. I would give them an A.”

“I liked their professionalism, neatness, promptness, and assistance. They did cork flooring. I'd rate them as an A.”

“It was fast and convenient.”

“They did a very good job on the floor. They worked quickly, they knew what they were doing and the floor looks good. I didn't know what it would be like in five years time, but in six months time it still looks good. They put down maple flooring. They were recommended by a friend. I'd give them a 'good'. I just have one thing. As well as the floor, I did use them for my kitchen. Not to do a complete new kitchen, but, to do work necessary to put in a new countertop, which requires some carpentry and cabinets. And nearly all carpentry they did I had pulled out and redone by another company. So, I would not use them for kitchen, I'm not happy with the work they did but they should stick to doing floors.”

“They tried to rectify the problems but they really didn't do the job I expected. The first time I used them, I had a much better experience last time. Not a good one this time. Well, I had my second floor done, my stairs, and, let's see, three of the bedrooms were maple and the living room and, like, a dining room and the stairs are oak. When they polished, or, whatever they put on the floors, polyurethane afterward, there were some streaks. They didn't put it on evenly and in one or two rooms, to their credit, they did offer to correct that but, you know, we had moved furniture in there and I told them not to bother. They did come back and put another finish on the landing by the front door because it didn't look good. I had it done in like early spring and they didn't do the threshold to the front door which they were supposed to do and stain but the weather sort of prohibited that. And then, let's see, I talked to the foreman on the job and we talked about what things would need to be corrected and then I substantially reduced that because I didn't want my home up for grabs. So, when they came out and they re-varnished that little landing, you know, I guess they did an adequate job. It didn't look so good. I have a little like chrome circles around the radiator pipe. So, you know, they put polyurethane on top of that and these were brand new. They just should've unequipped it, taken it off, put the stuff down and ask me to put it back on when it dries but instead, no, he just went over it. I was just totally frustrated with the process. You know, they talk to you, they try to do what they can to rectify stuff but some of the problems, like the stain issue, we just couldn't agree on. I think the stain's too light, it doesn't look anything like the can which was why I picked it and...so, I would not use them again. I had a great experience with them the first time. First time, I had floors done at the condo I own downtown and I had them install oak floors in the two bedrooms because typically condos down there, you know, they carpet. Put oak in the living room and...anyways, they, you know, worked with me, put new oak flooring in those bedrooms, two people who were there just did a magnificent job. Never had any problems, you know, if I had questions, I could talk with them and the whole thing just went very smoothly. I didn't feel like I had to drive downtown to make sure everything was OK. So, based on that experience, I got an estimate from Mr. Floor and I didn't go out to get any other bids because I've been so happy with them in the past. This time, to do the second floor, I think they sent too many guys I think there were like five guys here, you know, very hard to control. But they're very nice. They're very nice people. I can't even combine the two experiences. I was so dissatisfied with this last experience and so satisfied with the first one. The second experience was where I live, you know? The first experience was an A, this is probably...I don't know, a C-, C+. Again, not for the people but for the job.”

“They did what I wanted them to do. The sales rep came out, did an estimate, and said a project manager would be in contact with us when we accepted the estimate. He came out with his two gentlemen. We explained what we wanted done, they came in, and they did the work faster than we hoped for. The project manager came back, asked if there were any issues, and we said, 'None. It was great. Thank you.' The company was suggested by someone else who's come and done work in the house periodically. They said they had suggested them over the years to other customers they had and always had good feedback. I'd grade them A.”

“They put in wood flooring in our condo. Their turnaround was pretty quick. I think that he should have written down some things for the crew in terms of instructions to follow. That could have been a little bit better. The reason I chose them over a different company is because a realtor referred us to them. I'd give them A- because of the issues with the crew.”

“They had a great selection and knowledgeable sales staff. The project manager did a great job, the project was executed well, and they didn't make a mess in my house. It was hardwood and carpet—they did carpet for me. I chose them because they were recommended by a friend. It's an A-grade company.”

“They were excellent—superior. Their workers were neat, clean, efficient, cleaned up after themselves, came when they said they would come—I'd give them A++. What sold me was the fact that they had their own moving company that would come and move the furniture, not just one guy who came in and said, 'Oh, I can move it.' We have this big china cabinet and things like that. The other thing is they're right here in my neighborhood. I went in and was enamored with the service, and I hired them.”

“They did a laminated floor in my kitchen. I had had a very bad experience. I had replaced my floor from a flood. The tiles I did replace it with from another company were very bad and finally the insurance company said I could go ahead and put in a new floor and I did go to Mr. Floor and the man that came out was very congenial and professional. The floor that I selected worked out extremely well. I'd give them an A.”

“Every step of the process was good. They did a careful job of evaluating what we wanted done, gave us nice options in terms of the stain colors and finishes, and gave us good advice. They were meticulously clean and got the job done quickly and at a very reasonable price. We were very happy. It was most of the first floor. I think my wife probably found them. They're definitely A+.”

“Mr. Floor did what we asked them, and they did it quickly, cleanly, and without a hassle. About eight years ago, they did our whole condo—about 1,200 square feet of hardwood floors—and then, within the past year, they did a bedroom for us. I would give them an A.”

“It was Mitchell Flooring. Jeff Mitchell is the one who helped me. He did the flooring. The quality of the work was good. I liked it. I think it's good. They cleaned up everything. They took care of the garbage. They did good work. I would say A+.”

“They were very professional. He explained ahead of time, he followed up afterward to review everything, and everything went well. It was hardwood. I'd give an A grade.”

“Mr. Floor installed a floor for me three years ago. The workers seemed to know what they were doing, and the communication was very good. It’s an A+ company.”

“They did the living room, kitchen, and dining room floors, and the work was phenomenal. They showed up when they said they would, and they finished quickly. They deserve an A.”

“We had a dark spot in the wood, and they were able to practically get the whole thing out. They did a wonderful job. That was our mission, and it was accomplished. They were recommended through a friend. I would say they deserve an A.”

“They were educational, told me what they were doing, followed through, and did it quickly in the timeframe they said they would. It was hardwood. I heard about them through a reference from a friend. I'd grade them A-.”

“Mr. Floor was great. They followed up, they were efficient, and they were on time. Everything was positive—just what a customer wants. They were very courteous. I would use them again, and I would grade them as an A+.”

“They did all our floors, and they were clean, quick, and polite.”

“It was fine. It was hardwood work—they replaced some hardwood. I'd give them an A.”