Hackney Carpet
7th year as a Best Pick
certified company
Based on 256 reviews
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
Verified Workers' Comp
7th year as a Best Pick Call
"Our goal is to give each customer the attention and respect they deserve and to provide a floor covering to fit every budget. We're here to make the customer happy that they chose Hackney Carpet. We work hard for our clients, and your complete satisfaction is our primary goal."

Jeff Hackney | CEO
Company Information
Services Offered
Hackney Carpet installs carpet, prefinished hardwood, tile, laminate, luxury vinyl flooring, and custom area rugs in homes and businesses. The company can also provide financing options for purchases.
Services Not Offered
The company does not perform repair-only jobs.
In addition to manufacturer warranties, Hackney Carpet provides a lifetime carpet restretch warranty for owner-occupied homes.
Company History
Founded in 1979, Hackney Carpet is a family-owned business operated by Jeff and Donna Hackney. The Hackney family has 38 years of experience in the carpet industry.
Additional Information
Mohawk, Shaw, and Dream Weaver are among the carpet brands that Hackney offers. The company also sells green products.
Areas Served
North Atlanta, Cherokee, Dunwoody/Sandy Springs, Roswell, Alpharetta, Johns Creek & Cumming, Cobb/Marietta
A selection of 256 homeowner reviews:
“My experience has been absolutely positive; it's my second time with them. They did carpeting in the bedroom. I'd give them an A++ on all of it. I would not put another floor in without them. They are great people, and they tell you the truth. They leave your place clean, and they put your furniture back. They're excellent people.”
“We had a superb experience with them; it was very, very good. It was good quality, and they delivered on time. They did a great installation. It was wonderful. They get an A+ across the board.”
“I'd give them an A++++. They were excellent. I have recommended them several times since they did the work. They did our house three times. I would never use anyone but Hackney.”
“They're the best. I love them. I've done carpet and LVT with them. I'd give them an A+ on everything—they're fabulous.”
“They were awesome. It was an excellent experience. They were putting in carpet in our upstairs. They had done some carpeting in our downstairs before. We got them from Best Pick Reports. So we waited a few years to get the upstairs done, and we had them come back to do that. They're an A+ company.”
“They were fabulous. They replaced old carpeting with new carpeting in a bedroom. I'd give them an A+ grade. They were like the best company I've worked with, so they were fabulous.”
“They were very good, and they did a fantastic job. I'd grade them as an A+.”
“They're a good company. They were terrific. I'd give them an A+. My wife was here when they did it. They were pretty clean. I would recommend them.”
“I'd give them an A+ rating. I'd recommend them the highest.”
“They do the best. I'd give them an A+. This is like the third or fourth time I've worked with them. They've been great to me. I recommend them all the time.”
“That was several months ago, over a year ago. It was excellent work with no complaints. I'd recommend them.”
“They did some tiling. I'd give them an A. This was like a year ago though, so honestly I don't really remember that much. I believe they did excellent work, without complaints across the board. I thought they were fine.”
“Excellent service and excellent work. I'd give them an A.”
“They did awesome work. We've been doing business with them for years and we keep going back. They're awesome.”
“They did excellent work, with no complaints.”
“We had the living room, a stairway, and hallway done a couple years ago, but my son had it put in his room this year. Both times we were very pleased. That's recently. The first time he had it done, when he was doing his room, I suggested he go there. We went there and we were very pleased both times. I would give them an A+. I have recommended them to people.”
“They're very good. They've done my carpet and my hardwood. I'd give them an A+.”
“Hackney Carpet did hardwood flooring. I'd give them an A+ rating.”
“They did the carpet in our rental house that we ended up selling. They redid the carpet and all the downstairs with false-wood type stuff—not linoleum. We had the carpet replaced. We rented it out for about three years, but then we ended up selling it. I guess they replaced the carpet in it for us. It looked really good and the house was only on the market for about a few days before another contract. I'd give them an A+. I actually never talked to them, my wife dealt with all of it, but she didn't have any complaints. If I ever need them again for the house I live in now, I'll definitely use them.”
“They did carpeting work. They get an A+ from me.”
“I had a very positive experience. They earned an A+.”
“They're A+.”
“I had a very positive experience. I'd give them an A+ grade.”
“I'd have to give them an A+. They were great.”
“Hackney Carpet did a great job. I'd give them an A+.”
“I'd give them an A+ grade.”
“I had a very positive experience with them. I'd grade them an A+.”
“They were great. I'd rate them an A+.”
“My experience was very positive. I'd give them an A+.”
“Hackney Carpet earned an A+.”
“I'd give them an A+.”
“They cleaned our carpet. I'd give them an A+. They did very well. They were on time and cleaned up.”
“I'd give them an A+. I was happy with them. I was not there when they first came. My house has been on the market, but I'm sure they were very good.”
“My experience was absolutely positive. I'd give them an A+ across the board.”
“Hackney Carpet gets an A+ from me.”
“I'd give them an A+. They were there before they said they would be. I have already recommended them.”
“I give them an A+.”
“I did have some carpet work done. I would grade them an A+.”
“We had carpets replaced. The experience was very positive. I'd give them an A.”
“They did work for me some time ago. It was uneventful, which is good. They did carpeting. I'd give them an A. I'll most likely recommend them.”
“I had a positive experience.”
“It was all good. I'd give them an A.”
“They did carpeting work. They deserve an A.”
“I'd give them an A.”
“My experience is basically happy. I'd give them an A.”
“They get an A from me.”
“I'd give them an A. I've already recommended them.”
“They earned an A.”
“I'd give them an A.”
“Hackney Carpet did an awesome job. Everything was very timely, and I liked their customer service. I can't say anything bad about them. They did a great job, and I'll do business with them again. They put in carpet on my stairs, and their work was fantastic.”
“The people from Hackney Carpet were really professional and really quick, and they did a good job. They carpeted the basement and the first floor of my townhome. I checked the Best Pick Reports guide and found them in there.”
“They carpeted about half of the house, so it was about 650 or 700 square feet. They're amazing—they were great. When the gentleman came in, he knew I was trying to sell my house, so he knew my price range was going to be on the lower side. He offered me several different varieties of carpeting that were within my price range. I also showed him the paint swatches that I was going to be painting, since usually that kind of thing goes hand in hand—you paint first and put carpet in. When I did, he said, 'This is one that I would go to because it will be dark enough but not too dark for your place.' He was spot-on. My experience with him has been great. Actually, my home did not sell, and I was thinking about ripping up those carpets and going back to Hackney Carpet for some hardwood.”
“I cannot complain about them—they were excellent. They did carpet, and it was very fast, very quick, and very good.”
“They did a fine job. I have known them for a very long time. I've bought carpet from them before, and my son has bought carpet from them based on my recommendation, so we've both been very happy. The last time I used Hackney Carpet was for three bedrooms. There was one problem, which they took care of immediately. We bought a thicker carpet that stuck up a little higher, and the doors did not want to fit, but they sent someone out to take care of it at no charge to us.”
“Hackney Carpet put in some hardwoods for me when I changed from carpet. I liked that the guy came very quickly to look at my situation and gave me a price that held true, and I liked that the crew that came to do it was just great. I would have those guys back in my house any time. They were nice to deal with, and they did great work. The floors look excellent. They cleaned everything up and left me shining. It wasn't the whole house, but it was a good bit of square footage. This little house that I bought had hardwoods only in the foyer, and then the big oversized living room and all the bedrooms were carpet. I had them do the living room, the master suite, and the closet. I left the two secondary bedrooms as carpet. They did about two thirds of the house.”
“Hackney Carpet carpeted about 30 square yards for me. They had good, personal service, and they did a nice job. There was one very, very minor concern that they took care of immediately, so overall, I'd give them an excellent rating.”
“I liked their timing, the way it's organized and managed, and their people that came out and installed the carpet—everything. They did some wood flooring, too. My home is about 5,000 square feet, so they did quite a bit. I chose them because of word of mouth from other people. I've used them in the past, and they were the same level of quality as before. I would give them an A+.”
“He came to the house and showed me all the choices, which was nice compared to going to a big box store where you have to look at them there and may not get to take any samples. It was nice, personal service. I was getting ready to sell a house, so I was just getting carpet in a couple of rooms. They matched it to the carpet I already had on the stairs for me, so that was nice. They get an A from me.”
“I liked the salesperson and his professionalism and follow-up. That is the reason that he got the business. His depth of knowledge exposed me to everything I needed to consider, so it helped make my review of the competition easier. The installation of it was fine. There was one thing he had to follow up with, and he did. They did carpeting on the whole second floor of my home, probably about 1,400 square feet. My experience was good—there was a little issue, but he took care of it, so I don't consider that an issue.”
“It was probably a small to medium job. It involved upstairs work, but it's a small house. They finished their work on time like they said they were going to, and I liked the carpet.”
“They did what they said they were going to do when they said they were going to do it, they cleaned up after themselves, and they did a good job. They installed carpeting for the whole house. I was referred to Hackney Carpet by a friend. It was an A-grade experience.”
“Hackney Carpet did my entire upstairs, and they did a great job. They were right on top of things, they did a good job with the carpet, they kept me in the loop as to when the carpet would arrive and be delivered, and they were good with the scheduling.”
“They showed up when they said they would, and they did a great job and cleaned up. I'm very pleased with the quality. It was carpeting and padding in one room, and I would say it was A-quality work.”
“They were friendly and very helpful. I had a hard time choosing the carpet that I liked, and they gave me some pointers on what I needed. The results are great. They did our whole basement and the grand staircase going up to our second floor. The basement was about 1,700 square feet, and the staircase was a pretty good size. I would give them an A.”
“They were very prompt, and as far as I know, they did a very good job. We had carpet installed in the living room, dining room, three bedrooms, and the hallways. The rest of our house is hardwood. I would grade them as an A—we are satisfied with the work.”
“They were on time, they did it quickly, and they did it right. They did 800 square feet of standard carpet.”
“I liked that they were quick to come out and do the estimate. It was about 1,500 square feet of carpet. When they came, they were fast and courteous, and they cleaned up and got it all done in about eight or nine hours.”
“We've been using Hackney Carpet for years, and we have had a positive experience with them every time. I like the hometown, family feel that the Hackney Carpet portrays. They've done carpet, several basement jobs, and vinyl flooring.”
“When the man from Hackney Carpet first came out to the house, working with him was very easy, and he seemed to know what he was doing. The guys came in, and the work they did was very good, so I feel like their capabilities are good. They're good at working with people—I had no problems. It was a fairly small job. They actually patched a decent-sized section of carpet, and they also installed carpet in one room. I would give them an A.”
“Hackney Carpet did a fantastic job. I can't say enough good things about them. They did my den and my hall carpet, and when I retiled my bathroom floor, it included bedroom carpet. They did magnificent work—it was excellent.”
“They are excellent. They're professional, their work is superior, and the technicians listen to the client—I just can't say enough about how good they are. This time, they put carpet down in one bedroom, but I had used them before. That's why I called them again; I knew they were good.”
“Hackney Carpet was awesome. I liked their personalized service and good follow-up. They installed about 1,000 square feet of carpet. I've used them twice, and everything was an A.”
“We love Hackney Carpet. They went out of their way to make sure we were comfortable. I would rate them as an A.”
“Hackney Carpet was super easy to deal with. They had the installation scheduled for me quickly, and they were responsive. It was my first time using them, and I've got no complaints at all. My mom bought a rental property as an investment, and they installed carpet there for her. My real estate agent referred me to them. I never had any problem with them, and I'd highly recommend them. We're going to be doing our house pretty soon, and we'll probably use them because we've had such a great experience. I'd give them an A+.”
“I had Hackney Carpet install carpet on the stairs and second floor. I thought that they were honest, on time, and did a very good job. They were a referral from a friend. The customer service was excellent, and I didn't have to call them back. I've already recommended them. I'd give them an A+.”
“They installed carpet in my house and in my mother's house. I like the way they installed it, the way they followed up, and the carpets they carry. The customer service was awesome, and I didn't have any issues after installation. They're A+.”
“I liked the fact that they came within two days of me placing the order. They got the job done, and so far, I've had no problems with it. We had used them years before. Their customer service was excellent, as far as I'm concerned, and I did not have to call them back. I would recommend them. I'd give them an A+.”
“Everything was good. They installed carpet in three bedrooms, and it was fine—everything was perfect. I knew that they had been around for a long time. We downsized from a large home to a condo, and I was telling someone about it one day and said that I really needed to find someone to do carpets. They recommended Hackney Carpet, and I would recommend them, too. I dealt with the owner, and everything was fine. I'd give Hackney an A+.”
“They're very honest. I like their service, and they come when they said they're going to come. I've used them since the 1970s. Back then, they did the whole house, but most recently, they did just a room of the house. They're excellent—their customer service is really good, and I haven't had to call them back. Hackney Carpet is A+.”
“Hackney Carpet did some carpet work for us. They were timely—they were there when they said they would be there, they finished up when they said they were going to finish up, and they did a good job. The customer service was excellent. I have a contractor living in the neighborhood who is a personal friend, and he referred me to them. My son is requesting information about them, so I'm going to refer him to them. They get an A from me.”
“They installed carpets for us in one room. They're prompt, they deliver, and they get your expectations met. I would recommend them and give them an A+.”
“I liked the quality of work, and their customer service was good. The job was done very fast. I heard about the company through a friend. They've done multiple properties for me, and I've never had to call them back. I'd recommend them, and I'd give them an A+.”
“We just had the carpet in our whole house replaced by Hackney Carpet. We had a great experience—no problems whatsoever. We were looking for a very unusual color and had searched a couple of places, but had not been able to find it. We showed the owner a sample of something that we had and what we were looking for, and he said, 'Oh, I have something close to that.' He went back and came out with a couple of samples. We really liked what he came out with better than what we had, and he actually saved us some money on it. It was really a great experience. They did the work really quickly, too. They had guys running all over the place. Moving furniture was one of the most difficult parts because it was the whole house, and they helped with that. I'd tell my neighbor, 'Yes, definitely use them.' I would say they get an A+—it was a really good experience.”
“There's nothing not to like about Hackney Carpet. They were very friendly, they performed as they said they would, they had a good product, and they were easy to deal with. I actually heard about them from somebody I worked with. The customer service was great, and I would definitely recommend them. I'd say they're an A+.”
“They were quick, they were helpful, and they had all the selection to choose from—nothing better than that. They did several rooms, and they did what they said they were going to do. My contractor referred me to them. I would highly recommend Hackney Carpet, and I'd give them an A+.”
“Hackney Carpet redid the carpet in the whole house. They were really good to deal with and really flexible. We had to split the job up and do a couple of parts, but they were really flexible and worked it all out—no pressure. They're A+.”
“Hackney Carpet was timely. They have installed carpet and hardwood for us. They came in, did their work, and cleaned up their stuff. Their work was top quality, and I didn't have to call them back. I was referred to Hackney Carpet by a friend. They get an A+.”
“I had Hackney Carpet install some carpet in the middle of the summer. They did one room. They were really good to deal with—good service and good people. I would say they're an A+.”
“They installed carpet in a commercial property in a business, and they did everything exactly as they said they were going to do it. They did the whole place. I did not have any problems, and I would recommend them. Hackney Carpet is A+.”
“They carpeted the stairway, the hallway, and three bedrooms. They showed up on time. They were very careful when they were moving the furniture around, and they took the time to sweep the floors before they put the carpet down—little things that were important to us. We heard about Hackney Carpet through a neighbor who is a real estate agent. It was great, and we're happy with it. We've recommended them, and in fact, somebody used them already. I would say they're an A+.”
“They installed carpet in two of my bedrooms. It was easy, and customer service was great. I never had to call them back. I believe my parents used them, too. I'd recommend them, and I would say they get an A+.”
“Hackney Carpet did a great job—they were very clean. It was my first time using them, and we didn't have any issues. They did hardwood in the whole house. A+ for them.”
“We had a pipe burst, and the company that came in to help dry up referred us to Hackney Carpet. They replaced the carpeting, and they also installed some carpeting and tiles in the bathroom. They worked throughout the day until they got the job done completely. It was great, and I didn't have to call them back. I've already recommended them to some of our neighbors. I would say they were A+.”
“Hackney Carpet did carpet in our upstairs. They did what they said they were going to do, and we were happy with them. We had a problem, but they fixed it right away—no questions. Their customer service was fine. I would recommend them—they're A+.”
“They installed carpet in my whole house, and I'm happy with everything. They do a great job, and I have no complaints. They had great customer service, so I'd tell others to hire them. Hackney Carpet gets an A+.”
“I liked them being on time, doing a good job, and the workmanship. They installed carpets for the house, and I didn't have any issues. I would recommend them. I'd give them an A+.”
“Hackney Carpet installed some hardwood floors for us. I like that they met my expectations. There was something that they fixed for me, and I liked it. My neighbor is a builder, and he mentioned them to me. They were really up-front, and they were here when they said they were going to be here. It was very good.”
“They were prompt, and they did exactly what they came to do at the time they were scheduled to come. They were very professional. They installed a carpet in one room, and the customer service was good. I didn't have to call them back. I'd recommend them, and I would give them an A.”
“I like Hackney Carpet a lot. They were great. They had a great installation guy come over here. I had no problems. When we asked for a different measurement for a different piece of the carpet, they were really accommodating, and it was a very nice experience. I would recommend them to anybody. They get a straight A from me.”
“Hackney Carpet does a pretty good job. They put new carpet in our downstairs, and the customer service was good. My real estate agent recommended them. I'd give them an A.”