A.L. Thomas, Inc.
21st year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

A.L. Thomas, Inc. has received 4.8 out of 5 stars based on 158 customer surveys.
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21st year as a Best Pick Call
"We are so blessed to have served the Atlanta and surrounding areas for so long, and we truly value our customers. We want the company to remain relatively small so that we can deliver the attention our customers desire."

Lamar Thomas & Rita Thomas-Moon | Owners
Company Information
Services Offered
A.L. Thomas installs engineered and solid hardwood floors and performs on-site refinishing using equipment to reduce dust.
Minimum Job
The company requires a $500 minimum.
Warranty
A.L. Thomas offers a lifetime warranty on flooring installations and a limited warranty covering workmanship and manufacturing defects.
Company History
A.L. Thomas is a family business that has been serving Atlanta and its surrounding areas for more than 65 years. The company is owned and operated by the second-generation, brother-and-sister team of Lamar Thomas and Rita Thomas-Moon.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell
Address
7720 Smith Farm Road
Cumming, GA 30028
Hours
Mon
9:00 am - 5:00 pm
Tue
9:00 am - 5:00 pm
Wed
9:00 am - 5:00 pm
Thu
9:00 am - 5:00 pm
Fri
9:00 am - 6:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Compiled Score:

A.L. Thomas, Inc. has received 4.8 out of 5 stars based on 158 customer surveys.
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140
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12
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/15/2018

No review comments provided

Review by
09/15/2018

“They did and excellent job, their years of experience was paid off on a very difficult job, I am very satisfied!”

Review by
09/15/2018

“Very much on time through all the steps and able to alleviate my fears. I felt I had a strong partner from start to finish”

09/15/2018

No review comments provided

09/15/2018

No review comments provided

09/15/2018

“Everything was timely and work quality was great”

09/13/2018

“They were excellent.”

09/13/2018

“Lamar is always a cut above in how he does his work and customer service.”

Review by
09/13/2018

“I just found them to be very reliable, trustworthy, clean, efficient, and quick.”

Review by
09/13/2018

“I was most satisfied in all areas. They did an exceptional job.”

Review by
09/13/2018

“The install, being on time, and the quality have all exceeded my expectations. When I have had an issue, I can say that they stand behind their work.”

Review by
09/13/2018

“The whole work exceeded my expectations.”

Review by
09/13/2018

“I was most satisfied with the overall application.”

Review by
09/13/2018

“Everything they did met my expectations. The owner is a very nice guy; it was nice to deal with him.”

Review by
09/13/2018

“The guy who did the job was absolutely fantastic. Homeowner trusted him with keys, to turn lights, and to send back the keys. He was amazing and kept the schedule. Anything they communicated they would follow through on.”

09/13/2018

“I would like to recognize everyone I dealt with. They were all very awesome. The person who answers the phone in the office was very cool. She kept me up to date and answered all of my questions. The two guys who did the work were very quick and did awesomely. I would like to recognize everyone I dealt with.”

09/13/2018

No review comments provided

Review by
09/13/2018

“I liked them because they were just professional and they kept to the agreed upon time schedule. They also left the job site clean and tidy.”

09/13/2018

“I thought the workmanship and the value were good for the price. I was very happy with the finished product.”

09/13/2018

“The upfront customer service was incredible!”

Review by
09/13/2018

No review comments provided

09/11/2018

No review comments provided

Review by
09/11/2018

No review comments provided

Review by
09/10/2018

“Everyone was knowledgeable and courteous.”

Review by
09/10/2018

No review comments provided

09/10/2018

“From the first inquiry on my part to the last call on their part to assure I was satisfied, this company was prompt, professional, clean and our project was completed with excellence in every aspect.”

Review by
09/10/2018

No review comments provided

Review by
09/10/2018

“Matching old and new flooring. Cant tell where old ends and new begins.”

Review by
01/22/2018

“They did very well. I liked that they did a great job. I would rate the overall experience with an A.”

Review by
01/22/2018

“There's no question that it was positive. I liked everything that A.L. Thomas did. They get an A.”

Review by
01/22/2018

“Lamar has done several jobs for me. I liked that Lamar does what he says he's going to do, when he says he's going to do it, and they do a good job. In my business, that's an important key—do a good job, make the homeowner happy and do it when you say you'll going to do it. I would rate the overall experience with an A+.”

Review by
01/22/2018

“He does all my hardwood floors. I've got another job coming up in about a week, and he's the only guy I call. I would grade the overall experience with an A+. They are always there when you call them, and when they say they are going to be there.”

Review by
01/22/2018

“They did a great job. I liked what I learned from them, I had engineered hardwood floors, and it was just amazing to see the process. They were able to match my floors. They did an awesome job. I would them an A+.”

Review by
01/22/2018

“They did a good job. They answered any questions I had. There were one or two spots that I asked them to come back and take a look at and they did, and I appreciated that. They deserve an A.”

Review by
01/22/2018

“He did my hardwoods, and he kept going until we got it right. That's one of the things that I appreciated. He was very attentive. I would give the overall experience an A-.”

Review by
01/22/2018

“I liked A.L. Thomas’ quality of work. There were some issues. It was a particular job that was hard to do, and they did a good job with it. They get an A+.”

Review by
01/22/2018

“A mixed experience, because I want them to come back and redo my floors. I don't like the finish. It's not even, as far as I'm concerned, and there are some lumps in the floor, which they told me to give it a year. I have hardwood floors throughout my house, on the main floor. I would give them a B for the overall experience. Quality of work—the quality of the finish, because I don't like it. I have recommended them.”

Review by
01/03/2018

“They refinished our floors and did a great job, and they worked with my schedule. We had scheduled for a date, because I was trying to schedule for other workmen for the painters to come, and their schedule changed so they ended up coming sooner than they originally planned because my schedule changed, so they are very easy to work with and they did a great job. I would grade the overall experience with an A+.”

Review by
01/03/2018

“They are wonderful. There's nothing, in particular, that I liked about them. They are just honest, and they do a great job. I would rate the overall experience with an A+.”

Review by
01/03/2018

“They did a really good job. I liked their time management, customer service, and cleanup after the work is done—I really liked that about them. I would rate them an A.”

Review by
01/03/2018

“They were very good. I liked the work that they did. I would rate the overall experience with an A. They did a good job. No complaints and will highly recommend them. I'll be calling him for another job soon.”

Review by
01/03/2018

“I liked that they were very easy to contact and was able to get back to me quickly. They were just easy to work with. They came when they said they were going to come, and finish when they said they were going to finish. I would give them an A+.”

Review by
01/03/2018

“I liked the communication and workmanship. I would rate the overall experience with an A+.”

Review by
01/03/2018

“It was a wonderful experience. They were awesome.”

Review by
01/03/2018

“I would grade the overall experience with an A.”

Review by
01/03/2018

“I liked that they are a contractor, so it was done on time and on budget. They did flooring for me. I would give them an A+.”

Review by
01/03/2018

“It was 50/50. I wasn't happy with it, but I wasn't disappointed with it. It wasn't what I expected. I would give them a C.”

Review by
06/29/2016

“They're very good. I’d say they’re an A.”

Review by
06/29/2016

“They were putting in brand new hardwood flooring. They get an A.”

Review by
06/29/2016

“I’ve already recommended them. They get an A+ from me.”

Review by
06/29/2016

“They were refinishing and installing hardwoods in different rooms, and new carpet. I’d give them an A.”

Review by
06/29/2016

“They get an A grade.”

Review by
06/29/2016

“A-.”

Review by
06/29/2016

“They were matching existing hardwood floors. I’d give them an A- grade.”

Review by
06/29/2016

“Hardwoods. They get an A+ grade.”

Review by
06/29/2016

“We were very pleased with the work they did. They refinished some hardwood floors, and they’re coming back to refinish some additional floors. I’d say they’re an A +.”

Review by
06/29/2016

“They were refinishing my hardwood floors. So they sanded, re-stained, and put the poly back over it. They’re great, so I would give them an A.”

Review by
06/29/2016

“A.L. did hardwood floor refinishing. They came out to buff and restore hardwood floors they'd originally put in my house 15 years ago, but they didn't do as good a job as I wanted the first time. However, they did come back and did it well the second time. I’d give them B+.”

Review by
06/29/2016

“They get a B from me.”

Review by
06/28/2016

“I was totally satisfied with the entire experience. A.L. Thomas did a first class job with experienced, trustworthy workmen who took great pride in their work.”

Review by
06/27/2016

“They were clean, they were timely, and they were wonderful—just wonderful. We’ve used A.L. Thomas twice. We had to have our hardwood floors refinished when we moved in, and then later, we had the linoleum made into hardwood. They have been wonderful. They get an A, of course. We would use them again if we need them .”

Review by
06/27/2016

“It  went as expected—A+.”

Review by
06/27/2016

“It went smoothly. It's an A from me.”

Review by
06/27/2016

“They were punctual, completed the work on time, and there were no hidden fees. They earned an A+.”

Review by
06/27/2016

“They finished the job on time as they were supposed to. I’d probably give them an A. I’m very likely to recommend.”

Review by
06/27/2016

“I think the finished product turned out beautiful—A .”

Review by
06/27/2016

“They did what they needed to do, and were willing to come back if something was not finished correctly. They deserve an A.”

Review by
07/28/2015

“A.L. Thomas is great. I would give them an A grade.”

Review by
07/28/2015

“I would give A.L. Thomas an A grade.”

Review by
07/28/2015

“They get an A grade from me.”

Review by
07/28/2015

“A.L. Thomas refinished our hardwood floors. Any little details that we wanted them to fix, they were really responsive and quick to do it. They moved our furniture, and they were very careful—there was no damage. They were a referral from a friend. I would give them an A.”

Review by
07/28/2015

“I have a lot of confidence in A.L. Thomas because of their level of experience and the quality of the people that they brought into my home. They installed some new hardwoods in our renovation, and they refinished our old hardwoods at the same time. They’re an A-grade company.”

Review by
07/28/2015

“I thought they were flexible, thorough, and hardworking. They did a great job. Everything they did was really solid. They stained and finished the hardwood floors in our house. They were a referral from a friend. I’d grade them as an A.”

Review by
07/28/2015

“They got the job done when they said they were going to get it done. They refinished my floor. I found them in Best Pick Reports. I would give them an A.”

Review by
07/28/2015

“It was very easy to understand what they were going to do, and they had great follow-up. They refinished the hardwood floors in the house I was selling and in the house that I was moving to. I’d say they get an A grade.”

Review by
07/28/2015

“They did what they said they would do and they were on time. They completed it and there were no delays. The price was right. They just sanded and restained a hardwood floor. I would give them an A.”

Review by
07/28/2015

“They do fantastic work. They do it quick, they get in and get out, and they get here on time. The last time they came, they did some floor refinishing. I would give them an A+.”

Review by
07/28/2015

“They refinished all my hardwood floors. They sanded them down, took all the finish off, and put a new finish on. We had had the floors redone one time before, and the redo was not very good. We have not been happy, but we are thrilled with the job A.L. Thomas did. They did everything they said they would do, and if they did anything differently than they said, it was better—A+.”

Review by
07/28/2015

“I liked their professionalism, their quickness, and the timeliness of their procedure. They left my house as it was. The workmanship was excellent. The floors are gorgeous, they match almost perfectly with my older floors—they're beautiful. They replaced about 1,500 square feet of hardwood floors. I would give them an A.”

Review by
07/28/2015

“They redid our hardwood floors, and we are happy with their work. They were very prompt and courteous, and they did the work that they were supposed to do. They were very thorough and professional. They refinished our main level of hardwood floors—our living room, den, kitchen, breakfast room, and keeping room. They get an A rating.”

Review by
07/28/2015

“The person that came out and gave the quote was very professional and on time. He gave a lot of information. The final job came in exactly as quoted—there weren't any surprises. The supervisor that was monitoring the workers and giving them their instructions came out every day, sometimes twice a day, and made sure everything was clear. He followed up on any concerns or questions I might have had. Our flooring was part carpet and part builder hardwood. The previous hardwood was glued down, so they had to pull up all the glued hardwood and the rug. They put in a higher grade of hardwood that was notched and nailed into the subfloor. They also pulled the carpet off of the stairs and did hardwood planking on my stairs. I would rate them as an A.”

Review by
07/28/2015

“They get the highest marks all the way across. Every question you're going to ask me, they do great work, they do it very, very reasonably priced, they show up when they're supposed to, their help is fabulous. Very trustworthy. They redid my floors. In addition to that I was doing a kitchen renovation and he had to come in and even patch where some toe boards, where the carpenter didn't exactly get the cabinet correct, he had to come back in and do some patch work which is a difficult thing to do once the hardwoods are already laid. You cannot even tell where they did that work. I have used them for at least 20 years, this is my second home that I've had them — probably 22, 25 years, yeah. I would give them an A, absolutely.”

Review by
07/28/2015

“I like the way they did it but I had to keep an eye out a little bit I think and guide them a little bit, telling them how to make things. They did the whole floors, like two floors. It was 800 square feet. Sometimes when they worked, they were in a hurry to finish. I think overall I'm good. I would give them 90. We picked them because our neighbors mentioned they were good. I would give them a B.”

Review by
07/28/2015

“They did flooring. I think they did reasonably good work in the installation of new flooring upstairs. They did not do a really bang-up job on the stairwell. The stair treads I was not pleased with. I had to call them back twice to finish the job, and finally the man who owns the company came and looked at what I was concerned about and he sent a different team a people to fix a couple of the steps that had not been done correctly, but I really wouldn't recommend them. I know they're supposed to be top people, but I think they could have done a nicer job on the stairwell. I found them initially through a neighbor who used them to do a new floor in their house. They did fine with the new floor, but refinishing an old floor was, I think, not what they wanted to be doing. I think that they're very expensive and they did B or C level work. They won't be back in my house.”

Review by
04/22/2015

“They were fine. I have used them before, and I have no issues with them whatsoever. They put down a new floor in my home office. They took up carpeting and put down hardwood flooring. I just wanted to upgrade it. When I used them before, I had a toilet overflow, and they were the company that came out to replace the hardwoods. Because they did a good job, I asked them to come back for more work. They deserve an A.”

Review by
04/02/2015

“It was great. They sanded the hardwood floors. They were great all around, and they showed up on time every day. It was a weeklong job. The guys that did the job were polite and knowledgeable, and they did an excellent job. They kept the majority of the dust down. They a great job, and I would certainly recommend them and give them an A.”

Review by
04/02/2015

“We used them for several floors in our house for some waxing and buffing and so forth. They did a great job—they were wonderful. Then, they did a small space in a room at my son's house where they actually refinished the entire floor. He couldn't be there, so I babysat the house for him while they came in four days in a row to do it. They just did a fantastic job, and I have recommended them to the people in the neighborhood. I would give them an A.”

Review by
03/26/2015

“A.L. Thomas did work for us, and we were delighted with them. They were excellent. I'm actually in the construction business, so I'm around construction people all the time in what I do. These guys were cool. One guy was really young—he is the son of one of the owners. So, you figure if the son of one of the owners is coming to your house, he is not going to really screw up a lot. The other guy who was his boss on the job was really professional. He knew how to do stuff, and he had been around the business. This guy knew how to come in. They worked very clean and very fast. Their work was just excellent. The guy that was in charge was superb. They get an A from me.”

Review by
03/26/2015

“They were good, and they came out and did the hallway, he did do some work for me. He was very good very reasonable. What was A again? And then B was? I would grade them an A.”

Review by
03/26/2015

“I have no bad remarks. They showed up on time and did quality work. The job was refinishing of the hardwood flooring. I’d rate A.L. Thomas as an A.”

Review by
03/25/2015

“They were really good. They were strictly business—they didn't fool around or anything. They just went right to work. I had a leak. They worked on a slab, so they had to pull up the oak floor to get to where the leak was. When the leak was fixed, they had to get pieces of wood to patch the floor. The gentleman said he ordered it. It was pure oak, and they had to find pieces to fit the area that they had to tear up. A.L. Thomas is an A+. They were extremely nice and very professional in what they did.”

Review by
03/19/2015

“I've gotten a lot of wonderful companies from Best Pick Reports including A.L. Thomas, which is a hardwood floor company. They're fantastic. The owner, Lamar, was just incredible. It was great quality. We had our hardwood finished and sanded. We thought there would be a lot of dust there and it never was dusty. Then the other great thing about them was, years ago, one of their workers was preparing a wall and put a certain type of tape on the wall. It took the paint off when he took the tape off. Lamar was so good about it. He came and paid for my painter to come and paint the whole room, which is a rarity. Then also, we had a leak in our dining room that went down to my daughter's room, so part of the floor had to be replaced. We'd already had the floors stained and finished by A.L. Thomas, so they put a separate new piece of flooring in and stained it. You'd never have known it was done afterward. It looked like part of the original work, so I'd say that's memorable. They’re an A+.”

Review by
07/07/2014

“They did great. The biggest thing that impressed me was that they did everything they said they were going to do, and then when I had couple of issues, it was always, ‘We will fix it.’ No attitude, no questions asked. There was always something—little things, very particular—and the other companies were like, ‘You pay us, we fix it,’ so as a woman, I appreciated that, because they were all men. I'd give them an A because there was no problem with the service.”

Review by
07/07/2014

“The owner is a man of his word. They got the job done, and he had capable people that had obviously done this kind of job for a long time working with him. He knows what he's doing—we told him the color that we thought we liked, and he nailed it. He got the most important thing, aesthetically, and he really knew how to handle floors. He was good at handling the natural stripping of the floors, and he was very respectful to the cost. They did A-grade work.”

Review by
07/07/2014

“They're very efficient, they show up exactly at the time that he says he's going to do it, and he's out when he says he's going to be out. The work done is probably the best I've ever seen, and that's true—I'm not just blowing his horn. This guy has been doing his handiwork for us for over 25 years, so I'm extremely happy with them. They’re an A for sure.”

Review by
07/07/2014

“A.L. Thomas did a good job. I recommended them to a neighbor recently. They were an A-grade company.”

Review by
07/07/2014

“They were on time, and they advertised a reasonable price. I’d give A.L. Thomas an A.”

Review by
07/07/2014

“They did a fine job. They were very professional. I'd give a B+, there were a few things they didn't do quite right, but then they made it right so that puts them in the plus.”

Review by
07/07/2014

“Somehow, they get too much of the, what do you call it, sanding you know whatever, and after when it was all done, you know there were some weak areas, and our kitchen is old, it's old pine, a house built in the 1930s, but after that, there were really problems with the floorings, at the seams of it. And I accidentally left my freezer unplugged when I came home and everything was sticky and wet on the floor, but they did give me a $100 gift certificate to Kroger, I mean they were more than accommodating, I just think it was, I don't know if it was overkill or if the floors had just been done that many times all over the years but I can't specifically blame them you know, just now, actually there was one thing we wanted them to do we wanted them to clean off some heel marks and they got most of them, but there was one area they didn't even try to do, didn't even try to amend them you know? All and all, 80%. I would say C, because like I said, what we were really doing was try to get rid of the heel marks and like I said, it was a huge kitchen and 90% of the heel marks were gone, but the other 10% weren't even touch. I think that's what happens when you're not in town, you really shouldn't have people do stuff with you're not in town.”

Review by
06/26/2014

“They did work for me maybe about a year or so ago. They salvaged a disaster, that's what they did. I had an eat-in kitchen, with a sitting area and a fireplace, and I had someone who had done carpentry who said, ‘Oh we can do your floors too.’ We just had some walls done, so the floors were going to have to be done, and they did my neighbor's floors, so I thought, ‘OK, fine.’ They just turned it into a disaster. I got a hold of A.L. Thomas through one of the other neighbors, who recommended them. They salvaged the disaster that one of the other groups did, and they did it in such a short order. They did it really quickly, and it was a really good job. I was very happy; I would recommend them. I do think they're a little bit more expensive than the other groups mentioned, but I needed it done fast and I needed quality, and they did it—they got it done fast with good quality of work. It's a family business; I think they've been doing this for a number of years, and I've never had to do any refinishing on my floors, but I think they did a good job. The other group had used the wrong sanding machine, and they had put little dips all around my cabinets—the floor was not flat and even. They tried to do it again, saying, ‘We can fix it!’ And it just got worse. So I held my hands up and said, ‘That's it, y’all are done. Get out now.’ That's basically what happened. A.L. Thomas came in and they had the right tools, so there was none of that, and they had fast-drying stain and polyurethane, so they were able to get it done really quickly. We weren't able to get out of a kitchen for another full week with the people who caused the disaster, but A.L. Thomas got it done in two days—they had everything fixed, repaired, stained, and done, boom. I think I'd give them an A. I would definitely recommend them. They were expensive, but their service and quality were great.”

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