Tru-Link Fence / Peerless Fence & Supply
9th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Tru-Link Fence / Peerless Fence & Supply has received 4.6 out of 5 stars based on 338 customer surveys.
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9th year as a Best Pick Call

"Tru-Link Fence will continue to build on its 66 years of integrity by supplying our customers with the highest-quality constructed fences and unmatched customer service."



John Belli | President
Company Information
Services Offered
Tru-Link Fence offers fence construction and installation for both residential and commercial customers. The company specializes in wood, chain-link, vinyl, aluminum, and ornamental steel products.
Minimum Job
The company requires a $400 minimum labor job.
Warranty
Tru-Link offers a three-year warranty on workmanship for fences and a one-year workmanship warranty on gate closure and locking mechanisms in addition to honoring various warranties from vendors and manufacturers.
Company History

The local company has been serving the Chicago area for over 65 years.

Distinctions
Tru-Link is an Ameristar Fence Products contractor as well as a certified dealer for ActiveYards and Copperwood by Ozark Timber fence products.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
09/13/2017

“It ended up being positive. The first guy that came out, when he put up the gate or whatever, he didn't finish the little decorative thing that goes up above the fence and the gate was all crooked. So, I called them back and they sent somebody out and they fixed it up nicely. So, it ended up positive. I'd say it was positive with a couple of bumps. I'd give them a B. The second guy was great, the first guy put up a crooked gate.”

Review by
09/13/2017

“Everything was good. They did a real nice job. The only thing is it just took a while to get it scheduled, which was kind of a pain for whatever reason. Once we got someone there, it was really good. I'd give them a B+, only because nobody's perfect. They did a good job.”

Review by
09/13/2017

“The initial experience of them putting up the fence was positive, but then when I needed to get them back out it took them forever. Overall, it was neutral. I would give them a B overall. They showed up on time. They didn't leave anything behind.”

Review by
09/13/2017

“Everything was good. They were fine. They've done two jobs for me. They were on time. I'd give them an A. I would recommend them.”

Review by
09/13/2017

“They were very neat about their work. Overall, I would give them an A+.”

Review by
09/05/2017

“I had a positive experience with them. I would give them a B overall.”

Review by
09/05/2017

“The work was done on time, the crew was professional, knew their job. We're happy, the installation was gorgeous, and our neighbors like it. Everything was good. They like our dog. They put in aluminum that looks like a wrought iron black fence. I'd give them an A.”

Review by
09/05/2017

“They were prompt in coming out to the house when I called them to give me an estimate. It was a free estimate, and they followed through on the estimate at the end of the day. It ended up being a six-foot vinyl-like product type fence. I'd give them a B.”

Review by
09/05/2017

“This is the second fence they put up for us. We're satisfied. They put up a stockade fence with dog ears or leaf or whatever you call it. The price was fair. They came and did it when they said they would, it's holding up another year or so. I'd give them an A. They did what they said they were going to do and that was it.”

Review by
09/05/2017

“They were just really quick, and the sales people were good and they did it much faster than I thought they would be able to. It took them a day. They put in a six-foot fence on one side, four-foot fence on the other, shadow box, and a standard gate. I'd give them an A+. Everything was perfect.”

Review by
09/05/2017

“It was a positive experience because they did a good job and they did it on time. They installed a wooden fence in the backyard for me. I would grade the overall experience with an A+.”

Review by
09/05/2017

“They did what they said they were going to do. They put a fence up for me. It was a B+. Customer service was excellent. Quality of work was really good.”

Review by
09/05/2017

“They were great. I had no problem with them. They were efficient, and they did a nice job and they cleaned up, the whole nine yards. I had no problem with the fence. It was a cyclone fence black. I was at work. My wife was home so I don't know how long it took, but it was done in a day. I'd give them an A+. Everything was great, unless my fence falls down in a month, then I'll call you back. They're very good.”

Review by
09/05/2017

“It was a negative, but the management turned it into a positive. They were repairing my fence. What it was is that the repairman didn't finish the work and didn't cement the post. He didn't say he was leaving and didn't come back the next day. I called the management and they took care of it right away. I would grade them a B+. The customer service, they jumped on the issue right away.”

Review by
09/05/2017

“They messed up the fence, like three times. When the guy came out the second time to look at what they did, they left the old fence behind the new fence. He said he was going to charge me for it. They did make it right eventually. They were putting up a new fence so they should've taken down the old. There was some small section and that section, he just left it. I'd give them a C-.”

Review by
09/05/2017

“I had all my wood stacked up next to the fence that fell down and I couldn't get it moved and they moved it for me. They're just very timely. They're really good. I've used them several times and my neighbor used them for theirs too. They've done repairs for me and they've done my neighbor's whole fence, and they put in an electric fence. They deserve an A+. They were great.”

Review by
09/05/2017

“What can I say, I love them. I mean, that was OK. It seems to be OK. Now I have to get a good paint job. They put up a new one. The fellow who handled the job did a very great job, Mike I think. We had a contract with him, very good guy. They did an exceptionally good job. They'd be an A. Mike did an excellent job. If I had another fence to build, I'd have them do it.”

Review by
09/05/2017

“What made it totally positive was just everything from the quoting process. We had an issue where we had a gate and they originally quoted it in just wood. Then they came back and told us it was too big to be wood. They need to reinforce it with steel and they didn't upcharge us for any of that. They were just really upfront with cost and timing and everything. It was start to finish a really good experience. They put a fence around our back yard and then a gate over our drive way. It took them about two days. It was six or seven hours both days. They deserve an A+ for sure.”

Review by
09/19/2016

“Dealing with the salesman and company was a nightmare. Many calls to him to get a quote took almost a month. He said he did not have time to come out to me. Asked him to mail it and I would sign and mail it back. He refused. Called office they instilled he was the only one to work with. Then to get the job scheduled took almost three months. To resolve an issue with a gate took almost three months. I have another fence to put up but will never work this company again. I have already decided to work with another company. The sales guy was a friendly guy but unfortunately would not follow through with the job. NEVER will I recommend them.”

Review by
09/19/2016

“In the beginning it was not a good experience but the president gave me a call and basically got everything done that should have been done. At the end of the day, it was all good. When the job was complete there was not a problem at all. Overall, I would call the experience a B-. The quality of work was good but the only thing I would suggest next time is for them not to use screws but use nails. Other than that, it is fine as far as wood. I would personally use nails but they were using screws. I had a problem with customer service as far as contacting them and they were telling me I needed a permit and I was refusing to do that. I told them that no one told me to get a permit. There was some miscommunicating. If the experience was all the way through as it was at the end I would give them a B overall. But because of all the mishaps I had to take a day off of work and my wife had to take a day off from work on two separate occasions and they didn’t show.”

Review by
09/19/2016

“I would just say that they worked hard and got it done in a timely fashion. We are having some other work done to the house right now, to the roof, and they actually had to dig around a post, and they did a really good job cementing. We thought it was going to be a shoddy job, but the roofers even complimented them. We’re very happy. Overall, I’d give them an A. We already knew we had to do this, but the only thing was that we had to remove the dirt. They dug up all the dirt and put it behind the house. That’s fine because we knew we had to do it. the only thing I would suggest to them is that, it would be cool if they could remove the dirt themselves, because it was a decent amount of dirt. I gave it to neighbors and others. It’s just a suggestion, but it does not take away from the grade.”

Review by
09/19/2016

“They did some repair work to our fence for us. We have always had a positive experience with them. They are a great, great, great company. They are very good at follow-up. Their pricing is reasonable. We’ve had this fence for 26 years, and we just needed a couple of posts replaced. This is the second time. They are a very professional company and we appreciate them very much. I would grade my overall experience as A+. I have already recommended them to someone.”

Review by
09/19/2016

“I had a very positive experience with them. They installed a 1-yard vinyl fence on my property line. I’d give them A+ the whole way. I have no complaints.”

Review by
09/19/2016

“They did a wooden fence for me. Overall, they did a good job. They hit a sprinkler line, and they sent me a check to have it fixed, so it was good. I would grade my overall experience as A-.”

Review by
09/19/2016

“They installed about 4 to 45 feet of fence to enclose a section of the yard that was left undone. They didn’t tear up my yard, and they did a good job putting in the fence. I’d give them an A for my overall experience.”

Review by
09/19/2016

“They installed an aluminum wrought iron fence. I think the guys that installed it did a great job. They were very nice and thorough. I’d give them an A for the overall experience. I already recommended them to someone.”

Review by
09/19/2016

“They repaired my fence after wind damage. They show up when they say they will, and they are very neat. They take everything with them, and I’ve never had a problem with them. I would grade my overall experience as A-.”

Review by
09/19/2016

“They were just doing a portion of our yard. We had a shadowbox fence installed. They were prompt and got the work done on time. The two guys that did the job were very nice and friendly. Overall, I’d give them an A.”

Review by
09/19/2016

“The sales person was really not communicative, hard to get ahold of and not good at answering questions or setting a date for actually doing the job. It took weeks to get the work done. It was a very negative experience and I will seriously look for another fence company. I would grade the overall experience as C-.”

Review by
09/19/2016

“We needed a chain link fence with a lot of special engineering done. It’s not just a standard fence. The overall experience was good—A. I had to do quite a bit of cleanup after they were gone. The quality of the work was A, and everything else was A, except cleanliness.”

Review by
09/19/2016

“We had the fence put in, and everything went well. They did a plastic fence, and I don’t remember the exact name. They showed up on time, and they pretty much did the whole job in one day, and that was good. I would grade the overall experience as A.”

Review by
09/19/2016

“I would use them again. I’d give them a B for my overall experience. I think their follow up could use some work, both from the sales team and scheduling the work. I think the actual work that the crew did was great. The installation crew was outstanding.”

Review by
09/19/2016

“They installed a whole fence for me. Actually, I was going to call because there is just one panel on the gate that is crooked. It seems like over time it has gotten worse. Overall, I’d give them a B. Everything was good except for that one issue.”

Review by
09/19/2016

“They did a vinyl yard fence for me. I liked the quality and the knowledge. Overall, I’d give them A+.”

Review by
09/19/2016

“Everything was excellent, and I have no complaints. I would recommend them for a fence job.”

Review by
09/19/2016

“It was an excellent experience with no complaints. I would recommend them for a fence job.”

Review by
09/19/2016

“It was a very positive experience, and I would absolutely recommend them for a fence job.”

Review by
09/19/2016

“They did a fence around the pool for me. They just installed the fence. Overall, I’d give them an A.”

Review by
09/16/2016

“They are excellent, with no complaints across the board, and I would recommend them for a fence job.”

Review by
09/16/2016

“I have no complaints, and I would use them again.”

Review by
09/16/2016

“Everything was good. They were just replacing a couple of wooden posts. They just came and did it, and that was that. I’d give them A’s across the board.”

Review by
09/16/2016

“They are fine. They replaced rotten posts. I thought they were efficient and did a good job. Overall, I’d give them a B+. I thought it was expensive, first of all, and I had to follow up with them several times to get them out here. Once it got scheduled, it was fine, but it was a little bit of a hassle to get it set up. If price was not a factor, I would probably bump the grade up to an A or A-.”

Review by
09/16/2016

“They were putting in a privacy fence. They did a nice job, and the fence looks good. The only thing I had an issue with was that they came over and gave me the estimate. I know there is a lag time, but it was maybe a couple of months, and I heard nothing from them, nothing at all. There was nothing to the point where I sent them an email and I was just going to cancel the whole thing and get my deposit back. I thought it was a little inappropriate that they didn’t call me and tell me when they would be out or give me an update. That’s my big complaint that by the time I gave them a deposit, it was at least a couple of months before they actually came to install the fence and I had to call them myself. This was an expensive fence that was like ten grand. It would have been nice if someone had called me to tell me they were waiting to get a special shipment or whatever. I would say that they should get a B-.”

Review by
09/16/2016

“In the first place they took a long time to come out after I requested a quote. The quote request started with a call to Home Depot because I had received good service from Home Depot’s service on their water heater. So it turns out that Home Depot’s fence line is actually answered by Tru-Link and I was surprised at that. This was a full written quote and they said that they required full payment in advance. He told me he could give me another quote from another company that did not require full payment in advance and I agreed to that. He whipped out his Peerless letterhead and gave me a quote from Peerless, which was a few hundred dollars less required 5% down. I already had a quote from another company and my insurance company had suggested them and it was more than either of those two. I told him to go ahead with the Peerless quote. I then waited and waited and waited. I called a number of times to get ahold of someone in the scheduling to find out why it was taking so long to get my job scheduled. He did drop off the material and I saw that the top of the fence was not designated by the salesman. I had asked for a vertical lattice across the top but what they brought was a diagonal crisscrossed lattice. What is finally done is okay but it took two dudes to do it. I am not dissatisfied now but I was during the process. It just took too long to do anything.”

Review by
09/16/2016

“Tru-Link did a wonderful job. They installed a black aluminum fence. It looks like a wrought iron fence. The product itself is very attractive and looks great. I’ve gotten a lot of compliments. I watched the gentleman who was the lead installer as he finished, and as far as getting it nice and straight and even on top, it looks like a real high-quality job. I’m a carpenter, and I would be fussy about it not being level and the tops being even all the way across. That was almost an impossible job, because the ground fell away at one point and then came back up, and you can't even tell that. I’d give them A+ for my overall experience.”

Review by
07/23/2015

“They did a good job with the fence, but we didn't have good communication beforehand. We were supposed to have the fence done before Memorial Day and Memorial Day was approaching, we hadn't heard from them or scheduled and sort of last-minute after I had called a couple two or three days, then they told us they would get it done by Memorial Day. They came and did it, but I didn't like the way we went back and forth. Not good customer service in my opinion. They put in an alleyway privacy fence. I just called the local Tru-Link. I'd give them a C-.”

Review by
07/23/2015

“Right now, we have a little problem. The fence might be out of code for the village. So, we're working with that but, I mean, beautiful fence, they did a good job. It's just—it's too high. Everybody was, I mean, you know, great. The salesman was really good and, you know, the guys that put it in, they were good. You know, they did their job. They put in a PVC fence on one side. And, previously, they put the back fence on the back of the home. I'm not 100% sure but I think so, yeah. I would say a B, with some slight issues.”

Review by
07/23/2015

“Yes we had the gates installed right now it's fine. The process of getting it done was a tough one, but now it's fine it was really tricky our front gate the way we wanted. Well the customer service was sometimes hard to be honest with you. A gate was installed and it wasn't really what we wanted. And it took a long time to get through what exactly we wanted and to get it done. So it worked out finally being good but it did take some time and was a little surprised that it took so long. I would grade them a B.”

Review by
07/23/2015

“The two gentlemen that were there worked very hard and did a good job. I've gotten many compliments on the fence. They put up a new fence because on my old one, the wood was rotting. I put up a rail fence instead because I had repaired the wooden one twice and I didn't want to keep repairing a rotten fence. I had lattice work on the top for a little bit of privacy. It’s five and a half feet tall and kind of like a wheat color. It's very nice. It matches the brick on the house. They deserve an A.”

Review by
07/23/2015

“They had to send someone out to give us an estimate in the first place, and they got back to me very quickly. They showed up when they said they would show up; that sounds kind of simple, but it doesn't really happen when it comes to estimates and things like that. They were very communicative and very quick with their responses. They were very clear in what they could and couldn't do, what they were recommending for me to do, and why. They got the work done when they said they would. I had to have a few sections of my fence—that they had actually installed originally; it's the same company—repaired because of changes that we made to the house and some damage that we did to the fence. I also needed an extension in a different section along the fence line. For the work, I would give an A.”

Review by
07/23/2015

“The price was awfully high but otherwise the experience was wonderful. I did realize that the installers that installed the fencing were third party and weren't Trulink employees and after that I realize how overpriced my fence project was, that was the only thing that I was disappointed in, they just installed 50 yard of fencing in the back. I found them through an ad, I would grade them a B.”

Review by
07/23/2015

“They installed a new fence. They came as planned, and the job was well done—both the quality of the work and the fence itself. I would give them an A.”

Review by
07/23/2015

“They did a very good job for us, and I was very happy with them. They did a very nice job. I was very pleased with the people that came out, and I would give them an A.”

Review by
07/23/2015

“They were very knowledgeable, and it was quick. They replaced a damaged fence that we had put in previously, because our neighbor hit it. I’d grade their company an A.”

Review by
07/23/2015

“I think they were very professional, they did exactly what they were supposed to do, and they cleaned up afterward. They did an excellent job. We're very happy with the fence that they put in. I would give Tru-Link an A.”

Review by
07/23/2015

“They were outstanding. They were on time, they put in the fence perfectly, and I had just no issues whatsoever. I found Tru-Link through a friend of mine, John. He's a good friend of mine. I'd give them an A.”

Review by
07/23/2015

“That was three months ago. I liked that they were very personable, they cleaned up, and they did well. This time, they just continued my chain-link fence on one portion of my property. I would give them an A.”

Review by
07/23/2015

“They were quick, they arrived at the time they said they would, and it was done quickly and looks decent. They installed, I want to say, one side of a fence for me. I'll go with an A for them.”

Review by
07/23/2015

“They did the backyard fence. They came on time, and they put up what they said they were going to. They put up a fence along the back of our property line. I would give them an A.”

Review by
07/23/2015

“Fantastic—it was good job, it was a good price, they did a fantastic job, and I am very happy. They installed board on board fence. I liked the salesman, I liked the installers, and it was a good price and a good job. That's about it. I would grade them an A.”

Review by
07/23/2015

“The fence, everything is fine. They were gentleman, all of them, and they were fast and did a perfect job. They put in a new fence in the back and side. Actually, there are three sections. We had used them years ago, and I still had the information and the phone number. I’d grade them an A.”

Review by
07/23/2015

“I had a fence installed about 9 months ago. It was okay. I would say it was neutral. It took a long time to get me scheduled and there was a huge delay on putting me on the schedule. They installed a fence. Initially, I believe I had seen their signs before and the office wasn't too far from my house. I'd give them a C.”

Review by
07/23/2015

“We've dealt with them for years, and they've done work for us before. They are very good with their service, they are quick to get out, they’re reasonable, and they give you a good estimate—all good. It was another gate and some things that we needed—two or three things. I would grade Tru-Link an A.”

Review by
07/23/2015

“It was fine. I would rate them an A.”

Review by
07/23/2015

“It was wonderful.”

Review by
07/23/2015

“It was very good.”

Review by
07/23/2015

“They got the job done fast, and it was neat. They put up a fence. They get an A.”

Review by
07/23/2015

“I liked that they came out in a timely manner. They just installed my privacy fence. I would grade them an A.”

Review by
07/23/2015

“They gave me a very nice fence. I found the company through the estimator. I'd probably say they’re an A-.”

Review by
07/21/2015

“They were great and did a good job. They did a great job at a good price, it’s all done, and that's it—perfect.”

Review by
07/21/2015

“They did a great job.”

Review by
07/21/2015

“I had a great experience. I love the fence, I and love the service.”

Review by
07/21/2015

“They did some work for us quite a while ago; they did some repair to my fence. They did a fine job, and everything is OK. There wasn't anything, customer service-wise, that I liked or didn't like. They did a chain-link fence for me, and I would recommend them to family and friends. They’re an A.”

Review by
07/21/2015

“It was all good, and everything was fine. He was a very friendly, very competent, hardworking man. He put in a new gate and a five-foot-high fence. I think it was about five years ago when we first heard about them. I would recommend them to family and friends. I would grade them an A.”

Review by
07/21/2015

“Everything was all good. To tell you the truth I never even talked to the guys but there were no issues. The work area looked good after they finished the work. They did the 6 foot vinyl I believe. I'm not sure I think it was word of mouth, yes I would recommend them. I would grade them a B.”

Review by
07/21/2015

“That was like two years ago. It was fine. The fence fell apart within a year and they would not help me out with it. That's what was negative. The installation was fine, but their customer service was rotten. I would not recommend them. They did a vinyl fence. I'd give them a D.”

Review by
07/21/2015

“Everyone was great. They installed a gate for me. Everything was fine with it. I think he was in and out of here in about three hours. Tru-Link has been around for years; that's why I chose them. I would grade them an A. It was excellent, and everything was fine.”

Review by
07/21/2015

“They put in a chain-link fence for me. There were no issues, they did it that day, and everything went fine. I would recommend them. I would grade them an A—there were no problems.”

Review by
07/21/2015

“Yes they did a fence for us. They were just efficient they did a black wrought iron fence. They cleaned up well, I would recommend them to family and friends. I would grade them a B+.”

Review by
07/21/2015

“They did a real good job. They even came out when the ground was frozen and it was hard to dig the holes to put the posts in, so I was real happy with them. They are a good company. They put fences in for me twice.”

Review by
07/21/2015

“Tru-Link Fence did some work for me. I just liked the quickness of the installation. They left a clean work area. They did a vinyl fence. I would recommend them. They get an A.”

Review by
07/21/2015

“Yes it was a positive experience. It ended up being a little lengthy but in the end it was worked out. I would grade them a B good work.”

Review by
07/21/2015

“They end product always looks good. Unfortunately one of the fence panels fell on one of my bushes and kind of broke it apart but it survived. They did a stockade fence for me. I think they were referred to me by a friend. I would recommend them to a friend or family in general but my stockade fence was kind of a specialty fence and there was a little bit of a problem getting the materials. But in general I would recommend them. I would grade them a B.”

Review by
07/21/2015

“I don't know if the work itself was positive. The salesman was very good. We had some issues with the work itself. The follow-up on things they needed to complete wasn't great. There were one or two things that were not finished, were not done satisfactorily and it took a while to get them back to finish that. They built a fence. A wood picket fence. I'm not sure that I would recommend them to be honest; I don't think I would. I'd give them a C.”

Review by
07/21/2015

“It's a nice fence. It was in my price range, and they put it up quickly. The sales guy was good. They offered financing. They put in a wooden privacy fence. There were three gates that were supposed to go in, and the installers failed to do that; I think they had an issue with the seller because the seller did not convey that appropriately, and they came back the next day immediately to put it in. I would grade them an A-.”

Review by
07/21/2015

“They have good customer service, they are timely, they are professional, and they had a nice product and did a good job. They put up chain-link fencing around the yard. Tru-Link has been around forever; I know Tru-Link. I haven't gotten too many people asking me if I know a good fence person, but if I did, I would recommend them. I would grade them an A.”

Review by
07/21/2015

“We had a new fence put up, and it's in good shape. It was efficient, fast, and I had no issues with it. They cleaned up as best as they could, and the fence has been working fine—vinyl, that's probably it. I would recommend them to family and friends, and I would grade them an A. I have no complaints about it. Everything is going quite well.”

Review by
07/21/2015

“I liked all the people they were all pleasant, the workers were knowledgeable I didn't really have any problems. We were having the second portion of our fence done for our dog that is a police dog. And so we asked for a extra estimate which took a little bit longer and that was because it was a special circumstance. So overall we were pleased. They did a vinyl fence for me. I would recommend them to family and friends. I would grade them a B. It wasn't their fault, I'm a consumer and I work in an industry where I provide service also and so I know that. I'm realistic on what's my fault and what's theirs. The communication fell apart between the two of us and they made good on it.”

Review by
07/21/2015

“That was not a positive experience. Basically what happened is we share a fence with a neighbor and he gave us Tru-Link because we needed some gates and we were going to put some gates that weren't involved much against our neighbor's fence, so we wanted them to match. We contacted Tru-Link. They sent out a representative. We showed him what we're looking for and what we wanted. In particularly we wanted some gates that had a lattice design at the top and we showed him our neighbor across the alley. They had exactly what we wanted. He even drew it out on the quote and said we can do that. That can be done. They came out to do the work and they started putting the gates together and it was absolutely nowhere what we had agreed on. The installers came out and said, 'No, we can't do what you're asking for.' These gates installed got installed that are not even remotely close to what we asked for. They took the money off the total price for the gates, but now we have to go out and find another installer or another company that can do what we asked for. Even what they did install - the gates themselves and the fences - the latches themselves, the closing mechanisms, never lined up, never worked correctly. They still don't. The workmanship, the craftsmanship, putting in lines of nail, were all crooked and wavy. It just looked like it was done amateurish. If I wanted it done that poorly I would have done it myself. I'd give them a D. I would definitely not use them again.”

Review by
07/21/2015

“I have issues. A very negative experience. I still owe them for half the fence because they screwed up, they cut my electricity by digging into a pole and took out my electricity to the garage. I had to have that fixed and I told them I would be more than happy to pay the balance after they fixed my uneven post that I have out here. I took pictures. Nobody's contacted me, so right now, they have a huge outstanding balance and they're not even giving a crap. That's horrible service. I had somebody call me about three weeks ago and this is the stupidest call I've ever got. Somebody called, 'I understand you want a quote for fencing?' I said what? 'We were told to give you a call.' 'I already have your fence. I never asked for a quote. you guys already put the fence in. Do you have any idea - what records do you have?' The guy had no idea how he got to me, and I told him the same story. 'Have somebody call me. I'd like to get this issue resolved. I'd like to pay them their money. I'd like them to fix the remaining part of my fence and go on my way,' but they have not called me at all. Just horrible experience all the way around and I took them because of their reputation. I remember we were living in the city and we had a fence and it was fine. Never had a problem. I don't think the people they have working for them are skilled enough to do the job. I'd give them a D.”

Review by
08/13/2014

“It was OK except where the front part where the door is, it's a little high toward the ground. When I use the handle to open I have to use two hands, push in and have to lift up on it, and it's not easy to open and close it. I did not call them about it. I would use them again if they would do things right, the right way. My wife has problems opening and closing the fence. I would grade them a C-.”

Review by
08/12/2014

“I'm not happy with Trulink at all. First of all, it took them a really long time for them to get out here to put the fence up. And then we paid a lot of money for the fence; we had two different fences and we got a rot iron gate. We tried to make things as easy as we could in the house because my husband is disabled. They never told us about poly coating the black rot iron gate so it wouldn't rust. So it started rusting right away and I kept leaving messages with everyone about this and he gave me some dumb excuse. I said look, we spent almost $8,000. If someone spends $8,000 don't you think we'd spend a few more hundred to get everything the right way. Well when wintertime came along, the fence shifted on us so my husband had to go realign the fence himself. Well, this spring, after that bad winter we had, the gate rusted. I had to make seven phone calls to Trulink. I said, What are we going to do about this? Well, it's going to rust because it's not poly coated. I said, I thought this was all supposed to be under warranty. Well, we subcontract the gate off to somebody else. We'll contact them and have them contact you. I never heard back from these people after making ten phone calls. My husband went himself and we took care of it ourselves. So I would not recommend Trulink to anybody. They never return their phone calls; they never back up any of their work or anything. I'm very unhappy with them. I would never use them again.”

Review by
08/12/2014

“The work Trulink did was great. Everything is fine. I'd use them again. The technicians were good. I found out about them because my neighbor was looking for a company too.”

Review by
08/05/2014

“I thought the company was wonderful to work with. They replaced a fence. We had an existing fence that was old. The cost was reasonable. It was within what other people were charging. I'd give them an A+.”

Review by
08/05/2014

“Tru-Link Fence did an excellent job. They had to tear out an old fence and put up a new one. They were on time and very professional, clean, and tidy. They had quality products, and the technicians were excellent—very good to work with. They’re A+.”

Review by
08/05/2014

“I only require a small fence. There was a whole bunch of wood left over, about six tons of fence was left. Six tons of whatever they put in. So I saw it and I said if you have anything you don't want, you can give it to me because I am an artist, I do sculpture. So she gave me a few little pieces. But I didn't say anything. The reason I got a fence is I want to block a little bit of the way into my yard so people won't come in and come out. When the salesmen came, I had a very good experience. I wanted to know are they coming out there — getting all the wood and coming to your house. I would say positive when the salesperson seemed very knowledgeable and understood what I wanted. It turned out they had this big pile of wood with them and I felt very strange because I only needed a little. You really should take a picture or have a salesmen come back to see the work. That would be a better experience. From the front you see a very small house, but in reality, I have the largest house in the whole block. So I don't want people to go into my yard. Sometimes people walk dogs and go in the yard. I just want to say passing, C. If I were a company that gives that much wood, I would know how many pieces go out. I know he's taking them home. If each time you take a picture before and after, you can see in the picture how much wood they use. I would grade them a C. When that person come over, the salesperson seemed to be firm and exact and I like straightforward. This is my project that I'm sharing with somebody that I really don't know.”

Review by
08/05/2014

“I was not happy with the outcome. The fence looks nice, but they left all construction debris in my backyard. And they didn't ask me if I wanted it carried away or anything. They just dumped it back there. It was just dumped back there, concrete and rocks. I'm a senior citizen and that means I got to pay someone to clean it up. So I became very unhappy with them when I discovered that. The work was done pretty good. I doubt if I would use them again. I think it should be a policy they should tell the person they're installing something for, we do not carry the debris away. You have to pay, if you want it carried away. I would have paid to have it carried away. But I was not given a choice. The day after they left, I went all the way back to the fence in the backyard and I discovered all this debris. I think it was a day to complete the job. The technicians seemed to be pretty friendly, but I couldn't understand them. My daughter chose this company because she liked the way the pictures looked for the fence. She decides what I get and everything. I would grade them a B-. As I said, I called them about this, the debris when I discovered it, you have to pay to have it taken away. I said no one asked me if I wanted it taken away. If that's your policy, you should notify the customer that you're installing things for.”

Review by
08/05/2014

“Everything about Tru-Link Fence was good. The service was good and prompt, and they communicated well. They used good products, and the wood they used for the fence was good quality. They were very on time—they came when they said they would come. I would use the company again. The installers were very good, and they did a good job. I think the work took a day or two. We were thinking it would be a lot longer, but it wasn't. They had a pretty good-sized crew. I got estimates, and I was impressed with them—I used them previously, so I had their name in my mind. When I called for estimates, they were very thorough. They also had a showroom that I could go look at. I felt confident with them, although it wasn't the lowest. I felt confident with them as a company, partly because of the showroom and the work I had done work with them before. I would recommend them to a family or friend. I would grade them as an A. Everything worked out well.”

Review by
08/05/2014

“I thought Tru-Link Fence was excellent. We had a hit-and-run at our house, and I thought it was nice that they knew my problem. My house is on the end of the alley, so everything was open. It was an emergency situation, and they came out quickly. The gentlemen that came out—the boss and the worker with him—were so sincere and so nice. They were very thorough, and the new fence has more protection. I have no complaints. I'd give them an A.”

Review by
08/05/2014

“We wanted a nice wooden gate, so the young man from Tru-Link Fence took the old gate down because it was falling apart. I am pleased. He had to dig a hole, and he did everything on-site. The inspector had to check something on the permit, but they were both very efficient. I liked it. I would certainly recommend Tru-Link. I'd give them an A.”

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