First Class Fence Company
10th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

First Class Fence Company has received 4.5 out of 5 stars based on 134 customer surveys.
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10th year as a Best Pick Call
"At First Class Fence Company, customer service is of the utmost importance. We consider our relationship with our customers to be a partnership. Our experienced fence professionals use quality products from established, well-respected vendors that will enhance the value and look of your property. We stand behind our work."

Company Representative
Company Information
Services Offered
First Class Fence Company offers value-added fence services, from custom design to professional installation and repair, for residential and commercial customers. The company specializes in professionally installed gate automation, access control, and telephone entry systems as well as upscale estate gates and fencing; ornamental iron, aluminum, and steel; polyvinyl fences; and chain-link fences.
Services Not Offered
The company does not install underground pet fences.
Warranty
First Class Fence Company offers a 100 percent customer satisfaction guarantee.
Company History
The local, family-owned-and-operated company was founded in 2000.
Employee Information
Employees of First Class Fence Company drive marked vehicles.
Areas Served
Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood
Address
1456 East Course Drive
Riverwoods, IL 60015
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 4:00 pm
Sun
Closed

Compiled Score:

First Class Fence Company has received 4.5 out of 5 stars based on 134 customer surveys.
5
99
4
19
3
8
2
4
1
4
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/02/2019

No review comments provided

Review by
09/26/2019

“They met all of my expectations!”

Review by
09/07/2019

No review comments provided

Review by
08/30/2019

“They exceeded all of my expectations.”

Review by
08/30/2019

“I would like to recognize JR for his exceptional service; he had very good follow-up and communication.”

Review by
08/30/2019

“They provided the best pricing for what we wanted.”

Review by
08/30/2019

“The fence looked good, the repair was done right. The service for the minor repair was extremely slow.”

Review by
08/19/2019

“I don't remember any names, but my salesperson did a good job.”

Review by
08/19/2019

No review comments provided

Review by
08/18/2019

No review comments provided

Review by
08/15/2019

“Bob came out in a timely fashion. He made them well aware of the other projects going on at the time because of the rough winter. They were in communication. They had a few days of dry weather where they were able to get the fence done and the customer was really happy.”

Review by
08/12/2019

“First Class Fence is very professional and we are happy with their service.”

Review by
08/12/2019

“I have no one in particular to recognize but I no complaints.”

Review by
08/08/2019

“Excellent service.”

Review by
08/03/2019

No review comments provided

Review by
07/22/2019

“I have worked with John Homan on this and previous projects. Always a pleasure to work with.”

Review by
07/22/2019

“The on-site attention to detail was exceptional.”

Review by
07/16/2019

No review comments provided

Review by
07/16/2019

“Prompt response”

Review by
07/16/2019

No review comments provided

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“I would like to recognize the salesman for his exceptional service.”

Review by
07/15/2019

“The salesman.”

Review by
07/15/2019

No review comments provided

Review by
07/15/2019

“The salesman knew his stuff and was very helpful.”

Review by
07/15/2019

No review comments provided

Review by
07/11/2019

“Everyone I spoke to was very nice and professional.”

Review by
07/11/2019

“We were completely satisfied with the fence installation.”

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

No review comments provided

Review by
07/10/2019

“John Homan was terrific. He understood what we needed and worked with us to develop a plan for the right fence.”

Review by
07/10/2019

No review comments provided

Review by
10/11/2018

No review comments provided

Review by
10/02/2018

No review comments provided

Review by
10/02/2018

“I would like to recognize the guy who came. This was the first time I had them service my fence. It was exceptional! They were good, very competent, and did the job quickly. He was very good.”

Review by
10/02/2018

“I will not recommend them to anyone.”

Review by
10/02/2018

No review comments provided

Review by
09/07/2018

“Their crew smashed one of my downspouts and I reached out to the owner and they straightened the gutter but did not replace it.”

Review by
09/07/2018

“There was a gal who came to make sure everything was going ok. I was surprised that someone would stop by to just check things out.”

Review by
09/07/2018

“I would recognize the man who installed the fence for exceptional service.”

Review by
09/07/2018

“I was most satisfied they were friendly and professional.”

Review by
09/06/2018

“I would like to recognize John Holman and his secretary. I do not know her name. I would actually like to recognize everyone. The guys were really hard working too.”

Review by
09/05/2018

“I was most satisfied with the timeliness, professionalism, ease of doing business, responsiveness, quality, and just the sense of comfort when doing business with John. He has instilled trust and is just a great guy to work with.”

Review by
08/30/2018

“I was very happy with them. They are awesome.”

Review by
08/30/2018

“I am the most satisfied with the final result.”

Review by
08/30/2018

“I appreciated the honesty at the beginning of handling the quotation process.”

Review by
08/30/2018

“The whole job went well. The materials look good. They met my expectations in every area.”

Review by
08/30/2018

“They did a good job.”

Review by
08/30/2018

“They met my expectations in all areas.”

Review by
08/29/2018

“I very satisfied with First Class Fence Company.”

Review by
08/29/2018

“First Class Fence Company met and exceeded my expectations with the office manager for getting the permit and the inspector. The installers did a wonderful job with the materials they had to work with.”

Review by
08/30/2017

“Quick, efficient, and good pricing. It was just some repair work for me. I'd give them an A+ overall. I'm a repeat customer.”

Review by
08/30/2017

“They were wonderful, and we loved them. They did excellent work, no complaints, and I would recommend them.”

Review by
08/30/2017

“They were fine. It was a full fence replacement. I would grade it an A. Everything is great.”

Review by
08/30/2017

“It was a great experience. The owner came out, good customer service, helped us pick out a good design, install, and everything went smooth. I'd give them an A overall. I would recommend them and I already have.”

Review by
08/30/2017

“First Class Fence did an excellent job. The quality was right, and they did a good job. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
08/30/2017

“They were phenomenal. Not only was the pricing the best, of course that's always important, but the service and everything they did was awesome. So, I would give them an A+ overall. I go to Best Pick Reports all the time, and I call sometimes two or three of them and out of everybody in there, they were the most professional. They did a fabulous job, and they were as much as, I don't know, 6, 7, $800 less than the other guy in there. And it's not always about the money, but they just carried themselves well. I'd give them the top grade all the way across the board. I was very happy with them. I would recommend them in a heartbeat.”

Review by
08/30/2017

“It was a while ago. I liked the, I kind of watched the workmen, and it looked like to me like they were doing a good job, and the fence looks good. It was just a positive experience. They did what they said they were going to do. Actually, I would indicate as the lumber was being taken off the truck, I noticed one of the posts, in my opinion, was sub-par. They said they would return it and get a new one, and they did. So, I thought that was good of them. It was a good experience. I'd give them an A overall. They cleaned up. I would recommend them.”

Review by
08/30/2017

“I liked that they did quality work, but I would have liked a little bit of follow-up on a posting installation after they did the project. I would have liked them to get back to me with the question I had, but I didn't hear back from them. They did a full new fence for me. I would grade the overall experience with an A-. I would very likely recommend them.”

Review by
08/30/2017

“First Class Fence were excellent. They did a wonderful job. They completed the job in the time-frame that they specified. All the work was done neatly. The final product was good quality. The workers cleaned up after themselves. So, we were very happy with the job that they did. I would give them an A overall.”

Review by
08/30/2017

“I just had one problem. It's just that they had some leftover fence, and they took it with them. I would've liked to have kept it. It was my fence. That's all. Other than that, they did a nice job. I'd give them a B, I guess. I don't even remember if they were punctual. I guess they were. They were so clean they took my fence with them. Fence came out good; they must know what they're doing.”

Review by
08/30/2017

“I definitely liked the fence. I didn't like that my post sunk and I had to call them back after a year, and they reset them in concrete but charged me a couple of hundred dollars to do it. I thought that they malfunctioned as a result of not having been put in concrete. I was very happy with them the first year, they did a great, and they responded to what I needed at the time. But I wasn't happy that I had to have the post reset. I would grade the overall experience with a C. I might recommend them.”

Review by
08/30/2017

“It was a seven out of ten experience. I didn't like that they didn't pay attention to where the lines were marked for the utilities, so they ended up nicking our electric line. They installed a new fence. I would grade the overall experience with a C. I would probably recommend them.”

Review by
08/23/2017

“They definitely did it on budget, and they got it done on time and cleaned up well after themselves. I'd give them an A overall. They came the day they said but it took them a couple weeks to get it scheduled though—but it wasn't really that long.”

Review by
08/23/2017

“They just were very good at what they did and cleaned up nicely and worked quickly. I couldn't ask for more than that. I would say A overall, for sure. So far, so good—nothing's fallen down. There was some confusion about getting myself on the schedule so it took a little bit longer than I anticipated. But other than that, it was OK. They were here when they said they were going to be and went to work immediately. They installed two new gates for me which are working very well compared to what was there before. I've already recommended them to someone.”

Review by
08/23/2017

“Everything was fine. They did a good job. I liked the company that installed the fence originally, and they did the repair quickly, and I was happy with the work they did.”

Review by
08/23/2017

“I have a positive experience with them all the time. Whenever they’ve done work for me, they’ve been fantastic. They were on time. They left everything in good order when they left—A+.”

Review by
08/23/2017

“They were pretty good. I liked their price. It was really nice. I'd probably give them an A- overall. They were good. They were very helpful. They were on time. I would recommend them.”

Review by
08/23/2017

“I liked that the guys were nice and everything went smooth, no problems. I would grade the overall experience with an A. I would be extremely likely to recommend this company.”

Review by
08/23/2017

“They did it how I asked them to do it so they listened to me and did according to what I asked. I'd give them an A+ overall. They didn't leave a mess at all.”

Review by
08/23/2017

“I liked the timing. Price was very reasonable. They were able to get in and do it right away, and the quality of the work was great. I'd give them an A+ overall. They were on time. They didn't leave a mess behind.”

Review by
08/23/2017

“The guy that came out that estimated and did the work, he followed everything through, it went smooth, and they did exactly what they were going to do. I would grade the overall experience with an A. I would very likely recommend them.”

Review by
08/23/2017

“I liked the salesmen, owners—good guys. I would grade the overall experience with an A+. I would be extremely likely to recommend them.”

Review by
08/23/2017

“No complaints, and I would recommend them.”

Review by
08/23/2017

“Everything was fine. They were prompt, and they were competent. The only negative that I had was I did leave them a couple messages because one of the doors to the fence was supposed to swing out and not in, I tried to get them back several times, and they never came back to switch that out. So, I ended up having my landscaper do it. And I had to pay my landscaper for doing it. Other than that, it was fine. But I would've appreciated if they would've come back and done it. I'd give them a B overall. They were on time. Expertise was fine.”

Review by
08/23/2017

“I liked that they were able to start their work right away, and they got me a quote back right away, as well. I would grade the overall experience with a B. There really wasn't an issue, it's just waiting on city permits. They were in and out pretty fast. I would very likely recommend them.”

Review by
08/23/2017

“You know the wood they used had to have been almost scrap wood. Really not good quality for the fence. I mean, yeah, they came and put it up, but the quality of wood was no good. Mediocre for sure, C- overall. As I said, the wood was awful. Customer service was fine. They handled the insurance OK. They were on time. They did clean up after themselves. Expertise was probably mediocre.”

Review by
08/23/2017

“They put up my fence and it seemed to be fine, but there are a few pieces that have just pulled away and needed to be repaired. And I've called them several times, they still have not sent anybody to take care of it, and it's been about two months. I would grade it as a D right now, since there are problems wrong with it. I'm not getting any customer service. They didn't leave a mess behind.”

Review by
08/17/2017

“They were great. It was wonderful.”

Review by
08/17/2017

“First Class Fence Company was pretty fast to do the job, and the end result was phenomenal. They came on time. They were great, so I would give them an A+ overall.”

Review by
08/17/2017

“I liked that they were very clear, upfront in pricing and the design options, and they came on time and did a very professional job. I would grade the overall experience with an A+. I would be extremely likely to recommend First Class Fence.”

Review by
08/17/2017

“They were on time. They finished in a timely manner. Everything was cleaned off, and you know, the job was done as they said they would. No complaints. I would recommend them.”

Review by
08/17/2017

“It's been very hard for them to follow up with emails that I sent. So, I'm a little disappointed with that but the fence looks amazing, and they did it in a timely manner and all that. I'd give them a B overall.”

Review by
08/17/2017

“They were the best price, and I had a fairly good experience with them. I would grade the overall experience with a B. Customer service—slight issue—I called for gate adjustments, and I don't know if there was any follow-up on that. I would likely recommend them.”

Review by
08/17/2017

“I never called back. I didn't really check on the fence, but it's open. It's like it needs some nails to close it up. A whole panel is opened from my neighbor's to mine. I would grade the overall experience with a D. They left a mess, and they left the concrete. It was not nice. I'm very unhappy with it. The guy didn't pick up after himself. I would not recommend them at all.”

Review by
08/17/2017

No review comments provided

Review by
08/01/2016

“They  did a very good job. They did a new fence. I'll give them an A.”

Review by
08/01/2016

“They did great. They repaired a fence for me. They did what they said they were going to do and did it on time. They get an A from me.”

Review by
08/01/2016

“They  replaced a panel of fence and posts. They were easy to deal with, pleasant, and came out right away. I'll give them an excellent—A.”

Review by
08/01/2016

“They  were great. They took out an old fence and put in a new fence. They were responsive. They took care of the permit; I was out of town, so I didn't have to take care of anything. It was easy. I'd definitely give them an A+.”

Review by
08/01/2016

“They put in a fence on most of my house. They had a good price and did good work. It was a smooth experience overall. I'd give them an A overall.”

Review by
08/01/2016

“They put a new, four-foot, aluminum fence. They also replaced a gate for a wooden fence for me, and no problem from day one. Everything's fine and it came out looking beautiful. When the gate was installed, they didn't tighten up, so it's going to fall down. So I called them and I believe the wife of the company, Mary Jo, answered. Next thing I know, she sent some of the guys to fix it. So they responded very quickly. I'd give them an A-.”

Review by
08/01/2016

“They did a fence for me last year. They did a great job. They put in PVC and Cyclone fencing, two different types. He did what he said he was going to do and did it on time. They get A's for everything. I have no complaints with all the work. John did a great job.”

Review by
08/01/2016

“They did repairs to an existing fence. They replaced five posts. They showed up when they said they would. They did the work they said they would do. They were pleasant and told me what it would cost up front. They checked all the posts and only did what I needed. They didn't replace posts I didn't need to have replaced. I'd give them an A grade.”

Review by
07/27/2016

“They  were fantastic. They came, they did their job, and they cleaned up. Other than having to pay them, I didn't know they were here, which is exactly the type of work I like to have. We had a portion of our fence that the wind blew down, so they had to come put in new posts, because the new posts had broken, and reset a section of the fence. I'll give them an A rating.”

Review by
07/27/2016

“They cleaned it up, they did a good job, and they got out of there. It was quick and a good job. They put up a fence. They definitely get an A.”

Review by
07/27/2016

“Everything  worked out great. Everything was done the way we had asked and it was perfect. They were repairing fences. They get an A rating.”

Review by
07/27/2016

“They did what they said they were going to do. They didn't harass me and cleaned up after themselves when they were all done and the fence works fine. I'd give them an A+ rating. I'd recommend them.”

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