Gold Medal Service

Joe Taveroni

4 months ago

UPDATE (June): Had an issue where one of the mini splits was dripping water out of the head. I shut off the mini split and called gold metal and within an hour, Andrii Ostapchuk showed up and helped completely resolve the issue with expertise and care for my unit and the property. Thanks Andrii ORIGINAL REVIEW: Absolutely blown away by the service I received from the Gold Medal team. I have a unique A-frame house that’s tall with sloped walls, and I had three mini split systems installed. Param and Ishan were true professionals who went above and beyond to make sure every detail was right and that I was happy with the final result. I have never experienced this quality of service before and I’ve done a lot of major work on houses and office building renovations over the years. From the start, I made it clear to them that I’m very particular about aesthetics, especially when it comes to the placement of wires, piping/drainage lines. They really took that seriously. They tucked the lines perfectly under the gutters and along the interior beams, keeping everything as flush and hidden as humanly possible. They also checked in with me before finalizing anything to make sure it all looked clean and intentional. On top of their technical skill and attention to detail, they were very respectful of my home, kept a clean workspace, and just are great people to be around in general. I felt comfortable the entire time and trusted them completely. Communication was excellent and they were always on time. The electricians were also phenomenal. Shoutout to Lance as well, who got everything started with a detailed walkthrough of the house. He clearly explained all of my options based on the unique layout and shape of my house and made sure I fully understood the financing side as well. The whole experience was smooth from start to finish. I thank Param, Ishan, Lance, & the whole Gold Metal team for their fantastic customer service! I will definitely be using them again for all sorts of things.

Tj Ritchie

3 months ago

I had a terrible experience with Gold Medal Service. In my opinion, what happened to me felt exactly like the type of thing I saw reported on Inside Edition — a company coming out, making the situation sound much worse than it really was, and trying to push unnecessary work. They came to look at my unit and made it seem like there was a serious problem that needed expensive repairs or replacement. After looking into it further, there was nothing actually wrong with the unit that justified what they were trying to sell me. It felt like they were trying to scare me into spending money I did not need to spend. That is completely unacceptable. People call HVAC/plumbing/electrical companies because they need honest help, not because they want to be upsold or pressured into unnecessary work. A homeowner should be able to trust that the technician is giving a real diagnosis, not using fear tactics to make a sale. I would strongly recommend getting a second opinion before agreeing to anything with this company. Based on my experience, I do not trust them and would not use them again. Be careful and do your homework before letting them talk you into a major repair or replacement.

Alonzo Perry

6 months ago

I had a fantastic experience with Gold Medal Service and cannot recommend them highly enough. The installation team, Cleve and Jayden, were prompt and professional from the moment they arrived. They did a phenomenal job with the AC installation, and I was impressed at how they took the time to step me through all the changes they made to the system. I am extremely happy with the results and I’m looking forward to a cool spring and summer. I would definitely do business with Gold Medal Service again.

Jacob Fakory

8 months ago

This company will try to rip you off any chance they get. Scheduled non-emergent repair/service of my humidifier on their website. The tech was on time, professional, and cordial. I informed him the humidifier was not operating correctly and the water inlet valve may be stuck in the shut position. After 30 minutes he informed me the humidifier was running but the inlet valve was now leaking water onto my water heater and would need to be replaced. He proceeded to call the office to see if a plumber could come out and to get an estimate for the work. After 20 minutes they said one of their plumbers could come do the job for $600. I immediately said no thank you and informed them i would get an estimate somewhere else. They then said they could discount the work by $100. Making it $500 to replace a $30 valve. I informed the tech i would go with another company and thanked him. The tech then began writing up the invoice and informed me that he was told by the office to add on an $89 emergent work fee on top of the $89 dispatch fee. I told the tech i never requested emergent service because there was no emergency. The emergency was cause by them and all though they did nothing to fix what they broke, i was told there was nothing they could do about that fee. They eventually dropped the emergency fee. I was able to get another company to fix the valve they broke for 1/3 of what they quoted me. Do yourself a favor and avoid this company.

John Ferreira

8 months ago

Andrew and Brandon did an outstanding job installing our entire HVAC system. From start to finish, they were professional, courteous, and incredibly knowledgeable. They took the time to explain everything clearly and made sure the installation was done right. What really stood out was how clean and organized they were throughout the entire process. They treated our home with respect, kept their workspace tidy, and left everything as it was once the job was completed. Their efficiency was impressive as well. The project was completed on schedule without cutting any corners. You can tell they take pride in their work and genuinely care about delivering quality results. Truly a 5-star experience. I also want to thank Shane Sweeney for his expertise and guidance when starting this project. Overall very satisfied with Gold Medal start to finish.