“The service was great, but the prices are very high.”
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“The team is always friendly and courteous; however, their prices are somewhat expensive. They are respectful and provide good quality work; the pricing is just a little on the high side for little things.”
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“I was pretty upset when I paid for a service I asked for as general maintenance... they came out there and did the service with no problem. They forgot to light my pilot light before they left. I had no hot water until the next day, and I was upset about that.”
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“The rates seemed high. But everything is expensive nowadays.”
“Plumber was able to fix an emergency situation with a running faucet.”
“It was a rip-off, and I got dramatically overcharged.”
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“Work was completed but damage occurred to my home due to faulty device”
“My problem was never resolved. Not only that more problems were created. My problem was with my bedroom and 2 bathrooms ( no lights on upper level). He had no idea how to fix the problem so he took apart outlets on first floor. He then caused a problem with my first floor living room, hallway , outside and bathroom light . The more senior electrician came the next day , fixed nothing. But shorted out power to my laudry room light. He told me that he would return to fix the problem the next day at a cost of 845.00/ per hour. In addition to the 1675.00 that I paid for basically nothing. I cancelled his dispatch the next morning but he came out anyway and claimed he was never informed of the cancelation. I hired another electrician that fixed my original problem plus problems created by your company in 2 1/2 hours. I have a detail receipt of what he found and repaired!”
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“The quality of their work.”
“The job took roughly 15 minutes and I was charged 185 minus the 99 service call, I feel that was a bit excessive for lightning a polit light”
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“I hired you to fix my clogged toliet. Without my permission or explanation beforehand, the service provider proceeded to start checking out other areas of my house including under my sink and taking photos of my plumbing saying it was "all part of the service" - service I didnt ask for - he didn't explain and I felt that my privacy was being invaded and I told him to leave my house immediately.”
“They extra charged me,”
“The plumber was professional and he did the job well, but the price was high.”
“Professional customer service”
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“There was a disconnect between my request and the ability of My Plumbers team to respond even though we had been working very closely with their various staff members for two weeks to get our project completed.”
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“They were so kind because the time that they came in, they told us about the plans and what they offer. They also gave us specific prices and the pros and cons so we agreed with the plan and before that they went around the area to search and see how the electricity works in here. That was very helpful and gave me more information and understanding about the electricity in here. The next day they came hours before we expected them to come, and they were just sitting in the parking lot waiting. When it was time, the two men came to start the service, and we allowed them in, and they did the job. Once they finished, they came to report everything and walked around with me to see the job they did. I also like their payment options, and we did pay with a check which was requested before the work and the rest of the amount is scheduled for a payment through credit card, so it was wonderful.”
“Competitive pricing, fast and professional installation, experienced technicians.”
“The technician was very good and punctual. They were very pricey, though.”
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“They were very good.”
“They responded quickly to my call and request.”
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“I had an HVAC tune-up on January 19th, and I couldn’t be happier with the service Cory and Jesse provided. They were professional, knowledgeable, and thorough from start to finish. What really stood out was how they took the time to explain important details about my system — including issues related to the original installation by another company. Thanks to the clear, factual information they shared, I was able to follow up with that company fully informed and confident about next steps. Cory and Jesse went above and beyond, and I truly appreciate their honesty and attention to detail. I highly recommend them for any future HVAC service — outstanding work all around!”
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“The work was performed earlier caused damage and when I had a backup they came out and identified work that was not a problem and called that a problem and later found that the pipes had been busted. There diagnoses was abronias and caused issues and problems.”
“Took a return trip to confirm a malfunction.”
“They were extremely punctual and professional. They fixed our issues right away with minimal disruption to our daily lives.”
“The work has only been completed for a couple of days, but so far everything is good!”
“Response time and scheduling was great, work was done quickly and efficiently. I didn't appreciate the attempts to upsell me after I specifically said we would be selling the home soon.”
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“The service rep. Ian did a good job on most of the required work; however, one of the most important repairs was clearing the kitchen sink drain. Not able to resolve this "important repair," he suggested I purchase his recommended drain cleaner, "Bio Clean," which, if I remember correctly, was about $150. Instructions said use at evening for 5 days! I used it for 7 days with absolutely no improvement. (Before buying this Bio Clean, I explained that "all" other drains in the house were draining correctly, so if it was only my kitchen sink, then why not clear the kitchen drain with a snake?? I was told they didn't carry snakes??? (I thought all plumbers used snakes??" With that said, I still have the same original main problem I called for, and yes Ian did repair and install other needed appliances and hardware, but at an outrageous cost of either $1428, or $1583', not mentioning the Bio Clean that did absolutely nothing!.”
“I am member of the $25 per month My Plumber club, and was called that a employee Mr. Ali Nasrahti was on his way to my house to check my furnace. When he arrived he ask me any problems ? I answer, yes my humidifier doesn't work. He had one in has truck. I asked the what the cost. He showed me around $3000. O.K. I signed his computer device. He removed the old device, then started to install the a similar new one - that took hours including a long time to used my bathroom - I thought maybe to read the directions. When installed he started to add things like an Air Treatment System, and then used a spray can for about five minutes to clean where the most of wirers are located in furnace. When finish I asked for the instuctions for the humdifier - he gave me the "How to Install" , nothing how to set controls ! He never did check the furnace. At the end when leaving he gave a extra filter for the humidifier. When I ask to total cost - He said about $ 5.000. I was very surprised - for what he did,I would not had it done if I known. The total bill was $ 5,793.00 - almost twice the estimated cost. I have used My Plumber several times in the past, but now will hope to be very carefull in the future. Disappointed Ernest J Rose”
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“Everyone that came to my house were very knowledgeable and were able to explain exactly the services they were perform for he”
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“The service is great, but the cost has doubled in the last year.”
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