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“I called, they came out, and gave me an estimate. Insurance got involved. Everyone that came out and everyone in the office was great. My hands were tied and I had to get the job done. It was an insurance job. The company was polite, I felt taken care of, and on time. I had to get two estimates, and I took the first one with My Plumber Plus.”
“They do a thorough job and are very efficient with time.”
“I thought they did a very professional job. They were very courteous. We had two issues and they took care of both of them very quickly. They did a great job.”
“Available for emergency work….pleasant and reliable!”
“I had two appointments. One was for the dryer and the other was for the HVAC system. Both issues happened on a Friday after attempting to be fixed by My Plumber Plus, so they couldn't come until Monday. I couldn't dry my clothes, there was water all over the basement, and I had to mop it up. They did not tell me to "watch out for" or "check and see" and they just left. They were very nice, and not rude at all.”
“No show”
“All the technicians that came were great and did their job accordingly.”
“They were very nice, respectful, informative, and very helpful!”
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“Great men”
“The technician was courteous and did a great job.”
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“To my knowledge, the job is not finished. City Inspection? Vents?”
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“quick response and thorough repair”
“Professional and efficient”
“Friendly service.”
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“He was very kind and knowledgeable however he was so far off from the issue he was called for”
“He never showed up”
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“MPP does a good job. so do other companies. But MPP is there, accessible, reliable, and handy.”
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“The cost of the job.”
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“I signed up for the $49 Water Heater Diagnostic Repair. The technician arrived, took a quick look, and told me it would be $333 for him to do a leak check and see if he could figure out what the issue was. I mentioned that the water heater had not been flushed in many years, and asked if perhaps that was causing the issue. He said no, but scrolled through his iPad and came up with a screen showing for $750 he could flush the tank and do more diagnosis. I asked what he would look for in a leak check, and he said not really checking for a leak but would try to figure out the issue. I asked if he had tried to relight the Pilot and he said yes. I opted for the $333 leak check. After about 20 minutes the tech comes out and says he got everything working. I asked what the problem was, and he said there was some debris (which he already thrown away) that had to be cleaned out. I have no idea what happened to the $49 offer and feel like I was ripped off. A refund of $284 would help me feel better about this experience”
“jermany was great very frin”
“They did great work.”
“My Plumber Plus provides services that are very professional, their technicians are on time, nice, and very knowledgable.”
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“Elliott Ehle was very professional and personable at the same time. He arrived on schedule, performed his tasks and left my home in the condition he found it. I could ask for no more!”
“They overcharged a lot for a simple job. I asked them to refund me, and they refused. The guy was very rude. I told them I would give them a low rating, and they said they didn't care, to go ahead. It was a very bad experience, and I would not use their company again.”
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“They moved quickly to replace two systems simultaneously. Six technicians worked all day and got both systems going before nightfall. Courteous and careful, they got it done.”
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“The work they did was exceptional. They were professional. They did their job exquisitely. We are satisfied.”
“First of all our last name is Alston not Dylan. I also feel VERY unhappy about how much we were charged. I trusted My Plumber and we were very overcharged ..$5000 for a water heater. I learn from Home Depot that they would have done the entire job for around $1800. and then there was the $5000 filter that we purchased. so a $2000 home fix became almost $11,000. I doubt I will use them again.”
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“Service is great start to finish very professional service”
“Always on time stated, pleasant, professional,and do a great job of explaining each step.”
“Very expensive”
“Be honest and fair with your pricing.”
“Very reliable and easy to work with”
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