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FEATURED REVIEWS
“I have been a member of My Plumber Priority Club for years and have always received excellent service from all its technicians. I am completely satisfied.”
“They are always professional, on time, and flexible when I need. My Plumber Plus is probably the best service here in the Northern VA area.”
“Great experience. Skillful and experienced technicians and all incredibly polite and considerate. They explained everything I needed to know and understand in order to fix the issues.”
“Fixed broken ;light switch connected to ceiling fan. Did great work in short time.”
“The gentleman in charge of the team that performed the work, was very professional and nice.”
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“I fired My Plumber because I'm tired of your upselling and overcharging. Please stop ripping off your customers.”
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“My Plumber personnel are always capable, friendly and helpful.”
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“Would NOT recommend. It's been 6 weeks since install and system is still not working correctly after a dozen visits, noone is able to fix it. I've left multiple messages with management with no call back. Poor customer service and bad equipment. Do not do business with My Plumber.”
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“They did a good job and got it all done in one day.”
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“I have been a member of My Plumber Priority Club for years and have always received excellent service from all its technicians. I am completely satisfied.”
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“I would recommend Darin to anyone”
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“I will not recommend it to a friend”
“Probably okay on plumbing but not ok on electrical. Would not recommend due to faulty system installed and according to tech was one of several units that were subpar.”
“MPP seems to be a sales operation. Discovery of a slight defect prompts a proposal for complete replacement or an expensive repair. On their initial service call (before I signed a one year contract) the tech, after a cursory inspection, suggested a replacement of the 13 year old furnace. Just recently again MPP found that I would soon need a new heat exchanger because of signs of "stress points" on the exchanger. (Job ID 254847971). The tech shut down our heating system saying it was too dangerous to leave running. His verbal comments left the clear impression that the heat exchanger had failed or was a carbon monoxide danger. Our carbon monoxide detectors in the next room and elsewhere in the home had not sounded. In the written proposal, tech proposed for $2,764 changing out all components of the heating system supporting the heat exchanger. When the heat exchanger fails, he proposed installing a new heat exchanger for $2,540. OR I could just buy a new furnace. He offered to set up a meeting with the sales team. Suspicious of the recommendation, I paid to have two other companies come out and look at the heat exchanger. Neither thought the heat exchanger showed clear signs of deterioration, said if there were any leaks, they were not obvious from a "look into the burners" inspection. They independently said they only way to really determine whether it was cracked and leaking was to pull out the unit and inspect which would cost $300-400. My heat was turned back on. In the end , I didn't want to take any chances, the furnace was 13 years old and one highly reputable company said they would install a brand name 90,000 BTU single stage unit for $3,400. So I decided to go with that. I didn't ask MPP for a quote because I don't trust the company to give me an accurate diagnosis or competitive pricing. A basic credibility gap. I want to get out of my one year MPP contract which runs until May 2023. I can't believe I am paying $25 a month to enable MPP to give me a sales pitch.”
“They are always professional, on time, and flexible when I need. My Plumber Plus is probably the best service here in the Northern VA area.”
“The staff we interacted with has been very convenient and helpful. They have been responsive to what we say. I really like them and have used them for a few years.”
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“Good quality work.”
“I was told that as a Priority Member, I would have to pay a diagnostic fee for electric work. As well, y'all could not schedule me for 48 hours, so I switched companies. They were able to come within 24 hours.”
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“Great experience. Skillful and experienced technicians and all incredibly polite and considerate. They explained everything I needed to know and understand in order to fix the issues.”
“They fixed all of the problems, but created more. They flooded my house and cut into an air intake without adequate remediation.”
“I like their response time. If I call before 11ish, I get same-day service, and that's what I really like about them. Not all service companies offer that.”
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“Fixed broken ;light switch connected to ceiling fan. Did great work in short time.”
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“Very timely, very professional and knowledgeable..”
“john has always been transparent in explaining what repairs he is going to do and welcomes any questions concerning what is needed, when it is needed and whether or not it can wait. My Plumber Plus has always listed options for comparison to other plumbers and has always been spot on as to what to expect with services they render as well as warranties for covered repairs to products they sell(and service).”
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“We called twice to My Plumber Plus and both times received good services from them. The first time we needed to replace the heater. The work was done perfectly. Then, recently, we needed to replace our office faucet. We were satisfied with the quality of parts and service. Good customer service as well!”
“The gentleman in charge of the team that performed the work, was very professional and nice.”
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“Major water heater and electricity revamp, I was happy with the service I received however it was definitely not on schedule and materials were left behind. However I will still recommend this company.”
“ABSOLUTELY NOT!!!!!!!!!!!!!! The electrician could not fix the problem after over two hours. He stated he did not have any real knowledge on how 3 and 4 way wall switches worked.. I was charged $264 and got nothing for the service he providedI called a true electrician and the problem was fixed and resolved in less than an hour (50 minutes)!!!!!!!!’”
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“We would recommend My Plumber. They came when promised and did excellent work.”
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“Excellent service professional and on time”
“Great”
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“The technician was dishonest and told me my furnace was not up to code, and it would need to be replaced before I put my home up for sale. I asked a home inspector, and they said that was untrue, and a tactic to make more money.”
“Too expensive”
“Had plumbing and electric moved during major kitchen remodel. Field workers (electrician and plumber) were terrific as usual (not my first time using MyPlumber). Customer Service Reps who answer phone (apparently no matter which number you call, including numbers on statements, from AR, etc) are polite and professional. The internal system for contacting someone who actually has answers is beyond frustrating.”
“After having such a great experience with the plumber I hired, I decided to use My Plumber for some electrical work. Both technicians were outstanding. I honestly feel like you didn’t charge me enough for their work. I have no intentions of going with anyone else but My Plumber again.”
“The electrician was great - he was able to run a new, code-compliant wire from the breaker box in the finished basement to the kitchen one level up without cutting any drywall - not sure how, but we were grateful for that! Above and beyond!”
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“This is hard to say. My experiences with everyone in the field receives 4 stars for their level of respect and professionalism. A broken pipe was supposed to have been repaired April 2021. November 2021, we experience the same issue. Once Technicians came, preformed the initial resolution, the area of concern was found and marked. It was the EXACT SAME PLACE that was marked in April, however, the crew for some reason replaced a different section. After several conversations, a refund was to be given for services paid for the 2nd incident and the repairs would be done at no cost. Communication afterwards fell to the way side. Multiple phone calls and emails went unanswered. Five weeks later, one of the amazing ladies in the office, was able to let me know that the refund was recently processed.”
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“Our heating system went out on Thursday, by Monday we had a new system up and running, thanks to Mr. Plumber.”
“I have always found them to be very thorough and timely. They do good work.”
“I found the work satisfactory but expensive and in one case I was left with a problem.”
“The young man was polite and he did an excellent job.”
“My experience with My Plumber Plus has always been great, including great personnel, excellent work and super communication.”
“Always responsive, efficient, professional, and what I particularly appreciate is the creativity and willingness to help. Never experienced anything but the highest quality work, great administrative staff, and great, fast service. Thank you!”
“The Customer Service Representatives are very professional, knowledgeable and extremely friendly. The technicians are very skilled. No how to troubleshoot issues and fix them. On time and very respectful. Always a friendly greeting and put on protective shoe coverings. Kudos to the entire teams at My Plumber plus.”
“Always there when needed. Always professional and prompt.”
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