No review comments provided

No review comments provided

“They met or exceeded in all areas. However, they were late a couple of times. They called one day and said they were running late because of a flat tire and then when they arrived they said it was because they had to pick up supplies at Melrose. If I was a first-time customer I would have reconsidered because of false information.”

“I was pleased that the electrical work was done quickly.”

“They were efficient and completed what was agreed on.”

“I would recognize the lead electrician who did work for me the first time. I thought he was very good.”

No review comments provided

No review comments provided

“Your technicians are clean, nicely dressed, wear booties, in the house.”

No review comments provided

No review comments provided

No review comments provided

“communication telling client when serviceman expected.”

No review comments provided

No review comments provided

No review comments provided

“Professionalism and the fact that everything was fully explained to me.”

“I like that they come on time. They are very clean when they do work, and when they inspect, they are very thorough. They have done electrical, heating and air conditioning, and a recent evaluation of the plumbing. I would grade the overall experience with an A+.”

“They did excellent work, no complaints and I would recommend them. They did electrical work for me.”

“Everything was good. The technician was really nice and professional. And we haven't had any issues because he came out to do some electrical work—so everything was satisfactory.. I wasn't there for the whole thing, my husband was. I would give them an A overall. We haven't had any issues or anything. The customer service was great. I would definitely recommend them.”

“They did work for us, and they were nice and straightforward. They described what they were doing before they did it and explained why they were doing it, so that's very helpful. We've had some plumbing and electrical work done from them before. I would grade the overall experience with an A.”

“They were doing a 6-month check-up on the air conditioning. I had several people come out. I had the electrician come out and the plumber. The electrician I'd give an A+; the plumbing, a B. I don't know if they did anything except for those checks. Their customer service was really good.”

“They're a good company overall. They do good quality work. They back up their work. They show up on time. Their plumbing is kind of expensive. We use them for electrical work and also heating and air conditioning, but plumbing is expensive all the time. I've got nothing negative to say about them. I'm still using them. They've done plumbing work but we use a different company for our septic. I'd give them an A overall. I’m extremely likely to recommend them.”

“They were good. They did good work. I'm not sure how the price thing was. I didn't really do any comparison shopping, but I haven't had any problems with the work they did. They showed up on time and the guy who came and did the work seemed like a nice, normal person. I had them do a pretty big electrical job for me, like a day and a half long project, a pretty big project. Then they did some plumbing for me also. I would give them an A overall. They didn't leave anything behind. It was all good. My only complaint is they call me a lot to try to sell me follow up services, which really annoys me. They also give my name and number to third party companies. I get a call probably every two weeks from a plumber, which is kind of annoying.”

“They're doing a good job so far. They checked out my furnace and everything. I would grade the overall experience with an A. I have recommended them to people. Right now, it's good, nothing bad.”

“They were quick. They got out there, did their job and did a pretty good job. It was fair. They put in a new sump pump and then checked my backup, put a new battery in and put a new pipe in for the sump pump itself. I'd give them an A+.”

“I thought everything went well. They have been pretty timely in getting stuff done for me. I've used them a couple of times. They did some plumbing and some electrical work for me. I would grade the overall experience with a B+. One time they were not on time.”

“They did a nice job and they cleaned up well afterward and they were done. They replaced a service box outside for me. Overall, I would give them a B+. It looked real good. Their customer service was good. They knew what they were doing. Well, one guy did and the other one was in training.”

“I wouldn't call it positive. I don't know if I'd call it negative. I stopped my service with them for a couple of reasons. Every time they came out, I felt like I was getting talked into trying to spend money on a faucet or a garbage disposal and they weren't cheap, like hundreds and hundreds of dollars. When I got a vent put into my ceiling, something happened with one of my plugs. It's now not working after they did that. I felt like it was too expensive and although they did offer a ten percent discount, I thought the ten percent discount got me down to standard and customary. It was still probably more than standard and customary. I would give them a C.”

“They were prompt, on time. I think they do a thorough job. We used them for a number of different things at the house, so I think the quality of work they do is really good. They are diligent about telling us when something is going to be done and when it's completed. I really like working with them. They have fixed a leak for us. They have also done work in the kitchen. We also had another sump pump-related issued and they fixed that. We use them for pretty much everything around the house. I would grade the overall experience with an A+.”

“He was great. They gave me the timeline, they showed up before time, and he got the work done. The only thing, I guess, that caught me off guard was when they were doing the repairs, If they can give the estimate before they start working on it, that would be great. But it wasn't his fault. He looked into it. Overall, the experience was perfect. I would have like if we could have gotten the estimate before they started working on something. They replaced the igniter. I would grade the overall experience with an A.”

“Very prompt service, nice technicians, and explained things to me. I like the company. They put in a new furnace and A/C. And then I had a couple of electricians out to change the ceiling light in the kitchen—an old, old one. And they did some plumbing also for me. I would grade the overall experience with an A+.”

“They're very professional. We've had them come in for our generator to have it checked and our air conditioner, and plumbing work. I would give them an A overall. They knew what they were doing.”

“They did some plumbing and electrical work. I'd give them an A.”

“I didn't have fuse afterward. I was supposed to have a surge protector lights put into the system. There was a surge and one of my very expensive air filters, the whole thing just broke completely, like it got burned. The whole component burned during that surge, so I was a little disappointed that I spent $2,500 to have all that installed and then I had to deal with something like that, because I kind of thought that's why I was installing the surge protector. Even though it was a bad experience, I will say that the electrician that installed it, I really liked him. I thought he was very thorough in his explanation. But, overall, I'm disappointed that that happened. I would grade the overall experience with a C-. This last incident, the person was not on time, and he showed up and he was very, very rude to me. And he said he didn't know why the company sent him and why I signed up for this program.”

“They've done some air conditioning maintenance, some plumbing and some electrical work. It was fine. They've done good work. I don't have any issues with the quality of work, but I think they are overpriced. For example: I got a quote from them to put a natural gas line in my backyard, and they quoted me $1,500, and I got it done for less than $200 by another reputable plumber. So I think that's kind of gauging and it kind of bothered me, so I haven't contacted them since and probably won't use them again. That's a little bit of a price difference, somewhere between 200 and 1,500. I would grade the overall experience with a C+. The only issue I really had was that I felt like the pricing was over the top. That’s a big difference. That bothers me, especially for a loyal customer that's used them for years.”

“They've been good to us. We've done a lot of work with them. We're all right. You name it, ABC has done it for us. I'd give them a really good grade, A+. We've been happy with everything. We've had a lot of things done with them lately. They're on time because they give me a range when they'll be here and they're normally here at the right time or they'll give me a call. I have no problem with their cleanliness. Their customer service is really good. They seem like they know what they're doing.”

“They responded immediately and they do fantastic work. They've done everything. This last one, they were doing electricity. We've had them replace a water heater, sump pump. You name it, they've been here. I'd give them an A+. Their customer service was excellent. I have recommended them.”

“They were really very professional; knew what they were doing, courteous, and offered me solutions that were much better for me, the house, and the environment. They were very good. They did quite a few things: plumbing, they did air conditioning, and put in a circuit breaker in my air conditioner unit outside so that it wouldn't power the whole house down. A number of things. I would grade the overall experience with an A+.”

“They’re always on time. They give us alternatives to do what needs to be fixed. And if we need an appointment with them, they're prompt in getting to us. The last thing we had done was a general check up on our electrical and plumbing, and we had a furnace installed maybe six months ago. I'd give them an A+ overall. They have never left a mess behind. I recommend them all the time. I recommend them to all my friends.”

“Very positive with Bryan. I've only dealt with Bryan. He explained everything, was very knowledgeable, followed up, and was a real professional. Initially, I needed a whole house generator replaced and they also serviced my air conditioning. I would grade the overall experience with an A+. If he was running a few minutes late, he would call to let us know what was up with him.”

No review comments provided

“But they charge too much. They did a great service on my electrical sump pump. They did a great job. I would grade the overall experience with an A-.”

“They were really kind and they gave a lot of good information. They processed through what they were going to do, added some wiring in our basement, and gave us a new electrical box. I would grade the overall experience with an A+.”

“They did a great job. They are very professional and they explained what they are doing. They just do a good job. They are neat, not messy, and they’re on time. I just really like them. I like them as people. All of them that I've ever had were just really good people. They put in a whole new air conditioner system, lights and a thermostat. We've also had different people for each one - they've all been great. I would grade the overall experience with a B. Because I do think they are more expensive as far as cost goes. I wish they weren't quite as expensive. I already have recommended them to two other people.”

“They're fine. They were just doing some electrical work. I'd give them an A overall.”

“The guy explained everything in detail, so that was nice. They were changing the wiring—the lights were going off, flickering. It would be an A. They were clean and everything.”

“They were good. I had them do some electric work, and the guy who came out did a good job. I'd give them an A.”

“Very professional. The technicians are professional. Everything gets cleaned up at the end of the workday, at the end of the project. Just solid work. I have a maintenance contract with them where they service my apartment building, HVAC, electric, and plumbing. Then, they replaced central air conditioning units for each of the apartments. They were old and they completely replaced them for me. A+. I had an issue after they didn't clean up one day, so I called the project manager and the next day they had a crew out there, cleaned everything up, it looked like new. Always on time, early usually.”

“I've had some positive and some negative. Their tech advisers are nice and their follow-up is good. It just took me three weeks to get my air conditioner resolved. Besides that, they were fine. They've done electrical, HVAC, and plumbing for me. I would grade the overall experience with a B.”

“Good as long as you get the right guy, like Jim or Tom.”

No review comments provided

No review comments provided

No review comments provided

“They are always nice and courteous, very fast service, seem to know enough, however they are painfully expensive compared to others.”

No review comments provided

No review comments provided

“Technician was very helpful and did a great job. ”

No review comments provided

No review comments provided

“Exorbitant Charges. Un-affordable. Not honest to the estimates. Try to change the system/parts, while there is a repairable defect.”

No review comments provided

No review comments provided

No review comments provided

No review comments provided

“Excellent work but very expensive.”

“Always good service and very polite people deal with .”

“Kyle was great. Completed the job efficiently and well.”

“Each visit we were met with very professional and knowledgeable technicians.”

“Have been using ABC for years for our plumbing, A/C / heat systems and electrical. Knowledgeable specialists who take the time to show and explain what they are doing.  ”

“Quality work but quite expensive. For example, I was charged $445. to install a simple non-programmable thermostat that I could have bought at Home Depot for around $4..”

“I am a long time customer of ABC Plumbing, Heating and Electric. During the time of repair, the tech show us what is wrong and what to be done. He explained everything on their estimate form. He always corrected the problem the same day.  ”

“The initial customer service was excellent. Great communication. The A/C technician recommended three levels of service. He did not immediately accept the option that I selected. Why offer and explain options and then attempt to persuade the customer toward the most expensive option? My major disappointment is related to the inexplicable gap between service rendered and billing. As a landlord, I requested and was promised a mailed copy of the bill and maintenance contract. To date, I have received neither.”

“They've checked the electrical system, they've checked the furnace, they did maintenance on my generator thing. The customer service has been okay. I've had to call them back before but it was okay. They're usually quick. I would say they're a good company to do business with.”

“They fixed some lights and fans, and I also had some plumbers out there. Everything was good. ABC gets an A.”

“They did some electrical work. Their work was good. I thought it was a bit expensive, but the quality of work was good. I found them in a recommended contractors book for the west suburbs. I would rate them 'very good'. I give them B+.”

“It was OK. They were friendly. ABC came for electric work. They put something in my kitchen, and it's OK. They get an A grade from me.”

“I remember that it was a positive experience. I'm pretty sure they came out for my heater. The guy explained exactly what was going on. They did everything I needed. I've used ABC for plumbing, heating, and electric work, and it's been good every time. They get an A from me.”

“We had actually two different services. Both of them are OK. For the first one, with the lighting, the guy was very friendly. He knew what he was doing and helped us get the stuff. He took his time. We had lighting issues. They had to create some fixtures on the ceiling and all that stuff. He had to come back the next day, so I think it took him two days. It was clean after they left. I would give them an A.”

“They let me know when they're on the way and I appreciate that. They're very clean and very polite. I've had them come a couple of times. They've worked on electric stuff and plumbing stuff. They came and checked on the water heater I think the last time. They've shown good customer service. My husband found them. We had a furnace emergency, and they were the first one he called. I’d give them an A.”

“I got their name out of your booklet that you publish, too. They solved my problem. I didn't know what I was going to do because my electricity was out and they found it and which outlet it was pretty quickly and resolved the problem pretty quickly. It cost a couple of hundred dollars which is pretty expensive for just replacing an outlet, but seeing as I didn't know where the problem was I was happy with that. They were good and very polite and the whole works. I was pleased with them. I would give them an A.”

“They seemed to be somewhat above average—they knew what a couple of problems were and how they would be repaired. They didn't push immediate repairs, and they seemed to have a fairly good idea about some of the problems I might encounter in the future in terms of heating and a couple of electrical things, too. They fixed a couple of leaks and took a look at some underground water system difficulties. There were a couple of sockets that needed rewiring, too. ABC gets an A grade.”

“I've recommended them and I've called them again. They did a great job. I needed them on a 24-hour basis. It was an emergency, and they came right away. They kept in contact with us, they let me know when they were coming, and they returned phone calls. They told me how far out they were going to be time-wise from my location, and they were just very professional and very easy to communicate with. They were not pushy. They were just very nice when it came to advertising their other offerings. An electrical problem was the first job and then we had them back to do plumbing, so they've done electric and plumbing. They did sump pump and marine battery kind of stuff. I would absolutely give them an A.”

“Semi positive, it started out really positive wound up close to neutral. They didn't disclose certain things to us ahead of time and we had to find out after the fact, and we kind of stuck with the end heater that was installed. So, the plumber came over, our heater had gone out in a cold snap. So we had someone come over he took a look at the whole situation, it was tough install. He said no problem we could put in a high heater to replace our eight-year-old heater no problem. What he neglected to tell us is that it was going to make a whole lot of noise and he also neglected to tell us that was a powered by versus our previous one which didn't require an actual plug. And this all happen in the course of an entire day and it was cold outside and the end I came home and the first thing I see is a plug coming out of the closet going into the outlet in the hall. And just by luck the door closed but we still have a plug that's coming out from our closet to the hallway. And then we fired it up we didn't really pay attention to how loud it was because it was later at night. But then the next day, we took notice of exactly how loud you could hear it fire up pretty much anywhere in our condo. we brought it to their attention. And their response was that's just how it sounds. And that's just the way it is, had we known that we might have gone in another direction. But we never knew that until it was installed, we also didn't know that it needed an outlet because we could have made arrangements to have an outlet put inside the closet versus the outside of the closet. And they basically left with that is what it is. I had two managers come out and the last guy basically tried to turn around like we had buyer’s remorse which was silly because we were fully aware of what it was going to cost and we didn't have an issue with that. I would grade them a C-. The work was good but the service was a little lack luster.”

“When the electrician from ABC came out, you could just tell he was an honest, nice person. We had to get some electric repair work done, and he was very thoughtful regarding what we were going through at the time. He was very good at explaining everything, and he made us feel comfortable with what he was going to do. ABC is definitely an A+ company.”

“I have been using ABC Plumbing, Heating, Cooling & Electric for 20 years because they are really good. They recently did repair work on the sewer for us, but they have done heating and air and electrical work, too. They arrive on time, finish the work when it’s supposed to be finished, and they’re super clean. I would give them an A+.”

“They are pretty on time. They are pretty neat, clean, professional, and they have basic rules followed. They are very knowledgeable in their work. The only downside is that they are very expensive. They did plumbing, and the estimated, I wanted to wall mount my TVs and they estimated it. I used their service for that. I would give them a B. The only thing is the price point. Their service I would consider an A.”

“I believe they are very much on the expensive side. Quite honestly, some of their repair work, I do get impressed with that. Quite obviously, when I try to get similar request, like quotes from other contractors, I do get those works done on a lesser price then ABC. I'm quite OK with their repair work, but I do definitely do feel like they are on the expensive side. I'm currently a member of ABC, and I am actually thinking of cancelling that service, because I don't think I will be able to engage them quite often. They are also on the expensive side. I went for some electrical repair work and some plumbing work as well. I was about to get some gas leak repair work done through them, but since the cost price estimates were at a higher price, and also there was one of the electrical repairs that I was trying to do with them. I cancelled both those repair works with them. I would rate them probably toward a B. It is doubtful I would recommend them.”

“I think I had three experiences. The first one was with my air conditioning, positive. The second one was electrical, a guy named Mike, very positive. He was terrific. The guy for the plumbing I was not pleased with. He was late. He didn't call me. I was not overly happy. Two out of the three I was happy with. The third one I was not. I would recommend them, not enthusiastically. I wouldn't give them, one out of ten, I wouldn't give them a ten or a nine. I would give them a seven. I would give them a B.”

“I've had a mixed experience. They did some air conditioning work and some electrical work. The electrical work was top notch, and the air conditioning work is still a work in progress. Let's just say I didn't get the outcome that I expected, in terms of results on the air conditioning. I would give them a C at this point. There was a difference. The electrician was an A. The air conditioning was a C.”

“I've used ABC for 15 years—maybe longer. They've added an electrical division to their company, and they have one of those club membership cards that you pay a set fee for every month. When you call, you get priority service, and you also get a discount on parts. Sometimes, they come the same day you call for the appointment. They come on time, and they get the job done. I've been very, very happy. I would rate them as an A.”

“They were timely, and we felt like they had fair prices. The people were friendly and courteous in the house. They did some plumbing work for us. We had them come out for some air conditioner stuff, but we ended up going through another company because we got a slightly better deal; it wasn't anything that they did wrong. I would recommend the company to a neighbor or a friend. Their customer service was great. I would give them an A.”

“ABC wired my furnace for me, and they were fast and timely. I would definitely recommend them. They get an A rating.”

“ABC did work on my electrical panel, and they got it done right the first time—there weren’t any surprises, they were quick, and they haven’t had to come back. I’d recommend them.”

“They were very prompt. They finished my work very quickly, and I thought they were reasonable. I had some electrical work done. I would grade them an A.”

“I will recommend ABC to anybody that tells me they need an electrician—they were good. My lights upstairs were out, and my laundry room light blew. The man from ABC fixed it, and everything was fine. I would give them all A’s.”

“I used ABC a few months ago for the electricity checkup. The people are very nice, and I usually get to schedule the service pretty quickly, which I think is good. I would recommend ABC because they’re an A.”

“They've done furnace maintenance for me. I had them put in a tankless water heater, and I am on a monthly maintenance kind of deal with them. A lot of the guys they've sent out have been very good, I mean really good craftsman, very personable and very conscious of taking care of your home while they are working there and answering questions. They get high marks for a lot of their employees. There is a quality that you always feel like, it's kind of like a hard sell in a way. You call them for a problem, and the next thing you know they are talking about replacing the furnace. For instance, I had a humidifier problem. It looked pretty much like a lost cause at some point. He was presenting it, he said I should replace the humidifier. Then, all of a sudden, it was I should replace the furnace, which was working. I think there is a lot of pressures on the guys to make sales, like all of these companies. It kind of grows like top speed. I don't think it's fraud, but there is sort of a quality that the equipment you have, even if it's working, isn't state of the art, and we could do better than that. I just think that some of the guys are better at presenting the information, letting you make an educated decision as a consumer. I think the humidifier thing, I called them out as part of my maintenance plan. They checked the furnace. The humidifier wasn't working. This was the beginning of the heating season last year, and rather than have them replace the humidifier, I was set up enough that I bought a portable unity that I used all Winter happily for about a fifth of what they were quoting. It's sometimes like you say, Oh, well I'm not willing to put seven hundred dollars into a humidifier right now I think I'll just stick with my portable unit to humidify my house and things. I am under a monthly plan, which I guess has saved me money with maintenance. I'm almost afraid to call them out to look at the air conditioning, because it is old, and I know they can't get Freon anymore. It's working, but if I had a better feeling about whoever might come out, I might call them and say, Oh, come out and check the air conditioning. I'm not really willing to spend a lot of time dancing around with somebody who will just to replace the unit, rather than just service it. There is a quality of, once these guys are in your house I think they have to sell. The technicians are also salesmen. I think that might be just part of industry, or that may be how ABC is training their people. I don't know whether the work under a commission, or whether they get perks for more furnaces or air conditioning units they sell. There is a scheduling issues too in that, when I've called I almost stopped doing business with them. I called for a maintenance call on the furnace, and because there was a lot of emergencies with furnaces, they pushed me to another day after I booked out a day to be at home. That was almost a deal breaker, because I get my furnace and air conditioning serviced on a regular basis, but the guy out there, that never gets it serviced has a break down the first cold day, and he gets to the top of the list, because there is an opportunity to sell a new furnace rather than maintain a client who’s paying, dutifully. It's sort of mixed bag when you ask what my experience with ABC is. I mean, the technicians that have come out, like the guy who put in the tankless water heater, did a great job, did a great job of selling it to me, explaining why it was advantageous. He did a really good installation. He would get excellent points. The guy that came out for the humidifier, I got a really bad vibe from. I was also angry with ABC, because they had rescheduled me a couple of times at that point, and I didn't seem very important to them. It has kind of been a mixed bag. I guess right now I am positive. I am still doing the monthly maintenance fee.”

“We use ABC. They provide a membership, which we ended up buying to reduce the cost of a bigger project that we are doing at the moment. There are no service call fees with that membership. They came out and did other checks that are included in the plan, and if we had a plumbing issue, they would come out and not charge us the fee. The only problem is we find them to be a little expensive, but as far as their service and availability go, they are an A+. I call them, and they're out the same day; it's just how much you pay for it. You have to look at that on the back end. The most recent work that ABC did for me was plumbing, but they did electric before that. I would give them an A. They were fine.”

“ABC, I think it's Heating and Cooling, we've used them for a couple things and they've been great. We got a new air conditioner installed by them. They've fixed a couple things on our furnace and they installed some under cabinet lighting in our kitchen. I'd give them an A grade.”