ABC Plumbing, Sewer, Heating, Cooling & Electric
7th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

ABC Plumbing, Sewer, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 125 customer surveys.
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7th year as a Best Pick Call
"ABC is the company you can count on to get the job done. Whether it's adding outlets or fixing your lights, our certified, drug-screened, and background-checked technicians are ready to service your home in a professional and timely manner. With one call to ABC, you can Consider It Done."

Matthew Schroll | Manager
Company Information
Services Offered
ABC Plumbing, Sewer, Heating, Cooling & Electric offers a range of residential electrical services, including installation of ceiling fans, recessed lighting, outlets, switches, generators, and whole-house surge protection. ABC also offers service panel upgrades; pool, spa, and appliance hookups; wiring for home theaters, telephones, and data systems; and other repair and installation services.
Warranty
Depending on the job, ABC offers warranties that range from 30 days to the product's lifetime.
Company History
The local, third-generation, family-owned-and-operated company was founded in 1948.
Employee Information
The company's electricians drive marked vehicles, use shoe covers and work mats, and thoroughly clean work areas before leaving. Employees must pass drug tests and background checks.
Licenses
ECC94518
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton

Compiled Score:

ABC Plumbing, Sewer, Heating, Cooling & Electric has received 4.7 out of 5 stars based on 125 customer surveys.
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98
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20
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7
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/06/2017

“Everything was good. The technician was really nice and professional. And we haven't had any issues because he came out to do some electrical work—so everything was satisfactory.. I wasn't there for the whole thing, my husband was. I would give them an A overall. We haven't had any issues or anything. The customer service was great. I would definitely recommend them.”

Review by
09/06/2017

“They did work for us, and they were nice and straightforward. They described what they were doing before they did it and explained why they were doing it, so that's very helpful. We've had some plumbing and electrical work done from them before. I would grade the overall experience with an A.”

Review by
09/06/2017

“They were doing a 6-month check-up on the air conditioning. I had several people come out. I had the electrician come out and the plumber. The electrician I'd give an A+; the plumbing, a B. I don't know if they did anything except for those checks. Their customer service was really good.”

Review by
09/06/2017

“I like that they come on time. They are very clean when they do work, and when they inspect, they are very thorough. They have done electrical, heating and air conditioning, and a recent evaluation of the plumbing. I would grade the overall experience with an A+.”

Review by
09/06/2017

“They did excellent work, no complaints and I would recommend them. They did electrical work for me.”

Review by
08/28/2017

“They were quick. They got out there, did their job and did a pretty good job. It was fair. They put in a new sump pump and then checked my backup, put a new battery in and put a new pipe in for the sump pump itself. I'd give them an A+.”

Review by
08/28/2017

“They're doing a good job so far. They checked out my furnace and everything. I would grade the overall experience with an A. I have recommended them to people. Right now, it's good, nothing bad.”

Review by
08/28/2017

“I thought everything went well. They have been pretty timely in getting stuff done for me. I've used them a couple of times. They did some plumbing and some electrical work for me. I would grade the overall experience with a B+. One time they were not on time.”

Review by
08/28/2017

“They did a nice job and they cleaned up well afterward and they were done. They replaced a service box outside for me. Overall, I would give them a B+. It looked real good. Their customer service was good. They knew what they were doing. Well, one guy did and the other one was in training.”

Review by
08/28/2017

“They're a good company overall. They do good quality work. They back up their work. They show up on time. Their plumbing is kind of expensive. We use them for electrical work and also heating and air conditioning, but plumbing is expensive all the time. I've got nothing negative to say about them. I'm still using them. They've done plumbing work but we use a different company for our septic. I'd give them an A overall. I’m extremely likely to recommend them.”

Review by
08/28/2017

“They were good. They did good work. I'm not sure how the price thing was. I didn't really do any comparison shopping, but I haven't had any problems with the work they did. They showed up on time and the guy who came and did the work seemed like a nice, normal person. I had them do a pretty big electrical job for me, like a day and a half long project, a pretty big project. Then they did some plumbing for me also. I would give them an A overall. They didn't leave anything behind. It was all good. My only complaint is they call me a lot to try to sell me follow up services, which really annoys me. They also give my name and number to third party companies. I get a call probably every two weeks from a plumber, which is kind of annoying.”

Review by
08/28/2017

“I wouldn't call it positive. I don't know if I'd call it negative. I stopped my service with them for a couple of reasons. Every time they came out, I felt like I was getting talked into trying to spend money on a faucet or a garbage disposal and they weren't cheap, like hundreds and hundreds of dollars. When I got a vent put into my ceiling, something happened with one of my plugs. It's now not working after they did that. I felt like it was too expensive and although they did offer a ten percent discount, I thought the ten percent discount got me down to standard and customary. It was still probably more than standard and customary. I would give them a C.”

Review by
08/24/2017

“They were prompt, on time. I think they do a thorough job. We used them for a number of different things at the house, so I think the quality of work they do is really good. They are diligent about telling us when something is going to be done and when it's completed. I really like working with them. They have fixed a leak for us. They have also done work in the kitchen. We also had another sump pump-related issued and they fixed that. We use them for pretty much everything around the house. I would grade the overall experience with an A+.”

Review by
08/24/2017

“He was great. They gave me the timeline, they showed up before time, and he got the work done. The only thing, I guess, that caught me off guard was when they were doing the repairs, If they can give the estimate before they start working on it, that would be great. But it wasn't his fault. He looked into it. Overall, the experience was perfect. I would have like if we could have gotten the estimate before they started working on something. They replaced the igniter. I would grade the overall experience with an A.”

Review by
08/24/2017

“I didn't have fuse afterward. I was supposed to have a surge protector lights put into the system. There was a surge and one of my very expensive air filters, the whole thing just broke completely, like it got burned. The whole component burned during that surge, so I was a little disappointed that I spent $2,500 to have all that installed and then I had to deal with something like that, because I kind of thought that's why I was installing the surge protector. Even though it was a bad experience, I will say that the electrician that installed it, I really liked him. I thought he was very thorough in his explanation. But, overall, I'm disappointed that that happened. I would grade the overall experience with a C-. This last incident, the person was not on time, and he showed up and he was very, very rude to me. And he said he didn't know why the company sent him and why I signed up for this program.”

Review by
08/24/2017

“They've done some air conditioning maintenance, some plumbing and some electrical work. It was fine. They've done good work. I don't have any issues with the quality of work, but I think they are overpriced. For example: I got a quote from them to put a natural gas line in my backyard, and they quoted me $1,500, and I got it done for less than $200 by another reputable plumber. So I think that's kind of gauging and it kind of bothered me, so I haven't contacted them since and probably won't use them again. That's a little bit of a price difference, somewhere between 200 and 1,500. I would grade the overall experience with a C+. The only issue I really had was that I felt like the pricing was over the top. That’s a big difference. That bothers me, especially for a loyal customer that's used them for years.”

Review by
08/24/2017

“Very prompt service, nice technicians, and explained things to me. I like the company. They put in a new furnace and A/C. And then I had a couple of electricians out to change the ceiling light in the kitchen—an old, old one. And they did some plumbing also for me. I would grade the overall experience with an A+.”

Review by
08/24/2017

“They're very professional. We've had them come in for our generator to have it checked and our air conditioner, and plumbing work. I would give them an A overall. They knew what they were doing.”

Review by
08/24/2017

“They did some plumbing and electrical work. I'd give them an A.”

Review by
08/21/2017

No review comments provided

Review by
08/21/2017

“But they charge too much. They did a great service on my electrical sump pump. They did a great job. I would grade the overall experience with an A-.”

Review by
08/21/2017

“They were really kind and they gave a lot of good information. They processed through what they were going to do, added some wiring in our basement, and gave us a new electrical box. I would grade the overall experience with an A+.”

Review by
08/21/2017

“They responded immediately and they do fantastic work. They've done everything. This last one, they were doing electricity. We've had them replace a water heater, sump pump. You name it, they've been here. I'd give them an A+. Their customer service was excellent. I have recommended them.”

Review by
08/21/2017

“They were really very professional; knew what they were doing, courteous, and offered me solutions that were much better for me, the house, and the environment. They were very good. They did quite a few things: plumbing, they did air conditioning, and put in a circuit breaker in my air conditioner unit outside so that it wouldn't power the whole house down. A number of things. I would grade the overall experience with an A+.”

Review by
08/21/2017

“They’re always on time. They give us alternatives to do what needs to be fixed. And if we need an appointment with them, they're prompt in getting to us. The last thing we had done was a general check up on our electrical and plumbing, and we had a furnace installed maybe six months ago. I'd give them an A+ overall. They have never left a mess behind. I recommend them all the time. I recommend them to all my friends.”

Review by
08/21/2017

“Very positive with Bryan. I've only dealt with Bryan. He explained everything, was very knowledgeable, followed up, and was a real professional. Initially, I needed a whole house generator replaced and they also serviced my air conditioning. I would grade the overall experience with an A+. If he was running a few minutes late, he would call to let us know what was up with him.”

Review by
08/21/2017

“They've been good to us. We've done a lot of work with them. We're all right. You name it, ABC has done it for us. I'd give them a really good grade, A+. We've been happy with everything. We've had a lot of things done with them lately. They're on time because they give me a range when they'll be here and they're normally here at the right time or they'll give me a call. I have no problem with their cleanliness. Their customer service is really good. They seem like they know what they're doing.”

Review by
08/21/2017

“They did a great job. They are very professional and they explained what they are doing. They just do a good job. They are neat, not messy, and they’re on time. I just really like them. I like them as people. All of them that I've ever had were just really good people. They put in a whole new air conditioner system, lights and a thermostat. We've also had different people for each one - they've all been great. I would grade the overall experience with a B. Because I do think they are more expensive as far as cost goes. I wish they weren't quite as expensive. I already have recommended them to two other people.”

Review by
08/19/2017

“They're fine. They were just doing some electrical work. I'd give them an A overall.”

Review by
08/19/2017

“The guy explained everything in detail, so that was nice. They were changing the wiring—the lights were going off, flickering. It would be an A. They were clean and everything.”

Review by
08/18/2017

“They were good. I had them do some electric work, and the guy who came out did a good job. I'd give them an A.”

Review by
08/18/2017

“Very professional. The technicians are professional. Everything gets cleaned up at the end of the workday, at the end of the project. Just solid work. I have a maintenance contract with them where they service my apartment building, HVAC, electric, and plumbing. Then, they replaced central air conditioning units for each of the apartments. They were old and they completely replaced them for me. A+. I had an issue after they didn't clean up one day, so I called the project manager and the next day they had a crew out there, cleaned everything up, it looked like new. Always on time, early usually.”

Review by
08/18/2017

“I've had some positive and some negative. Their tech advisers are nice and their follow-up is good. It just took me three weeks to get my air conditioner resolved. Besides that, they were fine. They've done electrical, HVAC, and plumbing for me. I would grade the overall experience with a B.”

Review by
06/08/2016

No review comments provided

Review by
06/08/2016

“Good as long as you get the right guy, like Jim or Tom.”

Review by
06/07/2016

No review comments provided

Review by
06/04/2016

No review comments provided

Review by
06/02/2016

“They are always nice and courteous, very fast service, seem to know enough, however they are painfully expensive compared to others.”

Review by
06/01/2016

No review comments provided

Review by
06/01/2016

No review comments provided

Review by
06/01/2016

“Technician was very helpful and did a great job. ”

Review by
06/01/2016

No review comments provided

Review by
05/31/2016

No review comments provided

Review by
05/30/2016

“Exorbitant Charges. Un-affordable. Not honest to the estimates. Try to change the system/parts, while there is a repairable defect.”

Review by
05/29/2016

No review comments provided

Review by
05/29/2016

No review comments provided

Review by
05/27/2016

No review comments provided

Review by
05/26/2016

No review comments provided

Review by
05/26/2016

“Excellent work but very expensive.”

Review by
05/26/2016

“Always good service and very polite people deal with .”

Review by
05/26/2016

“Kyle was great. Completed the job efficiently and well.”

Review by
05/26/2016

“Each visit we were met with very professional and knowledgeable technicians.”

Review by
05/26/2016

“Have been using ABC for years for our plumbing, A/C / heat systems and electrical. Knowledgeable specialists who take the time to show and explain what they are doing.  ”

Review by
05/26/2016

“Quality work but quite expensive. For example, I was charged $445. to install a simple non-programmable thermostat that I could have bought at Home Depot for around $4..”

Review by
05/26/2016

“I am a long time customer of ABC Plumbing, Heating and Electric. During the time of repair, the tech show us what is wrong and what to be done. He explained everything on their estimate form. He always corrected the problem the same day.  ”

Review by
05/26/2016

“The initial customer service was excellent. Great communication. The A/C technician recommended three levels of service. He did not immediately accept the option that I selected. Why offer and explain options and then attempt to persuade the customer toward the most expensive option? My major disappointment is related to the inexplicable gap between service rendered and billing. As a landlord, I requested and was promised a mailed copy of the bill and maintenance contract. To date, I have received neither.”

Review by
06/13/2015

“They've checked the electrical system, they've checked the furnace, they did maintenance on my generator thing. The customer service has been okay. I've had to call them back before but it was okay. They're usually quick. I would say they're a good company to do business with.”

Review by
06/11/2015

“They did some electrical work. Their work was good. I thought it was a bit expensive, but the quality of work was good. I found them in a recommended contractors book for the west suburbs. I would rate them 'very good'. I give them B+.”

Review by
06/11/2015

“They fixed some lights and fans, and I also had some plumbers out there. Everything was good. ABC gets an A.”

Review by
06/09/2015

“It was OK. They were friendly. ABC came for electric work. They put something in my kitchen, and it's OK. They get an A grade from me.”

Review by
06/09/2015

“I remember that it was a positive experience. I'm pretty sure they came out for my heater. The guy explained exactly what was going on. They did everything I needed. I've used ABC for plumbing, heating, and electric work, and it's been good every time. They get an A from me.”

Review by
06/09/2015

“They seemed to be somewhat above average—they knew what a couple of problems were and how they would be repaired. They didn't push immediate repairs, and they seemed to have a fairly good idea about some of the problems I might encounter in the future in terms of heating and a couple of electrical things, too. They fixed a couple of leaks and took a look at some underground water system difficulties. There were a couple of sockets that needed rewiring, too. ABC gets an A grade.”

Review by
06/09/2015

“I've recommended them and I've called them again. They did a great job. I needed them on a 24-hour basis. It was an emergency, and they came right away. They kept in contact with us, they let me know when they were coming, and they returned phone calls. They told me how far out they were going to be time-wise from my location, and they were just very professional and very easy to communicate with. They were not pushy. They were just very nice when it came to advertising their other offerings. An electrical problem was the first job and then we had them back to do plumbing, so they've done electric and plumbing. They did sump pump and marine battery kind of stuff. I would absolutely give them an A.”

Review by
06/09/2015

“Semi positive, it started out really positive wound up close to neutral. They didn't disclose certain things to us ahead of time and we had to find out after the fact, and we kind of stuck with the end heater that was installed. So, the plumber came over, our heater had gone out in a cold snap. So we had someone come over he took a look at the whole situation, it was tough install. He said no problem we could put in a high heater to replace our eight-year-old heater no problem. What he neglected to tell us is that it was going to make a whole lot of noise and he also neglected to tell us that was a powered by versus our previous one which didn't require an actual plug. And this all happen in the course of an entire day and it was cold outside and the end I came home and the first thing I see is a plug coming out of the closet going into the outlet in the hall. And just by luck the door closed but we still have a plug that's coming out from our closet to the hallway. And then we fired it up we didn't really pay attention to how loud it was because it was later at night. But then the next day, we took notice of exactly how loud you could hear it fire up pretty much anywhere in our condo. we brought it to their attention. And their response was that's just how it sounds. And that's just the way it is, had we known that we might have gone in another direction. But we never knew that until it was installed, we also didn't know that it needed an outlet because we could have made arrangements to have an outlet put inside the closet versus the outside of the closet. And they basically left with that is what it is. I had two managers come out and the last guy basically tried to turn around like we had buyer’s remorse which was silly because we were fully aware of what it was going to cost and we didn't have an issue with that. I would grade them a C-. The work was good but the service was a little lack luster.”

Review by
06/09/2015

“I got their name out of your booklet that you publish, too. They solved my problem. I didn't know what I was going to do because my electricity was out and they found it and which outlet it was pretty quickly and resolved the problem pretty quickly. It cost a couple of hundred dollars which is pretty expensive for just replacing an outlet, but seeing as I didn't know where the problem was I was happy with that. They were good and very polite and the whole works. I was pleased with them. I would give them an A.”

Review by
06/09/2015

“We had actually two different services. Both of them are OK. For the first one, with the lighting, the guy was very friendly. He knew what he was doing and helped us get the stuff. He took his time. We had lighting issues. They had to create some fixtures on the ceiling and all that stuff. He had to come back the next day, so I think it took him two days. It was clean after they left. I would give them an A.”

Review by
06/09/2015

“They let me know when they're on the way and I appreciate that. They're very clean and very polite. I've had them come a couple of times. They've worked on electric stuff and plumbing stuff. They came and checked on the water heater I think the last time. They've shown good customer service. My husband found them. We had a furnace emergency, and they were the first one he called. I’d give them an A.”

Review by
07/10/2014

“When the electrician from ABC came out, you could just tell he was an honest, nice person. We had to get some electric repair work done, and he was very thoughtful regarding what we were going through at the time. He was very good at explaining everything, and he made us feel comfortable with what he was going to do. ABC is definitely an A+ company.”

Review by
07/10/2014

“I have been using ABC Plumbing, Heating, Cooling & Electric for 20 years because they are really good. They recently did repair work on the sewer for us, but they have done heating and air and electrical work, too. They arrive on time, finish the work when it’s supposed to be finished, and they’re super clean. I would give them an A+.”

Review by
07/08/2014

“I've had a mixed experience. They did some air conditioning work and some electrical work. The electrical work was top notch, and the air conditioning work is still a work in progress. Let's just say I didn't get the outcome that I expected, in terms of results on the air conditioning. I would give them a C at this point. There was a difference. The electrician was an A. The air conditioning was a C.”

Review by
07/08/2014

“They are pretty on time. They are pretty neat, clean, professional, and they have basic rules followed. They are very knowledgeable in their work. The only downside is that they are very expensive. They did plumbing, and the estimated, I wanted to wall mount my TVs and they estimated it. I used their service for that. I would give them a B. The only thing is the price point. Their service I would consider an A.”

Review by
07/08/2014

“I believe they are very much on the expensive side. Quite honestly, some of their repair work, I do get impressed with that. Quite obviously, when I try to get similar request, like quotes from other contractors, I do get those works done on a lesser price then ABC. I'm quite OK with their repair work, but I do definitely do feel like they are on the expensive side. I'm currently a member of ABC, and I am actually thinking of cancelling that service, because I don't think I will be able to engage them quite often. They are also on the expensive side. I went for some electrical repair work and some plumbing work as well. I was about to get some gas leak repair work done through them, but since the cost price estimates were at a higher price, and also there was one of the electrical repairs that I was trying to do with them. I cancelled both those repair works with them. I would rate them probably toward a B. It is doubtful I would recommend them.”

Review by
07/08/2014

“I think I had three experiences. The first one was with my air conditioning, positive. The second one was electrical, a guy named Mike, very positive. He was terrific. The guy for the plumbing I was not pleased with. He was late. He didn't call me. I was not overly happy. Two out of the three I was happy with. The third one I was not. I would recommend them, not enthusiastically. I wouldn't give them, one out of ten, I wouldn't give them a ten or a nine. I would give them a seven. I would give them a B.”

Review by
07/07/2014

“They've done furnace maintenance for me. I had them put in a tankless water heater, and I am on a monthly maintenance kind of deal with them. A lot of the guys they've sent out have been very good, I mean really good craftsman, very personable and very conscious of taking care of your home while they are working there and answering questions. They get high marks for a lot of their employees. There is a quality that you always feel like, it's kind of like a hard sell in a way. You call them for a problem, and the next thing you know they are talking about replacing the furnace. For instance, I had a humidifier problem. It looked pretty much like a lost cause at some point. He was presenting it, he said I should replace the humidifier. Then, all of a sudden, it was I should replace the furnace, which was working. I think there is a lot of pressures on the guys to make sales, like all of these companies. It kind of grows like top speed. I don't think it's fraud, but there is sort of a quality that the equipment you have, even if it's working, isn't state of the art, and we could do better than that. I just think that some of the guys are better at presenting the information, letting you make an educated decision as a consumer. I think the humidifier thing, I called them out as part of my maintenance plan. They checked the furnace. The humidifier wasn't working. This was the beginning of the heating season last year, and rather than have them replace the humidifier, I was set up enough that I bought a portable unity that I used all Winter happily for about a fifth of what they were quoting. It's sometimes like you say, Oh, well I'm not willing to put seven hundred dollars into a humidifier right now I think I'll just stick with my portable unit to humidify my house and things. I am under a monthly plan, which I guess has saved me money with maintenance. I'm almost afraid to call them out to look at the air conditioning, because it is old, and I know they can't get Freon anymore. It's working, but if I had a better feeling about whoever might come out, I might call them and say, Oh, come out and check the air conditioning. I'm not really willing to spend a lot of time dancing around with somebody who will just to replace the unit, rather than just service it. There is a quality of, once these guys are in your house I think they have to sell. The technicians are also salesmen. I think that might be just part of industry, or that may be how ABC is training their people. I don't know whether the work under a commission, or whether they get perks for more furnaces or air conditioning units they sell. There is a scheduling issues too in that, when I've called I almost stopped doing business with them. I called for a maintenance call on the furnace, and because there was a lot of emergencies with furnaces, they pushed me to another day after I booked out a day to be at home. That was almost a deal breaker, because I get my furnace and air conditioning serviced on a regular basis, but the guy out there, that never gets it serviced has a break down the first cold day, and he gets to the top of the list, because there is an opportunity to sell a new furnace rather than maintain a client who’s paying, dutifully. It's sort of mixed bag when you ask what my experience with ABC is. I mean, the technicians that have come out, like the guy who put in the tankless water heater, did a great job, did a great job of selling it to me, explaining why it was advantageous. He did a really good installation. He would get excellent points. The guy that came out for the humidifier, I got a really bad vibe from. I was also angry with ABC, because they had rescheduled me a couple of times at that point, and I didn't seem very important to them. It has kind of been a mixed bag. I guess right now I am positive. I am still doing the monthly maintenance fee.”

Review by
07/07/2014

“I've used ABC for 15 years—maybe longer. They've added an electrical division to their company, and they have one of those club membership cards that you pay a set fee for every month. When you call, you get priority service, and you also get a discount on parts. Sometimes, they come the same day you call for the appointment. They come on time, and they get the job done. I've been very, very happy. I would rate them as an A.”

Review by
07/07/2014

“They were timely, and we felt like they had fair prices. The people were friendly and courteous in the house. They did some plumbing work for us. We had them come out for some air conditioner stuff, but we ended up going through another company because we got a slightly better deal; it wasn't anything that they did wrong. I would recommend the company to a neighbor or a friend. Their customer service was great. I would give them an A.”

Review by
07/07/2014

“I will recommend ABC to anybody that tells me they need an electrician—they were good. My lights upstairs were out, and my laundry room light blew. The man from ABC fixed it, and everything was fine. I would give them all A’s.”

Review by
07/07/2014

“I used ABC a few months ago for the electricity checkup. The people are very nice, and I usually get to schedule the service pretty quickly, which I think is good. I would recommend ABC because they’re an A.”

Review by
07/07/2014

“ABC wired my furnace for me, and they were fast and timely. I would definitely recommend them. They get an A rating.”

Review by
07/07/2014

“They were very prompt. They finished my work very quickly, and I thought they were reasonable. I had some electrical work done. I would grade them an A.”

Review by
07/07/2014

“ABC did work on my electrical panel, and they got it done right the first time—there weren’t any surprises, they were quick, and they haven’t had to come back. I’d recommend them.”

Review by
06/06/2014

“ABC, I think it's Heating and Cooling, we've used them for a couple things and they've been great. We got a new air conditioner installed by them. They've fixed a couple things on our furnace and they installed some under cabinet lighting in our kitchen. I'd give them an A grade.”

Review by
06/06/2014

“I used ABC Plumbing and Heating or whatever they are. It was good. They did some heating. I had a room addition and the thing wasn't getting enough heat and they came out. They recommended that we set up a zone heating and then they came out and did the work. Then they set it up so that there were two thermostats, one for the addition and one for the rest of the house. So, ever since then I've been able to get heat out in that room where before I really wasn't or at least it wasn't sufficient. They fixed that for me. It's still working OK. They had to come back out a bunch of times because they had a hard time getting it done but they kept coming out and they never charged me. They just kept working on it because it wasn't right. There was a problem with-I don't know. When you do the zone heating they've got to set up circuit boards and all kinds of stuff. They had a lot of problems with the stuff. They had to have guys come out. It wasn't a simple job. They had to keep making phone calls. They had to call the company that made the circuit board. It was a pretty complicated mess. They kept coming out and working until they got it. So, I give them credit for that. I think they did a good job with that but then I had them come back out for a tune-up to clean my furnace. I wasn't really happy with that. The woman called on the phone and said, ‘We've got a special on furnace tune-ups or cleaning.’ I said, ‘OK. Send the guy out. There's a filter that I bought. Have them bring me one of those filters,’ so he could replace it and change it. So, she said, ‘Yeah.’ She put a note on the thing so the guy would come with that and he could install it and change it. Then the guy came the next day and he didn't have the thing with him. I asked him about it. I said, ‘I told them to bring the thing.’ He goes, ‘Oh, I didn't think that you wanted it,’ or some nonsense. Then he goes, ‘I'll whiten it up and we can have somebody else come out and do it. I'll write up a thing.’ He said it would cost 300 bucks for somebody to come out and change this filter after he was already there and I called him to bring the thing with him so he could do it. I said, ‘No, that's no good. I'm not paying 300 bucks for some guy to come back out and change the thing.’ So, I don't know whose fault that was but I wasn't too thrilled with that. So, for the zoning I'd give them an A grade. I was really happy with that. They did really well. Then this little tune-up thing, which was a piddly thing, was $50 or something. They came out and gave a special. The guy comes out and he cleans your furnace or tunes it up or something, which is a really simple thing. It's not a really big deal. He didn't have the filter and then he was going to-I thought it was kind of excessive, what he was writing up to have somebody come out. I wasn't too thrilled about that. So, you never know. Like I said, the big job, which was the complicated job with the zoning of the heat, I feel they did well with that. The other thing-I don't know if it was the technician, if he was-I don't know what his problem was, why he didn't bring the filter with him. I don't know what. It's kind of like the big job where they did well and then the little, easy job they kind of dropped the ball. It's kind of hard to say. I think they did well on the big job. That was a $4,000 job. The other job was a $50 and they dropped the ball on the $50 job. I'd give them a B+ grade. I'd recommend them. They seem to be responsive and they do heating, plumbing, air conditioning. They do a lot of stuff. They seem like they really know what they're doing.”

Review by
06/06/2014

“ABC Plumbing, I used to use them but I don't use them anymore. It became negative. Cost prohibitive — the union — so are other places but they're very cost prohibitive. Getting scheduled is a hassle sometimes. I know they fixed the toilet when we moved into the townhouse which we ended up replacing anyways. I can't remember offhand — oh, it was the air conditioning system, they had to put a switch on it, $300. There's a lot of markup in that. Then, not too long — I don't know if it was the same season or if it was the next season, the switch went out again. And I said, ‘Why does this switch keep going out? $300 or something.’ ‘Oh, you got some earwigs inside the contacts. The contacts are movable. They crawled in there, when the thing went to do its moving to turn the unit on or off or whatever, it shorted it out.’ I said, ‘What? You can't even prevent — a bug can short circuit this thing for $300 bucks?’ And then they charged me like $150 just to come to the house. I said, I ended up calling them and getting $50 off, saying ‘This is prohibitive. This is gouging.’ And I just didn't entertain anymore work with them. I'm not happy with the price is what I'm saying. The workmanship was fine, the service was fine when they got there. I'm going to go with B on it. Oh, I know what it is too, they put in a thermostat for me. A newer thermostat. Something with the way the studs were in the wall and the way the plate was there and they only put one screw in there, like one screw was holding it. And so then the thing flops around and it doesn't work right. Well, they looked at the thermostat and said, ‘This is the problem right here.’ So he put another plate, screwed it to that plate and everything was hunky-dory. He charged me nothing and put it under warranty. I wouldn't recommend ABC to my friends, too expensive.”

Review by
06/06/2014

“We use ABC. They provide a membership, which we ended up buying to reduce the cost of a bigger project that we are doing at the moment. There are no service call fees with that membership. They came out and did other checks that are included in the plan, and if we had a plumbing issue, they would come out and not charge us the fee. The only problem is we find them to be a little expensive, but as far as their service and availability go, they are an A+. I call them, and they're out the same day; it's just how much you pay for it. You have to look at that on the back end. The most recent work that ABC did for me was plumbing, but they did electric before that. I would give them an A. They were fine.”

Review by
06/06/2014

“I use that ABC Electrical plumbing group that is in your book, and that is just a huge ripoff. They were terrible. They charged me nine hundred dollars for a job that should have cost like seventy-five dollars. They were supposed to come in and fix three outlets in my house, which they charged me over nine hundred dollars for. Then I had to have one of them do the work. I know an electrician. He came over and looked at it. He fixed it. He basically redid the whole job, and it only cost me seventy five dollars. He said that's all it should have cost. I talked to another electrician too, and they said the same thing. Those people were total rip offs. I was surprised, because they were all over that book that you publish. I would give them a C-.”

Review by
05/01/2014

“I got this company out of Best Pick Reports also. I just had my heating and cooling for Spring startup and they were fine, on time, scheduled normal, all that good stuff. The most recent electrical work that they did for us is 4 can lights put in a basement ceiling. The electrical work was an A as well.”

Review by
02/20/2014

“My overall experience with them has been positive. They're very responsive and they're very professional. The stuff that I have asked them to deal with, they have been correct in assessing the problem. They fix it right, I've never had to call them out a second time to revisit the same problem. I used them for a variety of things. I take advantage of their services for electrical, for plumbing, and for heating and air conditioning. Every six months, they come out and do check-ups, but I actually had to call them out for a plumbing problem. A+.”

Review by
02/19/2014

“I've had a positive experience now that the work is done, most of the time, sometimes. They installed a remote to make the fan work and the lights work, and it's hit or miss sometimes if it's going to work on the light switch. I guess you could say positive. The money, they're extremely expensive. I've had them out three times. The most recent work that they did for me was an annual check-up and we were having problems with our humidifier. I would still rate that excellent. I had no issues with that, that was a good one. That was an electrical issue. They have like an electrician section, besides the plumbing. I didn't have so great as an experience just because it's not always working and I didn't want to call them and ask them about it because I figure if they come, it will probably work when they're here. But sometimes, when we press that button to turn the light on, it doesn't work. If it's just the plumbing and heating, then the highest score. For the electrician portion, I would do the one right under that. We've always had good luck with them.”

Review by
02/17/2014

“I would say that overall I have had a positive experience with these guys. They will stay at the task until they get it done. They've worked on our furnace. The people that were supposed to maintain it dropped the ball and apparently did a lousy job of installing it, so they had quite a bit of stuff that had to be corrected, fixed, and rewired, so they did that this year for me and got everything up and running. I think a B+. There's been some times when they came out and they weren't prepared even though I've made an effort to let the salesperson know what's going on, I think that'd be my only complaint.”

Review by
06/13/2013

“The technicians were on time, courteous, and friendly. They performed electrical and plumbing work. It was installation and repairs; they installed a garbage disposal. I don't know about their customer service because I went online. They showed up on time for their services. I would use them in the future if I needed additional services. I would give them an A- for their service, but the cost was really high. If I were going to grade them regardless of the cost, I would give them an A.”

Review by
06/12/2013

“They came in and did some electrical work for me, and then they came in and checked my heating and air conditioning system. It was a great experience. They were very professional technicians, and I had absolutely no problem with them. I thought they were great. I have been using them for months. I thought they were very professional, but there’s nothing that just stands out. I really don't have an opinion, except that the guys were good and talked to me—explained everything. I was happy with the service. I’ll go ahead and give them an A because I bought their service plan; I was happy with them. They've been back out and given me a call to make sure everything was OK. They’re better than the company that I work for, but I can't say who because I would get in trouble.”

Review by
06/12/2013

“They did a great job, there is nothing negative to be said, the price was expensive but they did a lot of work. It was a six grand work they did all the wiring but some of it was just outlets I don't think it took that much the wiring, was a bit more expensive but I think it was a bit overprice but we just didn't have the opportunity to bid them out. They pulled all new wiring through a portion of the house downstairs and put in a new circuit box a new fuse box and then in addition changed all the slipped out all the new outlets. I know circuit boxes are expensive we've had them done in the past, wiring is expensive I just think if we bid them out we probably could have gotten them cheaper than we just didn't have the opportunity to do that because we had no power. There haven't been any issues I just don't know if I would rate their service as excellent. But I would say it was good, there are no issues yet, I would put it between there, between A and B, make it a B+. I would recommend them to family and friends, but I would recommend them in a bidding process.”

Review by
06/12/2013

“It was a positive experience, except for the bill. Most recently, there was an issue with the circuit board transformer on the heating unit, and it was replaced. It was done efficiently and with quality, and everyone was courteous and clean. In both situations, they were professional and courteous. I will continue to use them. As a matter of fact, I have sort of a monthly maintenance plan. They get an A+ from me. They did a good job.”

Review by
06/12/2013

“It was a very good, positive experience. They performed an air conditioning checkup service and an electrical service. It was my first time using them, and I would use them again. I would rate them an A+.”

Review by
06/12/2013

“They’ve done work for us over the years, and they get an A+ for their service. They just recently did a great job on some rewiring. They came out when they said they would, and we haven’t had any issues with anything they’ve worked on. The quality is excellent.”

Review by
06/12/2013

“They did what I needed them to do; they repaired a furnace, and they gave me a contract. Maybe they did electrical work as well, but not plumbing and HVAC or whatever the furnace is. I thought the overall quality of the work was great. Nothing stood out. I’d rate them an A+”

Review by
06/12/2013

“They were timely and very professional, especially with the electrical. They rewired our kitchen, and they checked our furnace. It was my first time using this company, and I would use them in the future; we took a contract with them. I would give them an A+.”

Review by
06/11/2013

“I had electrical work done; that's what I had done recently by ABC Plumbing, Heating, Cooling & Electric. They replaced a box and did electrical work. The technician was very good and very professional, and he did his job well. His customer service skills were very good. I don't know how long I've been using them—off and on for a while. They have an A+ service team.”

Review by
06/10/2013

“That company was very good. They were doing something in the basement to fix some wiring because we had something not working with the dryer, I think. They got there on time, and they sent a picture of who was coming so we would know; they were very professional. That was my second time using them. I liked the service, so I’ve used them multiple times. They get an A+ rating.”

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