Reliable Heating & Air, Plumbing and Electrical
8th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.5 out of 5 stars based on 137 customer surveys conducted through GuildQuality.
5
103
4
19
3
5
2
6
1
4
8th year as a Best Pick Call
"Reliable Heating & Air, Plumbing and Electrical started in my basement in 1978. We are proud to have served Georgia for the last 42 years. We are also extremely proud to offer affordable solutions for homeowners to upgrade their heating and cooling system, water heater, or even a generator for zero down and low monthly payments."

Dan Jape | Founder
Company Information
Services Offered
Reliable's Electrical Division specializes in residential and commercial electrical repairs and installations, such as generators and transfer switches, whole-house surge protection, service and panel upgrades, indoor and outdoor lighting, ceiling and attic fans, audio-visual and data wiring, and whole-house wireless lighting systems. Reliable also provides electrical inspections and testing, energy audits, and emergency services. Along with electrical services, Reliable offers heating, cooling, and plumbing services.
Warranty
Reliable offers a one-year parts and three-year labor warranty on all electrical work.
Company History
The company was founded by Dan Jape in 1978 and is family operated.
Distinctions
Reliable employs Building Analyst Professionals accredited by BPI.
Employee Information
Employees wear uniforms, and undergo background checks and drug testing.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
1305 Chastain Road NW
Kennesaw, GA 30144
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
ER102252

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.5 out of 5 stars based on 137 customer surveys conducted through GuildQuality.
5
103
4
19
3
5
2
6
1
4
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
12/27/2019

No review comments provided

Review by
11/26/2019

No review comments provided

Review by
11/26/2019

No review comments provided

Review by
11/26/2019

“They exceeded all of my expectations. They're very professional. Great customer service. They always do a great job. They know what they're doing.”

Review by
11/26/2019

“I would like to recognize with the customer service representative she was responsive and true to her word.”

Review by
11/15/2019

“The guy who did the plumbing did a good job.”

Review by
11/12/2019

“The cost of what we spent vs what was done was outrageously priced compared to other electrical companies.”

Review by
11/11/2019

“Everyone at Reliable Heating & Air is exceptional from the salesperson to the installer.”

Review by
11/11/2019

“I would like to recognize Terrell for his exceptional service but everyone was very nice.”

Review by
11/11/2019

“I would like to recognize the electrician who came out. He was awesome. His name was Billy.”

Review by
11/11/2019

“I recommended them to my neighbor across the street. Reliable wanted to lease a unit to them and they did not want to do that so they went with another company.”

Review by
11/11/2019

“Both of the guys on my project were terrific, the main guy was awesome.”

Review by
11/11/2019

“They are punctual, very courteous, and professional!”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“They met my expectations by being responsive.”

Review by
11/11/2019

No review comments provided

Review by
11/11/2019

“I think the plumber and the electrician that came out were very friendly and respectable. It varied from tech to tech. The 2 gentlemen stuck out in my mind. They were respectful and communicated beautifully with the customer.”

Review by
11/10/2019

No review comments provided

Review by
11/10/2019

No review comments provided

Review by
11/06/2019

“The first tech was great and very friendly.”

Review by
11/04/2019

No review comments provided

Review by
11/04/2019

“They did come quickly which was good.”

Review by
11/04/2019

“I wasn't satisfied in any area.”

Review by
11/03/2019

No review comments provided

Review by
11/03/2019

No review comments provided

Review by
11/03/2019

No review comments provided

Review by
11/03/2019

“Sorry... do not have the names handy.”

Review by
11/03/2019

No review comments provided

Review by
11/03/2019

No review comments provided

Review by
11/02/2019

“The gentleman that came out to my home and the person I spoke with over the phone were both exceptional.”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“They exceeded my expectations because they did exactly what they said that they were going to do.”

Review by
10/31/2019

“They are professional and quick to respond to issues that you don't normally have.”

Review by
10/31/2019

“I was most satisfied with the price.”

Review by
10/31/2019

“Just the efficiency and the timeliness. They exceed my expectations.”

Review by
10/31/2019

“They just put in new air conditioning and heating units.”

Review by
10/31/2019

“I would like to recognize Jennifer for her exceptional service.”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“I would like to recognize the technician. He was very helpful and polite.”

Review by
10/31/2019

“I would like to recognize the electrician they sent out that was the head of the operation for his exceptional service.”

Review by
10/31/2019

“Reliable Heating & Air was very professional and on time.”

Review by
10/31/2019

“I would like to recognize the gentleman that installed my tankless water heater. He was very professional, went above and beyond and I think he was just awesome as a human being, a person, very professional. He did an awesome job. He and the other gentleman that was with him were great.”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“Please recognize David Unitt”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“They met my expectations on both jobs.”

Review by
10/31/2019

“I would like to recognize Chris Brown for his exceptional service.”

Review by
10/30/2019

“I suppose in the value of service because sometimes they don't even charge so I trust that they aren't trying to make a buck and really fixing repairs.”

Review by
10/30/2019

“Tim Broome was very professional and worked quickly to install my ceiling fan. Should I have other electrical needs, Tim would be my preferred tech.”

Review by
10/30/2019

No review comments provided

Review by
10/30/2019

No review comments provided

Review by
10/30/2019

No review comments provided

Review by
10/29/2019

“All”

Review by
10/29/2019

“Great communication, Arrived on time. Very professional. Highly recommend!”

Review by
10/29/2019

No review comments provided

Review by
10/29/2019

“The technician who came to perform the work was phenomenal. He was patient and took time to explain his findings and what his plan of action was.”

Review by
10/29/2019

No review comments provided

Review by
10/29/2019

No review comments provided

Review by
10/29/2019

“Called for service to fix an issue; didn't solve on the first visit and I wasn't able to get the tech to call me back to discuss options to resolve”

Review by
10/29/2019

No review comments provided

Review by
10/07/2019

“They exceeded my expectations on everything that they did for me.”

Review by
10/04/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
11/26/2018

“I was satisfied because the technicians on site were courteous. and prompt.”

Review by
11/24/2018

“All of their work has differently met expectations in the past.”

Review by
11/22/2018

No review comments provided

Review by
11/21/2018

“The quality of technicians that Reliable sends out have all be superb! We greatly appreciate the trust that engenders.”

Review by
11/21/2018

No review comments provided

Review by
11/19/2018

No review comments provided

Review by
11/15/2018

No review comments provided

Review by
11/15/2018

No review comments provided

Review by
11/13/2018

“I would like to recognize the technicians that came out for exceptional service.”

Review by
11/05/2018

“I would say all of them. They did a great job.”

Review by
11/05/2018

“The problem was resolved.”

Review by
11/03/2018

“All employees that have helped me. Justin, most recently. VERY professional and helpful.”

Review by
11/01/2018

“Chad Massey, the electrician that did the work was excellent.”

Review by
10/27/2018

“We have been using Reliable Heating & Air for several years and they always stand behind their work and the products they sell, even when it is not to their advantage to do so. Their technicians are friendly and courteous.”

Review by
10/26/2018

“Jim the head of electrical did a great job and Justin did a great job and took action immediately.”

Review by
10/25/2018

No review comments provided

Review by
10/22/2018

No review comments provided

Review by
09/26/2017

“They did a good job. Those guys are good. In fact, we'll probably call them back out. They put a roof vent in. We might call them out for the garage, probably cover some outlets and put a vent that goes to the soffit in the future. Very good job. High quality work and the fan they put in has a ten or twelve year warranty. It's a good unit. We may call them though for an H-VAC system. We have warranty but we have a few problems with the unit. I think in the future if we want to upgrade it, we might call just to get some bids. We might call to see what the best rate is—the best service, best rate, and best quality too. Place some bids out there, get some perspective. I'd give them an A. It's not really their fault, there's a box up there that was kind of overloaded, I fixed that—to me that's more cosmetic so really that was my own preference. They did a great job. We had to reschedule. I took a day off so they had to come another day but overall punctuality as pretty good.”

Review by
09/26/2017

“They did what they said they were going to do, it worked and was at a reasonable price and I was pleased with them. I think they put an exhaust fan in the attic, they put a fan in the garage, and they switched a light-switch in one of the rooms. No plumbing. I had them do the annual checkup on the heating system and the air conditioner. I've been using them probably two years. I'd give them maybe an A-.”

Review by
09/26/2017

“It looked like they knew what they were doing and it was a nice person to work with. He came in and he did electrical work for me outside. I have a heating and air conditioning contract with them so they come twice a year to check it and do the maintenance work. I'd grade them as an A+.”

Review by
09/26/2017

“They just did what they were supposed to do, when they were supposed to do it. The last thing they did was the fan—replaced the fan condensing motor—and then some other work with the air conditioning unit. They have done electrical for me in the past; they put a fan up for me. I would give them a B.”

Review by
09/26/2017

“They are easy to get a hold of, I've used them for several years at different properties. I had a bad experience with them that I scheduled at one of my rental properties for them to come out and give me an estimate. And when I made the appointment, I wasn't told that there was a flat service charge just for them to come out. There is a lot of miscommunication. I had two A/C units put in, they do my annual service and they've done some electrical work. I would grade them a B.”

Review by
09/20/2017

“With Reliable, it's always wonderful. They've been doing work with us for several years. Actually, since we moved here seven years ago, they're our go-to. So they do great work. The last time they were here, it was just the A/C service maintenance. They've done electrical and plumbing work for me in the past. I would give them an A+ and be highly likely to recommend them.”

Review by
09/20/2017

“We use them for everything. They've done our H-VAC, plumbing, and they've done electrical work. They are our go-to company for all of that. I would grade them definitely an A+, depending on the technician. I already have recommended them.”

Review by
09/20/2017

“They are very fast, they're reasonably priced and they do really good work. They've done A/C, they've done plumbing, and they've done electrical work for us. I'd give them an A+.”

Review by
09/20/2017

“The servicemen are very professional and pleasant and they do good work. I had them to come install some lighting fixtures in my house. I would give them an A.”

Review by
09/20/2017

“I liked everything. They did electrical work for men and hung a chandelier, a two-story chandelier. I'd grade them as an A. Very likely to recommend them.”

Review by
09/20/2017

“They start with, like, I think like 90 bucks to come out to see what the problem was and then they never called me the day of to tell me what the issue was. And then I didn't even know they had gone out there. I'd forgotten about it but they just billed my credit card for $300. And when I called them and asked them about it, all they actually did was flip a switch on an electrical panel and so what I told the guy was ‘hey, if you had called me about what the problem is, I would've said, I'll fix it myself and I would've only been charged the $90’ and then they would've left and I could've flipped the switch. And I don't know how many times I explained that to them because anytime they come out, they'll diagnose the problem and then if you want to do the work, you have them do the work. But they never called me to tell me what needed done and no reason the person would pay $300 to flip a switch. I'd give them an D because I’ve also given them a lot of work with the rental properties I have and I also had them install an A/C unit in my primary residence. They flipped the switch fine, I guess. They were punctual. I don't know about cleanliness, I wasn't there. They were very knowledgeable.”

Review by
09/14/2017

“The technician from Reliable was very courteous. He took the time to explain. It was some electrical stuff that I was having done. I told him what I needed him to do today but there was a couple of other things that I was thinking about having done and asked if he could give a look at it and tell me about what it would cost and he did that. My front light wasn't working. I had changed the bulb and they would come on and went right back out. I thought there was a short. He said there wasn't. There was a part that he had to tighten and they work perfectly fine. I went out and bought new light fixtures for the front thinking that these were blown and I needed new fixtures and I didn't need them at all. I would give him an A. He was very punctual. What I was so impressed with was he could've just put the new fixtures up and I wouldn't have known the difference, but he was very honest and he was trying to save me money and that is very important nowadays. I mean, he could've said 'yeah we got to put these new ones up.' But no, he said, 'no, ma'am, these are perfectly fine.' And what I told him is now that he did that, I'm thinking of putting the fixtures I did buy on either side of the garage door and that's what he gave me an estimate on. I already have recommended them and it was a friend who recommended them to me.”

Review by
09/14/2017

“It was good. It was great. Our breaker box was having some issues. They didn't try to gouge it. We didn't know what was going on, in regards to our breaker box. We were in the process of trying to sell our house and the buyer noticed that the breaker box was overly hot. So we called them out there to see exactly what was going on. They did the test and all they said was that it was just a situation where the summer was beginning, so the air conditioner was working extra hard, but there was nothing significantly wrong. They could have easily gouged it and came up with something, but they chose to be truthful. They didn't have to replace anything. They could have fake replaced something and they chose not to. They just told us exactly what was going on. They told us we didn't need anything. I would give them an A overall. I wasn't there, but my wife didn't have a complaint.”

Review by
09/14/2017

“It was electrical work Reliable did for me. It was a breaker that had to be replaced. The lights weren't working. The breaker kept tripping off so he replaced it after troubleshooting. I would give them an A+. The quality of work was excellent. I don't remember the guy's name, but he didn't stay long. After he pretty much assessed what was going on, he knew exactly what was needed. He increased the breaker; it was fifteen and he gave us more. He was punctual and gave me a courtesy call before he arrived to let me know how far he was away. He was very clean. He was very knowledgeable. I'd be highly likely to recommend them.”

Review by
09/14/2017

“They did air conditioning, heating and plumbing. We've used them for several years for our H-VAC. Electrically, they had to put in some new lines for me. They did very good at that. Then we had them do a little bit of plumbing work for us. Nothing big but replacing a water regulator. They did a good job. They were on time, did it promptly, no problem. The last big job that they completed for me was the plumbing. I would give them an A+ overall.”

Review by
09/14/2017

“They did a great job, stood by their work. I would grade them an A. Quality of work was the best.”

Review by
09/14/2017

“They wired a basement. I would grade them a B+.”

Review by
09/14/2017

“The gentleman was pleasant. He was on time and he found something that had burned out and replaced it. It was all good. I had some lighting in the ceiling that wasn't working, like my overhead kitchen lights, and he repaired that. I'd give them a B+. The light's still working so I guess the quality is good. The gentleman that came out to the house was fine. I think they came on time. I don't really remember any problems. I don't think there was any problems with cleanliness; they put little booties on. He did fine, found the problem and showed it to me where the wire was burnt and replaced it. It was good.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: