Reliable Heating & Air, Plumbing & Electrical
6th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Reliable Heating & Air, Plumbing & Electrical has received 4.7 out of 5 stars based on 123 customer surveys.
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6th year as a Best Pick Call
"The people at Reliable are the sum of the company. We're honest and provide complete pricing up front. Many of our customers have been with us since the beginning because they can build the kind of relationship and familiarity with Reliable that you just can't have with a big corporation."

Dan Jape | Owner
Company Information
Services Offered
Reliable's Electrical Division specializes in residential and commercial electrical repairs and installations, such as generators and transfer switches, whole-house surge protection, service and panel upgrades, indoor and outdoor lighting, ceiling and attic fans, audio-visual and data wiring, and whole-house wireless lighting systems. Reliable also performs electrical inspections and testing, energy audits, and emergency services. Along with electrical services, Reliable provides heating, cooling, and plumbing services.
Warranty
Reliable offers a one-year parts and three-year labor warranty on all electrical work.
Company History
The company was founded by Dan Jape in 1978 and is family owned and operated.
Employee Information
Employees of Reliable wear uniforms and undergo background checks and drug testing prior to hire.
Licenses
ER102252
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
09/26/2017

“They did a good job. Those guys are good. In fact, we'll probably call them back out. They put a roof vent in. We might call them out for the garage, probably cover some outlets and put a vent that goes to the soffit in the future. Very good job. High quality work and the fan they put in has a ten or twelve year warranty. It's a good unit. We may call them though for an H-VAC system. We have warranty but we have a few problems with the unit. I think in the future if we want to upgrade it, we might call just to get some bids. We might call to see what the best rate is—the best service, best rate, and best quality too. Place some bids out there, get some perspective. I'd give them an A. It's not really their fault, there's a box up there that was kind of overloaded, I fixed that—to me that's more cosmetic so really that was my own preference. They did a great job. We had to reschedule. I took a day off so they had to come another day but overall punctuality as pretty good.”

Review by
09/26/2017

“They are easy to get a hold of, I've used them for several years at different properties. I had a bad experience with them that I scheduled at one of my rental properties for them to come out and give me an estimate. And when I made the appointment, I wasn't told that there was a flat service charge just for them to come out. There is a lot of miscommunication. I had two A/C units put in, they do my annual service and they've done some electrical work. I would grade them a B.”

Review by
09/26/2017

“They did what they said they were going to do, it worked and was at a reasonable price and I was pleased with them. I think they put an exhaust fan in the attic, they put a fan in the garage, and they switched a light-switch in one of the rooms. No plumbing. I had them do the annual checkup on the heating system and the air conditioner. I've been using them probably two years. I'd give them maybe an A-.”

Review by
09/26/2017

“They just did what they were supposed to do, when they were supposed to do it. The last thing they did was the fan—replaced the fan condensing motor—and then some other work with the air conditioning unit. They have done electrical for me in the past; they put a fan up for me. I would give them a B.”

Review by
09/26/2017

“It looked like they knew what they were doing and it was a nice person to work with. He came in and he did electrical work for me outside. I have a heating and air conditioning contract with them so they come twice a year to check it and do the maintenance work. I'd grade them as an A+.”

Review by
09/20/2017

“We use them for everything. They've done our H-VAC, plumbing, and they've done electrical work. They are our go-to company for all of that. I would grade them definitely an A+, depending on the technician. I already have recommended them.”

Review by
09/20/2017

“With Reliable, it's always wonderful. They've been doing work with us for several years. Actually, since we moved here seven years ago, they're our go-to. So they do great work. The last time they were here, it was just the A/C service maintenance. They've done electrical and plumbing work for me in the past. I would give them an A+ and be highly likely to recommend them.”

Review by
09/20/2017

“They start with, like, I think like 90 bucks to come out to see what the problem was and then they never called me the day of to tell me what the issue was. And then I didn't even know they had gone out there. I'd forgotten about it but they just billed my credit card for $300. And when I called them and asked them about it, all they actually did was flip a switch on an electrical panel and so what I told the guy was ‘hey, if you had called me about what the problem is, I would've said, I'll fix it myself and I would've only been charged the $90’ and then they would've left and I could've flipped the switch. And I don't know how many times I explained that to them because anytime they come out, they'll diagnose the problem and then if you want to do the work, you have them do the work. But they never called me to tell me what needed done and no reason the person would pay $300 to flip a switch. I'd give them an D because I’ve also given them a lot of work with the rental properties I have and I also had them install an A/C unit in my primary residence. They flipped the switch fine, I guess. They were punctual. I don't know about cleanliness, I wasn't there. They were very knowledgeable.”

Review by
09/20/2017

“They are very fast, they're reasonably priced and they do really good work. They've done A/C, they've done plumbing, and they've done electrical work for us. I'd give them an A+.”

Review by
09/20/2017

“The servicemen are very professional and pleasant and they do good work. I had them to come install some lighting fixtures in my house. I would give them an A.”

Review by
09/20/2017

“I liked everything. They did electrical work for men and hung a chandelier, a two-story chandelier. I'd grade them as an A. Very likely to recommend them.”

Review by
09/14/2017

“They did a great job, stood by their work. I would grade them an A. Quality of work was the best.”

Review by
09/14/2017

“They wired a basement. I would grade them a B+.”

Review by
09/14/2017

“The technician from Reliable was very courteous. He took the time to explain. It was some electrical stuff that I was having done. I told him what I needed him to do today but there was a couple of other things that I was thinking about having done and asked if he could give a look at it and tell me about what it would cost and he did that. My front light wasn't working. I had changed the bulb and they would come on and went right back out. I thought there was a short. He said there wasn't. There was a part that he had to tighten and they work perfectly fine. I went out and bought new light fixtures for the front thinking that these were blown and I needed new fixtures and I didn't need them at all. I would give him an A. He was very punctual. What I was so impressed with was he could've just put the new fixtures up and I wouldn't have known the difference, but he was very honest and he was trying to save me money and that is very important nowadays. I mean, he could've said 'yeah we got to put these new ones up.' But no, he said, 'no, ma'am, these are perfectly fine.' And what I told him is now that he did that, I'm thinking of putting the fixtures I did buy on either side of the garage door and that's what he gave me an estimate on. I already have recommended them and it was a friend who recommended them to me.”

Review by
09/14/2017

“It was good. It was great. Our breaker box was having some issues. They didn't try to gouge it. We didn't know what was going on, in regards to our breaker box. We were in the process of trying to sell our house and the buyer noticed that the breaker box was overly hot. So we called them out there to see exactly what was going on. They did the test and all they said was that it was just a situation where the summer was beginning, so the air conditioner was working extra hard, but there was nothing significantly wrong. They could have easily gouged it and came up with something, but they chose to be truthful. They didn't have to replace anything. They could have fake replaced something and they chose not to. They just told us exactly what was going on. They told us we didn't need anything. I would give them an A overall. I wasn't there, but my wife didn't have a complaint.”

Review by
09/14/2017

“They did air conditioning, heating and plumbing. We've used them for several years for our H-VAC. Electrically, they had to put in some new lines for me. They did very good at that. Then we had them do a little bit of plumbing work for us. Nothing big but replacing a water regulator. They did a good job. They were on time, did it promptly, no problem. The last big job that they completed for me was the plumbing. I would give them an A+ overall.”

Review by
09/14/2017

“They did some plumbing work for us. They ended up selling us something that wasn't necessarily a problem and we still ended up having a problem and had to call them back. We weren't that thrilled with it. Overall, I would give them a C. For the work that they did, it was done well but the troubleshooting wasn't done properly. I feel like we were sold something that we didn't really need. It wasn't a difficult type of thing; we just feel like they kind of rushed through the initial troubleshooting. They were pleasant and on time. We've worked with their people before and had a better experience with plumbing. This last time was plumbing. It wasn't their electrical crew.”

Review by
09/14/2017

“It was electrical work Reliable did for me. It was a breaker that had to be replaced. The lights weren't working. The breaker kept tripping off so he replaced it after troubleshooting. I would give them an A+. The quality of work was excellent. I don't remember the guy's name, but he didn't stay long. After he pretty much assessed what was going on, he knew exactly what was needed. He increased the breaker; it was fifteen and he gave us more. He was punctual and gave me a courtesy call before he arrived to let me know how far he was away. He was very clean. He was very knowledgeable. I'd be highly likely to recommend them.”

Review by
09/14/2017

“The gentleman was pleasant. He was on time and he found something that had burned out and replaced it. It was all good. I had some lighting in the ceiling that wasn't working, like my overhead kitchen lights, and he repaired that. I'd give them a B+. The light's still working so I guess the quality is good. The gentleman that came out to the house was fine. I think they came on time. I don't really remember any problems. I don't think there was any problems with cleanliness; they put little booties on. He did fine, found the problem and showed it to me where the wire was burnt and replaced it. It was good.”

Review by
03/10/2017

“The technician knew what he was doing. Found my little problem, took care of it, no problem. I could have done it myself at a certain point, but I didn't want to get zapped. It was an outlet that was broken. He repaired it, no problem. With him, it was the best grade. I called the company because he knew what he was doing. He traced it through, found what the problem was, and took care of it. The tech was good, but for the company itself, I would rate it kind of low. Technician was good, came when he was supposed to, kept me updated on the way everything was going to go, but, pricewise, I wouldn't recommend the company again for what they charge. They charge by the hour, and I can understand that. They want to get paid for it. But it's based on an hour, and for what he charged, I wouldn't do it again with the company because he charged $200 an hour. If that's what the going rate is for the company, the company's probably a couple of millionaires, and it's not good for the customers. If you're going to charge $100, I can see that, but the part he replaced probably cost $10. I wanted to get some other electrical services I needed. I'm going to go elsewhere for better prices.”

Review by
03/10/2017

“It's been a very good experience. They're polite and they're nice. They do it on time and finish the job. They put six lights in for me. I had fluorescent lights taken out and those put in. I'd say they're an A. It was very good.”

Review by
03/10/2017

“They were on time, on budget, and did what they said they'd do. I had some electrical outlets put in and then light switches. I also had an electrical outlet put in the wall in my garage. I'd give them an A+. They did everything they said they'd do.”

Review by
03/10/2017

“They showed up on time like they said they would and they performed the work as requested, so I appreciated that very much. Reliable did a couple rewirings for the plug downstairs in my basement for about four overhead lights I needed plugged in. I would give them an A-.”

Review by
03/10/2017

“Everything was fine. I had no problems with the electrical work.”

Review by
03/10/2017

“I don't have any complaints at all with the electrical work.”

Review by
03/10/2017

“They were quick and on time. I needed my light in my bathroom fixed. I'd give them an A.”

Review by
03/10/2017

“They get A's on everything. They actually did a great job. It was electrical work.”

Review by
03/10/2017

“They were courteous and professional. They did an electrical problem I had, some lights in the bedroom.”

Review by
03/10/2017

“They were very good, courteous, nice, and inexpensive. They did electrical work for me. They get an A+.”

Review by
03/10/2017

“They were quick. It was kind of an emergency, and they were able to come the same day. They replaced the entire electrical panel box for me. I'd give them an A.”

Review by
03/10/2017

“When they say they're going to be here, they're here. They put electrical outlets outside. I'd give them an A.”

Review by
03/10/2017

“He showed up on time, did the job, and everything works now. They did some wiring issues. I'd give them an A.”

Review by
03/10/2017

“They were prompt, on time, and did exactly what needed to be fixed. They did a thermostat for the furnace and fixed a faucet knob. I'd give them an A.”

Review by
03/10/2017

“They were very professional. It was an inspection, a peace-of-mind inspection for my plumbing and electrical. I'd give them an A.”

Review by
03/10/2017

“They were on time and very supportive. They knew exactly what needed to get done and they got it done in a very short amount of time. They did electrical work for me. I'd give them an A+.”

Review by
03/10/2017

“I like the professionalism. I like the quality of the work that was done, and I liked the price. They did electrical work. I had a few outlets that were replaced, a few light fixtures that were replaced. I'd give them an A+.”

Review by
03/09/2017

“I don't remember a negative experience. I probably had no complaints with their service. That was the electrician that came out.”

Review by
03/09/2017

“It was good. They did what I asked them to do. It was electrical work. I'd give them an A.”

Review by
11/02/2016

No review comments provided

Review by
11/02/2016

No review comments provided

Review by
05/09/2016

“Pricing is ambiguous, and really depends on the service tech who makes the call. Apparently not all the techs have the required qualified training, to do the job correctly the first time. Base on the service I received for A/C and electrical work; the words Reliable, Professionalism and Customer Service is missing.”

Review by
05/09/2016

“First day after installation of complete unit; it did not work. Customer service advised me at 7:3 am tech would arrive after next call. Customer service kept me at the house until 1pm that night and then I rescheduled the tech for the next week. Four installation problems found. The unit runs perfectly. I called for a whole house breaker, tech arrived on time with all the tools to do the job and he did an great job. I have more work to do and I will call Reliable.”

Review by
07/23/2015

“The only people we use are from Reliable because they’ve been very good. We put a geothermal unit in the village green, and we put solar panels on our city hall. Then, we had various work done so that we could make our houses more energy efficient, and the overall effect has been awesome. Reliable has shown that they really care about not just doing air conditioning, heating, and electrical work, but also about being energy efficient. I would highly recommend them, and I’d give them an A+, easily.”

Review by
07/23/2015

“Reliable installed a completely new heating and AC system in my home....or should I say attempted to install a new system in my home. The saga began in December of 2014 and is still ongoing today as the system is still not operating properly. The issues began right from the start with the original installer who attempted to install the system. The installation was to take 1.5 days per Reliable. It began on a Thursday and was not running until the following Tuesday. All this time we were without heat. The 1st installer was not qualified or capable to complete the installation and walked off the job that Sunday without a word and left us cold and without an explanation. Reliable sent a repair tech. Sunday evening to see if he could get us heat.......he was clueless and I had to ask him to leave. Finally that Tuesday the system was running........but it continues. The system would not shut off. So another service call.....Reliable thought a board was the cause so they brought one along. Misdiagnosis. ...the board was not the issue...the second installer wired the system incorrectly. And to add to the issues, he wired the water overflow safeties incorrectly even though on his signed completion check list, he indicates they were checked and operational. They were not . So as to not go on and on, Reliable has been back a half dozen more times to rewire, connect sensors that were left unconnected, replace ductwork, replaced a botched plenum....and more.”

Review by
07/23/2015

“Unfortunately, I did not have a great experience with this company. Their service technicians were very professional and friendly. It's not their fault their company has confusing rules and steep rates. I called Reliable to take a look at a ceiling fan than needed repair and was told it would be a flat $89.99 for them to come out and look at it. They had an opening that afternoon and would call me 30 minutes prior to arrival. So far so good. By 6pm when nobody had called me, I called back and was told I was the very next person in line and should hear from a technician shortly but I never heard from anyone. The next morning, the office called, apologized and offered a discount off my visit because nobody ever came. I never called to complain and didn't ask for a discount so this was appreciated. Unfortunately, it goes downhill from there. The technicians showed up and explained to me that it would be $245 for them to diagnose and repair the fan and that was for 45 minutes of work. They looked at my fan for MAYBE 10 minutes, said it was completely busted and they wouldn't be able to fix it and proceeded to give me a bill for $200 for diagnosing this. Shocked, I questioned what the flat rate $89.99 was for and he explained that rate was only if they 'looked' at something, not if they 'touch' something. I can't imagine many situations where they are just going to stare at something that needs repair and not actually investigate.”

Review by
07/23/2015

“Replacement of 2 outside spigots (down into wall); repair and replace 2 bathroom toilets; install/replace garbage disposal; installed bedroom ceiling in addition to running electrical line to ceiling. Positive only. Reliable and timely for two separate visits. Minimum time adhered to as well as price estimates.”

Review by
07/23/2015

“Unit was not working, a wire nut had come loose and he fixed it. Positive”

Review by
07/23/2015

“Outside lighting and garage receptacle. Customer Service is phenomenal along with pride in their work”

Review by
07/23/2015

“An important GFI outlet had to be replaced Timely & reasonable service and cost . Knowledgeable an sociable technician .”

Review by
07/23/2015

“They replaced my gas heating and electric cooling systems with an electric heating and cooling system and added an additional return to the duct system. They were prompt, professional, and courteous.”

Review by
04/01/2015

“Reliable Heating & Air put two air conditioning units in for me. Again, they did a good job. I had them come out twice to finish the work I expected them to do on the, I had an air conditioning unit completely put in the downstairs and I really wasn't overly impressed with the way they installed the duct work and left everything the way it was. What the idea is, they don't turn it on, well if they don't turn it on how will I know when I get the basement finished that it ever works let alone when you walk downstairs and you spent 6000 dollars to have something installed. Why should the ducts be hanging down and so on and so forth. So they had their salesman come back out. They told him exactly what I was disappointed in and ultimately came back and they took care of it. I would give them probably a B as far as a rating. Because I think the work that they did do was top notch after it was all said and done. I had one air conditioning unit completely replaced and I had one where they installed a brand new unit where there wasn't one. They had to come in and reinstall the ducts they had hanging all over the place, obviously installed the thermostat that they screwed to the wall and never wired anything.”

Review by
03/30/2015

“Reliable does my heating and air. I like their courtesy, and they're on time. They did my fall inspection the last time they came out. I would give them an A. Reliable does electrical and plumbing work for me, and they will also do the duct cleaning for me as I need it.”

Review by
03/23/2015

“We use Reliable. Honestly, they followed through and did what they said they were going to do with quality that exceeded what I'd seen with anybody else, and I work in the industry for a gas and electric utility. The way they sealed and repaired the ducts and installed a brand-new system—the taping, the sealing of it—was outstanding. The customer service was good too. They did a fantastic job, and I'd give them an A.”

Review by
03/19/2015

“I used Reliable when I had some electrical service done, and they did a great job. They put in smoke detec­tors and light fixtures, and I would use them again. I would rate them as an A+ company.”

Review by
03/16/2015

“Reliable does our heating and air, and I have to say lately they've become unreliable. I think that this is because they've decided to diversify into plumbing and electric. HVAC has started to become just additional work. What I found is on installation, and this I heard from the latest serviceman that was here, is that 61 percent of their installs require a serviceman to come back and remedy the situation. We ran into this with the system that we had. When the serviceman found out what the problem was and went to order a new part, he was questioned on ordering that new part. The service department said, wait a minute, this is under warranty, it was just installed. The service manager said, well I guess you can go ahead and order it then. It really is astonishing. We switched from another company to Reliable, and now Reliable seems to be going down the drain. Reliable's rated at probably a C- right now. 61 percent of the calls are from installs that are done improperly. The salesman told me what had been installed was totally wrong. You know, when it comes to HVAC, I may be dumb, but I'm not stupid.”

Review by
11/24/2014

“They fell through the ceiling in my kitchen. The top of the blower unit, they didn't seal the duct work so I was heating my attic for two months. The thermostat, they put it on an exterior wall. It should've been mounted on an interior wall. They wired the valves incorrectly so that they would open all the time so they were never closed. That was hot as molasses in all the rooms. It wasn't a pleasant experience. They came out and resolved all the issues but it was quite the chore to get it working efficiently the way it should've been. I'd have to see how the next goes as far as the servicing with coming out and working on the unit and everything. They did extend the warranty and provide another year where I could have faith in an extended warranty. They came out and they worked and the people that I dealt with after the installation were excellent. As far as the installers go, they suck. I would say they're a C.”

Review by
11/24/2014

“They were reliable. They lived up to their name. We had some minor problems to start with, but it was all little things caused by the people that came out. When they installed the air conditioner, furnace, and the heat pump, they left an old wire on the outside unit and that burnt out when they unit got in, and it was built so much stronger than the other one, that burned out. The guy that came out and fixed that forgot to turn the pump back on and the pump thing filled up. It didn’t matter as long as the heat was on, but when we turned the air on, it wouldn’t come on—it was full. We’ve had little things like that happen, but they kept sending people out and sending people out until they finally got everything fixed. I haven’t had any more problems. Everything is fine and dandy now. I love my pump. They didn’t do any other work for me, besides HVAC work. The reason I chose them over a different company is because of their reputation. I'd give them an A. Three weeks after we put it in I’d have given them a different grade, but after I look back on it, it wasn’t Reliable’s fault. In a way, it was but it was just foolish little things that their men did. I hope they’ll learn from all that.”

Review by
11/24/2014

“Reliable was just perfect. They’re wonderful people. I liked their timeliness, and they did everything the way it should be done. We had absolutely no complaints about them. They were very kind and prompt. They were very good, and they cleaned up after themselves, and they were very polite—extremely polite. What else can I say—they’re perfect.”

Review by
11/24/2014

“They're good. They did a good job. They installed my heating, my HVAC system. It was my air conditioner unit and my heating unit. It was my electric furnace and my air conditioner. The rating would be good because they didn’t get it right the first time.”

Review by
11/24/2014

“I had a good experience with them, and everything’s been OK so far. I'd give them an A.”

Review by
04/29/2014

“I had a new air conditioner put in by Reliable Heating and Air and had a horrible experience. Horrible. Let's see, they installed the new air conditioner, it did not work properly. They made 11 visits after, and could not get it right. I know he's expanded, and every time I see his commercials, I almost want to shoot the tv. It was bad. It was bad. They were not proactive on getting people out here to get it fixed—I'd have to call them two and three times a day. It was bad. Finally, I had them come take it out, and I asked for a refund. They came and got it, I talked to the Trane distributor—he was out here two or three times. They just couldn't get their act together, and I kind of pushed it and said, You've had 11 opportunities, and you've not been able to figure out what the problem was. You have to be proactive—it was always me calling them. I'd talk to the owner or I'd ask him to call me back and I'd wait until the end of the business day and he wouldn't return the calls. I mean, enough is enough. If they had not returned my money—luckily I put it on Discover, so they didn't really have a choice. I would give them a D.”

Review by
04/28/2014

“Reliable was fantastic. I’ve used them a lot. It’s good service, and they do a good job. They do my HVAC, plumbing, and some electrical work, too. They’re doing very, very well, and I’d say my experience was excellent. I’d give them an A.”

Review by
04/02/2014

“Reliable Heating & Air installed a new circuit board. Other than that, they've just done maintenance. I give them an A+.”

Review by
12/05/2013

“Reliable has been great. They do what they say they’re going to do, without any hassle. I’d give them an A.”

Review by
09/16/2013

“I had a very good experience with Reliable. The electricians were professional, polite, and timely. They installed a ceiling fan and replaced an electrical outlet. The quality of work was very good—definitely an A+.”

Review by
09/16/2013

“I think Reliable Heating & Air did OK, they did a satisfactory job. It was a problem with the heating system. The previous people who had installed it they had the wiring kind of done wrong so they straightened that out and put some more Freon into the air conditioning unit. So the overall just was satisfactory. They were courteous. I would give them an A.”

Review by
09/16/2013

“I believe they did some work. Reliable Heating & Air fixed it. They came out last month to fix an electrical fuse, and they did fix it. The dryer wasn't working. I would use the company again. I think the quality of the work was fine. They did the work, they were able to come out when they said they'd come out, they came out sooner than anybody else so they were very good. I'd give them an A+.”

Review by
09/13/2013

“Reliable did some work for me in the past. I was initially quoted a price and charged a different price. I contacted the company about it. The issue was resolved about a month later. They put in an outlet. The quality of the work was good. They finished the job, but the electrician made a hole in the wall to access the system and wires. He left the hole in the wall, so right now I still have a hole in my wall. I would give them a D. I would tell a friend or a relative not to use them.”

Review by
09/13/2013

“Reliable did some electrical work for me before, and they did a great job. They were on time, and the price was good. I would give them an A+.”

Review by
09/12/2013

“They came when they said they were going to come, and the electrician did a quick job. He made it look like it was a simple thing. It was one, two, three, and he was in and out. I had a situation with a blown outlet here on the side of the garage. This was my first time needing to use Reliable, and I’m not sure that I will use them again if I have a need for additional services. I'm under the contract right now, so I'm not sure that I will use them again. If need be, I'll give them a call and compare prices. That's what I would definitely do. I'd give the company an A+ grade.”

Review by
09/12/2013

“I have no complaints. One, Reliable Heating & Air came out and I had one of my A/C units was acting up so they came and fixed that and then they also came out a second time and a maintenance on both of my units. The quality of the work was very good. I was really impressed that, being that I'm in Georgia and as hot as it is, and I called them one day and the next day they were at my house fixing my unit. That's the first time I used the company. I would give them an A+. I would tell them that they're very responsive, they seem very knowledgeable, and they did what I asked them to do, and I haven't had any issues so I would definitely recommend them. In fact, I'm thinking about trying them for some of my electrical needs.”

Review by
09/12/2013

“I chose a 5 ton versus a 4 ton and thinking that that would be the better choice because I was given choices and it ended up being too much, the humidity in the house. It just ended up being a disaster and Mr. Jape, I think is his name, Dan, I spoke to him and they came and they took that unit and brought proper unit and also redid the duct work under the house. Reliable Heating & Air did this without any additional charge. The technicians were unbelievable, unbelievable. I also use them for electric and plumbing. The heating and cooling was the most recent visit. They had to come out and do some electrical along with that. I would grade them an A.”

Review by
09/12/2013

“Reliable Heating & Air provided service for me. It was way overpriced than what I thought it would be. They came out to install a whole home surge protector. It was supposed to be $200.00 and it ended up costing about eleven hundred. I didn't realize there was $150.00 trip charge and all that stuff. I would give them a B. I would not recommend them to friends or family.”

Review by
09/12/2013

“Reliable Heating & Air did some work for us in the past. The quality of the work they did was good, I guess. Our A/C was not working upstairs and they found that a fuse was bad. I would use the company again. I guess I'd give them an A. They did good work and I haven't had any problems.”

Review by
09/11/2013

“Reliable installed an overhead extraction fan, and they also added quite a few light fixtures and moved two lights. The quality of everything was great; they did a fantastic job. I would use them again, and I’d give them an A+.”

Review by
09/11/2013

“Reliable Heating & Air arrived on time and they were very friendly and very to the point and they did their job really well. I believe they replaced two compressors and some wiring. The work came out really well. It was good. It worked out. We had no issues with their cleanup. I liked that they would call before they were on their way so we knew when to expect them. I’d give them an A+.”

Review by
09/11/2013

“Reliable Heating & Air did some work for me in the past. They do electrical. They probably installed some lights for me. The quality of the work was great. Everything works great. That was my first time using the company. I'd give them an A. I would tell a friend or relative to use them.”

Review by
09/11/2013

“Reliable Heating & Air did some work for me in the past. I thought they did the fuse box. I had my whole fuse box changed from fuses to those other things. I would give them an A because I don't see anything they did that was wrong - this was putting in my fuse box. I think they came out and they did what they had to do and didn't hang around or fool around. They came and did it and left. It was my first time using the company, and it took awhile for them to even send the bill.”

Review by
09/11/2013

“My brother has a house that we remodeled down in Atlanta. I liked that Reliable Heating & Air was easy. From a reliability standpoint, a lot of the heating and air service people that I called in the Atlanta market - because we left the area before we were actually able to find a contractor - for one, Reliable Heating & Air actually responded to my call. Two, they had more than just kind of heating and air. They had electrical service as well, so they were a little bit broader services than maybe some other folks in that area, so they're kind of able to meet my needs that way. They did some electrical work for us, they did some plumbing work for us and they did some work in our HVAC system. The electrical work, they actually looked as part of the home inspection that we were getting ready in the house that we were flipping, the inspector had found some faulty wiring in the circuit board, so they reworked some of the circuit board wiring. They fixed two sinks that actually had plumbing issues and the HVAC system, the inspector had called out there was a problem with it not working properly, and in fact the inspector hadn't turned the unit on properly, so they did some work, they serviced it for us and were on their way. The thing I'd give them credit for is, we didn't have anybody home, so my real estate agent let them in, so they came at the time that they promised to be there. In addition to that, I promptly got an invoice from them the next day. I would give them an A+.”

Review by
09/11/2013

“Reliable Heating & Air came and they fixed an electric problem. I've used them in the past, that's why I chose them. I would give them a B. This company is recommendable to others.”

Review by
09/10/2013

“Working with Reliable was a positive experience. They installed a 220-volt outlet. The quality of work was good, and I'd use them again. I'd say they get an A+. I'd recommend them.”

Review by
09/10/2013

“Reliable went above and beyond. They replaced several switches, and they rewired our garage doors. They had good attitudes, and they were very helpful. I’d give them an A+.”

Review by
09/10/2013

“They did electrical work out at our pool. The quality of the work was good, and I would use them again. They deserve an A+ because they did great work—not necessarily cheap, but great work.”

Review by
09/10/2013

“Reliable discovered an electrical outlet that was bad, and they also installed ceiling fans for me. The company is very reliable and helpful, and their electricians are wonderful. I love them—A+.”

Review by
09/10/2013

“We had electrical work done as well as a hot water heater installed, and they did it like they said they would. The cleanup was fine, and the workers were friendly and nice. Everything went smoothly. I'd give them an A+.”

Review by
09/10/2013

“I had a positive experience because they were competent and fast when they did some electrical work. It was my first time using them; I heard about them from Best Pick Reports. I would rate them as an A.”

Review by
09/10/2013

“The work was good; I didn't have a problem. It was my first time using Reliable. They installed an HVAC system, and they also ran electrical stuff for my basement. They were knowledgeable and knew what they were doing. I would give them an A+.”

Review by
09/10/2013

“They did some electrical work. The quality of the work was OK. I'd give them an A.”

Review by
09/10/2013

“I had a negative experience. I had them come out to check an attic fan and to check an outlet for me. They did check the attic fan, and they gave me a pretty high price to fix it, so I wasn't going to have that done. I wanted to have them go ahead and fix an electrical outlet that I had. I told them exactly what was wrong with the outlet. So, I had to pay them, I guess, the $89 visit plus the fee for fixing the outlet, and they left. I found out that they, in fact, did not fix the outlet. They changed the junction box that the outlet sat in, but they did not actually change the outlet. They put the same outlet back in there and told me that they fixed it. I called the company back, and they gave me the technician's number and said, ‘Call him and discuss it with him.’ So he spent ten minutes on the phone giving me the runaround about what they did to fix it and so forth and so on, and he assured me that it was fixed. So, I had another electrician come out here, and in fact it was not fixed, so I had to have call the company again and ask them to send someone else out. I was not happy with that, because I just felt like he just kind of sold me a bill of goods. I would give them a D.”

Review by
09/10/2013

“I had a positive experience because of their promptness of arriving and getting right to the problem. I had some lights that wouldn't come on in my kitchen. They were shorted or something. They diagnosed it real quick. They were in and out of here in about 15 or 20 minutes. Everything's held up very good. I couldn't tell they'd been here, the cleanup was good. This was the first time I've used them. I'd give them an A+.”

Review by
09/10/2013

“Reliable was great. I think they earned their name very honestly. They were reliable and very thorough, and they called like they said they would. They were very professional and easy to work with, and they did a good, quality job and quality work. We had some electrical work done, the furnace checked out, some repair done on the furnace, and things done to the Freon and the A/C. They were here three different times—the last one was probably two weeks ago for the heating and air. We went ahead and rewrapped the plenums and cleaned out some of the registers. They were just very professional, and I was very pleased. I'd give them an A+ across the board.”

Review by
09/10/2013

“Reliable did some electrical work at my mother’s house for an outlet over the stove. The guy who did it was great. He was very professional and finished in a reasonable amount of time. Everything's held up well with no problems. It was my first time using them, but I'd definitely use them again. I would definitely give them an A+.”

Review by
09/10/2013

“They're fantastic. There were three different teams. They all showed up on time, they all knew what they were doing, and they all were very polite and helpful. If there were things that weren't clear, they were able to help me make a decision and come up with a good solution. They did electrical repair work, some minor plumbing repair work, and some HVAC work. They earned an A+.”

Review by
09/10/2013

“I had a positive experience. What made it positive was the competence and the good attitude of the workers and the price was competitive. I had them do an estimate at the house, we didn't hire them and then there was a condo, they installed a hot water heater. They did a great job. Everything's held up fine. The quality of the work was excellent. I'd give them an A. The only problem I encountered was the guy who was supposed to give me the estimate got confused about stuff, but the guys who installed, A.”

Review by
09/10/2013

“Reliable did electrical and plumbing work, and I was very satisfied. I think that they were professional. They were on time, they did what they said they were going to do, and they quoted a single price. I'd say they get an A+.”

Review by
09/10/2013

“They did a good job, and I had a positive experience. They did some electrical work for us and got some stuff in order that I had messed up in my attic. They were pretty clean and efficient, and they got out pretty quickly. I would use them again. I'd give Reliable an A+ rating.”

Review by
09/10/2013

“I had a positive experience. They fixed the heating and air conditioning unit and they put in two ceiling fans. I am satisfied with the service they provided. I heard about them from my father-in-law. I have a high opinion of their service and work quality. I’d give them an A+”

Review by
09/09/2013

“They actually came out and removed, replaced, and installed a new security light on the exterior of our home. They also traced down a wiring problem on another security light. They were very responsive, the quality was good, and their price was good. I would give them an A+ rating.”

Review by
09/09/2013

“I had a very positive experience. They did a great job. They installed a 50 gallon electric water heater. I was satisfied with the way they took care of this job and the clean up. They did a good job. I would consider them for use in the future. I would give them an A+.”

Review by
09/09/2013

“I had both a positive and negative experience with Reliable. They did a good job. They turned up but they were pretty expensive. I was hit by lightning and they had to replace some plugs that burnt out. They did some electrical work. I'd give them an A in quality.”

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