Reliable Heating & Air, Plumbing and Electrical
7th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.6 out of 5 stars based on 107 customer surveys.
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7th year as a Best Pick Call
"Reliable Heating & Air, Plumbing and Electrical started in my basement in 1978. We are proud to have served Georgia for the last 40 years. We are also extremely proud to offer affordable solutions for homeowners to upgrade their heating and cooling system, water heater, or even a generator for zero down and low monthly payments."

Dan Jape | Founder
Company Information
Services Offered
Reliable's Electrical Division specializes in residential and commercial electrical repairs and installations, such as generators and transfer switches, whole-house surge protection, service and panel upgrades, indoor and outdoor lighting, ceiling and attic fans, audio-visual and data wiring, and whole-house wireless lighting systems. Reliable also provides electrical inspections and testing, energy audits, and emergency services. Along with electrical services, Reliable offers heating, cooling, and plumbing services.
Warranty
Reliable offers a one-year parts and three-year labor warranty on all electrical work.
Company History
The company was founded by Dan Jape in 1978 and is family operated.
Distinctions
Reliable employs Building Analyst Professionals accredited by BPI.
Employee Information
Employees wear uniforms, and undergo background checks and drug testing.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
1305 Chastain Road NW
Kennesaw, GA 30144
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
ER102252

Compiled Score:

Reliable Heating & Air, Plumbing and Electrical has received 4.6 out of 5 stars based on 107 customer surveys.
5
84
4
12
3
3
2
6
1
2
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/31/2019

“They just put in new air conditioning and heating units.”

Review by
10/31/2019

“I would like to recognize Jennifer for her exceptional service.”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“I would like to recognize the technician. He was very helpful and polite.”

Review by
10/31/2019

“I would like to recognize the electrician they sent out that was the head of the operation for his exceptional service.”

Review by
10/31/2019

“Reliable Heating & Air was very professional and on time.”

Review by
10/31/2019

“I would like to recognize the gentleman that installed my tankless water heater. He was very professional, went above and beyond and I think he was just awesome as a human being, a person, very professional. He did an awesome job. He and the other gentleman that was with him were great.”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“Please recognize David Unitt”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“They exceeded my expectations because they did exactly what they said that they were going to do.”

Review by
10/31/2019

“They are professional and quick to respond to issues that you don't normally have.”

Review by
10/31/2019

“I was most satisfied with the price.”

Review by
10/31/2019

“Just the efficiency and the timeliness. They exceed my expectations.”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“They met my expectations on both jobs.”

Review by
10/31/2019

No review comments provided

Review by
10/31/2019

“I would like to recognize Chris Brown for his exceptional service.”

Review by
10/30/2019

“I suppose in the value of service because sometimes they don't even charge so I trust that they aren't trying to make a buck and really fixing repairs.”

Review by
10/30/2019

“Tim Broome was very professional and worked quickly to install my ceiling fan. Should I have other electrical needs, Tim would be my preferred tech.”

Review by
10/30/2019

No review comments provided

Review by
10/30/2019

No review comments provided

Review by
10/30/2019

No review comments provided

Review by
10/29/2019

“All”

Review by
10/29/2019

“Great communication, Arrived on time. Very professional. Highly recommend!”

Review by
10/29/2019

No review comments provided

Review by
10/29/2019

“The technician who came to perform the work was phenomenal. He was patient and took time to explain his findings and what his plan of action was.”

Review by
10/29/2019

No review comments provided

Review by
10/29/2019

No review comments provided

Review by
10/29/2019

“Called for service to fix an issue; didn't solve on the first visit and I wasn't able to get the tech to call me back to discuss options to resolve”

Review by
10/29/2019

No review comments provided

Review by
10/07/2019

“They exceeded my expectations on everything that they did for me.”

Review by
10/04/2019

No review comments provided

Review by
09/18/2019

No review comments provided

Review by
11/26/2018

“I was satisfied because the technicians on site were courteous. and prompt.”

Review by
11/24/2018

“All of their work has differently met expectations in the past.”

Review by
11/22/2018

No review comments provided

Review by
11/21/2018

“The quality of technicians that Reliable sends out have all be superb! We greatly appreciate the trust that engenders.”

Review by
11/21/2018

No review comments provided

Review by
11/19/2018

No review comments provided

Review by
11/15/2018

No review comments provided

Review by
11/15/2018

No review comments provided

Review by
11/13/2018

“I would like to recognize the technicians that came out for exceptional service.”

Review by
11/05/2018

“I would say all of them. They did a great job.”

Review by
11/05/2018

“The problem was resolved.”

Review by
11/03/2018

“All employees that have helped me. Justin, most recently. VERY professional and helpful.”

Review by
11/01/2018

“Chad Massey, the electrician that did the work was excellent.”

Review by
10/27/2018

“We have been using Reliable Heating & Air for several years and they always stand behind their work and the products they sell, even when it is not to their advantage to do so. Their technicians are friendly and courteous.”

Review by
10/26/2018

“Jim the head of electrical did a great job and Justin did a great job and took action immediately.”

Review by
10/25/2018

No review comments provided

Review by
10/22/2018

No review comments provided

Review by
09/26/2017

“They did a good job. Those guys are good. In fact, we'll probably call them back out. They put a roof vent in. We might call them out for the garage, probably cover some outlets and put a vent that goes to the soffit in the future. Very good job. High quality work and the fan they put in has a ten or twelve year warranty. It's a good unit. We may call them though for an H-VAC system. We have warranty but we have a few problems with the unit. I think in the future if we want to upgrade it, we might call just to get some bids. We might call to see what the best rate is—the best service, best rate, and best quality too. Place some bids out there, get some perspective. I'd give them an A. It's not really their fault, there's a box up there that was kind of overloaded, I fixed that—to me that's more cosmetic so really that was my own preference. They did a great job. We had to reschedule. I took a day off so they had to come another day but overall punctuality as pretty good.”

Review by
09/26/2017

“They did what they said they were going to do, it worked and was at a reasonable price and I was pleased with them. I think they put an exhaust fan in the attic, they put a fan in the garage, and they switched a light-switch in one of the rooms. No plumbing. I had them do the annual checkup on the heating system and the air conditioner. I've been using them probably two years. I'd give them maybe an A-.”

Review by
09/26/2017

“It looked like they knew what they were doing and it was a nice person to work with. He came in and he did electrical work for me outside. I have a heating and air conditioning contract with them so they come twice a year to check it and do the maintenance work. I'd grade them as an A+.”

Review by
09/26/2017

“They just did what they were supposed to do, when they were supposed to do it. The last thing they did was the fan—replaced the fan condensing motor—and then some other work with the air conditioning unit. They have done electrical for me in the past; they put a fan up for me. I would give them a B.”

Review by
09/26/2017

“They are easy to get a hold of, I've used them for several years at different properties. I had a bad experience with them that I scheduled at one of my rental properties for them to come out and give me an estimate. And when I made the appointment, I wasn't told that there was a flat service charge just for them to come out. There is a lot of miscommunication. I had two A/C units put in, they do my annual service and they've done some electrical work. I would grade them a B.”

Review by
09/20/2017

“With Reliable, it's always wonderful. They've been doing work with us for several years. Actually, since we moved here seven years ago, they're our go-to. So they do great work. The last time they were here, it was just the A/C service maintenance. They've done electrical and plumbing work for me in the past. I would give them an A+ and be highly likely to recommend them.”

Review by
09/20/2017

“We use them for everything. They've done our H-VAC, plumbing, and they've done electrical work. They are our go-to company for all of that. I would grade them definitely an A+, depending on the technician. I already have recommended them.”

Review by
09/20/2017

“They are very fast, they're reasonably priced and they do really good work. They've done A/C, they've done plumbing, and they've done electrical work for us. I'd give them an A+.”

Review by
09/20/2017

“The servicemen are very professional and pleasant and they do good work. I had them to come install some lighting fixtures in my house. I would give them an A.”

Review by
09/20/2017

“I liked everything. They did electrical work for men and hung a chandelier, a two-story chandelier. I'd grade them as an A. Very likely to recommend them.”

Review by
09/20/2017

“They start with, like, I think like 90 bucks to come out to see what the problem was and then they never called me the day of to tell me what the issue was. And then I didn't even know they had gone out there. I'd forgotten about it but they just billed my credit card for $300. And when I called them and asked them about it, all they actually did was flip a switch on an electrical panel and so what I told the guy was ‘hey, if you had called me about what the problem is, I would've said, I'll fix it myself and I would've only been charged the $90’ and then they would've left and I could've flipped the switch. And I don't know how many times I explained that to them because anytime they come out, they'll diagnose the problem and then if you want to do the work, you have them do the work. But they never called me to tell me what needed done and no reason the person would pay $300 to flip a switch. I'd give them an D because I’ve also given them a lot of work with the rental properties I have and I also had them install an A/C unit in my primary residence. They flipped the switch fine, I guess. They were punctual. I don't know about cleanliness, I wasn't there. They were very knowledgeable.”

Review by
09/14/2017

“The technician from Reliable was very courteous. He took the time to explain. It was some electrical stuff that I was having done. I told him what I needed him to do today but there was a couple of other things that I was thinking about having done and asked if he could give a look at it and tell me about what it would cost and he did that. My front light wasn't working. I had changed the bulb and they would come on and went right back out. I thought there was a short. He said there wasn't. There was a part that he had to tighten and they work perfectly fine. I went out and bought new light fixtures for the front thinking that these were blown and I needed new fixtures and I didn't need them at all. I would give him an A. He was very punctual. What I was so impressed with was he could've just put the new fixtures up and I wouldn't have known the difference, but he was very honest and he was trying to save me money and that is very important nowadays. I mean, he could've said 'yeah we got to put these new ones up.' But no, he said, 'no, ma'am, these are perfectly fine.' And what I told him is now that he did that, I'm thinking of putting the fixtures I did buy on either side of the garage door and that's what he gave me an estimate on. I already have recommended them and it was a friend who recommended them to me.”

Review by
09/14/2017

“It was good. It was great. Our breaker box was having some issues. They didn't try to gouge it. We didn't know what was going on, in regards to our breaker box. We were in the process of trying to sell our house and the buyer noticed that the breaker box was overly hot. So we called them out there to see exactly what was going on. They did the test and all they said was that it was just a situation where the summer was beginning, so the air conditioner was working extra hard, but there was nothing significantly wrong. They could have easily gouged it and came up with something, but they chose to be truthful. They didn't have to replace anything. They could have fake replaced something and they chose not to. They just told us exactly what was going on. They told us we didn't need anything. I would give them an A overall. I wasn't there, but my wife didn't have a complaint.”

Review by
09/14/2017

“It was electrical work Reliable did for me. It was a breaker that had to be replaced. The lights weren't working. The breaker kept tripping off so he replaced it after troubleshooting. I would give them an A+. The quality of work was excellent. I don't remember the guy's name, but he didn't stay long. After he pretty much assessed what was going on, he knew exactly what was needed. He increased the breaker; it was fifteen and he gave us more. He was punctual and gave me a courtesy call before he arrived to let me know how far he was away. He was very clean. He was very knowledgeable. I'd be highly likely to recommend them.”

Review by
09/14/2017

“They did air conditioning, heating and plumbing. We've used them for several years for our H-VAC. Electrically, they had to put in some new lines for me. They did very good at that. Then we had them do a little bit of plumbing work for us. Nothing big but replacing a water regulator. They did a good job. They were on time, did it promptly, no problem. The last big job that they completed for me was the plumbing. I would give them an A+ overall.”

Review by
09/14/2017

“They did a great job, stood by their work. I would grade them an A. Quality of work was the best.”

Review by
09/14/2017

“They wired a basement. I would grade them a B+.”

Review by
09/14/2017

“The gentleman was pleasant. He was on time and he found something that had burned out and replaced it. It was all good. I had some lighting in the ceiling that wasn't working, like my overhead kitchen lights, and he repaired that. I'd give them a B+. The light's still working so I guess the quality is good. The gentleman that came out to the house was fine. I think they came on time. I don't really remember any problems. I don't think there was any problems with cleanliness; they put little booties on. He did fine, found the problem and showed it to me where the wire was burnt and replaced it. It was good.”

Review by
09/14/2017

“They did some plumbing work for us. They ended up selling us something that wasn't necessarily a problem and we still ended up having a problem and had to call them back. We weren't that thrilled with it. Overall, I would give them a C. For the work that they did, it was done well but the troubleshooting wasn't done properly. I feel like we were sold something that we didn't really need. It wasn't a difficult type of thing; we just feel like they kind of rushed through the initial troubleshooting. They were pleasant and on time. We've worked with their people before and had a better experience with plumbing. This last time was plumbing. It wasn't their electrical crew.”

Review by
03/10/2017

“The technician knew what he was doing. Found my little problem, took care of it, no problem. I could have done it myself at a certain point, but I didn't want to get zapped. It was an outlet that was broken. He repaired it, no problem. With him, it was the best grade. I called the company because he knew what he was doing. He traced it through, found what the problem was, and took care of it. The tech was good, but for the company itself, I would rate it kind of low. Technician was good, came when he was supposed to, kept me updated on the way everything was going to go, but, pricewise, I wouldn't recommend the company again for what they charge. They charge by the hour, and I can understand that. They want to get paid for it. But it's based on an hour, and for what he charged, I wouldn't do it again with the company because he charged $200 an hour. If that's what the going rate is for the company, the company's probably a couple of millionaires, and it's not good for the customers. If you're going to charge $100, I can see that, but the part he replaced probably cost $10. I wanted to get some other electrical services I needed. I'm going to go elsewhere for better prices.”

Review by
03/10/2017

“It's been a very good experience. They're polite and they're nice. They do it on time and finish the job. They put six lights in for me. I had fluorescent lights taken out and those put in. I'd say they're an A. It was very good.”

Review by
03/10/2017

“They were on time, on budget, and did what they said they'd do. I had some electrical outlets put in and then light switches. I also had an electrical outlet put in the wall in my garage. I'd give them an A+. They did everything they said they'd do.”

Review by
03/10/2017

“They showed up on time like they said they would and they performed the work as requested, so I appreciated that very much. Reliable did a couple rewirings for the plug downstairs in my basement for about four overhead lights I needed plugged in. I would give them an A-.”

Review by
03/10/2017

“Everything was fine. I had no problems with the electrical work.”

Review by
03/10/2017

“I don't have any complaints at all with the electrical work.”

Review by
03/10/2017

“They were quick and on time. I needed my light in my bathroom fixed. I'd give them an A.”

Review by
03/10/2017

“They get A's on everything. They actually did a great job. It was electrical work.”

Review by
03/10/2017

“They were courteous and professional. They did an electrical problem I had, some lights in the bedroom.”

Review by
03/10/2017

“They were very good, courteous, nice, and inexpensive. They did electrical work for me. They get an A+.”

Review by
03/10/2017

“When they say they're going to be here, they're here. They put electrical outlets outside. I'd give them an A.”

Review by
03/10/2017

“He showed up on time, did the job, and everything works now. They did some wiring issues. I'd give them an A.”

Review by
03/10/2017

“They were prompt, on time, and did exactly what needed to be fixed. They did a thermostat for the furnace and fixed a faucet knob. I'd give them an A.”

Review by
03/10/2017

“They were quick. It was kind of an emergency, and they were able to come the same day. They replaced the entire electrical panel box for me. I'd give them an A.”

Review by
03/10/2017

“They were very professional. It was an inspection, a peace-of-mind inspection for my plumbing and electrical. I'd give them an A.”

Review by
03/10/2017

“They were on time and very supportive. They knew exactly what needed to get done and they got it done in a very short amount of time. They did electrical work for me. I'd give them an A+.”

Review by
03/10/2017

“I like the professionalism. I like the quality of the work that was done, and I liked the price. They did electrical work. I had a few outlets that were replaced, a few light fixtures that were replaced. I'd give them an A+.”

Review by
03/09/2017

“I don't remember a negative experience. I probably had no complaints with their service. That was the electrician that came out.”

Review by
03/09/2017

“It was good. They did what I asked them to do. It was electrical work. I'd give them an A.”

Review by
11/02/2016

No review comments provided

Review by
11/02/2016

No review comments provided

Review by
05/09/2016

“First day after installation of complete unit; it did not work. Customer service advised me at 7:3 am tech would arrive after next call. Customer service kept me at the house until 1pm that night and then I rescheduled the tech for the next week. Four installation problems found. The unit runs perfectly. I called for a whole house breaker, tech arrived on time with all the tools to do the job and he did an great job. I have more work to do and I will call Reliable.”

Review by
05/09/2016

“Pricing is ambiguous, and really depends on the service tech who makes the call. Apparently not all the techs have the required qualified training, to do the job correctly the first time. Base on the service I received for A/C and electrical work; the words Reliable, Professionalism and Customer Service is missing.”

Review by
07/23/2015

“Replacement of 2 outside spigots (down into wall); repair and replace 2 bathroom toilets; install/replace garbage disposal; installed bedroom ceiling in addition to running electrical line to ceiling. Positive only. Reliable and timely for two separate visits. Minimum time adhered to as well as price estimates.”

Review by
07/23/2015

“The only people we use are from Reliable because they’ve been very good. We put a geothermal unit in the village green, and we put solar panels on our city hall. Then, we had various work done so that we could make our houses more energy efficient, and the overall effect has been awesome. Reliable has shown that they really care about not just doing air conditioning, heating, and electrical work, but also about being energy efficient. I would highly recommend them, and I’d give them an A+, easily.”

Review by
07/23/2015

“Unit was not working, a wire nut had come loose and he fixed it. Positive”

Review by
07/23/2015

“Outside lighting and garage receptacle. Customer Service is phenomenal along with pride in their work”

Review by
07/23/2015

“An important GFI outlet had to be replaced Timely & reasonable service and cost . Knowledgeable an sociable technician .”

Review by
07/23/2015

“They replaced my gas heating and electric cooling systems with an electric heating and cooling system and added an additional return to the duct system. They were prompt, professional, and courteous.”

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