“I would recognize the plumber who came out, Bill. He has done a phenomenal job. They really do a good job whenever they come out here.”

“We use them a lot and are super happy.”

“My dryer is working, and I am happy.”

“I don't know if some of the guys that came out here have been trained good or not because they seem to be young. One guy came in about my sink and charged me over $100, was only here 15 minutes, and I am still having problems.”

“I am satisfied with them because I can get it all done by one company.”

“There is not one individual to single out because they are all wonderful.”

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“I was satisfied with the man's knowledgeability. When things came up he would explain them to me. That was good.”

“They started off with an electrical inspection and they basically ended up bringing my house up to code”

“I've been very pleased with the response time and the quality of work.”

“I like the fact they have electrical, plumbing, and A/C. I get one company for everything. All three departments are excellent and very professional.”

“I would like to recognize Reggie for his exceptional service. He used to come here and do my maintenance. They all do good though. They are very respectful and they don't get my carpet dirty or anything. I will continue to use them.”

“The electrician is the nicest young man. He always explains everything to the tenth degree.”

“They met my expectations in general.”

“All of them were good. The electrician was very good.”

“He showed me what I needed and where I needed it. He was all around great.”

“I would recognize Johnathan, the electrician.”

“They did a good job. They did heating, electrical, and no plumbing. Everything's working up to date now, no problems. They're great—I'd give them an A.”

“The gentleman that came out was very nice, very good. They did several electrical repairs. They did have to come back for a warranty and a couple of items, but other than that, it's been working fine. I'd still say A, even with the warranty.”

“I've had them for about two-or-three years. They're there when they're supposed to, and they make sure that they put on protective footwear when they're going in and out. Also, if there's an issue, they don't try to get me to do something I don't really need to do. They're very polite, very professional, know what they're doing—I'm very comfortable with them. They've been servicing my H-VAC for about two years, plus they've been doing some plumbing work, and they've been doing some electrical work. I’m very satisfied—A+. The quality of work has been excellent.”

“It wasn't major work, just inspection stuff. They did the electrical, heating, and air conditioning. I was overall-satisfied with everything afterward. The customer service was OK—I had to reschedule a couple of times due to weather and being out of town—they were very accommodating. They didn't do a large amount of work, I guess, but it was A work. It was very easy to get ahold of them to reschedule. I don't usually do too much recommending.”

“Outstanding—not one complaint. When they say they are coming, they show up, they do excellent work, they clean up after themselves, and if I have a problem with anything, all I have to do is call them, and they immediately respond to what the issue is. I've been with them for 25-30 years. They do air conditioning, heating, dehumidifying, electrical, and plumbing. They deserve an A+.”

“I wouldn't say outstanding. They were fine. I did not like their quote on further work. It was something electrical. It was for my mom. An outlet or something downstairs was not working correctly. Everything is working now. I'd give them a C+.”

“I like Best Pick Reports. The service provided was excellent. The guy knew what he was doing; he was qualified. The work I wanted done, got done. So, as far as completing the task, that was all A's too. Estes is dumb-expensive. I'm talking about, their prices are through the roof. And maybe it's because it's an electrical company. I mean, it's not even just electrical, because they do a bunch of stuff: electrical, plumbing, all types of stuff. But I had electrical work done, and it was astronomical. The work that I needed and what they charged for that—it was just ridiculous. The work was superb, it was superbly done; I would expect such, for what I paid for it, I would expect there would be no problems, and there hasn't been any problems—so I'm not complaining about the quality of work, but I think those values for service are a little skewed. I think they need to drop those prices, because that's crazy. If price wasn't an issue, their service was superb. The guy came when he said he was going to come, and he did what I asked him to do. He was very informed, he was informative, and he shared information with me; he asked me questions, he answered questions, and he did a very good job of explaining what the issue was, a step-by-step explanation, feedback about what he found—all types of stuff. It was information that I didn't ask for that he provided which was useful. Without price, it was positive, without a doubt. I had them add an electrical socket inside a closet for me, and I had them do some rewiring work inside my attic; I had them check the strip-light to see if it was working. A lot of what they did was checking. The only actual work that was done was drilling a hole, running the wires for the additional electrical socket which worked fine. But beyond that, it was making sure—because I just bought the home, and I wanted to have an electrical inspection. So, I had them do a good once-over, make sure there was no dangers to me or my family in that place; that's something that the home inspection took care of, but with the home inspection, it's different—it's different than having your own guys come and take a look. So, that was something that was important to me. I'd have to give them an A. Also, they cleaned up after. I do enjoy the service that Best Pick Reports provides, as far as that book is concerned, because as a new homeowner and somebody that's not as familiar with the area and stuff like that, that book is very useful—because if you need something done, who do you call? Who do you trust? I just wish that there were more, because in the book—and I even have the app on my phone to be honest—but there aren't that many services to choose from. The companies, for example, say you choose landscaping, you'll have one landscaping company, and they're all aces—I'm sure they do great work, amazing work, but there aren't that many competitors in there to choose from. So, to improve, just add more people to choose from, because that's a source that I'm sure people use—but I would add more people to choose from because then it seems this is a really good company, but this is the only company you have to go with. I would take a B- company. At the end of the day, the best is the best, but you pay for the best, and everybody is not ballin'.”

“They fixed a control board on my second-floor A/C unit. I had regular maintenance on July 7th; they didn't report a problem, and two weeks later, my unit went out. They came in, and they turned the blower on continuously, so it wouldn't go off—so I would have cooling on the second floor. Then I called them three days later to find out when I was going to get the control board. I'd give them a C-.”

“I got one of those warranties; they came back and inspected the home, and they found some fault with the electrical system. They wanted to charge me a little more than I thought was necessary; they made some minor repairs. I would give them a B. I didn't have to go back and inquire about it or anything; I don't think I had that much involvement with customer service. They came out on time and everything. They were very clean; they had guards on their shoes and stuff.”

“Excellent. We've had them for years—they take care of our air conditioning, our furnace, and our electrical work. They come out every year before we turn on the heat or the air and do a complete check. They're an A. They were very good about time. They cleaned, put things on their feet—all that good stuff. We have already recommended them.”

“Last year, they came in and put a circuit breaker in. They replaced the circuit breaker that was bad. He didn't have the exact same kind that was in there, but it worked. I'd give them a B. It wasn't the same kind of circuit we had in there, but it was close—it works. Other than that, it was great. He knew what he was doing.”

“It was very professional, top-notch. I've had them several times; they've worked on air condition, and they've worked on electrical issues and furnace issues—wiring, bath, and they also did air conditioning. They also did some plumbing stuff too. I'd give them an A.”

“They're the only ones I let work on my house. They've been working on my house for thirty years. They did plumbing and electric the last two times. With the plumbing, I had a leak, and I had a clog. And with the electric, I think I had a problem with a light switch. It was a switch issue; it was popping whenever I would turn it on, so they replaced the switch and checked to make sure everything was good to go. I actually have a maintenance contract with them. I'd give them an A+; they always do a good job. I've never had a problem with them. As a matter of fact, most of the time I have the same person come out every time, because I specifically ask for a specific person because I know that person; I can say this is the problem I am having, and they just know. Their customer service people, as far as the ones that work in the office—the ones that come out—they're excellent. I've never had any problems with them, they're excellent; they will call and tell me—they don't give me a specific time, but they will call and give a four-hour window, and when they're on the way to my house, they'll call me to let me know they're on the way.”

“They just did a home inspection for my electrical panels, outlets, and things like that. They did two things for me: they gave me an overview of my electrical panel's wiring, and all that which was cool; then they did some work for me on a couple of sockets—where a hanger had got caught up on the surge protector and shot out a couple of the sockets. I'd give them an A; they were good.”

“They fixed a light fixture. It's doing great now. I'd rate them A.”

“It was a simple fix, and their technician gave me some helpful information. One of my outlets in my bathroom went out. He basically said, since I'm a new home owner, that all the bathroom outlets run on the same cord or something, and all you have to do is hit the reset button on one of them. I ended up paying some money for it, but it wasn't his fault. He showed me how everything works in my kitchen. I would grade them an A. He came in and was informative.”

“I have been looking for someone else to do my home because I don't get a warm and fuzzy about their product. I requested the guy to check the plumbing. I asked him to fix the sinks in the bathroom and my kitchen. He quoted me a figure of $1,7, so I want to know what am I paying for. That, I did not like. Then I asked him if he would send me some pictures with the money amount, so I could choose my own products. It took about two weeks for someone to send me some pictures. I thought that was really messy. I'm a customer, I requested something, and I didn't get it. I got an email that had three pictures of toilets with no name and no price, and I thought that was really tacky. They put a water heater in my house, and I can say they showed me the price. I needed it and I went ahead and purchased it. I was pleased with their service, because this man was upfront. I had not gotten back to them about the inspections. I held off on it because I wanted them to do some more work for me. But I'm not going to just pay $1,7, and I don't even know what I'm paying for. I don't even know how much the labor is. So, I'm not happy with the service that I have received. And then somebody goes underneath my house. The only people that have been in my house were the men that put in the water heater, and the man that came last year who did the filter and my first inspection. My air conditioner, I looked under there because I didn't know why my house wasn't getting cold. I see the silver thing from my air conditioner is loose and underneath my house is freezing, and I don't know what to do. And the only people that have been under my house are Estes people. I'm still paying because I have to have somebody do the electrical. I know if I call them they are going to charge me $3 or $4 just to find out what's wrong with my air conditioner. The only people that touched it was the man that did the filters, and they removed my water heater from under there and put in my garage, which I'm thankful they did that. That was a genius idea from that man. The only time the electrical guy came was when they moved the water heater to electric. The guy's name was Mike and the other guy's name was J, but he and the other guy were good. Whoever was the last one that touched my air conditioner, I don't know if he left a piece unhooked, or if it fell off, but I will not rate him. I will give him a not satisfied. Whatever the poorest score is. The plumber did not do what I asked him to do. I can't give the HVAC a good grade because I don't know if he did it.”

“I have used them for 4 years. they take care of everything. This year, I've added electric and plumbing, and I've had HVAC for 4 years. I'm a retired physician and I have referred patients to them over the years. I've never had a problem. They just do a terrific job. Tommy Estes is a wonderful administrator, and his son Bryan has taken over and done a good job. Everyone with them just seems to go out of their way to do things and keep us happy. Their service has been fantastic. Over the years, I've replaced all five of my heating and air conditioning units. I would grade A for all of them. In all the years that I have been referring patients to them, I’ve only gotten one complaint, which they handled quickly. And the patient called me back to tell me how happy he was. I think they set an example of excellence that is seldom seen and never exceeded.”

“They've  done a fine job with the heat, air, plumbing, and electrical. They do a thorough job explaining things to you. Everything that they were going to do, they did, and they explained it to me. I would grade them an A. They understood that you may not have known exactly what had to be done, or why you would need this or that, so they were excellent. The only problem was, when it was time to get the receipt, they had trouble putting the information in one of the systems that they used. One person knew more than the other, but they did a good job. If you don't know anything about the area, they help you to get comfortable, and I don't know if everyone would do that.”

“They came and put in a light fixture. I like that I got my appointment pretty quickly; I didn't have to wait a long time. I called and they came two days later. I would grade them an A. I would recommend them, though it was a little steep for what I had done. It's not that I had a lot of fixtures going in, I was just going by what our handy man would have charged.”

“They are prompt. I think their prices are reasonable, and they have been consistent. They just did an inspection of the ceiling fan. I would grade them an A.”

“They are prompt, on time, and courteous. I had an inspection done by them. I would grade them an A+.”

“Estes was good. They  were nice people. They did some electrical work. I would grade them an A.”

“Estes  was great. I liked everything about them. They put in a new air condition and furnace. I would grade them an A+.”

“They were very good. They did a very professional job, both at my mother's house and my house. I would grade them an A+”

“They've always done good service for us. I would grade them an A+. They did both plumbing and electrical.”

“They  were friendly, professional, experienced, and on time. Everything about them was everything my wife and I expected. They do our annual checkup. I would grade them an A+”

“I had a positive experience and I would grade them an A+.”

“They were all OK, except for the electrician. I didn't really trust what he was telling me. But the other ones were OK. I would grade them A+, because the second guy that came out, he was excellent. I probably would not recommend them, though.”

“They installed an HVAC system. The person that gave us the quote was very professional. He noticed we needed a larger return pipe. The actual installers, they were just OK. I would grade them a B.”

“They were prompt, they were here when they said they would be here. The guy that came here to give me the quote he was upfront and informative. I did not use them to do the work, they were extremely high. I used another company, I have never used Estes for any work on my home. They came out to give me an estimate and yes they did charge me for that. I would grade them a B+.”

“I do business with them, they advertise on the radio station that I work with. I'm going to like what they do no matter what, they're good people. They've done some electrical and some major plumbing. The last thing they did was a main line leak at a rental property. Yes I found them because of radio station and I would recommend them. I would grade them an A.”

“I have them for a bunch of different services. They helped me through a very complicated situation with my generator. They came and dealt with a hot water heater emergency, and they've just been responsive and reliable. For the generator, a different company had installed it improperly. They have great communication. The company get an A grade from me.”

“They showed up when they said they would, did what they said they were going to do, and charged me what they said they were going to charge. The cleanup was good as well. They did electrical and HVAC work for me. They did some maintenance work on my electrical panel and one of my light fixtures. I would recommend them and rate them as an A.”

“We’ve used Estes for heating and air service before, and we were pleased with that. Recently, they did drywalling and electrical work, and they had a plumber here for the wet bar. Their customer service was very good, and we were very pleased with their work. We chose them because we knew their heating and air work was good, so we just assumed they were good in other areas. I would grade them as an A.”

“They are always great. They're reliable, their honest, and they do a good job. You can always count on them. They’re clean and nice, and it’s just a good pleasure doing work with them. I've had everything, insulation work, furnace replacement, and minor electrical work. We have a manual service plan, too. I've been using them for many years and just never switched. I would absolutely recommend them. They’re an A+.”

“One time, they did plumbing work, and the other time, they did heating. They come in a timely fashion, and they seem to diagnosis the problem correctly and quickly. We've not used them for electrical, but we have used them for plumbing and heating. We recently had to have plumbing work for something because it was backing up—it wasn't originally put on the house on the right slope. I would recommend Estes. They get an A.”

“Estes is a very easy company to work with, and they always have good customer service. They've helped me out of a pinch more than once, either with the A/C, plumbing, or electrical. They've always bent over backward to make sure that if I needed something done, I got it done right then. I was having a new septic tank put in as an emergency repair, and I needed electrical work put in. They came that morning and put it in. I have a friend that works for the company, and I have recommended them. They’re A+.”

“I like them—I've used them several times. They did electrical work for me. I chose them because I have been told that they were very good; I got a referral from a couple of friends of mine. They’re A+.”

“They were on time, and they were easy to access. The people that came were quite professional. I had both electrical and plumbing work done. I've been with Estes for years with their air conditioning and heating service. They get an A grade.”

“So far, they’re good; they came when they were supposed to, and they corrected the problem. I haven't had a problem since they had to fix some light switches and light fixtures. A friend of mine that works for Estes recommended them. I would give them an A.”

“Everyone that I've worked with there has been very friendly and very helpful. They haven't tried to sell me on services I didn't need. They have done A/C, plumbing, and electrical work. Most recently, I had the water heater replaced. I've been using them for a while. They’re an A-grade company.”

“They're the guys who have the dogs as the mascot on their sign. I used them, and they were really good. I had my transformer repaired because I had a lightning strike that blew out the line. They replaced that, and they came out and serviced both my units. I would say they're an A.”

“They’re polite, they’re efficient, and they’re friendly. They've done lots of different work for me, electrical, HVAC, plumbing, and drywall. I chose them because of their track record of good delivery. My favorite thing about their customer service is that I don't have to explain who I am every time I call. I would grade them as an A.”

“Everything is fine. I like their customer service. They did electrical work, and I'm waiting for the plumbing work on Thursday. I would recommend them. They get an A from me.”

“We have been using them for 30 years they service our air conditioner we never have any problems with them. They're prompt and when we call they come quickly and fix the problems they are very reliable. That was just a very little thing very recently they repaired the problem very promptly as well, it was a water leak it was a simple thing. It didn't work well so we called them because we have been using them for many many years. I would grade them a B. Without a big problem on the electrical part that has to be resolved it's not a big problem or a complaint.”

“I actually liked the technician that they sent out he was pretty good, he was really helpful with the situation that we had. We had a really crazy electrical situation in our home here. In this case we only did an electrical job we haven't hired them for the other stuff. I probably chose them because they offered a warranty that I thought would be useful because I had experience with other electrical companies that did electrical work here that I was not satisfied with, so that's probably why I chose them. I would grade them a solid B plus.”

“They were just here on Thursday doing my annual servicing. Everything was good on a scale of 1 to 5 I would give them a 5. The only thing that I would give a low grading on is that they gave me a window from nine to twelve, and he did not come til about 3 o'clock. I had to stay here all that time and he apologized because he was the only guy working that day. That would be the only thing the time thing, the customer service was good. I've known them for a long time. They've done plumbing, electrical and heating for me. The plumbing was my toilets would not flush and they had to go in and put some parts on there and the draining and all of that, they did a good job with that. The electrical I had a electric stove and I wanted to convert to a gas stove and they did that. I would say good and grade them a B.”

“I think their very rigid in what they do and how they do but the experience overall was positive because of the technician. If your a first time client they only do certain things. If you want flexibility, if you wanted to have lights installed, and your buying the lights you would be considered a first time customer, they will do it this way. But if you wanted to have light bulbs changed they would make you use their product even if you had four of them sitting right there. If you don't have a contract, the fact that you had one or two light bulbs and you wanted them to change them while they were changing the circuit they would only bulbs if you bought them from them and they were $10 a piece even though you had them there. That's what I mean by rigid. I would grade them a B.”

“They have fast turnaround time. They did electrical stuff, plumbing quote and our HVAC unit. My memory is terrible, I know the last thing that they did was give us an estimate on our water heater, because it was in and out for what we were looking at a new model and that was helpful. I would grade them a B+, no because a lot of their services are still new. Like the electrical part, plumbing part is still new so it's hard to gage that.”

“He replaced the balance in my kitchen light and put on a new light. And then he tried to sell me the extended thing warranty. I thought the price was kind of high. I’d probably not use them again. I would grade them a C.”

“We use Estes and their excellent. We have a contract with them, they come out and they do a check-up every year. Plumbing, electrical and so forth and they've done repair work for us. I would grade them an A.”

“I use Estes. They do electrical work and service my furnace, and they get an A. We've used them forever.”

“Heating and Air, we have used ESTES and we actually moved our electric service over to the them because we like them as a heating and air. It's overall a positive experience. They do an inspection of my heating system, they installed the heating and air system, do repair, they do everything for the heating and air, and now we're doing electrical work for it. I'd give them an A.”

“They do regular maintenance for plumbing and A/C. I haven't had any electrical issues yet, but they are always available when I need them. I'd rate them as an A.”

“Estes did some electrical work for me, and I'd rate them as an A.”

“Estes did air conditioning, plumbing, and electrical work for us, and I would give them an A across all areas. They've been a very easy company to work with.”

“They were supposed to be billing the mortgage company, and they kept sending me bills, notices, and things like that. That was rather frustrating—it was their deal with the mortgage company to get paid—but their service was good. They installed a garbage disposal, rewired some outlets, and put in new grounding rods for the house. I would give them an A for their service.”

“They haven't come out here this year to do our inspection. They haven't been back since last year. We had a contract for them to come in periodically and check it and nobody has been by to check either the plumbing or the electrical we had done. Right now I would have to give them a C.”

“They did some work for me but it was not good work. I didn't like it. The electrician came and he had difficulty rewiring a GFI circuit. He couldn't get it to work properly and then he just left me with a faulty circuit. I would give them a D.”

“Estes did some circuitry, and then they investigated some ground wire issues. There was a lot of stuff that they just couldn't do just because of how old the building is. For the most part, though, they gave me a lot of good information, so I'll give them a solid A.”

“The electrician was knowledgeable about what he was doing. There was a slight hiccup with ordering the parts, but between the security company and Estes, they were able to work that out. It did take a repeat visit, but he was competent and knew what to do. Ultimately, he got the job done, and I appreciate that. I found Estes through the security company; they were their contractors for electrical work. I'd give them an A rating.”

“They were on time, and they did a good job. They were very professional, so I was pleased with the service. I had an issue with some electrical sockets, and they came in, identified what the problem was, and fixed it. I had just bought and moved into a new condo. I'd give them like an A- because it was kind of pricey. It was several hundred dollars to have them come in and do it, so that would probably be the only thing. If the price was removed as a factor, their grade would definitely be an A.”

“I think they are reliable and, more importantly, highly competent. We trust them; it’s not so much that we trust them as a business—although we do—but it’s mainly their expertise. We've been using them for about three years, I think. They've done air conditioning service. They haven’t done repairs, but they've done service and maintenance for us. I don't know that we’ve had to call them back. The only issue I remember is there was one gentleman who came to work on the A/C in one of our two apartments, and he was slightly difficult to deal with and slightly less professional. In fact, the things that he told us about the air conditioning we later found out were not correct. We actually asked not to have him come again, but we’ve been very happy with and feel confident about all the other representatives. I would probably give them an A—maybe not an A+, but an A, which is pretty darn high.”

“Estes did some electrical work, and I didn't have to call them back for any problems. They do good work, and I think they were very prompt, which was good.”

“There's nothing bad to say about them, but I didn't think they were anything spectacular. I've had their service, contract work. They came and serviced us twice a year, and they were OK. I would give them a B, they're kind of average. Maybe just slightly above average. I'm honestly not going to recommend again soon.”

“We have a contract with Estes. Their customer service is good. They're even out there on weekends, so if your unit breaks down, they come on out. They can handle anything—the whole nine yards for A/C, electric, and plumbing. I would grade them an A+ because they’re good.”

“They've always done very good work. I had a positive experience. Just the friendliness, the personality of the workers, as well as the knowledge and ability. We have a contract with Estes for heating and air conditioning, electricity, and plumbing. They do maintenance checks. We have had a new air conditioner put in several years ago. The time frame is fine. The clean up is very good. Nothing else stands out. I'd say A+.”

“They were excellent. I had a positive experience. Actually they've done it all. I had them come out and fix an electrical panel at my pool, so they did that work on the electrical side. On the plumbing side, I had a water heater that had an element go bad, so they replaced the elements in my water heater. They did a full inspection of my electrical system and my panel was sufficient for my home, which they determined that it was, so that did not cost me any additional money. Then I had a heating and air conditioning replaced by Estes. I would give them an A+.”

“It was definitely positive. We've had them to our house several times and every time we have one of their technicians, they're just very polite. They wear booties on their shoes and explain everything they're doing, what they found, let us know what they're going to do before they do anything, just very polite and knowledgably, very reasonable. We've had their plumbing, we've had electrical, we've had heating and air out. Plumbing, the last thing they did was install a toilet and I think electrical, checked the electrical system and installed a surge protector, whole house surge protector. Then they come out semi-annually and always check our heating and air. Definitely give them an A+. Talking in the people in the office to the service technician, wonderful to work with.”

“They did satisfactory work. They kind of did electrical for us. We had electrical problem and they spoke to me over the phone about things to check and they were going come out the next day, but before they could come, Georgia Power came and fixed the problem. They've been inside to do work also. It's just been heating and cooling. Estes is one of our neighbors. A-.”

“It's all been positive. They were on time. They did their work quickly and they were nice. I think one time they did a little electrical work. I think some of the outlets in the house weren't working or something. I would absolutely use them again. An A.”

“They do my periodic check up on the plumbing and on the electrical, air conditioning, heating. They're professional and they seem knowledgeable about what they're doing. They have good customer service. A+.”

“They checked the HVAC, the electricity and the plumbing. A.”

“It was an OK experience for me. They're coming again next week I guess. I think they checked the electrical system last time. I don't have any complaints whatsoever. Everything is OK. You can give them ‘an excellent job’ so far. Give them an A for everything they do.”

“I had a very positive experience with Estes. In fact, based on that visit is why I signed a year contract for them to continue to come out and inspect. They did an electrical inspection to look and see at my wires. They looked at my electrical connections and the external wiring. They just educated me on the best way how to keep up the electricity there. I'd give them an A+.”

“I've had a positive experience with Estes. We've worked with Estes probably for almost 30 years. They have maintained our heating and air conditioning. They've replaced units as they've gotten older. They put in a generator for us and done just about everything as far as heating and air and that kind of thing in the house. They're reliable, on time and do good work. I think they charge a reasonable price. I'd give them an A.”

“Estes did work for me in the past. I've had both positive and negative experiences with them because we had an issue with my home. Somehow there was a problem with the billing. For some reason we were billed when the company did not actually perform the service. The bottom line is it went on for a while and I don't know what happened. Even though we were paying our monthly premium, every cent, they stopped our service and would not service. They said that even though in accordance to what I thought the contract was they came in looking for where the water leak was. It was never discovered. I don't know what happened with the communication between the companies that were in charge of this project or what happened. We had to end up paying the bill. I still have my contract with them but I'm really unhappy with the incident because we had a situation where we needed their service but they refused to do it because they said we were responsible for the bill even though there was actually no repair done on that part. They were just trying to find where the leak was. I've been displeased about that of course. They did work with us because the bill was $1500 or $500 or whatever. We did end up paying that in only $1,250. We still had to end up paying that bill. They wouldn't service us. I don't know if they'll service us now because I did go ahead and sign another contract. I've been afraid to call them for fear I might open that issue. It was a plumbing problem. We had a leak in my foundation of our home. Of course it's a construction company came in and took over. But the thing is we did not ask them to do the work. That company asked them to come in and look for the leak. But in essence they held us accountable for it because the property was in my name. When I did call they said we still had to pay the bill and could not get any service till that bill was paid. The company never did get back in touch with Estes on paying the total due. We did end up paying them because at the time it was a bad time for us. For a couple of months I sent them $200 then $100 then sent them $900 and paid off the bill completely. I can't say it was the quality of the service. The quality they've done in the past without that issue I would rate them a 9. But with this incident when they refused to service us I wasn't very happy with that. I would not give them an excellent rating on that. I think that's customer service. I would give them about a 5. I'd go halfway on that. I can't give them an F-. I'll give them about a C. Hopefully I will use the company again provided they don't turn us down again. We do have a monthly contract with them. We've just been afraid to call them.”

“I generally had a positive experience. There was one negative though. I can't remember which division it was related to because we had them come out and to do an assessment on our ac, then on our plumbing and then also…there's another division, I can't remember. For one of the three it was very difficult to schedule up a time. It was fine to schedule the time and we would always schedule first thing in the morning so we wouldn't have to take off work. Then ultimately, we would get a call from them saying oh we're running or oh we're not going to be able to be there until a little later and that happened twice. So that was a little annoying. But aside from that, when their providers came out they were always very good. They did the electrical wiring in my house about a year ago. They were great. Really good, efficient, kept me updated on what was going on and they just generally did a good job. They did show up on time. That was actually a multi-day service. Upgrading the panel box. Oh when they came out and did the service, I would give them definitely an A+.”

“Well lets see, they installed…has installed a heating and air system. They do twice yearly inspections and I also have a plumbing electrical like whole house warranty with them. They do mostly the maintenance on my house. Its very positive. Oh gosh, 10 or 15 years probably. Dependable, reasonably priced, I can count on them to be here when they say they're going to come and that sort of thing. I would rate them as an A+.”

“They have done work for me in the past. You know, fair talking about which service. They provide plumbing, electrical and air conditioning. The air conditioning is great. The quality of the work is great. I sure would use the company again. A+ for the air conditioning. You know, I'd recommend them if they're looking for somebody to do air conditioning work.”

“They usually come and do a cleaning process on my unit. They always do a really good job. I'm very pleased with them. I've had a positive experience with the company. We have not used their electrical or plumbing services. I would give them an A+. I've never had any complaints. They've always done what they said and came in on the price that they told me.”

“It was positive. They changed…it was like a year and a half ago. They did a couple receptacles. I had some bad wiring in my kitchen. That was 2012. Everything is OK now for me. Level of customer service. They're probably an A.”