Cool Air USA
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Cool Air USA has received 4.9 out of 5 stars based on 47 customer surveys.
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2nd year as a Best Pick Call
"Founded in 2006, Cool Air USA is your go-to company for all your heating, cooling, and air conditioning needs. We are really passionate about the services we offer, and we are dedicated to offering exceptional services that are affordable and great. We also have a friendly customer service team that is on standby 24/7 to help you."

Edan Toorgeman | President
Company Information
Services Offered
Cool Air USA provides residential and commercial duct cleaning services, recoating, and sealing as well as installation of new duct systems. The company also offers air conditioning and heating services, including HVAC installation, repair, and maintenance. Cool Air USA provides 24/7 dispatch service.
Warranty
Cool Air offers a one-year parts-and-labor warranty on repairs and various installation warranties.
Company History
The local company began in 2006.
Distinctions
Cool Air USA is a member of the National Air Duct Cleaners Association (NADCA).
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing. Cool Air USA states that all technicians have at least five years of experience.
Additional Information
The company services and installs products by Rheem, Carrier, Lennox, American Standard, York, Mitsubishi, and more.
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach

Compiled Score:

Cool Air USA has received 4.9 out of 5 stars based on 47 customer surveys.
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41
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/07/2018

“The service was good. They did air duct cleaning and A/C repair. I'd give them an A.”

Review by
12/13/2017

“I hope to see them in another couple of months. We did have a problem, somebody came over and they replaced something—but, in any case, they forgot to put in a lamp that was required to kill the mold that builds up in the unit. Consequently, because of that, mold built up in the unit; it caused some more problems that we had to deal with —but they helped straighten that out, and we're going on, ‘So far, so good.’ I'll give them a B. They've been really kind. The consumer advocate there, consumer services personnel that I dealt with, he was very accommodating and helped us out. Customer service has been excellent; the person in charge—Paul or something like that—he handled our difficulty because of the failure of one of his repair men to do the proper thing—it cost us some money to have that replaced. I guess we're supposed to see him in another few months, before we leave, as part of our contract. They were very good. their staff is really good. It's just one fellow that forgot to do something, and it led to bigger problems. I would recommend them—not essentially to everyone, but if that came up.”

Review by
12/13/2017

“That Cool Air— the USA one. I had another one that I had a horrible experience with. The guys lied to me, saying that I did have something in my attic; the other company came and said ‘No, you don't have the UV light’, and then I ended up having the UV light in my attic. Cool Air USA though, they're the good guys. They're just really fast service, fair price, and I thought they were very honest with—they take pictures of everything and show you everything— unlike the other one that was just telling me what needs to be done, and ended up not really needing to be done. They did maintenance, and they did the vent for my dryer. I'd give them an A+. I would highly recommend them.”

Review by
12/13/2017

“I had a positive experience while they were there—but I think that the running of the machines through my ducts ended up ripping up my ducts. Since I can't prove that, I'm just trying to get it replaced. But the gentleman who went was very nice and helpful. I would give the actual person who did the work a good review; he was very personable, and took the time to explain everything. As far as the work performed, I would say neutral; I guess I'll give them an A.”

Review by
12/13/2017

“Cool Air had a price, and they kept the price. Usually when you call people to clean your air vents, they're from, let's say, 45 or 50 dollars—or if they were running a special, usually it will run from $100 to $150. But these people—I said, 'No, I don't want anything else, clean my air vents. I don't want any other thing.' And they really kept with it. I would give them an A. I'd recommend them.”

Review by
12/05/2017

“They did the vacuum cleaning of my A/C. Then they came, and they cleared some of the dust in the ducts. They were both A+ services, but the second time, I think that I was kind-of upset. I think that the problem was that they didn't do that on the very first time—they should have—and so I ended up paying more money than I should have. But the guy provided a good service, and I'm OK with it.”

Review by
12/05/2017

“He explained everything. He was very nice about the work and very clean. The air conditioners had the light— that very expensive light put in. Then he cleaned the unit and just explained everything along the way. I'd give them an A. He was very good. It was all excellent, and I would certainly call them again.”

Review by
12/05/2017

“I had a wonderful experience. The guys are unbelievable, very nice, knowledgeable, respectful, courteous. I got a new A/C, and they clean it, do everything—Excellent, an A. Very likely to recommend them. I sold my condo so the new owner, I recommended them to her.”

Review by
12/05/2017

“The guy fixed the problem. He did a cleaning and he was very prompt, very courteous. And that's about it. I had a leak, so he fixed the leak; told me what was wrong, and then he got me to take out a cleaning service, a yearly service. Then came back, they sent him back, and he cleaned it out. I'm very happy with it. We don't have any problems with it anymore. I think they did duct cleaning. I'd give them an A. Very likely to recommend Cool Air USA.”

Review by
12/05/2017

“We have a contract with them to take care of our air conditioning twice-a-year. I would give them an A; they're great. They do what you call for. We're on maintenance with them, so they come out to our house twice-a-year, and they check our units to make sure everything's operating right. They clean it, if necessary. If there's something that needs to be taken care of, they'll wrap the pipes or whatever. We've had them do duct work in our attic for us when we had condensation, and our pipes were leaking so they re-wrapped everything up there. So, Cool Air is good; they're very good.”

Review by
12/05/2017

“It was fantastic. I liked the quick service, the way that they explained it, and professionalism—it was pretty good. They cleaned the unit. Everything is working fine. Excellent, A. Everything was great.”

Review by
12/05/2017

“The final experience with them was fine, it was very good. It took a couple of visits to sort it out. They were putting in—replacing parts. They got an A. The last technician they sent was very good.”

Review by
12/05/2017

“They installed my A/C. I liked their service, their attention, what they provided, and cost. They replaced my home A/C. I believe they did ducts while they were there. Cool Air USA deserves an A.”

Review by
12/05/2017

“Cool Air did a great job. They were doing duct cleaning and filling up the Freon. Excellent, A+.”

Review by
12/05/2017

“If it was them, my ducts were cleaned.”

Review by
12/04/2017

“They did my duct cleaning. They were all good. They were courteous. They were efficient. No problems at all. I'd give them an A. They're good.”

Review by
12/04/2017

“I liked the service guy and the fact that they were very prompt. He was working on my air conditioning unit and cleaned out the dryer vent. I'd give Cool Air an A+.”

Review by
12/04/2017

“Cool Air USA cleaned my ducts. They just did the duct cleaning. It was OK. All they did was hook up a vacuum to one vent, but you know, of course it was very inexpensive and they supposedly were able to vacuum the vents in two floors of my house. I know there's a more extensive cleaning procedure that could be done, but as a quick-fix it was OK. I would say they're a B.”

Review by
04/17/2017

“They did some duct work for us. They did a good job. The person they sent out was knowledgeable, and he did a very good job, so we're happy with them. We'll use them again. I'd give them an A. The people we dealt with were fine. He was very good as far as cleanliness. He did a very good job. He cleaned up after himself. He did a good job. We were happy with him.”

Review by
04/17/2017

“It was very, very, very positive. Those guys are great. They came in and did what they had to do. Sometimes you get a funny feeling about when they come in and do their work and it's like subproperty. They came in and did what they had to do. It's hard to explain, but me and my wife were satisfied. They did duct cleaning, and they also put in a vent. I'd give them an A+.”

Review by
04/17/2017

“They just did my ducts, but they were great. Their guy was great too. I had no complaints. They're very nice. They were very good, and they did a nice job with my ducts, and I'm very happy, and my house is cooler, and they were very fair priced too. I would very highly recommend them.”

Review by
04/17/2017

“I've recommended them to six of my apartment dwellers here. The first time they came, they cleaned the ducts. Usually people come and they want to sell you things, and you start very low from $5, and you end up with $25. These people were very professional. They did say, 'You could do this if you want to, but it's up to you.' That's it. They didn't tell you had mold when you didn't have it, and that's what I appreciated. I would give them an A overall. With the cleanliness, they were a little bit flaky there.”

Review by
04/17/2017

“They were efficient with the time when they got there. They explained the process that they were taking. They did duct cleaning. I gave a heads-up that I had to leave to work early, and whoever I spoke to on the phone said that they were going to put a note in the system. I don't know if they got the message, but the service itself was really good, and the gentleman who came was really good. I'd give them an A overall.”

Review by
04/17/2017

“I had a really good, positive experience with Cool Air. The guys that came were actually really friendly. They explained everything about that. My wife called last week to ask for them to clean the unit and to service the unit. It was only the duct cleaning. I need them to clean the unit. I'd give them an A overall. They had really good qualities. The work's really good; really good service. They explained everything and sent everything to my email. I really don't have any complaints. They had really, really good service. We use Cool Air again every year. I used to work with other companies that were really, really bad. They didn't offer the service that Cool Air does.”

Review by
04/17/2017

“The last time, the guy did a good job. It was good. The first time wasn't good, but the second time, they completed the work. I'd give them an A.”

Review by
04/17/2017

“The service was very courteous and timely, especially the technician that came to my house. He was a kind young man, very knowledgeable, and he answered all of my questions. I was very satisfied. If I have to do it again, I'd do it again with Cool Air USA. They did work on my ducts and stuff like that. I'd give them an A+.”

Review by
04/17/2017

“Everything was all-around professional. They took care of what I needed. They were cleaning the ducts out, getting the duct smell out of there. They cleaned the vents out and the ducts out. I'd give them an A overall.”

Review by
04/17/2017

“It was good. The service gentleman was very informal. He was a general nice guy. They did the duct flushing and duct cleaning. I'd give them an A. It was good. The customer service was great.”

Review by
04/17/2017

“It was good. Everything was good—the time, the person that did the work; everything was good. They did a cleaning, and they cleaned the ducts; that was it. I'd give them an A+ overall.”

Review by
04/17/2017

“The experience was wonderful. It's a great company. I'd give them a great rating. They did very well. I'd highly recommend them.”

Review by
04/17/2017

“Everything was perfect. I liked how professional they were, and everything turned out to be perfect. I'd give them an A+.”

Review by
04/17/2017

“Everything was fine. Everything was OK. They did duct cleaning. I'd give them an A overall.”

Review by
04/17/2017

“Everything was fine. They just did duct cleaning. I'd give them an A. I'd recommend them.”

Review by
04/17/2017

“It was good. They did duct cleaning only. So far it's all right. Everything's working.”

Review by
04/17/2017

“They were friendly. They were good. They did a good job. They did duct cleaning. I'd give them an A+.”

Review by
04/17/2017

“They were great. They were fine. I'd give them an A.”

Review by
04/17/2017

“They did duct cleaning. I'd give them a B overall.”

Review by
04/17/2017

“I had no complaints and I'd recommend them.”

Review by
04/15/2017

“It was duct cleaning. Excellent work, and I would recommend them.”

Review by
04/15/2017

“It was duct cleaning. It was a good job. No complaints. It wasn't complicated. It was a good job in general.”

Review by
04/15/2017

“They replaced the heater eight months to a year ago. It was OK. They fixed the clean ducts. The price made it positive. I'd give them an A.”

Review by
04/15/2017

“They did duct cleaning. The gentleman that did the cleaning was very polite and explained everything that was going on. I would say a B.”

Review by
04/15/2017

“They're good, but the thing is they charge. That's the business, but sometimes they come after six months. They should remind me or say they're coming, but I have to call. Then when you call to reach them, answering the phone took forever. Plus, when you talk to them, they have an attitude. I still have a contract with them to finish what I have now, but to be honest, I want to look for another company because of all that. I had a water leak, and they tried to charge me $25 or something like that. I was upset about it. I said, ‘You come to do the cleaning. I'm not going to be paying all this money.’ I understand the business, but I've been with them for five years, so don't try to screw me up. They keep charging, charging, and charging. I can't go outside and work with the company. They’re like, ‘Everything for me, give me cash, and bye .’ I would say that the job was excellent. I'm just talking about the company, but the job is always well done, to be honest. Customer service is a zero. If there was something minus than I would say that, but it's zero. I'd give them a B.”

Review by
04/15/2017

“It was wonderful. Dryer vent cleaning. First of all, they were really conscious about our home. Putting their shoes on. Being very clean. Very polite. They explained to us everything that was going on, what they were doing, what they were fixing, and they fixed it very quickly and that's it. I haven't had an issue since. Just everything. Really. I didn't have any issues. They were on time. They let me know before they came. Everything was - I didn't have to wait, which I hate. I'd give them an A.”

Review by
04/15/2017

“They did duct cleaning. Dyer vent cleaning. They were professional. They were punctual. They did an excellent job. Before and after and they just properly cleaned and I was just satisfied with the job overall. I'd give them an A. The guy was very good too. A very nice young man.”

Review by
04/15/2017

“I had to stay out of the house for a while. It was duct cleaning. They came in and did what they had to do. It was harder, and I liked that. I'd give them a B+. I really didn't need any customer service. I think a little too much chemical was used.”

Review by
04/15/2017

“They did some dryer vent cleaning. They're really good and very clean. They work on weekends, which is perfect for when you can't do it during the week. They were responsive, and they were fairly priced. Given it was a Sunday, they were more expensive than the other ones, but they were flexible, so I went with them. I'd give them an A+.”

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