CroppMetcalfe - Duct Cleaning Reviews in Maryland

CroppMetcalfe

11th year as a Best Pick

certified company

Verified General Liability Ins.

Verified Workers' Comp

Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.3 out of 5 stars based on 110 customer surveys conducted through Our Research Partners.

How are scores calculated?

"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager

Company Information

Services Offered

CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.

Company History

CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.

Distinctions

CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).

Employee Information

Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.

Areas Served

Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Address

5301 Holland Drive
Beltsville, MD 20705

Hours

Mon

Open 24 hours

Tue

Open 24 hours

Wed

Open 24 hours

Thu

Open 24 hours

Fri

Open 24 hours

Sat

Open 24 hours

Sun

Open 24 hours

Compiled Score:

CroppMetcalfe has received 4.3 out of 5 stars based on 110 customer surveys conducted through Our Research Partners.

How are scores calculated?

FEATURED REVIEWS

Review by Laurel, MD Homeowner

09/14/2021

“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”

Review by Rockville, MD Homeowner

01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by Silver Spring, MD Homeowner

01/20/2021

“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”

Review by Janet T. | Columbia, MD

01/08/2021

“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”

Clear Filters

HOMEOWNER REVIEWS

Review by John A. | Clinton, MD

08/30/2022

“We have a contract with CroppMetcalfe since we bought this house and most time happy and THANK YOU!!”

Review by Ethiopia A. | Clarksville, MD

08/08/2022

No review comments provided

Review by Chevy Chase, MD Homeowner

08/01/2022

No review comments provided

Review by Marlene B. | Silver Spring, MD

08/01/2022

No review comments provided

Review by Graciela G. | Rockville, MD

08/01/2022

No review comments provided

Review by Abdelali J. | Potomac, MD

08/01/2022

“I have been a client of CroppMetcalfe for a long time and I am satisfied with their work”

Review by Irene L. | Rockville, MD

08/01/2022

No review comments provided

Review by Washington, DC Homeowner

07/28/2022

No review comments provided

Review by Crofton, MD Homeowner

07/28/2022

No review comments provided

Review by Suzanne D. | Bethesda, MD

07/27/2022

No review comments provided

Review by Millersville, MD Homeowner

07/27/2022

No review comments provided

Review by Bethesda, MD Homeowner

11/01/2021

No review comments provided

Review by Clinton, MD Homeowner

10/31/2021

No review comments provided

Review by Dotson B. | Ft Washington, MD

10/31/2021

No review comments provided

Review by Mark B. | Ellicott City, MD

10/30/2021

No review comments provided

Review by Mr L. | Washington, DC

10/30/2021

“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”

Review by Laurel, MD Homeowner

09/14/2021

“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”

Review by B B. | Damascus, MD

09/13/2021

“It took four technicians four different visits to figure out the problem with my AC unit. Lots of miscommunication on the end of the technicians which caused even further frustration. I have been using Cropp Metcalf for over 20 years and I’ve never had an issue until now.”

Review by Jesse A. | Washington, DC

09/07/2021

No review comments provided

Review by Takoma Park, MD Homeowner

09/07/2021

“Very unprofessional. Did not communicate timing, came with no solution, solution did not work in the end and still sent huge bill at the end. Told me someone will call to provide a real solution but no one did.”

Review by Eric B. | Kensington, MD

09/06/2021

No review comments provided

Review by Mary P. | Washington, DC

09/06/2021

No review comments provided

Review by Brenda W. | Hyattsville, MD

09/04/2021

No review comments provided

Review by Joanne M. | Chevy Chase, MD

09/03/2021

No review comments provided

Review by Ethan L. | Silver Spring, MD

09/02/2021

“Techs seemed knowledgeable but having difficulty with getting a response to communications.”

Review by Robert A. | Mitchellville, MD

09/01/2021

No review comments provided

Review by College Park, MD Homeowner

09/01/2021

“They are punctual, friendly, skilled, knowledgeable and dependable”

Review by Charlene R. | Bethesda, MD

09/01/2021

“I feel that the twice a year maintenance check is important to the safety and reliability of my HVAC system.”

Review by E.C. | Washington, DC

09/01/2021

No review comments provided

Review by Dennis B. | Hyattsville, MD

09/01/2021

“The company was unresponsive to my requests for a quote. I had too call several times before someone responded. The resultant was the salesman sold me a unit that was inappropriate for the installation. The job was not completed per code and after several calls, I eventually was contacted about completing the job. In order to make the unit comply with code, something like an additional $2000 dollars was needed to finish the job. If the salesman had understood what was required and discussed other less disrupted options, I probably would have opted for a different unit. I also contracted for duct cleaning and given a date when that would occur. No one showed-up on that date. It took me several calls to eventually get to the person who schedules duct cleaning and was told that no one had scheduled anything with him. Once again, I don't feel the company follow-up on what was contracted. If someone wants to call and ask for additional details, fine. My experience is that no one will.”

Review by Kensington, MD Homeowner

03/13/2021

“Great service, knowledge technicians”

Review by David R. | Potomac, MD

03/08/2021

No review comments provided

Review by Edward F. | Chevy Chase, MD

03/08/2021

No review comments provided

Review by Upper Marlboro, MD Homeowner

02/02/2021

No review comments provided

Review by Rafael R. | Washington, DC

02/02/2021

“They have always been very timely and good. I have no complaints about anything.”

Review by Elizabeth S. | Washington, DC

01/21/2021

“I trust this company as CroppMetcalfe never tries to sell me anything that I do not really need.”

Review by Rockville, MD Homeowner

01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by Potomac, MD Homeowner

01/21/2021

No review comments provided

Review by Silver Spring, MD Homeowner

01/20/2021

No review comments provided

Review by Silver Spring, MD Homeowner

01/20/2021

“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”

Review by Bonita R. | Olney, MD

01/15/2021

“My experience with my HVAC contact has been excellent in response time. My 2nd plumbing contract has been less so. Lack of direct communication and timeliness is not as expected. It necessitated additional contact on my part. Without ever talking directly to service provider. Many of my friends/neighbors are price shopping. I feel ultimately with contract discounts, my fees are reasonable. I know I get priority service. Many are looking for lower fees, especially in these difficult times.”

Review by Mary B. | Potomac, MD

01/13/2021

No review comments provided

Review by Washington, DC Homeowner

01/13/2021

No review comments provided

Review by Rockville, MD Homeowner

01/13/2021

No review comments provided

Review by Rockville, MD Homeowner

01/13/2021

No review comments provided

Review by Bethesda, MD Homeowner

01/13/2021

No review comments provided

Review by Steve B. | Potomac, MD

01/13/2021

No review comments provided

Review by Cecil H. | Washington, DC

01/13/2021

“Our experience was awful. Mixed messages, technicians blaming one another, months to get a new, very expensive a/c/heating system, shoddy work on the air vents, etc. etc. Will never use again”

Review by Washington, DC Homeowner

01/12/2021

No review comments provided

Review by Bethesda, MD Homeowner

01/12/2021

No review comments provided

Review by Derwood, MD Homeowner

01/11/2021

No review comments provided

Review by Bethesda, MD Homeowner

01/11/2021

No review comments provided

Review by Washington, DC Homeowner

01/11/2021

No review comments provided

Review by James G. | Gaithersburg, MD

01/11/2021

No review comments provided

Review by Washington, DC Homeowner

01/11/2021

No review comments provided

Review by Rockville, MD Homeowner

01/11/2021

No review comments provided

Review by Lee H. | Rockville, MD

01/11/2021

No review comments provided

Review by Ross C. | Bethesda, MD

01/11/2021

“We have used them for many years and have been consistently pleased with their work!”

Review by Dr K. | Rockville, MD

01/11/2021

“Excellent service (as always).”

Review by Anthony D. | Bethesda, MD

01/09/2021

No review comments provided

Review by Marilyn A. | Bethesda, MD

01/08/2021

“Excellent work ethic”

Review by Silver Spring, MD Homeowner

01/08/2021

“Always professional and courteous.”

Review by Lawrence R. | Potomac, MD

01/08/2021

“Always professional, equipment works”

Review by Rosemary M. | Laurel, MD

01/08/2021

No review comments provided

Review by Bethesda, MD Homeowner

01/08/2021

No review comments provided

Review by Janet T. | Columbia, MD

01/08/2021

“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”

Review by Helena D. | Silver Spring, MD

01/08/2021

“After my most recent experience, I would not recommend CroppMetcalfe to any friend or enemy. Before I believe the company offered excellent, honest service but no longer feel that way.”

Review by Mark B. | Ellicott City, MD

01/08/2021

No review comments provided

Review by Silver Spring, MD Homeowner

01/08/2021

“Too expensive, inconsistent messages among service people, too many recommendations for unnecessary, expensive work”

Review by Laurel, MD Homeowner

10/21/2020

No review comments provided

Review by Washington, DC Homeowner

10/21/2020

No review comments provided

Review by Washington, DC Homeowner

10/21/2020

No review comments provided

Review by Lisa K. | Silver Spring, MD

11/16/2019

No review comments provided

Review by Fort Washington, MD Homeowner

11/04/2019

No review comments provided

Review by Alice F. | Crownsville, MD

10/14/2019

No review comments provided

Review by Patrick G. | Bethesda, MD

10/14/2019

No review comments provided

Review by David W. | Washington, DC

10/14/2019

“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”

Review by Haywood R. | Burtonsville, MD

10/03/2019

No review comments provided

Review by Joe H. | Olney, MD

10/01/2019

No review comments provided

Review by Edward S. | Annapolis, MD

10/01/2019

No review comments provided

Review by Eric L. | Laurel, MD

10/01/2019

“I have used other companies but I am most pleased with CroppMetcalfe.”

Review by Christopher W. | Silver Spring, MD

10/01/2019

No review comments provided

Review by Ron P. | Potomac, MD

09/30/2019

No review comments provided

Review by Gerald W. | Washington, DC

09/25/2019

No review comments provided

Review by William J. | Bowie, MD

09/24/2019

No review comments provided

Review by J.C.H. | Chevy Chase, MD

09/24/2019

“Always superior. Excellent servicemen.”

Review by Margherita G. | Washington, DC

09/23/2019

No review comments provided

Review by Brian C. | Rockville, MD

09/23/2019

No review comments provided

Review by Washington, DC Homeowner

09/23/2019

No review comments provided

Review by Andre H. | District Heights, MD

09/23/2019

No review comments provided

Review by Rockville, MD Homeowner

09/23/2019

No review comments provided

Review by Washington, DC Homeowner

09/23/2019

“Didnt solve the issue, left tape on the vents keeping them covered, got mud in the house.”

Review by Andrew P. | Suitland, MD

09/22/2019

No review comments provided

Review by George C. | Beltsville, MD

09/22/2019

No review comments provided

Review by Rex M. | Upper Marlboro, MD

09/21/2019

No review comments provided

Review by Doug R. | Washington, DC

09/21/2019

No review comments provided

Review by Mary B. | Potomac, MD

09/21/2019

No review comments provided

Review by Potomac, MD Homeowner

09/21/2019

No review comments provided

Review by Vera C. | Rockville, MD

09/21/2019

“Very courteous and efficient.”

Review by Silver Spring, MD Homeowner

09/21/2019

“CroppMetcalfe met my expectations in all areas.”