No review comments provided

“Hector did a great job with my ductwork. He had good workmanship. He did well adjusting the situation for my ductwork. The equipment installers did a good job.”

“Our current interaction was to just schedule a maintenance Furance inspection. So this survey is really not appropriate at this time. Sorry.”

“The customer service exceeded my expectations.”

“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”

“I would like to recognize Chad, Reny Hinteon, Jason Diaz, Tim Turner. Piere, and Dawn Smoot for their exceptional service. They have all been very helpful. Dawn is extremely professional and concerned. You can tell that she really care. She is super and on the top of my list! She always goes the extra mile to make sure that my needs are met.”

“They exceeded my expectations in all areas.”

“I would like to recognize the fellow from CroppMetcalfe that came to repair leaky condensation pipes for his exceptional service. He was very polite and did good job!”

“They did the work pretty quickly overall. it was easy to schedule with them. That was good.”

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“Diagnose the problem”

“All of the technicians were highly knowledgeable and skilled in repairing what needed to be fixed.”

“Always superior. Excellent servicemen.”

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“Recent serviceman, as well as previous servicemen, wasn't an outstanding professional...very thorough and very efficient.”

“Marvin Leach: deep knowledge and outstanding skill!”

“All of the technicians that have serviced our house were very professional.”

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“Didn't solve the issue, left tape on the vents keeping them covered, got mud in the house.”

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“The installers were very good at their job.”

“The air conditioning service was fine.”

“Very courteous and efficient.”

“They met my expectations with all aspects.”

“I would like to recognize both gentlemen, they did a great job.”

“The technicians that come out are very professional and nice.”

“The person didn't remove air vents.”

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“See response #1”

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“Professional knowledgeable, and friendly.”

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“All technicians have been excellent.”

“They sold me a $1500 duct straightening out service because they told me that it would save me money on my air bill. My bill doubled.”

“Always responded timely to our requests for service; this is much appreciated!”

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“The person responsible for the work was unbelievably unresponsive and difficult to get ahold of by phone or email. It would be days or weeks before he would respond to either one and it took multiple different email attempts to get one response. They did not do all the work I paid for them to do. They were supposed to insulate the entire floor and only insulated half of it. They not only partially completed the project, but the guy lied about having completed it.”

“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”

“They always meet and exceed on my maintenance contract. They keep the schedule, are on time, and keep me informed of the status of the furnace. They're good and I don't have any complaints.”

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“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”

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“All have been good.”

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“They cleaned the air ducts and also did some, they cleared some blocked sewer lines. I would rate them I think an A on the sewer, and B on the air ducts.”

“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”

“Timely and cost make it positive. Cleaning furnace, just maintenance of my furnace and air conditioning. I would give them an A. I just renewed my contract. I'm satisfied.”

“I've seen the book. I remember looking at that before I used Crop Metcalfe. To be honest, they suck. They're pretty terrible. So, they were cleaning out the vents in the townhouse, and basically it was general—just not great work and not great customer service. I called them ahead of time, told them that our unit was on the third floor. Guy shows up the day of and says, 'Oh, I didn't know that. I don't have the proper equipment. I may have to come back.' So, I was giving him a hard time about that, and he said, 'All right, well, if you want to help me carry the stuff up the stairs then I can probably make it work with what I have.' All right, whatever—so I guess that's fine. But then on the, they take the vents off and everything, and he puts plastic covers on some of them when he's doing one of the things, and I guess he didn't do it right so on our first floor the plastic cover comes off while he's cleaning off the vents, and the entire floor was covered in dust. Because he just blew everything right back out into our house instead of out of his truck. He comes and he walks down and he's like, 'Oh, how did that happen?' I'm like, ‘Dude, you're just killing me.’ It took me like three hours to clean that stuff up when he left, because he didn't clean it up, and so after that, I guess he cleaned the vents. I would definitely never use them again, so I guess that's a D-. He explained things, so I guess he knew what he was doing, but he didn't do it right.”

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“Generally satisfactory, technician explained his performance and made recommendations, avoided unnecessary fixes.”

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“Re: Plumbing. Problem slow drains. In the tub the built in stopper broke when work was being done. we replaced it with a toe stopping device, husband installed. In the sink, the stopper didn't work anymore. Again husband replaced stopper. Drains did work better. As for the duct cleaning, they went into the central line which resulted in dust throughout the house for days. They improperly put a dirty filter back in the furnace despite the fact that there was a box of new filters which I had told him about. A dirty filter was left near the sidewalk where the truck had been parked. It did not come from our house. They were here on a Friday PM and seemed very rushed. Heard the guy in charge discussing plans for the evening. His ‘helper’ was very polite and busy. It seemed like the guy in charge was the problem. The dust, which I have a diagnosed allergy to, was terrible throughout the house for more than a week. I had never had any problem with duct cleaners before. This was the first time I had ever used CM for this purpose and will never do so again.”

“The gentleman was very good. He took care of it with no problems.”

“They do regular HVAC maintenance. They have cleaned air ducts. We schedule our appointments, they show up. They're very pleasant. When we got the house, there was a maintenance agreement with them when we bought the house and we just maintained that. I'd give them an A.”

“I've had a new furnace, a new hot water heater and a new air conditioner unit installed. They did duct cleaning for me several years ago. The experience was very pleasant, no problems at all. They are pretty responsive and communicative. There are no issues with billing. I've been dealing with Cropp Metcalfe for ten years. I'd give them an A.”

“Everything about them was perfect. They changed the whole air conditioning fan. They did duct cleaning. I've been using them for ten years so I like everything about them. I didn't know they did pest control so I'm going to call them and ask them to do that for me too. I'd give them an A+.”

“It was very good. No problems.”

“They have reliable service and friendly personnel. My service has been duct cleaning and heating and air. They had to come out for an emergency situation. The heat wasn't working. I've had no problem with them. I feel they deserve an A- because of their pricing. If price were removed from the equation, it would be an A.”

“They're consistent. They come every six months, and they do maintenance on the HVAC system. They've never done plumbing or duct cleaning for us. It's always been basic maintenance—no emergencies. The customer service is good. They have appointments available whenever I call. I've been using them for a couple of years. I've never had to call them back because they missed something. I'd give them an A grade.”

“They came on time and did the job and cleaned up afterward. They also do twice-a-year checkups on my system, so I find them dependable. They’ve done the maintenance on my heat pump, and they redid my ductwork in the attic. I’d give them an A.”

“The most recent thing they did for me was duct cleaning. The previous company I used sold out to Crop Metcalfe, so that’s the reason I use them. They get an A from us.”

“They showed up and helped me out. Right now, they're helping me with my hot water heater. They've never done regular plumbing or duct cleaning. I have a service contract with them. I've been using the company for 20 years. The people are very nice. I've never had to call them back. I'd grade them a B for reasons between me and them.”

“Crop Metcalfe cleaned our ducts for us. I like their dependability and reliability. When I call for an appointment, they schedule me pretty quickly. I would give them an A+.”

“They did what they were supposed to do. They checked out the furnace and did duct cleaning. They cleaned the dryer vents as well. I have a maintenance contract with them, and I've been using them for a couple of years. The job was done in a reasonable amount of time. I would rate them an A.”

“We’re very happy with them. They're a pretty good company, I think. We'll give them an A-. I would say that they're a good choice.”

“Crop Metcalfe serviced my HVAC system, and they also did some duct cleaning. Their technicians were very professional and clean. They do a good job, and I can’t ask for more. They’re an A+.”

“I have two contact examples, plumbing and air conditioning, heating service and recently they came out to, I had some air conditioning problems and they fixed the pipe in the heating thing but to make a long story short, they are very reputable. Their technicians are certified and they are trained in what they do. I would strongly recommend them. I live in a senior citizen area. But she gave us the card and so I just went on and got the, they come and give an annual maintenance check up. Then they come twice for the air condition and they're very respectful. And they've gotten so big now, it's hard to get them. I said y'all have gotten so big. So that their technicians trained and they have the five star and then they make recommendations, what you need fixing and usually they're right because if you don't go and get it fixed, you're going to have a major problem. So I had the pipes and problems around the heating thing and then they came out and fix it. I give them A+. In fact, I wish I could afford to get my duct cleaning and all of that but they gave me a reduction when you contract. I wouldn't use another company. I'd use the same one because they know you're, if you get the annual check up every year, you know what I'm trying to say, preventative maintenance. And it would behoove the person to use the same company because they know exactly what to do. They can look it up on the computer and tell you, oh yeah you had that done last year, this kind of thing. So I don't know why no one else would use them because I told each time they come out I said let me leave some cards around the community. They are trained. They are trained what they do and when the guy comes, you can tell they ain't be trained. They're cheaper but it just seemed like something doesn't work right. I got the plumbing contract, he said oh all of this equipment is wrong. It keeps running, you know when you flush your commode at night, you can hear the water running, but this put a part in there and didn't work so I just said well I'm just going to use Cropp Metcalfe for my plumbing, for my air condition and get some cheaper but I don't go with anybody else.”