7th year as a Best Pick
Best Pick 2018
certified company
Based on 519 Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 519 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”

“The technicians were courteous, knowledgeable about their work, intensely focused on the best solution to the problem, and skilled in diagnosis and repair. They were very conscious of the household surroundings and meticulous in cleanup. Besides being highly efficient in their work, they were very effective in the best customer relations—A.”

“Our long, 25-year experience with CroppMetcalfe has always been positive with excellent and thoroughly professional service.”

“All technicians over the years have always been professional, courteous, and punctual—A+.”

“I have been a customer for at least ten years and have found the company to be very professional on several fronts—A.”

“The techs from Cropp know what is wrong and fix it. That's all I ask for. We have had them for plumbing problems, A/C replacement, re-arranging ducts so a cold part of the house stays warm, etc.”

“Have used CroppMetcalfe for many years and have been pleased with their service 99 percent of the time.”

“Great job!”

“Thanks for the prompt and professional service performed by your technician, Jermaine. He demonstrated his desire to assure my complete satisfaction, and so he did. He is a valuable resource of your company.”

“CroppMetcalfe has been fine. They're in the community all the time. They're known to be a reputable group, and so was the guy that came out. We actually bought a service policy from them.”

“I had a positive experience with CroppMetcalfe.”

“They come every year just to do the maintenance stuff. They do good work, and they're a good company.”

“Everything about CroppMetcalfe was perfect. They changed the air conditioning fan and did duct cleaning. I've been using them for ten years, and I like everything about them—they're A+.”

“I had a new furnace, a new hot water heater, and a new air conditioning unit installed, and they did duct cleaning for me. The experience was very pleasant; they were responsive and communicative, and I had no problems at all. I've been dealing with them for ten years, and I would give them an A rating.”

“CroppMetcalfe does regular HVAC maintenance and cleans the air ducts. They show up when we schedule the appointments. They're a very pleasant, grade-A company.”

“They did an inspection and recommended that a couple of things be replaced. They're responsive, and I like the way they do business. They're good. I'd give them an A.”

“CroppMetcalfe cleans the furnace and the vents, and I have no issues with them at all. We've had them for a good while. It has always been A-grade work.”

“The most recent thing they did for me was duct cleaning. The previous company I used sold out to CroppMetcalfe, so that's the reason I use them. They get an A from us.”

“CroppMetcalfe was very thorough. They cleaned up the ventilation system, which had been there for 30 years without ever having been cleaned. They made recommendations, and they told me what I should or shouldn't do. They helped me get the best kind of service for the equipment that I had in my house. They were very clean, uniformed, and trustworthy—A+.”

“They came on time and did the job and cleaned up afterward. They also do twice-a-year checkups on my system, so I find them dependable. They've done the maintenance on my heat pump, and they redid my ductwork in the attic. I'd give them an A.”

“The quality of their technicians has been good, and their availability in scheduling visits has been good. I've been using them for seven years. The last time they were here, they just did the heat checkup, and they've also done our air ducts.”

“They did what they were supposed to do. They checked out the furnace and did duct cleaning. They cleaned the dryer vents as well. I have a maintenance contract with them, and I've been using them for a couple of years. The job was done in a reasonable amount of time. I would rate them an A.”

“I use CroppMetcalfe. I like them very much. They came about a month ago. I would recommend them. I'd probably give them an A.”

“We're very happy with them. They're a pretty good company, I think. We'll give them an A-. I would say that they're a good choice.”

“CroppMetcalfe serviced my HVAC system, and they also did some duct cleaning. Their technicians were very professional and clean. They do a good job, and I can't ask for more. They're an A+.”

“CroppMetcalfe is reliable. They've done good work for us over the years. They cleaned our ducts, and they were respectful of our home. They've absolutely done a good job.”

“CroppMetcalfe has cleaned out our ducts a couple of times. We had a jammed duct, and it caused a problem with the dryer. It was a pretty bad situation, but CroppMetcalfe was great. They're very reliable and prompt.”

“CroppMetcalfe cleaned our ducts for us. I like their dependability and reliability. When I call for an appointment, they schedule me pretty quickly. I would give them an A+.”

“Everything went perfectly. CroppMetcalfe was extremely professional, punctual, and thorough. When they say they will be there, they are there. CroppMetcalfe’s employees have technical expertise. It’s been a totally positive experience. They deserve an A+.”

“CroppMetcalfe did a good job for us. They cleaned our vents, and they checked our air conditioner and heater. The experience we had was positive, and they did a good job. I would give them an A.”

“It was the perfect service. CroppMetcalfe cleaned out our ducts, and the duct cleaning was really good. The guy who came out did a really good job. He was personable and responsive. They also installed insulation and an A/C unit. Everything went well. It was positive across the board.”

“They’ve put in a humidifier, and they’ve done my duct cleaning. They do all kinds of things. I use them for pretty much everything, and I’ve been very satisfied. The maintenance people are really outstanding. I feel comfortable with them in my home.”

“They are so good. Their customer service is excellent. Extremely good, quality work. Everything about them is wonderful. I’ve had them for probably 20-something years. They do my duct cleaning. They do a good job.”

“They came out to improve the air flow in our HVAC, working on the ducts. They spread something through the unit that was supposed to clog all the holes outside the system, so it gets better air flow. It made a difference. I would use this company again.”

“We had some duct services done last year. We have been associated with them for 15 years. They always do good work and clean up for themselves. We have a Gold service contract with them, and they take care of our HVAC, the plumbing, the heating, anything we have to do with that type of work, they take care of it for us. I have recommended them, and I continue to.”

“We called them last for work on the air ducts. We also had a humidifier added to the heating system. It was either a year or a little longer. I haven't had any problems with the new work. I absolutely would recommend CroppMetcalfe for other homeowners to use.”

“They were great. We use them regularly.”

“We are fine with the work that they've done. We have used them for I don't know how many years, like 12 years or so. I'm always satisfied. They offer good customer service, and they always treat me nicely.”

“They were really good.”

“They do good work, and I don't have any problems with them.”

“We're happy with them. They're professional and on time. We didn't have any problems. They stay until they get the job done.”

“We think they're good, and that's why we call them back every year. We have no problems with them, and everybody's nice. Whoever comes out is nice and helpful.”

“They did the air duct cleaning, and I was happy with that. They've also done the annual fall and spring maintenance on our furnace and air conditioner, and they do fine.”

“They do a good job. I have no complaints about their services. They do what they are supposed to do.”

“CroppMetcalfe did work quite a while ago, and it was fine. I didn't have any issues with customer service. They were great. The people were fine.”

“It went very well. No issues with them. I've been pretty satisfied with the service.”

“We've been very pleased with them. They have done both air duct cleaning and plumbing. They come out and do my checkups and any repairs that I may need. They're always prompt to show up. I feel comfortable with them in the home. They do a good cleanup. We've been very happy with everything they've done.”

“They did a great job. I have no complaints, and I thought they worked very quickly. There were no issues with customer service.”

“The work was great. They were on time, and they were fair. I've been with them for about 15 years. They always show up on time and clean up after themselves.”

“I can't think of any complaints at all. I've been completely happy with them. We had a duct cleaning, and we're regular service contract holders with them. They come out on time, and they're respectful to the home. We had the external air unit that needed to get replaced, and they did that. The only thing I can say is I've never had a problem with them ever. I've been a customer for probably ten years and have never had a single complaint or problem.”

“They did the air duct cleaning, and they also installed my new furnace and air conditioning unit; I think that's been about two years ago. Recently they came out to do the inspection and put a surge protector on my unit. I feel comfortable with them in the home. They young men that come are very respectful and go about their work. They clean up very well after they're finished.”

“They've been doing the work for me for a while. One of the things I had them do recently was clean out a vent. They're professional. I have a contract with them where they come in and service my system once or twice a year. They don't have problems sticking to that service agreement. They do well for me.”

“They came out and did a duct cleaning. They service my heating and air conditioning unit also. We have a contract with them, and they did a good job. I feel comfortable with them in the home.”

“I've never had any problems with CroppMetcalfe. They're reliable, dependable. They come out on time and call me and everything.”

“I thought the work was good. They cleaned up behind themselves. Everybody was friendly and seemed knowledgeable and hardworking when they came. I would use them again.”