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FEATURED REVIEWS
“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”
“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”
“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”
“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”
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“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”
“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”
“It took four technicians four different visits to figure out the problem with my AC unit. Lots of miscommunication on the end of the technicians which caused even further frustration. I have been using Cropp Metcalf for over 20 years and I’ve never had an issue until now.”
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“Very unprofessional. Did not communicate timing, came with no solution, solution did not work in the end and still sent huge bill at the end. Told me someone will call to provide a real solution but no one did.”
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“Techs seemed knowledgeable but having difficulty with getting a response to communications.”
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“They are punctual, friendly, skilled, knowledgeable and dependable”
“I feel that the twice a year maintenance check is important to the safety and reliability of my HVAC system.”
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“The company was unresponsive to my requests for a quote. I had too call several times before someone responded. The resultant was the salesman sold me a unit that was inappropriate for the installation. The job was not completed per code and after several calls, I eventually was contacted about completing the job. In order to make the unit comply with code, something like an additional $2000 dollars was needed to finish the job. If the salesman had understood what was required and discussed other less disrupted options, I probably would have opted for a different unit. I also contracted for duct cleaning and given a date when that would occur. No one showed-up on that date. It took me several calls to eventually get to the person who schedules duct cleaning and was told that no one had scheduled anything with him. Once again, I don't feel the company follow-up on what was contracted. If someone wants to call and ask for additional details, fine. My experience is that no one will.”
“Great service, knowledge technicians”
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“They have always been very timely and good. I have no complaints about anything.”
“I trust this company as CroppMetcalfe never tries to sell me anything that I do not really need.”
“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”
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“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”
“My experience with my HVAC contact has been excellent in response time. My 2nd plumbing contract has been less so. Lack of direct communication and timeliness is not as expected. It necessitated additional contact on my part. Without ever talking directly to service provider. Many of my friends/neighbors are price shopping. I feel ultimately with contract discounts, my fees are reasonable. I know I get priority service. Many are looking for lower fees, especially in these difficult times.”
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“Our experience was awful. Mixed messages, technicians blaming one another, months to get a new, very expensive a/c/heating system, shoddy work on the air vents, etc. etc. Will never use again”
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“We have used them for many years and have been consistently pleased with their work!”
“Excellent service (as always).”
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“Excellent work ethic”
“Always professional and courteous.”
“Always professional, equipment works”
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“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”
“After my most recent experience, I would not recommend CroppMetcalfe to any friend or enemy. Before I believe the company offered excellent, honest service but no longer feel that way.”
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“Too expensive, inconsistent messages among service people, too many recommendations for unnecessary, expensive work”
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“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”
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“I have used other companies but I am most pleased with CroppMetcalfe.”
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“Always superior. Excellent servicemen.”
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“Didnt solve the issue, left tape on the vents keeping them covered, got mud in the house.”
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“Very courteous and efficient.”
“CroppMetcalfe met my expectations in all areas.”
“The person didn't remove air vents.”
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“I have a complicated relationship with CroppMetcalfe at the moment. We purchased two new furnaces from them this year, and then had the ducts cleaned. The furnace salesman was knowledgeable, professional. The furnace installers were efficient and I thought knew their business. The duct cleaners were an unmitigated disaster. CM is aware of all of this. As it turned out, the furnace installers left debris on the roof, which migrated over to our drain pipe and when the huge deluge rain came on 7/8/19 it caused water to back up and run into the vents ( some ducts on the roof needed sealing and the duct cleaners ignored). So.....CM refused to even respond when I called them that morning for help, indicating to me that it couldn't have been their responsibility. My gutter man came and saved me. I subsequently sent a letter to Mr. Rich Hobson, who was my furnace salesman, and have had no response from him nor anyone else. I enclosed the pieces of debris with the letter. I rather did expect someone from CM would contact me, but have heard from no one. It technically wasn't Mr. Hobson's fault the debris was left on the roof, but he was the salesman. As for the clowns who cleaned the ducts, not only did they not seal all of them, they knocked over a lamp and broke the finial, but the really horrible thing they did turned out to be leaving my pop-up wide open to the roof!! I did not discover it until the next day. Luckily there were no weather nor wildlife events. To CM's credit, when I called them they sent a man over quite quickly to close the pop-up. So, bottom line, I haven't heard one boo from CM since the duct cleaners were here, which I believe was in March. I don't hate CM but I am very disappointed that they would treat a faithful and loyal customer (since 2010) in this cavalier manner. I do believe they could continue to retain my business if their customer service reached out. I feel like I spent thousands of dollars with them this year and got treated quite shabbily for my money. I might mention that I have had a contract with them since 2010 for two units, our house plus the basement apartment @$342/year. My negative ratings are for the duct cleaning for the most part, although the furnace installers fell down in their ratings due to not cleaning up after themselves and leaving the debris on the roof. And a big negative rating for not responding to my call for help on the day of the deluge. I sincerely hope you share these comments widely with CM.”
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“Professional knowledgeable, and friendly.”
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