CroppMetcalfe
11th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.3 out of 5 stars based on 110 customer surveys conducted through Our Research Partners.
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11th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | General Manager
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-operated company ever since. The company has four locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
Technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel
Address
5301 Holland Drive
Beltsville, MD 20705
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours

Compiled Score:

CroppMetcalfe has received 4.3 out of 5 stars based on 110 customer surveys conducted through Our Research Partners.
5
82
4
6
3
7
2
7
1
8
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/30/2022

“We have a contract with CroppMetcalfe since we bought this house and most time happy and THANK YOU!!”

Review by
08/08/2022

No review comments provided

Review by
08/01/2022

No review comments provided

Review by
08/01/2022

No review comments provided

Review by
08/01/2022

No review comments provided

Review by
08/01/2022

“I have been a client of CroppMetcalfe for a long time and I am satisfied with their work”

Review by
08/01/2022

No review comments provided

Review by
07/28/2022

No review comments provided

Review by
07/28/2022

No review comments provided

Review by
07/27/2022

No review comments provided

Review by
07/27/2022

No review comments provided

Review by
11/01/2021

No review comments provided

Review by
10/31/2021

No review comments provided

Review by
10/31/2021

No review comments provided

Review by
10/30/2021

No review comments provided

Review by
10/30/2021

“I have received good service in the past -- pest and HVAC unit. But recently, I had difficulty trying to book an appointment and to make a payment. There was a long wait when trying to book an appointment for pest management, then the service agent disconnected while we were talking and never called back. I called back later and it took about 10 minutes to get someone online. When I booked an appointment for HVAC inspection via email, I had to make a payment and called and gave my cc information. I later received an email saying it didn't go through because they probably had not captured the number correctly and I was told to use your online system. The link I was provided didn't work for that, so I had to seek another link from the agent.”

Review by
09/14/2021

“Found the crew to be very professional and knowledgeable! Job was completed right on schedule.”

Review by
09/13/2021

“It took four technicians four different visits to figure out the problem with my AC unit. Lots of miscommunication on the end of the technicians which caused even further frustration. I have been using Cropp Metcalf for over 20 years and I’ve never had an issue until now.”

Review by
09/07/2021

No review comments provided

Review by
09/07/2021

“Very unprofessional. Did not communicate timing, came with no solution, solution did not work in the end and still sent huge bill at the end. Told me someone will call to provide a real solution but no one did.”

Review by
09/06/2021

No review comments provided

Review by
09/06/2021

No review comments provided

Review by
09/04/2021

No review comments provided

Review by
09/03/2021

No review comments provided

Review by
09/02/2021

“Techs seemed knowledgeable but having difficulty with getting a response to communications.”

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

“They are punctual, friendly, skilled, knowledgeable and dependable”

Review by
09/01/2021

“I feel that the twice a year maintenance check is important to the safety and reliability of my HVAC system.”

Review by
09/01/2021

No review comments provided

Review by
09/01/2021

“The company was unresponsive to my requests for a quote. I had too call several times before someone responded. The resultant was the salesman sold me a unit that was inappropriate for the installation. The job was not completed per code and after several calls, I eventually was contacted about completing the job. In order to make the unit comply with code, something like an additional $2000 dollars was needed to finish the job. If the salesman had understood what was required and discussed other less disrupted options, I probably would have opted for a different unit. I also contracted for duct cleaning and given a date when that would occur. No one showed-up on that date. It took me several calls to eventually get to the person who schedules duct cleaning and was told that no one had scheduled anything with him. Once again, I don't feel the company follow-up on what was contracted. If someone wants to call and ask for additional details, fine. My experience is that no one will.”

Review by
03/13/2021

“Great service, knowledge technicians”

Review by
03/08/2021

No review comments provided

Review by
03/08/2021

No review comments provided

Review by
02/02/2021

No review comments provided

Review by
02/02/2021

“They have always been very timely and good. I have no complaints about anything.”

Review by
01/21/2021

“I trust this company as CroppMetcalfe never tries to sell me anything that I do not really need.”

Review by
01/21/2021

“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”

Review by
01/21/2021

No review comments provided

Review by
01/20/2021

No review comments provided

Review by
01/20/2021

“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”

Review by
01/15/2021

“My experience with my HVAC contact has been excellent in response time. My 2nd plumbing contract has been less so. Lack of direct communication and timeliness is not as expected. It necessitated additional contact on my part. Without ever talking directly to service provider. Many of my friends/neighbors are price shopping. I feel ultimately with contract discounts, my fees are reasonable. I know I get priority service. Many are looking for lower fees, especially in these difficult times.”

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

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Review by
01/13/2021

No review comments provided

Review by
01/13/2021

No review comments provided

Review by
01/13/2021

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Review by
01/13/2021

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Review by
01/13/2021

“Our experience was awful. Mixed messages, technicians blaming one another, months to get a new, very expensive a/c/heating system, shoddy work on the air vents, etc. etc. Will never use again”

Review by
01/12/2021

No review comments provided

Review by
01/12/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

No review comments provided

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01/11/2021

No review comments provided

Review by
01/11/2021

No review comments provided

Review by
01/11/2021

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Review by
01/11/2021

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Review by
01/11/2021

“We have used them for many years and have been consistently pleased with their work!”

Review by
01/11/2021

“Excellent service (as always).”

Review by
01/09/2021

No review comments provided

Review by
01/08/2021

“Excellent work ethic”

Review by
01/08/2021

“Always professional and courteous.”

Review by
01/08/2021

“Always professional, equipment works”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”

Review by
01/08/2021

“After my most recent experience, I would not recommend CroppMetcalfe to any friend or enemy. Before I believe the company offered excellent, honest service but no longer feel that way.”

Review by
01/08/2021

No review comments provided

Review by
01/08/2021

“Too expensive, inconsistent messages among service people, too many recommendations for unnecessary, expensive work”

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

No review comments provided

Review by
10/21/2020

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
11/04/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/14/2019

“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”

Review by
10/03/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“I have used other companies but I am most pleased with CroppMetcalfe.”

Review by
10/01/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/25/2019

No review comments provided

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

“Always superior. Excellent servicemen.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“Didnt solve the issue, left tape on the vents keeping them covered, got mud in the house.”

Review by
09/22/2019

No review comments provided

Review by
09/22/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/21/2019

“Very courteous and efficient.”

Review by
09/21/2019

“CroppMetcalfe met my expectations in all areas.”

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