CroppMetcalfe
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 26 customer surveys.
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7th year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe offers duct cleaning services as well as whole-home comfort checks and energy audits, which evaluate a home's energy efficiency.
Company History
CroppMetcalfe was founded in 1979 by Mitchell Cropp and has remained a regional, family-owned company ever since. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a certified member of the National Air Duct Cleaners Association (NADCA). The company is also accredited by the Building Performance Institute (BPI).
Employee Information
According to the company, all technicians are rigorously trained, wear uniforms, and drive fully stocked vehicles.
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

CroppMetcalfe has received 4.7 out of 5 stars based on 26 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/20/2017

“They cleaned the air ducts and also did some, they cleared some blocked sewer lines. I would rate them I think an A on the sewer, and B on the air ducts.”

Review by
10/18/2017

“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”

Review by
10/11/2017

“Timely and cost make it positive. Cleaning furnace, just maintenance of my furnace and air conditioning. I would give them an A. I just renewed my contract. I'm satisfied.”

Review by
10/11/2017

“I've seen the book. I remember looking at that before I used Crop Metcalfe. To be honest, they suck. They're pretty terrible. So, they were cleaning out the vents in the townhouse, and basically it was general—just not great work and not great customer service. I called them ahead of time, told them that our unit was on the third floor. Guy shows up the day of and says, 'Oh, I didn't know that. I don't have the proper equipment. I may have to come back.' So, I was giving him a hard time about that, and he said, 'All right, well, if you want to help me carry the stuff up the stairs then I can probably make it work with what I have.' All right, whatever—so I guess that's fine. But then on the, they take the vents off and everything, and he puts plastic covers on some of them when he's doing one of the things, and I guess he didn't do it right so on our first floor the plastic cover comes off while he's cleaning off the vents, and the entire floor was covered in dust. Because he just blew everything right back out into our house instead of out of his truck. He comes and he walks down and he's like, 'Oh, how did that happen?' I'm like, ‘Dude, you're just killing me.’ It took me like three hours to clean that stuff up when he left, because he didn't clean it up, and so after that, I guess he cleaned the vents. I would definitely never use them again, so I guess that's a D-. He explained things, so I guess he knew what he was doing, but he didn't do it right.”

Review by
08/20/2016

No review comments provided

Review by
08/16/2016

No review comments provided

Review by
08/14/2016

“Generally satisfactory, technician explained his performance and made recommendations, avoided unnecessary fixes.”

Review by
08/08/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

“Re: Plumbing. Problem slow drains. In the tub the built in stopper broke when work was being done. we replaced it with a toe stopping device, husband installed. In the sink, the stopper didn't work anymore. Again husband replaced stopper. Drains did work better. As for the duct cleaning, they went into the central line which resulted in dust throughout the house for days. They improperly put a dirty filter back in the furnace despite the fact that there was a box of new filters which I had told him about. A dirty filter was left near the sidewalk where the truck had been parked. It did not come from our house. They were here on a Friday PM and seemed very rushed. Heard the guy in charge discussing plans for the evening. His ‘helper’ was very polite and busy. It seemed like the guy in charge was the problem. The dust, which I have a diagnosed allergy to, was terrible throughout the house for more than a week. I had never had any problem with duct cleaners before. This was the first time I had ever used CM for this purpose and will never do so again.”

Review by
01/13/2016

“The gentleman was very good. He took care of it with no problems.”

Review by
08/26/2015

“They do regular HVAC maintenance. They have cleaned air ducts. We schedule our appointments, they show up. They're very pleasant. When we got the house, there was a maintenance agreement with them when we bought the house and we just maintained that. I'd give them an A.”

Review by
08/20/2015

“Everything about them was perfect. They changed the whole air conditioning fan. They did duct cleaning. I've been using them for ten years so I like everything about them. I didn't know they did pest control so I'm going to call them and ask them to do that for me too. I'd give them an A+.”

Review by
08/20/2015

“I've had a new furnace, a new hot water heater and a new air conditioner unit installed. They did duct cleaning for me several years ago. The experience was very pleasant, no problems at all. They are pretty responsive and communicative. There are no issues with billing. I've been dealing with Cropp Metcalfe for ten years. I'd give them an A.”

Review by
08/17/2015

“It was very good. No problems.”

Review by
10/28/2014

“They showed up and helped me out. Right now, they're helping me with my hot water heater. They've never done regular plumbing or duct cleaning. I have a service contract with them. I've been using the company for 20 years. The people are very nice. I've never had to call them back. I'd grade them a B for reasons between me and them.”

Review by
10/28/2014

“They have reliable service and friendly personnel. My service has been duct cleaning and heating and air. They had to come out for an emergency situation. The heat wasn't working. I've had no problem with them. I feel they deserve an A- because of their pricing. If price were removed from the equation, it would be an A.”

Review by
10/28/2014

“They're consistent. They come every six months, and they do maintenance on the HVAC system. They've never done plumbing or duct cleaning for us. It's always been basic maintenance—no emergencies. The customer service is good. They have appointments available whenever I call. I've been using them for a couple of years. I've never had to call them back because they missed something. I'd give them an A grade.”

Review by
10/28/2014

“They came on time and did the job and cleaned up afterward. They also do twice-a-year checkups on my system, so I find them dependable. They’ve done the maintenance on my heat pump, and they redid my ductwork in the attic. I’d give them an A.”

Review by
10/28/2014

“The most recent thing they did for me was duct cleaning. The previous company I used sold out to Crop Metcalfe, so that’s the reason I use them. They get an A from us.”

Review by
11/13/2013

“Crop Metcalfe cleaned our ducts for us. I like their dependability and reliability. When I call for an appointment, they schedule me pretty quickly. I would give them an A+.”

Review by
11/11/2013

“We’re very happy with them. They're a pretty good company, I think. We'll give them an A-. I would say that they're a good choice.”

Review by
11/11/2013

“Crop Metcalfe serviced my HVAC system, and they also did some duct cleaning. Their technicians were very professional and clean. They do a good job, and I can’t ask for more. They’re an A+.”

Review by
11/11/2013

“They did what they were supposed to do. They checked out the furnace and did duct cleaning. They cleaned the dryer vents as well. I have a maintenance contract with them, and I've been using them for a couple of years. The job was done in a reasonable amount of time. I would rate them an A.”

Review by
11/07/2013

“I have two contact examples, plumbing and air conditioning, heating service and recently they came out to, I had some air conditioning problems and they fixed the pipe in the heating thing but to make a long story short, they are very reputable. Their technicians are certified and they are trained in what they do. I would strongly recommend them. I live in a senior citizen area. But she gave us the card and so I just went on and got the, they come and give an annual maintenance check up. Then they come twice for the air condition and they're very respectful. And they've gotten so big now, it's hard to get them. I said y'all have gotten so big. So that their technicians trained and they have the five star and then they make recommendations, what you need fixing and usually they're right because if you don't go and get it fixed, you're going to have a major problem. So I had the pipes and problems around the heating thing and then they came out and fix it. I give them A+. In fact, I wish I could afford to get my duct cleaning and all of that but they gave me a reduction when you contract. I wouldn't use another company. I'd use the same one because they know you're, if you get the annual check up every year, you know what I'm trying to say, preventative maintenance. And it would behoove the person to use the same company because they know exactly what to do. They can look it up on the computer and tell you, oh yeah you had that done last year, this kind of thing. So I don't know why no one else would use them because I told each time they come out I said let me leave some cards around the community. They are trained. They are trained what they do and when the guy comes, you can tell they ain't be trained. They're cheaper but it just seemed like something doesn't work right. I got the plumbing contract, he said oh all of this equipment is wrong. It keeps running, you know when you flush your commode at night, you can hear the water running, but this put a part in there and didn't work so I just said well I'm just going to use Cropp Metcalfe for my plumbing, for my air condition and get some cheaper but I don't go with anybody else.”

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