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FEATURED REVIEWS
“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”
“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”
“All technicians have been excellent.”
“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”
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“Great service, knowledge technicians”
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“I told him about a problem, and he addressed the problem before starting the routine check, and let me know his diagnosis right away. And he fixed the problem! He's excellent.”
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“They have always been very timely and good. I have no complaints about anything.”
“They have a fantastic service, from people who picked up the phone from the start to the technicians who came and done the job, everything was perfect.”
“The CroppMetcalfe pest control exterminator who came several times provided me with exceptional service.”
No review comments provided
“Ricky Miller was very professional and gave straight-up advice. No games, just friendly advice.”
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“HVAC is much better than plumbing division in customer contact, ime.”
“Allen and Shelden both excellent”
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“The gentleman, whose name I have forgotten, who serviced the heating system.”
“NA”
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“The crewmen were very timely and productive.”
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“The company met/exceeded all of my expectations!”
“Everything worked out fine,”
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“Excellent service (as always).”
“We have used them for many years and have been consistently pleased with their work!”
“The customer service team made the transition from the previous homeowners to us an easy process.”
“CroppMetcalfe met and exceeded my expectations with their promptness on scheduling a regular service for ongoing maintenance.”
“We've had them for a couple years and they've always done a good job. They've always met my expectations.”
“All the men who have come out to my home have been well trained, are polite, and able to address the issues or have reached out for help if needed. I have used CroppMetcalfe on three or four occasions and they have a good formula for handling people's problems and I appreciate them.”
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“Always professional, equipment works”
“Excellent work ethic”
“Always professional and courteous.”
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“the gentleman who came at 7pm that evening”
“cOMMUNICATION IS EXCELLENT AS IS THEIR SERVICE. HIGHLY RECOMMEND.”
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“After my most recent experience, I would not recommend CroppMetcalfe to any friend or enemy. Before I believe the company offered excellent, honest service but no longer feel that way.”
“Too expensive, inconsistent messages among service people, too many recommendations for unnecessary, expensive work”
No review comments provided
“Hector did a great job with my ductwork. He had good workmanship. He did well adjusting the situation for my ductwork. The equipment installers did a good job.”
“Our current interaction was to just schedule a maintenance Furance inspection. So this survey is really not appropriate at this time. Sorry.”
“The customer service exceeded my expectations.”
“I have had a service contract with them for a number of years now. Sometimes the service is good, sometimes it is excellent, and sometimes it is less than good.”
“I would like to recognize Chad, Reny Hinteon, Jason Diaz, Tim Turner. Piere, and Dawn Smoot for their exceptional service. They have all been very helpful. Dawn is extremely professional and concerned. You can tell that she really care. She is super and on the top of my list! She always goes the extra mile to make sure that my needs are met.”
“They exceeded my expectations in all areas.”
“I would like to recognize the fellow from CroppMetcalfe that came to repair leaky condensation pipes for his exceptional service. He was very polite and did good job!”
“They did the work pretty quickly overall. it was easy to schedule with them. That was good.”
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“Diagnose the problem”
“All of the technicians were highly knowledgeable and skilled in repairing what needed to be fixed.”
“Always superior. Excellent servicemen.”
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“Recent serviceman, as well as previous servicemen, wasn't an outstanding professional...very thorough and very efficient.”
“Marvin Leach: deep knowledge and outstanding skill!”
“All of the technicians that have serviced our house were very professional.”
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“Didn't solve the issue, left tape on the vents keeping them covered, got mud in the house.”
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“The installers were very good at their job.”
“The air conditioning service was fine.”
“Very courteous and efficient.”
“They met my expectations with all aspects.”
“I would like to recognize both gentlemen, they did a great job.”
“The technicians that come out are very professional and nice.”
“The person didn't remove air vents.”
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“See response #1”
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“Professional knowledgeable, and friendly.”
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“All technicians have been excellent.”
“They sold me a $1500 duct straightening out service because they told me that it would save me money on my air bill. My bill doubled.”
“Always responded timely to our requests for service; this is much appreciated!”
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“The person responsible for the work was unbelievably unresponsive and difficult to get ahold of by phone or email. It would be days or weeks before he would respond to either one and it took multiple different email attempts to get one response. They did not do all the work I paid for them to do. They were supposed to insulate the entire floor and only insulated half of it. They not only partially completed the project, but the guy lied about having completed it.”
“They have done a lot of work for me. They installed furnace installed, a hot water heater, and did some duct work. They have also done some pest control for me.”
“They always meet and exceed on my maintenance contract. They keep the schedule, are on time, and keep me informed of the status of the furnace. They're good and I don't have any complaints.”
No review comments provided
No review comments provided
“Cropp Metcalfe sends technicians who are highly capable; and if there is any problem, the company goes out of its way to correct the issue. I am always highly pleased with the quality of the materials used. Recently, I bought a heating and cooling system from Cropp Metcalfe; and I have never been more comfortable. A different source of satisfaction is of longer standing. I will always remember that when my late parents were quite ill and heating or, especially, cooling was a problem, Cropp Metcalfe sent a technician to solve the problem very rapidly. The heating and cooling service policy is a particularly appreciated resource; and the plumbing policy is also very good.”
No review comments provided
No review comments provided
“All have been good.”
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“They cleaned the air ducts and also did some, they cleared some blocked sewer lines. I would rate them I think an A on the sewer, and B on the air ducts.”
“They're punctual, and you always can get someone to come out as needed—so responsive. I've had them out a couple times recently. They came out to clean my air ducts, and they also came out to do an HVAC inspection. I'd grade it an A+.”
“Timely and cost make it positive. Cleaning furnace, just maintenance of my furnace and air conditioning. I would give them an A. I just renewed my contract. I'm satisfied.”
“I've seen the book. I remember looking at that before I used Crop Metcalfe. To be honest, they suck. They're pretty terrible. So, they were cleaning out the vents in the townhouse, and basically it was general—just not great work and not great customer service. I called them ahead of time, told them that our unit was on the third floor. Guy shows up the day of and says, 'Oh, I didn't know that. I don't have the proper equipment. I may have to come back.' So, I was giving him a hard time about that, and he said, 'All right, well, if you want to help me carry the stuff up the stairs then I can probably make it work with what I have.' All right, whatever—so I guess that's fine. But then on the, they take the vents off and everything, and he puts plastic covers on some of them when he's doing one of the things, and I guess he didn't do it right so on our first floor the plastic cover comes off while he's cleaning off the vents, and the entire floor was covered in dust. Because he just blew everything right back out into our house instead of out of his truck. He comes and he walks down and he's like, 'Oh, how did that happen?' I'm like, ‘Dude, you're just killing me.’ It took me like three hours to clean that stuff up when he left, because he didn't clean it up, and so after that, I guess he cleaned the vents. I would definitely never use them again, so I guess that's a D-. He explained things, so I guess he knew what he was doing, but he didn't do it right.”
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“Generally satisfactory, technician explained his performance and made recommendations, avoided unnecessary fixes.”
