Quality Air
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Quality Air has received 4.7 out of 5 stars based on 192 customer surveys.
5
147
4
33
3
8
2
4
1
0
5th year as a Best Pick Call
"We are an established and popular company with an excellent track record for remarkable customer satisfaction. We've earned an outstanding reputation for both quality and excellent service. I am confident that Quality Air will surpass your expectations."

Gerry Oshita | General Manager
Company Information
Services Offered
Quality Air provides air duct cleaning and sanitizing services for residential and commercial customers. The company also cleans dryer vents and offers bird guards and filters.
Services Not Offered
Quality Air does not provide furnace cleaning services.
Minimum Job
The company requires a $175 minimum on air duct cleaning.
Company History
Quality Air is a local company that has served Chicagoland customers since 1987.
Employee Information
Company employees wear uniforms, drive marked vehicles, and undergo drug testing and background checks.
Areas Served
Chicago, Lincolnwood, Deerfield, Evanston, Glenview, Highland Park, Libertyville, Morton Grove, Niles, Northbrook, Skokie, Vernon Hills, Wilmette, Arlington Heights, Barrington, Bartlett, Buffalo Grove, Des Plaines, Elgin, Hoffman Estates, Lake Zurich, Mount Prospect, Palatine, Schaumburg, Streamwood, Aurora, Berwyn, Bolingbrook, Downers Grove, La Grange, Lockport, Naperville, Romeoville, Woodridge, Addison, Batavia, Carol Stream, Elmhurst, Geneva, Glen Ellyn, Glendale Heights, Lombard, Melrose Park, Oak Park, Saint Charles, West Chicago, Wheaton
Address
120 E Lake Street
ELMHURST, IL 60126
Hours
Mon
9:00 am - 6:00 pm
Tue
9:00 am - 6:00 pm
Wed
9:00 am - 6:00 pm
Thu
9:00 am - 6:00 pm
Fri
9:00 am - 5:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Compiled Score:

Quality Air has received 4.7 out of 5 stars based on 192 customer surveys.
5
147
4
33
3
8
2
4
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
01/09/2019

“The work seemed to get done rather quickly for one guy. I was told it was going to take several hours with two men on the job. So, I am a little skeptical since the work got done so quick.”

Review by
01/07/2019

“The worker was informative and a pleasant man.”

Review by
01/07/2019

“They met or exceeded my expectations with their thoroughness.”

Review by
01/07/2019

No review comments provided

Review by
01/07/2019

“I can not remember the technician's name but I would recommend him. He was very good at explaining the whole process and told me what needed to be done. He was very comprehensive.”

Review by
01/07/2019

“I was most satisfied with their punctuality and their overall general service.”

Review by
01/07/2019

“I was very satisfied with Eric. He was very polite and very informative.”

Review by
01/07/2019

“The gentleman who came did a great job.”

Review by
01/07/2019

“The man who did the job was very good.”

Review by
01/07/2019

“The one that cleaned out my air ducts.”

Review by
01/07/2019

“They exceeded in customer service.”

Review by
01/04/2019

“They met or exceeded my expectations in all areas.”

Review by
01/04/2019

“The technician was fantastic. He was polite and showed me the work. He was respectful of my home and wore shoe covers.”

Review by
01/04/2019

“The guy who came did excellent work and I had to give a tip just because of how much he went above and beyond.”

Review by
01/04/2019

“Sterilized furnace and changed the filter.”

Review by
01/04/2019

“I would like to recognize Dan Watt for his exceptional service.”

Review by
01/04/2019

“I would like to recognize my technician for his exceptional service. I was impressed with how thorough he was and his workmanship was excellent.”

Review by
01/03/2019

“I was most satisfied with the end result and the 'before and after.' These things had never been cleaned before. They were great.”

Review by
12/20/2018

“I'd like to recognize the service guy that actually came to my house and did the job for his exceptional service.”

Review by
12/20/2018

“I am likely to recommend Quality Air, Inc. to a friend. The cleaning went really well. They showed up on time and the technician was very knowledgeable.”

Review by
12/20/2018

“The technician was good! He came out, he was thorough, he didn't mind me observing which was nice, and he was straightforward. I was happy with it.”

Review by
12/20/2018

No review comments provided

Review by
12/20/2018

No review comments provided

Review by
12/20/2018

“They met my expectations with everything.”

Review by
12/20/2018

“They were flexible with the time to do the furnace cleaning as well because it was not part of the deal initially.”

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

“It was great. They did duct cleaning for me. They were pretty good; I would definitely say A.”

Review by
09/12/2017

“I would rate this company an A.”

Review by
09/12/2017

“Quality Air took their time and did a good job. They explained everything in detail—why, and how other options were available, in terms of sanitizing the ducts. I would grade them an A. I couldn't crawl into the ducts; from what I saw, in what they were doing, I would say it was acceptable. I have no way to judge that unless I was a mouse. Customer service, when I contacted them, was very good; they followed up with me, they didn't make a decision right away, so they had to follow up, and the man that was on the premises was very informative.”

Review by
09/12/2017

“A year ago they cleaned my air ducts. The man came in, explained to me exactly what he was going to do, and then he followed through and did it. He kept me informed along the way, showed me what he was getting out of it, and how much cleaner it was after he did it. It was great. I would definitely give them an A. It was very professional. Brought the hose in through a window. It was all A; my whole experience with Quality Air was an A.”

Review by
09/12/2017

“Somebody did our duct cleaning; I don't remember who it was. I'd give them an A. They didn't get no phone call; I've had no complaints. It was good, that's all I can remember. Probably likely to recommend. I don't remember what they charged me.”

Review by
09/12/2017

“I'd say it's OK. It's been a while; you're talking about a year ago, so I can't remember why it was neutral. They came out pretty good. They've done a good job here. I'd give them an A. Quality of work was good. Customer service was decent.”

Review by
09/12/2017

“They were good, put everything perfect. I was very happy with you guys, and also I recommended to friends and family.”

Review by
09/12/2017

“It was good, but I was about to call because I also bought the system for the one that goes in the air ducts—the LED light or something, I don't know what it's called—but originally it's not working, and I was about to call to see if they can come fix it. Also, they said that in a year they were going to come again and do a free check up, but they haven't called me or anything. But everything was working good, until I noticed something three weeks ago or four weeks ago. I was going to call, but I was out of town. It was a B; it was good. Everything was good, but the only thing was I had the problem with the light shut off. I don't know if a fuse went off or something.”

Review by
09/12/2017

“In my previous house, I had work done, and I had two cats, and this house is seven years old. I think they did everything, but I still see everywhere dust. I was expecting to see less dust, and they were trying to push on me some kind of services to buy. She is not happy because they are expensive; they were trying to sell me stuff besides—they came here to do the duct work. It was OK, the guy was really nice, I don't think I like how they did the job. They were not there to look at how they were connecting, how they are taking everything from the duct. I see everything working and bringing, but I'm not happy with the job they did. I would grade them a C in the middle. I just won't use them again. They were nice when I called. So, they were fast, the guy was nice here—but then I didn't like how they put so much connection. And right after that, I had everywhere the hair, everywhere the dust. So, maybe my expectations were too high. Right now, if I don't clean a week, I have dust everywhere from the duct—everywhere. I don't know how that can be in a new house, in the older house I didn't see so much. I was expecting high, but I got low. I wouldn't recommend them.”

Review by
09/09/2017

“They were really good. They're just timely and did a nice job. I'd give them an A. I would recommend them.”

Review by
09/09/2017

“They were fine. The guy that came out seemed pretty nice. He was friendly and explained everything. I would give the overall experience an A.”

Review by
09/09/2017

“It's actually the second time I've used them. I liked the quality of work, and they were efficient. When I contact them, I didn't have to wait days on out for someone to come out. I'd give them an A. Very likely to recommend them.”

Review by
09/09/2017

“We did very well with them. They did an excellent job. They were just fast and efficient. I can't complain. I can't say it's a best, but I would certainly give them an A rating. They were very good. I would recommend them.”

Review by
09/09/2017

“Everything was fine. They made the appointment, they were on time, and it was pretty fast, the work they did. So, everything was good. I'd give them an A. I would recommend Quality Air.”

Review by
09/09/2017

“They were good. They were nice. I had no complaints, and I'd recommend them.”

Review by
09/09/2017

“It was OK. They were on time and it came in—they didn't over charge. They just charged me what they said they would. I'd give Quality Air a B.”

Review by
09/09/2017

“I had someone come this year for my air conditioner. They said that the way that they cleaned it wasn't correct, so I don't know if another company was trying to get a sale. But your company cut a hole in my duct work, and the new company said that wasn't the proper way to—like they just blew air through, instead of doing a complete scrubbing of the system. So, I don't know which is right, but that's the feedback from a different company. I'd give them a B.”

Review by
09/09/2017

“My brother is a heating and air guy, and he said he looked into them, after he did it, and he was not impressed at all. I don't know what to think, because I couldn't look into the stuff, but when we had our heating and air replaced, they said the cleaning was not the greatest. I'd give Quality Air a C.”

Review by
09/09/2017

“On the surface, it seemed to be positive. Ultimately, as I ended up getting into the furnace later and still found a ton of dirt, a ton of dirt, a ton of debris in the furnace itself. It just tarnished everything, as far as experience wise. I was not happy with their overall cleaning. I would give them at least a D. Overall, it seems to be pretty, but inside the furnace they didn't clean it. Given the remnants that they left behind and how the furnace wasn't clean, I'd give them a poor grade. I wouldn't be likely to recommend them.”

Review by
12/08/2016

“I  had a very positive experience with them. They were very professional. They came in and they did what we had asked them. They were there to clean the air vents and they found that the heater actually had not been serviced in a while, so they went ahead and did that. They were having some kind of promotion on it, so it was a good deal. They were very thorough and very clean. They were very nice guys. Overall, I would definitely give them an A+.”

Review by
12/08/2016

“There was nothing that really stands out about them. I had no complaints and I would highly recommend them.”

Review by
12/08/2016

“They  did a good job. I think they were pretty efficient and thorough. I had no complaints and I would recommend them. They did a nice job for me.”

Review by
12/08/2016

“They  were nice guys. They explained what they were doing so it was nice. It was a good experience. Overall, I would grade the experience as A+.”

Review by
12/08/2016

“I had a positive experience.”

Review by
12/08/2016

“They did a very good job.”

Review by
12/08/2016

“They came in and did the job. We’re doing OK. We did the filters.”

Review by
12/08/2016

“They’re good. Overall, I would grade my experience as A.”

Review by
12/08/2016

“I had no complaints with them. They did a good job.”

Review by
12/08/2016

“I had no complaints and I would recommend them.”

Review by
12/08/2016

“They were good. The salesman was really cool.”

Review by
12/08/2016

“There was more dust in the house when they got done than when they started. Overall, I would grade the experience as a C.”

Review by
12/07/2016

“They  did a great job. I had no complaints and I would recommend them.”

Review by
11/21/2016

“I had no complaints.”

Review by
11/21/2016

“They did a good job. I had no complaints with them and I would highly recommend them.”

Review by
11/21/2016

“They  were nice and courteous. They did what they were supposed to do and left. I was really pleased. I had no complaints and I would highly recommend them.”

Review by
08/05/2015

“They were very helpful, they did everything I asked. They were cleaning air ducts. I have used them many times, started using them because of word of mouth.”

Review by
08/05/2015

“They were quick, they were knowledgeable, everything was fine. They cleaned the air ducts at my mother-in-law’s house. They were pretty clean. A is fine.”

Review by
08/05/2015

“They were on time when they said they would come and they cleaned up afterward. I had used them before. I just gave the check to the people. A is fine.”

Review by
08/05/2015

“They were fast, efficient, responsible. I had used them before. Maybe I was referred to them by somebody. Very easy and convenient.”

Review by
08/05/2015

“The workers were friendly, they explained everything. They were cleaning our air ducts. It was the first time I used them. I would say A.”

Review by
08/05/2015

“They scheduled quickly and I remember the guy was very nice he was kind of funny. It was the first time I had used them. No complaints.”

Review by
08/05/2015

“I liked the price, convenience, they were out quick. Did a really good job. They did duct and dryer vent cleaning.”

Review by
08/05/2015

“I liked the employees. They were friendly, efficient, just good people. The quality of the work was excellent.”

Review by
08/05/2015

“I am satisfied with their service and what they did. They are good. It was just one time for duct cleaning. I think one of my friends she referred this company. I will go for A.”

Review by
08/05/2015

“They did a good job. The official time, they were very accommodating for me. I chose them because of price. They gave me a good price. It was excellent, it was good work.”

Review by
08/05/2015

“They did the job. They showed up on time, completed the work quickly. They were polite. It was air duct cleaning. Having never done that before I'll just give them an A.”

Review by
08/05/2015

“They did what they said that they were going to do and it was done very nicely and timely manner. It was very nice, very easy. They were cleaning air ducts. Excellent.”

Review by
08/05/2015

“I've used them before for my clean outs after the new construction or after remodeling jobs so I keep using them, that's all there is to it. Everything is good. I've been working with them since 2010. A is fine.”

Review by
08/05/2015

“They did a phenomenal job. They were professional, they were thorough, hard working and they showed me the results at the end of the job. Whatever the highest rating is I would give them that.”

Review by
08/05/2015

“They were very thorough, he explained everything to me, and he just seemed to know exactly what he was doing. I think it was about an hour and a half maybe. It was the first time I used them. Scheduling, payment was easy.”

Review by
08/05/2015

“They were prompt, they were clean, they were very careful about not getting the house dirty and I feel they did a fantastic job. It was the first time I used them. Recommendation, somebody told us about them. Absolutely no problem.”

Review by
08/05/2015

“Real good. They were pretty prompt, came on time, took care of any of the stuff they had to move, wore the booties, and made sure we were completely satisfied with the service. They were doing air duct cleaning. They get an A.”

Review by
08/05/2015

“They came in to clean my ducts, they gave me an honest price they did a good job, and they were professional and fast. I was shopping around and they gave me good price too. And they came at the time that I wanted. I would rate them as an A.”

Review by
08/05/2015

“I was somewhat more impressed with the job that my first technician did. He is no longer with the company. I was happy with the gentleman that I had; I just felt that he really took extreme care, and time wasn't of the essence. I will say I am very pleased with the results, and my second technician with them was easy to have in my home. I have recommended that neighbors and friends here in my area use them. For some reason, they don't seem big on air duct cleaning, but it does make a difference. I would give Quality Air an excellent rating.”

Review by
08/05/2015

“I would highly recommend them. I remember the gentleman, he came in on a Saturday. He was very professional, very up beat had a lot of - asked me what I needed what I was looking for and I'm a repeat customer. He came to my new house and cleaned all of my vents because the house - it was an older house and the vents were never cleaned. He was punctual he was professional he listened to what I needed and then he also explained everything. He was in and out in two hours and I told him I would definitely refer him out. I would recommend them.”

Review by
08/05/2015

“I liked that they were very thorough. The person, technician that came out was very pleasant to deal with. He explained everything he was doing and answered any questions that we had. They did air duct cleaning. It took about 2.5 hours. I would say A.”

Review by
08/05/2015

“They did some duct cleaning for me. They were very professional and they showed up on time and did a great job. It was the first time I used them. Everybody was pretty easy to communicate with and everything went very smoothly. I would have to say they did an A job, like I said everything went well and the techs they sent out were very professional.”

Review by
08/05/2015

“They were fast and efficient. It was the first time I used them. I would say B, the only issues I had were adding on this, adding on that and adding on the other and he was a little bit pushy about me not doing those things but you know that I understand. They're getting business but I didn't really want any of those things and they were a little bit insistent. I would recommend them.”

Review by
08/05/2015

“I don't know what I liked but the one thing I don't like about is the deal was one price but after the job they added extra saying that he talked to me about that and I didn't argue anything about that I was like OK fine. It was like 60/70 dollars they charged me extra so the only thing - I'm not happy about. B”

Review by
08/05/2015

“They were OK. They did leave some scratches on the walls right by the ducts where they took off the covers and they didn't replace the air filters which was kind of counter intuitive. They were there on time and did everything fine. I got a referral.”

Review by
08/05/2015

“They had good pricing and they were professional. They were cleaning the air ducts. It took less than an hour. I hadn't used them before. I'll say B, they allowed my carbon monoxide alarm to go off after the work was complete and the guy said it will never happen before and obviously he caused some kind of carbon monoxide to go up in the house and that wasn't very great. I would possibly recommend them but I'm thinking of going with a different company next time to be honest.”

Review by
08/05/2015

“Quality Air, I called them they gave me a number up front, it was no messing around, the guys were great, very friendly and got the job done fairly quickly. I probably would give them a B, at one point the one guy kept like following behind me and it kind of gave me the creeps. It was very nice but it threw me off a little bit. I would absolutely recommend them, in fact I have to a neighbor.”

Review by
08/05/2015

“They were cleaning the air ducts. I have used them for a pretty long time. I would do B, because the first guys that came in didn't do the proper job and the last guy that came in corrected his work. I would recommend them.”

Review by
08/05/2015

“They were OK. One of the guys was very thorough. When they left my wife was happy so I'm happy. I would say B.”

Review by
08/05/2015

“I don't remember. I think it was them. It was - I would give them 6 or 7 out of 10. It was fine, nothing I didn't like in particular. B, I would recommend them.”

Review by
08/04/2015

“It was OK, it was good. It seemed like it was good. They did duct cleaning. I would recommend them. I think it was A.”

Review by
08/04/2015

“I think it's good and the technician who came here is also very polite and explained things to me and in general it's very good and positive. I would recommend them, if some friends ask about that definitely I will. I would rate excellent.”

Review by
08/04/2015

“I was pleased with them and the technician was very helpful, answered any questions I asked and performed in a very workmanship like manner so I was very pleased. He answered any questions I had, he did great follow up cleaned everything that he had apart put back together and disassembled and I was very pleased with the experience. He did duct and dryer vent cleaning. I would recommend them. I would give them an A.”

Review by
08/04/2015

“They did both an air conditioning and a furnace replacement for us but both times I was out of time and my wife handled it. She was very complimentary of them saying they were very helpful, they explained everything and they're just really nice people to work with an accommodating in terms of when they could come out and do the installs, stuff like that. That's why we went back to them a second time. I think first our air conditioning went out and it was dead winter zero degrees when our heater went out that's why we called them just cause they were real nice working with them. If they come in at a reasonable price I would recommend them. I would give them an A.”

Review by
08/04/2015

“They did clean our vents our think. The gentleman was very - he came in he worked hard he did his job and it was kind of like I was here but I didn't really feel like he was really here. He was just really good at not being obtrusive and getting the job done well. It was duct cleaning. I would recommend them. I would give them an A.”

Review by
08/04/2015

“They did an amazing job. They explained what was going on for it, I wasn't home for it my mom was and they were really good with walking her through the process and showing her some of the debris they found so that's nice considering you never really know what's in your ducts and you kind of hope they clean something but you don't know if they do. I would recommend them.”

Review by
06/02/2014

“I liked that Quality Air had adjustable Saturdays. The guy that did the work for us was very nice, and I am happy about it. It looked like he did a good job because I always complain about dust, and now I see the house is cleaner. The workers were very clean. This was my first time using them, and I would use them again, if the need came up in the future. They’re an A+.”

Review by
06/02/2014

“Quality Air was prompt and very courteous. They cleaned up after themselves and did exactly what they had promised. They put in an attic fan and insulated our attic. I would give them an A rating.”

Review by
05/30/2014

“I think the gentleman did a good job cleaning my ducts. He explained everything that he was doing. They cleaned the ducts and both returns. The time frame was acceptable, and I would use them again, if needed. I think they did an overall good job, and we haven't had any problems with dust. The young man that did it was very courteous and knew what he was doing. I would give them an A+ rating.”

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