The Mad Hatter Air Duct Cleaning & Chimney Sweep
21st year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.7 out of 5 stars based on 82 customer surveys.
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21st year as a Best Pick Call
"At The Mad Hatter, we don't recommend taking chances or cutting corners. If you have mold in your ducts, we won't simply clean them. We want to help you address and treat the underlying problem to prevent the mold from coming back. We work hard to make you happy."

Kevin Sparks | President
Company Information
Services Offered
The Mad Hatter Air Duct Cleaning & Chimney Sweep offers duct cleaning, filtration upgrades, and dryer vent cleaning. In addition to these ductwork services, The Mad Hatter offers chimney cleaning and chimney work.
Company History
The Mad Hatter was founded in 1978 by the Sparks family and began cleaning Atlanta ducts in 1989. Kevin Sparks, who began helping his father at the air duct cleaning and chimney company when he was 14, runs the Atlanta office.
Distinctions
The company has a National Air Duct Cleaners Association (NADCA) certified Air Systems Cleaning Specialist on staff.
Employee Information
The company's employees wear uniforms and drive marked vehicles.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
5250 Atlanta Highway
Alpharetta, GA 30004
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
12:00 pm - 5:00 pm

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.7 out of 5 stars based on 82 customer surveys.
5
67
4
10
3
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
01/28/2018

“They cleaned out our dryer vent. I liked that they were fair; everything was fine.”

Review by
01/26/2018

“They did air duct cleaning for me. I liked that they were honest, they were prompt, and they performed their service quickly. I would grade the overall experience with an A.”

Review by
01/25/2018

“They did dryer vent cleaning for me. I liked that they came and did the job. Nothing specific to say about the customer service or workers—just, I would grade the overall experience with an A.”

Review by
01/25/2018

“They did a great job. They did duct cleaning. I liked that they came on time, they were clean, they did the work, and they left. I would grade the overall experience with an A+.”

Review by
01/25/2018

“They did air duct cleaning for me. I liked that they did a good job. Nothing particularly noteworthy, but I would grade the overall experience with an A.”

Review by
01/25/2018

“It was positive because they did the job they were supposed to do. They cleaned my ducts on my dryer. I would grade the overall experience with an A.”

Review by
01/25/2018

“I liked that they did everything they were supposed to do. I had them fix the firewall, clean the ducts, and put special lamps in the ducts for mold. They are great; they come back every August, and I would grade the overall experience with an A+.”

Review by
01/25/2018

“They cleaned out a dryer vent for me. I liked that they were on time. Also, they're clean, courteous in keeping their impact to a minimum, and got the job done. I would grade the overall experience with an A.”

Review by
01/25/2018

“They cleaned the ducts. I liked that they were quick, did what they said they would do, and got it done. It's probably been six months since they did it. I would grade the overall experience with an A.”

Review by
01/25/2018

“It was outstanding. They did air duct cleaning for me. I liked that they were professional; they cleaned up afterward, and they did a good job. I would grade the overall experience with an A. They cleaned up; these guys are good. I love Mad Hatter, and I would call them back again when I have a duct cleaning need—or for whatever services that they have. They did a very good job.”

Review by
12/13/2016

“They very, very professional and they did what they said they were going to do. They were punctual. They were excellent. They cleaned out the ducts all through the house and did a first class job. I'd give them A+ for my overall experience with them. It was all first class. ”

Review by
11/30/2016

“They replaced my range fan and did some work on the firewall. They put a heat plate back and did some cleaning. They did the whole inspection and I’m satisfied with them. They were very polite and very informative. They answered my questions and told me what I needed to hear. I'd give them an A grade for my overall experience.”

Review by
11/30/2016

“They came to check and clean the furnace. They did the air ducts. They were very honest and didn’t waste time. They kept working. When they saw something that didn’t need to be done, they told me. They said I was good for two years. They were two nice guys. I'd rate them an A for my overall experience.”

Review by
11/16/2016

“They did some chimney work and cleaned some ducts out. They were professional and quick. I would give them an A for my overall experience. They did a really good job. They informed me of some of the things that needed to be possibly repaired. ”

Review by
11/16/2016

“I had the vent cleaning done and it was very positive. They were efficient and they did a very good job. They were very clean. I'd give them an A+ for my overall experience. ”

Review by
11/16/2016

“They cleaned my chimney and did duct cleaning. I would give them a B for my overall experience.”

Review by
11/01/2016

“They did duct cleaning. They were knowledgeable and on time. They did a really good job and the people were nice. I would give them an A for my overall experience. ”

Review by
11/01/2016

“They cleaned the chimney and the duct work. They were here on time and finished the work. I'd give them a solid B overall.”

Review by
11/01/2016

“They were air duct cleaning. They were quick, easy, and they told me what they were doing. Overall, I'd give them an A.”

Review by
11/01/2016

“It was great working with the Mad Hatter. They cleaned out the dry vents on top of the house. They were very nice, polite, and explained things to me. I enjoyed them. I don’t have any complaints. I'd give them an A grade for my overall experience. ”

Review by
11/01/2016

“It went well. They came out here a couple of times to get it done, but they got it done. They did duct cleaning for me. I don’t have any negative input. They did OK. I'd give them a B for the overall experience. If anybody asks me about them, I would send them their way.”

Review by
11/01/2016

“The guys came out but the equipment they used was really outdated. When I spoke to them before I made the appointment I asked them how they cleaned all the duct work from one end to the other end. What they explained to me is basically not correct what they said over the phone. It seemed to be misleading information. This is the second time. I tried them six or seven years ago and I wanted to give them a second chance. There was no change. Right now, every time I have the air conditioner on I can see the dust on my desk. It’s not good quality work. It is sloppy, but not the guys. The program they put together does not have the right equipment and I went through everything with them. I didn’t like the amount of money but it was very sloppy work. It is not the guys but the program they put together. They tell you something over the phone and they deliver something else. I cannot describe the customer service. It is worse than the quality of the work. The guys knew what they were doing. My overall grade would be a failing grade for the company.”

Review by
01/14/2016

“We went with Mad Hatter. The guy that was over the crew took time to explain things to us when we didn't understand it. He went out of his way to make sure that the work that was done matched our home because they had to totally replace our front stoop. He had excellent taste—every time I walk out of my house now, I smile. My husband was able to work with them to resolve some misunderstandings as they were going through the project, so they were very responsive. I guess if I had to sum it up, they were very responsive to meeting our needs in a very positive way. They’d get an A-, the only reason being that the work took longer than expected. Mad Hatter was actually referred to me by Vision Painting.”

Review by
01/14/2016

“We’ve used Mad Hatter to clean our dryer vent, and we always call them back. They clean out our dryer vents, and once, they had to fix it. They were dependable and did their job, and I can’t complain. I'd grade them an A.”

Review by
01/14/2016

“I went to Best Pick Reports and used The Mad Hatter for duct cleaning, and that's an A+. They did a great job.”

Review by
11/09/2015

“They were very courteous and very clean. They explained everything, and it was good. I've noticed a difference since they've done the duct cleaning. I would rate them as an A.”

Review by
11/09/2015

“The Mad Hatter did a great job. They came in a timely manner, they did what I asked, they did it thoroughly, and they were polite. They did duct cleaning for my home, and they also did a fireplace cleaning. We had used them in the past. They’re A+.”

Review by
11/04/2015

“The Mad Hatter was on time and clean. They cleaned out the ducts, and I would give them an A+ grade.”

Review by
11/04/2015

“They gave me one price, and they changed the price twice. They were doing air duct cleaning but it also included something else. I'd give them a C.”

Review by
11/02/2015

“They're clean. Everything is organized. They did duct cleaning work. Actually I feel like the air is more fresh and it doesn't have the smell anymore. I'd give them a good.”

Review by
11/02/2015

“The Mad Hatter was excellent. The guy was absolutely super, and it was a very nice experience. He called before he showed up, he came on time, and he explained what he did. It was great. I would give them an A rating.”

Review by
11/02/2015

“We had our ducts cleaned with them, and it was fine.”

Review by
03/30/2015

“I use Mad Hatter. They've been very good. They do what they say they're going to do when they say they're going to do it. They've just cleaned for me. I don't have any complaints.”

Review by
03/17/2015

“I used Mad Hatter for air duct cleaning, and they were great. They came out twice and did a professional job both times. The quality of the air has been very good since I used them. I’d give them a solid A.”

Review by
11/10/2014

“We were looking for a new outdoor gas grill, and they were very helpful. I went to them because I just knew that they would be more of an expert on what we were looking for. I'd give them an A grade.”

Review by
11/10/2014

“They came on time, they were pleasant, and I thought the charge was reasonable. Several people in the neighborhood recommended them. They cleaned out the dryer vents, and I'd give them an A grade.”

Review by
11/10/2014

“They were professional and on time, and they got the work done. They did dryer vent cleaning for me. I chose Mad Hatter because they were running a special with our condo association. I'd give them an A grade.”

Review by
11/10/2014

“I felt like they were honest and they cleaned everything thoroughly. They put up a dryer vent for me. I chose them over other companies because they were in the Home Reports book. I'd give them a B because I think I had to pay more out of pocket than I had expected.”

Review by
11/10/2014

“The Mad Hatter did a good job. They did what they were supposed to do, and they pointed out that I need to fix something. My vents weren’t connected properly by the builder. We had somebody make arrangements to have all the work done at once. I'd give them an A.”

Review by
11/10/2014

“The Mad Hatter did the job, and it didn’t take that long. They were professional. They put stuff on their feet so they didn’t mess up the carpet. I'd give them an A.”

Review by
11/10/2014

“Mad Hatter did duct cleaning, and they were very good. They did everything they said they would do, and they did it from the floor to the roof. I’m very happy with them—A++.”

Review by
11/10/2014

“I actually wasn’t home for their service, but my fiancé said it was fine. Everything was fantastic, so I'd give the Mad Hatter an A grade.”

Review by
11/10/2014

“They gave me what I ordered, they installed it, and it works. I’d give them a high grade—an A+.”

Review by
11/10/2014

“They were very nice. They complimented how clean it was behind my dryer and washer. They didn’t bring in any dirt or anything, and they just seemed very, very efficient. I was very, very pleased with it, and it takes a lot to make me happy. They did the dryer vent. I’ve been here for seven years, so I thought I should get it checked. I chose them because they had done some work in another section of our 55 years old and up community. They all seemed to be very pleased with them, so I called. I think everybody was pleased with the company’s work. I'd give them an A because they left the laundry room just the way they found it. I was very, very satisfied. I didn’t see a lot of dirt outdoors, and they said that I must have been using my filter very well. I was very pleased with the way they handled it and their personalities.”

Review by
11/10/2014

“They were very professional, and they did just what I asked them to do. I didn’t end up hiring them for some additional services, but it wasn’t because of anything they did wrong—I just didn’t choose to go forward with that. What they did for me was great. They were great. They cleaned my main chimney and fireplace in my house. They looked at cleaning the ductwork, but it was more involved than what I wanted to get into. Also, I had underestimated how much time it would take for them to do it, so they didn’t really have time that day. I decided not to do that, but what they did with the fireplace and chimney was great. I chose them because they are highly rated, and somebody recommended them. They get an A because they were great. The guys were really professional, and it was all well done.”

Review by
11/10/2014

“I was disappointed in what they did, and I need to have it all redone. They said it’s not up to code. I’m waiting to hear from them. A different group will put it in, but it will be through the Mad Hatter. They were supposed to clean the ducts, the dryer vents. I live in a condo, and they did the whole building, and that is why I used them. I'd give them a C-. They were very nice and they tried to be helpful. It was just a unique situation in the condo building.”

Review by
11/10/2014

“I had to call so many times for their secretary to call me back. It was a little bit irritating. They worked on my microwave. The microwave didn’t work even when they got the part because something went wrong and it could not be fixed. The warranty company we have chose them. I would give them a B because the work was good, but calling them back and forth was not a good experience. The guy who came and did the work was good.”

Review by
11/10/2014

“They were here and they did their work. They were very nice and they were very friendly. They worked on the dryer vent. I chose them because people in our area were using them. I'd give them an A because they should have cleaned out my dryer vent in the dryer. That’s the only thing they didn’t do. So I’ll say a B.”

Review by
11/10/2014

“They did several technical things for me. The guy who came to the house was great. He explained everything very well, and he found what the issues were really quickly. He did a good job. They were in and out, and they were clean. I chose them because they are right down the road from where I live. They’re an A.”

Review by
11/10/2014

“The technician was really good about going through and explaining what he was doing and what he found. They cleaned my chimney, and they were going to clean my ducts, too, but they thought there was a possibility of mold. I had them do a test to see if there was mold, and we haven’t gone anywhere from there yet. They get an A.”

Review by
11/10/2014

“They were very good. They were very efficient, very friendly, and very quick—in and out. They did the dryer vent, and it was very good. I chose them because the homeowners association recommended them, but I’d had them here before. They had to separate my dryer vent from some of the other units. That was a few years ago. I'd give them an A—they were very good.”

Review by
11/10/2014

“The Mad Hatter was fine. I was very happy with the service. I'd give them an A rating.”

Review by
11/10/2014

“I wasn’t here when they did the work, but my husband was. He would give them an A+.”

Review by
05/14/2014

“So far, so good, but it’s a relatively new thing. We've had three relatively hard rains since then, and we've been good. This was a real stumper, though. It took us two years to really isolate what this leak was. I think they were very good, and I would give them an A.”

Review by
05/08/2014

“You can't let them tear everything apart like they wanted to do. So they cleaned out the returns. I think they did OK, about a B.”

Review by
05/06/2014

“We used Mad Hatter. I might give him a C grade. They were supposed to clean all the gutters and stuff, then take off all the registers and take them outside to clean them. When they put them back on, every single one was upside down. You couldn't open them. They were about a C. I don't like them.”

Review by
04/15/2014

“I had Mad Hatter, I believe. They did what they said. They kind of hustled business a little too much for me. They came in and said, OK. We'll repair this, and repair that. I used to build houses. I know what's right and wrong. In my opinion, they did what they said they would do - there was no problem. Then they started finding things that they could do. I don't know where they were coming from. It's just business, that's all. I wouldn't use them again. I'd give them about a B-. Their work was fine. They were just trying to think of something else they could do - that's what bugged me.”

Review by
04/10/2014

“Mad Hatter did my air ducts, and I liked the work. They did what they told me they would do, and I noticed a difference in the air quality. I was having allergy issues back then, and they were reduced a lot after the cleaning. I’ve referred them to a friend of mine. I would give them an A.”

Review by
04/03/2014

“We used The Mad Hatter to the clean the ducts and the dryer, and we'll have them back again. Nothing special sticks out to me about them, other than that they did a good job for a reasonable price, and it’s lasted. I'd give them an A.”

Review by
03/17/2014

“The Mad Hatter did our air duct cleaning, and they were really great. My son has allergies. They came out when they said they would, and the price was what they had estimated—it didn't suddenly jump $100 when they were done. They did really great work. It was very professional. We've got to do it every couple years—it's like going to the dentist. I would give The Mad Hatter an A.”

Review by
11/13/2013

“The Mad Hatter Chimney Sweep Service did do our chimney. They came in, they took care of the job and they left. They didn't waste time or anything like that. They came in to check our air ducts and then they gave us an estimate on what it would cost to have it cleaned out. They cleaned out the chimney and they told us that there was a small little hairline crack and we would need to eventually get it repaired. Their customer service was very good. The guys came in, they checked the furnace, checked everything and gave us the assessment. They were very clear and concise and explained it all. It was very professional. I would give them an A.”

Review by
11/11/2013

“I manage a condo building and we use The Mad Hatter to do maintenance and cleaning on our community grill. I have them come annually— if I need it in between those times, I do that as well, but they always do spring maintenance for us. The technicians really know the product, they give good feedback on it, and if there's anything wrong with it, they're able to order the parts and then come back out and install. I just have a lot of confidence in them. Their cleanup meets my expectations, and they do a good job. From what I've experienced, I would recommend that people call this company. I would give them an A.”

Review by
11/07/2013

“The Mad Hatter is really good. The last time they serviced me was for both cleaning and repair. They're terrific; it was a great experience. They know what they're doing, they arrive when they say they're going to get here, and they give you options when they're on the scene. They clean up any potential mess, and they follow up after they've done the work. I would give them an A+.”

Review by
11/07/2013

“Mad Hatter did an inspection for me, and I would absolutely contact them in the future. The technicians were very friendly and professional. The cleanup was fantastic. I would give them an A+, and I would definitely recommend them.”

Review by
11/07/2013

“The Mad Hatter did a good job. I was really pleased with them. They were very polite and respectful. They did a good job cleaning everything, including the vent covers. They looked brand-new after they finished cleaning. I would give them an A+.”

Review by
10/18/2013

“Within the last year, we did use Mad Hatter. It was positive. They actually discovered some mold in our basement. They worked on that as well. I can't tell a difference in my breathing. What I did like was that they actually showed us the dirt when they cleaned everything out. I'd give them an A+. Very nice work, technicians, very easy to work with. Overall good experience. I would use them again. I found their pricing wasn't any switch and bait.”

Review by
09/24/2013

“We used The Mad Hatter for the air duct cleaning. I'd give them an A. They did what they said they were going to do.”

Review by
09/19/2013

“We went with Mad Hatter for mold remediation. They were very good. They were very professional, they did a good job, and the cleanup of the project was fantastic. We had a problem in our attic with mold in the vents, and they had to lug up heavy machinery all the way up to the attic of the house. They were just very neat and very professional; I would absolutely give them an A.”

Review by
08/06/2013

“We used The Mad Hatter when we had our air ducts cleaned. They were friendly guys; I think they did a good job, and they seemed to be very honest in showing us exactly where our problems were. The technician unfortunately did step through our ceiling. It was a complete accident, and it was terrible. My husband insisted on fixing the ceiling. Mad Hatter completely offered and started to repair the ceiling themselves, but they didn't have drywall experience, and my husband finished it up. He just felt bad they were going to have to come out again. I would give them an A besides that.”

Review by
08/06/2013

“The Mad Hatter did the air duct cleaning. They did an outstanding job. I'd give them an A+.”

Review by
07/23/2013

“They did our chimney. They cleaned it, and they also gave us an estimate—they were good. We were talking to them about putting in like an insert, and they helped us figure out what brand would work with the size of our chimney. Then they said, ‘You know, if you're going to do that, you may have to repair this and repair that.’ They did the air ducts too. They did a really good job. I give them an A.”

Review by
07/22/2013

“I used Mad Hatter to get my ducts cleaned back when I was getting my floors put in. I had gone off in the summer, and the person who installed the floors coordinated with them even though I was in Rhode Island. When I came back, I could tell a difference in the air quality in my home. My vents had been dirty. That's the only time I've ever had them cleaned. I'd rate Mad Hatter an A.”

Review by
06/03/2013

“The Mad Hatter was very professional, courteous, and clean. They came in, got to work, cleaned all the vents, and put the covers back on. They were really great. It was a great experience—an absolute A. It was fantastic.”

Review by
05/02/2013

“I went to Mad Hatter and had a positive experience there. What stood out the most was that they took the time and explained the step-by-step process in detail. They even identified areas outside of their normal, day-to-day job that I might want to take a look at to get certain things serviced to get better efficiencies for my air conditioning or save me electricity. It had nothing to do with my ductwork, but since they were knowledgeable in my area, they went above and beyond to share their experiences.”

Review by
05/02/2013

“I had my ducts cleaned by The Mad Hatter. It was a positive experience; I was very pleased. I've used them before. I liked everything they did—they came on time, they were neat, and I thought they did a good job. I've never had to call them back, get them to fix anything, or lodge a complaint. I would give them an A.”

Review by
05/01/2013

“I went with The Mad Hatter. My experience with them was positive. Their technicians seemed to know what they were doing; we could watch what they were doing, and they didn’t seem to have any problems. Everything was good. I would recommend them, and I would give them an A+.”

Review by
04/30/2013

“Mad Hatter was a positive experience for me. They did what they promised—it was both duct cleaning and dryer cleaning. They were friendly, they were affordable, they weren't expensive—they came and they did what they did. I also liked the quality of their work. I would give them an A.”

Review by
04/30/2013

“It worked out really well. We were happy with the service—it was a pretty positive experience overall. We chose them because of the ease of scheduling; it just worked out that they were able to come when I could be there. I would give them an A+, and I would use them again—they were really good.”

Review by
04/30/2013

“Mad Hatter did one of my rental properties. I really can't comment because it's a rental property and I've never lived in it, but they showed up on time, and they were nice to the tenants. I would give them an A-; I thought they were a little pricey, but they did what they were supposed to do.”

Review by
04/29/2013

“The work was done by Mad Hatter. It was a half-and-half experience. Mad Hatter came in and did it, so at that point I was satisfied with the work, but recently we were getting our ductwork replaced because we were doing the basement, and in one of the ducts was supposedly cleaned, there was a dead bird. I called them back and I was very upset. They are supposedly are returning half the fee for one of the systems that they cleaned that supposedly didn't get cleaned, but I would never use Mad Hatter again. If you find a dead bird in our duct after this, that's pretty bad, isn't it?”

Review by
04/22/2013

“It was positive. They seemed real thorough. They showed me pictures of up on top of what they were talking about. The only problem was they had a new tablet that the guy didn't know how to plug in all of his information. It took him like 20, 30 minutes of fiddling with it. But they ended up calling me back and giving me a discount because of the inconvenience. I'd give them a B+. I would recommend them to another homeowner.”

Review by
04/15/2013

“I did some work with Mad Hatter. My experience with them was positive—they showed up on time, they cleaned up after themselves, they explained what they were doing, and they did exactly what they said they were going to do. Their customer service was good. I would give them an A.”

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