The Mad Hatter Air Duct Cleaning & Chimney Sweep
22nd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.6 out of 5 stars based on 87 customer surveys.
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7
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2
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22nd year as a Best Pick Call
"At The Mad Hatter, we don't recommend taking chances or cutting corners. If you have mold in your ducts, we won't simply clean them. We want to help you address and treat the underlying problem to prevent the mold from coming back. We work hard to make you happy."

Kevin Sparks | President
Company Information
Services Offered
The Mad Hatter Air Duct Cleaning & Chimney Sweep offers duct cleaning, filtration upgrades, and dryer vent cleaning. In addition to these ductwork services, The Mad Hatter offers chimney cleaning and chimney work.
Company History
The Mad Hatter was founded in 1978 by the Sparks family and began cleaning Atlanta ducts in 1989. Kevin Sparks, who began helping his father at the air duct cleaning and chimney company when he was 14, runs the Atlanta office.
Distinctions
The company has a National Air Duct Cleaners Association (NADCA) certified Air Systems Cleaning Specialist on staff.
Employee Information
The company's employees wear uniforms and drive marked vehicles.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
5250 Atlanta Highway
Alpharetta, GA 30004
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
12:00 pm - 5:00 pm

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.6 out of 5 stars based on 87 customer surveys.
5
70
4
7
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6
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Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/21/2019

“I would like to recognize my technicians that came to my home Brantley and Kenny they did a great job were very professional, courteous, and informative.”

Review by
10/12/2019

No review comments provided

Review by
10/10/2019

No review comments provided

Review by
10/09/2019

“I would like to recognize Brantley for his exceptional service.”

Review by
10/02/2019

“They met or exceeded my expectations with their customer service.”

Review by
09/30/2019

“Both tech's that worked at my home did a fantastic job. The lead tech (I think his name was Adam) was very knowledgeable and professional. Answered all questions I had. Will definitely use them again!”

Review by
09/30/2019

“The team was great and went above and beyond!”

Review by
09/30/2019

“They were on time, very thorough, and very knowledgeable. They explained everything to us so that we would know what was happening and why.”

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/25/2019

“I felt the work was of good quality; however, the cost of the work was higher than I would expect.”

Review by
09/23/2019

“I have used Mad Hatter for several years, first to inspect my four fireplaces and two chimneys and subsequently for dryer duct cleaning. Each time technicians were everything a customer wants: friendly, professional, efficient, and ensured that customer understood results.”

Review by
09/23/2019

“Originally the team came out and found rust in my system. The crew boss was honest and showed me everything.”

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/21/2019

No review comments provided

Review by
09/20/2019

“I would like to recognize the crew that came to my house for their exceptional service; they were all very good. I highly recommend them.”

Review by
09/20/2019

“I would like to recognize the team of guys that came out to do the work.”

Review by
09/20/2019

“They are very knowledgeable, friendly and efficient. They get the job done exactly like they say they will.”

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“Their technology and the way they explained things and they were professional.”

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“How quickly they responded to my cleaning request.”

Review by
09/20/2019

“The guys who installed the gas logs were great.”

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

“They met my expectations of doing a good job.”

Review by
09/20/2019

“Mad Hatter Air Duct Cleaning & Chimney Sweep were unprofessional, did not complete the work as promised, and were overpriced.”

Review by
09/19/2019

No review comments provided

Review by
09/19/2019

No review comments provided

Review by
09/18/2019

“Always had great service from everyone there, from management to techs... Especially impressed by Matt and Chris Sparks”

Review by
09/18/2019

No review comments provided

Review by
09/18/2019

“Everyone there does a excellent job”

Review by
12/12/2018

“In regards to cleaning the chimney Mad Hatter Air Duct Cleaning & Chimney Sweep exceeded my expectations and in regards to the air duct? cleaning, they met my expectations.”

Review by
12/07/2018

“I would like to recognize all three of the guys that worked on the ducts at The Mad Hatter Air Duct Cleaning & Chimney Sweep for their exceptional service. They were prompt and on time.”

Review by
12/07/2018

“Everyone was very good.”

Review by
11/28/2018

“We had just moved in, and some of the floor vents were not tightened down all the way, and when they put them back, they tightened them down so they can't be easily moved anymore. I appreciated that.”

Review by
11/28/2018

“The cleanliness and timeliness met my expectations. I felt they were knowledgeable because my furnace man recommended them and told me what to expect. I liked the fact that they left the place clean and neat afterward, and they did an excellent job of cleaning my ducts, and I liked the before and after pictures.”

Review by
11/27/2018

“They showed up when they were supposed to, the guys were nice, and they did it cleanly. I was very happy.”

Review by
11/27/2018

“I would highly recommend them. They are very honest, and it's clear that they care about customer satisfaction.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

“The people who did the work did a good job. They came on time and they stuck to the schedule. I was happy in that respect. They wore covers on their shoes, and we are an Asian household and we don't use shoes in the house. They were very respectful.”

Review by
11/27/2018

“They were very polite and very thorough.”

Review by
11/27/2018

No review comments provided

Review by
11/20/2018

“I would like to recognize both guys, they were great and explained what was needed. They were able to quote it and take care of everything on the spot. Their dispatch service was great also about letting me know when they were on their way. Having that efficiency and communication was terrific.”

Review by
11/20/2018

No review comments provided

Review by
11/20/2018

“I had a very positive experience. They are very professional, on time, and did the work with the up most care.”

Review by
11/20/2018

“They met or exceeded my expectations with their recommendations and doing a good job to get it all cleaned so we did not have anything to worry about in the future.”

Review by
11/20/2018

“Their customer service exceeded my expectations.”

Review by
11/20/2018

“The Mad Hatter Air Duct Cleaning & Chimney Sweep cleaned my chimney and fireplace.”

Review by
11/20/2018

“They installed a dryer vent and put the installation in the fireplace.”

Review by
11/20/2018

“Three wonderful workers went above and beyond and I had problems that I could not fix but they went ahead and handled it.”

Review by
11/20/2018

“I had been basically pleased with what they did. My heating (Shumate) company came in and they questioned whether Mad Hatter had done a good job. I also have a fireplace that goes out all the time. When I called Mad Hatter with my concerns, the said it would be December before they can get me back in. It seems that having taken care of the customer, that they would work a little harder to get me taken care of.”

Review by
01/28/2018

“They cleaned out our dryer vent. I liked that they were fair; everything was fine.”

Review by
01/26/2018

“They did air duct cleaning for me. I liked that they were honest, they were prompt, and they performed their service quickly. I would grade the overall experience with an A.”

Review by
01/25/2018

“They did dryer vent cleaning for me. I liked that they came and did the job. Nothing specific to say about the customer service or workers—just, I would grade the overall experience with an A.”

Review by
01/25/2018

“They did a great job. They did duct cleaning. I liked that they came on time, they were clean, they did the work, and they left. I would grade the overall experience with an A+.”

Review by
01/25/2018

“They did air duct cleaning for me. I liked that they did a good job. Nothing particularly noteworthy, but I would grade the overall experience with an A.”

Review by
01/25/2018

“It was positive because they did the job they were supposed to do. They cleaned my ducts on my dryer. I would grade the overall experience with an A.”

Review by
01/25/2018

“I liked that they did everything they were supposed to do. I had them fix the firewall, clean the ducts, and put special lamps in the ducts for mold. They are great; they come back every August, and I would grade the overall experience with an A+.”

Review by
01/25/2018

“They cleaned out a dryer vent for me. I liked that they were on time. Also, they're clean, courteous in keeping their impact to a minimum, and got the job done. I would grade the overall experience with an A.”

Review by
01/25/2018

“They cleaned the ducts. I liked that they were quick, did what they said they would do, and got it done. It's probably been six months since they did it. I would grade the overall experience with an A.”

Review by
01/25/2018

“It was outstanding. They did air duct cleaning for me. I liked that they were professional; they cleaned up afterward, and they did a good job. I would grade the overall experience with an A. They cleaned up; these guys are good. I love Mad Hatter, and I would call them back again when I have a duct cleaning need—or for whatever services that they have. They did a very good job.”

Review by
12/13/2016

“They very, very professional and they did what they said they were going to do. They were punctual. They were excellent. They cleaned out the ducts all through the house and did a first class job. I'd give them A+ for my overall experience with them. It was all first class. ”

Review by
11/30/2016

“They replaced my range fan and did some work on the firewall. They put a heat plate back and did some cleaning. They did the whole inspection and I’m satisfied with them. They were very polite and very informative. They answered my questions and told me what I needed to hear. I'd give them an A grade for my overall experience.”

Review by
11/30/2016

“They came to check and clean the furnace. They did the air ducts. They were very honest and didn’t waste time. They kept working. When they saw something that didn’t need to be done, they told me. They said I was good for two years. They were two nice guys. I'd rate them an A for my overall experience.”

Review by
11/16/2016

“They did some chimney work and cleaned some ducts out. They were professional and quick. I would give them an A for my overall experience. They did a really good job. They informed me of some of the things that needed to be possibly repaired. ”

Review by
11/16/2016

“I had the vent cleaning done and it was very positive. They were efficient and they did a very good job. They were very clean. I'd give them an A+ for my overall experience. ”

Review by
11/16/2016

“They cleaned my chimney and did duct cleaning. I would give them a B for my overall experience.”

Review by
11/01/2016

“They did duct cleaning. They were knowledgeable and on time. They did a really good job and the people were nice. I would give them an A for my overall experience. ”

Review by
11/01/2016

“They were air duct cleaning. They were quick, easy, and they told me what they were doing. Overall, I'd give them an A.”

Review by
11/01/2016

“It was great working with the Mad Hatter. They cleaned out the dry vents on top of the house. They were very nice, polite, and explained things to me. I enjoyed them. I don’t have any complaints. I'd give them an A grade for my overall experience. ”

Review by
11/01/2016

“They cleaned the chimney and the duct work. They were here on time and finished the work. I'd give them a solid B overall.”

Review by
11/01/2016

“It went well. They came out here a couple of times to get it done, but they got it done. They did duct cleaning for me. I don’t have any negative input. They did OK. I'd give them a B for the overall experience. If anybody asks me about them, I would send them their way.”

Review by
11/01/2016

“The guys came out but the equipment they used was really outdated. When I spoke to them before I made the appointment I asked them how they cleaned all the duct work from one end to the other end. What they explained to me is basically not correct what they said over the phone. It seemed to be misleading information. This is the second time. I tried them six or seven years ago and I wanted to give them a second chance. There was no change. Right now, every time I have the air conditioner on I can see the dust on my desk. It’s not good quality work. It is sloppy, but not the guys. The program they put together does not have the right equipment and I went through everything with them. I didn’t like the amount of money but it was very sloppy work. It is not the guys but the program they put together. They tell you something over the phone and they deliver something else. I cannot describe the customer service. It is worse than the quality of the work. The guys knew what they were doing. My overall grade would be a failing grade for the company.”

Review by
01/14/2016

“We went with Mad Hatter. The guy that was over the crew took time to explain things to us when we didn't understand it. He went out of his way to make sure that the work that was done matched our home because they had to totally replace our front stoop. He had excellent taste—every time I walk out of my house now, I smile. My husband was able to work with them to resolve some misunderstandings as they were going through the project, so they were very responsive. I guess if I had to sum it up, they were very responsive to meeting our needs in a very positive way. They’d get an A-, the only reason being that the work took longer than expected. Mad Hatter was actually referred to me by Vision Painting.”

Review by
01/14/2016

“We’ve used Mad Hatter to clean our dryer vent, and we always call them back. They clean out our dryer vents, and once, they had to fix it. They were dependable and did their job, and I can’t complain. I'd grade them an A.”

Review by
01/14/2016

“I went to Best Pick Reports and used The Mad Hatter for duct cleaning, and that's an A+. They did a great job.”

Review by
11/09/2015

“The Mad Hatter did a great job. They came in a timely manner, they did what I asked, they did it thoroughly, and they were polite. They did duct cleaning for my home, and they also did a fireplace cleaning. We had used them in the past. They’re A+.”

Review by
11/09/2015

“They were very courteous and very clean. They explained everything, and it was good. I've noticed a difference since they've done the duct cleaning. I would rate them as an A.”

Review by
11/04/2015

“The Mad Hatter was on time and clean. They cleaned out the ducts, and I would give them an A+ grade.”

Review by
11/04/2015

“They gave me one price, and they changed the price twice. They were doing air duct cleaning but it also included something else. I'd give them a C.”

Review by
11/02/2015

“The Mad Hatter was excellent. The guy was absolutely super, and it was a very nice experience. He called before he showed up, he came on time, and he explained what he did. It was great. I would give them an A rating.”

Review by
11/02/2015

“We had our ducts cleaned with them, and it was fine.”

Review by
11/02/2015

“They're clean. Everything is organized. They did duct cleaning work. Actually I feel like the air is more fresh and it doesn't have the smell anymore. I'd give them a good.”

Review by
03/30/2015

“I use Mad Hatter. They've been very good. They do what they say they're going to do when they say they're going to do it. They've just cleaned for me. I don't have any complaints.”

Review by
03/17/2015

“I used Mad Hatter for air duct cleaning, and they were great. They came out twice and did a professional job both times. The quality of the air has been very good since I used them. I’d give them a solid A.”

Review by
11/10/2014

“We were looking for a new outdoor gas grill, and they were very helpful. I went to them because I just knew that they would be more of an expert on what we were looking for. I'd give them an A grade.”

Review by
11/10/2014

“They came on time, they were pleasant, and I thought the charge was reasonable. Several people in the neighborhood recommended them. They cleaned out the dryer vents, and I'd give them an A grade.”

Review by
11/10/2014

“They were professional and on time, and they got the work done. They did dryer vent cleaning for me. I chose Mad Hatter because they were running a special with our condo association. I'd give them an A grade.”

Review by
11/10/2014

“The Mad Hatter did a good job. They did what they were supposed to do, and they pointed out that I need to fix something. My vents weren’t connected properly by the builder. We had somebody make arrangements to have all the work done at once. I'd give them an A.”

Review by
11/10/2014

“The Mad Hatter did the job, and it didn’t take that long. They were professional. They put stuff on their feet so they didn’t mess up the carpet. I'd give them an A.”

Review by
11/10/2014

“Mad Hatter did duct cleaning, and they were very good. They did everything they said they would do, and they did it from the floor to the roof. I’m very happy with them—A++.”

Review by
11/10/2014

“I actually wasn’t home for their service, but my fiancé said it was fine. Everything was fantastic, so I'd give the Mad Hatter an A grade.”

Review by
11/10/2014

“They were very nice. They complimented how clean it was behind my dryer and washer. They didn’t bring in any dirt or anything, and they just seemed very, very efficient. I was very, very pleased with it, and it takes a lot to make me happy. They did the dryer vent. I’ve been here for seven years, so I thought I should get it checked. I chose them because they had done some work in another section of our 55 years old and up community. They all seemed to be very pleased with them, so I called. I think everybody was pleased with the company’s work. I'd give them an A because they left the laundry room just the way they found it. I was very, very satisfied. I didn’t see a lot of dirt outdoors, and they said that I must have been using my filter very well. I was very pleased with the way they handled it and their personalities.”

Review by
11/10/2014

“They were very professional, and they did just what I asked them to do. I didn’t end up hiring them for some additional services, but it wasn’t because of anything they did wrong—I just didn’t choose to go forward with that. What they did for me was great. They were great. They cleaned my main chimney and fireplace in my house. They looked at cleaning the ductwork, but it was more involved than what I wanted to get into. Also, I had underestimated how much time it would take for them to do it, so they didn’t really have time that day. I decided not to do that, but what they did with the fireplace and chimney was great. I chose them because they are highly rated, and somebody recommended them. They get an A because they were great. The guys were really professional, and it was all well done.”

Review by
11/10/2014

“They did several technical things for me. The guy who came to the house was great. He explained everything very well, and he found what the issues were really quickly. He did a good job. They were in and out, and they were clean. I chose them because they are right down the road from where I live. They’re an A.”

Review by
11/10/2014

“The technician was really good about going through and explaining what he was doing and what he found. They cleaned my chimney, and they were going to clean my ducts, too, but they thought there was a possibility of mold. I had them do a test to see if there was mold, and we haven’t gone anywhere from there yet. They get an A.”

Review by
11/10/2014

“They were very good. They were very efficient, very friendly, and very quick—in and out. They did the dryer vent, and it was very good. I chose them because the homeowners association recommended them, but I’d had them here before. They had to separate my dryer vent from some of the other units. That was a few years ago. I'd give them an A—they were very good.”

Review by
11/10/2014

“The Mad Hatter was fine. I was very happy with the service. I'd give them an A rating.”

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