M.E. Flow, Inc.
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

M.E. Flow, Inc. has received 4.6 out of 5 stars based on 43 customer surveys.
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3rd year as a Best Pick Call
"We are family owned and operated and committed to carrying on the family tradition of excellence for our customers and employees. We are dedicated to always providing the best in service and satisfaction. The reasons customers used us in 1951 are still true today."

Scott Goulet | President
Company Information
Services Offered
M.E. Flow provides drain cleaning for clogged and slow drains, video camera inspection of pipes, and hydro-jetting. The company repairs and replaces water services with horizontal boring methods to protect lawns and driveways. M.E. Flow also diagnoses and repairs clogged toilets, tubs, and shower and sewer drains. The company offers full-service plumbing, heating, and air conditioning services.
Warranty
M.E. Flow offers a one-year warranty on parts and labor for repairs.
Company History
M.E. Flow was established in 1951 by Millard Edward Flow and remains family owned.
Employee Information
According to the company, M.E. Flow's plumbers receive ongoing technical training and drive fully stocked marked vans. All employees are required to pass a background check and drug test.
Licenses
#2701009873
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

M.E. Flow, Inc. has received 4.6 out of 5 stars based on 43 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/23/2017

“Everything they've done for me in the past has been excellent. They've done a lot of everything, including the hot water heater, and they've always done good work. I'm just waiting on them to come out tomorrow to fix an outside spigot that they repaired a year ago which started to leak again. I'm just going to have them cut it out, put a new one, and be done with it. I'd rate them excellent.”

Review by
08/09/2017

“I used M.E. Flow for a plumber. I haven't had them for quite a while now because I haven't needed them, but I like them. They've done plumbing work and replaced some kind of a thing in the basement and a garbage disposal. I even had that insurance thing that you get every year, and I just recently put out money for that. I think it was $200 or some odd dollars. I can't remember exactly. I'd give them an A overall.”

Review by
08/09/2017

“They were honest, they did what they said they were going to do, and they came quickly. They did a couple things. They fixed our air conditioner, and they fixed a clog we had in one of our drains. I'd give them an A overall.”

Review by
07/27/2017

“I have not received anything in writing from them. I have some questions to ask about the services because I had had similar experience less than two weeks prior, and this experience was in a different area of the apartment—the same type of thing—but cost $100 more. I'm waiting to get some feedback as to why there was such a difference. They snaked—first was the bath tub and bathroom sink, and next was the kitchen sink. I believe everything is working up to expectations. While I am not real thrilled about how quickly they respond to what they do—to let me know what they've done—their work seems to be just fine. I’d give them a C. Their response is not very quick. I would likely recommend them to a friend or a colleague.”

Review by
06/26/2017

“They did the well for us, and they did a wonderful job. They just did really good work, outstanding work, real interpersonal skills. They were good people. I would recommend them to anybody. They put in a well, a pump, and we ran the lines because we had a busted line coming up into the house and fixed it. We really haven't had any trouble at all to date. I would grade them A. A good company. I would highly recommend them.”

Review by
06/26/2017

“They had to come out and repair some work that we had done. It wasn't installed correctly. They installed a drain line pump for us. I didn't like that we had to check behind their work, and once we checked on their work, we found out that it wasn't installed correctly, so we had to have them come back out and fix the problem. I would grade them B-. I would still likely recommend them.”

Review by
05/18/2016

“M.E. Flow used a new subcontractor on my job, they left holes in my hardwood floors where they misjudged where to drill out the vents, a hole in my wall when putting in the return duct work. A complete mess in my basement. I had to continually call them back to finish, and they still used the same subcontractors. When they did my sewer line replacement, they left all the dirt they dug up and I had to call them back to re-grade the soil. When they came back the men were condescending to me about how the rain would take care of the foot and a half pile of dirt over half of my yard. They did re-grade. then after I paid for the service with my AMX card - I received a bill with late fees! will not use them again. And although they kept apologizing they never offered any kind of discount for my troubles.”

Review by
05/17/2016

No review comments provided

Review by
05/15/2016

No review comments provided

Review by
05/13/2016

No review comments provided

Review by
05/13/2016

“We have been customers for years. If we have had any issues with work or performance they have made it right.”

Review by
12/23/2015

“They come quickly when you call. They come on time. Those are I guess the two best things. They did plumbing. They unclogged a drain for me. I can't remember why I chose them. I would say B. They had to come back, the first guy they sent said he couldn't do that needed to be done, that I had to call somebody else or had to call another person from their company. I had to call back to make a second appointment, so I was not happy that the first person couldn't do the job and then the second person who came didn't do the job quite right and had to come back a second time to finish it.”

Review by
12/23/2015

“They came on time. They cleaned up after themselves. They gave me suggestions on how to avoid the problem again and I think they were priced reasonably. They had to unclog a sink, drain work. They had an A.”

Review by
12/23/2015

“They're reliable. We use them for our HVAC. We used them recently for plumbing. They do good work, they're reasonable, etc. They didn't do sewer or drain work. I'd give them an A, no complaints.”

Review by
12/17/2015

“They came, I asked them to fix something and they did it. I had a drain that was clogged and they opened it. I'm at a condo and we have a contract with them. I'd rate them with no complaints.”

Review by
12/17/2015

“They showed up. It was thanksgiving eve and then they came thanksgiving morning. The doubled the price for thanksgiving because of the holiday, to snake out my drain it cost me 650 bucks. I saw them in the book. It said they were the best in the area, so I reached out. It wasn't necessarily that they were somebody I used. I'd rate them an A.”

Review by
12/17/2015

“I thought they did a good job at telling me what my problem was. The person you outta probably be talking to is my husband since he's the one that really dealt with them, but they showed up on time. They were efficient at looking at the problem, finding out what it was and telling us what to do about it. We had been having trouble with what we were advised were drain flies. He used a camera to go down to the drains and figure out that yes that's probably what it was and they told us what we needed to do to kind of get rid of it. I'd give them an A.”

Review by
12/17/2015

“They've been pretty prompt to come and courteous. We've had plumbing and air conditioning and heating and electrical. With the plumbing, it was a drain in the basement. We had a back up in the basement. I guess I'd rate them an A.”

Review by
05/13/2015

“I like their response time, and the technician who came was excellent; he did a very good job. He changed the sump pump. It was excellent, they responded quickly, and they sent a competent technician. I would give them an A.”

Review by
05/13/2015

“The gentleman who came to my home was very professional, and he didn't try to sell me things I didn't need. What I thought was the problem wasn't the problem, and he said, ‘No, that is not the issue. This is where your issue is.’ He was very forthright with what the issue was versus recommending more things than I actually needed. I had them come out because I had a plumbing issue with my sump pump. I ended up not having them do the work, but I would rate them as an A.”

Review by
05/13/2015

“Everything they did, the work was fine, they cleaned up very well. I did have one outstanding problem I still have to call in to them for, and they've not yet called me back and I've been waiting a week or more. The problem was they put in French drains in my basement which works fine and they drain the water when it rains to the sump pump that pumps it out of the house. However, where they put the pipe is washing away my garden, like all the mulch and all the dirt. So I've got a big hole out there and I just want them to come look at it to see what can we do to fix this or can I fix this or what? And I haven't heard back from them. I would still recommend them. I would give them a B.”

Review by
05/13/2015

“They came out to look at a slow leak and it was so slow that they couldn't figure out where it was leaking from. So we never really resolved the source of the problem. Maybe that's OK. It's not leaking right now, but I was thinking they should have been more aggressive and moving out the dishwasher and trying to sort out where the leak came from. It really didn't solve my problem. They looked around a little bit and they gave me some good advice on it being an intermittent problem and probably more on the drain side than the pressure side. I probably wouldn't consider using them again. I'd give them a C for the overall experience.”

Review by
05/13/2015

“They are the best. We went through a number of plumbing companies that came to our house and based on what the first people that the company sent over, we choose not to work with them. Then we got M.E. Flow and with the very first person that they sent over, we knew that he knew what he was doing. He was very knowledgeable, that's why we choose them to do our job. It was major plumbing work. And then their supervisor came over, and he was an expert. They sent us two guys who did the work, Tim and Matt, and they were the absolute best. We are very, very satisfied with the work that they did. If we have another plumbing problem, we will never go to another company but them. We highly recommend them to anyone. They are the best, and they're really, really nice. Our main sewer pipe broke, so they replaced that. They were in our house from eight o'clock in the morning to six o'clock in the afternoon—non-stop. They're really good. I would give them an outstanding A++—the highest grade. They're really good. They are experts in what they do, they know exactly what they are doing, they come prepared, and they don't guess at all, they know. They diagnosed the problem just like that, and they're really good. Before we got M.E. Flow, we had three other companies over; I made blind calls. And so I had to go through Best Pick Reports, and the first two that I called, they came, they didn't know what they were doing. They looked at it, they really didn't know. But then ME Flow, they sent their first guy, and he knew. He went from the third floor to the basement and he was saying something like, We're not very sure whether this crack will get up to the third floor, we'll only be able to tell after we open up the wall on the first floor. He really knew what needed to be done, it was a peace of mind. They're really good. Another thing is the two workers that came to our house worked extremely well together. It was a pleasure to see them working together and accompanying each other. They were really good. They should be the top pick or best pick for plumbing services.”

Review by
05/13/2015

“There was a little mix-up in the beginning. I had two projects to be done. One concerned an air conditioning fan coil unit, and the guy was not prepared to work partly because he had been injured and just wasn't able to do it. The other one was a simple plumbing job, and that's a different part of M.E. Flow. So, M.E. Flow had to schedule two separate people. The plumbing guy did an excellent job and was very good. The other person had been injured a day or so before, so even though he showed up to do the work, he wasn't physically in a position to do the work. But even then, he at least looked over the equipment, worked with me to get another appointment rescheduled with someone else, and made sure they were prepared, not only physically, but with the right materials and tools. That person showed up and did an excellent job. I'm a satisfied customer. The plumbing issues both concerned sinks. One problem was dripping faucets. The other was that the little lever you pull up to stop the drain wasn't working properly. It was a matter of changing out some parts so that when you want to stop the drain and fill the sink with water, it would do that. I'd give them an A+. In the end, I was very satisfied.”

Review by
05/13/2015

“They did the job that I asked them to do, and as far as I can tell, they did a good job. They did plumbing. The job was just unplugging a drain. It was kind of a stubborn clog, but they got it out fine, so that was great. I found them in the Fairfax Best Pick Reports book. I guess I'd give them an A.”

Review by
05/13/2015

“The guy spent a long time, fixed everything that needed to be fixed, and did a great job. They did plumbing work for me. He fixed a clogged drain, and he fixed a frozen pipe I had. They were recommended by a friend. I would absolutely recommend them. I would give the company an A.”

Review by
05/13/2015

“The workmanship and the time they took to do it was fantastic. They did plumbing. They did a drain system in our property we used to own. I didn't have any issues with it. We've since sold the house and everything came out perfect. They were an A.”

Review by
05/19/2014

“From my perspective, they came and repaired the broken pipe that I identified. I told them where to look. They did clear the flow to my pipe. I didn't have to clear it myself—however, the next thing they offered was a video camera inspection of the pipe to be cleared. They showed up the next day. Low and behold, the pipe was too small for their video. Then, having failed the live inspection that they offered, I spoke with the technician. The price of the service for the whole included the visual check—I could have bought my own unclogging device, and cleared it myself. The bottom line is they are a crappy company. Overall, I would give them a D-. I will not do any further business with them. They've come by a couple of times to do work. They are kind of a quick responder, but there’s a problem. They encourage add-ons or extra services. That’s a problem.”

Review by
05/19/2014

“It was very complicated. We replaced 60 feet of the main sewer line, 14 feet from the back of my house to the front of the house. Evidently, the individual who did the work wasn’t very competent, and it required a lot of heavy machinery to dig it all up. I had a new driveway installed over where they installed the new sewer line, and the first time it rained, it all collapsed because it had not been compacted all the way down. We couldn't do anything about it because the asphalt company wouldn't pour asphalt when the ground was cold—they said they would do it in the spring. I informed M.E. Flow that they would have to own it all and make everything right—I wanted them to make sure the sewer line was leveled out and that they gave me a new driveway. We waited until the spring, and they hired an asphalt company. They came out and put a new driveway in, and they were great. M.E. Flow dug one part in the back again and raised it up because it wasn't level. That took eight months, but they did everything they said they would do. I didn't have to get a lawyer, and I didn't have to haggle with a contractor about who did what and who did it when. They recognized there was a problem and said, ‘We will make it right,’ and they did. That was $10,000. I'd give them an A because they are a quality company. They just had a bad employee who was out of control, and that happens in any industry.”

Review by
03/11/2013

“I have always had a good result with M.E. Flow, but I did have one problem that came up. It was a backup and we didn't know if it was a sewer backup or exactly what, but it was water coming into the basement. The drain line there was clogged up, so they came and the guy put this router thing down there. The good thing about them is that you can reach them over the weekend. He really tried to clean that out, and he said that he was thinking he'd taken care of it. He said, 'I think we got it,' and I said, 'I don't know—looks like some more water is coming.' So then he tried it some more and it got better, so he left. It was good for maybe a month or two, and then we had another problem come back. We had looked at the possibility of having someone come and put another bathroom in our basement, and when they came and we had just had that problem, I said, 'He went out and cleaned that part of the drain,' and they said, 'If your sewer's backed up, they have to clean it from here. They have to go in from this area, this place inside the house—not from the drain outside.' But I wasn't thinking—I thought the problem was gone, so I wasn't worried about it. Then, the problem came back, so I called them again and another man came. He was the man with a whole lot of experience, and he said, 'Oh, my. This is a major job. We're going to have to clean out—go in from inside into the sewer.' He said, 'I don't have a helper—I don't know if we can do it,' and I just begging him. I said, 'We have no place to go.' We couldn't use the toilets or anything, and it was horrible. We couldn't use any water, and so he stayed there and he took care of that problem for us. But he pretty much seemed to almost commit himself. He didn't want to say it, but you could tell that the person who had come previously should have done what this man did to solve the problem. Now, he didn't tell us that if we had this issue come back again, they may have to come and take a camera out there, because sometimes there's settlement. The pipes have to be replaced or something and it's major work, but we haven't had any more issues. You do sign something to say that if they unclog the sewer or whatever, they don't guarantee it for any length of time. But I called them back because the first person hadn't really done what was supposed to have been done. They said they would leave a message for somebody in the office to call me. I never heard from anyone, and then I called back again and never heard from them. I still haven't, and I just run out of time to call them. We paid a lot of money because that was time-and-a-half on a weekend. So, that made me very disappointed in them—mostly that they never returned my call. I'm real surprised about that because if you call them on the weekend, they're very polite and very nice about saying, 'We'll be there—we can send somebody.' But I'm really unhappy that somebody hasn't returned my phone call. I'll have to give them a C. They're in the Best Picks Reports book, and they were always good.”

Review by
02/26/2013

“M.E. Flow cleared out my shower drain, and they did a nice job. I don't think it was the first time I used them. They responded in a reasonable amount of time—I liked the fact that they could get to me fairly quickly. It was an A+. I would recommend this company to others.”

Review by
02/21/2013

“I had a positive experience. He drained the water heater and put a tank on top of it. The quality of the work was excellent. I would give them an A.”

Review by
02/19/2013

“I had a positive experience. I just hired M E Flow to scope the sewer line and let me know what the condition of the pipe was. They were able to scope it. They had a fair price, and they let me know that it did look like it was deteriorating that I should probably get it replaced. I had no idea. I would give them an A+.”

Review by
02/18/2013

“My experience was positive. They were pretty good about coming out and finding the issue and trying to save me money as best they could. First visit was a repair of the leaking sewage drain line from an upstairs bathroom. Second visit was just a pre-season heating check. It was good quality work. The workers seemed to be knowledgeable about all their services and what they could do and couldn't do. The time frame the work was finished was good. They can have an A.”

Review by
02/12/2013

“They delivered on their promises. They were on time, fair in price and explained things very well and followed through with it. They serviced my air conditioning and heat pump. They came out and diagnosed it, told me what the problem was, what the options were, and how much it would cost and they fixed it. The worker was great, he was very knowledgeable, very fast and good about giving me different options. A+. I use M E Flow for plumbing too. In the last storm, our sump pump died and our basement flooded and they came right out and fixed it. They were great.”

Review by
02/07/2013

“There was only one thing that was not good. We were trying to get estimates because we needed a new sewer replacement. M.E. Flow did come out with their camera and went down into the pipe, but they only went as far as the previous plumber had gone. Going that distance showed three blockages, and then when our third plumber came out, they went past that distance and actually found the fourth and worst clog. If we had gone with M.E. Flow, we would still be having sewer problems even though we would have thought we fixed the problems. Besides the sewer, they had unclogged a clog for us before in the last four years. On the regular clog, they did fine. I would give them a C, and I wouldn't refer them. In fact, we've got a different plumber now.”

Review by
02/07/2013

“I had a positive experience. It’s a good company. The quality of work was good, had no problems. One of my drainage pipes were clogged. The guy came and showed me how to unclog it. They did a good job. They did our HVAC system in one day which was impressive. I would give them an A+.”

Review by
02/01/2013

“I had a positive experience. They were prompt service. They had good pricing. They did good follow up work. They did our hot water heater. They did our sump pump. They did the pressure tank. They put in a HVAC unit. We called them up and they reviewed the work that needed to be done and provided me with quotes. When our well pump broke, they came out within 4 hours. They're service was really exceptional. The workers were very good. Very nice people. The clean up was no problems at all. I would grade them an A+. They're one of the best I had.”

Review by
12/06/2012

“M.E. Flow did a very large job for us. We were most impressed by the confidence that we felt when talking with the plumber. He explained the materials he would be using and the scope of the job and why he was choosing to do it that particular way. We had to have 150 feet of pipe replaced, and the main sewer line had to be completely replaced. They did great. We’re very happy—A+.”

Review by
10/19/2012

“M.E. Flow checked out my heating and cooling system. They actually rewired the heat pump for me and installed a drain system off of the interior air conditioner. Their service was very good. I would use this company again. I'd give them an A.”

Review by
10/19/2012

“I called ME Flow today to set up an appointment for next week to have some work done. They did work prior from today. When they came out last time I had a problem with my hot water tank and the lower element had gone out on it. The gentleman that came out drained it, replaced the elements and everything is fine. They cleaned up after themselves. The reason I called ME Flow today to ask them to come out again was because I was very pleased with the professionalism and the gentleman they sent out. I'd give him an A.”

Review by
10/18/2012

“M.E. Flow was good. They did what they were supposed to do. They disassembled an air conditioning unit to drain the coolant out of it for our house that was burned down. The unit had to be removed away from the home and had to be done legally. Their quality of work was excellent. They did exactly what they were supposed to do and they did it efficiently. It was a one-shot process. They did a great job.”

Review by
10/18/2012

“They fixed my furnace, it was leaking water, the drain line had clogged and they cleaned it out for me. It was pretty well clogged and he tried to blow it out, ended up having to cut the drain line out and then clean it out physically with a stick and then put it back together. I'll give them an A.”

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