Len The Plumber
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Len The Plumber has received 4.5 out of 5 stars based on 22 customer surveys.
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2nd year as a Best Pick Call
"For over 20 years, our customers have become repeat customers because they trust us. They know we'll do what we say we're going to do and that we'll stand by our work. Our technicians have the expertise and knowledge to complete any plumbing job—big or small."

Len Bush | Owner
Company Information
Services Offered
Len The Plumber is a full-service plumbing company that offers drain cleaning; sewer, water, and gas line work; and water heater repair and replacement. The company also specializes in sump pumps, wells, video sewer inspections, trenchless sewer line repair, boilers, and water purification.
Company History
The company was established in 1996 by owner Len Bush.
Distinctions
The company is a Maryland Plumbing-Heating-Cooling Contractors Association member.
Employee Information
Employees wear uniforms, drive marked, fully-stocked vehicles, and undergo background checks and drug testing prior to being hired.
Additional Information
The company offers free sewer line estimates and same-day service seven days a week with no extra charge for evening or weekend appointments. Financing options are also available.
Licenses
#2705158658
Areas Served
Bristow, Gainesville, Haymarket, Manassas, Nokesville, Woodbridge, Alexandria, Annandale, Burke, Centreville, Chantilly, Fairfax, Falls Church, Herndon, Lorton, McLean, Reston, Springfield, Vienna, Aldie, Ashburn, Leesburg, Purcellville, Sterling, Arlington

Compiled Score:

Len The Plumber has received 4.5 out of 5 stars based on 22 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/28/2017

“I had them out there a couple of times for a water main in the basement. I had them back to unclog a storm drain. The water main, after they attached it, blew out because they didn't put the right piece on it. So, it flooded my whole basement. The storm drain, the guy came out and he couldn't unclog it. So, I had to get a whole new storm drain put in. I'd give them a C, mediocre rating. They were both mediocre experiences. The other issue I had too is that when they were going to come out, they were supposed to email me a picture of the guy, and call me for the appointment. None of that happened from the office. The dude showed up. I was down the street because I was like, 'Alright, I haven't heard anything.' So, I was ten minutes away and he said he was already there and he started billing at that time. Then he had to bill us another hour and still couldn't get it fixed. I told the manager and he understood. The quality of work and customer service were mediocre. The pipe flooded my house. I cleaned up the flood. The guy came back and was like, 'I just had to put this metal ring on it because the other one couldn't hold the pressure so it blew out.' It could just be me. It could have just been a bad experience. I'm sure they do good jobs.”

Review by
06/28/2017

“He was professional, upfront, and direct. He didn't beat around the bush and have the whole bunch of sideways conversation. He told us what we needed to get done and took care of it for us. We had a plumbing issue on the outside where there was a hose. The grass had grown over it because it was an exit hose from the deck, and the ground for water to come in, rain and so forth. He located it and then uncovered it. It was buried in the neighbors’ grass. It was a newly bought home we'd got. The previous owners didn't really take care of that situation. When he did it, it was like somebody belched. The water just came gushing out of this hose that was backed up. It seemed like there was quite a bit of water. It didn't go in our house but it was stopped up on the outside. He removed the glass. You just heard a big belch and all this water came gushing out. It was really neat. They're A+.”

Review by
06/28/2017

“The guy that came around should be promoted to king. I had two different ones and they're really good. Chris was really good. My grandson flushed a toy truck down the toilet and it got stuck. Now that took two calls and the third call was installing a new toilet. They just kept coming. There was some work outside too. He did something. Chris is great. The other guy is great too. I'd give them an A.”

Review by
06/28/2017

“They were supposed to come back and do a camera scoping of the drain pipe going out and they never did. They had to snake the main drain line going out of the house. I'd give them a B. They were good; they just didn't come back out and finish what they said they were going to do. I would probably call them back if I needed to.”

Review by
06/28/2017

“They were very professional, and they took care of what I needed taken care of. They came in and unclogged a pipe. I'd give them a B+. They're excellent, very good. I think they were very professional, very clean. I would recommend them very highly.”

Review by
06/28/2017

“They fixed the problem we had. They were way too expensive. We had a problem with the kitchen sink faucet. They had to tighten the nut or something. Keeping the price out of it, I'd give it a B.”

Review by
06/28/2017

“They came out and took a look at the plumbing. They kept the appointment and they showed up on time. I think they unclogged the toilet. They just did the drain work. I'd give them an A.”

Review by
06/28/2017

“My husband pretty much dealt with that. Other than it's expensive, it was positive. We had a leak under the kitchen sink. I would say a B+.”

Review by
06/28/2017

“They were here just two weeks ago. It was five-plus stars. They did work on a plugged sewer. They get an A.”

Review by
06/28/2017

“I liked that they fixed it. It was expensive. They fixed my kitchen drain for me. I'd give them a B.”

Review by
06/28/2017

“They arrived on time and were informative as to what previous work was done and what was wrong with it. He explained how he was going to fix it and how to prevent any future issues. They replaced the hot water pressure build up. He drained my hot water heater. I'd give them an A.”

Review by
12/07/2016

“I had no interaction with them, but I think whatever they fixed, they actually did fix it. That’s all I cared about. I have no complaints. We had a couple of drains that were clogged. It was fine. They cleared the drains and we haven’t had any issues since. It was great.”

Review by
12/07/2016

“They're fine. It was a good job. They did drain cleaning and I have no complaints at all.”

Review by
12/07/2016

“I’d grade my overall experience as a B. They did a sewer main camera.”

Review by
12/07/2016

“They earned an A. They might have done some drain cleaning for me.”

Review by
12/07/2016

“They fixed a clogged sink drain. They came in and did what they said they were going to do. I'd give them an A for my overall experience.”

Review by
12/07/2016

“They had a good technician that did quality work. I would give them an A for the overall experience. I have already recommended them.”

Review by
12/07/2016

“I’d grade my overall experience with them as B+. They made a drain for me. It was a typical plumber service.”

Review by
12/07/2016

“Overall , I'd give them an A+. I had a very positive experience, from the beginning estimates to the cleanup. They had to replace sewer drain lines inside the house.”

Review by
12/07/2016

“They were on time and my house has not blown up yet. I would give them an A+ grade for my overall experience. I have recommended them already.”

Review by
12/07/2016

“They were good. They came out twice. Once was connecting the tub floor drain when we remodeled our bathroom. The second time there was a leak somewhere in the bathroom, not their fault. They had good customer service and their plumbers were nice guys. I’d give them an A for my overall experience.”

Review by
12/07/2016

“I had a clogged sink in the kitchen. The gentleman came in and unclogged it. My only concern was the price. I know it was outrageously high, but again, I don’t have experience with plumbers in the Virginia area. The management office told me I should have called them and they would have gotten me someone less expensive. It was the cost. It was outrageous. Other than that, they were timely. They answered my call on time and the service was prompt. The gentleman that came seemed to know what he was doing. Overall, I’d give them a B because it was good service, but I had an issue with the cost.”

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