Stang Plumbing & Heating
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Stang Plumbing & Heating has received 4.6 out of 5 stars based on 20 customer surveys.
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2nd year as a Best Pick Call
"For over 60 years, Stang Plumbing & Heating has provided homeowners with top-notch, quality service and fair pricing. Our friendly staff continues to delight every homeowner we meet. We love what we do, and we do what we say."

Jon Hershberger | Vice President
Company Information
Services Offered
Stang Plumbing & Heating performs main sewer drain cleaning as well as drain cleaning services for kitchen, bathroom, basement, and laundry drains. In addition, the company services and replaces water treatment systems, boilers, tanked and tankless water heaters, and well pumps. Stang also installs natural or propane gas lines and provides plumbing repair, maintenance, and installation.
Warranty
Warranties vary by product and installation, ranging from 30 days to 10 years.
Company History
The locally owned company has served the community for over 60 years.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Additional Information
Stang sells and services most brands of plumbing equipment, including American Standard, Moen, Grohe, and KOHLER.
Licenses
#61353, WSSC 71981
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
11/07/2017

No review comments provided

Review by
10/03/2017

“One of the things was that I asked Stang to clean our upstairs bathroom—the drains were backing up. I said, 'Look, can you make this stop or go away?' And he said, 'No problem, no problem.' And when I walked in, I took a look at what he'd done, and he was explaining it to me; within a month, we had the same problem. He charged me a lot of money and did nothing. Worse, far worse, I went down—he was supposed to look at the hot water heater—and I said, 'Can you drain it? Can you review it, make sure it's good and in good working order?' He said, 'Well, when was the last time we had that done?' He said, 'We can't do anything for you.' Now, he said, 'In your model, if I try and open it up and clean it, water will come out, and it will be broken forever. And he charged me a hundred bucks for that. Now I've had—what I did was, I hired another plumber to come out two months later and explained to the plumber what had happened, and I said, 'I'm telling you right now, I'm not paying you a cent until you can actually clean and improve something with this hot water heater. Can you do it or not?' And he looked at it and had a good laugh, and said 'Some plumbers just don't know how to work with this unit.' They opened it up; they drained it just fine. It's in great working order, and I paid for the service I asked for. So, there's nothing wrong with my hot water heater, it works perfectly fine. I did another hundred-and-something, fifty dollars, but this time I got actual service.”

Review by
09/21/2017

“They've always done work for me. They've been my plumber for years. There was something wrong with my toilet, so they fixed that, they unclogged two of my sinks, and they looked at my tub. They've just been honest; I've let them in my house when I'm not here sometimes, and it’s ‘Here is the code, and here is the problem.’ I used to be a nurse; worked with a doctor, and she had numerous people coming out, trying to figure out what the leak was, and I said to her, ‘Listen, this is probably ten years ago. Why don't you call Stang Plumbing? They will find it.’ They found it. And they’re not the cheapest out there, price wise, but I don't look for that; I don't price compare, I just know their work—so I'm good with whatever they charge. I'm sure it's not astronomically higher. I have a friend that used them once and really liked them, but then she needed a plumber again, and then she started looking for prices—and I'm like, ‘OK, I don't look for prices; whomever does a good job, I'm sticking with them.’ So they've probably been my plumber for twenty years—a long, long time. I would grade them an A+. They are the only people that come in my house with booties on.”

Review by
09/21/2017

“Stang Plumbing: their work is very good; their prices are doubly expensive. They had to put one of those wax rings on a toilet, a toilet that leaks. They charged me close to $500, and another company did it for $250. When I mean double, I mean double. The guys are very smart. I think their plumbers are very competent. I think they're clean; they clean up after themselves very nice. One took a long time. If their prices were better, I'd give them an A, but I won't do that because of their pricing. I'll give them a B. If you're willing to spend the money, and it doesn't matter to you, I'd give them an A. Otherwise, I'd give them a B because their prices are high. They're very competent. They were on time. They're either on time, or they’re not on time; it's not a grade worthy characteristic. Cleanliness was good, very good. If the colleague was wealthy, I'd give them a 9; if they were poor, I'd give them a 2. That's my answer. If money doesn't matter, give the guys a 10; if money matters, give them a 2.”

Review by
09/21/2017

“They do a good job; always right on, both in terms of routines and sudden times when I needed assistance—and they respond quickly, so they do a good job. There is the yearly checkup of the heating and cooling equipment. But I've had a couple of instances of losing power in cold temperatures, and they responded within the day. I would grade them an A-. We did have one episode; the senior man had to be called in, but that happens, and he came very quickly—the maestro himself. Quality of work top-notch. Customer service—I think it’s very good; the lady that answers the phone is knowledgeable herself and actually tells you almost immediately what to expect. And they gave you a time as to when they are likely to come. My recollection is they have always been accurate. They put on booties and cleanup; I think they know their business. I'm staying with them, so I believe I would recommend them.”

Review by
09/21/2017

“Stang Plumbing did a good job. Did an all right job. I think it was the H-VAC unit if I recall correctly. The work they did—I think they came in twice; the first time, they did replace the heating unit, so they did a good job on that one. My only complaint on that was there were two workers; one of them was on their cell phone the entire time talking about non-work related stuff, so that was kind of annoying. They probably could've wrapped it up much earlier than that, if the guy wasn't slacking off. I would probably say a B. When they came in, it was wintertime, and it was raining outside, and I had to tell the guy, 'You’ve got to cover your shoes when you come in.' He did—but then when he came back, he didn't, so I just ignored it. It was the same guy that was on the phone, so it was just a bad experience with that one guy. They were pretty good on expertise.”

Review by
09/21/2017

“I think they fixed the sewer drain; we had a sewer drain overflow. The person that came out was helpful and wonderful. He was able to diagnosis the problem quickly, and was very eager to find alternate solutions instead of costing us more money. Because the cost was high, I would grade them a B. He had to stick something down a sewer drain. It was OK; they were very good when I called them. It was an emergency situation, a sewer backup. Their punctuality was excellent. Their cleanliness was good; he didn't muck up anything else. He knew what he was doing.”

Review by
09/21/2017

“They were quick, they were knowledgeable, and that was it. I think I called them out a couple of times for basic plumbing. I'd give them an A.”

Review by
09/21/2017

“They were fine. I thought they were good. Stang Plumbing solved my problem quickly for a reasonable price. I thought they did very well: A-.”

Review by
09/21/2017

“I’ve dealt with them for a number of years. Every time I’ve dealt with them, they've been on time. They've done what I’ve asked them to do, and their prices have been fair. A+ would be the overall grade I’d give them.”

Review by
09/21/2017

“Stang just did what we asked them to do. Their performance was great; they came to the house, they did what they're supposed to do, we paid them, and they went home. I'd give Stang Plumbing an A+.”

Review by
09/13/2017

“They seemed very knowledgeable. They came the last time I called—the same plumber, same crew. They snaked out the drain in the kitchen sink. I'd give them an A. I would recommend Stang Plumbing.”

Review by
09/13/2017

“Thorough—they were thorough. They gave thorough service. I had a stopped up kitchen sink, and they stayed until they got it. They had to work for quite a while to get it done, and they stayed until they got it done. The whole experience I would say was a B.”

Review by
09/13/2017

“It was expensive. They did it, and they did it fine, but they charged a lot. I had a flood in my basement, and it came through the toilet and from the sewer, and they took the toilet out, cleaned out the basement—it was full of water and stuff—cleaned it all up, and they just did a great job. They cleaned it up. I'd give them an A. You can only clean one way; they did an A job. They were good. They were recommended them to me by a neighbor. I had been using another company for years, and I wasn't happy with them. My neighbor recommended Stang and I like them very much.”

Review by
08/31/2016

“We just had something happen, and they were able to respond quickly. It was rather big. The project got bigger, and we had to get somebody else. But in a nutshell, they had to go in and put a camera down our water line to find out where there was a blockage. I give them a B.”

Review by
08/31/2016

“They had a quick response. They replaced the sanitary sewer line from the house to the main line. They get a B+. I don't think they could have improved on their service.”

Review by
08/31/2016

“The technician was professional, prompt, and candid about the situation. He was fixing a clogged kitchen sink. They deserve an A. I'm very likely to recommend them.”

Review by
08/31/2016

“They showed up on time. The gentleman was very clean about his work, he didn't leave a mess, and he did his job. They unclogged a plugged drain. They deserve an A.”

Review by
08/30/2016

“They were very efficient. They cleared a drain for me and replaced some piping. I give them an A+.”

Review by
08/30/2016

“They do work for me a handful of times every year. They show up and do what they say they're going to do. It's usually related to a sewer ejector. A pump failed, and they had to get down in the pit to repair the pump, pull the pump, or replace the pump. It's usually something less than desirable. I give them a B+. My only complaint with them is pricing.”

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