Vito Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 58 customer surveys.
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3rd year as a Best Pick Call
"From our beginnings as a one-man shop on K Street, we've grown to become one of the largest and most successful plumbing and HVAC service companies in the area. For over 80 years, we've delivered quality service and products and have established ourselves through integrity, trust, and respect for our customers."

Michael A. Vito | Owner
Company Information
Services Offered
Vito Services offers drain cleaning, interior repiping, water service line replacement, gas piping service, sewer video inspection, sewer repair or replacement, and sewer cleaning. The company offers same-day service and 24/7 emergency support.
Company History
Founded by James Vito, Sr., in 1934, the company is in its fourth generation as a family-owned-and-operated business.
Distinctions
Vito Services is a member of the Nexstar Network.
Additional Information
Vito Services also provides a complete range of residential and commercial plumbing and HVAC services. The company offers free estimates, a senior citizen discount, and financing with approved credit.
Licenses
#7488, WSSC 00211
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

Vito Services has received 4.6 out of 5 stars based on 58 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/09/2018

“He unclogged a sink. I liked that he unclogged the sink. The guy was fine, and the work got done. I'd give them an A. They were expensive.”

Review by
08/31/2017

“It was okay. They were doing some emergency pipe backup in the basement. I don't believe they fully diagnosed the issue in the final analysis and I had to call. I was charged a huge amount of money. What was positive was that when I spoke to them and brought it to their attention and described the fact that I was being charged $2,000 for a job that had not accomplished anything, they were willing to forgo on the charge. But if I would not have connected it, I would have been charged $2,000 for a job that nothing was accomplished from. I’d give it was a C.”

Review by
08/31/2017

“It's all awesome. It's all great. Can you just write everything good? They've done several different things, even changed our air conditioner. They've fixed toilets, changed our A/C unit. They've done a bunch of stuff, and it's always great. They are very responsive. They know what they're doing, and everyone's very friendly and professional. It's an A+.”

Review by
08/31/2017

“They've always been great. One time we had a leak in our toilet that they fixed. And then another time we had like a clog in our garbage disposal. They show up on time, the people are nice, and I think their prices are pretty fair. We've had the same guy every time, and he's great. I'd give them an A.”

Review by
08/28/2017

“Always right there and always very cooperative and get the job done. Give it a triple A. They’re just easy to get ahold of, and they come when they say they're going to show up. I've had various things done. I've had repairs in the bathroom and in the kitchen at the sink and an assortment of things. They've also done some work on my heating units at one time. I can't remember exactly, but I know that I've always called them. They're my first source for help. I live in a condo. In general, they are very knowledgeable, and they're very polite and clean. I think that's important. I don't want someone coming in making a mess for me and leaving me with it. They always put down something on the floor to be sure, that if they're doing anything that could get messy, it won't be on my floor after they leave. And overall I just feel very comfortable with them, and I really would use them anytime I need help. I'd give them an A+. They're great. They're just great.”

Review by
08/28/2017

“They repaired a leak and cleared a main drain. They were responsive and the work they've done was done very well. I'd give them an A.”

Review by
08/28/2017

“They fixed the bathroom and the garbage disposal. They're pleasant, and they do the job. I'd give them an A.”

Review by
08/28/2017

“They put in a hot water heater. They were all here on time. It was fine. I'd probably give them a B.”

Review by
08/10/2017

“The guy who came to clear out our line, he said he cleared our line out a hundred feet, which is impossible cause the maximum feet is like fifty. He said he cleared it out, and we had to bring another company in a week later to find out that our whole line out to our front yard had collapsed, and it backed up again the day after he left. The guy lied. He didn't do anything. He didn't clear it out. We called and complained. We said it wasn't cleared, and we wanted our money back. They said sorry. It was their guarantee that the line wouldn't back up again, but it never backed up again because he didn't do what he was supposed to do and lied to us. It was horrible. I'd grade them as a D.”

Review by
08/03/2017

“I use them all the time. They're great. They're very efficient, quick. They identify the problem, they fix it, they make good recommendations. They did drainage work. I'd grade it A+. I just had them do something else.”

Review by
08/03/2017

“They did their best. They would concentrate at working. They were clearing out something in the sewer system. I would grade them an A-.”

Review by
08/01/2017

“We had a clog. They did drainage work for me. I would say they were very fair because they came back. I would say a B.”

Review by
08/01/2017

“Vito has been here for different things. They've always been very responsive in getting here quickly and finishing the job as quickly as they can. They've done plumbing and drainage work for me. I would say it's an A+.”

Review by
06/27/2017

“It was great. They did a great job. They just replaced a sump pump. It's an A+.”

Review by
11/09/2016

“The gentleman was very nice. They did work on my sump pump. They did excellent work, and I have no problems. I'd recommend them to a friend.”

Review by
11/08/2016

“They were great.”

Review by
07/03/2016

“We were happy with the service provided, but not happy with the outrageous cost.”

Review by
07/03/2016

No review comments provided

Review by
06/24/2016

No review comments provided

Review by
06/24/2016

“We had a stopped-up sewer line (tree roots). Vito bored out to the roots, stopped, and told us an application of Rid-a-Root would clean the rest out. Charged $1,1 and not only did not bore through the roots, but said they would charge us an additional $8 just to run a camera into the pipe (something virtually every other plumber we had used in the past included in their charges for investigating and boring out the roots for less than $1,). Maximum charges for minimum service. Vito's was a total rip-off.”

Review by
06/21/2016

“Vito caused significant damage to my house which was unnecessary to accomplish the repairs I hired them to perform. They further damaged pipes beyond the one they were to fix, then charged me to repair those too. They repeatedly drove over the plantings in my yard. The guy who handles the sales end of things is slick and responsive, but the quality of work they did was just terrible.”

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
06/21/2016

No review comments provided

Review by
11/05/2015

“They were out here maybe three or four months ago but it was great. The technician who came out did an awesome job. He had really good customer service skills. He also had the ability to communicate very well with us. He informed us what he was doing, what else needed to be done and then at the end of that process, he had the handheld device to capture signatures things like that. We knew exactly what service we were paying for. It was great. We had a root or something that was stuck probably 40+ feet down our kitchen drain and he kept working and working to get it done and finally grabbed it and pulled it out for us and got it squared away. I would give them an A.”

Review by
10/28/2015

“They fixed the leak in the sink. It seemed to work out, it stopped leaking. They did a good job. It was the drain under the sink. The customer service was OK. The insurance company contacted the contractor and that's how I found them. I would say they're from a B to an A. They did a good job but I don't know everything about them. I would recommend them.”

Review by
05/26/2015

“I used them three times. They came when they said they would. They did their work very well. They were wonderful. They snaked the drain outside twice. They repaired the air conditioning unit upstairs. They came four times. They did a wonderful job. I tried several numbers, but Vito sounded the best when they responded, so I used them and I've used them since. They're an A+.”

Review by
05/26/2015

“I liked the communication on the scheduling of the service. The quality of the people sent and their billing procedures are fantastic. I've had them out here several times, but on this particular trip, they replaced a toilet and unclogged a drain. They’re A+.”

Review by
05/26/2015

“I liked how responsive they were with me. They had to fix a clogged drain for me. I would give them a B.”

Review by
05/26/2015

“Very knowledgeable. Neat and tidy and got the job done. We had some drains that were badly clogged up and in need of snaking. Basically, I just saw the truck on the highway and that's how I found them. I would give them a B+.”

Review by
08/06/2014

“What made my experience positive with Vito Plumbing was that the plumber was knowledgeable. I enjoyed talking to him. I had a drain stoppage and he re-worked the trap. If needed, I would use them again. I'd give them an A.”

Review by
08/06/2014

“I really am not sure which one was that because — we had a couple of plumbers come by. They were some drain problems. I think we have not just one, but two. They fixed most of it. Basically I think it was fine. They solved the problem. I would recommend the service. I don't remember very well the particular service. I do remember we had a couple of things and it was fine. I would grade them an A.”

Review by
06/19/2014

“They responded quickly, and they fixed the problem reasonably. They replaced a sewer pipe. I’d tell anyone that VITO worked great for me. It’s an A+.”

Review by
06/13/2014

“James Vito did a really fantastic job. It was a difficult problem, and I was very impressed with the quality of their work. He really knew what he was doing. We had a leak in the sewer pipe that required rerouting the piping, and he had a much less complicated solution to the problem, which he kind of devised on the spot. They really did terrific work, and I would use them again.”

Review by
06/13/2014

“I had a stuck drain that had to be rooted out. I liked that they were done quick. I got their name through the recommendation of the building handyman. They get an A in my book because I had no problems.”

Review by
06/13/2014

“The guys from VITO were good. They explained everything thoroughly, and they were nice guys. They put in a furnace and a sump pump, and they did a great job. I’d give them an A+.”

Review by
06/13/2014

“They said that they got some live weeds out of the drain; I didn't believe that. They did fix the problem, and they told us don't call anybody else, we had to call them. It was a negative experience. We didn't call and complain to anyone. I would give them a C.”

Review by
06/12/2014

“They did everything that I wanted them to do and they did it right. They changed the water filter under the sink. They were also able to clean out drain in the bathroom. It was my third time using their services. I'd give them an A+.”

Review by
06/12/2014

“They sent a nice guy, and he fixed the problem. He came out to fix a defective drain. It was a problem that needed immediate service, and that was delivered. It was good customer service, and the work has held up well. I'd say they deserve an A.”

Review by
06/12/2014

“What made my experience with Vito Plumbing positive was that they accomplished what I wanted them to do. They were trying to get my toilet drain fixed. I'd give them a B.”

Review by
06/12/2014

“Water backed up through the toilet system in the basement, and they drained and flushed out that pipe. I think they did a good job, and their cleanup was good. I was satisfied with their work, and if anything goes wrong, I'll definitely call VITO first. They’re an A+ company.”

Review by
06/12/2014

“I don't remember the work they did because I had to do it again after two months. I had to get another company. After two months, I had to come back and do it and they did it. I'm not really OK. I contacted them and they told me they don't have any warranties after one month. They opened up the sewer on my house and they sent somebody and charged me $500 after two months, I had to get another contractor. I don't do use that company anymore. I had a high experience with them the first time but I don't repeat an experience with them anymore. I'd give them a D.”

Review by
06/11/2014

“I’ve used VITO over the years, and I think they’re wonderful. I love the employee I work with; they are clean, polite, and efficient. If I have a clogged drain or a leaking commode or faucet, they do whatever I need. I'd grade them as an A+.”

Review by
05/28/2014

“They unclogged a drain in the kitchen, and the time frame was perfect—it was done pretty quickly. The technician was very courteous. I would give them an A+ rating.”

Review by
05/28/2014

“The young man from VITO was incredibly knowledgeable and personable, and he also took the time to explain everything to me. Our sump pump failed and flooded our basement. He assessed everything, identified that the sump pump was rusty, and replaced it. I’d give them an A+.”

Review by
05/28/2014

“VITO unclogged a drain, and I liked that they were very fast. This was my first time using them, but I would use them again. They were respectful. They get an A from me. I haven't used anybody else. Personally, I feel their prices are high. I don't know that their prices are actually high, but for service, they're fine.”

Review by
05/28/2014

“I had a sink stoppage. If I recall correctly that's what it was and they took care of it. I was not terribly happy with the cost of things. Prices have gone up a lot since the previous time I called them before. I had used them previously. The drain is fine now. I would grade them an A.”

Review by
05/28/2014

“When you call, VITO responds right away. They schedule to come as soon as possible. I worked with two different technicians, and both were very friendly and very thorough. What I like about it is that they fix it once, and you never have an issue where they have to come back. They are very comprehensive, very thorough, and reasonably priced. They also call a half hour before the technician gets here to give you a heads-up, and I appreciate that. The last time they were here, we had a clogged drain in our shower. I’d give them an A+ for their work.”

Review by
07/24/2013

“They actually did two things. The last time they were out, they cleared a drainpipe out to the street, and before that, they installed a hot water heater. The work was done correctly when they said it would be, and the plumbers came out when they said they would come. I have a service contract with them, and I’d give them an A+.”

Review by
07/24/2013

“I thought VITO did a good job. We've used them several times. I think we had a burst pipe one time. The last time they were here, they snaked our bathroom shower drain for us, but they've done several other things, too. I can't remember all the things. I think they've changed some piping for us, and they also fixed a blockage in the kitchen sink. They're on time, neat, and courteous, and they do what you ask them to do. They come and see what needs to be done. I'll give them an A.”

Review by
07/15/2013

“They did a couple of things for us. They installed a new furnace, and then they redid the drainage for my sink. This was the first time I used VITO, but they did work on our rental house, too, and that's how I knew about them. They came out and did all the stuff I needed them to do. They were courteous when they came out, and the cleanup was fine. They leave the property how they found it. They deserve an A.”

Review by
07/15/2013

“I had a leak in my bathroom, which I think was the showerhead. I called them twice for service. They also fixed the plumbing in my kitchen. The pipe was kind of clogged and couldn’t drain, so I called to fix that issue, too. I think the plumber for the kitchen was OK. He couldn’t diagnose the problem quickly, but the plumber who fixed my bathroom did a very good job. I would use them again. They were good. Their rate is pretty regular in the DC area, and their response is pretty quick. The plumber arrived on time. I'd give them an A+.”

Review by
07/15/2013

“It was OK. It was positive. The problem occurred shortly after, again. My sewer was blocked up, and they came, they snaked it out, they said, but within a month it was blocked up again. I didn't ask them to come back a second time. I got another company. I haven't had that problem since the second company came. I called to see if the work they had done was under warranty because it was only a short period, and they said, ‘No.’ I'd say a B. The people I dealt with, they were pleasant.”

Review by
07/11/2013

“They were good. A little expensive but they were good. From start to finish, I would say I had a positive experience. They cleaned our main sewer line. Sold the house. Don't know if there's been any issues. They finished the job in a timely fashion. A.”

Review by
02/08/2013

“They’ve done several things for us. They worked on the sewer pipe that goes out to the street, and several times, they worked on our sink. We’ve called them for years—in fact, we have their card on our bulletin board so that we can call them again. I would grade them an A.”

Review by
02/06/2013

“Working with VITO was a very positive experience, and they were very professional. They inspected the job, gave us an estimate, and then we moved forward with that. We've used them a few times for our sump pumps and well water. They're always on time. Whatever the service may be, they address it right away until it's 100 percent fixed. We haven't had to call them back after they finished the job. They’re just very, very reliable. I would give them an A+. They're just really good.”

Review by
02/06/2013

“I think my dad had a pretty good experience. I think he had a sewer backup, and VITO came out to help him. It was an emergency service. I think they came out that night. As far as I could tell, it was fine. They got it straightened out. My father really didn't have any problems with it. He didn't mention anything to me about it. I would use them again, and I’d say they’re an A+.”

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