CroppMetcalfe
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 20 customer surveys.
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3rd year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe diagnoses, repairs, and cleans clogged bathtub, shower, and sink drains as well as main sewer lines. The company also specializes in video sewer inspection.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp. The company has three locations in the Washington, DC, area.
Distinctions
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians receive training, wear uniforms, and drive fully stocked vehicles.
Licenses
#63970, WSSC 74102
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

Compiled Score:

CroppMetcalfe has received 4.6 out of 5 stars based on 20 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
10/20/2017

“They cleaned the air ducts, and then they also cleared some blocked sewer lines. I think an A on the sewer, and B on the air ducts.”

Review by
10/11/2017

“The workers were courteous. They made sure that they kept my place in good order—cleaned up after themselves. They always answer questions that I might ask and my equipment runs well. It was heating and air conditioning, the water heater, and the whole package. I'd give Crop Metcalfe an A.”

Review by
10/09/2017

“The promptness of their coming and keeping me notified was positive. They've done numerous things—cleared drains, toilets, showers and outside faucets. I have a contract for our furnace as well as our—I have a plumbing contract with them as well. I would say A. I think they're expensive; they're more expensive than many, but I would give them an A. They come for regular checkups. I think I have to make appointments now. They used to call and set it up for me, but I think I have to call and remind them that I need one. I don't know; the policies have changed a little bit. I've had a contract with them for several years.”

Review by
08/17/2016

“I have been a customer for least 1 years and have found the company to be very professional on several fronts. ”

Review by
08/08/2016

“Very professional and quality service with explanation of job and costs. ”

Review by
08/06/2016

“Thorough. Analyzes problem. Checks component parts. Answers questions. Listens. Polite.”

Review by
08/05/2016

“The estimate was off by 1% and the scope of work was incorrectly defined at the outset. Responsiveness to requests for a start date was poor, as was communication throughout. While the work done was well done, the final job had to be renegotiated, with no estimate on increased cost and did not include full repair of patio dug up for the repair.”

Review by
08/05/2016

No review comments provided

Review by
08/05/2016

No review comments provided

Review by
01/21/2016

“They did a sewer line inspection. I found them from the Best Pick Reports. The customer service was good. The workers were very nice. They're an A.”

Review by
01/21/2016

“They do various stuff for me. The last thing they did for me is that they came in and cleaned out a blockage in my sewer line. We've been using them for a while now. They clean up very well so no issues, really. They do a regular check-up which I appreciate. I would give them an A+ so far because I haven't had any issues with them. They're always on time. Their prices are pretty good if not better than most of the competition in this area. Every one of the guys, they've always been nice and clean.”

Review by
01/13/2016

“They came to help with a mainline sewer backup. The city of Washington DC's sewer backed up and put debris in my mainline. Cropp-Metcalfe came out twice and the first time was fine. They cleared it of the city's debris and made sure it was flowing properly and all that. They said to be on the safe side I should have the line cleaned with this special machine they have. I twice made appointments for them to come with the machine. They twice no-showed without calling me to tell me the machine broke and they couldn't make the appointment so I wasted two days waiting at home for them to come when they missed their appointments. I called them and they said the machine's broken but they didn't bother to call me to tell me. I was furious and I did not hire them to come and finish the job. I'd give them a D.”

Review by
01/13/2016

“When they came and actually did the work, it ended up being cheaper and better than I expected. They had a better solution to what I needed. It was unclogging a sewage line outside of our house, basically. I did use them a few years ago. I would use them again. I would rate them as an A.”

Review by
01/13/2016

“I used them a couple of times. Most recently, it was a neutral experience. We just kind of didn't hear from them for a very long time. We had to keep following up with them. Most recently, they did an air conditioning tune-up. They did drainage work. I would give them a B rating.”

Review by
01/13/2016

“We had a problem with the sewage. They came and they tried to fix it but it happened again. It ended up being one of the roots on the trees outside on the street that had been inside the pipe. I would give them a B grade. It was OK.”

Review by
01/13/2016

“They were efficient. They came at the time they said. He explained everything and I've had no complaints. They did a camera scope work for the exterior drain. I would rate them as an A.”

Review by
01/13/2016

“They had good customer service and good management. They're creative problem-solvers. They did drain and sewer work. Their customer service was excellent. I would rate them as a good grade with a slight issue, a B. I had to use two different service techs but fortunately the supervisor took care of it.”

Review by
08/19/2015

“I had a positive experience.”

Review by
08/17/2015

“I had a positive experience.”

Review by
11/15/2013

“Most recently, Crop Metcalfe was here for plumbing, but they also do our air conditioning and heating. We have a service contract with them. The quality of the work is great. They were recommended by a couple of people, my parents being one of them. We moved into our house, and the system was already installed, but they have installed some additions to the system. Recently, it was a repair—they were unclogging a drain. And they also come, I think it's once a year, to look at all the drains to make sure everything is clearing properly. The technicians were very knowledgeable, and the cleanup was great. They're always very good with keeping clean. They put booties on, and then they clean up afterward. I would say an A grade. All of the work is good, the pricing is reasonable, and they are responsive.”

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