3rd year as a Best Pick
Best Pick 2018
certified company
Based on 519 Surveys
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Compiled Score: star star star star star
CroppMetcalfe has received 5 out of 5 stars (A-rating) based on 519 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"CroppMetcalfe was built on and continues to provide high-quality service, high-quality products, and complete customer satisfaction. Our most loyal customers have stayed with us for over 30 years. Our vision is to serve our customers with the goal of creating customers for life."

Tim Cropp | President
Company Information
Services Offered
CroppMetcalfe diagnoses, repairs, and cleans clogged bathtub, shower, and sink drains as well as main sewer lines. The company also specializes in video sewer inspection.
Company History
The regional, family-owned company was founded in 1979 by Mitchell Cropp. The company has three locations in the Washington, DC, area.
CroppMetcalfe is a member of the Plumbing and Mechanical Professionals of Virginia (PMPV) and the Plumbing-Heating-Cooling Contractors Association (PHCC).
Employee Information
According to the company, all technicians receive training, wear uniforms, and drive fully stocked vehicles.
#63970, WSSC 74102
Areas Served
Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring, Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bowie, Hyattsville, Lanham, Laurel

“The workers were courteous. They made sure that they kept my place in good order—cleaned up after themselves. They always answer questions that I might ask and my equipment runs well. It was heating and air conditioning, the water heater, and the whole package. I'd give CroppMetCalfe an A.”

“We've used CroppMetcalfe for more than 20 years, and they have been doing very good work. I recommend them to any person. They are the best—A.”

“I have been a customer for many years, and the quality of service has been very satisfactory. High level of professionalism.”

“Because of the excellent service, I would not consider using another company. I know I can depend on CroppMetcalfe—A+.”

“They were efficient, knowledgeable, and handled our complex problem quickly and efficiently. Excellent—A+.”

“Very professional and quality service with an explanation of job and costs—A+.”

“CroppMetcalfe's service was very professional and efficient.”

“Generally satisfactory, technician explained his performance and made recommendations, avoided unnecessary fixes.”

“Thorough. Analyzes problem. Checks component parts. Answers questions. Listens. Polite.”

“CroppMetcalfe service was very professional and efficient.”

“CroppMetcalfe is very efficient, they follow up on the work that they do, and the people who come to the house show up when they say they're going to be there. They're a very good company, and I'd give them an A+.”

“There was some water on the ground because a pump was broken, and CroppMetcalfe replaced the pump. I would grade them as an A+.”

“CroppMetcalfe did some work for me. I had a sink that was stopped up, and they came out and unclogged it. I would give them an A rating.”

“I like CroppMetcalfe, and I would recommend them. Whenever I have any trouble, I call them—so far, so good.”

“CroppMetcalfe was excellent. I had no problems with them.”

“Generally, I always have positive experiences with CroppMetcalfe. They came in about a problem I'm having with a toilet and sewage, with some strange sounds. I'm going to find out what's going on right now, because somebody told me I've got to check and see what's happening here. I don't know if everything is completely taken care of or not, but I think it's working properly. It's been good. They are 100 percent courteous when they come out. I, for years, had a plumbing contract and a heating contract with them, so obviously, I like them. I would say A+.”

“CroppMetcalfe—we've used them for seven years, and they're always great. They're thorough, they show up on time, and each technician explains what they're going to do. They're super—A+.”

“I was quite pleased with CroppMetcalfe. It was a positive experience across the board. I had a problem, and they were able to check it out. CroppMetcalfe took care of my issue, and they exceeded my expectations. I was glad that they came out quickly and solved it quicker than I anticipated. I would give them an A.”

“CroppMetcalfe was excellent. They just did a fantastic job for me. They were on time, and while they worked, everything stayed clean. I would recommend them to others. I would give them an A.”

“CroppMetcalfe’s plumbers do a great job. They’re an A+.”

“They cover quite a few things, and they’re excellent. In fact, they are the best. When they come in, they put on their booties, and when they go out, your house looks nice and clean. They’re tops.”