Santhoff Plumbing Co.
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Santhoff Plumbing Co. has received 4.9 out of 5 stars based on 41 customer surveys.
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3rd year as a Best Pick Call
"Quality work, punctual technicians, and professionalism is the foundation Santhoff Plumbing was built on over 40 years ago. We aim to provide unparalleled customer satisfaction on every job, every time."

Joe Santhoff | President & Owner
Company Information
Services Offered
Santhoff Plumbing cleans drains and repairs sewers for residential and commercial customers. The company also installs and repairs water heaters and pipes as well as a wide variety of plumbing fixtures, including garbage disposals, faucets, sinks, ice makers, showers, toilets, and bathtubs.
Company History
Santhoff Plumbing was founded in 1974.
Distinctions
President Joe Santhoff is a Master Plumber.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Licenses
M-7948
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Bellaire, Houston

Compiled Score:

Santhoff Plumbing Co. has received 4.9 out of 5 stars based on 41 customer surveys.
5
37
4
3
3
0
2
1
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0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
11/22/2017

“Well, they were honest, to-the-point. I gave them feedback and they were very personable. It was a bunch of drains and stuff. They were cleaning out a line. I would say an A.”

Review by
10/16/2017

“I liked that they are reliable and they got the job done. They did general plumbing work for me, clearing a drain. I would grade the overall experience with an A.”

Review by
10/16/2017

“I liked that they are courteous, prompt and reasonable. They did drainage work for me. I would grade the overall experience with an A+.”

Review by
10/16/2017

“They charged me triple what they said they would when they came out. I kept finding their technician sitting around not doing anything. I came to check on him, and he would say, “I'm just about to do the thing,” that he told me he was going to do a half-an-hour ago, and I would say “OK.” And then I would go and leave him to work, and when I came back he would say, “I would just about to try this next thing because the last thing I tried didn't work.” It was the same thing again. So, I don't know what he was doing, but he spent a real long time here for no reason, charged me a lot of money, and didn't solve the problem. And then he had to come back three times later over the next couple of weeks to re-fix the clog that he failed to clear when he was charging me emergency services time on Easter Sunday. I would definitely not hire him again. The type of work was clearing a drain. I would grade the overall experience with a D.”

Review by
10/11/2017

“It was positive because of Patrick, the plumber. He was so nice. We live in an older home, and I've had plumbers in the past just say, ‘You need to replace the whole thing.’ But he actually fixed everything. He didn't try to sell me other stuff, and that was the first time he came out. Since then, we've had him put in a water heater, and he's going to help with redoing a bathroom. We're really pleased with him. He's so good. He has also done drain/sewer work in the past. It was a non-draining washing machine, and he fixed it. I would grade the overall experience with an A+. I have a business, and although they don't do commercial work, they did come out and cleared a drain in my commercial building, and it was on a weekend. And they don't try to sell you some plan, or whatever, or anything. They were very good.”

Review by
10/11/2017

“They backed everything. They were knowledgeable. They walked me through all of my options. They were courteous. They spent time on the phone to figure out what my needs were and what I needed. When one of the parts they used, it was a small thing, but it cracked and I had a water gusher in the house, they totally fixed it without question. They've done a lot of my work. It started out when they replaced two hot water heaters, and I was told by another plumber that they didn't make those kinds anymore. I was able to spend a lot of time on the phone with the man. He's so knowledgeable. We talked about the pros and cons. They did some miscellaneous jobs, but the biggest job was they replaced every pipe in my entire home. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they put in a faucet in the kitchen. They were real nice, and they did it really quick. And I told them about another little issue that we didn't call in about, and they went over and looked at it. They were just real nice. And then I had a new washing machine that was coming in on a different call, and I asked them to make sure the drain line was clear. They did a real good job, real quick. So, I would recommend Santhoff to anybody who ever ask me. I would grade the overall experience with an A.”

Review by
10/11/2017

“Absolutely positive on every side. They are a little more expensive, but it was worth it. I liked that they were on time; they had good products, and they did good work. I didn't have to call anybody back for anything. They've done plumbing work for me, fixed the kitchen faucet and replaced two toilets. I would grade the overall experience with an A. They called and got here quickly. I wasn't dissatisfied with anything.”

Review by
10/11/2017

“They did a good job. I liked that everything they do was real professional, showed up on time, and they didn't shortcut any of the work. Real professional guys. In the past, they replaced all of the piping under the slab and out to the sewer line., They did quite a bit of work for us. It took them about a week and a half, but it wasn't their fault. They did a good job. I would grade the overall experience with an A.”

Review by
10/11/2017

“They replaced an outside tap for me. I thought their pricing was expensive because they have a call-out charge, and then they add on the price of whatever they were doing, which then went up really high. The outside tap for the garden hose had to be replaced. I would grade the overall experience with a B. The work was good, the guy was, but just the pricing was over the top.”

Review by
10/11/2017

“I liked that they did the job and they knew what they were doing. They assessed what the problem was, they got into it, and spent a whole day on it. They were really good. The sewer line has worked beautifully. We had a sewer line problem in 13 townhouses. I would grade the overall experience with an A+. Since then, I've had them at my townhouse doing work for me.”

Review by
10/11/2017

“I liked that they give good service. In the past, they have done all kinds of plumbing work for me. They've plumbed houses, done remodeling jobs, small repairs, and big jobs. I've known them for 25 to 30 years. They have done a lot of stuff. They have also done drainage/sewer work lots of times for me in the past. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they were quick and reasonably priced. They've done several things for me, flushed the plumbing lines, changed a kitchen faucet, fixed the bathroom tub. They've done multiple things for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked that they were quick and efficient. They replaced the pipe in the kitchen, the P-trap pipe, and the little drain spout that goes with it. This is the first time I've used them. I would grade the overall experience with an A+.”

Review by
10/11/2017

“It was positive because they always come when they say. They do a good job and they are reasonably priced. In the past, they have done some drainage work and some plumbing work for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“I liked the good quality work and reasonable price. They came on a couple of occasions to repair some leaks inside the tile in the shower and then some more general plumbing stuff. I would grade the overall experience with an A-.”

Review by
10/11/2017

“It was positive because they get the job done. They have unclogged drains for me. I would grade the overall experience with an A.”

Review by
10/11/2017

“They replaced a garbage disposal. It was a long time ago. I liked that they got in and out and did a good job. I would rate the overall experience with an A.”

Review by
10/11/2017

“I liked the work they did and the attitude they had. They unstopped the main drain to the sewer line for me. I would grade the overall experience with an A.”

Review by
10/07/2017

“I liked that they showed up on time and finished in a timely manner. They snaked my line under the house. I would give them an A.”

Review by
10/04/2016

“I had a positive experience.”

Review by
10/04/2016

“They were really good.”

Review by
10/04/2016

“A+ from me.”

Review by
10/04/2016

“A+ from me.”

Review by
10/04/2016

“A.”

Review by
10/14/2015

“I liked Santhoff Plumbing's prompt service. They had to unclog the kitchen drain. It took them about 20 minutes to do it. They were just friendly. I'd give them an A.”

Review by
10/14/2015

“I had Santhoff Plumbing out to unclog a drain. It didn't take very long, and they were pretty helpful. I would recommend them to a friend. I’d rate them A. I didn't have any complaints.”

Review by
10/14/2015

“Santhoff Plumbing is my plumber, and I like them. They always do a great job. I had a drain that I was worried was going to back up. They came and cleaned it out. They have really good customer service. They're very responsive and professional. I think the pricing is fair. I would recommend them. I would give them an A.”

Review by
10/14/2015

“Santhoff Plumbing were here on time. They fixed the plumbing and did what they had to do. I've had two issues: one with the drain in my bathtub, and one with my kitchen sink. My kitchen sink required two different calls. Their customer service was very good. I would give them an A. We would use them again.”

Review by
10/12/2015

“They came pretty quickly; I didn't have to wait a long time. They understood the problem very quickly, and they resolved it very quickly. I had some sinks that were clogged, filling up, and overflowing, and it was due to some drainage from the air conditioners in the attic. They deserve an A.”

Review by
10/12/2015

“Their service people are always very nice, always very prompt, and do what they say—all of those good things you want from people who come to your house. They installed a new shower pan, and they've unclogged drains and fixed toilets. I would give them an A.”

Review by
10/12/2015

“They fixed the problem. We had two things that are used for drainage from our air conditioning unit that were getting backed up, and they had to wring them out. The customer service was fine. I would give them an A.”

Review by
10/12/2015

“WEB QUOTE – Santhoff Plumbing always comes when I call, always sends people that know what they're doing, and the problem gets taken care of. The sewer line was totally backed up, so they had to dig underneath the house, replace the pipes, and put all the dirt and landscaping back. They did it without a problem. They get an A.”

Review by
10/12/2015

“Santhoff Plumbing was able to fix the problem, and they were able to come out a second day when there was another drain that needed to be fixed. Their customer service was excellent.”

Review by
10/12/2015

“There were two times they came over. The first time was fine, the second time the individual, the plumber, agreed to fix three sinks and left. When I went upstairs I realized he only fixed two of them, which is not that big a deal. But when I called him and said, Oops, you forgot to fix one, he goes, You'll have to call the office. He didn't say I'm sorry, he didn't say Gosh, let me see what I can do. It was just, Call the office. It was like, OK, great, we won't be using you again. The work they did was fine, but when I called him and said he missed one, he didn't even say, Gosh, I'm so sorry, but you'll have to call the office. It was like, Oh you'll have to call the office and schedule it. I don't think I'll be doing that. My husband and I fixed it ourselves. It's a pain in the rear to get under there and do all of that. The first time they came they replaced a sink and it was fine. And then we realized there were a couple of other sink drains that were dripping underneath, so we called and had them come back to fix them and they missed one. What they did was good, it was the response. I wouldn't use them again. The work they did was fine, but I wouldn't use them again because of the response I got when I called. I'll give them a B-. The work was fine but I won't use them again.”

Review by
10/12/2015

“I’m ecstatic—Santhoff Plumbing is over the top. They fixed some work that our contractor did in the bathroom, and they’ve unclogged drains. They’re always on time and very neat—A+.”

Review by
10/12/2015

“They're great. They've always done a really good job for me. They've worked for me for a couple of years. I call them when I have clogged drains.”

Review by
10/12/2015

“It was fine. They cleared a drain. I think I had used them before. I would give them an A.”

Review by
10/11/2015

“I liked Santhoff Plumbing's responsiveness. They had to do a drain clean-out for me. I'd give them a B.”

Review by
10/11/2015

“Santhoff Plumbing were quick. They actually explained how I could fix some problems on my own in the future. They had to clear an air conditioning drain for me. They get a regular A.”

Review by
10/11/2015

“Their work is done right, and they’re a good, reputable firm. They’ve done everything from unclogging a drain to replacing a bathtub. We’ve used them for almost 20 years. They get an A.”

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