Pickett Plumbing, LP
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Pickett Plumbing, LP has received 4.8 out of 5 stars based on 79 customer surveys.
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3rd year as a Best Pick Call
"Our mission is to provide unparalleled customer service performed by trained, licensed, experienced craftsmen and backed by the longest warranties in our area in a timely and courteous manner."

Walter Pickett | President
Company Information
Services Offered
Pickett Plumbing offers trenchless sewer and drain repair and replacement services. The company also services and repairs a wide variety of plumbing equipment and brands.
Company History
The company was founded in 1989. Walter Pickett earned his Master Plumber license in 1967 and has 51 years of plumbing experience.
Distinctions
The Plumbing, Air Conditioning and Mechanical Contractors Association (PAMCA) named Pickett Plumbing as Contractor of the Year in 2000. Company president Walter Pickett is a member of the Plumbing-Heating-Cooling Contractors Association and Quality Service Contractors. He served as president of PAMCA and the Associated Master Plumbers of Harris County, and he was also a founding member of Plumbers Success International.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Bellaire, Houston
Address
6646 Satsuma Drive
Houston, TX 77041
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
M-4975

Compiled Score:

Pickett Plumbing, LP has received 4.8 out of 5 stars based on 79 customer surveys.
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68
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/18/2017

“They are wonderful. I found them through Best Pick Reports. They are great. Their follow-up is terrific. They get somebody out quicker than I can ever imagine. Their prices are affordable, and their customer service is just fantastic. The guys they send out are just fantastic. If I'm ever not home, they already know who I am, they know my address, and sometimes they try to send the same guy back. In the past, they’ve had to unstop some lines underground, and then I have some clogged up sinks, and I have this recurring problem simply because of the age of the house and the way the lines were set initially. One line in particular they have to come and unclog, and they’ve been helpful in giving us suggestions and recommendations on what we can do to prevent some of the problems we're having. I would grade the overall A+. I tell everybody about them.”

Review by
11/21/2017

“They were great. They were so nice and so efficient. I have a couple of things they left, but they were just the nicest guys, and if I need plumbing again, that's who I'll call. I had a sink that totally stopped up. The air conditioner drains through the sink, it got all bogged down, and the sink had filled up, and if I hadn't walked in when I did, it would have overflowed. I called them, they were out in a hurry, and they were just so nice. They sent two people. They were very responsive. I would give them an A. They were neat and orderly—very nice. They called me about ten minutes before they were going to be here to let me know they were on their way.”

Review by
11/21/2017

“They came exactly when they said they were going to. They handled my problem quickly and efficiently. They didn't leave a mess, and they were very polite and accommodating. We had them come a couple times. We had them for a clogged sink in the bathroom upstairs, and also in a similar incident downstairs with the dishwasher and the sink. They get an A+.”

Review by
11/21/2017

“It was positive because certainly they knew what they were doing. We had problems with the kitchen sink, and they took care of that. This particular guy took his time, he knew what he was doing, and he got the problem fixed. They get an A. They were the best ones that we had.”

Review by
11/21/2017

“They did a good job, and they did it in a professional manner. The first time they came out, I had a stopped-up drain, so they unstopped the drain, and they also put in a new disposal unit under my kitchen sink. I would grade them A.”

Review by
11/21/2017

“It was positive because of the reasonable prices, knowledgeable technicians, they did a good job, fixed the problem, and were courteous. They repaired a leak from my water line that was near the city meter. I’ll give them an A+.”

Review by
11/21/2017

“They were really good. The guys were nice, and they talked me through everything they were doing and how to prevent it. They unclogged the sink because the pipes are old, and things get stuck in there. I’d give them an A.”

Review by
11/21/2017

“I had a good experience. I liked how they talked. They’re very friendly, and they seemed to be very nice people. In the past, they ran a line to see if they could run so many feet in my sewer line. I would grade the overall experience B+.”

Review by
11/21/2017

“I liked that they were friendly, on time, and did their work quickly. The first time, they replaced a water line, and the second time, they replaced a faucet. I would rate the overall experience A.”

Review by
11/21/2017

“It was OK. It was good. I liked that they were on time, they followed through, and they knew what they were doing. They cleaned out one of my A/C drains. I would grade them A.”

Review by
11/21/2017

“It was a positive experience because they did what they were supposed to. They unstopped a drain. I had a deep plug in the drain, and they unstopped it. They get an A.”

Review by
11/21/2017

“It was positive because of the timely arrival and the customer service. They done a couple of jobs for me. The last thing they did was unclog a drain. They did A work.”

Review by
11/21/2017

“He was really good. He was very nice. I liked that he was really detailed and explained the whole process. He was just really friendly. I’d give them an A.”

Review by
11/21/2017

“I liked that he knew what he was doing and did a good job. They unclogged my shower drain, and it was very professional and clean. I’d give them an A.”

Review by
11/21/2017

“They came out in an hour and fixed everything. Our neighbor hit our water main and broke the line. I’d rate them A+. We have already recommended them.”

Review by
11/21/2017

“I had a pretty good experience with them. Water was draining from my air conditioner, and they—my bedroom and my bathroom. They get an A.”

Review by
11/21/2017

“I liked that they did good work, and they were nice people. They put in a new drain in our bathtub. I think they were great.”

Review by
11/21/2017

“They did the job correctly, and they were clean. They cleared a clog from the sink. I would grade the overall experience A.”

Review by
11/21/2017

“They were good. They came out. They worked with us. It was good. They unstopped my kitchen sink. I’d give them an A.”

Review by
11/21/2017

“It was positive. We've used them a few times. They’ve done toilet and sink stuff for us before. They’re A+.”

Review by
11/21/2017

“He may have done our washing machine. My washing machine was backing up. I’d give them an A.”

Review by
11/21/2017

“They did some kind of plumbing in the house we were renting. They get an A.”

Review by
11/21/2017

“It could have been better. They put in a new septic line. They get a C.”

Review by
08/16/2017

“I liked that they were fast. They were reasonably priced. We had them to replace toilets. They repaired our water main. I would grade the overall experience A.”

Review by
08/16/2017

“I liked that they showed up on time, friendly service and they fixed our problem the first time they came out. We had them do several things for us. We had them do a gas inspection of our home. We even had them clear out a toilet. I would grade them A+.”

Review by
08/16/2017

“I liked that they’re handy. We know them. They come back all the time. Over the years, they’ve done drain stopping, leaky faucets, really simple stuff. I’d give them an A. They’re good all around. We’ve been using them probably for six years.”

Review by
11/15/2016

“I had a Saturday call before my garbage disposal fell in a hole and they replaced my garbage disposal and it was astronomical. They charged me $7 for a garbage disposal when he was there for less than forty minutes. Leaving the price out, they would get an A overall. He knew what he was doing. They didn't respond to the fact that I thought it was way overpriced.”

Review by
11/15/2016

“They were cleaning out some drain lines. I'd give them a B.”

Review by
11/15/2016

“My water softener blew up and clogged all of my pipes. I'd give them a C.”

Review by
11/15/2016

“They  fixed a pipe that was broken underground. I would give my overall experience an A+. They were good. I would recommend them.”

Review by
11/15/2016

“They worked on a stopped up A/C drain. They had to unclog it, then it sprayed all in my laundry room, they cleaned all of that up, and got it unclogged. I'd give it a B+.”

Review by
11/14/2016

“They came out and they helped me look at my sink, I believe. I thought they were pretty honest and efficient when they came. I'd give them an A.”

Review by
11/14/2016

“They unclogged a drain in my kitchen sink. They fixed the problem. They were kind of expensive, though. I'd give them a B. The price was quite expensive.”

Review by
11/14/2016

“It was a positive experience.”

Review by
12/23/2015

“They fixed a drain, and I would say they get an A.”

Review by
12/23/2015

“I would grade them an A, no complaints. They fixed the drainage backup. It didn't last long after the did the work the problem came back.”

Review by
12/23/2015

“It was very efficient, very fast, and very polite; I was very satisfied with their service. They had to clean the drainage when there was something plugging it. I think it only took ten minutes max. I would give them an A—no complaints.”

Review by
12/23/2015

“They’re good. They were very neat. They were timely and I think they just did good work. I had a new toilet installed and checked for leaks. They checked the sewer and drain and everything was OK. I’d give them an A.”

Review by
12/23/2015

“They’re prompt, their efficient and their cost effective. The work has varied, they replaced water heaters, fixed leaks and having our piping redone on our house, they've cleaned out drains. I would grade them an A.”

Review by
12/23/2015

“The experience was good all the way through. I like their reliability, promptness, and cleanliness. They don’t have to come back a second time—they fix it the first time. They help me with anything that has to do with water. They’ve helped with drainage and sewer for the line that goes down into the street. I chose them over a different company because they were recommended when we moved into this house 20 years ago.”

Review by
12/23/2015

“They’re fast in terms of getting out to the house. I chose them over a different company because of a recommendation. They just do general plumbing and pipe work. They have not done any drain or sewer work for me. I’d give them a B because of their price and unless you advocate for yourself you could end up paying more than what you should be paying. If it was not for the price I would give them an A. I think sometimes if you’re passive you could be charged a ton more than what the job is worth.”

Review by
12/23/2015

“They’re prompt. They do exactly what needs to be done or anything that I ask them to do. They have the yearly inspection that they come and do and if there’s anything that needs to be done, it gets done properly and on time. It’s clean and accurate. They’re very good. They have done sewer and drain work for me. I have had 2 stools backed up that they fixed. I’d give them an A.”

Review by
12/23/2015

“We were very satisfied with Pickett Plumbing and they did a great job. We would recommend them, we used them previously and then we had to change all the piping and we thought they were very good when we used them for little jobs so we chose them for the big job. Yes they did do sewer and drainage work, I would grade them an A.”

Review by
12/23/2015

“They came in a timely manner and they did what they needed to do. The lid had blown off and I didn't know if there was damage in there so they put a scope down and resecured the lid it wasn't a big involvement. Yes I would say it was sewer work because it was outside. I would grade them an A, no complaints.”

Review by
12/21/2015

“I’ve used them a couple of times in the past. They’re professional and come across as giving an honest quote. They repaired a water main line coming to the house and also cleaned out the main sewer line outside of the house. I originally found the company from Best Picks. I’d give them an A or A-.”

Review by
12/21/2015

“They were very open and they showed us the work that they did. They did some sewer work for us. There was a stopped pipe that had collapsed a little bit. They went through and they televised it, found out what the problem was and fixed the problem. They got it unstopped. I’d give them an A.”

Review by
12/21/2015

“I like them because I think they’re honest. They did minor drain and sewer work for me. My sink was plugged. My toilet was plugged and wouldn’t drain. They went and took my drain pipe and cleaned it out. I chose them over a different company because they were a recommendation, a referral from someone. I’d give them an A.”

Review by
12/21/2015

“The plumber they sent was very nice and very helpful. They did drain work for me. I had a slow drain in the shower and he helped unplug it. I found the company as part of something like a consumer’s report for my neighborhood or my subdivision, my area of town. I’d give them an A.”

Review by
12/21/2015

“They showed up on time. They had someone on call to take the call on off-hours, and they finished the job in one trip. They did drain work for me. The kitchen sink was clogged up, and they cleared the line to the exterior of the house. I’d give them an A.”

Review by
12/21/2015

“They came out and serviced me pretty quickly and everybody was real nice and cleaned up after themselves. I think they did some drain work. The sink was stopped up and the washer wouldn’t drain correctly. It was a stopped up pipe. I’d give them an A.”

Review by
12/21/2015

“They’ve always been good. They have come at weird times when I have needed them and emergency times. Overall, they've done a good job. Two times I’ve had leaks coming through ceilings and they worked on those and repaired those and other plugged drains. It was primarily that. They changed out faucets for me. The only sewer work they've done is just unplugging drains that were going to the sewer. I’ve been with them for a long, long time. I just liked what I heard about them so I checked them out and decided to call them and I have ended up with some nice plumbers and like working with them. I’d give them an A.”

Review by
12/21/2015

“The guys were very knowledgeable. The men who came and work on the building knew how to fix it. It is a very old building and they thought outside the box and that was very important for my particular situation. Over the time that I have been here they replaced a toilet into a system that was difficult. A lot of it was deteriorated because of the age of the building so they replaced the toilet. They cleaned out sewer line. They went down into the sewer line. That really helped me a lot. One of the gentleman showed me a picture of what was happening down in the sewer line so it allowed me the opportunity to take care of it on my own. It was very helpful. I’d give them an A+.”

Review by
12/21/2015

“They were late in arriving and they charged and they didn't do anything because they said they didn't do that kind of work. They should have told me that before. They made me wait until an hour of half. I had to pay them as well. They asked for the payment, $60 or something. They were not very good. There was a blockage in the drain of one of the houses and they ended up saying that they don't do that kind of work.”

Review by
12/21/2015

“They give us a discount every time they come over and they do excellent service. They have a fast response. They have done drain and sewer work for us. They cleaned the drain out of the house all the way to the main sewer. They cleaned the roots out. We have been Pickett customers for a long, long time. They just always gave us good service so that’s why we stuck with them. I’d give them an A. They’ve always been excellent.”

Review by
12/21/2015

“They worked on my house a few months back. They were real good and kind of high priced but they did good. They were real good but I just thought they charged way too much for what they did. They unplugged one drain line. They’ve never done any sewer work for me. I found the company in that little best of book from my community. I’d give them an A based on the quality of the work.”

Review by
12/21/2015

“They came out when they said they would and they did what they said they had to do. I had no problem. I had a blocked drain and they cleared that. I’d give them an A.”

Review by
07/24/2015

“We used Pickett Plumbing for a drain cleanout, and everything went fine. They responded quickly, they were on time, and they got there real quick. It was an A-grade job as far as I could see.”

Review by
07/24/2015

“They did some plumbing work for us about three years ago. They replaced some parts out front, and they did a very good job. I think they did quite well. It didn't take them long once we decided we wanted to use them. We got their name from someone else who had used them, and they organized a time to come out very quickly. They diagnosed the problem, what needed to be done—reasonably well—and executed the job very quickly. It was all done within half a day, and it was quite a complex job. They had to dig out a whole part and put another one in. It looked complicated to me. I was quite impressed. I'd use them again. We had a blockage in our drain that was going from the kitchen underneath the house out to the road. It was continually blocking up, so they put in a vertical access pipe so we could get into that pipe and clean it out periodically. It's much easier to clean it out. They did all that, so now it's more accessible. We now have an entryway into the pipe at the front of the house. It was good. It was something we hadn't had there before. I think they were excellent. I don't have any complaints.”

Review by
07/22/2015

“It was fine. They unclogged a drain upstairs in my bathroom, and that was about it. The fellow was a nice guy. They get an A from me.”

Review by
07/20/2015

“They did a great job. I was very pleased. They kept me informed, and I liked that. They did sewer repair. I'd give them an A+.”

Review by
06/13/2014

“The service has been good. They come as soon as possible, and they've taken care of the problem. The pricing is reasonable, and the plumbers are pleasant. They were unclogging our drain. The workers were fine—they were here, they got the job done, and they were pleasant. We've used them for years and we’ve had the same quality service. They’re an A+ business.”

Review by
06/05/2014

“Pickett Plumbing was great. They were very responsive, and they got the job done even over a holiday weekend. I had a clogged drainpipe. I would hire them in the future if the need arose. I’d give them an A+ grade.”

Review by
05/23/2014

“My experience with Pickett Plumbing was OK. It was good. What I liked about their services was they got it done quickly. I had a stopped up sewer line. This was my first time to use their service. I think they're the type of company I would use again. They responded pretty quickly to my request to do the job. They cleaned up well after their service. I would give them a B+ grade. I would recommend them to my friends if they would inquire.”

Review by
05/23/2014

“I thought they did a good job. They put in sewer lines. I chose the company because I called about four companies, and I liked Pickett’s price and their response of trying to work with me. They did a good job of that. Their cleanup could've been better; not all of the hole was filled in. I haven't contacted the company about it yet, but I mean to. I would use the company again, if I needed. I thought they were honest and did a good job. I would say they get an A+ grade.”

Review by
05/23/2014

“I've used them probably three or four times. What made their services so good for me was that they were on time and did quality work. They put up a drainpipe in my house. They absolutely clean up well after their services; I find them to be very respectful of my home. They deserve an A+.”

Review by
07/22/2013

“It went very well, it certainly did. It was a very positive experience. They came promptly and it was a sewage blockage problem. They seemed to know exactly what they were doing and as I said, I was very satisfied. I must tell you I don't see very well or anything. My daughter was here with me at the time. She comes from California periodically and spends some time, and she happened to be here when the problem occurred. She really helped me to secure them and so forth and really watched their work more than I did. Overall, I was very happy. I even enrolled in the program where I pay $8.95 a month to, as I understand it, secure prompt attention in case of - I live alone - to secure prompt attention in case something happens after with the sewer system. We did not replace the system, but they did some digging and found that it had cut off or whatever, I don't know exactly. As I said, my daughter was here at the time and she was very impressed with their work too. They get an A. I'm sure it was nothing they could help - they had to dig in what was a flower bed. I wasn't out there, my daughter was out there and when they came back, all the monkey grass or whatever they call that trimming stuff was in different areas, it no longer was a border. It came up in various places in the bed. I'm sure that was unavoidable because there was some rain at the time too and there was darkness and it wasn't all done, the replacement of the dirt and stuff was done on a different day.”

Review by
07/22/2013

“Pickett’s very professional. They're prompt, they're clean, and they know what they heck they're doing. I had them in here earlier this year in the spring to do some repair work on a drain—unplug the drain, check this and that—and then they did a survey. They went through all the plumbing equipment, and I was pleased with the results. I've never had to call them back for anything. I'd give them an A+.”

Review by
07/12/2013

“I've used them before. The one that you're referring to is not the first time we've used them. I've been in this house 21 years, so their name has come up before. They do good work. They came over and helped us with some leaky air conditioner drains. They replaced some faucets that were just ancient and leaky. They did a fine job with that. The new stuff they put in works well, and that air conditioner leak - which nobody else could take care of, and we had four people out to do that - they got it fixed. I'd give them an A.”

Review by
07/12/2013

“I did have a positive experience. They unclogged a drain. It was the first and only time that I've used them. I would give them a B. It just seemed like they were particularly expensive. The other thing was that I asked for an estimate on a water heater and they never got back to me.”

Review by
07/12/2013

“It was a negative experience. They didn't fix it. They had a 30-day guarantee on it, and on day 31, it backed up again. I just didn't feel they were knowledgeable. They came out to fix a drain and a leaky toilet. I would give them a D.”

Review by
07/11/2013

“We’d give Pickett an A+ because they did a great job on some clogged-up drains and a leaking pipe. The plumber knew what he was doing and got things taken care of so efficiently.”

Review by
07/11/2013

“They're great people. It was something to do with the A/C plumbing. They had to drain the pipes where the A/C was leaking out from the other side. It was the first time I'd used Pickett, and I'd give them an A+.”

Review by
07/11/2013

“It went fine, I would say I had a positive experience. They were timely and got the job done. Everything's working fine. I can't remember what they did, we had two jobs done at the same time and I can't remember what Pickett did. I can't remember if they did the sewer lines or the water lines. I guess I would give them an A.”

Review by
07/10/2013

“Everything was fine. It was definitely a positive experience. He came in, he diagnosed it, he did the work and he was pleasant. He seemed to know what he was doing, so I'm happy and it's still working right. It was under the bathroom faucet - I had had a faucet put in by the plumbers from Lowes, a new faucet put in. It was leaking underneath and he diagnosed it was old lines, so he put in the new lines and then he had to redo the faucet which was extra work, because the drain wasn't working properly after he fixed everything. I'm happy with it. It's still working and it's dry in there. They get an A.”

Review by
07/10/2013

“It was a positive experience. It's been too long since they were here, I don't remember what I liked about them. They came out for a stopped up drain. It wasn't the first time I'd used them. I'd give them an A.”

Review by
06/27/2013

“It was a positive experience. We were very satisfied. They solved the problem and we've had several plumbers out here, so they were able to do it at a reasonable price. I don't remember what the issue was, but I remember we've had several people out here. We've had several toilets that stop up and so forth and they were able to find where the line went to or something, where others couldn't find it and wanted to dig trenches and all that stuff. I would give them an A+.”

Review by
06/27/2013

“They did a good job. It was a positive experience - we thought it was very overpriced. He came out to fix a drain that we had and a leaky faucet and then he replaced a toilet. I haven't had to call them back since then, they did a good job. I would give them a B. There was something with their drain that we weren't completely happy with. It was average work.”

Review by
06/26/2013

“They gave me a positive experience. They showed up when they said they were going to and they fixed the problem, which was a clogged drain. The other company I'd been using was pretty darn expensive, but it turns out, so was Pickett. I haven't had to call them back since, they did fine. I would give them an A.”

Review by
06/25/2013

“They came and fixed the problem, and then they left. I had a stopped drain, and the guy was very professional. I've used them previously, and I've never had to call them back because something didn't go right the first time. They get an A.”

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