Benjamin Franklin Plumbing
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Benjamin Franklin Plumbing has received 4.8 out of 5 stars based on 60 customer surveys.
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3rd year as a Best Pick Call
"We provide a solution to our clients' plumbing problems on the first visit, using the highest-quality materials and equipment available. We do this while keeping the safety of your family and home a top priority."

Marvin Ohl | President
Company Information
Services Offered
Benjamin Franklin Plumbing provides drain and sewer cleaning, repair, and maintenance services for residential customers. The company also offers a full range of plumbing services, including water heater installation, repair, and replacement; gas, water, and slab leak repair; and water treatment systems.
Warranty
Benjamin Franklin Plumbing offers at least a two-year warranty on most repairs and replacements.
Company History
Owner Marvin Ohl, an industry veteran with 41 years of experience, founded the southwest Houston Benjamin Franklin location in 1983 and continues to run daily operations, including hiring, training, and supervising employees. Marvin is a Master Plumber and a Backflow Prevention Assembly Tester.
Employee Information
Plumbers wear uniforms, drive marked vehicles, and must pass background checks and ongoing random drug testing.
Licenses
M-13459
Areas Served
Missouri City, Richmond, Stafford, Sugar Land

Compiled Score:

Benjamin Franklin Plumbing has received 4.8 out of 5 stars based on 60 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
06/07/2017

“They've done some work here for us. The work was good, but the expenses were more than I expected. They weren't here about 15 minutes and they unstopped the sewer line and it cost me over a hundred dollars. I say they did good work, but they're too expensive. I'd give them a B. It didn't take them any time.”

Review by
05/31/2017

“They were thorough. I appreciated the plumber that came. He did a good job, got it done, and he was on his way. We had no negative repercussion, no negative feeling, and no problem afterward. Everything was cool. Everything was good. They were A+. Robert's a good man.”

Review by
05/31/2017

“They did work about three months ago. They were friendly, professional, and did the job right. They were in and out of here within a couple of hours and didn't make a mess. Everything was good. I had a clogged up kitchen sink, and they ran a snake down there and cleaned it out. I would give them an A for the experience.”

Review by
05/31/2017

“They were real friendly, direct, and fixed the problem that was occurring that day. Apparently, the sewage and the main pipe outside were backed up. The sewage backed up to my drains. They put a machine in there with a camera to push out what was in there, clogging it up. They were excellent. They were good.”

Review by
05/31/2017

“I liked Craig, the guy who does the work. He's actually done a couple of things for me now and I'll call his card again the next time. They did plumbing work. They've done multiple things. They've done a drain clog issue, replaced a hot water heater, and cleared the drain. They've done a couple of things, actually. I'd give them an A+ across the board.”

Review by
05/31/2017

“It was a very great experience. I liked everything about them. They did everything very nice. I would like to call them back. I just don't have the money. The hose in my bathroom where the washer goes, bust. I needed them to put new knobs on for me. In my bathroom—the shower downstairs—I needed more knobs but they said they'd have to go in the wall and do that. I skipped it because the knobs came off and I'd been turning it on and off with pliers. I'd give them an A+.”

Review by
05/31/2017

“They assessed the situation and they have a model of cost to apply to whatever the situation is so you don't have to negotiate prices or worry about being priced. Everything's prescheduled as far as the pricing goes and they were responsive and did a complete job. We've used them a couple of times, not that frequently, but we never had any complication. They've replaced faucets and toilets. I give them an A.”

Review by
05/31/2017

“I liked the friendliness of the tech. He took time to explain everything. He answered all of my questions. I liked that a lot. He changed out a part to ensure that the toilet flushed. My toilet wouldn't flush. I'd give them an A+ for the whole experience.”

Review by
05/31/2017

“They're very good. They come when they're supposed to and they do good work. They drained the hot water heater. They replaced a toilet and they've done some other things. I would give them an A+. I would recommend them.”

Review by
05/31/2017

“They were prompt and courteous. They did a good job and they cleaned up after themselves. I had a clogged line coming out of my house so they had to basically dig up the trap and clear it. I'd give them an A.”

Review by
05/31/2017

“I think I was way overcharged by them. I was overcharged. They ran their little thing down my washing machine drain to open it up because it was stopped up. They got it unclogged for me. They did a good job.”

Review by
05/31/2017

“It was expensive. They replaced the shut off valve in the washer. I'd probably give them an A overall. If it weren't for the price, I'm sure he did a good job. It was extremely expensive.”

Review by
05/31/2017

“They came in and did the work. They stopped a leak in my air conditioning and plumbing. Overall, I would give them a B+.”

Review by
05/31/2017

“I liked their professionalism. They've done several things for me: crawlspace and hot water heater. I'd give them an A.”

Review by
05/31/2017

“They fixed some stuff around the air conditioning for me. They get an A.”

Review by
05/31/2017

“They did a good job. They put in two new toilets. I'd give them an A+.”

Review by
05/31/2017

“I've been very pleased with them. They've done a lot of work for me.”

Review by
05/31/2017

“We had a clog in a sewer line in our property. They found that the pipe was broke and they identified where that was at. I'd give them a B.”

Review by
05/31/2017

“They were prompt. They were courteous. They were knowledgeable. They fixed the problem. I had a leak under the sink. I'd give them an A +.”

Review by
05/31/2017

“They were taking a clog out of my bathroom. I'd give them an A.”

Review by
08/27/2016

“Everything was great.”

Review by
08/27/2016

“I had a decent experience working with them. They had to replace our sewer line. They were efficient, timely, and good workers. ”

Review by
08/26/2016

“They were fine.”

Review by
08/26/2016

“I had a good experience. They did plumbing work and fixed a sink for me. I’ve been working with them for a while; they always come on time and within the timeframe that they tell you.”

Review by
08/26/2016

“They unclogged a drain. We’ve used them before but this time we felt the price was too high. Overall, it was ok but we don’t think we’re going to call them again.”

Review by
12/29/2015

“They did a great job. He was just thorough, very professional. He explained everything up front what was going to happen, things like that. We were well-informed. He unclogged the main line for my whole house. The whole drainage line was clogged. I would have to say the customer service was outstanding. The company came recommended from somebody from our church. I would tell a friend or neighbor to call them up for any problems based on the positive experience I had. They deserve an A+ for sure.”

Review by
12/29/2015

“They were timely. They were helpful. They explained what they were doing. They answered all my questions. They were just very good customer service and they were up front and honest about pricing and the situation and stuff like that, which was good. I didn't feel like I was getting screwed, and they answered all my questions and worked with me. They cleared a sewer line and also helped me discover there was a blockage in the line where it connected with the city. When they dug it up we were able to verify that and they immediately stopped and called the city so my cost was a lot less than what it would have been if I'd had to pay the whole thing. They're here locally in time where I am and I try to use local businesses. The customer service was very good. I never had to call them back for any problems. I would refer friends or neighbors to them. They deserve an A. They get an A+.”

Review by
12/29/2015

“They were very up front about the cost, and made sure that we understand what they were going to do before they did it and that's good. They ended up excavating underneath my house. The pool people that did the plaster put a bunch of stuff down the drain so they had to tunnel up underneath my slab 14 feet. It was unbelievable, but they did great. We've been using them now for about three or four years and I think it was my wife's parents who recommended them. We used to use another firm but they sold out and the new guys weren't very good so we ended up doing with Benjamin Franklin. We've never had to call them back for any problems. I'd recommend them to a friend or neighbor. I'd give them an A.”

Review by
12/29/2015

“They did their job with not a lot of fuss. I think they were here because we had pipes that weren't draining properly. The customer service was fine. I called their electrical service and they directed me to Benjamin Franklin Plumbing. I never had to call them back for any issues after the work was done. They seemed to be good. I'd give them an A.”

Review by
12/29/2015

“They did some plumbing for me once upon a time. It was more costly than I thought it would be. They did a main drain for me. It was clogged up. The customer service was good. I never had to call them back for any issues after the work was done. It was a one service call deal. I would tell a friend or neighbor that they did great work but their price was too high. The work was good but the price was high so I'll give them a B.”

Review by
12/29/2015

“I liked their professional service. Very professional. I wasn't home when it all happened. I think they drained our main sewer line. The customer service was good. I never had to call them back for any issues after the work was done. I would tell a friend or neighbor that they're reliable and trustworthy. I'll give them an A. We'd used them in the past.”

Review by
05/22/2015

“I think they were punctual. I remember the technician being nice and informative. I believe that in my A/C unit, one of the exit lines that drains water from the system was clogged. They came and got that unclogged. I would use this company again. I’d give them A. My only criticism—which isn’t them specifically, it’s with plumbing in general—is that it’s freaking expensive.”

Review by
05/22/2015

“I had a blocked line and they came over at the last minute, late at night, but of course, you pay for that too. I put too much pasta down the drain. I live in an older complex, so I guess it just creates a big clog. They said it becomes kind of paste-like down there. It’s not a good idea; though I thought it looked fine when it was going down since the compactor was working. I don’t know; I think it’s just old. I have used them in the past and I would definitely use them again. They’re really nice people and professional. They also have an HVAC service and that’s how I heard about them. I’d give them an A, definitely.”

Review by
05/22/2015

“They were prompt and everything was fixed. I don’t know if they’re more expensive than some others, but I can always count on them to do what they say they’ll do. They have always been fair and let me know exactly what’s going on. The last time they came, we had a commode that was leaking, so they came out and they took the commode off. We discovered when the builders had offset it a little bit when they built it. They fixed it and put in a new commode. Another time, we had to have a garbage disposal installed. We have a service contract with them, so they come out once a year to check all the plumbing. Then one time my husband had a crown pop off and it went down the drain. It was a really freak accident, but we had them come out to take out the joint underneath and get the crown out. I’d give them an A. I don’t know if other plumbers would be cheaper, but we’ve been pleased with them.”

Review by
05/22/2015

“They were on time and the job was done right. There were some problems with the pipes outside the house. There was a sewerage problem and that’s what they fixed. The customer service was good. I never had to call them back for anything after the work was done. If a friend or neighbor asked about the company I would tell them the company was good. I would tell them that. I’d give them a B.”

Review by
05/22/2015

“I have had work done by them and they’ve been very good. They are prompt on their scheduling and stuck to the schedule. They notified me when they would be right in the immediate area. The price was quoted before the work was actually done and the necessary adjustments were completed. They have installed a hot water heater and done a drain cleanout. They also did some faucet work after a freeze, which was just beyond my skill abilities. I’d definitely give them an A.”

Review by
05/22/2015

“The guys are always polite. They’re clean. They come in and they give us a little head’s up on something to watch out for. They’re polite and they’re good. The last thing they fixed for us was a plugged up drain about 2-1/2 to 3 years ago. They came out and unstopped it and gave us the reasons why it was stopped up and we bought some additives to put into the drain and that’s about it. We called them when we had an issue. I’d give them a B+.”

Review by
06/13/2014

“They checked a drain in the shower that had a hole in it; it was leaking, and they found the leak. They came when they said they were going to come, they worked correctly, and they came back to follow up. Everything has held up fine. I thought the workers were very courteous, very nice, and very prompt. I would absolutely use them again, and I’d give them an A+ grade.”

Review by
06/04/2014

“The gentleman that came from Benjamin Franklin Plumbing was really good, and I was very pleased with him. He did some repair work for my sewer lines because they were cut off by tree roots. He was very competent, worked really hard, and knew exactly what to do. He really did everything right, and I was very happy with him. It was an excellent experience. They’re an A+.”

Review by
06/04/2014

“Benjamin Franklin Plumbing offered to do free work. They offered me one free check-up. They did a great job. He cleaned up and everything—I haven't had any problems. He put in a new disposal and a pipe going from the disposal to the dishwasher and then from the disposal to the main sewer line. I'd say they’re an A+ company. They did a good job.”

Review by
06/04/2014

“They put in a tankless water heater, and I think they did a really good job. The serviceman who came out was friendly and professional. I have a membership with them that gives me discounts on all future work. They also did a courtesy check of all the plumbing in my house as part of the membership. They checked all of the drains, faucets, and everything. They came here one time and fixed something. They put in some condensation lines, too. Everything they have done has worked out fine, so I would give them a gold star—they deserve the top, A+ rating. They do a very good job, and they work really hard.”

Review by
06/04/2014

“I had a shower that wasn't draining properly, and that was the main problem. They cleaned the drain and got it to work. They did what they were supposed to do, and they left. Since then, it has been doing fine. I’d give them an A+.”

Review by
06/03/2014

“They gave us good advice about something that needed to be done to the sewer system in our neighborhood. I liked the representative. He was knowledgeable and helpful, and the service was done in the shortest time that it needed. I’d use them again, and I would definitely recommend them to others. Benjamin Franklin Plumbing is an A+ company.”

Review by
05/23/2014

“I think the company used to be Oil Co., and then they sold out to Benjamin Franklin. I've been a homeowner in my area for 30 years, so I was very familiar with Oil Co. So, that's why I called Ben Franklin, because I knew they'd been bought out. It always costs $100 for them to show up at your door. So, I would wait until I had several issues going on and then, I say, ‘Hey, do all this while you're here for the service call.’ While we were draining the pool, my husband said, ‘The hose is leaking.’ And he grabbed a pair of pliers and tried to shut the water off a little tighter. He broke the handle on an outside faucet. So, I figured, ‘OK, here's 100 bucks.’ So, actually, I called the plumber. It was a lengthy progress, a lot longer than I anticipated. It wasn't unusual. I was satisfied with the job they did. I thought the guy was very knowledgeable, and he did a great job, in the end. I really didn't think it would take him that long, and he really didn't anticipate how much water was going to continue to come from the house, because it's a two-story. That kind of set him back, draining the pipe. So, he ended up having to cut the pipe, and he put a whole new faucet on it. He couldn't solder it with the water dripping, which I understand fully. It was really a big part of his day, and $100 job turned into a $350 job. It wasn't like it was unexpected. We dealt with it. But the guy was very professional, he was very courteous, and he was very knowledgeable. It was just like this is holding him up from doing other work, hanging around waiting for the home to drip. I would give him an A+ grade, definitely. It was more than we expected to pay, but everything in that house has been more than we expected to pay. These guys are great. They come out and the ex-owner of Oil Co, he would work payments with you. I think it's like a $100 job and it's $1,000 job. He pointed out problems like, ‘This isn't your responsibility. This is the city's responsibility.’”

Review by
05/23/2014

“My experience with Benjamin Franklin South was fine. It was just expensive. That's all. What I liked about the service was they came out pretty quickly and they did what I asked them to do. A toilet was clogged up so they ended up having to Roto-rooter it. This was my first time to use their service. They just came when called. I would give them a B grade. I would probably not recommend them to my friends just based on price. If I were going to grade them regardless of the price, I would probably give them a B grade, still. The other problem is he couldn't find my sewage drain so he had to rip out my toilet and he charged me an extra $500 to do it. I had bought the toilet for 225 bucks. I had bought a toilet and had him take out my old one and had him install it and he charged me $500 just to pop it off and rooter from the toilet instead of finding the sewage outside. So, I was a little unhappy he couldn't find it, number one, and that he would charge that much to rip it out.”

Review by
05/23/2014

“Benjamin Franklin Plumbing cleaned a drain, and everything was fine.”

Review by
07/02/2013

“Benjamin Franklin's service was excellent. They unclogged the drain for me. That was the first time I used the company. I chose them based on scheduling. I could get a schedule pretty early. It was fast service, basically. No estimate was done until they came out. The price was discussed on documentation that they had provided. Customer service was excellent. I would give them an A+.”

Review by
07/01/2013

“It was OK. I thought it was overpriced that was the only reason I didn't use them again but the service was fine. It's been about 6 or 7 months, I think. Benjamin Franklin South unclogged a sink that was draining in my son's bathroom. They did respond to my request in a timely fashion. They did the job and cleaned up well also. I think I would use again if I need additional services. I would grade them a B+. I think I would recommend this company to my friends and associates if they would inquire about their service.”

Review by
07/01/2013

“Benjamin Franklin South did great. I use them all the time. I keep coming back to them because of their service, quite frankly. I liked their professionalism. The last time I used them, they unstopped a drain. Everything's held up very well. The workers are good when they come out. I've been using them for years and always will. I would give them an A+.”

Review by
07/01/2013

“Benjamin Franklin has done work for me in the past—it was all good. They fixed a drain issue that I had. The quality of the work that they did was good, and the workers were good, too. I recommended them to my mother and she used them. It was an A+ all the way.”

Review by
07/01/2013

“Benjamin Franklin is our plumber, we use them. I thought Benjamin Franklin South was expensive. They fixed our garbage disposal and our drain in the kitchen. This was my first time using the company. I would give them A rating. Everything was OK with the work that they did. They did a good job.”

Review by
07/01/2013

“I believe Benjamin Franklin cleaned my main drain out. That was my first time using this company. I felt positive about their work. It was good. I would use them again, depending upon the price. I'd give them an A.”

Review by
06/28/2013

“Benjamin Franklin fixed a broken sewer line and we were very happy with them. That was our first time using them. They were good. It was good, but they're expensive. They did good work. I'd give them an A+.”

Review by
06/28/2013

“The plumber that came out from Benjamin Franklin was good. They unclogged a drain line. The timeframe the work was finished in was good. The quality of work was good. Their customer service was good. I thought it was a little expensive, but other than that, it was OK. I would give them an A-.”

Review by
06/27/2013

“First time Benjamin Franklin South was here, I was here, they did a pretty good job. That's why we called them back. They ran a snake down the outside plumbing lines, cleared a clog, ran a fiber optic camera down there just to see what was going on, cut into the existing drain line, put a cleanout in there for me, placed out the lines; we knew where it was going. I heard about them because I drive by them probably once a week. I'd give them a B. I would recommend the company to a family member or a friend.”

Review by
06/27/2013

“Benjamin Franklin did some work for me. We had some issues with our shower drain pan - it was cracked and so they had to come in and tear out the shower and the bottom of it, the tile, and repair it, so it was a pretty extensive service. That was my first time using this company. All in all, because we had to get tile people back and tile people to come in and all, it probably took about a week and a half maybe, for the job to be completed. I would definitely use them again, so I would give them an A. We didn't have any problems with what they did for us.”

Review by
06/27/2013

“I would definitely call Benjamin Franklin South the next time I need a plumbing service. My house is 30 years old and I think it has the original toilet, so I called them out to replace it. They replaced two toilets, and then I had them drain the water heater while they were here. I was very pleased with everything they did. It was the second time I had called them for service. I heard about them the first time when I used their sister HVAC company. I would rate them an A+.”

Review by
06/27/2013

“Benjamin Franklin South did very good job. It was about a year and a half, two years ago. I have a clogged drain in the kitchen. This was my first time using this company. They are too expensive but they did an A+ job.”

Review by
06/26/2013

“Benjamin Franklin South cleaned out a drain to the washing machine. The customer service was OK. They did a good job, and I would use this company again. I'll give them an A. I would recommend them to family and friends.”

Review by
06/26/2013

“Benjamin Franklin just cleaned out a shower drain for me. They finished the work within a reasonable amount of time. The quality of the work was fine. It's working fine. Everything's held up fine. The worker was fine. Their customer service was good. I called them one afternoon, they were there the next morning. It was fine. I've used them before. The last time I used them was three years ago, and they did fine. They did it good once so I called them back. I'd give it an A.”

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