Benjamin Franklin Plumbing
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 300 Surveys
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Compiled Score: star star star star star
Benjamin Franklin Plumbing has received 5 out of 5 stars (A-rating) based on 300 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"We provide a solution to our clients' plumbing problems on the first visit, using the highest-quality materials and equipment available. We do this while keeping the safety of your family and home a top priority."

Marvin Ohl | President
Company Information
Services Offered
Benjamin Franklin Plumbing provides drain and sewer cleaning, repair, and maintenance services for residential customers. The company also offers a full range of plumbing services, including water heater installation, repair, and replacement; gas, water, and slab leak repair; and water treatment systems.
Warranty
Benjamin Franklin Plumbing offers at least a two-year warranty on most repairs and replacements.
Company History
Owner Marvin Ohl, an industry veteran with 41 years of experience, founded the southwest Houston Benjamin Franklin location in 1983 and continues to run daily operations, including hiring, training, and supervising employees. Marvin is a Master Plumber and a Backflow Prevention Assembly Tester.
Employee Information
Plumbers wear uniforms, drive marked vehicles, and must pass background checks and ongoing random drug testing.
Licenses
M-13459
Areas Served
Missouri City, Richmond, Stafford, Sugar Land
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“They were real friendly, direct, and fixed the problem that was occurring that day. Apparently, the sewage and the main pipe outside were backed up. The sewage backed up to my drains. They put a machine in there with a camera to push out what was in there, clogging it up. They were excellent. They were good.”

“They did a good job. They put in two new toilets. I'd give them an A+.”

“I liked Craig, the guy who does the work. He's actually done a couple of things for me now and I'll call his card again the next time. They did plumbing work. They've done multiple things. They've done a drain clog issue, replaced a hot water heater, and cleared the drain. They've done a couple of things, actually. I'd give them an A+ across the board.”

“They were thorough. I appreciated the plumber that came. He did a good job, got it done, and he was on his way. We had no negative repercussion, no negative feeling, and no problem afterward. Everything was cool. Everything was good. They were A+. Robert's a good man.”

“They're very good. They come when they're supposed to and they do good work. They drained the hot water heater. They replaced a toilet and they've done some other things. I would give them an A+. I would recommend them.”

“I liked the friendliness of the tech. He took time to explain everything. He answered all of my questions. I liked that a lot. He changed out a part to ensure that the toilet flushed. My toilet wouldn't flush. I'd give them an A+ for the whole experience.”

“They did work about three months ago. They were friendly, professional, and did the job right. They were in and out of here within a couple of hours and didn't make a mess. Everything was good. I had a clogged up kitchen sink, and they ran a snake down there and cleaned it out. I would give them an A for the experience.”

“They were taking a clog out of my bathroom. I'd give them an A.”

“They fixed some stuff around the air conditioning for me. They get an A.”

“They were prompt. They were courteous. They were knowledgeable. They fixed the problem. I had a leak under the sink. I'd give them an A +.”

“They were prompt and courteous. They did a good job and they cleaned up after themselves. I had a clogged line coming out of my house so they had to basically dig up the trap and clear it. I'd give them an A.”

“I liked their professionalism. They've done several things for me: crawlspace and hot water heater. I'd give them an A.”

“They assessed the situation and they have a model of cost to apply to whatever the situation is so you don't have to negotiate prices or worry about being priced. Everything's prescheduled as far as the pricing goes and they were responsive and did a complete job. We've used them a couple of times, not that frequently, but we never had any complication. They've replaced faucets and toilets. I give them an A.”

“I've been very pleased with them. They've done a lot of work for me.”

“I had an absolutely good experience working with them. I've been using them for a number of years. They've done several projects for me. They know what they're doing. They have always respected my property, and they do a good job.”

“Benjamin Franklin did some work underneath the sink. I would definitely use them again. I've used them before, and they're efficient and fast. I'd give them an A+.”

“I had a good experience working with them. They replaced toilets, unstopped sinks, and repaired a broken plumbing line. They always know what they're doing, and they do a good job. They keep everything clean. They do quality work. It was A+.”

“I had a good experience with Benjamin Franklin. They replaced our sewer line. They were efficient and timely, and they were good workers.”

“They looked at some outside plumbing issues. They arrive on time, clearly answer questions, and they're very good about explaining the issue that they were called out to deal with.”

“They were fine.”

“I did have a good experience working with them. I'd give them an A.”

“They did a plumbing line from our attic down to our shower. They're personable and they talked to us about what was going on.”

“He did some plumbing work for me. He did a very good job. It was definitely a positive experience. I would recommend them.”

“They came on time, and they did the work right. They unclogged the kitchen sink. This was my first time using this company, but I would use them again. I chose them because they do maintenance on our air conditioner. I'd give them an excellent grade.”

“They're clean, and they put shoes on when they come in. They're very helpful and very friendly. I've been using them for five or six years. The customer service is a ten out of ten. I'd give them an A+.”

“I liked that they were good; they came and did the work. We just use them because I got the name from the previous homeowner. They did some work before we moved in, and it is just easy and convenient for me to call that number. We had them come out when we had a backed-up toilet and the chain on the toilet broke. Something disintegrated inside the back of the toilet, and it wasn't working. They've also done a disposal and showerhead. I'd give them an A.”

“I have had work done by them, and they've been very good. They are prompt with their scheduling, and they stuck to the schedule. They notified me when they would be right in the immediate area. The price was quoted before the work was actually done, and the necessary adjustments were completed. They have installed a hot water heater and done a drain cleanout. They also did some faucet work after a freeze, which was just beyond my skill abilities. I'd definitely give them an A.”

“The guy from Benjamin Franklin Plumbing was very helpful. They've done a number of things. They cleaned my line out, and that was great. I have never had to call them back after they've finished the work. I would recommend them, and I'd give them an A+—absolutely.”

“I had a blocked line, so Benjamin Franklin Plumbing came over. I live in an older complex, so I guess it just created a big clog; they said it becomes kind of pastelike down there. I would definitely use them again. They're really nice, professional people, and I would definitely rate them as an A.”

“They're punctual and nice, and I'm satisfied with them. They've been out several times. They come and do an annual inspection, and they have come to unclog the line in the sink for me. I'd give them an A grade.”

“Benjamin Franklin was excellent, and they took their time to care about things when they did plumbing for us. We expected them to clear the pipes, but they explained the reason it was clogged and took the time to make sure we understood the situation. If we had any problems, they suggested future solutions. I have been using their services for just a year, probably, and I would recommend them to a friend if I could. There is not anything that they could have done better, in my opinion. I'd give them an A.”

“They gave us good advice about something that needed to be done to the sewer system in our neighborhood. I liked the representative. He was knowledgeable and helpful, and the service was done in the shortest time that it needed. I'd use them again, and I would definitely recommend them to others. Benjamin Franklin Plumbing is an A+ company.”

“I had a shower that wasn't draining properly, and that was the main problem. They cleaned the drain and got it to work. They did what they were supposed to do, and they left. Since then, it has been doing fine. I'd give them an A+.”

“Everything was fine, and we were very pleased. Benjamin Franklin Plumbing cleared some lines. I would give them an A+ rating for all of it.”

“Benjamin Franklin Plumbing was very good. They were a good help. I enjoyed it, and they were very professional. I had no problems at all. I would rate them as an A+.”

“Benjamin Franklin Plumbing cleaned a drain, and everything was fine.”

“Benjamin Franklin Plumbing did very well and cleaned up after themselves. The workers were polite. I would give them an A rating.”

“The gentleman that came from Benjamin Franklin Plumbing was really good, and I was very pleased with him. He did some repair work for my sewer lines because they were cut off by tree roots. He was very competent, worked really hard, and knew exactly what to do. He really did everything right, and I was very happy with him. It was an excellent experience. They're an A+.”

“Benjamin Franklin Plumbing was excellent. They arrived promptly and left everything lovely.”

“Benjamin Franklin South did great. I use them all the time. I keep coming back to them because of their service, quite frankly. I liked their professionalism. The last time I used them, they unstopped a drain. Everything's held up very well. The workers are good when they come out. I've been using them for years and always will. I would give them an A+.”