Baker Brothers Plumbing & Air
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Baker Brothers Plumbing & Air has received 4.6 out of 5 stars based on 63 customer surveys.
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3rd year as a Best Pick Call
"We've been in business since 1945. You don't stay in business that long unless you're treating your customers right. We pride ourselves on being clean and professional. We know that we're guests in your home, and we want to be invited back. Customer satisfaction is our top priority."

Jimmie Dale | President
Company Information
Services Offered
Baker Brothers Plumbing & Air offers residential and commercial drain and sewer cleaning, repair, and replacement services as well as video inspections. The company also provides heating, air conditioning, and plumbing services.
Company History
The company was founded in 1945 by Robert Tiner. Jim Dale, Robert's son-in-law, bought the company in 1988. Jim's son, Jimmie, began working for his father in 1993 and bought the company in 2008.
Distinctions
Baker Brothers Plumbing & Air has earned the Technician Seal of Safety.
Employee Information
Employees wear uniforms, drive marked vehicles, and must pass background checks and drug tests before being hired.
Additional Information
Baker Brothers Plumbing & Air offers flat-rate pricing.
Licenses
M-30505
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Baker Brothers Plumbing & Air has received 4.6 out of 5 stars based on 63 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/19/2017

“I'd give them a B. They did a tub faucet replacement and fixed a leaky outdoor faucet.”

Review by
06/15/2017

“This is the second time we've used them, and they did a great job. We had a kitchen sink stopped up. They were excellent, they are professional, and they are on time, exactly on time. We have recommended them.”

Review by
06/15/2017

“We had to have the floor fixed. It was like three days ago. He was nice. I'd say A. Customer service was great. The quality of work was good, but like I said, they just had to redo what he did.”

Review by
06/15/2017

“The man was very thorough. He took care of what was wrong while other guys had not done it. He unstuck the washing machine drain. I'd give them an A.”

Review by
06/15/2017

“He was fast, personable and he was real friendly. He showed me that what was wrong with it. It worked out right. I'd give them an A grade, overall.”

Review by
06/15/2017

“It was quick. They came out the same day, within an hour or two. Just unclogged a drain, used a snake. I'd rate them as an A.”

Review by
06/15/2017

“They were very efficient, knowledgeable. They repaired the toilet, the drain. I'd give them an A grade.”

Review by
06/15/2017

“It was not exactly positive. The repairs were fine. It's that both times I had them over to my house, they've messed up other things in my house—like they scratched up my marble countertop in my bathroom, and then they stained my marble floor in that same bathroom. It's the second time now. It's very discouraging. I won't use them again. They did take care of the marble countertop; I’ll say that. It had to be completely replaced, but they did pay me almost three hundred dollars to try to get it fixed. I would have to replace it and all that, so we just took the money and said screw it; we'll just live with the scratches. That's my biggest pet peeve about them. They do good work. They fix what you want them to fix, but if they're tearing up other stuff in the meantime, you wish you had gone with somebody else. The first time they did a lot of things for me. They unclogged a sink, and then I had a toilet that was running, so they replaced the inner workings of the toilet in the bowl, so it wouldn't roll anymore—the little plunger and all that stuff. Well, the guy took the lid off the toilet— the toilet bowl—and he set it on my marble countertop, and that's very abrasive on the bottom. It had been moved just like 6 inches; it just scratched. They're hairline scratches—but there's about 12 of them. That's what happened on that, and the other one was a clogged drain in my bathtub which is right across from where he fixed the toilet. This was another time I had them back out..”

Review by
06/15/2017

“They arrived on time and were very informative about what they would be doing and what the potential cost would be. They took care of the problem quickly. They were very easy and pleasant to work with. We had a clogged sink, so they had to snake the line. I'd rate them as an A.”

Review by
06/15/2017

“It was pretty good. I was out of town when they came by. My wife was there, she seemed to feel like the guy was respectful and honest and that they did the work at a reasonable price. They just helped fish out a drain pipe that was stuck. I'd give them an A-.”

Review by
06/17/2016

No review comments provided

Review by
06/16/2016

No review comments provided

Review by
06/16/2016

“We've always received excellent service from Baker Brothers. They even came out in the middle of an ice storm. We were very grateful for that!  ”

Review by
06/16/2016

“I only use Baker Bros for any plumbing need; there is no need to look any further for plumbing needs when I have Baker Bros available. Will not hesitate to recommend them to anyone for service. Technicians are knowledgeable, professional and willing to do whatever is necessary to assure customer needs are met.”

Review by
06/15/2016

“Experts in their field. Just what we needed.”

Review by
06/13/2016

No review comments provided

Review by
06/12/2016

No review comments provided

Review by
06/10/2016

No review comments provided

Review by
06/10/2016

“Fantastic, as always.”

Review by
06/07/2016

No review comments provided

Review by
06/07/2016

No review comments provided

Review by
06/07/2016

No review comments provided

Review by
06/07/2016

“Baker Brothers is always professional! They are my #1 pick every time! ”

Review by
06/07/2016

“We have had many services provided and are we pleased.”

Review by
06/07/2016

“Excellent but expensive.”

Review by
06/07/2016

No review comments provided

Review by
06/07/2016

No review comments provided

Review by
06/07/2016

No review comments provided

Review by
01/06/2016

“They were excellent. Excellent work, no complaints. It was clearing a drain.”

Review by
01/06/2016

“They came out, performed the service that was requested, gave me the estimate, and basically did what they said they would do. I got to choose what next steps I took. I had to have them scope a sewer line and they snaked it. They removed some roots as well. The job took maybe half an hour to forty-five minutes. I'd give them a B. This was back in April.”

Review by
01/06/2016

“I like the fact that they were very considerate about walking in the house. First of all, I had company coming from Florida. I ran the dishwasher and water went everywhere so I needed to call them to see if someone could come out immediately and they did so that was the first positive thing. Another thing is they were very cordial and considerate of the home because they were walking outside and I went ahead and had them blow out the pipe in the back where the kitchen sink is. I think that's what caused the stoppage. I have a pier and beam older home. He did a great job there. He did keep wanting to ask me about other services and at the time I was needing to go there for somebody so I paid a little more than I wanted to at the time but I didn't want to do anymore. But other than that it went very well. They're very highly rated and he did a good job. I'll definitely call them back. I'd used them several times in the past. Overall when I've had them come out, I'm going to give them an A. There are maybe certain particular guys that would come out and do a little bit more of a sales job on other items. I've had someone come out and unplug a drain and didn't have to go on top of the house. It was a bathroom drain and he came in and out in less than 30 minutes, did a great job, and that was it. Not that this guy didn't, but he's a younger gentleman and he's like, 'You want to buy this for the water' or 'We can do this every six months.' Overall, they're an A because the service is good. It depends on the individual too but the service has always been good.”

Review by
01/06/2016

“They were thorough in diagnosing what the problem was. It was an expensive repair we had to do. Tear out a wall to fix pipes. The plumber the diagnosing the problem what he thought the fix was easy to deal with. He took time to explain why he had to rip out a wall and six feet of drain pipe instead of the two or three where the leak was. The underlying issue was we had a sink drain pipe that had rusted through at the bottom and was leaking inside the cabinets. He said if it's rusted here it's rusted through the rest of the wall to the main drain line so we might as well fix it now or fix it later but we can't put new pipe onto rusted pipe so we went ahead and replaced it out to the drain line. I'd give them an A.”

Review by
01/06/2016

“My family's used Baker Brothers since the 60's. They've always been on time. Their work's always been superior as far as we're concerned. Haven't had any callbacks on any issues. They get everything done when they say they'll get it done and for the price they say they'll get it done. On our house, which is a new house, we've had some issues with some of the drains and everything. It's five or six years old. My aunt's house is basically an 85-year old house and over the last few years they've gone in and replaced almost all the fixtures in there and the plumbers. They've always been very polite. I'd highly recommend them to friends and neighbors. They're all A+'s.”

Review by
07/07/2015

“Baker Brothers did some work at my other house in Dallas. They repaired a hose bib and did a drain replacement a few months ago. I would say they get an A.”

Review by
07/06/2015

“It's been several months, but they didn't completely diagnose the problem that we had, and they charged about four or five times what someone else ended up coming in here to do for the same charge. They did reimburse the money that we paid them for coming out, so I'll give them credit for that. We had a drainage problem with our sewer line. I would say they deserve a D.”

Review by
09/03/2014

“Baker Brothers Plumbing fixed a problem in the sink and a drain problem with my shower, and they installed a new toilet. Everything is holding up perfect since they did the work. The next time something goes wrong in my house, I’ll call Baker Brothers Plumbing. I’d give them an A+.”

Review by
08/29/2014

“They unclogged a drain. I would use them again. I would grade them a B+. I would recommend them.”

Review by
07/29/2013

“Baker Brothers Plumbing had to unclog our plumbing and replace a sewer line out to our street. I liked that they were prompt on their appointments. They explained every minute detail that we wanted to know about the work that was being done, and they were sure that we understood why it needed to be done. There were no high-pressure sales to it. It was very matter of fact. They made sure that we understood what the problem was and they let us make up our own minds as to what we wanted to do. I would give them an A+. We added them to our list of people we would call for any other type of problems.”

Review by
07/25/2013

“I like the service Baker Brothers Plumbing provided. They fixed a broken sewer line issue under the house. The quality of the work was OK. The technicians seemed knowledgeable. They say the work is generally warranted for a year. It hasn't been very long. I appreciated their quick response to my issue. That was my first experience with Baker Brothers. There wasn't really a preference process as to why I chose them. I guess I would give them a B+. There was a slight issue with the service. I would recommend this company.”

Review by
07/24/2013

“The work Baker Brothers Plumbing did was fine. I'm having a little issue with them, but other than that, everything was fine. I had a positive experience with their workmanship. That was my first time using them. The workers were nice guys. They had to tunnel under my house to replace collapsed sewer lines. Everything is functioning properly. I'd give them a B. I would recommend their service to a family member or a friend.”

Review by
07/24/2013

“Baker Brothers Plumbing did work for me in the past. I’d give them a ten on everything. They were awesome. They replaced 30 feet of a sewer line. It was done last summer. So far, everything has held up good. Their cleanup was great. I just used their service once. I liked everything about it. I would give them an A+.”

Review by
07/24/2013

“Baker Brothers Plumbing repaired the sewer and a plumbing leak. That was the first time that I used them. What I liked most about this company was their professionalism and the quality of work. They were great. I would give them an A.”

Review by
07/24/2013

“I highly recommend Baker Brothers Plumbing. I've never used them before, but I'm going to. I used them on my mom's house. It needed some serious sewer repair work done under the slab. I was not present when the work was done - the house was empty - but I was there for when they said what they were going to do and I was there before they left when they finished. Because I wasn't there all the time, they phoned me every step of the way and let me know the progress. They just kept me well informed. They were right on the money. There were no extra surprise charges. They repaired parts of a broken sewer line underneath the slab. I'd give them an A+.”

Review by
07/24/2013

“I think the work Baker Brothers did for me was actually pretty unsatisfactory. There were delays in getting things accomplished, and they never really completed the job. They trenched my yard and left it a mess; I had to get a third-party landscaper to get things back to the way they should have been when they completed the job. I brought that to their attention, and nothing was done about it. The work was probably done close to a year ago. That was the one and only time I used them. The workers were all right; I think it had a lot to do with management and was out of their control to some extent. I would give them a D-.”

Review by
07/24/2013

“Baker Brothers Plumbing did fine. I'd use them again. I used them for the first time in January. I drive by the company a lot, that's how I found out about them. The technicians cleaned up after themselves. They had to dig a hole and they had to replace some sewer lines, so they did a major mess up and a very good cleanup. This was in the Winter time, and they even brought some grass to put over where they had worked. It didn't last, but they did it, anyway. As far as I'm concerned, they were A. They did an awful good job for me. It's a big foundation company, and they've been around a long time.”

Review by
07/23/2013

“Baker Brothers Plumbing unclogged some drains and also replaced some pipes for me. I like their professionalism. Also, they're on time, they get the work done right away and I think it's done right. They clean up well after their services, also. I've used them for just about all my plumbing. I would give them a B+. I would refer them to friends and associates. Here's the one negative: They are expensive. That's the one thing that I don't like about them. I think they're probably one of the more expensive services I've used, and if I could find someone who gave the type of service that was less expensive, I would use them.”

Review by
07/23/2013

“The leak they fixed outside was all right, but the technician said I had a leak in the bathtub—going out from the bathtub. He was supposed to fix that, but my son came down about a month later and tore the whole bathroom and everything out, and he put me a whole new bathroom in there. Well, before that, the drain plug that they put in didn't work because it broke; we had to get a plastic stopper to put in there. Then when my son tore the bathtub and everything out, he noticed there was another leak that they didn't even fix. It hasn't even been four months since the work was done. For the outside, I'd give them an A because they did a good job on my outside leak, but the bathroom was poor. I guess I would give them a C.”

Review by
07/23/2013

“Baker Brothers Plumbing is outstanding. They replaced a busted sewer line. They also repaired some waterline issues that I had. The technicians were prompt, very efficient, courteous, and very professional. If they were going to be late, they'd always call. I'd give them an A+.”

Review by
07/23/2013

“Baker Brothers Plumbing was very good. They replaced the entire sewer line for my house. They were just honest and they started work when they said they were going to start work and they also did a great job cleaning up after afterward. They only did half the job originally and then they came back to complete the second half, so there were two different opportunities to use them, but both basically fixing the same issue. I'll give them an A overall.”

Review by
07/23/2013

“It was positive because they did everything that Baker Brothers Plumbing said they were going to do and nothing more, and kept us informed the whole way, and cleaned up after themselves, and fixed the problem. They fixed a leak in a drain that turned out to be much bigger of a problem than we originally thought. I would give them A+.”

Review by
07/22/2013

“I didn't deal with anyone except the two young men that were at my house to fix my plumbing, and I was satisfied with Mike Walker. He did an excellent job, he was very thorough, and he made sure he cleaned up after himself. He worked about 10 hours to make sure he got it done right all at one time. He fixed the plumbing problem and had the sewer line stopped up. I would use the company again. I'd tell others that Baker Brothers Plumbing did a good job, and I'd recommend them. I would give them A+.”

Review by
07/22/2013

“Baker Brothers Plumbing did some work for me back in January. The work they did for me was very excellent. They did a good job and they’re pretty good people. They put in a new sewer line. The quality of the work was excellent. Everything has held up perfectly. The technicians were what I liked the best—they were awesome guys. They just came out and worked late to get it done that night, and it was cold. They just did an awesome job. That was my first time using them. I would give them an A+.”

Review by
07/22/2013

“Baker Brothers Plumbing did good work for me. They completely redid the sewer system. That was my first time using them. I heard about them on television. The workers were very good. They arrived on time. I didn't have to clean up behind them. I'd give them an A+.”

Review by
07/22/2013

“Baker Brothers Plumbing did some work for me. They put in a new gas line, from the meter to the house. They were prompt, direct and competent. The job was done within the last year. I would give them an A-. The refill of the trench wasn't smoothed off very well.”

Review by
07/22/2013

“Baker Brothers Plumbing did some work for me in a house I was selling, and as far as I know, everything's working fine, but I haven't been back to the people since I sold it. I bought an insurance policy that would cover anything if they had any problems and I'm done with the house. They did fine. I'm happy with it. They repaired the sewer lines under a slab foundation, which they had to tunnel under the house to get to the problems and it was a royal pain and it cost me a lot of money, and so as far as I know, it's fixed and I'm done with it. I'll give them a B+. They took a little longer than what I anticipated and they had a lot of problems, but nonetheless, it's over and I'm done with it.”

Review by
07/22/2013

“Baker Brothers ended up giving me all my money back because they tried to rip me off, and they did a terrible job. I ended up getting all my money back, and I got a new plumber to go in and fix everything. They were supposed to fix a drain at the house, and he charged me for way too much—$7,000 or something like that. The work wasn't that much; I don't remember, but he supposedly replaced two links of pipe, and he ended up not doing the work that he said he did, and it didn't fix the problem. I had another plumber come in, and they completely replaced all the drainpipes in the entire house—from the street all the way in and everywhere under the house—and charged about half as much as that guy did when he didn't really do much of anything. Baker Brothers ended up returning all my money. They made it right; I'll credit them for that. I thought it was going to be more of a fight, but we showed them pictures. The plumber who came in and did it right said, ‘What he charged you for, he didn't do.’ Baker Brothers sent a guy out to look and see what was done, and he said, ‘He didn't do it, and he overcharged for what he did do.’ So they returned my money; they made it right, so I was kind of glad about that.”

Review by
07/22/2013

“We were very pleased with their service. The man that came to do the work seemed very knowledgeable. He was very knowledgeable, he was very polite, very customer oriented. They had a little bit of trouble doing the work but he had already forewarned us. He had already explained to us about what Baker Brothers Plumbing might find when they dug down so it wasn't a surprise and so we were just really pleased. They replaced the sewer line that goes from the house out to the city plumbing. So far so good. We have a sprinkler system and they didn't mess that up, and the sewer line's been working fine, and so everything seems to be good. I'm trying to think if that was the first time, probably off and on for several years but I really couldn't tell you that. I don't remember how long I've been using them. I would give them an A.”

Review by
07/22/2013

“Baker Brothers Plumbing did some work for me in the past. They were courteous. They came off very professional, but when they actually worked on the product, it didn't pass inspection, probably about three or four different times, right over Thanksgiving, and they basically didn't get it ready and done for the inspector before Thanksgiving, so I had a giant four foot hole in my lawn in the ground while I had company over, and so it was after the holidays, finally got it re-inspected and taken care of. They replaced the main drain from the house to the street. I might use the company again. I would give them a B-.”

Review by
07/22/2013

“It's a rental property that I own, someone else oversaw the work but I paid the bill, and all seems to be fine with the tenant. Baker Brothers Plumbing replaced the main line between the house and the city sewer. It was positive because they got the work done basically on time and for the price they quoted. I was not there, it's a rental property. So far, it's only been a few weeks, so I assume it will be fine for many years. Their customer service was fine when I called. They finished the work in a reasonable amount of time. I chose them over other companies because of price. This was the first time I used them. I would give them A-.”

Review by
07/22/2013

“Baker Brothers Plumbing replaced our sewer line under our home. It was positive because I found the employees helpful, very nice to work with it, and their price was acceptable. It seems to be working, it passed the city inspection, so I can't really go down and look at it myself. So it seemed that they were knowledgeable and did the right thing so hopefully everything'll be fine for years to come. I found the plumber, Tristen; I don't know what his last name is, but I found him extremely helpful, willing to help whenever. Available to any additional phone calls I would have or whatever. They finished the work in a reasonable amount of time. I would grade them A+.”

Review by
07/22/2013

“Baker Brothers Plumbing put a new sewer line in, in front of our house. I would give them an A.”

Review by
04/12/2013

“It was sort of so-so. The guy who came out was kind of condescending, and when the owner found out about that, I had the issue with him. He refunded my service charge and said, ‘Please try us again.’ We were having one toilet that was backing up and we didn't know why; it was something little. I asked, ‘Does that mean it's draining under my house?’ and he said, ‘Well, it is a toilet.’ I looked at him and asked if it was clean water. He was an ass, and I thought, ‘He's not coming back. If I knew what it was, I wouldn’t have had you come out, moron.’ But the owner was nice, so I guess it was so-so”

Review by
11/20/2012

“We had a plumbing experience with Baker Brothers. We had foundation work, so we called them out there. They said, ‘The ground's swelling. We know what's going on.’ They said it was the sewer line—that in this house, at that time, was made out of cast iron. Sure enough, we called the insurance company, and they sent a man out here. They did their tests, and he said, ‘We’ve got a leak here somewhere.’ So I said, ‘OK.’ I had done this four or five years ago on the other half of the house, and they pulled it all out and replaced it with PVC. That was another company, and they did beautiful job or whatever. They did the same thing, but on another part of the house—the same plumbing job. So when they came out, the insurance company said, ‘This is who we recommend—Baker Brothers,’ and I said, ‘OK.’ Then they came out to test it and put a plug in there. They cut it off and replaced it with PVC, but when they put the clamp on the existing cast iron where they'd cut it off—as soon as they put the clamp on it—it broke. They had to take it all back out, move down a foot, cut the cast iron off again, and put a clamp on it. As soon as they clamped it, it'd break, so he said, ‘We have to do this so we can test the rest of the system.’ I didn’t understand why he didn’t just put a plug there at the end and go ahead and test the rest of the system. I'm kind of making this short, but they finally decided to do that, and sure, there were other leaks down the line.”

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