Fulton Services
6th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fulton Services has received 4.6 out of 5 stars based on 82 customer surveys conducted through GuildQuality.
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6th year as a Best Pick Call

Company Message Regarding COVID-19

We are continuing to take calls. We are instructing all employees to practice social distancing and enhanced hygiene practices.
"Our goal is to provide our clients with a better service experience by extensively training our plumbing and HVAC team. We take the extra steps necessary to protect our clients' homes and to leave it better than we found them. We've learned a lot since 1922, and we use that knowledge to be a little better than the day before."

Bryan Stansell | Owner
Company Information
Services Offered
Fulton Services is a high-end, full-service plumbing, heating, and air conditioning contractor. In addition to routine plumbing services, Fulton provides drain replacement, cable drain cleaning, and hydro-jetting. The company also offers sewer line replacements that do not require digging a trench.
Company History
The family-owned-and-operated company was founded in 1922. Bryan Stansell, owner and president, has led Fulton for over 45 years.
Employee Information
Fulton performs background checks, drug testing, and driving tests on all field employees. All employees must meet the company's professional qualifications. According to Bryan, Fulton's technicians are accessible 24 hours a day for emergency situations.
Additional Information
The company services most of the metro-Atlanta area.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
3565 Plant Atkinson Road Building C
Atlanta, GA 30339
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MP004170

Compiled Score:

Fulton Services has received 4.6 out of 5 stars based on 82 customer surveys conducted through GuildQuality.
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68
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/21/2021

“They met none of my expectations.”

Review by
08/20/2021

No review comments provided

Review by
08/20/2021

No review comments provided

Review by
08/20/2021

“Steven Matthews was exceptional.”

Review by
08/20/2021

“The technician did a good job. I would recommend him.”

Review by
08/20/2021

“No, everyone was professional and did a great job.”

Review by
08/20/2021

No review comments provided

Review by
08/20/2021

No review comments provided

Review by
08/16/2021

No review comments provided

Review by
08/16/2021

“I use Fulton Plumbing and they do a good job and tell you how much it will cost and show up when they say they will.”

Review by
08/15/2021

“Fulton workers care about your best interest and lay out your options honestly and directly. They respond quickly and do excellent work.”

Review by
08/14/2021

“Very professional and courteous associates. Jobs done timely and efficiently.”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

“Steven Matthew”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

“On time, professional service.”

Review by
08/14/2021

No review comments provided

Review by
08/14/2021

“Stephen Matthews”

Review by
08/14/2021

No review comments provided

Review by
08/13/2021

“Always have had great service ...”

Review by
08/13/2021

“Stephen and Scotty have been fabulous trying to resolve all my issues with the furnace. Can?t say enough nice things about them.”

Review by
08/13/2021

“Douglas”

Review by
01/07/2021

No review comments provided

Review by
01/02/2021

No review comments provided

Review by
12/01/2020

No review comments provided

Review by
11/19/2020

“I would like to recognize Scotty. He's been here many, many times. He came at the last appointment to make sure it was done correctly. I really appreciate him.”

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“Chris takes great care of me and my home. I appreciate his expertise and honestly. I ask for him each and every time I need help.”

Review by
11/12/2020

No review comments provided

Review by
11/07/2020

“Douglas”

Review by
11/05/2020

“Plumbers showed up on time and completed work in a timely fashion.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“.”

Review by
11/05/2020

No review comments provided

Review by
11/05/2020

“Scottie”

Review by
11/03/2020

No review comments provided

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

“The only problem that I have, is that the faucet handles don't stay parallel to the wall.”

Review by
11/02/2020

“They met all of my expectations.”

Review by
11/02/2020

“I have always found them to do a great job and be very responsive.”

Review by
11/02/2020

“Steven was exceptional! He came out and did the quote and did the service.”

Review by
11/02/2020

“I have always used Fulton Plumbing, Heating, & Air Conditioning. They do a great job. They are friendly, courteous, prompt, and efficient.”

Review by
11/02/2020

“They were very professional and they do their work and leave. They don't mess up anything and they are really reliable.”

Review by
11/02/2020

No review comments provided

Review by
10/31/2020

“Steve is the best! Always does a great job!”

Review by
10/31/2020

“Scotty”

Review by
10/31/2020

“Tim is very thorough & competent”

Review by
10/31/2020

“Na”

Review by
10/31/2020

No review comments provided

Review by
11/04/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

No review comments provided

Review by
10/01/2019

“I have a contract with them to come out and check things over and the people that came to check the toilets were nice and good.”

Review by
09/26/2019

“They're very nice. They're very quiet doing the work, and from my experience, always perform the work very well.”

Review by
09/25/2019

“I would like to recognize Steve and Scotty, they are both wonderful.”

Review by
09/20/2019

“They met or exceeded my expectations because they always do what needs to be done.”

Review by
09/19/2019

“My wife and I have been using Fulton Plumbing, Heating, & Air Conditioning for years, and they always give great service!”

Review by
09/19/2019

“Their quality of work always exceeds my expectations!”

Review by
09/18/2019

No review comments provided

Review by
09/17/2019

“Fulton Plumbing, Heating, & Air Conditioning met or exceeded my expectations in all areas.”

Review by
09/13/2019

No review comments provided

Review by
09/12/2019

No review comments provided

Review by
09/11/2019

No review comments provided

Review by
09/11/2019

“Douglas”

Review by
09/10/2019

“They did everything they said they would do. They were great.”

Review by
09/10/2019

“The guy who came out and worked on it - he was outstanding.”

Review by
09/09/2019

No review comments provided

Review by
09/09/2019

“I was most satisfied because everything got installed.”

Review by
09/09/2019

“I would like to recognize the guy that called me, I can't remember his name, for his excellent service.”

Review by
09/09/2019

“I would like to recognize Steven for exceptional service.”

Review by
09/09/2019

“Fulton Plumbing, Heating, & Air Conditioning is on time and they came out quickly.”

Review by
09/09/2019

“Fulton Plumbing met my expectations because they did great work, they were timely, kept things cleaned, and were professional.”

Review by
09/09/2019

No review comments provided

Review by
09/08/2019

No review comments provided

Review by
09/07/2019

“I like that they stick to the schedule and that they are reliable.”

Review by
09/07/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

“Tim Bishop has always done a great job-that?s why I keep asking for him.Steve,the plumber really did a nice job of installing new bathroom faucets and a new kitchen sink faucet. Both of these guys are a credit to Fulton Services.”

Review by
09/06/2019

No review comments provided

Review by
09/06/2019

No review comments provided

Review by
10/03/2018

“They met or exceeded my expectations in all areas.”

Review by
10/03/2018

“Fulton Plumbing, Heating, & Air Conditioning met and exceeded my expectations in all areas.”

Review by
09/13/2018

“Tim came for our last visit to one of my rental properties. They provide excellent service. We have used them for 10 years. They are excellent and I recommend them to anyone. They are punctual polite and fix everything.”

Review by
09/13/2018

“Their timely response and their technical knowledge met or exceeded my expectations.”

Review by
09/11/2018

“Ricky, Victor and Scotty were super. I wasn't in town on Friday to meet the others.”

Review by
09/10/2018

“Perhaps it would be of use to potential customers to know of my HOA's experience with Fulton Services. It was called to evaluate a 4 sewer line that broke beneath a neighboring property. The confined area to be excavated lay between a retaining wall, a neighbors driveway, and two of Georgia Power's poles. The risks and difficulties of the job, as well as the complexity of working on an adjoining property, were assessed by the first company consulted as too great for it to bid. That firm emphasized that an exceptionally experienced plumbing company would be required for undertaking such a task. Fulton was, by a modest amount, the highest of three bidders; nevertheless, it was selected owing to the vast experience of Scotty Wade and the highly thoughtful approach he proposed for minimizing the risks of the job. In fact, his approach to dealing with the retaining wall was precisely the same as recommended to me by a builder of retaining walls. The other two bidders essentially had no idea how to deal with the retaining wall and regarded it as my problem to figure that out. Of the three bidders only Fulton suggested the relatively inexpensive option of installing a sewer popper to ensure that any future stoppage in the same general area of the sewer line would not back into residences. During investigations a century-old manhole was discovered only two feet from the break. When The Department of Watershed Management initially disclaimed ownership, Scotty Wade of Fulton correctly identified the manhole as municipal, not private. Even though it could have cost him the repair job, Scotty suggested we ask the City reinvestigate the ownership of that manhole in hopes that the City might repair the sewer line feeding into its own manhole. After much research, The City finally confirmed that the century-old manhole was its property; however, it pronounced the sewer line serving our townhouses as private and declined to make the repair. While the City was investigating and deliberating, Scotty feared that the sewer could back up again because the first two plumbing companies to visit the site had made only the smallest hole through the dense web of roots that had caused the sewer overflow. Regarding our problem as his own, Scotty volunteered to enlarge the passageway though the roots in order to prevent another blockage until a repair could be made. Fulton proposed that there would only be an extra charge for this emergency work if the City, rather than Fulton, made the repair. Once the City reconfirmed that it would not assume responsibility for our 'private' sewer line, Fulton undertook the repair. Steven of Fulton proved exceptionally deft and careful in operating a backhoe within such a confined area. After the damaged section of pipe had been replaced, the optimal solution would be to replace a short section of terra cotta pipe that connected to the manhole with our own pipe. Because the highly porous terra cotta had been permeated by concrete poured around it, removal of the terra cotta pipe proved vastly more difficult and time consuming than expected. Even so, Fulton did not shift to an easier but less durable solution. It was determined for our sewer line to have the best possible connection to the manhole. Once the link to the manhole was completed, Fulton did not merely dump dirt back into the hole and depart. It stopped frequently to tamp down the dirt. This increased the support that the soil will provide for our retaining wall and reduced the chance of subsidence and erosion after relandscaping. Fulton also cleaned the small amount of soil that had spilled onto our neighbors driveway. In summary, Fulton showed superior understanding of the problems unique to our situation. In undertaking a job that some plumbers considered to challenging and risky, Fulton completed the work for the agreed upon amount and without injury to its men, a retaining wall, driveway or power poles. Its employees (Scotty, Steven, Victor and Christobal) all had many years of experience with Fulton and were a pleasure to work with.”

Review by
06/21/2017

“They installed a replacement faucet, a hot and cold water device, in the kitchen sink. It's' working fine today. I'd give them an A. I highly recommend them.”

Review by
06/21/2017

“They've been here a couple of times, but I think the last time they helped clear out my kitchen sink and at the same time, I had them check a toilet that was running. As it turned out, all he really needed to do was turn off the garbage disposal and turn it back on, then wait a minute or two, and then turn it back on again; then it cleared itself out. For the toilet, he needed to replace a few parts—I don't remember exactly what it was he replaced. I'd give them an A-. It was all good. I keep their little magnets on my fridge, and I would recommend them to anybody.”

Review by
06/21/2017

“It was very positive. They're expensive, but I always had Rickie, Jones I think is his last name, work for me. Always very nice. Always had everything taken care of. I've been with them for a number of years. I've had different things done over the years: draining, and plumbing. Their work was good. They are very expensive, but I've always used them for years. I would give them the top, so an A+. I don't know what else I can say; I would recommend them very highly.”

Review by
06/21/2017

“It's OK. I have a leak in the basement with the water coming out of the drain and the sewer. The work is fine. I'd give them a B+. I don't remember exactly, but it seems to be OK.”

Review by
06/01/2017

“I believe they helped us with our garage disposal. It's been a while, but I think they were on time, and that they came quickly. Pleasant guy that worked on the disposal. I'd give them an A. I'd recommend them.”

Review by
06/01/2017

“We've worked with them for a long time. They're very professional. They know their work, and they do good work. They're not the cheapest option out there by any stretch, but they do reliable work. We've had sewer lines redone. We've had water lines done. We've also had two water heaters installed by them. If it's just a basic plumbing thing, we can use a cheaper service, but if it's something important, we have them do it. I'd give them an A. They were real quick, and I'd recommend them.”

Review by
06/01/2017

“This was a couple of months back. Everything was good. I just paid for a few minutes—10 minutes because it was not a very big issue. Whatever it is they have done, it was good. They told me how to manage it in the correct way after that. I do not see any issues now. There was something stuck in there, and they just removed it. It was very quick actually. They were trying the garbage disposal in the kitchen. Something got stuck, and the water was not draining out. They came in, removed a small piece. Water was stuck in there, and then everything was fine. I'd give them an A+.”

Review by
06/01/2017

“I used them as a plumbing company about a month ago. It was a good experience; they solved the problem, a stocked up sewer line. I'd give them a B+. Everything was fine; I'd use them again.”

Review by
06/01/2017

“I had one issue with their pricing. I thought it was really high. I said it to the guy at the time, I said, ‘I don't know. This is ridiculous for literally less than one hour's worth of work where I ordered all the materials.’ And he said, ‘Well, I just price it like they tell me to.’ I don't know about their service—I'm definitely going to shop around. I thought the guy was good, but my experience was neutral. They were replacing the stopper in my sink; it wasn't working so they were replacing the stopper on both sinks, the plumbing I guess. I'd give them probably like a B.”

Review by
06/01/2017

“It was last July. I was really disappointed. Totally negative experience. He was here all day. All he did was dig a hole to cut the pipe off and laid it across the line, across the grass, and then attach it to the water. He charged us 1850 for that and told me he wanted to charge 6700 to come back to put a new line in and bury it. Well, I got somebody to do the whole thing for 1500: a plumber—a master plumber. I was really disappointed. It took him all day to dig one hole, and just to cut the pipe off. I mean, I was just totally disappointed. I felt like it was just the holiday weekend, and they raised the price because it was a Saturday and the 4th of July. Totally negative experience and I tell everybody. I'd give them a D. I will not recommend them.”

Review by
05/18/2016

“They did a really good job. We've worked with them for years. And we've enjoyed them always, we've had a very good experience. I'd give them an A. They've done various jobs for us. They've installed faucets, they've repaired leaks—just all kinds of stuff.”

Review by
05/11/2016

“I've used them numerous times over the years. They do plumbing work and we even had them do some air conditioning work at one point. They're reliable and prompt and friendly, do a good job, and are affordable. I'd give them an A.”

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