Fulton Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fulton Services has received 4.7 out of 5 stars based on 34 customer surveys.
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3rd year as a Best Pick Call
"Our goal is to provide our clients with a better service experience by extensively training our plumbing and HVAC team. We take the extra steps necessary to protect our clients' homes and to leave it better than we found them. We've learned a lot since 1922, and we use that knowledge to be a little better than the day before."

Bryan Stansell | Owner
Company Information
Services Offered
Fulton Services is a high-end, full-service plumbing, heating, and air conditioning contractor. In addition to routine plumbing services, Fulton provides drain replacement, cable drain cleaning, and hydro-jetting. The company also offers sewer line replacements that do not require digging a trench.
Company History
The family-owned-and-operated company was founded in 1922. Bryan Stansell, owner and president, has led Fulton for over 40 years.
Employee Information
Fulton performs background checks, drug testing, and driving tests on all field employees. All employees must meet the company's professional qualifications. According to Bryan, Fulton's technicians are accessible 24 hours a day for emergency situations.
Additional Information
The company services most of the metro-Atlanta area.
Licenses
MP004170
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Fulton Services has received 4.7 out of 5 stars based on 34 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
06/21/2017

“They've been here a couple of times, but I think the last time they helped clear out my kitchen sink and at the same time, I had them check a toilet that was running. As it turned out, all he really needed to do was turn off the garbage disposal and turn it back on, then wait a minute or two, and then turn it back on again; then it cleared itself out. For the toilet, he needed to replace a few parts—I don't remember exactly what it was he replaced. I'd give them an A-. It was all good. I keep their little magnets on my fridge, and I would recommend them to anybody.”

Review by
06/21/2017

“It was very positive. They're expensive, but I always had Rickie, Jones I think is his last name, work for me. Always very nice. Always had everything taken care of. I've been with them for a number of years. I've had different things done over the years: draining, and plumbing. Their work was good. They are very expensive, but I've always used them for years. I would give them the top, so an A+. I don't know what else I can say; I would recommend them very highly.”

Review by
06/21/2017

“It's OK. I have a leak in the basement with the water coming out of the drain and the sewer. The work is fine. I'd give them a B+. I don't remember exactly, but it seems to be OK.”

Review by
06/21/2017

“They installed a replacement faucet, a hot and cold water device, in the kitchen sink. It's' working fine today. I'd give them an A. I highly recommend them.”

Review by
06/01/2017

“I used them as a plumbing company about a month ago. It was a good experience; they solved the problem, a stocked up sewer line. I'd give them a B+. Everything was fine; I'd use them again.”

Review by
06/01/2017

“I believe they helped us with our garage disposal. It's been a while, but I think they were on time, and that they came quickly. Pleasant guy that worked on the disposal. I'd give them an A. I'd recommend them.”

Review by
06/01/2017

“We've worked with them for a long time. They're very professional. They know their work, and they do good work. They're not the cheapest option out there by any stretch, but they do reliable work. We've had sewer lines redone. We've had water lines done. We've also had two water heaters installed by them. If it's just a basic plumbing thing, we can use a cheaper service, but if it's something important, we have them do it. I'd give them an A. They were real quick, and I'd recommend them.”

Review by
06/01/2017

“It was last July. I was really disappointed. Totally negative experience. He was here all day. All he did was dig a hole to cut the pipe off and laid it across the line, across the grass, and then attach it to the water. He charged us 1850 for that and told me he wanted to charge 6700 to come back to put a new line in and bury it. Well, I got somebody to do the whole thing for 1500: a plumber—a master plumber. I was really disappointed. It took him all day to dig one hole, and just to cut the pipe off. I mean, I was just totally disappointed. I felt like it was just the holiday weekend, and they raised the price because it was a Saturday and the 4th of July. Totally negative experience and I tell everybody. I'd give them a D. I will not recommend them.”

Review by
06/01/2017

“I had one issue with their pricing. I thought it was really high. I said it to the guy at the time, I said, ‘I don't know. This is ridiculous for literally less than one hour's worth of work where I ordered all the materials.’ And he said, ‘Well, I just price it like they tell me to.’ I don't know about their service—I'm definitely going to shop around. I thought the guy was good, but my experience was neutral. They were replacing the stopper in my sink; it wasn't working so they were replacing the stopper on both sinks, the plumbing I guess. I'd give them probably like a B.”

Review by
06/01/2017

“This was a couple of months back. Everything was good. I just paid for a few minutes—10 minutes because it was not a very big issue. Whatever it is they have done, it was good. They told me how to manage it in the correct way after that. I do not see any issues now. There was something stuck in there, and they just removed it. It was very quick actually. They were trying the garbage disposal in the kitchen. Something got stuck, and the water was not draining out. They came in, removed a small piece. Water was stuck in there, and then everything was fine. I'd give them an A+.”

Review by
05/18/2016

“They did a really good job. We've worked with them for years. And we've enjoyed them always, we've had a very good experience. I'd give them an A. They've done various jobs for us. They've installed faucets, they've repaired leaks—just all kinds of stuff.”

Review by
05/11/2016

“I've used them numerous times over the years. They do plumbing work and we even had them do some air conditioning work at one point. They're reliable and prompt and friendly, do a good job, and are affordable. I'd give them an A.”

Review by
05/11/2016

“They fixed my sink and routed out my sewer line. I'd give them an A.”

Review by
05/11/2016

“He fixed a clogged shower, he was good. I'd give them an A.”

Review by
05/11/2016

“They're excellent actually. They installed a new faucet. They gave us a very fair quote I felt, compared to the competitors. And then he did it very quickly and efficiently, and it seems to still be working, which is a good sign. I think I'd have to give them an A. I think they were very punctual. My wife was the one who spoke on the phone originally, and she said she didn't have any complaints.”

Review by
05/11/2016

“They’re great. We love them. They replaced a filtered pump down in the basement, and they've gotten a shower on in another room—they've done numerous things. But the guy Steve that comes out is so mannerly. My boys and our nanny love him as well. They're always very timely. They're good at communication with email and phone, and I would highly recommend them. I'd give them an A.”

Review by
07/20/2015

“I've probably been using them for five years, maybe even longer. One particular guy, Scotty. He really handles his situation when I need him. He gets out there and takes care of the situation and very professional and they know what's wrong. You can get other plumbers out there and they just replace something and it's not really fixed. When he comes out to fix something, it's fixed. I'm a house manager for an individual and her house had a sewer back-up and it was the old pipes that had roots from the trees growing into them so he replaced that whole line into the street and then took care of it through the basement. I had a water leak at my house and he took care of that. They're just really good and professional and courteous and just handled the job.”

Review by
06/10/2015

“Re-ran condensate drain line. Technician was incredibly friendly and knowledgeable and was able to help us get things rolling on repairs that needed to be covered by another company. He did a great job giving us exact estimates, multiple options for fixes, and a solid plan to get the work done with as little interruption as possible.”

Review by
06/10/2015

“It has been a year ago. I do not remember everything. Repaired a toilet - still whines. Did some drain work in basement. Purchased an annual contract. They were to follow up with me before the year expired. They have not. Nice guy-decent work-poor follow-up. Toilet not fixed completely. No follow upon contract.”

Review by
06/10/2015

“Replaced sewer line. The job took place over multiple days and the team went above and beyond to get our service restored. The plumbers very professional, prompt and answered many questions, taking time to explain all that they were doing and exactly what work needed to be and showed us the process.”

Review by
06/10/2015

“Fixed a stopped drain & broken toilet. All aspects were positive.”

Review by
06/10/2015

“Fixed sinks drain issues. Thought I would need new plumbing but serviceman did work that solved the problem. On time, neat, and personable. Also very knowledgeable.”

Review by
04/01/2015

“I've used Fulton Services. They have a plumbing division; I've used them for plumbing. I have had a little bit of a mixed experience with them. They replaced a water heater for me, and they failed to reconnect the drain hose from my washer into the drainpipe, so the next time I ran my washer, I had water everywhere. But they took care of everything. They hired one of those companies that does water damage repair, and my floors in my entire laundry and kitchen area, which were affected potentially, were replaced. They lost a lot of money on the job in the end, but they followed through and took care of it. I was very pleased and impressed by that. I've also had them install a sink and faucet for me in my kitchen. They've definitely done stuff for me a couple times—at least two or three times. I want to say they’re A+ because they took care of the stuff that they messed up. I would probably give them an A+, honestly. The sub contracted the floor work out to some other companies that took care of everything.”

Review by
05/14/2014

“I haven't had any really bad experiences with the plumbers I've had. I've lived here in this house for 20 years, and I've had so many people come in—electricians, plumbers, painters, and things. I had a plumber here last summer. I think that was when they cleaned the drain from the washing machine into the sewer line, and it’s worked fine ever since they fixed it. I would give them a pretty high grade. I was having a problem with overflow—the pipe that hooked the washer over into a drainpipe was clogged up. They cleaned that up and put in a new pipe—I haven't had any water in the basement since, so I'd say it’s good. That was the last time I had a plumber here.”

Review by
05/14/2014

“They replaced some drainpipes. I live in a house that’s about 60 years old, so it was cast iron that just gave way and started leaking. I had a problem with some drain flies—they'll drive you crazy. They just live in slush, water, and all that stuff, so I called my handy plumber at Fulton Services. He came and looked at it. He crawled underneath, and there was a big cesspool full of water. He said the pipe needed to be changed, so they did that. They did it satisfactorily, and I'm happy because I don't have any flies anymore. That was the second or third time I used them, and I have no complaints.”

Review by
05/13/2014

“I usually say to my friends is that they do incredibly good work. You can depend on what they do, but they're not the cheapest people in town. If I have something that’s relatively complicated, I know I can count on them to do it right. I had a sewer line issue, and they had to dig underneath the driveway—they did a trench repair. That was the first time that I used them, and then I had them come in a second time and do some more work for me. I think their work is an A—I think there’s no question about that, though you just have to be aware that they're not going to be the cheapest.”

Review by
05/13/2014

“Fulton Services was awesome. We had a sewer line break, and it backed up into the house—it was bad. They were just amazing. They showed up really quickly, and they were completely professional. They were prompt and wonderful, and they knew what they were doing. They were great—an A+ company.”

Review by
05/21/2013

“Overall, Fulton Plumbing Heating & Air Conditioning were a good experience and I would call them again. They unclogged drain line that had flooded my basement. They came in, jetted it out. unclogged it, and that's it. The workers were cordial, professional, and unfortunately I didn't give them enough time to discuss the matter cause I was on the phone but I would say, cordial, professional, courteous, I guess. They were in and out. Again, I wasn't there watching them. I just felt the pricing wasn't there but overall it was a B+. I would recommend them to your neighbors.”

Review by
05/16/2013

“It was all right. Fulton Plumbing Heating & Air Conditioning cleared a sink drain. For the most part they did a pretty good job except they cleared the sink initially but then it backed up again later. They did some drain clearing work. I appreciate that they came out on a Saturday, that part was very good. The only thing that wasn't very good was that the technician tried to clear the pipe line with pressured water and the line broke. He got a number of gallons of water in my kitchen sink that I ended up having to clear up and took me quite a few days to dry up. I probably would not use this company again. I'll still give them a B grade.”

Review by
05/16/2013

“They did some work. Fulton Plumbing Heating & Air Conditioning replaced the sewer pipe. It's not been that long maybe 3-4 months since they did the work. I would recommend them to my neighbor or family member. Just the first time they came out they didn't detect the problem and they had to come out again. I would recommend them to a neighbor. I think they did good work. I think it was difficult problem._x000D_”

Review by
05/16/2013

“Fulton Services replaced a drain down from my kitchen sink. That was a good experience. They seemed fine, and I would use that company again if I needed to. I would give them an A grade.”

Review by
05/15/2013

“Fulton Services did what they were supposed to do. They cleaned out a sewer line. They did a good job, and the cleanup was very good. I would give them an A+.”

Review by
05/15/2013

“Fulton was professional and honest, and they had integrity and good quality of work. I had a significant sewer issue, and they used a video camera to uncover the problem. I would give them an A+.”

Review by
05/15/2013

“He put in a new faucet. Part of the drainpipe had to be replaced, too. Their customer service was very good, and their technicians were very pleasant. I would use this company again. Their cleanup was fine—they cleaned up very well. Fulton Services gets an A.”

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