Estes Services
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Estes Services has received 4.6 out of 5 stars based on 36 customer surveys.
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3rd year as a Best Pick Call
"Our mission is to carry on the tradition of integrity and quality service that started in 1949 when Estes was founded. We will always strive to employ the best people and provide the most efficient, effective service and the best warranties available to our customers, including a 100 percent satisfaction guarantee on all services."

Tommy Estes | President
Company Information
Services Offered
Estes Services provides drain and sewer services to residential customers, including clog removal, drain cleaning, and sewer line repair. The company also performs plumbing, duct cleaning, HVAC, electrical, and insulation work.
Warranty
Estes Services offers a variety of warranties to cover parts and labor and honors all manufacturers' warranties, including a one-year warranty on all plumbing repairs.
Company History
Founded by N.B. Estes, the company has served Atlanta for over 69 years. Estes has over 150 professionals on staff and offices located on the south and north sides of metro Atlanta.
Distinctions
Estes employs Master Plumbers and is a past winner of Contracting Business magazine's Residential Contractor of the Year award. The company is also a member of the Clayton County Chamber of Commerce.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City
Address
3981 Tradeport Boulevard
Atlanta, GA 30354
Hours
Mon
Open 24 hours
Tue
Open 24 hours
Wed
Open 24 hours
Thu
Open 24 hours
Fri
Open 24 hours
Sat
Open 24 hours
Sun
Open 24 hours
Licenses
MP209728

Compiled Score:

Estes Services has received 4.6 out of 5 stars based on 36 customer surveys.
5
26
4
5
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/15/2017

“I love Estes Services. They're reliable; when I have problems, they address them. They give me the most immediate appointments that they can schedule, and I've had several issues where I needed them to come right-now, today—and they've done that for me. I think the products they use are reliable. The work they did was always very good—very good, and very dependable. I had a pump they installed; I told them to tell me the truth about it and fix it, and it worked. So, I really love Estes; I would say they deserve an A. Right now, I haven't scheduled for my six-months maintenance; I got a card in the mail. I would recommend them to anyone, and I do have a maintenance agreement with them—like the plumbing and so forth. They know their job and they do it well.”

Review by
09/15/2017

“The technician was very informative, and he was also training another technician—I'm all into education—so he did a really good job making sure he understood what they were looking at—and me too, because I don't know about that stuff. It was a gas line filter—it was inverted the wrong way, or something like that—a gas line feed or something I can't even remember. I'd give them an A, definitely; they put on shoe covers and everything.”

Review by
09/15/2017

“The work was fine. It was good; I think it was a bathroom leak. They fixed it. We're no longer at the property. After the gentleman did, I think we were on the property for like a month, so based on that. I'd would say they're a B. It was all good.”

Review by
08/30/2017

“Honestly, I don't remember. We've had a lot of work done in the house. Whatever it was, it wasn't very large, because then I would've remembered. They unclogged a pipe for me, so something really small. I'd give them a B.”

Review by
06/22/2017

“My husband dealt with that. I'd give them an A. I wasn't there, but he used them on two different occasions, I think it had to do with water damage.”

Review by
05/05/2016

“I liked everything, because everything that I asked them to do, they did.”

Review by
05/05/2016

“They installed two outside spigots, and they did a good job. I have a service contract with them, so I have faith in them. It was pretty straightforward, what they did. I would grade them an B—nobody is perfect.”

Review by
05/05/2016

“They dug up my yard and repaired plumbing out to the sewer line. And then, immediately, my water heater exploded, and they replaced that two days later. They are very professional. I would grade them an A.”

Review by
05/05/2016

“They  did a great job; I was very pleased. The man who helped was very nice, very knowledgeable, and he did a great job. The work was excellent with no complaints.”

Review by
05/05/2016

“I've had them out for a couple issues. Within the last month, they came out for a hot water heater installation, and then this week, a kitchen sink stoppage issue. They are usually a fast, responsive service. And the guys are very professional. I would grade them an A.”

Review by
05/05/2016

“They unplugged two sinks and supposedly replaced a line. He was supposed to give me a picture. He didn't show me a picture of the line he replaced, so I have to get back to him. I have his name, and I had him sign the agreement for me. He was very nice. They were very nice to deal with. I would grade them a B.”

Review by
04/29/2016

“Estes has always been nice. they are prompt. I've had trouble getting people to come out before, but Estes always came out, and the techs were always helpful. They are pretty personable, and the prices were decent. They came out three different times. I would grade them an A+”

Review by
04/29/2016

“They were pretty knowledgeable about the job. But they told me that someone else was going to follow up but Estes hasn't done that yet. They did sewer work for me. I would say that it was a C. They didn't do anything, they came and they said that they couldn't do anything about my problem. I was a little disappointed that I had to pay for that didn't go towards anything. They were nice.”

Review by
04/29/2016

“I still have a problem. I called and they still haven't returned my call. I had a sewer line that needed to be block and a noise in the shower that was suppose to be taken care of. The sewer line problem has been resolved, but the other problem has not. They do try, though. I've been with Estes since 1967. I'm a long time customer. I'm satisfied, but I still have some issues.”

Review by
04/29/2016

“We  had a great experience with Estes. They have been doing our heating and air conditioning since the house was built. We do maintenance, and we do plumbing. We have already bought a third generation heating and air conditioning from them. I would grade them an A+.”

Review by
04/29/2016

“They show up, and they do a professional job. They don't try to hustle me with additional services, and they leave the place clean. They're always friendly. We have a routine maintenance agreement for two systems. I would grade them an A.”

Review by
04/29/2016

“They were on time, and their personnel was friendly and easy to talk to. Their work was good, and all they did this last time was inspect. We have two policies with them, for plumbing and air conditioning. I would grade them an A.”

Review by
04/29/2016

“I  liked that they had very good customer service and good quality of work. They've done a bunch of different things, but the last thing they did was sewer work. I would grade them an A+.”

Review by
04/29/2016

“They  are always on time, they are perfectionists, and they always send someone that knows what he is doing. I needed a new faucet and they came out. I would grade them an A.”

Review by
04/29/2016

“They are responsive, polite, and seem to know what they are doing. They have done all types of stuff for me. I would grade them an A. I am very likely to recommend them.”

Review by
04/29/2016

“I would grade them an A.”

Review by
04/29/2016

“Estes  is great. I had some work done in February. They were great. I would definitely grade them an A+.”

Review by
04/29/2016

“They come when they are scheduled. And they do what they need to do. I would grade them an A. I have recommended them.”

Review by
04/29/2016

“They are prompt and polite when they do the routine service of our air conditioning unit. I would grade them an A-.”

Review by
01/11/2016

“They were timely. They were knowledgeable. They did good quality work. They did a couple of things. They replaced my furnace unit but then they also did interior work. They took out all the old ceilings and insulation then restored the ceilings with drywall. They trimmed it all back out and then they put in new insulation and foamed all the gaps and everything. They did a real good job. They did some plumbing work and they also replaced a drain line that was old cast-iron that had deteriorated and replaced all that. I had already chosen them with HVAC and when I was talking to the salesperson about the other service, I expanded the service. They're an A.”

Review by
01/11/2016

“They installed a furnace for me like two to eight weeks ago. And that was great, but they installed a part for a hot water heater. In fact, they're scheduled to come out tomorrow. It's been 11 days since the time they first went out to look at it. I am extremely unhappy. I left a message with their sales manager and didn't get a response from him either, so I'm going to cancel my monthly service with them as a result of that. No sewer or drain work. If I had a furnace to put in, I would absolutely use them. My latest experience has been terrible, so I kind of have to put them middle of the road. I'd give them a C.”

Review by
01/08/2016

“It was not positive. It was a little bit of neutral and negative. Every time they touched something or another it seemed like it broke down. They come out here and something would work and when they left, I would go and turn the unit on and it wouldn't even work. I don't know. I hate to say bad things about them, but I wasn't too pleased with the episode I had with them with that contract. They were supposed to come out twice a season, a year rather, and service the unit out. Change filters, check it and make sure it works. No drain or sewer work. I'd give them a B.”

Review by
05/12/2015

“They were just here on Thursday doing my annual servicing. Everything was good on a scale of 1 to 5 I would give them a 5. The only thing that I would give a low grading on is that they gave me a window from nine to twelve, and he did not come til about 3 o'clock. I had to stay here all that time and he apologized because he was the only guy working that day. That would be the only thing the time thing, the customer service was good. I've known them for a long time. They've done plumbing, electrical and heating for me. The plumbing was my toilets would not flush and they had to go in and put some parts on there and the draining and all of that, they did a good job with that. The electrical I had a electric stove and I wanted to convert to a gas stove and they did that. I would say good and grade them a B.”

Review by
05/12/2015

“I've been with them for years. They've service my heating and air for years, and I've just recently purchased a system from them. They are reliable, and they come when you call them. I had a couple of little problems, but those were human problems, not system problems. I didn't have issues with their equipment. They unplugged my sump pump when they installed my system. Then, when it rained, my basement flooded, but they took care of it. They’re an A to me.”

Review by
05/12/2015

“They’re doing a fine job for us and have been for years and years. They're dependable and knowledgeable—A+.”

Review by
05/12/2015

“I've used them for about two years. They have good customer service, so I’d rate them as an A.”

Review by
05/12/2015

“I called somebody else, and they didn't show up, but Estes said they were going to be here, and they were here. The work went well—we just had a clogged pipe. I would give Estes an A grade.”

Review by
07/02/2014

“Estes replaced the hot water heater, sump pumps, and some piping for us. They did a terrific job, and they were able to respond quickly. I’d give them an A.”

Review by
06/30/2014

“I had a double bad experience. I had to call in Reliable to fix what they did. The biggest thing was the air conditioning system. They said I needed a new condenser pump. And I said, OK. At that time that's what they told me. Everything was working great. And then the fellow came out and put in a new condenser pump. Well, the air conditioner kept shutting off. They installed the drain pipe incorrectly. If I had 3 thumbs, I'd give them 3 thumbs down. I'd give them a D overall because I liked the first guy that came out.”

Review by
08/29/2013

“Oh I've been with them for years. They're always positive. Well I'm on their regular what's it called, gold and silver and copper plan. Whatever it is. I'm on their standard plan so they automatically cover things that go wrong during their service period. They come out twice a year and make sure the systems are running good, and whenever I've had a problem they're always johnny on the spot so. They're well worth their.. they're a family run business. Here locally and they do a superb job. Let's see. I had one unit that was actually not staying on and what it was is that the discharge system, the dehumidifier part, it takes water out of the air, was clogged and it wasn't draining and it was shutting the system down from working properly so he diagnosed it and got it running and it's been running well ever since. Let me give them an A. They're not perfect but they try hard.”

Review by
08/28/2013

“Estes Services came out and unstopped some drains, but I'm still having problems with drains, so one time I paid almost $400.00 and the guy was real nasty. I asked him a question and he got really smart. If somebody asks me a question of something I did or whatever, I try to answer it. He tells me that he don't make the prices or something, so I didn't ask no more questions. One guy came out and he did some stopping up of some sewer pipes or something. One guy was good and the other guy was real negative. He was awful. We've been using them for years. My mom - she's deceased now - but she started using them and I tried to keep on using them but they came out one time and they made me pay a bill twice, because my momma paid them. The only way they work on your house is that you pay them when they come out, so I don't know if the person that worked for them took the check or the money or whatever, but I've been trying to find somebody else because if they come out, they have to be paid then. You can't pay them later, so the bill was paid. They made me pay the bill again, so I paid it. I'm going to give them a C.”

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