911 Restoration, Inc.
1st year as a Best Pick
certified company
Based on 156 reviews
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"911 Restoration, Inc., has been leading the industry in the South Florida area for more than a decade. We're not there to make a sale—we want to help people and give them a great, fresh-start experience when they need us the most."

Tomas Lelczuk | Owner
Company Information
Services Offered
911 Restoration repairs fire, smoke, water, storm, sewage, and mold damage for residential and commercial customers. The company's additional services include water extraction and mitigation, smoke deodorization, structural rebuilding, mold remediation, and biohazard cleanup.
Services Not Offered
911 Restoration does not perform work on septic tanks or well pumps and systems. To avoid conflicts of interest, the company does not offer air quality testing.
911 Restoration offers a 100 percent customer satisfaction guarantee.
Company History
The company started in 2005.
911 Restoration is an IICRC-certified firm and an EPA Lead-Safe Certified Firm.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Areas Served
Miami-Dade County, South Broward County, North Broward County, North Palm Beach County, South Palm Beach County
A selection of 156 homeowner reviews:
“I had a great experience with 911 Restoration. I had water damage, and they gave me exactly what I needed. They were prompt, courteous, and professional. I'd give them the highest rating across the board—A+.”
“They were excellent. My apartment flooded from the apartment above mine. Everything worked out really well. They came with machines to dry the wall and floor. They did everything to avoid mold. They're really good—A+.”
“I liked their staff. They were very courteous and very informative. I had questions, and they answered all of them. I'd give them an A+. Customer service was terrific.”
“911 was great. It was awesome. They were very good and very professional. They left fans and some other stuff for the humidity in the walls. I would give them an A+.”
“The experience was more than positive. I could say many things about them. Number one, they did everything they told me they were going to do in a timely manner. They gave me an estimated time, and they were done with it prior to the estimated time. They got it done in less than thirty days, and what a beautiful job. When they were done, I sold the house. Even the inspector that came for the new buyers said he has never seen such beautiful work. I can't say enough good about them. There was a fire, and the fire department came in and had to cut open ceilings. Everything was put together like brand new. He repainted my whole bedroom where the fire department had to come in and do the ceiling. I can't say enough good about them. They're very good. I can't think of a time that I called somebody in the office and they didn't call me back in a timely manner. Everybody gets busy, and I understand they don't answer every call right away. I never waited more than ten hours at the most to hear from somebody. I'd give them an A+ with no complaints. I can't say good enough about them. I don't even know the words to begin. They really did a wonderful job. What they quoted me, they quoted me. I only paid my deductible. They weren't after me for any extra money. I can't say good enough about them. God forbid something happened to one of my friends, they're the first people I would tell them to call. I don't regret one thing about them. I'd like to say I could find something wrong, but I can't.”
“It was very good. Better than I would have anticipated. They supervised the job everyday single day they were there, and if the supervisor didn't like something, he made them clean it again. In fact, one fan I remember was cleaned three times, because they didn't get the smoke off of it. They were very good. I'd give them an A.”
“They were efficient and quick. They were just all-around good. I had no complaints with them, and I would highly recommend them.”
“They're very good. The service was good. The people were good. Everything is good about what they did here. I would highly recommend them.”
“My house burned down, and they came out. They were trying their best. I would recommend them. I have no complaints.”
“They were wonderful. If it was any different, I would have called and complained. Overall, I'd give them an A.”
“I would say the experience was between good and excellent. I would recommend them. It was good work.”
“It's a company that responds to emergencies, so they did it fast. I would give them an A+.”
“I'd give them an A+ overall. They had to dry out a small area in the bathroom. I would one hundred percent recommend them.”
“It was very good. The overall experience was good. I'd give them an A+. I would recommend them.”
“They did fire damage restoration. They got inspected, so everything was done well, and they couldn't have done better.”
“It was a very positive experience. I thought John was very attentive and followed up on every concern I had. He was very reassuring when I didn't know what was going on. The people in the office were also very responsive. I'd give them an A.”
“Their response time was good, and the work was acceptable. I'd give them an A. I would recommend them.”
“I had no complaints with them.”
“No complaints with them.”
“They came, and they were really good. Everybody was quick, fast. Straight to the point. They got the job done. I'd give it an A.”
“No complaints.”
“They were efficient and quick. I'll give them an A.”
“It was good. Nothing I liked about them in particular. No complaints, so an A. Quality of work and expertise were good. They were good.”
“They've always been good. They came in, they did a good job, and hey kept us up to date with what they were doing. That's it. I had no complaints. I would recommend them of course.”
“Nothing I liked about them in particular. They did a great job. I would say an A. I had no complaints with things like their customer service, punctuality, and cleanliness. Everything was fine.”
“Everything was great with 911 Restoration. I'll give them an A.”
“They just came in and they did their job. They came back every couple of days and checked, and then they eventually took the dryer fans out. I had no problem with them. I had no complaints with things like their punctuality, cleanliness, or expertise.”
“They came, they did their work, and they followed up. They did OK. I would give them an A.”
“I had a positive experience.”
“They did smoke clean up. He seemed very professional, and they were thorough. If I had questions, they would answer. It was a really good experience. I'd give the overall experience an A. I'd definitely recommend them.”
“It was positive.”
“I have no complaints so far.”
“I had a positive experience with 911 Restoration.”
“They were helpful. They were quick. They knew what they were doing, and they got the job done. I'd give them an A overall.”
“It was a positive experience.”
“I'd give them an A. They're good people. My house caught on fire, and they cleaned it out. They're going to redo my house and put it back like it was. I will recommend them.”
“We had a very good experience with them. I had a small night light that caught fire. It wasn't a major fire. They came in and did my carpets. They put in some big vents and the fans and air purifiers for a few days. I'd give them an A. Everyone was very nice and very helpful. I would recommend them.”
“I have no complaints. Nothing went wrong, and I suppose they did what they were supposed to do.”
“I'd give them an A. I only dealt with one guy. He got here on the day and at the time that he said he would.”
“The experience was an A. They responded to a disaster, so I don't have very pleasant memories of the whole thing, but they did a good job. It was water damage restoration.”
“I would give them an A. I'd be very likely to recommend them.”
“They're pretty good.”
“I liked the response time.”