Crippen Woodworks
15th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Crippen Woodworks has received 5 out of 5 stars based on 71 customer surveys.
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15th year as a Best Pick Call
"We are a small company that is deeply invested in earning your repeat business and referrals. We want you to be comfortable referring us to your boss's boss. In order to maintain customer satisfaction as our top priority, there may be a waiting list in the busy season. We prioritize quality of work over volume of work."

Charlie Crippen | Owner
Company Information
Services Offered
Crippen Woodworks handles most deck-related jobs, from replacing flooring and railing to designing and building. The company also replaces footings and performs common structural failure repairs on older decks. Additionally, Crippen Woodworks crafts custom woodwork and cabinetry.
Minimum Job
All jobs require a $5,000 minimum.
Warranty
The company offers a five-year guarantee on all workmanship.
Company History
Crippen Woodworks is family owned and operated and has been serving the metro-Atlanta area for 18 years.
Employee Information
The company states that it does not hire subcontractors.
Additional Information
Crippen Woodworks specializes in building decks with materials such as KDAT pressure-treated wood, Brazilian hardwoods, and AZEK's full line of products.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
5885 Musket Lane
Stone Mountain, GA 30087
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
RBCO004772

Compiled Score:

Crippen Woodworks has received 5 out of 5 stars based on 71 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
01/05/2018

“I had a fantastic experience with Crippen Woodworks. I’ve lived here for almost 30 years. They came when they said they were going to come. They did exactly what they said they were going to do. They were clean. They were courteous. They were neat. They even brought a port-a-potty so they wouldn’t have to go in and out of my house. You pay for the quality, but it is totally worth it. All my neighbors came over. They wanted to look at what was being done, because they did such a phenomenal job. They deserve an A+. Everything was excellent. They responded if I sent an email. They responded right away. It is nice to have the owner of the company come out and do the interfacing.”

Review by
01/05/2018

“I liked that he charged a fee to come look, and in that way there was no obligation. He wasn’t trying to oversell or tell me things that I needed to have done that didn’t need to be done on my deck. We were able to keep the face of my deck, and he had to rebuild around it, and that saved us money. He was very honest and truthful when he found that one of the repairs that we were going to do to the pillars that held our sunroom up. When he saw that he didn’t need to replace all of them because they actually did go far enough into the ground, further than he expected, then he just rebuilt from there. Crippen Woodworks deserves an A+ for the overall experience.”

Review by
01/05/2018

“Crippen Woodworks did an amazing job. I work for a credit union, and we’ve got 11 branches, and they do pretty much all of our custom woodwork at our place of business, plus all of the executive. They do all of our homes stuff too. We all use them, time and time again. If we draw out what we want, they build it. It is very high quality. They're not the cheapest around, but you get what you pay for. It is very solid work, and they're just excellent with cabinets, countertops, and custom teller lines that we do at work. I'd give them A+.”

Review by
01/05/2018

“They were good. I think the owner came to help to do some work on the deck. He was very knowledgeable, and was very nice, and helpful. He fit me in pretty quickly to his schedule, because I was looking for particular days when I was off for the work to be done. It was a good price. I refer to them. They did a good job. I think this company deserves an A.”

Review by
01/05/2018

“We had a marvelous experience with them. We put in a very expensive Brazilian hardwood deck, and we were more than pleased. The craftsmanship was marvelous, and they delivered everything they said they were going to deliver, and then some. We felt they were wonderful. I would give them an A+.”

Review by
01/05/2018

“I had a fantastic experience with Crippen Woodworks. I liked the workmanship, and the relationship in terms of how they communicated and did the project. They were an A+ company. I have already recommended them.”

Review by
01/05/2018

“I had a very positive experience with them. Crippen Woodworks was always on time. They did my work at the price that they quoted, and it looked good. I’d give those guys an A+.”

Review by
12/03/2016

“Charlie Crippen provided excellent advice throughout the process. From the beginning, details were discussed designed, and redesigned. Charlie is available. If he's on another job site, he is extremely reliable with callback time to discuss issues and ideas. In addition, he provides reliable estimates during the planning phase should changes be discussed. His work is beautiful and I highly recommend him.”

Review by
12/02/2016

“They replaced a front approach deck. I really like and appreciated how they were on time. They did the work exactly as I described. There weren’t any changes midway through. I like that they were very clean and cleaned up after themselves. At the end of the workday, it was hard to know that anything was being done. They were very conscientious and respectful. My overall experience would receive a grade of A+.”

Review by
12/02/2016

“They were wonderful. They did some custom cabinet work and some kitchen remodeling stuff for us. Charlie, the owner, was great to work with and his guys were always really polite. They did a really, really nice job. They’re really great to work with. I would give them an A for my overall experience. I would absolutely recommend them.”

Review by
12/02/2016

“They basically rebuilt my deck. He’s pretty hands on, which is good. Even though he did use a lot of non-English speaking employees, there were several there, but a couple on the job did speak English and they were very good about working with me. I’d give them an A+ for the overall experience.”

Review by
12/02/2016

“They did some good work for us. They deserve five stars. They replaced a two-story front deck in our house. It required the as-built drawings be submitted to the city for approval, as well as the building of the deck itself. Their communication was great. They made a quote and there were a couple of things that, when he went to price them were different, but he still stuck to his quote. The guys that were there doing the work were very timely and professional. I had a deadline that was a little short and he worked me in and met that deadline. They did really good finish work without me having to ask them to do a lot of the detail stuff. It’s the things folks should do. I'd give them an A+ grade. These guys were some of the best contractors I’ve ever worked with, and I’ve dealt with a lot.”

Review by
12/02/2016

“They built a deck for us and did the staining on the woodwork. They were fantastic. They did a perfect job, and it looks beautiful. I would have to give them an A +.”

Review by
12/02/2016

“Top quality work, very professionally performed. Excellent communications between contractor and client.”

Review by
12/02/2016

“They did some work on my deck. They rebuilt my stairs and did some support work. It’s an older deck, so some of the support beams needed to be addressed. They did great work. They did it on time and I felt it was a very fair price. They're an A+ company.”

Review by
08/13/2015

“They were professional and very flexible and willing to work with the client. They did carpentry work, installing some built-ins. Basically we just liked their professionalism. I would definitely give them an A+.”

Review by
08/13/2015

“They redid the deck, and they did a great job. They're good. They’re an A+.”

Review by
08/13/2015

“They do quality work. Back in November they actually re-built my front deck and then I just recently had it stained. I'm hesitating a bit because I had to call them back and had to go back to them to come back and stain it. The weather got cold and they couldn't really stain in those kinds of temperatures, but when the weather got good again they sent me a message and said, OK, the weather's getting better. Give me the colors that you want. And then I never heard from them again, so I had to send a message back a couple of months later and say, OK, I'm about to put the house on the market, I need to get the stain done. But the quality of the work is very good. I actually think when I called several different companies, I liked the guy, Charlie Crippen. I liked his approach and he was very hands-on and knowledgeable, particularly when he came out to give me the estimate and tell me about the different types of wood that he uses. He was more expensive and he was very honest about that, but I felt that he would do a good quality job. I think I would give them an A-.”

Review by
08/13/2015

“I really enjoyed the people that I worked with. They did great work. I thought I got a fair price and they did it on time and to specifications. They were replacing the under structure of a deck. The job took a day. I believe that I contacted a few companies. I can't remember exactly how I came across their name, but from beginning to end they were courteous, they were responsive, they kept their word. So I had no reason not to feel confident that I had picked the right type of firm. I would give them an A+.”

Review by
08/13/2015

“I liked that they were very professional. I liked that their work ethic was incredible. They were always here early and stayed late, and they always went above and beyond to try and do the very best job they could. They showed a lot of care and appreciation for their workmanship. They came to make repairs to my existing deck. It was a very large deck with a lot of intricate details, and they took about a week. I actually got their name from Best Pick Reports. They get an A grade from me.”

Review by
08/13/2015

“They did a great job, and everything fits just right. They did the banisters as well as the deck, and they did a good job. The job took them two or three days, I guess. I think I got them from the Best Pick Reports publication. I would give them an A-. The only problem was that when they put the new decking down, they messed up the little flapper door for the exhaust fan for the kitchen stove. I haven't gotten that corrected, and I need to get it corrected before the winter.”

Review by
08/13/2015

“The work was excellent. They did all the work while I was gone. I wasn't at home; I was on vacation, but they were easy to work with, and they did a great job. They built a brand new deck on my home. It took them a week. They were recommended by somebody else. I would give them an A+. They're amazing.”

Review by
08/13/2015

“I can't say enough good stuff about Charlie and his crew. Easy to work with, excellent quality of work, just nothing but good works. For me, they did a lot of carpentry work in my house. My boss uses them - he's actually doing some remodeling on his house right now. So it was definitely through word of mouth and seeing their work ahead of time. I would definitely give them an A+.”

Review by
08/11/2015

“I liked the quality of the planning, the quality of the work, and the quality of the follow-up. I’d rate them as an A+.”

Review by
08/11/2015

“He custom-made my cabinets, did a great job. It was a master bathroom. It took about a two-week span. The work looked great. I would give them an A.”

Review by
08/11/2015

“They do really good work. They did a built-in dresser in the powder room area. And they did a cabinet for some glassware that hangs on the wall in the dining room. It took them two months, maybe. The job site was fine after they were done. I would give them an A.”

Review by
04/22/2015

“I used T.L.C. Deck Repair. Everything was good—the quality of their work, the way they cleaned up when they were done, the beauty of it, and the originality of it. There was just nothing wrong. They had to take the old decks down, take away all that wood, put in new footings, and build a new deck. There was nothing bad about them. They get an A grade.”

Review by
10/11/2014

“I liked their timeliness, attention to detail, budget considerations and really just all of it. They have done cabinetry work for me. They did a small extension, hardwood floors, a basement, a bathroom. They've done a lot. A painter actually referred me to them. I never had to call them back with an issues. I'd recommend them. I would give them an A+.”

Review by
10/11/2014

“T.L.C. Deck Repair does excellent work. They use beautiful wood, and everything just fits beautifully. They do an outstanding job. They show up when they’re supposed to, and they’re very concerned with everything being done exactly right. They make sure that you’re pleased with the work when they’re finished. I’d give them an A+.”

Review by
10/11/2014

“It was really hard to get in with them and they could only come when I was out of the country. For as long as I waited, it was only the same as everybody that's done my deck. So it wasn't bad, but, because it was so highly recommended, I was expecting that they could do more with the deck. It was really kind of the thing that everybody else had done. They came when they were supposed to and they did the work and they cleaned up after themselves and all that type of stuff. I didn't have to call them back. They were good about saying, hey we don't do work after this time because we're afraid that if we try to do it too late in the season. So I had to wait until the following spring and I couldn't get in until June. I would give them a B because of the whole timing issue and part of it was my fault.”

Review by
10/11/2014

“They did a lot of work for me, not only at the house, but also commercial work. They did what they said they were going to do, and they set up on time. T.L.C. Deck Repair is a good company. When I’ve had to call them back for issues, they’ve fixed them. They should get an A.”

Review by
10/08/2014

“Charlie was great and really easy to work with. It was a custom piece that they built for me and he worked with me to come up with a design and then delivered on time and on budget. It was a built in bed. I'd give them an A+.”

Review by
10/08/2014

“I love T.L.C. Deck Repair. They’re wonderful, and I love the owner. He’s nice, personable, and super honest. They’ve done decks for me, and I have them doing some more work for me right now. They get an A+++.”

Review by
10/08/2014

“T.L.C. Deck Repair has done all kinds of stuff for me. They do great work, and they are very efficient. They do what they say they're going to do, and it looks great. They’re an A+ company.”

Review by
10/08/2014

“They're very easy to work with. When they said they'd be here, they were here. It was a quick process. They were very clean in installing my bookshelves. They were in, they were out, very professional. They did do some additional trim work in other parts of the house. The bookshelves were the largest project that they did for us. If you've ever seen their work, you know that it's done by them. It's incredible. I'd give them an A+.”

Review by
10/07/2014

“They delivered a product of excellent quality, installed it well, and cleaned up after themselves—exactly what they said they were going to do. I liked everything, from their estimate to when they came and walked the job down. It was really a conceptual idea when they first came in, and they completed kind of what I had in mind. We worked together on that. Everything still looks good today. A+.”

Review by
10/07/2014

“They've done all kinds of things in and outside my house. They've built decks and a porch. I was happy with the results. They're very professional. They do a good job, and you can count on them to be on time because they do what they say they're going to do. They were referred to me by people I knew who had used them before. I'd give them an A.”

Review by
10/07/2014

“They're like artists. What we built was a house. It was a small house for my brother. It's beautiful, the attention to detail, some of the little flourishes that went in there were just above and beyond. I would give them an A+. I have no issues. And we're talking about a major project, it was not a small thing.”

Review by
10/07/2014

“He installed a chair rail on a balcony in my house. He did the job I asked to have done, and he did it for the estimate he gave me, and he did it in a timely manner. I'd rate T.L.C. Deck Repair as an A.”

Review by
10/07/2014

“I think he's honest and fair with his work and his pricing. He's punctual, gets the job done, all the good things. He's done trim for me. I'd give them an A.”

Review by
10/07/2014

“We always love T.L.C. Deck Repair’s work. It was a positive experience, overall.”

Review by
10/07/2014

“T.L.C. Deck Repair is excellent. They’ve done work for me on four different properties. They’re phenomenal. I’ve used them for lots of projects, and they can handle big projects, too. The quality of their work is just unreal. They’re A+.”

Review by
10/07/2014

“It was repairing a deck. He did it on time, and it was reasonable. Somebody recommended them, and I chose them because of timing—they could get there and get it done in a reasonable time. I would give them an A.”

Review by
10/07/2014

“They tore down and rebuilt our deck. They did what they said they were going to do, they did it quickly, and they appear to have done a very good job. It took a little follow-up to finally get them out here to get the work done, but once we got everything in place, it was an A.”

Review by
07/28/2014

“They replaced the whole deck, even the foundation because it was not properly done the first time. It was the best job I've ever had on my deck, and I've had it repaired twice. They earned an A grade.”

Review by
07/28/2014

“They replaced my deck. I think they did a very good job. They were very professional, I thought they were excellent in terms of customer service. I would give them an A+ rating.”

Review by
09/20/2013

“I had an issue where TLC Deck Repairs was going to fix something and when I looked at it later I thought maybe it could be done better and they came back and they did it without any questions. Their service was excellent. They are one of the best I've ever worked with. I would highly recommend them. They did my deck. I would give them an A+.”

Review by
09/19/2013

“TLC Deck Repairs redid an existing deck for me. I think that when Lon came out he did a very good job of realistically setting my expectations and letting me know that what I wanted to do, it really just couldn't be done and if that's what I wanted to do, I was going to be disappointed, and so he right-sized my expectations up front and he let me know what could and could not be done and that way when it was all done I thought it looked a little better than what he had told me it was going to be. I would give them an A-.”

Review by
09/10/2013

“They did what they called a holdover job. My deck is old, and the next step would be to replace the decking itself, but they held off from doing that just then to preserve the wood a little longer. I called and got a quote, and the guy was honest, so I went with them. I'd recommend them. The technician didn’t take the next step because he didn’t want to do a job he can't do perfectly, so we didn’t do that, but otherwise, he’s great. I'd use the company again. I give them an A.”

Review by
09/05/2013

“I went with T.L.C. to do my deck repair. It was a job well done—seems like they were well versed in doing decks. I give them an A.”

Review by
09/04/2013

“We ended up using TLC and they were great. The owner came out and he made our deck a huge priority because we had safety issues. Even though they had a lot of scheduled work, we were in a position where our deck might've actually come loose from the house. He's so honest. He did it for a very reasonable price and I would call him again in a heartbeat. I had an overall positive experience with them, very much so. I found them in the home reports. The other thing I really liked about that company was that they are very geared toward making repair and not just selling you a brand new deck. Everybody wants to sell you brand new deck, of course because its more money. But he really tries to make it fit your budget and I thought that was really great. Well I would definitely give them an A.”

Review by
09/03/2013

“They did a deck rebuild. It went really well. It was difficult getting it scheduled only because the weather had been so bad. They actually got finished a little bit ahead of schedule. My overall experience was positive. The owner was pretty thorough and explained what needed to be done. When the workers got here, they realized they needed to put some more joists in and that wasn't something that we had expected. He was conservative on the price as far as the additional money was for it. They cleaned up everyday when they left and, other than just a little noise every now and then, you wouldn't even know they were here. I would give them an A.”

Review by
08/02/2013

“TLC Deck Repairs had good pricing, they were professional. I liked their follow up and service. They replaced several boards on my back deck and then painted two levels of my decking in the back of my house. I felt the technicians were kind, professional and courteous. I would give this company an A+.”

Review by
08/02/2013

“I used TLC. They did a fine job. They raised a deck up. They removed some support columns, they readjusted the stairs. They essentially leveled the deck back out again. That was my first time using them. I think they did a fine job. I would give them an A.”

Review by
06/17/2013

“TLC Deck Repairs was on time, they finished whatever they said they'd do and they cleaned up after themselves. I thought it was a pretty good service. That was my first time using them. I would give this company an A.”

Review by
05/10/2013

“They did a great job. They were incredibly knowledgeable about decks and deck repair. They were very professional and very friendly, and they went out of their way to make sure things looked good. I was happy with the work they did—it was an A.”

Review by
05/10/2013

“They did real good. It was a sealing job. It was fine; they were quick, and the job looked real good. I haven't had to call them back. I wasn't here when they did it, but it was fine. They sent me out a form that I filled out, and they knew exactly what to do. They did a good job. I would rate them as excellent—grade A. I'll use them again when I need my deck sealed.”

Review by
05/10/2013

“They resurfaced my deck and replaced some rotted wood. They were very professional, and they did a good job. Everything was done the way they said it would be. They were a little expensive, but there aren’t that many contractors that that are trying to cheat the level of service they are achieving, so it makes sense that they want to be well compensated for their time and effort. Overall, it was a positive experience, so if I have deck issues again, I would certainly give them a call. I’d give T.L.C. an A.”

Review by
05/10/2013

“It went well. I told them I was free for the whole spring except for the first week of April, and they came the first week of April, but it was fine. I was able to get a neighbor to move some things around and let them do the work. That was the only miscommunication. They refurbished the deck a little, cleaned it, and then restained and sealed. Rejuvenated my deck would be a better term. Everything's still fine today. I’d grade the company an A.”

Review by
05/09/2013

“I had a positive experience with T.L.C. When they came out and took a look, the technician thought they were going to be able to do the job one way, and then when he found out he couldn't, he was very professional. He said, ‘You know what, I made a mistake. I didn't account for this. I had an engineer look at it, and we're going to have to do it this way.’ He presented a fair price, and he came out when he was supposed to come out. I got it fixed, and it looks great. I’d give T.L.C. an A grade.”

Review by
05/09/2013

“They got it done on time when they said it would be done, and it was easy. The guys that work for the company were nice. There's nothing bad about T.L.C. They replaced our outdoor steps in the deck, and I did not have to call them back. I’d give them an A+ rating.”

Review by
05/08/2013

“I had my deck pressure washed and resealed, and they did a very good job. There were no overcharges, there were no surprises—they just came and did what they were asked to do, gave me a quote, and stuck to it, and that's what I wanted. No surprises. I'd give them an A+, the top grade.”

Review by
05/08/2013

“T.L.C. put new supports under one of my decks. They did exactly what they said they were going to do, and they did it on time and at the price that they quoted. I didn’t have to call them back with any issues, either. They were excellent. They get an A+ grade.”

Review by
05/08/2013

“T.L.C. Deck did a fantastic job on my deck. They did not disappoint. They contacted me and let me know what their plan was for refinishing the deck. Most importantly, the work that they did was good; I feel very confident that the deck is protected now. A+.”

Review by
05/08/2013

“They did the work that they said they were going to do—they put up some new supports for my deck, and they were able to clean it up. They did great—no complaints. A+. They really were a good hands-on operation.”

Review by
05/08/2013

“They were great. They did the work just the way we asked, and they were great. They replaced some railings quickly and efficiently. They get an A from me.”

Review by
05/08/2013

“They're good. We've used them for a long time. The work’s done when they say. They quote the work, they charge the price, and the work quality's good. They deliver, they meet expectations, they charge the price, and the work's good. The last thing they did was reseal the deck, but they've done other deck repair for me—deck stripping, deck sealing, that kind of stuff. They've done everything but actually build the deck. They're the highest. I’d give them an A+ grade.”

Review by
05/08/2013

“I had a positive experience. He repaired the deck and there was one piece of wood that was really old and beat up and kind of splintered. He replaced that because it needed to be done. I wasn't there and he wasn't able to reach me to have me make a decision. But saw it needed to be replaced and did it. He said, ‘it wasn't in the estimate. You don't have to pay me for it but I would like is that we kind of go half on it type of thing.’ I was more than happy to give him half of what it would have cost. He saw something that needed to be done and did it so I just thought that was a nice gesture. Something that is missing typically today. Since I am out of town, it was a little unnerving trying to coordinate and having it done and not being familiar with anyone's work out there with respect to decks. But he made it pretty seamless and pretty easy for me, so I appreciated that as well. I'd give them an A+. They were excellent.”

Review by
05/08/2013

“That happened almost three years ago. They did a great job. They didn't spend more than they quoted, they did it on time, and the quality of the job was very good. They removed the deck and put in a brand-new one. It was a very old deck—20 years old—so they removed the whole deck. It looks nice. I’d grade them an A.”

Review by
05/08/2013

“The staff and the product were wonderful. The deck looks great—they definitely customized it, with design elements and additional shelving. They discussed my needs quite a bit, so they didn’t just show up with a preconceived idea. They definitely made the deck how I needed it. I’d give them an A+.”

Review by
04/16/2013

“We had work done on our deck by T.L.C. Deck Repair. They did a great job.”

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