Exterior Design & Decks
8th year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Exterior Design & Decks has received 4.8 out of 5 stars based on 105 customer surveys.
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8th year as a Best Pick Call
"We design and build distinctive outdoor living areas, and according to our customers, we provided the finest home improvement experience they've had. We believe that communication before, during, and after construction is essential to customer satisfaction and peace of mind. We deliver what we sell."

Richard Thomas | President
Company Information
Services Offered
Exterior Design & Decks builds outdoor living areas, including custom decks, screened porches, three- and four-season rooms, pergolas, fireplaces, and front porches.
Minimum Job
All jobs require a $10,000 minimum.
Warranty
Exterior Design & Decks offers a five-year warranty on all workmanship.
Company History
The company is a first-generation family business owned by Richard Thomas and his son-in-law Valiant Nielsen. Exterior Design & Decks has been serving the metro-Atlanta area since 2003. Richard and Valiant are involved in all projects.
Employee Information
Most employees have worked with Exterior Design & Decks for an average of eight years.
Additional Information
The company specializes in working with a wide variety of materials and design options for both decks and screened porches.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
4341 Sugar Maple Chase NW
Acworth, GA 30101
Hours
Mon
8:30 am - 5:00 pm
Tue
8:30 am - 5:00 pm
Wed
8:30 am - 5:00 pm
Thu
8:30 am - 5:00 pm
Fri
8:30 am - 5:00 pm
Sat
Closed
Sun
Closed
Licenses
RBCO003792

Compiled Score:

Exterior Design & Decks has received 4.8 out of 5 stars based on 105 customer surveys.
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85
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18
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/21/2017

“Exterior Design was great. It was positive because they were real professional. And Val Wilson was who I worked with, and he corresponded. I have scans of emails with all my questions. He would stop by if there was something we had a question on. They were very professional. And the guys who were here doing the work were so respectful. Even though they were pounding nails and making a ruckus, they were very quiet and calm and easy to talk to and explained things real well. So, it wasn't just the work that was great, it was the professionalism from everybody, from Val to the people who were putting the project together. They did a pergola—kind of a privacy wall with a pergola design for privacy, and it turned out great. There were some things that didn't match as well because of some of the wood, but they came back and fixed it, so it's perfect. I would grade the overall experience with an A+.”

Review by
09/21/2017

“Absolutely fantastic, top-notch. They just did great craftsmanship. They just did a really, really great job. They dotted their 'i's and crossed their 't's. They did everything properly. They ripped down a deck and they did a sunroom—a 16 x 14 sunroom—in the backyard. I would give the overall experience an A+. They were very, very good. I can't say enough about them. They really paid attention to a lot of detail, like little things that they couldn't have done, like insulated underneath the sunroom that's closest to the ground. They did all the right stuff. We had a couple of issues with the windows—they were the wrong size—but they took care of it. They actually ate the cost of a couple things because they ordered the wrong things. They are top-notch.”

Review by
09/21/2017

“It was positive because of the attention to detail, even the courtesy of the crew while they were at our house was nice. The workmanship was very good. They cleaned up their mess after they were gone, and we're really enjoying the deck that they did for us. They removed the old deck and then put in a new deck for us on the back porch. The old deck was just a plain old deck, and they came in and put in not only a new deck, but put a new roof over it. They did quite a bit. I would grade the overall experience with an A. I've already recommended them to two other people.”

Review by
09/21/2017

“We had a deck built. I liked that they were efficient, quick and did a really good job. They built a deck on the back for us. I would grade the overall experience with an A+.”

Review by
09/21/2017

“They did good work. They built a deck and a sunroom. I would give them an A.”

Review by
09/19/2017

“The experience was right down the middle, maybe average to one tick above average. I had somebody who wasn't paying close enough attention. They subbed things out because that's what they do, and I'm okay with that; but I had to be the one doing quality control and waving my arms and saying that you need to get out here, this ain't right. And they made everything right, but I wished that somebody was paying closer attention. They built a screen porch for me. I would grade the overall experience with a B-.”

Review by
09/19/2017

“They tore down the old deck and built a brand new deck. It was a positive experience because they knew exactly what they were doing. They didn't have call us or call back. If you had a question, they could answer it from the guy that came out and did the first initial visit. They all knew their business, what foundation was needed. They were very professional, and they knew exactly what they were doing. The guys on the job just went to work. And the foreman that was there all the time, he knew exactly what was going on and helped with any minor problems, and they just worked like crazy and did a great job. I would rate the overall experience with an A+.”

Review by
09/19/2017

“They built us a screened-in porch. They did a terrific job. The craftsmanship was very good. The crews were real nice and easy to get along with. It was up to expectations. It took about eight or nine weeks to complete. I would grade the overall experience with an A+.”

Review by
09/19/2017

“It was positive because they were honest, timely, good quality work. They did a brand new deck, a roof and flooring for me. They workers were great. Everything was great. I would grade the overall experience with an A. I have already recommended them to a friend.”

Review by
09/19/2017

“They did really good. Really happy with them. Highly recommend them. It was positive because of the good-quality workmanship. They put a deck on the back of my house. I would grade the overall experience with an A+.”

Review by
09/15/2017

“It was about a year ago. It's neutral because Exterior Design has to come back this year to re-stain the deck because it just wasn't done properly or what they put on there didn't come out good. The reason is that they put some stain on it and they didn't tell me that it was a clear one and it would wear off in 12 to 24 months. I would grade the overall experience with a C. Quality of work—still got issues. They are supposed to come back because I've got some boards that are rotting right now. It's not workmanship, it's materials. Customer service—they've called several times saying they were coming out, but then they don't come out and they don't call. Punctuality—follow-up is not good.”

Review by
09/15/2017

“It was a positive experience because they did what they said they were going to do, and they did it on the time, and the quality of the work was excellent. They replaced a back deck with a screened-in porch that was a total re-design. So, we took off everything that was there, and they rebuilt the whole thing. It took a while, started in November and they finished, except for some rough work, probably by the beginning of March. They had to deal with some weather. I would grade the overall experience with an A. Expertise—they had one or two things that if we had to do it over again, we would do differently.”

Review by
09/15/2017

“There are still some things that—they are going to come by and take photos later next week—and there are some things that I would like them to fix, like leaks that come through still. They sent the guy out twice and it's still leaking. I can't really say I'm giving them five stars. They did a sunroom for me. It was a positive experience because they did a good job. The carpentry work was good, and the crew they sent over did fine. I would rate the overall experience with a B.”

Review by
09/15/2017

“It's been a while. It was positive because they seemed to pay attention to detail, and we haven't had any serious issues in the last year; so, overall, they did a good job. They removed the existing rear deck and put in a rear deck that extended the length of the back of the residence. It took them maybe six or seven weeks to complete. There were some weather issues that slowed things down, but probably six weeks or so. I would rate the overall experience with an A.”

Review by
09/15/2017

“It was positive because of the design that he gave, the work quality is superior, communication—it was all good. They built an enclosed patio, a screened-in porch. It took a couple of weeks for them to complete it. I would grade the overall experience with an A+. I've recommended them to a lot of people. In fact, this is my second time using them. At my last house, I had them do some work there. I'm a happy buyer.”

Review by
09/15/2017

“It was positive because they did things on time without any more follow-up. They built a sunroom and a deck for me. The workers were good. I would give the overall experience a B.”

Review by
09/15/2017

“It was positive because of everything. They replaced my rails on my front deck and totally replaced my back deck. Heard about the company from an old friend. I would grade the overall experience with an A+.”

Review by
07/14/2016

“It was a positive experience with a disclaimer. So the lock on one of my gates didn’t work. It took me maybe a month or two to get them back out here to repair that. It still doesn't work correctly. I've given up on it and I've called them back again. I'd give them a B.”

Review by
07/14/2016

“They built a deck for me. I had probably two or three different quotes. It was their responsiveness, professionalism, coming on time, meeting me with the busy schedule, and following through on all of the other punch list items as the contractor was working. They built a deck and also an underneath system where I had a patio. They installed fans and lighting. So a little bit more than a deck, an above deck as well as underneath. It keeps the patio dry and it's almost like another room without screens. I'd give them an A. I have no issues. I already have recommended them.”

Review by
07/14/2016

“It was a very positive experience. They were on time, very informative, and they laid everything out for me. When the job was completed, it was exactly what they said they were going to do. They did a deck for us. They get an A grade from me.”

Review by
07/14/2016

“They were extremely professional, and they did a great job of cleaning every day before they left the job. I had a very good experience overall. They did an exterior screened porch and deck. I’d give them an A. I would highly recommend them .”

Review by
07/07/2016

“I liked the promptness. They showed up every day according to the schedule. I liked their quality of work, especially when I sat down with Rich and went over the estimate proposal. Everything was done according to spec. The main thing was the quality; it was a good job. They built a new deck. Overall, the experience would be an A. They cleaned up well after the job. Their staff was more than hospitable. They even followed up a couple of minor tweaks here and there, they came out promptly even after the job was done. I've already recommended them to a couple of people and I'm used as a reference as well. I would highly recommend them.”

Review by
07/07/2016

“Overall, it was satisfactory. I've asked them to come back and fix some things. I'm a little disappointed because I had the feeling that once I paid I would never see them again, and that was the situation. A lot of the vertical beams for the deck have split open. I've asked them if it was normal that they were splitting because my old deck was more than ten years old and none of it was split. They said it was normal. I said, ‘That's fine, but they're all splitting can you explain to me how the deck that my neighbors have are not splitting and my brand new deck is splitting?’ They kept on saying it's normal and they're not going to change that. There are some deficiencies that they've ignored. Overall, I was happy with their work. Once I paid them, I've never heard from them again. I have to live with the defects because they guarantee us five years. If there's an issue five years from now, they'll replace it. They don't seem to have an issue with it because they've got a five-year warranty. I don't know what that means or what that's worth. They were easy to deal with during the negotiations and the discussions, but once I paid the last bill they disappeared. Overall, I would say satisfactory. I would've given them an A+ if they would've come back and discussed the issues. I would give them a B-, it wouldn't be a B+. They showed up on time and did the work on time. I had to clean up after them. I would recommend them with caution.”

Review by
07/07/2016

“I liked that they listened to what I wanted and were able to accommodate the changes to finish the job in a timely manner. They did a deck and an undercover deck system for drainage. I'd give the overall experience a B. There were some things that weren't communicated upfront that added to the cost, but I was satisfied with the end result. There were some things that were miscommunicated, but that was fine. I was expecting the owner that I met with to do the service, but he contracted it out to somebody else, which was not expected.”

Review by
07/07/2016

“They were cost effective, efficient, and did a quality job. They put on a cover deck. I'd give them an A.”

Review by
07/07/2016

“They got back to me quickly and did everything I asked them to do. I had no problems with them. They built a deck.”

Review by
06/23/2016

“They were very good. They renovated a screen porch and built a deck.”

Review by
06/23/2016

“They replaced my deck on the backside of the house. They replaced three posts under our sunroom and put new footings under there. The original builder didn't put the new footings under there. He came out, we told him what we wanted, and his two men crew came out and did everything that we asked them to do. That's the number one thing. I was always concerned about the new Georgia codes for decks. So I was always watching that, and it looked to me like they followed that pretty well. They earned an A.”

Review by
06/23/2016

“It was very good. They put in a deck and a swim spa. The design was great. One of the owners of the company was very responsive. If there was ever anything that we were not one hundred percent satisfied with, he redid it without any questioning. The quality of his carpenters was excellent. We were really pleased. I'd rate the overall experience an A+. It was a very complicated project and we had to coordinate a lot of different subcontractors. It's not always their fault, sometimes the timing of things didn't work out as quickly as we would've liked. That's partially because he might not be able to get the electrician to come when we wanted him to. The project did take about six months, which is a pretty long time.”

Review by
06/23/2016

“They did a deck re-do. They did put in a little sun shade. I think their work was very good quality. Their price was better than any of the other ones that we interviewed and they were responsive. It was all good. I'd give the overall experience an A. I really don't have any complaints at all.”

Review by
06/15/2016

“Exterior Design & Decks rebuilt an old porch. Then they put in a screened-in area over the decking on half of the house. I felt that they were very thorough. They followed up on everything and had high-quality work. They were easy to work with and talk to. I’d give them an A. I’ve already recommended them .”

Review by
06/15/2016

“They built a deck. I like the quality of the work and the craftsmanship. They were on top of stuff and they're pretty reliable people. I'd give them an A. I have one caveat. They built a beautiful deck, but I would give the electrician an F.”

Review by
06/15/2016

“They recently completed our deck. They were very good. When we approached them, I was looking at a number of different deck companies, but a lot of them wanted to get our down payment to do an estimate. Rich Thomas, their lead sales guy, came out without hesitation, responded very quickly. He did not require any upfront payment to come out and do an estimate. With that alone, it set a good, positive tone with me. I didn't even consider anyone else. I looked at their work online and they had a good reputation. It started out as good and positive. As we worked through it, we were very pleased with the design we came up with together. Then from there, it was pretty smooth sailing. They had a good team of people. They were very friendly, positive, easy to work with, and very responsive to our needs. I don't know that you could ask for any more than that. I didn't do a lot of shopping around so I felt like the price they quoted me was fair. I could've negotiated or gotten something maybe a few dollars cheaper, but that wasn't even that important in the end. I'd give them an A. I've already told some people about them.”

Review by
06/15/2016

“They  built resurfaced the deck. Their crew was amazing and very knowledgeable. I'd give them an A.”

Review by
06/15/2016

“They redid our deck. It was a deck renovation and they did a great job. They were really professional and you could tell that they knew what they were doing. I'd recommend them.”

Review by
06/15/2016

“Everything was great. They did a deck for me. It was quick, it wasn’t painful, and it looks nice. I'd give them an A. I already have recommend them.”

Review by
05/27/2016

“They had a good response and it's been nice so far. I'd give them a B+. I have some stuff that I need to get them to come back out to check out.”

Review by
05/27/2016

“They were great with communication and did everything in a timely fashion. In the end, we were happy. We had a deck built. A+ for them. Everything was great. I think we already have recommended them.”

Review by
05/27/2016

“They're very easy to work with. They rebuilt two decks and a spring room. I'd give my overall experience an A.”

Review by
05/27/2016

“They were fast. I'd give them an A- grade.”

Review by
05/27/2016

“I'd give them a B+ overall.”

Review by
05/27/2016

“In the design phase, we told them exactly what we wanted and they said it couldn't be done that way. We ended up going with what was recommended. When we got in the middle of the project, they said, ‘Nope that's not going to work.’ They ended up putting it back the way we originally designed it and I had to pay for it. The guys who built the deck did an outstanding job. They were diligent, they were clean, they did a good job. Overall, I'd give it a B.”

Review by
05/27/2016

“They did excellent work. They were here when they were supposed to be and got done when they were supposed to. It was excellent work all the way around. I’d absolutely give them an A+. Our deck is a sight to behold, and it’s built like a tank .”

Review by
05/27/2016

“They did a great job for us. The quality of their workmanship was really tremendous. I was very pleased with the whole thing. The two young men that did the job were fantastic. It’s a deck that we’re very proud of, and it was first-class work. I’d grade the experience as an A. I have recommended them .”

Review by
05/27/2016

“They were good at getting ideas and the estimate throughout the whole process. They were very responsive, and everything they said they were going to do they did. They offered great suggestions and were very responsive to any needs I had. They get an A grade from me. I would recommend them.”

Review by
05/27/2016

“They were excellent. They deliver what they promise. I’d give them an A. I couldn’t recommend them more. They were great. They worked long hours to finish the job on time. Everybody—from the people that installed the deck to the guys that came from management—was professional .”

Review by
05/27/2016

“They were prompt. When they said they were going to be here, they were going to be here. When they said they were going to get us the price estimate, they got it to us on or before when they said. Their work was good. They cleaned up after themselves, the work was great, and I had no problems with it. They did some deck work. They get an A from me. I already have recommended them.”

Review by
05/27/2016

“My work's not quite done yet. They still have to come back and put on a door. We still have to settle up, but so far, it's been really positive. They stuck to their timeline, they clean up after themselves, and they proactively communicated if there were changes they needed to do to the plan. They rebuilt a portion of our desk for us that had some wood rot. They deserve an A.”

Review by
07/30/2015

“They built a side deck off of our screened-in porch. They completed the job in the time they said they would, and with contractors, that's not always the case. They were punctual, they were on time, and they showed up when they said they would. It looks great. I felt like the price was reasonable, and we're happy. To be very honest, my neighbor had a job that they were doing for him. I wouldn't have gone with them if I didn't feel like their work was going to be good, but it just worked out to where it was very convenient. I think if that hadn’t been the case, I would've gone with them anyway. They get an A from me.”

Review by
07/30/2015

“They built a screened-in deck. Technically it's a deck, but it's screened in. The overall craftsmanship is still pretty solid. I selected this company because of recommendations. I'd say an A suits them best.”

Review by
07/27/2015

“I just think they did a great job. They were very, very good, and they did excellent work. They were very professional. Last year, they put our deck on for us, and this year, they restained it and painted. They did great work. To install the deck, it took probably about a week, and then to do the staining, it was three days. Exterior Design & Decks is an A-rate company.”

Review by
07/27/2015

“I've had a very good experience with Exterior Design & Decks. Their people are timely, they stay on budget, and everything about them was good. He took down an old deck and put a new one up. It took maybe about five days. The cleanup was very good, too. It’s an A grade from me.”

Review by
07/27/2015

“The people from Exterior Design & Decks were responsive and on time. They put on a new deck. I think it took about a week. The cleanup was good. I chose them because some friends had used them. I'd give them an A.”

Review by
07/23/2015

“They completed the work in time, and the contractors were very friendly. They tore down the old deck and put on a new one. I think it took about a week or longer. That was how long they told me it would take. I would rate them as an A.”

Review by
07/23/2015

“I liked everything from A to Z, the whole package really, just quality work and people that do what they say they're going to do. I had a deck extended and they actually covered it and screened it in. It took two weeks max. That was in line with their original estimate. I chose them from just their website and the reviews and one of the references that I called. I'd give them an A, excellent.”

Review by
07/23/2015

“I had a positive experience with half of them. The other half, I did not. This has all been recorded and spoken with the management over their exterior deck. They had issues with the. We had issues with the manager, who was the super on our particular job. That was terrible, quite frankly, but the workers kept showing up, waiting for materials, waiting for schedules, that kind of thing. So the work crew was very good and my salesman was good. But, internally, they had issues last September. It took at least a month's time because of him. It was an existing open deck and we had them replace the deck and then build a screened-in porch on top of it. I'm going to have to say mediocre.”

Review by
07/23/2015

“They started the work and finished on time. They were supposed to come back and do some, I forget what it's called, router or finish on of the ledges, the handrails, it hadn't been done and I called more than once, like several times, for them to come and give an estimate to do an extension and I haven't heard nothing back from them. This was a new deck. It took a week. I'd go with B. If you had asked me this prior to me trying to get a hold of them for repeat business, I would've recommended them, but literally it must be nice not having to return a potential future client or turn away money so I would say I wouldn't recommend them because I've sent text messages, emails and phone calls and I just got tired of calling them. I mean I really liked their work, they were professional, the guys that came out, the work was done the way I wanted to, but I guess there's other opportunities out there to make more money than what I was willing to pay or bigger jobs than mine.”

Review by
07/23/2015

“The people from Exterior Design & Decks did very good work. First off, they came and gave good ideas on how to do it. There was an old deck there—that was a new design—and of course it was not following code anymore. It had been done maybe 15 years before, and of course, things have changed since then. He explained to me what the code was now and what I needed to do. I could do it, and actually, the deck looks awesome. Furthermore, the guy who was in charge of building the deck was a very nice guy and worked very well, too. It was a good experience. It was in the winter—we did this in February or March, and then we had a lot of rain, snow, and very cold weather. I'd say it took about two weeks, maybe. They deserve an A.”

Review by
07/23/2015

“In particular I like the two workers that did all the work. We don't know their names. They were excellent. They worked professionally and pretty much on their own. They tore out an old deck and put in a new one. The job took about three weeks, maybe four weeks. It was mostly good work with an issue. There's very poor supervision and there was no follow up at the end, no walk through for the final payment. We hardly ever saw the supervisor and the guy who sold it to us we never saw. I would recommend them to someone else.”

Review by
07/23/2015

“It was mostly positive. The work was really good, they just have problems putting doors on. They worked on it for about four days and couldn't get them fixed, so I ran them off and I hired somebody to fix it. They did a total deck removal and new deck, screened in porch. They worked on it for about two and a half months. I think they beat their estimate. I'd give them a B. I would recommend them to someone else.”

Review by
07/23/2015

“The quality, the precision, it's really craftsman work they provide, easy to deal with, very reliable company. It was a screened porch and a deck. I'd give them an A.”

Review by
06/09/2015

“Exterior Design did the work for us. It went very good. I would say there were some problems with communication. There was a kind of blast in communications here and there but the work was great. They just finished maybe two weeks ago and we've been enjoying the deck ever since. I’d give them a B. I would recommend them to a friend and my advice to them was to be more accessible by email and fax. Communication was the only thing. The workmanship and everything else was great.”

Review by
06/09/2015

“The deck looks great. It just took a little longer to get started than I hoped. They did a good job. They unfortunately finished in the winter, and it was very cold. The salesperson, Kurt, is very knowledgeable. I wouldn’t say they were in a hurry, but there were a couple of deadlines that I asked them to finish by, and they did come out and try to accommodate me. I’d sum it up with an A-.”

Review by
06/09/2015

“Exterior Design was the company I used. They did a really good job. They did exactly what I wanted them to do. They did a screened in porch and a deck. I’d probably give them an A-. I actually already recommended them to someone.”

Review by
03/25/2015

“I had outdoor decking and a walk-out daylight basement under my deck done by Exterior Deck & Design. It went well. They did a nice job. They were very timely, they did good work and good quality, and they were very customer-service oriented. It was a family of guys—brothers-in-law and cousins—so it was a good group of people to work with. They did things well with good craftsmanship. I’d call it A work.”

Review by
07/29/2014

“They did my deck, and they did an excellent job. They came back for any problems I had in a timely manner, and I didn't have any complaints. I think I found them in the Best Pick Reports book. They get an A+ rating.”

Review by
07/29/2014

“We were selling the house, we had something about the deck sagging, into the sediment. The house was four years old, so we had them come in and do that. They did a good job, we were really pleased with their work. When we had a couple of questions about the thing, they came out and adjusted it to my satisfaction. I had a couple of neighbors who did work by them. I'd probably give them a B+.”

Review by
07/29/2014

“Exterior Design & Decks replaced the deck and did some painting on our trim. We're really pleased about that. I would grade them as an A.”

Review by
07/29/2014

“They built a deck on our house. The quality of the work was good, and the owner was very receptive and responsive—A+.”

Review by
07/23/2014

“They were very easy to work with. They showed up, and we liked the workers—they were friendly. Once or twice, they left a little bit, but we reminded them because we knew rain was coming. Overall, they did a great job. We chose them because we knew a couple of people who’d their decks done. They should get an A.”

Review by
07/23/2014

“They did some deck refinishing things—carpentry, electric, and some stonework. There were a few issues, but they handled them well before it was an issue to me. I'd give them an A without a question, and I told them I'd review them any time.”

Review by
07/23/2014

“Exterior Design & Decks was spectacular in every regard. We had a deck that we expanded to turn into a screened porch with an outdoor kitchen. The work was high quality, and they did it on time. Their customer service did everything right—A+.”

Review by
07/23/2014

“We did our deck—we literally took everything down and put it back up. Then, we did some stairs going down the other side of our house. They were efficient and arrived on time. I would give them an A- because I had questions about the wood, but he answered them.”

Review by
07/23/2014

“We had an open deck on the back of our house, and Exterior Design & Decks extended the deck and built stairs down to the backyard. They were really good at helping us select materials and making sure we made good decisions. I’d absolutely give them an A.”

Review by
06/10/2014

“I had someone build a deck, Exterior Deck and Design. The quality of the work made it positive. It was a combination of my design and them helping me with the process. They listened to my concerns. The cleanup was good. I would give them an A+.”

Review by
06/10/2014

“They were good. I liked the quality product that they had. they did a good job. They built a deck, a trex deck. It had some nice design to it and then we did a patio beneath the deck and they did some stackstone work around it. This was the first time we used this company. I would use this company again. I would recommend them. I found out about them in the Home Reports book. I'd give them an A.”

Review by
06/10/2014

“They do the sunroom, decking, everything. Their quality of work is very good. The workers were on time, knowledgeable, friendly. They're very very good. They were respectable of my home. It's an A.”

Review by
04/01/2014

“Exterior Design & Decks replaced our deck and the stairs leading to it. The customer service was terrific. They get an A.”

Review by
04/01/2014

“They did a very good job for us. I'd certainly give them a B+. They did a small outside deck.”

Review by
04/01/2014

“They did the deck and the porch. They did a good job. But I have a little regret. First of all, they were very nice. Especially the owner. He's a very nice guy. He's very knowledgeable. the problem was that we started talking about the project in August last year and they were not able to get started until October. They may have some issues but they explained to me that they were short of people. I wanted to get it done before my in-laws came overseas. Unfortunately, they were only able to get it started after they came here. And another issue is about the timing. They got started in October and they had everything done by January. So it took almost three months. I would give them at least a B because they still did a good job. Their work is good. I talked to the owner and I told him my concerns and he gave me some discounts. So I was still happy. Their price is still reasonable. before I hired them to do my project I contacted other companies. I set an appointment with others, they're always late or they postpone for whatever reason. But Rick was on time. So that makes me feel good.”

Review by
03/31/2014

“They redid my deck and the steps to the deck. I'd say they were an A because I haven't had to call them back for anything else.”

Review by
03/26/2014

“Exterior Design & Decks extended our deck. I would grade them as an A.”

Review by
09/24/2013

“I found a deck company. It's called Exterior Design and Decks. They redecked the surface of my deck. They replaced the floorboards. I would give them an A+. The workers were very good.”

Review by
08/06/2013

“Exterior Design & Decks built a deck for us, and it was excellent. They did a terrific job. The county inspector looked at the deck and said, ‘I wouldn’t mind having this at my house.’ I’d give them an A+.”

Review by
07/31/2013

“Everything went OK. It was definitely a positive experience overall. They did it really quickly—very professional—and on the work, they paid a lot of attention to detail. They did a deck and a pergola, and I haven't had to call them back about anything since the work was complete. They get an A+.”

Review by
07/30/2013

“When they needed to get something done, they got it done. They redid our deck. I chose them just because of references and seeing their work. I haven't had to call them back since they finished the work. They could probably improve on communication; a lot of the time, I was talking to the guy who was working, instead of the general contractor or the contractor. They get an A-.”

Review by
07/30/2013

“What sticks out about Exterior Design & Decks is the good-quality work. They put in a back deck. I got them on a short list from one of those published books. They were the lowest priced of the three inside the Home Reports. They deserve an A.”

Review by
07/30/2013

“They were very good at listening and giving advice on how to make it functional. They built two decks, both of which were very well constructed and done on time. We’re very satisfied and still enjoy the decks on a daily basis. They’re an A.”

Review by
07/30/2013

“They just finished. I liked their response time and that they did what they said they were going to do. They put in an 8- or 10-foot-by-16-foot screened in porch, and they put in a 16-by-20-foot deck. They put in two gates and five stairs to the upper deck, which is 8 by 32 feet. Everything still looks good. I think I’ll rate them an A. The only thing I was disappointed in is the tile job, and I let them know about it.”

Review by
07/30/2013

“They did some work for us. They did our deck. I had a positive experience. They did the work quickly. They cleaned up after themselves. Kept it, everything looks great. The final product looks great. They built a deck, and stairs, and lower deck, and railings. Not that it matters, they did it, I think they started it end of March and maybe beginning of April. I haven't had to call them back since the work was complete. I guess I'd give them a B+. It took a little longer than they initially quoted, but that was my only beef.”

Review by
07/29/2013

“They have done some work on my deck. They gave me a somewhat positive experience. There were some things they had to come back out and fix; they put some warped wood in, things weren't lined up correctly, and there was some wood that was split—that kind of thing. They came back out, and we haven't had to call them back since. I probably should have called them back, but we just moved on with life. I'd say their grade is about a B-.”

Review by
07/29/2013

“The crew that was there was very good, and I think their construction was excellent. They did exactly what they were supposed to do. They replaced my entire deck—a lot of deck work. I guess the only suggestion would be a little better scheduling up front; it was scheduled only because somebody else cancelled, so it worked out great for me, but that would be my only comment. I'd give them an A. I thought they did a great job.”

Review by
07/29/2013

“I like their attention to detail, and mostly, the custom stuff was always right. It was a pretty elaborate project, actually. It was a deck that has a water pipe underneath, so basically, they built a room underneath—like a three- or four-season room with glass all the way around. The deck is actually two parts; one is an open deck, and the other one has a roof and is screened in. There was one minor issue; they were at the final stages, and I had to call them about a shift that caused the door to jam, but they came out and fixed it with no problem. Basically, there was a post that was sitting on a brick, and the brick cracked, and they took care of it. I'd give them an A.”

Review by
07/29/2013

“I had a very positive experience. Everything they told me they were going to do was done promptly and efficiently. They built a screened porch off the end of my home with the roof of it as a deck for the master bedroom. Exterior Design & Decks is an A+.”

Review by
07/29/2013

“Exterior Design & Decks did some work for me within the last several months. They were on time, professional, paid attention to detail, and certainly did good quality work. They replaced my deck and put on a new pergola. I would say they rate an A.”

Review by
07/29/2013

“They were on time, and they were within budget. The crew was consistently there day after day—on time and focused on their job. They were very skilled at what they were doing. They just did some work on an existing, elevated deck; they built the screened-in porch and roof systems on top of that. I'd give them an A.”

Review by
07/29/2013

“They did a good job. I had a very positive experience all the way through. I chose them because of the sales rep. They put a deck in, and I liked the quality. I've called them back multiples to upgrade the stuff they did for us the last time they were out. I would give them an A.”

Review by
07/29/2013

“I like the quality of the work they did. They built a deck for me. I have had to call them back since the work was complete, but they were responsive. Everything worked in the end. They get an A- from me.”

Review by
07/29/2013

“I love their work. The deck is my favorite place in the world. A+.”

Review by
07/25/2013

“Exterior Deck and Design is who we went with. We had a existing deck. They tore it down and essentially replaced it pretty much on the same footprint except expanded it. They also subcontracted out to some folks to do some pavers. We were really happy with the deck, but the patio a little less so. It was a positive experience. They were very responsive and helpful. There were certain things that we just don't love about the patio, but they did come back to try to fix some things. It was overall positive. I'd give them a B. On the deck work, it's an A. It's the other stuff that kind of brought it down, the patio work. Which they subcontracted out.”

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