NSquare, Inc.
2nd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

NSquare, Inc. has received 4.4 out of 5 stars based on 155 customer surveys.
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2nd year as a Best Pick Call
"NSquare, Inc., is determined to redefine our industry by changing what the customer-contractor experience looks like. Our sole focus is on providing sound, quality, and environmentally sustainable solutions for our customers' needs courteously, efficiently, and honestly. We believe in consistency and that experiences should be remarkable."

The NSquare Team
Company Information
Services Offered
NSquare, Inc., uses patented PolyLevel polyurethane injection to lift and level sinking concrete slabs for residential and commercial customers. Areas of repair include pool decks, patios, sidewalks, walkways, driveways, and concrete steps. The company's additional services include foundation repair, crawl space repair and encapsulation, sump pump installation, sinkhole repair, and wood and dry rot damage repair for crawl spaces.
Warranty
NSquare offers a transferable five-year warranty for concrete leveling services.
Company History
The company has been serving customers since its founding in 1990.
Distinctions
The company is a Supportworks contractor and a member of the Greater Naples Chamber of Commerce. NSquare was ranked 10th in the 2016 list of the Top 50 Supportworks Dealers in the nation in the Concrete Division.
Licenses
CGC045302
Areas Served
Coral Gables, Doral, Hialeah, Kendall, Key Biscayne, Miami, Miami Beach, North Miami Beach, Opa Locka, The Hammocks, Dania, Deerfield Beach, Hallandale, Hollywood, Miramar, Pembroke Pines, Plantation, Weston, Coral Springs, Deerfield Beach, Fort Lauderdale, Parkland, Pompano Beach, Sunrise, Jupiter, Lake Worth, Lantana, North Palm Beach, Palm Beach Gardens, Palm Springs, West Palm Beach, Boca Raton, Boynton Beach, Delray Beach

Compiled Score:

Casteel Heating, Cooling, Plumbing and Electrical has received 4.7 out of 5 stars based on 319 customer surveys.
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HOMEOWNER REVIEWS
Date Collected
Review by
10/27/2017

“The job consisted of a hairline crack that had separated to approximately a quarter inch and was beginning to settle. Not wanting to just fill the crack and prevent future settling I wanted it brought back up like it was. The initial quote was fair and responsive. The contact with the company and the appointment was professional and punctual. When proceeding to do the job they got very close to having the corner of the pool deck put back in perfect position. But not without a lot of trouble and time. As they drilled the holes and injected the foam what they had achieved and positioning was completely jacked out of place the deck was 7-inches above where it was before the gap was much bigger. They were at a loss and didn't know what to do they had a hard time getting a field manager to get back ahold of me I told them to stop because it continued to get worse as they dug out what they did and did it again. With no response from their field manager I told them to quit what they were doing.”

Review by
10/26/2017

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10/26/2017

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10/25/2017

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10/25/2017

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10/25/2017

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10/25/2017

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10/25/2017

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Review by
10/24/2017

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Review by
10/23/2017

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Review by
10/23/2017

“Had to have them return to fix a problem, they pushed the schedule way out until I stopped payment. Then responded more quickly. Team from second visit was more professional than first team.”

Review by
10/23/2017

“Job was not done as described.”

Review by
10/22/2017

“They were very professional, were on time and were easy to work with.”

Review by
10/22/2017

“Swimming pool deck had some crack and erosion under the deck. Although the repair was expensive it was less costly than replacing the deck. Crew was great and professional.”

Review by
10/22/2017

“I wanted to raise and stabilize a concrete step. The crew was afraid to do it and ended up only stabilizing it.”

Review by
10/22/2017

“I am still waiting on a response regarding final work completed and graph updating. I have had to call repeatedly, email and get evasive responses from the salesperson. I would like to be contacted by the manager Mike to supply a final graph that includes my back-patio area which we paid for on a return visit to correct a drainage problem created by the first work completed. We still have the drainage issue it was not corrected and the back-patio area was filled with the foam but the techs said the price quoted did not include the cracks being filled in with caulking. Ridiculous, how would I know that he was not quoting that when the first job fully included that. The first crew also although very kind left several areas unattended to, and completely broke an entire section of my driveway out and had to fix and repair that. They seemed to complain and had no idea the crew would have to be here to after 11:00 at night as they arrived late and were not properly versed on the job o”

Review by
10/22/2017

“They were not able to complete the job as described or promised, however the workers who came out were very friendly and courteous and tried to complete the job. Customer service quickly refunded our money when they were not able to complete the job as described. I would recommend them to others who may benefit from their services because they tried and when they couldn't, they were quick to give a refund.”

Review by
10/22/2017

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Review by
10/22/2017

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Review by
10/21/2017

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Review by
10/21/2017

“Poly fill.”

Review by
10/21/2017

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Review by
10/21/2017

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Review by
10/21/2017

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Review by
10/21/2017

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Review by
10/21/2017

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Review by
10/21/2017

“I had hired NSquare to raise a section of the pool walkway for a price of $800.00. They failed to raise it and instead got the polymer filler all over my house and door. I had to spend money to repair the hurricane shutter and repaint the area of the house. In their defense the customer service was very good. They reimbursed me for the money I had to spend and replaced the glass. I still had to pay the 200 deposit which I didn't expect to be returned. In hindsight I should have gotten half of it back.”

Review by
10/21/2017

“This company has held up their part of the bargain. Customer service and quickness to respond to a follow-up patch repair was very much appreciated.”

Review by
10/21/2017

“Very knowledgeable and efficiently did the job.”

Review by
10/19/2017

“Corrected one problem but created another in trying to level sidewalk.”

Review by
10/19/2017

“They did everything they said they would do on time and were very neat. The job looks good today.”

Review by
10/19/2017

“First contact was fine, but he got the job required and quote all wrong. They corrected it and price was OK. The workers came very late on a Friday afternoon to raise my pool patio, that's the kind of job I got. A Friday afternoon rush job. The men knew what to do but skipped quality for getting job done. One man tried to install foam and watch to see if too much was installed. That was a disaster. The other did clean up to go home instead of helping. Result was they pulled coping away from pool tile, cracked pool tile. Then did a lousy job trying to fill gap with grout. I had to do repairs myself. Myself. I got absolutely no response when I complained. I would not recommend them at all. I need my driveway fixed and will look for someone else.”

Review by
10/18/2017

“Needed a large section of a concrete pool deck leveled after it sunk. The sinking caused the coping to lift at the opposite end at the waters’ edge leaving spaces between the tile and coping. The large concrete area then sunk further causing large cracks in the slope. The tech ignored my explanation and started at the opposite end, once his product was dispersed which only brought up the lowest end a small amount he was unable to correct the problem. I was left with many more cracks, an unusable sloped deck and now will have to redo my entire section of concrete. N. Square did offer me the option to cancel the job at this point and not charge me any further. Nice people but this problem was way over the tech's capabilities. I could have had the section broken up and redone for less.”

Review by
10/18/2017

“They didn't completely level the slab, but it was probably a reasonable compromise versus creating problems on other side. They didn't replace rip rap, but did so immediately after my complaint.”

Review by
10/18/2017

“Performance was great with results better than expected. Work was completed as they said they would do with my expecting they would not be able to do what they did in the time frame they projected. Great friendly staff.”

Review by
10/18/2017

“The leveling went well and we are well satisfied that that part of the work. Unfortunately, new cracks were caused in one section of the driveway which were sealed but leave a tell-tale look from the tires on the car darkening these crack repairs. Even though I restrained the entire driveway, these crack repairs are quite noticeable.”

Review by
10/18/2017

“I rated the process as a ‘C’, because it takes time to see if the ‘cure’ solved the problem of settling, otherwise their work was very good.”

Review by
10/18/2017

“Patio deck leveling with foam. The two technicians that did the repair on my patio were extremely professional and did an amazing repair. I couldn't be more satisfied.”

Review by
10/18/2017

“Filling in under settling lanai. Very good, but we do still hear it cracking when we walk in a certain area. They said that can happen. Otherwise very happy.”

Review by
10/18/2017

“Poly leveling.”

Review by
10/18/2017

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10/18/2017

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10/18/2017

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10/18/2017

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Review by
10/18/2017

“No thanks.”

Review by
10/18/2017

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Review by
10/18/2017

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Review by
10/17/2017

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10/17/2017

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10/17/2017

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Review by
10/17/2017

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Review by
10/17/2017

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10/17/2017

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Review by
10/17/2017

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Review by
10/17/2017

“Concrete leveling around pool. Go with the best.”

Review by
10/17/2017

“They did a terrific job every time we called them. Very thorough and professional. Would highly recommend.”

Review by
10/17/2017

“I had to call NSquare twice because the sidewalk kept sinking. After their second attempt at leveling the sidewalk, the sidewalk stayed level for two days then began sinking again. Currently, it's 1/4 of an inch from being level (again!) and we're not happy with the fact the results.”

Review by
10/17/2017

“Had initial work done on concrete driveway and still needed some tweaking. So they came back and fixed all problems. Awesome technology for leveling walkways and driveways. Very good and also good follow up to make sure the work was done correctly.”

Review by
10/17/2017

“At the time of signing the contract we were told that our concrete leveling job would be monitored for making the driveway, lanai and garage floors level. The only monitoring I saw was hammering on the concrete to spread the leveling agent under the slabs. The driveway turned out OK, but the slab was raised in the middle so that the garage touches in the middle and leaves a larger space on one side than existed before the job. Our garage is uneven so that you can feel the difference when you walk on it. On the lanai, the outer section was raised above the covered section, even though I specifically told the technicians to be sure that both sections were at the same height. We have metal braces for our roll-down lanai shutter that are cut to a specific height. After the job was done the outer section was uneven in tow-areas, the union of the inner and outer slabs and another section in the center of the lanai. Both sections had to be ground even to prevent a tripping hazard.”

Review by
10/17/2017

“NSquare project Consultant Brien Sharp came to my house. We met in the driveway and he asked me what issues I wanted them to address. I told him that I had a block that was raised up and water pooled across my front entrance causing us to walk through inches of water to get in the house every time it rains. He took pictures, measured the driveway, said they could fix both problems and asked if he could give me a presentation of their products and services. Brien showed me a presentation on his laptop and walked me through their sales pamphlet. He worked up a 6-page contract with drawings of the 2 problem areas noted and gave me a price of $3,022.70. He offered me a ‘Same Day Savings’ coupon of 5% off ($151.14) which I accepted. I had to put down 30% ($861.47) that day and would pay the remaining 70% ($2,010.09) the day the work was completed for a total cost of $2,871.56. The work was scheduled to be done 6/27. They called the day of 6/27 and rescheduled for 8/3.”

Review by
10/17/2017

“The estimator was unable to tell that a piece of concrete could not be raised and signed me up for the service knowing the job was not possible. The crew showed up late and began work without even knocking at door to let someone know they were there. After attempting to lift concrete, it didn't move at all. The crew said they knew it wouldn't move before they started and left a big mess on concrete drive. I refused to pay and was refunded my money. Big waste of time and now my drive looks like a Syrian shop wall. I wouldn't recommend NSquare to anyone.”

Review by
04/13/2017

“The original salesman did not sell the job properly but Mike helped smooth things over once we got beyond the confusion and improper proposed procedure.”

Review by
04/12/2017

“They left my screen door a mess. The substance they used is all over the door and it won't come off. Very disappointed.”

Review by
04/12/2017

“The repairmen were punctual, did a great job and cleaned up after themselves.”

Review by
04/12/2017

“I feel like the technology is sound but the staff's ability to consistently deliver lacks. The onsite team was knowledgeable but there should be a project manager to monitor and ensure the delivery of a level of quality and workmanship. The company's lack of equipment and staff was admitted and we did receive consideration however we were still left with what feels like an unfinished product that is still not quite level and we have no real way to judge if there is any further settling of the concrete. We went with this company because at the time there were no alternatives. In the end we feel unsure of what we received and if we can rely on it going forward. Do we now invest in refinishing the surface or do we wait and see?”

Review by
04/12/2017

“Estimator was overly optimistic, I think he was more a salesman than someone who knew what could be done. Workers did their best but the job was not possible to resolve with this method. $2000 dollars wasted. I am going to now have to find a proper find a fix.”

Review by
04/12/2017

“It took a while to find someone to help with a slab in the pool area that was settling. They came and raised it to within an eighth of an inch of the adjacent slab. I was not wanting to replace the slab so this worked much better. It has settled about a half inch since then, but that is a lot better than where it was.”

Review by
04/12/2017

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04/12/2017

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04/12/2017

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04/12/2017

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04/12/2017

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04/12/2017

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Review by
04/11/2017

“The complete experience with N Square from the Sales person, the workers on the job and the office staff all were helpful, knowledgeable and always professional. I do recommend N Square to anyone with concrete issues.”

Review by
04/10/2017

“My pool deck was cracking and settling. N square did a good job of fixing problems. However my cool decking did crack along drain area. I did not expect that to happen. And was not made aware that it could happen. They repaired, but doesn't really look good.”

Review by
04/10/2017

“Overall I am happy with the job N Square did. Even though they drilled into a pipe they made it right.”

Review by
04/10/2017

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04/10/2017

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04/10/2017

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04/10/2017

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04/10/2017

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04/10/2017

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04/10/2017

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04/10/2017

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04/09/2017

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04/09/2017

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04/09/2017

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04/09/2017

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04/09/2017

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04/09/2017

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04/09/2017

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04/09/2017

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Review by
04/09/2017

“Great job done well!”

Review by
04/09/2017

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04/09/2017

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04/09/2017

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Review by
04/09/2017

“left my driveway a mess. Tried to clean with acid, burnt my hand. Driveway still a mess.”

Review by
04/09/2017

“N Square is far and away the best contractor I've ever worked with in my life!”

Review by
04/09/2017

“Actually, I have recommended to my neighbor the experience with N Square! She has called N Square and is scheduled for work to be done at her home.”

Review by
04/09/2017

“Excellent job”

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