Closets by Design
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 82 Surveys
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Compiled Score: star star star star star
Closets by Design has received 5 out of 5 stars (A-rating) based on 82 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"At Closets by Design, our goal is to simplify the lives of our customers. We want them to enjoy a boutique shopping experience in their own closet. Each of our employees is trained to handle every job with the best customer service possible. We truly enjoy the thrill that our clients receive from experiencing an organized home."

Charles Waterman | President
Company Information
Services Offered
Closets by Design provides organization services for various residential and commercial spaces, including closets, garages, offices, pantries, laundry rooms, Murphy beds, and mudrooms.
Warranty
The company offers a lifetime warranty.
Company History
Founded in 2004, Closets by Design is family owned and operated.
Distinctions
The company has received several awards, including Main Line Today's Best of the Main Line, Woodworking Network's Top Shelf Design Award, and an Architectural Digest finalist distinction. Closets by Design is also a member of the Main Line Chamber of Commerce and has won the chamber's Main Line Gives Back Award for community service.
Employee Information
Employees wear uniforms, drive marked vehicles, and are background checked.
Additional Information
The company is also a licensed contractor (2010104867) in Delaware.
Licenses
PA002447
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I had an excellent experience working with Closets by Design. I had closets done. Years ago, I had them in to do a bedroom closet, and then I just had them in the last year to do my master bedroom closet. I worked with a gal named Karen. She was the designer. She worked with me on developing a schematic, as to where we would put everything and how we would set it up. It makes it very easy to do business with them. They just seem to be very together. I was very happy. It's amazing when they did their design work and they take it back to have the items built to specification, they came in and knocked out the job in no time. I was really blown away. They were awesome. There are no complaints here. They get an A+ for the overall experience.”

“Outstanding. I liked that they did a wonderful job. The girl that came was so nice, and everything went very well. I can't say enough about that company. They helped with a garage and three closets. I would grade the overall experience with an A+. The installers were very nice and very particular.”

“They did organization of a master closet and a second bedroom closet. It was a positive experience because my salesperson and the designer was excellent. Particularly noteworthy is the installer. He was great, excellent, clean, and quick. I would grade the overall experience with an A+. I have recommended them.”

“They did work for me last year and doing work for me next month. As far as customer service and their quote—they just seem to have the best deals and what I was working with as far as my budget. It was my closet, excellent with no issues. I'm likely to recommend them.”

“I liked that Closets by Design delivered as promised. They said it would be so many weeks, it would be installation, they gave very realistic expectations throughout the whole process and they met everything. So, it was a very good experience. They did my laundry room; they did cabinets and organization, and my kitchen pantry. They did a great job. I would grade the overall experience with an A+. They cleaned up, they put stuff down, and I never knew they were there. I did give their name to two people.”

“They installed units within our existing closets. I liked that they come to your home. They measure everything, and they configure everything to match what you have in your closet and what your needs are. And they follow-up. They come and make sure everything was properly installed, and they were done within the day. So, it wasn't very difficult to work around that. I would grade the overall experience with an A+. They were great. I would recommend them. I have recommended them.”

“They were accurate in their estimates. They were very professional and very friendly. They did very good work when they did their installation. They were on time. I had two walk-in closets done at our house. I had a bedroom wall unit done and I had an office done for my wife. They had four major projects done at our house. Overall, I would give them an A grade for excellent work.”

“Beautiful. They gutted out our closets. They put in shelving for a shoe rack, shelving for sweaters, and they put in two racks for hanging up clothes. And they did that both on my side and on my wife's side. We have two separate closets. It was a positive experience because they were very professional. No mess and no fuss. They came in and they cut everything outside—measurements to a 'T', no guess. It was just a very professional experience. I would grade the overall experience with an A. I have recommended them to other people.”

“They did a fantastic job.”

“They do a lot of work for me. I liked the fact that they know their business, they have a lot of experience, and they are very professional. They are very helpful and flexible. They have helped with many closets. I would definitely give Closets by Design an A+. I have already recommended them many times.”

“The person that came out and measured everything was knowledgeable. And the workers were polite and they did everything timely, so I have no complaints. They were working on a closet. I would grade them an A+.”

“Closets by Design did cabinets in my garage and a bar in my basement. They were pretty knowledgeable. I would grade them an A+.”

“They did three closets in the bedroom. It was a very easy experience. The workers were very courteous, polite and professional. I would grade the overall experience with an A+.”

“I like how they had a design they came out here to show me it was very nice. They did two closets for me, I would grade them an A+.”

“I have a very good experience working with them. They did bedroom closets for me. The designer that came out really knew what she was doing. She was very organized and she was very good at what she was doing. My husband does that kind of stuff. He just didn't have time to do this particular job, so he was very confident in what she was doing. She was very friendly but professional at the same time. She knew what she was doing, and I think that's a good thing. She pretty much had it right on as to what my idea was when it was finished. It looked as good as or better than what I had hoped. The grade I'd give them is A+. I've had to recommend them to about four people so far.”

“Closets by Design did two bedroom closets for us. They just designed a layout of shelving and racks. They sectioned them off into different compartments and things like that. They obviously measured and then brought their construction team in to take down our old setup and install the new one. They seem pretty flexible. They met on our time. She came and designed it for us, right in front of us, together. She sent through everything and we tweaked it after we all had a chance to think about it. We changed some features around and they were pretty easy to make those changes for us. It was a pretty easy working experience with them. Not that I had much to judge it by. They were the only group that we had in to do work like that, but it was pretty easy. I'd give them an A for my overall experience.”

“I was very happy with the work I had done. They did all our closets. The bedroom closet and the downstairs closet. Nothing particularly noteworthy. It's been a while. I would grade the overall experience with an A.”

“I liked that they were really friendly, they're very efficient, they were on time, and their work quality is really good. I would grade the overall experience with an A. I had a really good experience with them.”

“It was a four-hour job. They did the job they were supposed to and everything seems sturdy and not coming apart. I would grade them an A.”

“I had a closet built and they made suggestions about that. It was a positive experience because they were very nice to deal with, and the interior designer that they sent out was very helpful. I would grade the overall experience with an A.”

“I think that they were open to doing things the way I wanted it. They were helping with closets in my home. Overall, I'd give them an A.”

“They did our closets. It was a big installation. The designer who came out was very friendly, and she understood what we were looking for and was able to put a design together that fit that. The installers were pretty good too. I would give them an A for my overall experience.”

“They installed a custom designed closet. It was easy and the workers were good. The salesperson was very nice. I would grade them an A.”

“I had no problems. I would absolutely recommend them to a friend.”

“I liked that they spent a lot of time with me and really took the time to find out what I wanted. They were flexible, easy to work with, and provided a good product. They worked on my closets. I would grade the overall experience with an A.”

“I've used Closets by Design twice, and they've done a phenomenal job. They're excellent. They did master closets both times. The designer I've worked with is fantastic, and the installers are prompt, efficient, and do a great job. I'd give them an A.”

“The installers did an awesome job. They were very neat. Everything was spotless when they left. I'd rate them as an A.”

“Excellent, excellent, excellent, excellent. They did a closet for me. It's great. From one to ten, they're an eleven—A+. They were neat, and they cleaned up after themselves. They were just great. They came in, they did the work, and they had great personalities. I would have them come in at any time.”

“I would give them the best grade. Top marks for everything.”

“I love Closets by Design.”

“Everything was positive. It worked out great. They showed up on time, the crew was wonderful, and everything was done just the way we needed.”

“They were just really efficient. The woman who came to the consultation at the beginning was really easy to work with. She understood our vision. She was really accessible, and got back to us in a timely fashion. Then when they actually did the job, it was quick and efficient. They were friendly. I just had a really good experience overall and the outcome was fantastic. We really like our closet. I would give them an A.”

“Everything was good. They did closet work for me. It was excellent with no complaints across the board. I would recommend them.”

“It was very positive, and I would highly recommend them.”

“Closets by Design did a walk-in closet in three bedrooms and a shoe closet. The designer who we worked with was trying to understand what our needs were and what our financial limitations were. She was willing to work and try to get the best of what we wanted. They earned an A.”

“They did four closets for me. They were just great. They were very accommodating. The designer was awesome. She listened to whatever I thought I needed. The person that came to do it was great too, very, very nice. They're definitely an A.”

“It was very good. Everything was excellent. They were A. There were a couple issues with the quality of the work. The cleanliness was excellent. The expertise was excellent.”

“We've used Closets by Design several times and have referred them to other people as well. They've done work in our closet, laundry room, office, built-ins, family room built-ins, and they did a hobby room for us. We've pretty much run the whole gamut with them. They're an A+.”

“They did garage organization. I'd give them an A+.”

“I'd grade them an A+.”

“I'm really happy with everything. They changed a room into a dressing room/closet. I would give the company an A.”

“I was satisfied. They delivered as expected. They were doing a custom closet. I'd rate them an A overall.”

“I liked their efficient, professional service. They were doing closet organization for me. I'd say they're an A.”

“As far as the finished product, everything really worked out well. My wife was pretty happy. Within the community she became a non-paid salesperson for Closets by Design, so I think quite a lot of people have called them from the same development. They get an A overall.”

“I liked their expertise with everything and their quickness. They were on time far ahead of schedule with everything. It's a new house project, so they did the closet organizers, the coat closet, then bathrooms, and laundry room. They get an A from me.”

“The lady came out and did a good job on the design. The people doing the work were very helpful. They did the entire house of closets. I'll give them an A.”

“Everything was good. They really knew what they were doing laying it out. This was two standard two-door closets, and then there's the big walk-in, and they did an office for me from floor to ceiling. They were an A company overall.”

“They were very organized. They were on time. They were clean. They did a really great job. I had bedroom closets re-designed and work done on a pantry and a utility closet. I'd give them an A overall.”

“It was positive.”

“I got the pantry done and the bedroom done. I got two closets done. They were very friendly, meticulous, and neat in the work that they did. The designer paid attention to my requests and finally went over and beyond to make sure I was happy in the end. I wanted a couple things, and she made sure she presented all the options so I was able to get what I was looking for. I was happy with the designer. The installer who came was very meticulous and completed the job as promised. The job was done on a timely fashion. I'm happy. It came out very well. They earned an A.”

“I'd give them an A.”

“They did a closet and laundry room for me. I'd rate them an A.”

“This was a closet. They were efficient and clean and did what they said they were going to do. I'd grade the company an A overall.”

“Closets by Design did three of our closets. They were very efficient. They were very clean. They were very friendly. I'd give the company an A.”

“They were on time. It was a closet. They get an A from me.”

“They did a bunch of closets for me. They finished the work quickly. The work seems to be done well. I'd rate them an A.”

“They did a closet for me. I'd say they're an A company.”

“This was a laundry room. I liked the designer that we worked with. She was really helpful. She came out to the home. That was nice. It worked well. I'd give them an A.”

“It was a closet. The quality of the stuff is good. The designer that came over was really good. They'd be an A. I would recommend them.”

“They did closets and the garage for me. They did what they said they would do, and they did it when they said they would do it. I'd rate them A.”

“It was very easy to deal with them. They did part of a closet for me. I'd give them an A rating. I've already recommended them.”

“Closets by Design did three closets for me. The workers stood out to me. The guy who actually came to install it was very nice and thorough. It was a closet, three of them. I'd say they're an A overall.”

“I use Closets by Design a lot. I've probably used them over six or seven times. So far, it's been a lot of closets and some built-in cabinetry and desks. I'd give them an A rating. I already have two jobs in the pipeline that I called about today so I'd definitely recommend them. I've made a nice relationship with the representative I work with. She doesn't mind getting back to me at midnight. She knows I'm working, and I know she's working, so there's been many a closet that we've been on the phone at 11 o'clock at night with, so that's been really good service.”

“The quality of the work and the specifications made it positive for me. I'd grade it an A. They cleaned up. They knew what they were doing.”

“They did a pantry in our kitchen as well as a closet. They were on time, which doesn't happen with most people. She did what we expected her to do. She came in, she quoted us the pricing, the pricing was what we ended up paying, the work was done in a timely manner, and everything looks good. I would give them an A overall.”

“I like that they came to our house to sketch it out and show us all the different styles we could choose from. Then, the guys came a couple weeks later to install the closet. It's beautiful—I love it. We get a lot of compliments on it. You can hang stuff on the shelves—it's very functional. We're really pleased with it. They did a really great job, so I'd give them an A. There were no problems, they delivered on time, and I'm impressed with our closet. It was a very good experience. I've recommended them to other people—I said, 'Go to Closets By Design.'”

“They were really neat and really clean. They cleaned up after themselves, which is nice, and they were really fast. They did two closets for us. I'd give them an A+, overall. They were great. They were actually early, which was nice, and they were super nice to my two-year-old son.”

“I had three estimates, and the person from Closets by Design was the most professional. She came in very well dressed and gave a very good presentation. She had samples, which the other companies didn't have. She was wonderful. She measured so well that it only took the two gentlemen that came in to do the installation about an hour to do two closets. They were very professional about cleaning up after themselves. I'd give them an A+.”

“I had a master bedroom closet installed. Everything was excellent—no complaints all across the board. They get top scores in all the categories. Everything was excellent, from the salesperson coming out to the installation. It was all great.”

“They did an entry hall closet and a pantry. They were very efficient and very easy to work with. The people that did the install did it in a timely fashion and cleaned up after themselves well. I can't describe it any other way other than that they were excellent. I'd give them an A, overall.”

“They did work on our closet and entertainment center, and then they built out the laundry room. I liked how they presented themselves. Jillian was really good. They were very efficient, and they delivered exactly what they promised. The timeline was great. They're definitely an A+ company.”

“It was a quick process. The lady that came out was great. Everything she said she was going to do turned out exactly the way we discussed, and it was done pretty fast, so it was really nice. I'd give them an A+ rating.”

“It was great. Our designer was great. The guys who installed the pantry not only did a great job, but they also left the place looking spic-and-span clean. They did it within a faster time frame than they anticipated. They get an A.”

“They did a closet in the master bedroom. So far, everything is working properly. It looks as if it was done to standard. They were very clean. They're methodical. I felt they treated my home like it was theirs, as far as all the work they did to make sure they didn't make any scratches on the walls. They properly cleaned up after themselves as well, which is always good. I'd give them an A rating.”

“Closets by Design did two master bedroom walk-in closets for me. They were very good. They were very professional and very courteous, and they cleaned up after themselves. It didn't take as long as they said it was going to take, and they did a very quality job. I'd grade them as an A.”