Closet Works
7th year as a Best Pick
Best Pick 2017
certified company
Based on 414 Surveys
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Compiled Score: star star star star star
Closet Works has received 5 out of 5 stars (A-rating) based on 414 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"Since Closet Works was started in 1987, our goal has always been to make every homeowner a 'raving fan' by exceeding their expectations. We stand behind everything we do. We've served over 50,000 homeowners in the Chicagoland area, and we look forward to serving you."

The Closet Works Family
Company Information
Services Offered
Closet Works offers custom-designed closets, garages, home offices, wall beds, pantries, and mudrooms as well as other home storage solutions. Closet Works provides in-house design, manufacturing, and installation without the use of subcontractors.
The company has a 90-day design warranty and limited lifetime transferable product warranties.
Company History
Closet Works has grown steadily since its founding in 1987, and the company's designers have been with Closet Works for an average of 13 years.
Closet Works' designers have been recognized in Closets magazine's Top Shelf Design Awards, and the company is a member of the Association of Closet and Storage Professionals.
Additional Information
The company manufactures and uses many green products.
Areas Served
Northern Chicago, North Shore, Northwest Chicago Suburbs, Southwest Chicago Suburbs, Western Chicago Suburbs

“My experience with them was fabulous. I have recommended them to friends, and they have just been amazing. They were very thorough in their process, and we loved everything they did. I'd give Closet Works an A+.”

“They did closet work. Our experience was very positive. It was exceptionally professional. They deliver when they say they're going to deliver. I'd rate them as an A+.”

“They installed four bedroom closet systems. I'd give them an A. They were excellent, and they did a good job.”

“They were very good about it. They built me some closets, a hamper setup, double-hung closets, and stuff like that. I'd give them an A+. I'm very happy with their work.”

“My experience with them was great. They definitely get an A+.”

“They helped shape out a master bedroom closet and did the full build out. I had a really, really positive experience. They're A+.”

“They installed additional storage and a mudroom on the main level. I'd give them an A overall.”

“They did closet work. I'd give them an A- for the overall experience.”

“They did a master bedroom closet for me. I'd give them an A for their overall performance.”

“They designed and installed a closet. I'd give them an A for the overall experience. I have recommended to my sister-in-law.”

“They did a closet remodel for me. I'd say they're an A.”

“My experience with them has been very positive. We built a new home, and they did all of our interior closets for our bedrooms and our pantry. I'd give them an A rating.”

“They did a master bedroom closet for us. I'd give them an A.”

“They installed two closets and a built-in for us. Overall, I'd give them an A grade. They were great. We had a good experience with them.”

“We had a great experience with them. They have great customer service and do quality work. They installed a closet for us and helped design it. I would definitely give them an A. They are fast, and they really have a commitment to quality.”

“They put in a reach in closet system for me. They're an A company. I have already recommended them multiple times.”

“They did closet installation. I'd say they're an A.”

“They built a master closet and a pantry as well. I'd give them an A for the overall experience.”

“Shirley, the sales rep for Closet Works, made this a good experience for me. She is wonderful. It was a high-rise condominium in Chicago, and it was closet work they did for me. This is the second time we've used them. We've moved from one condominium to another and had the first ones done by Shirley. We liked it so much, we had the second one done by Shirley, and we're going to invite her back and do another one. Shirley deserves a pat on the back. They are excellent.”

“They were awesome. I loved the person I worked with. I've used them in three homes, and they've always done an amazing job. I've gotten estimates from all the competitors as well.”

“They were awesome. They did a great job on measuring, and the installation was fantastic.”

“It was great. They did a great job. They're A+. They were excellent.”

“They were fast. This was my first time using the company. I would recommend this company to a friend or neighbor. They get an A+ for excellent work.”

“They were thorough. The representative knew what she was doing. She took the time to understand my needs. She didn't try to oversell me on something I didn't need. It was a very pleasant experience, and the products themselves were high quality and they are still functioning, as they should. I'm very pleased with it. They remodeled and installed the stuff for two closets. The reason I chose them over a different company is because of recommendation from a friend who had worked with them before. They're A+.”

“Our closets look absolutely beautiful. The gentleman that we worked with in terms of the design was great and very responsive to our needs. It was just a very, very positive experience. They are in Chicago and we're in Springfield, Illinois, so there's a three-and-a-half-hour difference in location, so we were a little concerned about how this was all going to be implemented, but it worked out quite well. They get an A+.”

“The salesperson was really good, totally listened to everything I needed, and gave me just the plan I wanted in my budget. The installers were incredibly fast and incredibly clean. It was just great from top to bottom. We actually had a fairly decent size master closet done and then a small hallway closet on the first floor. I have already recommended them to others. I'd give them an A+.”

“I had a great salesperson and excellent installers. This was my first time using the company. I would absolutely recommend this company to a friend or a neighbor if they were in need of an organizer. They're so much nicer than those other closet companies are. They're an A+ for sure.”

“They were prompt, efficient, and very intelligent. They gave us a design that we like. When we went through the installation, they did it on time and they did it extremely professionally—A+.”

“They're great. It was perfect, and actually, I was thinking of calling them back because I still have one closet to do. I'm maybe going to be doing it in the next couple of months. I had no issues at all. Everything was perfect, and they were as I expected. They're A+.”

“They were very responsive to my needs, and they do a great job. They did three different jobs: a closet, living room, and a bedroom. The job was actually building out shelves. I went and looked at their showroom and looked at another showroom and spoke to people. I was more impressed with this company. I would probably say they're an A+.”

“I built a new house, and they came in and gave me ideas for every closet in the house and a pantry. They did a great job. It was everything because it was a brand new house, so it was empty. The builder actually recommended them, because they use them often. They built every closet in the house and the pantry. They did A+ work. They did a wonderful job.”

“The scheduling, delivery, and house measuring were super easy, and then, I didn't have to do it myself. I had walk-in closets done. I'd grade them as an A.”

“They were good with the planning. They were on time. They were courteous. The end product was great. The service was exceptional. There are no complaints there. They did closets for me. The reason I chose them over a different company is because of a friend's recommendation. I'd rate them as an A.”

“They were helpful and got my closet organized the way that I wanted them to. The reason I chose them over a different company is because it was the company that my mom uses. I'd give them an A for excellence.”

“My consultant was just helpful with helping me to figure out the best way to organize the closet, so she was great. They did three closets for me. The reason I chose them over a different company is because my aunt used them. I had gotten a few quotes, but she said that she had worked with Closet Works before, so I just went ahead with them. I'd give them an A.”

“I would rate them all very good. I'd give them an A grade for excellent work.”

“The agent who came to the house, first of all, was very pleasant, knowledgeable, and helpful. Secondly, the stuff was on time. The installer was competent, and the material is of a quality that I like. They did closets for me. Overall, I'd rate them as excellent.”

“My experience with them was wonderful. When I went to the store, the lady was helpful. They helped me with my purchase. It was good. They did closets one time and then I had two cabinets put up beside it. They get an A grade from me.”

“The product is high quality, and I thought the service was reliable. They did apartment closets. I have used them several times for a lot of years. I'd give them an A.”

“They did a great job. It was excellent, excellent, excellent.”

“We had a problem with a very small linen closet. The first shelves that came with the delivery were not the right size, so they apologized and then they redid the shelf. They were very, very professional. I'd give them an excellent score.”

“Our sales rep was awesome on follow-up and detail. They put in two or three different closets for us. They put the systems in. There were no issues with the work they've done. It's all good.”

“It was great. The salesperson in particular was great and had good communication. It was just overall a wonderful experience. They did closet organizing. It was a master closet system. I found them through my sister. My sister had worked with the salesperson, so I reached out to him directly. I'd give them an A.”

“What they did didn't fall apart. I guess they organized closets for us. They get an A grade from me.”

“Ms. Kirkland was our contact. What I liked about her was she was totally up on how to do this. She made it really easy for my husband and I, and we love what we have. She was right on with what she recommended—it's great. They installed closet organization for us. Somebody told us about the work. Actually, it was my daughter who was living downtown, and then we gave their name to several other people who were building homes as we were. We've passed along the information because we were very pleased with our experience with Closet Works. They're definitely an A-grade company.”

“It was a good experience. I'd give them an A- because they didn't do stuff that I asked for, but they were minor things. I wouldn't give an A+ but it would probably be an A-.”

“I liked the way she designed the closets. The guy who put it together did it quickly and didn't leave too much of a mess. They did a closet installation for me. The reason I chose them over a different company is because my contractor recommended them, and when we met with the woman, we liked the design, so we just went with them. They're A+.”

“Everything was great, and I would recommend them. I'd give the company A+ grade.”

“Everything was great. The service, delivery, installation—everything was good. They installed a closet for me. The reason I chose them over a different company is because of reputation. I'd give them an A+.”

“They are professional and very quick. I like everything about their service. They did four closets in my house. The reason I chose them over a different company is because I had some references for them. I actually got referred to them. I'd give them A+.”

“They were professional and efficient. I believe the designer's name was Chrissy. We worked with her twice. She did a great job, and there was strong communication. What was on the blueprint ended up in the closet, and everybody involved did a great job. It has worked out well. We did two closets. The reason I chose them over a different company is because we actually drove by Closet Works in Lincoln Park and stopped by to inquire. We set up an appointment to have somebody take a look at my closets. There is no doubt that we will recommend them to family and friends. I have already. They're A+.”

“They're very thorough and very exact. They just delivered on what they promised. They designed and installed closets for me. The gentlemen that took care of the closets were very professional and courteous. They get an A+.”

“The service and time of delivery made this a good experience for me. They did closet installation for me. We've used them for years. The reason I chose them over a different company is because of their reputation. The company is an A+.”

“I liked the staff and the product. They put shelving in my closet. The reason I chose them over a different company is because it was a referral from somebody else who had done that done. I'd give them A+.”

“The woman who designed the room, the office or second bedroom, did exactly what we were looking for, and the people who installed it were prompt and very efficient in their installation. Basically, it was an office that they did. It was a bedroom, too, so they put in a wall bed and two desks. The reason I chose them over a different company is because when we spoke with them, they were able to do what we wanted to do. They're A+.”

“The woman I worked with from Closet Works was phenomenal. She did a master bedroom closet and the pantry. She manipulated space like I've never seen anybody do, and she just made the whole experience super easy. I loved what she did. I would definitely give them an A.”

“I had a very good experience with them. They did a closet installation for me, and it was excellent. I would say the quality of the product stood out to me. Also, the designer was amazing, and I felt that they really understood my needs. The design was excellent, and their products are great. I'd give them an A+.”

“Closet Works was very good and very nice. The guys that came out and did the work were quick, efficient, and straight to the point—very nice, neat, and courteous. They did a very beautiful job and made sure everything went smoothly. They're an A.”

“I really liked Julie, the saleslady who came over here; she was very nice. We had a family crisis here, and she was very supportive with what we needed to get done. She was very caring and sweet, and I thought that was great. I love the end product. We've had it for a year, and I absolutely love it. It was everything I wanted—it really was. It looks great, too. I just think it's wonderful. Closet Works deserves an A+.”

“We left town, and they came in and installed all of our closets. When we came back, they were perfect. They turned a bathroom and a kitchen into walk-in closets. They completely customized and built two large closets for us. I'd say they deserve an A+.”

“Closet Works is excellent. I have no complaints. I would give them an A+, without a doubt.”

“They were fast and efficient, and they knew exactly what my needs were when measuring the closet. The installation was smooth, and the salesperson was great. I was referred by my sister, who has also had her closets done. My sister is a designer, so she may have used them for other projects, too. Everything was timely; they worked around my schedule, and there wasn't a long wait time. In fact, I think the salesperson tried to get something scheduled sooner rather than later, since my condo was new. I've been satisfied with the results, so I would give them an A+.”

“They just did a really great job. They gave me what I expected, and everything worked out well. I'd used them in the past. I was referred by my decorator quite a while ago—somewhere around 10 to 15 years ago. Everything went fine, and I'm still satisfied with the results. I would grade them as an A+.”

“They did closet work at one of my rentals, and it was a ten all the way around. They did a walk-in closet, three smaller closets, and a little linen closet in the bathroom. He was very professional and very organized. He wasn't looking for any tools or parts; he had everything on hand. That was the first time I used Closet Works, but it won't be the last. In fact, I recommended them to my brothers. They earned an A+.”

“They did a master bedroom closet. They catered to what I wanted, and they made suggestions on what I might want to add based on what my closet looked like before. They were quick and neat. It was pretty smooth, and there weren't any issues. My sister had used them in the past, and she suggested that I call. I'd say they get an A+ because I had no complaints at all.”

“Closet Works did what I asked them to do. It was a closet. The workers were clean and very professional. They didn't leave a mess, and their customer service was great. She kept her appointments. When we did the design, it was really, really cold. There was no heat in the room, but she did not complain. She did what she was supposed to do. I'd used them before; our relationship goes back probably 15 years. I would give them an A+.”

“They were really nice, and we had no problems. The lady was nice, and the people who came were very professional. They did what they had to do, and they left the place clean. We have no complaints. I've been satisfied with the results, so I'll give them an A+.”

“I stopped by their showroom in Chicago one afternoon because I was across the street. I liked their professionalism. The designer was responsive and good at giving me options, and the installer was really efficient and friendly. If he ran into something he wanted to double-check, he was really good about explaining what he was doing and why he might have to come back in a couple of hours. I've been happy with the final product. Closet Works gets an A.”

“I liked the quality of the work they did and their timeliness. They did two closets—a full closet for my husband and a half-closet for me for shoes and purses. I would give them an A+ rating.”

“Closet Works did a great job. We had a couple issues, but they came back and fixed them without a problem. There were no hassles. Lynn, the salesperson, was on top of things; she got things done. They did the closets in my house and the garage. They put in some hanging shelves. I was really happy. Everything is working as I expected. The work has held up, but if it falls off the wall, I'll be upset. I'd give them an A+.”

“Deena was our salesperson, and she was very helpful and easy to work with. She just made everything very convenient. It was for new construction; they designed all the closets in the house. I haven't had to call them back for anything since then. They get an A+ grade.”

“The designer was great, and the installers were fine. There was not a problem. It was the master bedroom closet. I had a good experience with them, and I would use them again. I think they have a store somewhere that I pass. I would give them an A.”

“Everything was very good. I just liked the work and the person who came out to install and assess the work that was needed. They installed a closet organization system. I found the company through a referral. Their grade would be an A, for sure.”

“I got a good product, and they were very accommodating. They installed some closets in our house. My builder recommended them, and I have been satisfied with the work. I would rate them as an A.”

“Closet Works listened to my needs. They were creative in their design and pleasant to work with. I had them configure and set up my walk-in closet and my kids' smaller closets. Everything looks good. I'm very satisfied, so I would give them an A.”

“We had a good experience with Closet Works. We were happy with the design and installers. They were prompt. I didn't have to call them to ask if they did this part wrong or anything else, so they were fine. We bought a new construction, and they converted one walk-in closet into a reach-in closet and did the guest closet downstairs. They did a nice job, so I'd give them an A. I would recommend them.”

“I really liked the outcome. We had to have them come back just to do a couple tweaks, and they were very responsive and easy to work with. They fixed everything. They were just minor modifications, but they were great. I thought the fact that they came back and were so responsive for something that wasn't major was great customer service. I would definitely give them an A.”

“It was great. I think her name was Nancy. She came three times, and she was really good. They put organization systems in five closets, and I haven't had to call them back since. They definitely get an A.”

“I liked the quality, and I thought their customer service was very good. It was more than just closets; they also did our laundry room and our mudroom, and they did a great job. I heard about them through my builder. There were a few tweaks that needed to be made, so they came back and made those adjustments. There were no issues. I'd give them an A.”

“Closet Works was organized, and they gave me good recommendations on the designs for the bedroom closets. I haven't had to call them back since then. They deserve an A grade.”

“There were some problems with the product, but they came back and fixed it without any hassle. They did a residential closet space. I asked for something they had never done before. I wanted a different thickness, so they doubled them up, and some didn't fit quite right. It wasn't the usual product; it was sort of a variation of it. I've been satisfied with the results. I went to their location to see their products. I would give them an A- grade.”

“At first, it wasn't a positive experience, but then Closet Works turned it around. The first representative I had was a poor communicator. She didn't respond timely, and she was just not listening to my needs. They gave me a new person, and I have been satisfied with the work. I think I saw their showroom in Chicago; I just passed it on the road and went in. I would give them an A-.”

“I talked to them about what I was looking for, and they customized a design to meet my needs. They were very prompt. They were on time and on budget, and I appreciated the work they did. I would say they'd probably get an A-. I think they were fine.”

“The product is really high quality, and the service while designing and installing was really exceptional. They did our master closet, my daughter's bedroom closet, and a pantry. They did a very clean, very nice installation very quickly, and the gentleman who was helping us was very responsive and very smart. Everything looks great. I would give them an A+ grade.”

“Closet Works was fantastic, and I loved all the features I was able to get. The installers were really nice, and they did a really good job. I have been satisfied with their work, and I've even already recommended them. They deserve an A+.”

“Everything was perfect—flawless—as far as the design and installation. They did closet work for me, and there isn't anything they could have done better or differently. I would rate Closet Works as an A+.”

“I would say that my overall experience with Closet Works was positive. I liked the quality product, which was highly customized to fit our very specific needs. I had a lot of questions, and they were trying to figure out a unique solution for us. The end result was fantastic, so I can't think of anything that they need to do differently. I'd give them an A.”

“Everything was great. They did several different jobs for us, and it was great. They designed and installed three different closets for us. I'd give them an A+. I have no complaints at all. Carol was the woman we worked with, and she was fantastic. She did a great job.”

“They did the job really well. They did a master bedroom closet for us, and they did a great job. Someone referred the company to us, and I thought it was excellent an excellent experience. I would rate the company as an A+.”

“Things went fine for me. Closet Works does a nice job, and they're easy to deal with. They did some closets for me. I've used them a few times. The company was originally referred to me by my architect. I would give them an A.”

“With Closet Works, everything was great. They completed closets for me. They were very clean, quick, and reliable. They deserve an A.”

“Things went great for me with Closet Works. What stands out about the company is their good customer service. They completed a master closet for me, and I'd give them an A.”

“All the work Closet Works did was great. They were very efficient. I'd give them an A. I would refer them to friends and family. They were good.”

“Everything was fine. They completed a master bedroom closet for me. They were good, and I have no complaints. They did what they said they were going to do, and that's all you can expect. I would feel comfortable recommending them to a friend or neighbor—in fact, I already have. I've got no complaints. They were good.”

“Closet Works did an awesome job—great company. They did one master closet, a regular closet, my daughter's closet, and then a basement storage cabinet. The designer was absolutely outstanding. She really knows what she's talking about. I would give them an excellent grade—an A.”

“I'm really happy. We had our closets put in, and they had extreme product knowledge that I didn't even think about. He did a complete inventory—it was just beyond what I would even think of. The timing of the job was like clockwork. We're still happy and would recommend them to anyone. They did a very nice job.”

“Overall, my experience with Closet Works was excellent. They were just so efficient, and the finished job is beautiful. I love it. They were here on time, they left on time, they cleaned up—what more could you ask for? They're A+.”

“They did some work for me. They did a pantry for me in my kitchen. I thought they were fabulous. I would give them a ten. They get an A+. Their drawings were quick, and the work was done in a very quick period of time without a mess. I recommend them highly.”

“Closet Works did some work for us over the last year or two. They did a great job. They did a little bit of garage work for us. What really impressed me about the technicians that showed up was that they were definitely knowledgeable. They had good ideas for tweaking and adjusting things. I had one closet done, and I'd have a technician look at another closet after he installed it, to see what he thought before I had the salesperson come in. I thought that they had really good ideas that we utilized and are happy with.”

“Closet Works did work for me last year. They were fabulous—A+. They did two closets and did an excellent job with both.”