Closet Factory
2nd year as a Best Pick
Best Pick 2017
certified company
Based on 106 Surveys
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Best Pick Guarantee
Verified License(s)
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Verified Workers' Comp
Compiled Score: star star star star star
Closet Factory has received 5 out of 5 stars (A-rating) based on 106 customer surveys conducted by Best Pick Reports.
2nd year as a Best Pick Call
"Closet Factory closet systems are not the typical closet organizers. They are designed for each customer's space, wardrobe, needs, and budget. We listen carefully when our customers tell us what they want, and only then do we create a design. We continue to set new standards in client care and closet design and craftsmanship."

David Townsend | Owner
Company Information
Services Offered
Closet Factory designs and installs organizing systems for closets, garages, laundry rooms, playrooms, and many other areas around the home. The company also sells and installs wall beds and entertainment centers.
The company offers a transferable lifetime warranty against defective workmanship or defects in materials guaranteed by their place of purchase.
Company History
Closet Factory has been in business for over 15 years.
The company maintains a Professional Membership with the American Society of Interior Designers.
Additional Information
Closet Factory offers customers a complimentary consultation with a designer to discuss potential projects.
HIC 161874
Areas Served
Arlington, Boston, Brookline, Cambridge, Quincy, Malden, Medford, Newton, Somerville, Billerica, Lexington, Marlborough, Maynard, Waltham, Andover, Beverly, Burlington, Lynn, Peabody, Salem, Woburn, Framingham, Hopkinton, Medfield, Natick, Needham, Sharon, Stoughton, Wellesley

“They did a closet installation. The lead designer was really great to work with. She was very patient, accommodating, and nice. She went out of her way to come to my house to figure out the design of the closet. She did an amazing job. The guys who did the installation were very quick and thorough. I'm in love with my closet. They did a great job. I'd give Closet Factory an A+.”

“They installed a master bedroom closet, and they did an installation in the work and study den. The quality of their materials and workmanship was excellent, and the person I dealt with was extremely nice and helpful. They earned an A+.”

“They did a built-in system in my living room. The representative was wonderful, and the product was what we were looking for. I'd give them an A+ grade.”

“The rep was excellent, and things went very smoothly—A+.”

“They did three closets. They just had very good attention to detail. They had to make several trips to finish up some minor things. They did that each time. The person that did the design was very knowledgeable and helpful. Everyone I dealt with was very positive. I would highly recommend them. I'd give them an A overall. I already have recommended them.”

“It was wonderful. They did an entire walk-in closet. They were easy to deal with, they offered me plans of what they were doing, they did as promised, and it came out as expected. I'd give the overall experience an A.”

“They installed two closets for us. I liked the design. The one who did the design understood what we needed and did a good job in designing it. Charlie, who installed it, did a great job. He was very polite and courteous. I'd give the overall experience an A+. I already have recommended them.”

“The work was great, and I'm very appreciative. I'd recommend them.”

“They did a whole house full of closets. The measurements were great. They provided great service, and whenever there was a problem, they solved it right away. I had a great experience. I would give them an A.”

“They've only done closet work. I'd definitely recommend them.”

“They were installing closet systems in two closets. The person that came out and did the measurements was responsive and professional, and the installer showed up on time, was clean, professional, and I think did a good job. I'd give them an A for the overall experience.”

“I had a positive experience with Closet Factory.”

“Closet Factory did positive work for me.”

“It was a couple of years ago. That was excellent. I remember the guy clearly. He was very good, and the service was very good. I would give them an A. He did the evaluation, and the other folks came in and did it.”

“Closet Factory was very good. We had several closets fitted out, and they did a great job. I had used them in another state in a previous home that we had. I was pleased with the overall company, so I thought I would try them here. I'd grade them as an A. The customer service was excellent. I wasn't here when it was installed, but the person that I worked with was excellent. It was all very good.”

“I would just say that the overall experience was timely, from design to installation, and I liked the flexibility with the different pieces that they offered for the space that we put the closet in. They did closet work for me, and they earned an A.”

“I interviewed another custom closet place, and I found that the woman that I worked with from Closet Factory was much more attentive. I was able to work with her more on what I wanted. She was very quick with the design and things like that. It came out exactly like we wanted. They did closets, and I'd give them an A.”

“I would give Closet Factory an A rating. It was closet work.”

“The designer that we worked with was very professional and followed up on all the work. We were pleased with the finished result as well. They did our closet and the garages. Those are the main areas. I would probably grade them close to an A.”

“It was a long time ago, but it was great. I really like the person who came in, did all the measuring, and talked about my design options—she was great. She had a really good eye for design, color, and that type of thing. She made some really good suggestions in order to maximize my space. I did have a little issue with one of the drawers after everything got installed, but they came right out and repaired the drawer. I was turning an entire second bedroom into a closet, so it was all four walls. There was a slight issue, but they fixed it. I would give them an A.”

“I thought Closet Factory was very efficient and very good. My sales associate was quite good and efficient and had great follow-through. They did several closets. I'd give them an A.”

“We really liked Shelly, who came and showed us all the options. She was very professional. Everything came out great. It was top-of-the-line, and we haven't had any issues with it. We've been very happy with it. They did the whole inside of a closet. I'd rate them as an A.”

“They were just very diligent and careful in my home, and they did good work. They redid three different closets. They did my master bedroom, a very large coat closet, and then a utility closet. I'd give them an A grade.”

“Everything was good. We're pleased with everything. I would give them an A for having no complaints.”

“The designer was very efficient. She designed a really quality interior for my closet, and they were prompt in the delivery and the install. I would give them an A.”

“Closet Factory did a great job. I just had a pretty small closet installed, but I thought the person who did it was really nice. They also made helpful suggestions. It was an interesting service. I would rate them as an A.”

“I thought that the salesman was really helpful and responsive, and the installation was very quick and painless. It was just an easy experience. It was the installation of two closets. I would grade them as an A, overall.”

“I liked everything about Closet Factory—the salesperson, the installation, and the product. They left the place clean. They did one whole walk-in closet, one very small walk-in closet, and one triple closet. I would give them an A without a doubt.”

“They were prompt and accurate, and they were willing to work with me on the design. They completed two bedroom closets, and they did an A-worthy job.”

“I think they did a great job and ended up creating what we had agreed to. I would grade them as an A. I think the workers were great. They cleaned up well, and we were happy with the outcome.”

“It was good. I like it. They just did the rods and the shelving. I'd give them an A.”

“They were professional and timely, and they delivered what they said they would deliver. I thought they were great. A walk-in closet was installed for my father-in-law. They get an A.”

“I liked their experience, and they were personable. It was a closet. They earned an A.”

“They were great to work with. They did a closet, and I'd give them an A.”

“I liked the design team and the craftsmanship, and they did a good job. I had them organize my master bedroom closet. I would grade them as an A.”

“It was good with no complaints. They did my closet with drawers.”

“It came out nice. We had it done about two years ago. They installed closets where there weren't any before, and it was very custom and very nicely done. They were an A.”

“They did it very quickly, and they did it well. I had them put in several closets and a pantry. I guess it took all day. It looks very good today. I would recommend them, and I'd give them an A.”

“The design they did was great, the installation was great, and everyone was professional. We had four different sites. What they did in one was a walk-in closet, one was a wall storage unit, one was a desk for a home office, and one was an entertainment unit. From beginning to end, it took about a month. It looks great—it makes our home. I would grade them as an A.”

“They explained everything to me, and I knew what I was getting. They did a walk-in closet for me, and it looks very nice—they did a great job. They get an A.”

“Closet Factory did a great job.”

“Closet Factory is an A-level company. They were fine.”

“They get an A. I have no complaints.”

“They were great. An A rating is fine.”

“I would give Closet Factory an A grade.”

“We were satisfied, and there were no problems.”

“I would grade them as an A.”

“Closet Factory did a great job. They did exactly what I wanted them to do, and it's beautiful. They completely redid my walk-in closet drawers, shelves, furniture, and poles. In my bathroom, they did a floor-to-ceiling cabinet and a cabinet over my toilet. I have recommended them to everybody. I'd give them an A+.”

“I've used Closet Factory an awful lot, and I've recommended them to people an awful lot. They're terrific, and they have a very wonderful saleswoman. They outfitted three reach-ins, a walk-in, and a cabinet. I've used them for five or ten years. They're an A.”

“They did exactly what I asked for, and it's even better than I expected. They put some closets in my bedroom. The saleswoman was lovely and very caring, and she gave me a lot of ideas. They came out perfect, and I'm so happy to have them. I would grade them as an A.”

“Everything was excellent. I don't have any complaints. They did our wall-to-wall closet, and I would say that they're awesome. I would grade them as an A+.”

“We liked the salesman that came, and the installation was excellent. We were redirecting a master bedroom and master bath suite. The job took maybe a day and half because they had some follow-up they needed to do. I would recommend them. I would give them an A+.”

“Closet Factor was excellent. They tore down Murphy beds. It was excellent, and I have no complaints at all. It was absolutely an A+ job.”

“It was just very good service. We were happy with it. The work was putting in a closet. I would give them an A. They were excellent—no complaints.”

“They did a closet last summer, and it was great. The guys are really great. They were on time. They had a few problems with the space they had to work in, but they hung in there, and they got the job done. It works perfectly. They get an A.”

“The designer from Closet Factory was wonderful. She was very consultative and really creative. She was really timely. It was a great experience. I had a closet sort of reconfigured in my apartment, and I would rate them as an A.”

“They're efficient. They do a fantastic job. They did closet work for me. I would give them an A with no complaints.”

“They were able to do what I wanted done. I had used them before, and I would grade them as an A. The woman that I worked with was excellent. I worked with her ten years ago, so I called to see if she was still there, and she was, so I worked with her again.”

“It was an easy installation and quick, and I'm happy with the work that they did. They did a closet for me. There was a lot of communication, and they gave us some suggestions. I would recommend them, and I would give them an A+.”

“I liked their attention to detail. They did the mudroom and three closets. I would give them an A.”