Artisan Custom Closets
4th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
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Compiled Score:

Artisan Custom Closets has received 4.9 out of 5 stars based on 377 customer surveys.
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4th year as a Best Pick Call
"For the best storage solutions, homeowners turn to Artisan Custom Closets. We strive to create smart, stylish spaces that help you live life more efficiently. During your free consultation, your personal design consultant will help you make great choices resulting in beautiful spaces that complement your home and your budget."

Lisa Carlquist | President
Company Information
Services Offered
Artisan Custom Closets provides design and installation services for various residential and commercial spaces, including closets, offices, pantries, garages, mudrooms, craft rooms, laundry rooms, and wardrobe cabinets.
Minimum Job
All jobs require a $1,000 minimum.
Warranty
Artisan Custom Closets offers a nontransferable lifetime warranty on all materials and labor.
Company History
Artisan Custom Closets, a local company, was founded in 2008. Company president Lisa Carlquist has over 20 years of industry experience.
Distinctions
The company is a member of the Greater Atlanta Home Builders Association, the National Association of the Remodeling Industry, the Association of Closet and Storage Professionals, and the Lake Oconee Home Builders Association. In 2017, Artisan Custom Closets was one of Cobb Chamber of Commerce’s Top 25 Small Businesses of the Year.
Areas Served
Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna

Compiled Score:

Artisan Custom Closets has received 4.9 out of 5 stars based on 377 customer surveys.
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346
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5
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HOMEOWNER REVIEWS
Date Collected
Review by
05/10/2017

“They put in a new closet. They were pretty efficient; they did pretty much what they said they were going to do, and they did it pretty quickly. I think it only took them a day to get in and get it done. I would give it a B+. The only issue was, initially, when they put the closet in, some of the initial racks were so low to the floor that clothes were dragging, and I had to summon them back to raise it, so that I didn't have clothes hanging on the floor. It seems like they kind-of should've known before they left that— you couldn't even hang a standard shirt in here, because it'll be dragging on the floor. They were very good about following up, coming back, and correcting it—but I was just a little disappointed they didn't recognize that as they were installing it.”

Review by
05/10/2017

“There were issues in the beginning that I wasn't pleased with. I had some baseboards placed down in the room where I was getting the closets finished, and the lady never came. She just told me that the baseboards would be removed, although she was present when my contractor was measuring for baseboards. She even asked about them. When they came to install the closets of course, they took off my new baseboards. That was several thousand dollars that I paid a contractor for. If I had known they would be taking them up with installation, obviously, I wouldn't have done that. I confronted her about it. She was apologetic about it; she said she was present and should have said something, it just slipped her mind. I would probably give them a C-, maybe a D.”

Review by
05/10/2017

“Customer closets—it was for a mass closet. I think they are very friendly. They are not as pushing as others. I think they're definitely not pushy at all, so they give you room to think about it. They're very willing to work with you to earn your business. It's important—I talked to other closet designers, and they are very pushy—just scary sometimes. Even after the contracting I did, I made some minor changes, and they actually changed it without any adjustment to the price. That was fantastic, I think; I can't complain—instead, I'd give them an A+ rating. Before I chose them, I actually looked at their reviews and it’s just unbelievable. I think I trust all the reviews—my experience is the same.”

Review by
05/10/2017

“I initially did an order with them in February. A couple of months ago I did another order and spent even more money—like, twice as much money as I originally did. I was really satisfied. It has just been closets; they've done my closet—which is like an entire room—and all of our bathroom closets, a wooden closet, and our pantry. She did—Ally was the one who helped us—and she was phenomenal. She did my office, all the cabinets in there. They also did the garage cabinets. She did everything for our house, and everything she does is perfect. If it wasn't for her, I probably wouldn't have went with their company. Her customer service was absolutely perfect. I'd give them an A+.”

Review by
05/10/2017

“They did a closet for me, a bedroom closet, and another closet in the garage. It was a huge mud-closet, and a huge walk-in closet. I really liked the sales lady. She and I spoke on the same terms; she understood what I was trying to say and what I wanted. Compared to other companies I shopped with, she really impressed me. They get an A; they're one of the few companies that showed up when they said they were going to show up, laid blankets and quilts out over my floor, and cleaned up everything. You could not tell they had been here, when they left. You could tell they really cared—except for their sub-contractor, who did my garage door.”

Review by
05/10/2017

“The work was good and what have you—but I felt like I spent eight thousand dollars with them, and there was no gift card or nothing in the mail to say, ‘hey man, thank you for your business’—nothing like that or whatever, and I felt some kind of way about it. The work was fine; I just felt like the follow-up was pretty poor. Considering the fact that there was no follow-up, I would give them a B. The quality of work was good.”

Review by
05/10/2017

“It was absolutely positive; they did a great job. It was a master-closet. I actually did everything offsite. I lived out of state. They went in, did the measurements, provided me with drawings—exactly what I wanted—and gave me options on pricing for different cabinetry and the pools on it. They gave me exactly what I wanted, and it was done within time, before I moved in. I would say A+. They were fantastic; everything was perfect.”

Review by
05/10/2017

“This was the second time I had used them in two different houses; I would try them again. They've done closets for me each time. The first time I did competitive pricing with several different vendors, and they were very competitive. It's a little bit cheaper, but with the same hardware. The second time I used them because I used them the first time. I'd give them an A. I would recommend them.”

Review by
05/10/2017

“It was absolutely positive. I just built a new house. I had 100 that were terrible, and they were probably the best one. They just did what they said. They showed up with a nice crew, nice equipment. They got it done in a timely manner, and the product was good. I’d just check all the boxes that were good on that one. I'd give them an A+, and I am 100% likely to recommend them.”

Review by
05/10/2017

“It was very much positive. They were doing a master-closet and a pantry area. I thought the sales person was very professional. She was extremely prepared and was very knowledgeable—not only about her product, but on the company history and the competition. At this point, I'd give her an A+. They haven't installed yet, but so far it's been A+ at this point.”

Review by
05/10/2017

“They did my master-closet. The woman who came out to initially do it was really nice; I felt like she understood better than I did what I needed. When they guys came out there, they did a great job too—they were really friendly, quick, and clean. They cleaned up after themselves well, and it looks great. I would give them an A.”

Review by
05/10/2017

“It was wonderful. They designed and built-out my master-closet. They were just very efficient; they came out, and did all the measurements. They listened to us and designed things around our needs, so that it was very custom and tailored to us—it wasn't just a stock closet. I'd give them an A+. We've already recommended them.”

Review by
05/10/2017

“They did all the closets in the whole house. The functions of—the designer knows what I like in every closet. They get a B. The quality of work is very good, but the designer was not paying attention. There's a safety bolt there, and she didn't assign it, according to that there is a bolt there in the safety deposit.”

Review by
05/10/2017

“They did our master-bedroom closets, built-in. Ally, the designer, measured exactly, knew exactly what pieces we needed, and was very helpful with that. The installation was very quick and efficient. They did what we asked them to do, so it was great. I'd give them an A.”

Review by
05/10/2017

“I had it done a long time ago. They were fine; they did two master-closets, his-and-her closets. I like the time they took in helping the design. The installers were very thorough; got in-and-out, and they cleaned up. It was really a good experience. I'd say A+.”

Review by
05/10/2017

“They did closets. They did it in a timely manner and the product was exactly what I wanted: high-quality. They had great ideas and did exactly what I asked them to do. I would give them an A+. The installation was great, and the product was great.”

Review by
05/10/2017

“They installed closets in the master-bedroom. I liked the consultant that came out, and I liked the options that they had. The gentlemen who installed were very professional and clean; they cleaned up very well. I'd give them an A.”

Review by
05/10/2017

“I had four custom closets done and a pantry. Vicky was very professional; she came out and really looked to see what I needed, and she provided that for me. I would give them an A+. I've recommended them several times since then.”

Review by
05/10/2017

“They installed a home office and a master-closet. I liked the salesperson with the design—and just the whole follow through, the people who did the work—it was just an excellent job all the way around. I'd give them an A+.”

Review by
05/10/2017

“This is for my closet. It is great. Professional—I think the technician did nice. They cleaned up their mess, and they were on time. They kept the schedule good. I'd give them an A+, and I already did recommend them.”

Review by
05/10/2017

“They did all the closets in the house. From the sales-rep. to the installers, everybody knew what they were doing. They were pleasant, they were efficient, and it was just a perfect experience. I'd give them an A+.”

Review by
05/10/2017

“They did some closets and an office space. They were professional and very easy to get ahold-of; we had questions, so it was a good experience communication-wise. I'd probably give them an A—an A+ to be accurate.”

Review by
05/10/2017

“They did a customized master-bedroom closet. I liked the design. I like how prompt they were, and how quickly it was done. They were quick to come back when I had a small issue. Definitely an A.”

Review by
05/10/2017

“They did all the closets in my house, including the pantry. The designer was right on with what we were looking for. They did it in a timely manner, and it looks fantastic. I give it an A+.”

Review by
05/10/2017

“100% positive. They installed 4 closets. The people were great, professional, and they were clean. The closets look great. I'd give them an A+, and I already have recommended them.”

Review by
05/10/2017

“They did a master-closet for me. Everything went smoothly from the first consultation to the implementing of everything. It was a smooth process; they get an A+ in every category.”

Review by
05/10/2017

“It was absolutely positive. They did my master-closet. The closet's beautiful. They can do things that you can't do on another closet system. He was awesome. I'd give them an A+.”

Review by
05/10/2017

“They did our bedroom closet and the laundry room. I liked the whole experience; the way the rep came to our home, explained and customized everything. I would give them an A+.”

Review by
05/10/2017

“They did my bathroom closet, and they did a mudroom. I liked the efficiency, and then when something was wrong, they came back and fixed it. I'd give them an A.”

Review by
05/10/2017

“They did a closet system for me. I enjoyed working with the salesperson, and then the finished product. We're very pleased with it; I'd give them an A+.”

Review by
05/10/2017

“It definitely was positive. They made four closets and a pantry. They were incredibly professional, and they were efficient, neat. I would say an A.”

Review by
05/10/2017

“It was a continuation of a closet, some extra work done. It was excellent work—no complaints down the board, and I would absolutely recommend them.”

Review by
05/10/2017

“I already did it. They did a great job. They were installing about 10 closets; they did what we asked and came up with creative ideas. I'd give them an A+.”

Review by
05/10/2017

“I'm an interior designer, so they installed closet organizers for one of my customers. It was just easy to deal with; I would give them an A+.”

Review by
05/10/2017

“They did excellent work, and I would recommend them for closets. They were wonderful, excellent—I would recommend them, and I love them.”

Review by
05/10/2017

“They put in a master-closet for us. They worked with us on the design and tried to accommodate all of our requests. I'd give them an A+.”

Review by
05/10/2017

“They worked on the craft room and garage. They were very easy—very informative, with great selection. Pretty much it; I'd give them an A+.”

Review by
05/10/2017

“They did our closets. It was good service, excellent installation, and good design. It was just a good experience. I'd give them an A.”

Review by
05/10/2017

“They did a bedroom closet. Everything made it positive: the design, the quality of work, and the product. I'd give them an A+.”

Review by
05/10/2017

“They did a wall unit that I use as a closet. It was excellent work—no complaints, and I would recommend them very much.”

Review by
05/10/2017

“We did have stuff done. I was actually very happy with them. Excellent work, no complaints; I would recommend them.”

Review by
05/10/2017

“They installed a new closet system. They were just very good to work with. I'd give them an A.”

Review by
05/10/2017

“They're fabulous. Excellent work, no complaints, and I'd recommend them for a closet.”

Review by
05/10/2017

“I would recommend them. Excellent work, no complaints for closets. So far, so good.”

Review by
05/10/2017

“They were doing closets. They did what we asked them to do. I'd give them an A.”

Review by
05/10/2017

“They were installing a closet. They did a good job. I'd give them an A.”

Review by
05/10/2017

“They built desks for us. They produced good work. I'd give them an A.”

Review by
05/10/2017

“It was positive.”

Review by
08/29/2016

No review comments provided

Review by
08/29/2016

“Artisan did a beautiful job. Our sales rep was very knowledgeable and had great ideas for our custom design closets.”

Review by
08/29/2016

“From first conversation setting up appointment until installation everyone was very friendly and efficient. Great experience.”

Review by
08/29/2016

“Artisan did a great job. They were a little slow initially on scheduling the quote, but they came through once they showed up they did a fantastic job.”

Review by
08/29/2016

“They did a fantastic job with our closets! They were creative with the ideas to make the best use of space and really wanted to make sure we had a plan to help our family and also being smart in case we sold our house in the near future. The installer was phenomenal, professional, fast and cleaned up his mess before he left. Overall, it was a really great experience. ”

Review by
08/29/2016

“As a Performance Improvement Technologist in the area of Business, I was quite disappointed with the follow through after the sale. Although, the workmanship was very good, that is not the only part of the interaction. As a customer who did not finance this project, I was surprised that I was not extended any special offers, referral incentives, or other possibilities that would allow me to consider using your company in the future.”

Review by
08/29/2016

“The end result was closer to our original vision and plan however to took a very long time to get there. The final measurements were not accurate leading to a closet system that didn't work properly for some of our clothes. Management agreed to remedy their error at no charge to us. The original manufacturing timeline (from final plans to install) took 5.5 weeks. The fix that had to be installed on a portion of our closet after the fact also took 5.5 weeks.”

Review by
08/29/2016

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08/29/2016

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08/29/2016

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08/29/2016

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08/27/2016

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08/26/2016

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08/26/2016

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08/26/2016

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08/26/2016

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08/26/2016

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08/26/2016

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Review by
08/26/2016

“My bedroom closet is gorgeous and I'm always able to find everything I need. I've had it for 4 months and it has remained in perfect order because there is a place for everything! Before, I had to seasonally box up clothes because there was not enough storage space. With unpredictable Georgia temps, this system was not working for me. Now everything is able to be displayed and is easy to get to. I was excited to get my closet system, but this experience/product far exceeded my expectations. Thank you Artisan!”

Review by
08/26/2016

“Vicki was wonderful to work with! Very patient and understanding with my changes. Meeting the owner was a very nice touch and made me feel very comfortable. I really enjoyed the professionalism from the installer. Have already recommended others to use Artisan.”

Review by
08/26/2016

“Bob was extremely knowledgeable about the products, planning and the installation process. And the installer was top notch! Would definitely use them again.”

Review by
08/26/2016

“Thank u so much for making my home more beautiful with your lovely work. I am in love with my closet. Thank u. Thank u so much. Especially big thanks to my dear Alley Sandy with your hard work.”

Review by
08/26/2016

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08/26/2016

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08/26/2016

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08/26/2016

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08/26/2016

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08/26/2016

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Review by
08/26/2016

“It was one of the best decisions I've ever made!”

Review by
08/25/2016

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08/24/2016

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08/24/2016

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08/24/2016

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08/24/2016

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08/24/2016

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Review by
08/24/2016

“Could not get drawings corrected. Work was not performed per contract. Agreed-to accessories were not include with installation.”

Review by
08/24/2016

“Wow we were extremely pleased with our closet our sitting area in the Master Bedroom and our laundry room!”

Review by
08/23/2016

“I have already recommended artisan custom closets to my neighbors, and they are just as pleased as I am with my new closets!”

Review by
08/23/2016

“Alley my sales girl did a wonderful job from quote to finish! Great company and was extremely clean and professional during installation.”

Review by
08/23/2016

“Theresa Safranak was excellent. The design was clever and the execution faultless. Now that we have used ‘her’ closets for 6 months I can also report they work well!”

Review by
08/23/2016

“Great job.”

Review by
08/23/2016

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08/23/2016

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08/23/2016

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08/23/2016

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08/23/2016

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08/23/2016

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Review by
08/23/2016

“Vickie was the BEST!”

Review by
08/23/2016

“Ally was exceptional as was her staff! Looking forward to years of enjoyment!”

Review by
08/23/2016

“There was a pretty major snafu with the placement of the tie rack for my husband's closet. He had to stand on a stool to reach it. We thought we hired pros who would figure that all out for us, but they thought it was on us to let them know it would be too high up.”

Review by
08/23/2016

“A miscommunication with our Closet Designer didn't give us soft-close drawer sliders and 2 drawers had the wrong size drawer fronts. Kenyatta and Kat worked with me to get an installer (Chris) back over to the house as soon as possible to correct the mistakes. Chris was amazing. He arrived at 7:3am sharp (before business hours just to work around our difficult schedule). Very professional and all-around nice guy. Worked quickly and was out in time for me to get to work on time at 9am. Ideally the closet would have been installed correctly the first visit, but we couldn't have been more accommodated and will be referring your company to our friends/family. Take great pride in your operation. Great company.”

Review by
08/23/2016

“My closet installation was completed by Artisan Custom Closets and I am extremely happy with the results. As part of an overall home remodeling project, I decided to have the master bedroom closet renovation done. The designer, Vicky, was personable, professional and an observant, good listener. We discussed how I utilized my closet and she took note of the items that I had scattered about. She came back to me with a design plan that made lot of sense, so I moved forward. Joel completed the installation as advertised, in about four hours. He was on time, and it was a clean, neat, extremely professional installation. Now that I am moved back into my new closet, I totally understand what Vicky described of how this would get me organized! The design really optimized the utilization of my closet space, floor to ceiling. It has significantly expanded the amount of hanger space and shelves, with a place for everything I use on a regular basis easily accessible. I love my new closet and I want to thank Vicky for the great design, and Artisan Custom Closets for a great job, start to finish!”

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