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FEATURED REVIEWS
“I am likely to recommend Chimcare Seattle to a friend. My fireplace works now, and I'm very happy about that!”
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“Technician made aware of a possibly dangerous situation with my propane fireplace and told me that they would email me a quote to have it repaired. I never heard back from them or anyone from the company. I had to go elsewhere to have the issue taken care of. Very unsatisfied with their service.”
“Your mileage may vary. The team initially sent to work on my chimney and back patio were relatively inexperienced. Work was performed in a questionable manner. When questions were raised, they were not well received, or excuses were made. I subsequently learned that the rep who had quoted the job had left the company, so this explained why there was a gap between what was discussed in the initial consultation and how the techs were approaching the repairs. Nonetheless, ultimately the first team of techs left the completion of the stone cladding on this chimney at the line of the flashing jagged and unfinished, grinding mud on the lower part of the chimney, and grinding mud in the gutters adjacent to the work area. Grout matching on the patio was poorly executed. After discussion with the company owner and sharing of photos, another crew was sent to the jobsite to complete the repairs. That crew was more experienced and finalized the job in an acceptable manner.”
“Chimcare changed the schedule without telling us, resulting in a last minute scramble. And when they got here, they couldn't do the work. The people who showed up were quite friendly and knowledgable, but it was really hard to reach anyone about the surprise, un-communicated reschedule.”
“Poor communication, unfinished and poorly-done work, and a lack of coordination between parts of the company.”
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“Friendly, professional and quality service provided.”
“We have had two identical Enviro gas fireplaces since 2004. Over the years each has had problems. We finally had Chimcare clean and overhaul each one and they have been, essentially, made new again. In the process, they had to order parts and replace some parts through their own innovations and fabrications. They always kept us informed during the downtime and were very respectful of our home and expectations. Good company.”
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“The work done in February 2022 seemed fine, but after turning off the pilot lights for the summer, now the fireplace that wouldn’t light back in February won’t light again.”
“They got the work done eventually and did it well, but getting to that point was a headache, required clarifying the job with workers and office people. They could be more organized internally.”
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“I could not in good conscience recommend Chimcare to anyone given the experience we had.”
“Devin checked what was going wrong with our gas fireplace and found the answer”
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“Friendly courteous service and arrived on time”
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“I have two gas fireplaces and one isn’t working. Chimcare was recommended to me by CM Heating when they discontinued their fireplace service. I called and was very pleased with the diagnostic visit performed on October 5 by the technician. Pricey? Yes, ($289) but maintenance costs money. He thought the problem was a part which needed to be reordered, did some research to ensure the part could be ordered rather a whole new starter, found it could be, and sent a new estimate for the work yet to be done. Yikes! it was as much as the first visit, plus the cost of the part! I called on October 20 because that seemed a bit high. Thankfully, it was. The estimate was reduced considerably for the service call, plus the cost of the part ($68 total) so I happily paid half of the total in advance and said, “Great—order the part.” I haven’t heard anything since. I know supply chains have been messed up for the past couple of years, but the technician had said this was a standard part from a company they get parts from on a regular basis, so I thought I’d have heard something by now. Maybe just a call to say, “We’re still waiting on the part.” I just think keeping the customer in the loop is helpful in generating confidence. So, three stars today, but maybe more once the fireplace has been fixed. It’s just getting chilly and this grandma would like to use her fireplace in the evening. For the record, both the technician and the customer service rep were pleasant and professional, so I hope to be able to give a five star review soon.”
“After the technician visited and assessed the state of our fireplace, the company took several weeks to get back to us with an estimate for the work we need done. We called the company several times over these weeks and left voicemails asking for a return call. There was no response to any of these calls. We even called CM Heating, the company that referred us to Chimcare when they stopped servicing our fireplaces, to inform them about our experience with Chimcare and ask for a referral to another company. The company finally called to set a time for another visit and emailed an estimate. We felt ghosted by Chimcare, so we will not be engaging them for further work. Zero stars. Would not recommend.”
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“Chimcare came highly recommended through a county pamphlet. The worker was polite and through. The fireplace needed a repair and since it was discontinued, the part and repair work was estimated at $2000. Went to a fireplace store in town (Monroe) to see about replacing the fireplace and they ended up fixing the fireplace for under $300. Big discrepancy in cost.”
“Failed to meet the basic guarantees they promised on the phone; surly technician with attitude showed up and didn't clean the most visible parts of the fireplace.”
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“The man did not leave enough ash in my wood stove, although I told him it needed a couple of inches. I provided a bucket for ash but he did not bother to use it. He did put back about a scant inch, Otherwise, he cleaned the stove and chimney well , and did not make a mess. It was amazingly expensive, but it needed cleaning.”
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“Everyone I talked to at Chimcare was kind and honest. We ended up having a wood stove that was unusable and they didn't dance around that fact. I felt confident that our safety was their top priority.”
“Service was excellent”
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“The work was done right the second time.”
“I never received a quote after asking for it 3 times.”
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“Initial customer service was good; follow-up was dismal”
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“The masonry service was good, but the linner service was horrible”
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“After the work there were problems. They have not corrected the problems as of yet.”
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“initial visit and recommendation good. actual construction expensi e took longer than expected and end result unattractive”
“Heck, yes! They helped me so much from start to finish with expert advice and service.”
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“I am likely to recommend Chimcare Seattle to a friend. The first person that came to service the house missed something because they didn't want to go on the roof in rain. However, after speaking to the supervisor, they sent somebody back out to fix it.”
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“I am likely to recommend Chimcare Seattle to a friend. My fireplace works now, and I'm very happy about that!”
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“The initial service by the person that quoted me was good. but then they were dodging me and I had to go to another company.”
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“We had our chimney cleaned in December of 2020 and that went just fine. The technician recommended that we have some follow up work done on our chimney and we made an appointment in November of 2021. After waiting for a long time for that day and my husband worked from home so, he could talk to your technician nobody showed up or called. When I called to ask what had happened, nobody returned my call. Based on your customer service (or lack of), I will not recommend your company.”
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