Chimney Cricket, Inc.
3rd year as a Best Pick
Best Pick 2018
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Chimney Cricket, Inc. has received 4.8 out of 5 stars based on 82 customer surveys.
5
70
4
9
3
1
2
2
1
0
3rd year as a Best Pick Call
"Since 1989, Chimney Cricket, Inc., has provided comprehensive, quality, and reliable chimney sweeps, inspections, and repairs. We pride ourselves on our customer service and safety. Our master-level technicians have years of experience and are certified by the Chimney Safety Institute of America."

Philip Taggart | Founder
Company Information
Services Offered
Chimney Cricket, Inc., offers a full range of residential and commercial chimney and fireplace services, including chimney cleaning, sweeping, repair, rebuilding, relining, inspection, and cap installation. Other services include tuck-pointing, fireplace repair, dryer vent cleaning, and installation of gas logs, dampers, wood stoves, and gas stove inserts.
Warranty
Chimney Cricket, Inc., offers a lifetime warranty on stainless steel chimney flue liners and caps.
Company History
The local, family-owned-and-operated company began servicing the Delaware County area in 1989.
Distinctions
All master-level company technicians are Chimney Safety Institute of America (CSIA) Certified Chimney Sweeps.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield
Address
181 Fairview Road
Woodlyn, PA 19094
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
Licenses
PA119392

Compiled Score:

Chimney Cricket, Inc. has received 4.8 out of 5 stars based on 82 customer surveys.
5
70
4
9
3
1
2
2
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
10/08/2017

“They understood the codes and were very concerned about safety issues. I wanted the chimneys to pass safety inspections by any other outside inspector and I believe they accomplished that. They were knowledgeable about water and masonry integrity issues and how the weather affects the masonry. They rebuilt one chimney in an aesthetically pleasing manner per my instructions.”

Review by
10/07/2017

“Chimney Cricket performed a comprehensive inspection on our 2 chimneys as part of a home inspection. They found a number of chimney issues that had never been discovered by a customary home inspection. Ended up saving us about $4,000 as the owners had neglected the chimneys and they were both leaking.”

Review by
10/06/2017

“Chimney Cricket has one of the best experts for chimney knowledge which helps identify the chimney issues. The estimate and repair were done in a timely manner. This is the only team I would utilize to service chimneys, dryer vents, and fireplaces.”

Review by
10/06/2017

“Very knowledgeable.”

Review by
10/06/2017

No review comments provided

Review by
10/04/2017

“Great customer service-focused on job at hand, courteous, engaging, clear communication.”

Review by
10/03/2017

“A guy came out and cleaned my wood stove chimney and afterward gave me an estimate of over $4000 to put a new liner in the existing liner. He didn't use a ladder and never even went up to the top of the chimney to assess from the top down. The estimate was very high level and when asked to break it down a little more he wouldn't. I had another company come out and they told me putting a little ET in the existing chimney would cause a lot of backdraft. They told me I really need to remove the existing terracotta and then put a new stainless steel liner in which was the full width of the opening. Would never recommend these guys, sorry.”

Review by
10/03/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

“Happy, happy, happy with the service and professionalism.”

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

“Great service. The workers are very knowledgeable and were a joy to have in our home.”

Review by
09/30/2017

No review comments provided

Review by
09/29/2017

“Thank you, Chimney Cricket, for your expert knowledge and workmanship.”

Review by
09/28/2017

“The owner came out to do an estimate and review the work to be done. The service men were on time, did the job, explained the process and cleaned up afterward. Very knowledgeable.”

Review by
09/27/2017

“Chimney Cricket provided excellent service with careful attention to detail and exceptional quality. This company provides outstanding value at a reasonable price and I will certainly use them again.”

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

“They're the best.”

Review by
09/27/2017

“Bob was great.”

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

“Was not a fan of the person who came out. They showed up, didn't resolve the issue (burning logs in fireplace made it smell inside), didn't have a solution, tried to charge me extra money for an additional chimney sweep to take a look at it. Tried to get me to get additional services not related to the issue at hand, even after not having a solution to the issue. He also broke one of my blinds in the house, didn't apologize. Ultimately, just feel like it was money wasted.”

Review by
09/27/2017

“Heather and I have used Chimney Cricket for years now and we've been completely satisfied, which is why we have continued to use them. Their people are fully professional, honest, and friendly. I can't imagine a better chimney sweep company.”

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
08/10/2016

“We had to have them come out and fix something that wasn't done properly and then the total service didn't include one item that we thought was going to be included, based upon our conversation. Pricing was a little high. They did a cap and some crown repair. I would give them a B-.”

Review by
08/10/2016

“I just got the feeling that they were trying to oversell me. I asked them to come and sweep my chimney and they had all these proposals for thousands of dollars to replace bricks and do this and do that. It seemed like a big selling job. I had to get it done quickly to get the heat replaced and their price was really high, compared to other chimney sweeps in the area after I checked the local pricing. They only did a chimney sweep. I would give them a B.”

Review by
08/10/2016

“The promptness and quality of work made it positive. It was just easy to deal with. They did chimney cleaning and repairs. I would give them an A.”

Review by
07/07/2016

“They were professional and reasonably priced. They did a cleaning and gave me an estimate for any other repair work that needed to be done. I would grade them an A.”

Review by
07/07/2016

“They were supposed to fix something. They fixed it, but they caused some damage. They say they didn't, but I'm fairly certain that they did. It was something else that was fixed in the house previously but that wasn't fixed correctly, but it was left with more damage. And when they replaced, they didn't replace with the original model that I had. I just got sick of dealing with them. It took them about three months, I'm just guessing, to complete it. The rest of the work was fine, so I would grade them as a C-. They did what they were supposed to, but they screwed up other stuff. I think they know their stuff.”

Review by
07/07/2016

“They were prompt and very respectful. I didn't get the sense that they were trying to upsell anything, and they came to do what they needed to do. They were just doing a biannual cleaning. I would grade them an A.”

Review by
07/07/2016

“They came in for an inspection and they were very professional. They gave me great information, left it with me, and didn't pressure me to do anything. It was an overall great experience. I would grade them an A.”

Review by
07/07/2016

“They did a great job. They did everything that we asked in the time frame that they quoted and within the budget that they quoted. They had to tear the chimney down to the root and rebuild it. I would grade them an A+”

Review by
06/28/2016

“They come when they say they are going to come and are easy to contact. I think their prices are great. They've helped us for quite a few years. I would grade them an A-. They just kept forgetting one tiny thing, and it was so minor I should not have said a word. I would recommend them to anybody that needed a chimney sweep because they are trustworthy.”

Review by
06/28/2016

“They were very friendly and very thorough, and they gave a very detailed report. They did a cleaning for me. I would grade them an A.”

Review by
06/27/2016

“Chimney Cricket, Inc. cleaned the chimney. We've used them several years, and they've been fine. I would use them again. I would grade them an A.”

Review by
06/27/2016

“Chimney Cricket, Inc. did an inspection. They were thorough and on time, and they were prompt in getting me the estimate. I would grade them an A.”

Review by
06/27/2016

“I love Chimney Cricket, Inc. They did my yearly chimney sweeping. They've been doing this 25 or 3 years. I think they're fair and reasonable, and they know what they are doing. I use them because they are in the area. They have been in the business a very long time, so there is no need to switch. I would grade them an A+. I would recommend them, because I don't know any others. If anyone wants my opinion, I'm happy to share.”

Review by
06/27/2016

“One of my fireplaces didn't have a cap on it. The other fireplace had a cap, but I think an animal got in my fireplace. Animal control came and advised that I get it replaced. So Chimney Cricket, Inc. replaced two caps. They were very honest, because the first time they came to look at it, they said the cap that I had on there would not keep out small animals. They had to measure it, so they came out and it was the wrong size. They left me a note, and came back and fixed it. I liked that, and they were clean. I would grade them an A.”

Review by
06/27/2016

“Chimney Cricket, Inc. did an inspection, and they are coming back next month to put a new liner in. They were fine. They came and told us what was wrong with the chimney, and it was more than what we expected. So we had to hold off until we could do it. They were okay with that, and they honored the price that they gave us for six months. For right now, I would grade them an A, but I haven't had all the work done yet. Everything was good, and that's why they are coming back to do the work. I would recommend them.”

Review by
06/27/2016

“Chimney Cricket, Inc. did a great job, and the guys that did the work were nice and pleasant. I was there a good while when they were doing the work, and I have nothing bad to say about them. It looked great when they were done—you couldn't tell they were there. I would grade them an A.”

Review by
06/14/2016

“Chimney Cricket, Inc. was fixing my chimney, fireplace and putting in a new liner. They are very clean and professional, and it was very nice talking to the guys. They explained what was going on. I would grade them an A.”

Review by
06/14/2016

“They are easy to work with. Their prices were reasonable, and we didn't have any problems scheduling. They did a sweep and inspection and redid the top of the chimney. I would grade them a B. They could have done some things better.”

Review by
06/14/2016

“They were prompt, courteous, and clean, and had good prices. They relined one of my flues and have done at least two or three chimney sweeps for me over the past couple of years. I would grade them an A.”

Review by
06/14/2016

“They were quick to get back to me. They installed a new chimney liner and chimney cap. I thought their pricing was reasonable, and they were clean when they were doing the work. I would grade them an A.”

Review by
06/14/2016

“They come when they say they are going to be there. When they walk in, they cover their feet so that they don't track anything through your home. There is never a mess, and they are very pleasant. We've dealt with them for years, and we would recommend them to anyone. We have a wood burning stove, and they did some repairs there. We have a fireplace as well and then when they looked at the chimney and what not, they knew that we needed a relining, or pointing, or whatever done. So they were very good at foreseeing anything that might cause us problems. They give a written estimate, with everything clearly outlined and the cost of having something done. When you call for service, I usually speak with Ginger. You don't have to play phone tag. They are really good at calling you back. I would grade them the best, A+. They are very good. I would definitely recommend them.”

Review by
06/14/2016

“They were very good. I liked that they were inexpensive comparatively, prompt, and clean. There was a problem, and the fellow was really knowledgeable. I called them to do a cleaning, but they were able to do a simple repair that didn't require any tools or work. I don't remember the name of the fellow that came, but I got the impression that he was very experienced. He sort of fooled around with the damper in the fireplace and just fixed it on the spot. It was just realizing how to get the damper to slide back into the track. I had someone sweep the chimney before, and they never told me there was a problem. I didn't know. I felt really well served. I would grade them an A. I would recommend them.”

Review by
06/14/2016

“Chimney Cricket, Inc. was very responsive. When I called them up they answered questions, and the guys were reliable. They came out and did a very good job. They pointed my chimney, put on scaffolding, installed a gas fireplace, and put in a liner the fireplace. They went a little bit beyond doing the work and gave me recommendations on things to do. The cost was reasonable. I would grade them an A.”

Review by
06/14/2016

“They did some work. It wasn't quite right, but when I called them back, they did come back and correct what wasn’t done correctly. They were putting on a chimney cap to keep out the squirrels. The second time I think it took a day or two. I would grade them a B. I would have liked to have my work done correctly the first time and not have it done a second time. It was difficult in the beginning.”

Review by
06/14/2016

“They were fantastic. I couldn't say enough about Chimney Cricket, Inc. They converted a gas insert into my wood burning fireplace, and completely redid my chimney. They were real professional and responsible. They were considerate of being in the home, and they worked quickly and efficiently. The experience went above my expectations. I would grade them an A.”

Review by
06/14/2016

“They do quality work on time and that's about it. They have done chimney work for me. They repaired and repointed the chimney and did liners. I would grade them an A.”

Review by
06/14/2016

“They did a nice job. They put a cap on the chimney. They are good people. I would grade them an A.”

Review by
06/14/2016

“They seemed to do the job well, and I was happy. It was cleaning. I would grade them an A.”

Review by
06/14/2016

“It was fine. They just came in and cleaned chimneys. I would grade them a B.”

Review by
06/06/2016

“They did a wood burner. It was good. They did their job, and I would grade them an A.”

Review by
06/06/2016

“Chimney Cricket, Inc. installed two gas fireplaces. They were clean, quick, and quiet.”

Review by
06/06/2016

“I had a wood burning stove that they worked on. They were prompt, on time, and reasonably priced. I would definitely grade them an A.”

Review by
06/06/2016

“They were repointing the chimney. They seemed to get the job done. We had a big rain yesterday, and there were no leaks.”

Review by
06/06/2016

“They installed a first-class chimney. They did it on time and did it well. I would recommend them and grade them an A.”

Review by
06/06/2016

“Chimney Cricket, Inc. cleaned the chimney. They were prompt, and they kept the area clean. I would grade them an A.”

Review by
06/06/2016

“Chimney Cricket, Inc. just cleaned three or four flues that I had. The experience was fine. I would grade them a B.”

Review by
06/06/2016

“They did chimney work for me, and I liked everything. The workers were good and timely. I would grade them an A+”

Review by
06/06/2016

“I've had several experiences with them. I think the last time they cleaned a chimney. They are easy to reach and respond promptly. I would grade them a B.”

Review by
06/06/2016

“They were fine. It was a mixed experience, because they couldn't fix the damper. It slammed shut and they really didn't fix it. I would grade them a B.”

Review by
06/06/2016

“They came out to do a cleaning job on the chimney and did a good job. They got it done in a timely manner, and they were professional when they came in. They also provided a quote for some additional work that I may or may not get done. They got me an estimate within 24 to 48 hours it was quick. I would grade them an A.”

Review by
06/06/2016

“We had a wonderful experience with them. We had to have our inside flue on two chimneys worked on, and they also had to do outside chimney work. They were professional, experienced, and knowledgeable, and they told us everything they were doing when they were finished. It was wonderful. I would grade them an A+.”

Review by
06/06/2016

“There was no top on it, and they put a new one on it and they had to put the tile around it. They were very good and on time. They kept their word and took pictures before and after. They did a good job. I would grade them an A. I would very likely recommend them to friends and colleagues.”

Review by
06/06/2016

“Chimney Cricket, Inc. replaced the liner inside the chimney, and they did some mortar work in the basement where the alpha pipe was heading out from the water heater end of the chimney. To be honest, I was expecting it to take a bit longer than it did. They were in and out quickly. They were really great about explaining the price quote and what they were going to do. They left the place in great condition. It was fantastic. I would grade them an A.”

Review by
06/06/2016

“I had a good experience with them. They put in a pipe down the chimney and put the cover on the top. The customer service and the quality of the work were good. So I'm going to give them a good grade.”

Review by
06/06/2016

“Chimney Cricket, Inc. did a full chimney liner in the interior of fireplace and then a total rehabbing of the inside of the chimney. It was quick, clean and they were very responsive. I would have to give them an A.”

Review by
06/06/2016

“They did a fine job, and we have since moved out of the house. We have used them for years without any difficulty, and I would recommend them to anyone. They did an inspection and cleaning. I would grade them an A.”

Review by
06/06/2016

“They redid the stucco on the chimney because it had cracks. I've been dealing with them for 25 years, so of course I'm going to call them to do my work. I would grade them an A+. I recommend them all the time.”

Review by
06/06/2016

“Chimney Cricket, Inc. cleaned and inspected my chimney. The guys were very nice, knowledgeable, and clean. They were good. I would grade them an A+ down the board. They were good guys and they were on time.”

Review by
06/06/2016

“Chimney Cricket, Inc. is fine. We've used them many years. They cleaned my chimney and wood burning stove. You call them, and they are here on time. They seem to do the job alright. They are knowledgeable. I would grade them an A.”

Review by
06/06/2016

“I don’t believe our fireplace had been used in some time. They tried to turn it on, but it wouldn't come on. There were a lot of repairs that were needed, and we opted to not go with them. They were pleasant and on time, and they wrote a detailed report. I would grade them a B+”

Review by
06/06/2016

“We had a good experience with Chimney Cricket, Inc. They did an assessment of the structure of the chimney, and the manner in which it was vented. They were very frank, direct, and thorough. We were satisfied with them, and we would rate them an A. We would use them again.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: