Chimney Cricket, Inc.
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 88 Surveys
Our Certification Process
Best Pick Guaranteed
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Compiled Score: star star star star star
Chimney Cricket, Inc. has received 5 out of 5 stars (A-rating) based on 88 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Since 1989, Chimney Cricket, Inc., has provided comprehensive, quality, and reliable chimney sweeps, inspections, and repairs. We pride ourselves on our customer service and safety. Our master-level technicians have years of experience and are certified by the Chimney Safety Institute of America."

Philip Taggart | Founder
Company Information
Services Offered
Chimney Cricket, Inc., offers a full range of residential and commercial chimney and fireplace services, including chimney cleaning, sweeping, repair, rebuilding, relining, inspection, and cap installation. Other services include tuck-pointing, fireplace repair, dryer vent cleaning, and installation of gas logs, dampers, wood stoves, and gas stove inserts.
Warranty
Chimney Cricket, Inc., offers a lifetime warranty on stainless steel chimney flue liners and caps.
Company History
The local, family-owned-and-operated company began servicing the Delaware County area in 1989.
Distinctions
All master-level company technicians are Chimney Safety Institute of America (CSIA) Certified Chimney Sweeps.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Licenses
PA119392
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“Chimney Cricket has one of the best experts for chimney knowledge which helps identify the chimney issues. The estimate and repair were done in a timely manner. This is the only team I would utilize to service chimneys, dryer vents, and fireplaces.”

“Bob was great.”

“Great customer service-focused on job at hand, courteous, engaging, clear communication.”

“They're the best.”

“Great service. The workers are very knowledgeable and were a joy to have in our home.”

“They understood the codes and were very concerned about safety issues. I wanted the chimneys to pass safety inspections by any other outside inspector and I believe they accomplished that. They were knowledgeable about water and masonry integrity issues and how the weather affects the masonry. They rebuilt one chimney in an aesthetically pleasing manner per my instructions.”

“Very knowledgeable.”

“The owner came out to do an estimate and review the work to be done. The service men were on time, did the job, explained the process and cleaned up afterward. Very knowledgeable.”

“Heather and I have used Chimney Cricket for years now and we've been completely satisfied, which is why we have continued to use them. Their people are fully professional, honest, and friendly. I can't imagine a better chimney sweep company.”

“Happy, happy, happy with the service and professionalism.”

“Thank you, Chimney Cricket, for your expert knowledge and workmanship.”

“Chimney Cricket performed a comprehensive inspection on our 2 chimneys as part of a home inspection. They found a number of chimney issues that had never been discovered by a customary home inspection. Ended up saving us about $4,000 as the owners had neglected the chimneys and they were both leaking.”

“We had a wonderful experience with Chimney Cricket. We had to have our inside flue on two chimneys worked on, and they also had to do outside chimney work. They were professional, experienced, and knowledgeable. It was wonderful—A+.”

“They were fantastic. I couldn't say enough about Chimney Cricket. They converted a gas insert into a wood-burning fireplace, and they completely redid my chimney. They were really professional and responsible. They were considerate of being in the home, and they worked quickly and efficiently. The experience went above my expectations. I'd give them an A.”

“I love Chimney Cricket. They do my yearly chimney sweeping, and they've been doing it for 25 years. They know what they are doing. I would recommend them—A+.”

“They installed a first-class chimney. They did it well. I'd say A.”

“They did a wood burner. It was good. They did their job, and I would say they're an A.”

“They did chimney work for me, and I liked everything. The workers were good and timely. They're A+.”

“They did a great job. They did everything that we asked in the time frame that they quoted and within the budget that they quoted. They had to tear the chimney down to the root and rebuild it. I would grade them as an A+.”

“They did a great job.”

“Chimney Cricket, Inc. did work for us. They were fine, and we enjoyed them very much. That's all I can say. We had a good experience.”

“I had a good experience with them. They put in a pipe down the chimney and put the cover on the top. The customer service and the quality of the work were good, so I'm going to give them a good grade.”

“Chimney Cricket, Inc. cleaned the chimney. They were prompt, and they kept the area clean. I would grade them as an A.”

“They did a fine job, and we have since moved out of the house. We have used them for years without any difficulty, and I would recommend them to anyone. They did an inspection and cleaning. I would give them an A.”

“I've had several experiences with them. I think the last time, they cleaned a chimney. They are easy to reach and respond promptly.”

“There was no top on it, and they put a new one on it and had to put the tile around it. They were very good and on time. They kept their word and took pictures before and after. They did a good job. I would give them an A. I would very likely recommend them to friends and colleagues.”

“Chimney Cricket, Inc. is fine. We've used them many years. They cleaned my chimney and wood-burning stove. You call them, and they are here on time. They seem to do the job all right. They are knowledgeable. They're an A.”

“They did a great job.”

“They seemed to do the job well, and I was happy. It was cleaning. I would grade them as an A.”

“They do quality work on time. They have done chimney work for me. They repaired and repointed the chimney and did liners. I would give them an A.”

“They did a nice job. They put a cap on the chimney. They are good people. It's an A for them.”

“One of my fireplaces didn't have a cap on it. The other fireplace had a cap, but I think an animal got in my fireplace. Animal control came and advised that I get it replaced, so Chimney Cricket, Inc. replaced two caps. They were very honest—the first time they came to look at it, they said the cap that I had on there would not keep out small animals. They had to measure it, so they came out, and it was the wrong size. They left me a note and came back and fixed it. I liked that, and they were clean. I would give them an A.”

“Chimney Cricket, Inc. did an inspection. They were thorough and on time, and they were prompt in getting me the estimate. I'd give them an A.”

“Chimney Cricket, Inc. cleaned the chimney. We've used them several years, and they've been fine. I would use them again. I would grade them as an A.”

“They were very friendly and very thorough, and they gave a very detailed report. They did a cleaning for me. I think they're an A.”

“Chimney Cricket, Inc. installed two gas fireplaces. They were clean, quick, and quiet.”

“They were repointing the chimney. They seemed to get the job done. We had a big rain yesterday, and there were no leaks.”

“They were prompt and very respectful. I didn't get the sense that they were trying to upsell anything, and they came to do what they needed to do. They were just doing a biannual cleaning. I would rate them an A.”

“Chimney Cricket, Inc. just cleaned three or four flues that I had. The experience was fine.”

“It was fine. They just came in and cleaned chimneys.”

“They come when they say they are going to be there. When they walk in, they cover their feet so that they don't track anything through your home. There is never a mess, and they are very pleasant. We've dealt with them for years, and we would recommend them to anyone. We have a wood burning stove, and they did some repairs there. We have a fireplace as well, and when they looked at the chimney, they knew exactly what needed to be done. So they were very good at foreseeing anything that might cause us problems. They give a written estimate with everything clearly outlined. When I call for service, I usually speak with Ginger. You don't have to play phone tag. They are really good at calling you back. I would give them the best grade—A+. They are very good. I would definitely recommend them.”

“Chimney Cricket replaced the liner inside the chimney, and they did some mortar work in the basement where the pipe was heading out from the water heater end of the chimney. To be honest, I was expecting it to take a bit longer than it did. They were in and out quickly. They were really great about explaining the price quote and what they were going to do. They left the place in great condition. It was fantastic. They get an A.”

“This time, they redid the stucco on the chimney because it had cracks. I've been dealing with them for 25 years, so of course I'm going to call them to do my work. I'd give them an A+. I recommend them all the time.”

“Chimney Cricket cleaned and inspected my chimney. The guys were very nice, knowledgeable, and clean. They were good. I would give them an A+ down the board. They were good guys, and they were on time.”

“They came out to do a cleaning job on the chimney, and they did a good job. They got it done in a timely manner, and they were professional when they came in. They also provided a quote for some additional work that I may or may not get done. They got me an estimate within 24 to 48 hours—it was quick. I would say they get an A.”

“Chimney Cricket did a full chimney liner in the interior of the fireplace and then a total rehabbing of the inside of the chimney. It was quick and clean, and they were very responsive. I would have to give them an A.”

“We had a good experience with Chimney Cricket. They did an assessment of the structure of the chimney and the manner in which it was vented. They were very frank, direct, and thorough. We were satisfied with them, and we would rate them as an A. We would use them again.”

“They were fixing my chimney and fireplace and putting in a new liner. They are very clean and professional, and it was very nice talking to the guys. They explained what was going on. I would grade them as an A.”

“They did a great job, and the guys that did the work were nice and pleasant. I was there a good while when they were doing the work, and I have nothing bad to say about them. It looked great when they were done—you couldn't tell they were there. They're an A.”

“They came in for an inspection, and they were very professional. They gave me great information, left it with me, and didn't pressure me to do anything. It was an overall great experience. I would rate them as an A.”