Chimney Cricket, Inc.
5th year as a Best Pick
certified company
Verified License(s)
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Chimney Cricket, Inc. has received 4.7 out of 5 stars based on 141 customer surveys conducted through GuildQuality.
5
114
4
16
3
6
2
4
1
1
5th year as a Best Pick Call
"Since 1989, Chimney Cricket, Inc., has provided comprehensive, quality, and reliable chimney sweeps, inspections, and repairs. We pride ourselves on our customer service and safety. Our master-level technicians have years of experience and are certified by the Chimney Safety Institute of America."

Philip Taggart | Founder
Company Information
Services Offered
Chimney Cricket, Inc., offers a full range of residential and commercial chimney and fireplace services, including chimney cleaning, sweeping, repair, rebuilding, relining, inspection, and cap installation. Other services include tuck-pointing, fireplace repair, dryer vent cleaning, and installation of gas logs, dampers, wood stoves, and gas stove inserts.
Warranty
Chimney Cricket, Inc., offers a lifetime warranty on stainless steel chimney flue liners and caps.
Company History
The local, family-owned-and-operated company began servicing the Delaware County area in 1989.
Distinctions
All master-level company technicians are Chimney Safety Institute of America (CSIA) Certified Chimney Sweeps.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug testing.
Areas Served
Bryn Mawr, Malvern, Philadelphia, Wayne, Broomall, Havertown, Media, Springfield
Address
181 Fairview Road
Woodlyn, PA 19094
Hours
Mon
8:00 am - 4:30 pm
Tue
8:00 am - 4:30 pm
Wed
8:00 am - 4:30 pm
Thu
8:00 am - 4:30 pm
Fri
8:00 am - 4:30 pm
Sat
Closed
Sun
Closed
Licenses
PA119392

Compiled Score:

Chimney Cricket, Inc. has received 4.7 out of 5 stars based on 141 customer surveys conducted through GuildQuality.
5
114
4
16
3
6
2
4
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
09/19/2019

No review comments provided

Review by
08/29/2019

“The receptionist is wonderful. She is always great to work with and makes things go smoothly.”

Review by
08/29/2019

“I thought they were polite and did clean work.”

Review by
08/19/2019

No review comments provided

Review by
08/18/2019

No review comments provided

Review by
08/18/2019

No review comments provided

Review by
08/18/2019

No review comments provided

Review by
08/18/2019

No review comments provided

Review by
08/07/2019

“I would like to recognize Peter for his exceptional service.”

Review by
08/07/2019

“Their timeliness of getting the job completed on time.”

Review by
08/07/2019

“The two gentlemen who came out were very professional. The receptionist is also a very nice and helpful woman.”

Review by
08/07/2019

“Don't remember their names.”

Review by
08/07/2019

“I would like to recognize the gentleman who frequently comes. I don't remember his name but he did have a foot injury which prevented him to come for a while. He is extremely courteous and very helpful.”

Review by
08/07/2019

No review comments provided

Review by
08/07/2019

“I don't remember their names.”

Review by
08/07/2019

“I only had one issue, and they satisfied that. It was more or less an aesthetic situation, where they parsed the chimney, just didn't parse the whole chimney. That could have been because of that one individual person, but I let the office know about it and they straightened it out.”

Review by
08/07/2019

No review comments provided

Review by
07/16/2019

No review comments provided

Review by
07/03/2019

“I was extremely happy with them and I have no complaints.”

Review by
07/03/2019

“I would like to recognize John for exceptional service and being responsive.”

Review by
07/03/2019

“My husband was the one that dealt with the company and the technician and he had nothing but good things to say about them.”

Review by
07/03/2019

“The gentleman that told us the information about the project was very professional and helpful.”

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

No review comments provided

Review by
07/03/2019

“They always meet my expectations.”

Review by
07/03/2019

“They met all of my expectations and did a great job.”

Review by
07/03/2019

“I was satisfied because the work was good.”

Review by
07/03/2019

“They kept the house clean throughout the process, vacuuming well and making sure everything was very clean while they were doing the work.”

Review by
07/02/2019

“Chimney caps look nice”

Review by
06/26/2019

“Sorry, I don't remember the team that did my job.”

Review by
06/25/2019

“I was very satisfied with quality of work and high level of employee professionalism. I have recommended Chimney Cricket to family, friends and co-workers.”

Review by
06/21/2019

“Sorry, I'm not good at remembering names. All who come provide exceptional service.”

Review by
06/21/2019

“the guys that were on site, extremely neat and on time, kept it clean the entire process”

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

No review comments provided

Review by
06/21/2019

“Easy to deal with”

Review by
06/21/2019

“Bob Harper always does a great job for me with my gas fireplace.”

Review by
06/20/2019

No review comments provided

Review by
06/20/2019

No review comments provided

Review by
06/20/2019

“Contractor was very nice”

Review by
08/09/2018

“I was the most satisfied with the prompt response to my needs.”

Review by
08/09/2018

“Danny was exceptional.”

Review by
08/08/2018

“I was very satisfied with Chimney Cricket. They helped me keep my chimney and my woodstove safe. Unknowing that I had had a fire in my chimney, they have now made my chimney safe. It was hard for me because I am a widow and one thing I knew I wanted to keep my woodstove going. Their help was worth every penny.”

Review by
08/08/2018

No review comments provided

Review by
08/08/2018

“I most appreciated Bob's patient answering of my questions. This is the first experience with a gas fireplace. I appreciated the explanation of how the Carbon Monoxide alert system works. There was no CO alert in the townhouse when purchased.”

Review by
08/03/2018

No review comments provided

Review by
08/03/2018

“Bob Harper - excellent job, communication, promptness...”

Review by
08/02/2018

No review comments provided

Review by
08/02/2018

“It was very hard to schedule an appointment.”

Review by
08/01/2018

No review comments provided

Review by
08/01/2018

“You were cleaning a wood stove chimney, and you were excellent. I've had had bad technician's, from other companies, come out here before, but your company is excellent. If I could give you a 10 rating, I would!”

Review by
08/01/2018

“They did a good job and I was satisfied. End of story.”

Review by
07/30/2018

“Over the top service and professionalism.”

Review by
07/28/2018

No review comments provided

Review by
07/28/2018

No review comments provided

Review by
07/27/2018

“We had a repair that was done well, but something went wrong. Chimney Cricket came back one year later and completely fixed it and went over and above, for a very reasonable and nominal charge.”

Review by
07/27/2018

No review comments provided

Review by
07/27/2018

No review comments provided

Review by
10/08/2017

“They understood the codes and were very concerned about safety issues. I wanted the chimneys to pass safety inspections by any other outside inspector and I believe they accomplished that. They were knowledgeable about water and masonry integrity issues and how the weather affects the masonry. They rebuilt one chimney in an aesthetically pleasing manner per my instructions.”

Review by
10/07/2017

“Chimney Cricket performed a comprehensive inspection on our 2 chimneys as part of a home inspection. They found a number of chimney issues that had never been discovered by a customary home inspection. Ended up saving us about $4,000 as the owners had neglected the chimneys and they were both leaking.”

Review by
10/06/2017

“Chimney Cricket has one of the best experts for chimney knowledge which helps identify the chimney issues. The estimate and repair were done in a timely manner. This is the only team I would utilize to service chimneys, dryer vents, and fireplaces.”

Review by
10/06/2017

“Very knowledgeable.”

Review by
10/06/2017

No review comments provided

Review by
10/04/2017

“Great customer service-focused on job at hand, courteous, engaging, clear communication.”

Review by
10/03/2017

No review comments provided

Review by
10/03/2017

“A guy came out and cleaned my wood stove chimney and afterward gave me an estimate of over $4000 to put a new liner in the existing liner. He didn't use a ladder and never even went up to the top of the chimney to assess from the top down. The estimate was very high level and when asked to break it down a little more he wouldn't. I had another company come out and they told me putting a little ET in the existing chimney would cause a lot of backdraft. They told me I really need to remove the existing terracotta and then put a new stainless steel liner in which was the full width of the opening. Would never recommend these guys, sorry.”

Review by
10/02/2017

“Great service. The workers are very knowledgeable and were a joy to have in our home.”

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

No review comments provided

Review by
10/02/2017

“Happy, happy, happy with the service and professionalism.”

Review by
09/30/2017

No review comments provided

Review by
09/29/2017

“Thank you, Chimney Cricket, for your expert knowledge and workmanship.”

Review by
09/28/2017

“The owner came out to do an estimate and review the work to be done. The service men were on time, did the job, explained the process and cleaned up afterward. Very knowledgeable.”

Review by
09/27/2017

“Chimney Cricket provided excellent service with careful attention to detail and exceptional quality. This company provides outstanding value at a reasonable price and I will certainly use them again.”

Review by
09/27/2017

“They're the best.”

Review by
09/27/2017

“Bob was great.”

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

“Heather and I have used Chimney Cricket for years now and we've been completely satisfied, which is why we have continued to use them. Their people are fully professional, honest, and friendly. I can't imagine a better chimney sweep company.”

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

No review comments provided

Review by
09/27/2017

“Was not a fan of the person who came out. They showed up, didn't resolve the issue (burning logs in fireplace made it smell inside), didn't have a solution, tried to charge me extra money for an additional chimney sweep to take a look at it. Tried to get me to get additional services not related to the issue at hand, even after not having a solution to the issue. He also broke one of my blinds in the house, didn't apologize. Ultimately, just feel like it was money wasted.”

Review by
08/10/2016

“The promptness and quality of work made it positive. It was just easy to deal with. They did chimney cleaning and repairs. I would give them an A.”

Review by
08/10/2016

“I just got the feeling that they were trying to oversell me. I asked them to come and sweep my chimney and they had all these proposals for thousands of dollars to replace bricks and do this and do that. It seemed like a big selling job. I had to get it done quickly to get the heat replaced and their price was really high, compared to other chimney sweeps in the area after I checked the local pricing. They only did a chimney sweep. I would give them a B.”

Review by
08/10/2016

“We had to have them come out and fix something that wasn't done properly and then the total service didn't include one item that we thought was going to be included, based upon our conversation. Pricing was a little high. They did a cap and some crown repair. I would give them a B-.”

Review by
07/07/2016

“They were prompt and very respectful. I didn't get the sense that they were trying to upsell anything, and they came to do what they needed to do. They were just doing a biannual cleaning. I would grade them an A.”

Review by
07/07/2016

“They came in for an inspection and they were very professional. They gave me great information, left it with me, and didn't pressure me to do anything. It was an overall great experience. I would grade them an A.”

Review by
07/07/2016

“They did a great job. They did everything that we asked in the time frame that they quoted and within the budget that they quoted. They had to tear the chimney down to the root and rebuild it. I would grade them an A+”

Review by
07/07/2016

“They were professional and reasonably priced. They did a cleaning and gave me an estimate for any other repair work that needed to be done. I would grade them an A.”

Review by
07/07/2016

“They were supposed to fix something. They fixed it, but they caused some damage. They say they didn't, but I'm fairly certain that they did. It was something else that was fixed in the house previously but that wasn't fixed correctly, but it was left with more damage. And when they replaced, they didn't replace with the original model that I had. I just got sick of dealing with them. It took them about three months, I'm just guessing, to complete it. The rest of the work was fine, so I would grade them as a C-. They did what they were supposed to, but they screwed up other stuff. I think they know their stuff.”

Review by
06/28/2016

“They come when they say they are going to come and are easy to contact. I think their prices are great. They've helped us for quite a few years. I would grade them an A-. They just kept forgetting one tiny thing, and it was so minor I should not have said a word. I would recommend them to anybody that needed a chimney sweep because they are trustworthy.”

Review by
06/28/2016

“They were very friendly and very thorough, and they gave a very detailed report. They did a cleaning for me. I would grade them an A.”

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