Master Services, Inc.
7th year as a Best Pick
Best Pick 2017
certified company
Based on 182 Surveys
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
Compiled Score: star star star star star
Master Services, Inc. has received 5 out of 5 stars (A-rating) based on 182 customer surveys conducted by Best Pick Reports.
7th year as a Best Pick Call
"In an industry where most businesses are typically run by only a few people, we set ourselves apart with our call center and fully trained technicians. At Master Services, we always strive to take care of our clients, and we know we must have both quality employees and quality products to do this."

David Bishop | Business Manager
Company Information
Services Offered
Master Services is a full-service chimney company that cleans chimneys, fabricates custom chimney caps, repairs fireboxes and chimney brickwork, and rebuilds and paints wood chases. The company also sells and installs chimney and fireplace accessories such as dampers, gas logs, and glass doors. In addition, Master Services removes bird nests and nuisance wildlife, including raccoons, opossums, squirrels, bats, and dead animals.
Master Services offers a guarantee on all service and a lifetime guarantee on craftsmanship for chimney caps.
Company History
Chad and Christa Murray founded Master Services in 1995. Chad's mother, Wanda, and stepfather, Rory, also play important roles within the company.
Employee Information
All employees wear uniforms and drive marked vehicles.
Areas Served
West Houston Suburbs, North Houston Suburbs, Fort Bend County & Southwest Houston, The Heights/Midtown

“They cleaned and refurbished the fireplace chimney and installed a top plate. The work was done quickly and thoroughly. When they were done, the fireplace looked brand-new.”

“I have nothing bad to say about them. I have no regrets. They did a good job in a timely fashion compared to everybody else. I would recommend them, and I would give them an A+.”

“I liked the people they sent out. They did what they were supposed to do. They basically had to reseal the chimney. I'd say they earned an A.”

“This past year, we elected to have our house proofed, and we haven't seen an animal coming in the house since. Their warranty program has been very, very satisfactory.”

“They did a wonderful job, and I love the new look.”

“They did a great job!”

“Good job.”

“They replaced our fireplace logs, pan, gas line & rack. They were very professional. Cleaned everything when they were finished”

“They checked on our fire place and chimney to make sure everything is OK for winter use. The young man who came was personable and knowledgeable.”

“Masters Services rebuilt our firewall in the fire box and installed a chimney cap. The installer had a great attitude. The quality of work was very good, but the reflector shield was not measured and cut correctly to fit over the gas line. A discount was offered to address the issue, which was appreciated.”

“They fixed my fireplace. This required a new remote control to activate my gas-burning fireplace. The second job was to remove critters in my attic. They took their time and did a fine job. Both experiences were positive because they took time to correct the situation and explained their every move. They even brought a consultant for a difficult critter removal job, and the consultant was great as well.”

“They sealed my chimney flashing and inspected the entire chimney. The technician was extremely knowledgeable and very professional in work and customer interaction. It was a great experience, and it went well beyond what was asked or paid for.”

“They did an inspection and repair of my fireplace, firebox, and chimney as well as a custom rain cap fabrication and installation. The work was performed as expected, on time, and in a professional manner by a qualified, competent technician. From the initial inspection and quote to the repairs and installation, all aspects of the process were well communicated, documented, and professionally executed. I would say it is one of the most professional companies I've dealt with as a homeowner.”

“Master Services repaired our gas fireplace very promptly and efficiently. The technician was very cordial and easy to talk to. He answered all of our questions and left us feeling good about the transaction. Our experience was positive.”

“They evaluated a problem with my gas fireplace. The technician was honest, friendly, and professional.”

“Master Services did an inspection. They came about six months ago. I would give them an A+ rating.”

“Shawn was the young man's name. Master Services is an excellent, very good company, and I highly recommend them. They're A+.”

“Master Services did a good job, which was what I wanted. They worked on my fireplace, and they did an excellent job. I would give them an A.”

“Master Services did chimney work for me. I was just looking for someone competent to do the work, and that's who I ended up calling. Their customer service was excellent. I would give them an A.”

“Master Services did quality work, and whatever they promised, they delivered. They did a good job. I would rate them as an excellent company.”

“They put a chimney cap on for me, and it was fine. It was the first time they did work for me. They did it in one day. Master Services is an A+ company.”

“They cleaned out the heating vent for my dryers. They were on time, and they performed the job. What they quoted me was what it was. They were just straight up. I would give Master Services an A+.”

“They removed the skunk from our attic. They were on time, and they did a good job. They were punctual. They knew what the issue was, because there was a smell in my garage. It smelled like a skunk, but I didn't know what it was. He said it was possible there was a skunk in the attic, so he went ahead and looked for it, found it, and got rid of it. They deserve an A+.”

“They removed a bat from our home. They were timely, and they captured the bat without killing it. They showed up in the middle of the night, too. Master Services is an A+.”

“They took my chimney down, and they did a great job. I would recommend the company to others, and I would use them again. I would give them an A+ grade.”

“It was a while ago, but Master Services did chimney work. The work was thorough. They explained things and answered questions. I didn't feel like I was being sold something. I would rate them as an A+.”

“They did some chimney sweeping work. They cleaned it and things like that. I really was happy with them. People have different opinions of how they expect someone to look. Some people might go, 'Oh, my gosh, he has long hair and a ponytail,' but it didn't bother me at all. They did excellent work, so I would give them an A+.”

“I had some work done by Master Services, and it was great. Everything was good. I would give them an A+ because everything was great.”

“Master Services was good. It was a positive experience, so they were fine. It was the first time I used them. They were fine, so I would give them an A.”

“I'd rate Master Services as an A.”

“I'd give Master Services an A rating.”

“They just did a chimney cleaning. They were courteous, quick, and efficient. I'd give them an A. They're coming back in two weeks to do something else.”

“Master Services put on a chimney cap. Their customer service was good. They earned an A.”

“They were able to fix the problem quickly. They fixed something outside by our roof, and I'd give them an A.”

“Master Services did a good job. I'd give them an A grade.”

“They worked until they got the job completed, even though it took a little time. They repaired my gas fireplace. I would give them an A; I think they did a great job.”

“They found and diagnosed the problem I had, and they corrected it. That was really all I needed, and that's what they took care of. There was water coming in the chimney area, so they sealed my chimney. I would recommend them, and I'd give them an A.”

“I had wildlife removal done. They removed a family of raccoons from my attic that had destroyed part of the roof. They came out when they said they would, they did what they said they would do, and they got rid of the raccoons in one try, so that worked out for me. I'd give them an A.”

“Master Services did work on my chimney, and it was quality work. I would rate them as an A.”

“They cleaned my fireplace. They seemed efficient. I don't use my fireplace much, but so far, it looks good to me. They seemed very nice and like they knew what they were doing. I'd give them an A.”

“Master Services did some work in the summer. It was a really fast appointment, and he fixed it very well. They get an A.”

“They did work on my fireplace not too long ago, and everything went fine. The fellow who came out was very knowledgeable and helpful, so I had no complaints. I'd give them an A.”

“They took care of the problem, and they were nice about it. At first, they didn't quite have the materials they needed, so they came back when they said they would and took care of it then. I would give them an A- grade.”

“I was really happy with Master Services. They did some chimney sweeping and put in a new firebox, and they did excellent work. I would give them an A+.”

“Master Services definitely knew what they were talking about. We started to get some rats in the attic, so they came in, assessed the whole thing to try and figure out where they were coming in, and sealed it all up. I haven't had any issues since then. They were very professional, and they got the job done pretty quickly—I had no complaints. They're an A+.”

“They had great customer service. They made a chimney cap for me. I'd give them an A+.”

“My damper was bad, so Master Services installed a different type with a chain inside. They did a real good job—A+.”

“I had a positive experience. Everything was explained very thoroughly, and their customer service was awesome. I'd give them an A+.”

“They worked on our fireplaces, and they did a very nice job. They were recommended by a friend, and my expectations were definitely met. There was just one person who worked on my fireplace; he was a very nice, young man, and he did an excellent job. I would give them an A+. They did a great job.”

“They did a great job. I was really happy. They rebuilt my chimney. I believe they were recommended by one of my other contractors. They completed the work on schedule, and when they were done, they cleaned up after themselves. They were awesome—A+. They stopped the leaks.”

“The guy came on time and worked pretty fast. They looked at our chimney, and the knowledge of the workers was good. I would give them an A+.”

“They came when they said they were going to, and they did what they said they would. I got a warranty for their work, and they did a good job. So far, everything is fine with what they did. I would grade them an A+.”

“Master Services is fine. They worked on my chimney, and I've had no problems. They put a new mortar crown on it and some other work. The company was professional, and their customer service was great. I would use them again for other stuff. I would give Master Services an A+ grade.”

“I found them in the EBSCO Best Pick Reports. The fellow came and did a very good job for me. They didn't have to come back out for any reason. They cleaned up very well, and everything was fine. I had my first fire in November, and everything worked fine. I'd give them an A+. There were no complaints. They did a very good job in a reasonable period of time; they were out of here between 30 minutes and an hour, and it was all cleaned up. They did a fine job.”

“I liked everything about the experience. They showed up on time, and they did a good job. They installed gas logs and a chimney cap. The technicians were great and cleaned up well after they were done. They should get an A+.”

“The fact that they responded quickly was really good. They were very friendly and professional, and they took care of the problem quickly. They are the type of company I would call on again. They get an A+ from me. If my friends or relatives had an issue like I did, they're the people I would tell them to call.”

“They cleaned up my chimney and inspected it. That was the first time that I used them, and I would give them an A+. They were great.”

“It was fine—no problems. They put a cap on my chimney, and I would say that everything went smoothly. They were an A+.”

“They were fast, and they did what we asked them to do. They fixed the top of my chimney and put a new chimney cap on it. It was done several months ago. I would use them again. They're pretty specific in what they do. They deserve an A+. They came out, they gave me an estimate, and they did the work really fast, so we're very pleased.”

“I think Master Services was fine. They redid and resealed the chimney cap. The quality of the work was fine. The technicians did their work, and they weren't at all bothersome; they just did their jobs. I would definitely give Master Services an A grade.”

“They started with estimate, sent the technicians, and then performed the service. The technicians were courteous and helpful, and they explained what they were going to do. I'd say they were an A.”

“They came and did an inspection. They were good. I would recommend the company and give them an A.”

“It was very good. They were on time, and everything about the experience was positive. Their customer service was good. They just came out to inspect the chimney and make sure that there's nothing wrong with it, because we're relatively new to the house, and everything was fine. They did a good job—A.”

“The technician was very knowledgeable and very helpful, and we're considering contacting them because we want to have a fireplace door built. We're probably going to call them back to get an estimate. We've never had a fireplace before, and it's a gas fireplace, so he just checked it over and showed me how to light it and everything. I'd give them an A. He was very nice and very helpful.”

“They cleaned my chimney, fireproofed it, put in a fire shield, and painted the back of it so it was ready to go. It was at a new house, so I wanted to make sure the chimney was in good working order before I used it. They did a fine job. If I needed some more fireplace work or chimney work, I would probably go to them first. I'd give them an A. I believe he was uniformed—or at least he had a Master Services shirt on—and I like that when I see a person come because then I know they are who they say they are.”

“He told us our chimney was great, and then he left—just did an inspection. They responded to our request in a timely manner. I think I would probably call them again. I would give them an A.”

“I think Master Services is very good. The guy that came to my house was knowledgeable and very professional. They inspected my chimney and gave me a price for replacement of a fireplace. The only physical work they did was the inspection and estimating the removal and replacement of a piece of the fireplace. I chose them based on word of mouth. I'm still waiting to start renovations, so I have not used them for the work yet. I would give Master Services an A grade.”

“It went great. There was water getting into the walls, so they had to reseal the chimney, redo the chimney caps, and redo some of the drywall. They were prompt, and they told us the truth about what really needed to be done. I'd give them an A grade.”

“The person from Master Services who came out to do the work was very smart and very thorough. She really knew what she was doing and, overall, just did an awesome job. I had gas logs in my fireplace, and she changed them out for me so I could burn real wood. She also fixed the chimney cap, and she waterproofed the chimney so I wouldn't get any leaks. As a company, they're just really knowledgeable, prompt, and very conscientious.”

“Master Services did the chimney cap, and they were excellent. They were very professional, very service-oriented, and they did exactly what I wanted them to do. I give them the highest rating.”

“They did a fine job. They were real good. The cleanliness and politeness and everything were pretty good. We've recommended them to other people. A lot of people don't clean their chimneys as often as they should. Last year we didn't burn a lot of firewood, so we didn't have it done this year, but generally we do it every year because we burn a lot of firewood. Ours is a round stovepipe that goes up through the roof. It's not a brick-and-mortar type, so it's easier to clean it. They were very good, very professional, and did a good job. I'd give them an A+.”

“They did a great job on pest control a couple of years ago. We had a possum in the attic, and they did a good job. I haven't had a problem since. The experience was good. I'd give them an A.”

“Master Services cleaned the chimney. It was fine. They just came out to clean it, and that was about it. They were professional. I would use them again if I needed any other kind of work done. I'd give them an A.”

“We just had somebody come in and close up some holes so that rodents couldn't get in and that sort of stuff. I didn't actually have wildlife in the house yet. As far as I know, they did a fine job. I haven't had any complaints or problems. I asked them to do the job, they did it, and it was fine. They're fine—I had no problems and no complaints. I would give them an A.”

“He did an excellent job. He came out here on time and took care of it. I just met the one gentleman. When I called, they were very helpful. They were here in a timely manner, and it just took one visit. Actually, he came out here twice and told me what my options were. He was very thorough in explaining to me what he would be doing. They were punctual, and I was very pleased. I didn't know what I had in the attic. I would highly recommend them. I actually kept their paperwork in the event that I need their services again or my neighbors need their service. I'd give them an A+.”

“They were on time, efficient, and did a good job inspecting my chimney. They were in and out quick, gave me an invoice, and they were gone. Everything worked out fine. I'll give them an A+.”

“They were pretty good, and I like the work they did replacing my chimney. That's been more than a year ago. I'm not familiar with the company, but the quality is good. The guy who performed the job did pretty good. The first time, they didn't get it right, so they came back and did it perfectly the second time. They're a good company, for sure. I would give them an A.”

“They did good. At the time, I had a snake problem because I have a very large koi pond. We weren't able to catch the snake that was in the pond, but they did catch a little baby snake out on the edge of the pond. The guy told me that the reason I had a snake problem was because I pretty much had a snake paradise. I had all kinds of rocks around the edge and lots of the plants in the water. We started ripping plants out of the water, and my pond has a lot less plants now. About a week later, I managed to catch both of the snakes and kill them. I liked the fact that the guy that came out was very knowledgeable about snakes. I'd tell someone thinking of using them to go for it. The chances of catching a snake in a pond are kind of a 50/50 possibility, but as far as other wildlife, there may be better chances of them actually catching them if they're in your house or something, where they can confine it a little better. I was a little disappointed that we didn't catch the big snakes, but he educated me enough to know what to do, and I was able to take care of the problem myself. I think I would give them an A-. They were really good, but we didn't actually catch the real culprit snake. At least my issue was not a poisonous snake.”

“They were just very efficient—didn't take long, didn't chat long, didn't waste time. They went up on the roof and inspected the chimney and came down and inspected the fireplace inside. I'd recommend them. They're an A.”

“I'm actually a real estate agent, so I hired them to do a fireplace and chimney inspection for one of my clients. I really liked them. I thought the technician that they sent out was really great and very knowledgeable. I felt that he was truthful, and I would definitely recommend them again. I chose them because they offered the earliest appointment that I could get from someone—it had to be done during my client's auction period. I give them an A+.”

“It was a very positive experience. I have a split-level home, and these raccoons were living right above the first floor. He was like, 'You may have to cut the ceiling or exterior brick out,' and I'm like, 'No, this is crazy.' I left work early and just ran over here frantic, and I couldn't remember my code to turn the alarm off. So, I got in the house, and the alarm is blaring. The next morning, I saw the mom raccoon carrying babies out. Just from that noise. But then he came back because I still wanted to do the tennis ball thing to patch the pipe on the chimney where the raccoons were coming in. He was a great guy. I chose them because they're about the only ones in this area that will do a safe removal. I would tell anyone with this issue to let them come see what's going on. See if this is going to work for you because the last thing you need is a dead varmint up in your attic or in your chimney. It would be very smelly. I'd give them an A+. We patched the place on the chimney where they were coming in, but that did not eradicate the raccoons. Even though it's in the city, we live in a very wooded area, and I still have raccoons. They're getting more and more aggressive, so I've been putting out coyote urine. I mean, one night I was sitting on my back patio, and I thought they were going to come in the house with me if I didn't shut the door quick enough. That's what happens when people put cat food out.”

“They did some work on one of my chimneys. There was some damage done during the hurricane not to the chimney itself but to the metal part that goes around the chimney. The work was done in a positive fashion. It was fine, it was good, and I have no complaints. They're an A.”

“Master Services was great. They're real professional. That's a good company. They helped me, and they handled the proposal and all that right away. It was nice. I worked together with them. I decided to go with them because they're professional, they're a stable company, and they've been so helpful since I started calling them. I give them an A.”

“It's good so far. We hired them to come out and measure for a cap that we're going to install later on this year. He decided that it'd be best that he did the cleaning when he did the install for the cap and chimney. His services so far are great. I give them an A. He was nice, professional, answered all my questions, and I couldn't ask for more than what I paid for. I got what I got, and I felt my money was well spent.”

“They got rid of some raccoons. They were just very nice, very professional, and very thorough. We moved—it was just a rental house—but we didn't have any more problems. My experience with them was positive. I would give them an A.”

“I had a very positive experience with Master Services. The guy told me when he was going to be here to take the measurements, and he was exactly on time. I really appreciated that. He took the measurements, and upon arrival of my fireplace door, it was perfect, so they installed it. They have excellent service. I would have to give them an A+.”

“Master Services cleaned my chimney, and it was a really positive experience. I hadn't really used my fireplace before, so she gave me a lot of details and a lot of tips that I didn't know. I'd highly recommend them.”

“They did great work. I had birds stuck in my chimney, so they removed them and put on a new chimney cap. I had a really great experience, and I would definitely use them again—A+.”

“They rebuilt my chimney, and the work was top-notch.”

“Masters Services did some work and an inspection on a fireplace for me earlier this year. I have three fireplaces, and the technician came out and inspected all three of them and gave me recommendations on what I would need to improve or repair them. I thought they did a very thorough job for me. They explained what I needed to do, and then they gave me an estimate. I would use them again.”

“They cleaned my chimney and inspected my fireplace. It was a pretty smooth process for me. It was wonderful. I haven't had to call anybody out for anything since. The crew was friendly, knowledgeable, kind, and very hardworking.”

“They did a fine job. They had to redo the concrete on the inside of the fireplace and rebuild part of the chimney and do some tuckpointing on the outside. They were right on time, really nice guys, very respectful, and kept the house clean.”

“Masters Services did my chimney work over the last year. I thought they were very good. I was very pleased with them. They didn't do cleaning; they installed gas logs and fixed my chimney.”

“The technician from Masters Services was absolutely wonderful. Her demeanor and how she carried herself was excellent. I was telling her the problem I had, and she worked very hard to figure it out. She called around to see if she could figure out why I was having the problem. She said, 'Try it after I clean it and see if you still have the problem. This has totally dumbfounded us.' She was really good. The look of shock on her face when I told her she could wash her hands in my sink. She was like, 'I don't want to get it all black.' I told her it would be fine.”

“They cleaned a fireplace. From what I can tell they were very thorough. He was very neat. That they were able to come out within five days. It was good-quality work.”

“They put a chimney cap on my chimney. They did it great, and it looks great. They're awesome. They came out when they said they would, and they were really good. I was very happy. I would use them again. They seemed to know what they were talking about. They were friendly and didn't try to sell me anything I didn't need. I thought they were great.”

“They put a cover on my chimney. They did a good job.”

“It was a chimney repair, and they did a good job. I would use them again if I needed to.”

“We had the top of a chimney replaced last month. We had a small tornado come through, and it took the top off our chimney. Unfortunately we lost the fence and trees, but of course we didn't have major damage. I'm happy to give Masters a good recommendation because I was very happy with him. We were very happy with his service.”

“A guy came out a couple of weeks ago and we asked him to come look at the chimney to make sure everything was okay. He said everything was fine, and I asked if there were any suggestions for improvements. He told me some things, but he said nothing was really needed, which I appreciated quite a bit. So it cost a service call, but I was happy to hear that the chimney was fine. We thought that we might have needed the flue cleaned because we've used gas logs continuously for a while, and we weren't sure if anybody had used wood in there before, but apparently not. He did a really good job and gave me some quotes on some possible things I might want to do as far as helping keep the heat in the house. They came on time, so it was great.”