Master Services, Inc.
8th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Master Services, Inc. has received 4.7 out of 5 stars based on 227 customer surveys.
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8th year as a Best Pick Call
"In an industry where most businesses are typically run by only a few people, we set ourselves apart with our call center and fully trained technicians. At Master Services, we always strive to take care of our clients, and we know we must have both quality employees and quality products to do this."

David Bishop | Business Manager
Company Information
Services Offered
Master Services is a full-service chimney company that cleans chimneys, fabricates custom chimney caps, repairs fireboxes and chimney brickwork, and rebuilds and paints wood chases. The company also sells and installs chimney and fireplace accessories such as dampers, gas logs, and glass doors. In addition, Master Services removes bird nests and nuisance wildlife, including raccoons, opossums, squirrels, bats, and dead animals.
Warranty
Master Services offers a guarantee on all service and a lifetime guarantee on craftsmanship for chimney caps.
Company History
Chad and Christa Murray founded Master Services in 1995. Chad's mother, Wanda, and stepfather, Rory, also play important roles within the company.
Employee Information
All employees wear uniforms and drive marked vehicles.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Flower Mound, Highland Village, Lake Dallas, Lewisville

Compiled Score:

Master Services, Inc. has received 4.7 out of 5 stars based on 227 customer surveys.
5
190
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21
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5
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11
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/20/2018

“It was about a year ago, like last March. I think it was a positive experience. My recollection is I had to get that work done in order to close on buying that house. When I had it inspected, the inspector said, 'Well, this chimney situation isn't good.' It was sort of bad news. I wound up having them do it. It seems like it was flawless. It went well. It was for a rental property, and I don't think anybody uses that chimney, so I have every reason to think that what they did was fine. It's kind of hard to know if it worked well or not, but it seemed to. It honestly seems to be totally fine. They did exactly what they said they were going to do, when they said they were going to do it. I think the work was fine, and it seemed like a good deal. As far as I can recall, there wasn't a whole lot to it, because it was just a matter of scheduling it and just trying to make sure they had access. They did run into some little issues where they had to do a little bit more than they originally thought—just because the condition, once they took it down, was worse than they had thought. They did fix it; they did fine. The professional engineer who had to sign off on this in order for me to close that loan certified that everything was done properly, and it was all good. And I believe it was; I have no reason to think they didn't do a fine job. I was happy with it. If I ever had another one, they would probably be the ones that I would call. I had a good enough experience. If somebody asked me, I would probably say, 'Well, I've used these guys once, and they were fine.’ I mean they quoted it, they did it, and it was no mess, no fuss.”

Review by
01/20/2018

“It was mostly an A experience. They did some chimney work for me. There are a couple of things I had to follow up with them—things that I didn't think that I should have had to follow up with them. But when I did follow up with them, they took care of it, so that was good. They saw that my chimney was rotting out, and so they tore it down and basically built a new exterior for it. The original chimney that I had when I bought the house didn't have Hardy boards there. I would grade the overall experience with an A-.”

Review by
01/20/2018

“We're real pleased with the work that they did with us. I know they worked pretty hard for us, and they came back out when they needed to and took care of everything. So, we were pleased. I would grade the overall experience with an A.”

Review by
01/20/2018

“It was a while back. I liked their quality of service and the speed in which they completed the job. And they were professional. They did work on the fireplace for me. I would grade the overall experience with an A+.”

Review by
01/20/2018

“I liked that they had the expertise in that area, which I needed. They replaced a chimney cap. I would grade the overall experience with an A-.”

Review by
12/27/2017

“It's been years. They put a birdcage on the chimney. There's nothing really noteworthy. I would grade the overall experience with a B, because I don't remember anything noteworthy.”

Review by
12/27/2017

“They looked down a little pipe; it's not a real chimney. I have a fake fireplace with a pipe that goes up. It's not a brick chimney. I'd never used it, and I just wanted it checked out before I started a fire in the fireplace. I liked that they came on time. I felt secured that they had looked at it, inspected it. I think they gave me a report; I don't remember. It just wasn't a real big deal. I would grade the overall experience with an A. I don't know what else they could have done, but I was very satisfied.”

Review by
12/27/2017

“They did a cleaning inspection. They came out to quote a cap, as well. But the whole scope of the project changed when the guy came out because he gave us a lot of information about what kind of chimney situation we were dealing with. So, we were really pleased with the services that the guy did concerning the chimney cap. Instead of it just being an inspection and a cleaning, he gave us all kinds of good info about what to do with the chimney, if we wanted to get the fireplace ready in the future. I liked that they were very knowledgeable and easy to work with. I would grade the overall experience with an A+.”

Review by
12/27/2017

“They were both inspections. We had them do two jobs for us at two different houses. So, one of them was some repair work after some findings on an inspection. So, we were very happy with them. I like that they were easy, flexible. Everything went well. There's nothing noteworthy, just very happy with the service they provided. I would grade the overall experience with an A.”

Review by
12/27/2017

“They replaced my chimney cap, and they replaced the wood on one side of the chimney with Hardy plank siding. I liked that they were very pleasant, and their work was competent. There's nothing noteworthy, except that they came when they said they would and finished on time. I would grade the overall experience with an A+.”

Review by
10/07/2017

“They were scheduled to completely clean the fireplace and look at installing some screening to keep the birds out. They didn't have the equipment to get up on the roof to do the work from the outside. They did clean the chimney from the inside, but that's not what was requested.”

Review by
10/07/2017

“It was a positive experience.”

Review by
10/07/2017

“It was positive.”

Review by
10/05/2017

“They were quick and efficient cleaning out the chimney and replacing a cracked panel. My fireplace looked brand new when they were done!”

Review by
10/03/2017

“Great quick service. I know my custom chimney cap will last for a lifetime. Thanks for your help, Master Services!!”

Review by
10/03/2017

“It was good.”

Review by
09/30/2017

“It was positive.”

Review by
09/30/2017

“Masters Services was quick to respond and very easy to work with. Everything was done well and completed in a timely manner.”

Review by
09/29/2017

“It was positive.”

Review by
09/29/2017

“It was a positive experience.”

Review by
09/29/2017

“It was good.”

Review by
09/21/2016

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Review by
09/20/2016

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Review by
09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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09/20/2016

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Review by
09/20/2016

“Cleaned my fireplace — supposedly. Can't tell he did a darn thing just wanted to tell me everything it needed. Claimed he climbed on the roof & swept with some tool. I was right here. How did I miss it? Worst home service ever.”

Review by
09/20/2016

“Very  responsive to ‘emergency’ missing cap and birds in the chimney. Also, fixed broken gas valve, cracked fireplace walls and installed new gas logs. Did excellent work. Service technicians were very professional, on-time and respectful of our home (good clean-up afterward). Very pleased and will use them again when needed.”

Review by
09/17/2016

“Great service on both chimney fireplaces. I did ask that they remove an aerial antenna. They detached it from the fireplace, but left it sitting on my roof, which is why I docked some points for cleanliness. Otherwise great experience.”

Review by
09/17/2016

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Review by
09/17/2016

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09/17/2016

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09/17/2016

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09/17/2016

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Review by
09/14/2016

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09/14/2016

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09/14/2016

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Review by
09/14/2016

“The rep was very professional and did a great job! He even took the time to analyze the firewood I was using and made some recommendations.”

Review by
09/12/2016

“I am not sure they fully understood what I needed. I had a separation of the chimney pipes plus a water leak. The first guy who came out did what I thought was a thorough inspection, but apparently the crew who came out to actually do the work did not understand what needed to be done. Also seemed very inexperienced. They did not fix the water leak nor the separated pipes. The next crew was much more experienced, the supervisor was able to rejoin the pipes, but I still have a small water leak if the wind blows hard enough.”

Review by
09/11/2016

“Great  company that is very professional, prompt, and considerate. Master Services did an excellent job on fixing my chimney and when a later issue arose, I contacted them and within days they were out to fix the problem. I would recommend them to anyone!”

Review by
09/11/2016

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09/11/2016

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09/11/2016

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09/11/2016

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Review by
09/09/2016

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Review by
09/09/2016

“Made nail holes in new roof causing leaks, then would not warrant work.”

Review by
09/09/2016

“Their repair was temporary. When it stopped working I asked them if they would warranty their work. They replied no and that they don't work on direct vent fireplaces anymore. I got another company to repair it and they repaired it properly.”

Review by
09/08/2016

“Very  impressed with their service, from the friendly voice answering the phone to the repairman that came out. He was very knowledgeable, so polite, and left the area clean. We also had a custom ‘curtain’ built to replace the existing curtain and it turned out great!”

Review by
09/08/2016

“Very friendly service, did not try to sell me on unnecessary services, but did point out some work that might need to be done in future. On time, and same price as was quoted.”

Review by
09/08/2016

“Master Services were the only company that could figure out where the leak in my chimney was coming from. I got a new chimney cap to replace the leaking one. It's also much more attractive than the old one.”

Review by
09/08/2016

“The cap should not have been replaced. It was still in good shape. The new one leaked and it looks cheap. The Hardy siding had to be sealed to keep rain out in certain areas (mainly near the gutters). The coat of paint was minimum. Some areas did not have paint at all. The crew came back to fix the leak in the cap. I hired a contractor to seal the siding and paint the fireplace. The crew knew the job was not done correctly. One of the crew members said they were required to finish the job in one day. I will never hire this company again.”

Review by
09/08/2016

“Professional, polite, punctual, high quality products and workmanship.”

Review by
09/08/2016

“Very professional. They did everything they said they would do.”

Review by
09/08/2016

“Pleased with their work.”

Review by
09/08/2016

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09/08/2016

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09/08/2016

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09/08/2016

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09/08/2016

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09/08/2016

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Review by
09/08/2016

“Did not perform all the work on the appointment and had to come back real confusion with the office staff manager was not much more helpful”

Review by
09/08/2016

“My chimney was ready to fall down. They gave us quote with pictures, came out and did the work on time. Very great company.”

Review by
09/08/2016

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09/08/2016

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09/08/2016

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09/08/2016

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Review by
06/22/2015

“Master Services evaluated and repaired the timer on my washing machine. They were on time, and efficient in their work.”

Review by
06/22/2015

“Master Services changed my fireplace to gas logs, and cleaned out all the chimneys. The guy that did the work was very honest and nice.”

Review by
06/22/2015

“Master Services cleaned my fireplace for first time in 40 years. The serviceman was super cool—very helpful in explaining the problem.”

Review by
06/22/2015

“Ordered custom chimney cap, installed it, and waterproofed chimney. On time, good work, chimney cap was correct size.”

Review by
06/22/2015

“Repaired and serviced our fireplace. He was punctual, reasonably priced, and did exactly what he said he would do.”

Review by
06/22/2015

“Dried water and humidified from a slab leak both inside and outside in garage. Promptness and professionalism,”

Review by
06/22/2015

“Two men sprayed insulation into my home’s attic. It was a hot, dirty job, and they did it promptly and well.”

Review by
06/22/2015

“Master Services replaced the firewall in the fireplace. It was positive. The rep was cordial and efficient.”

Review by
06/22/2015

“I have Master Services out once a year to clean my dryer vent. Always within designated window time frame.”

Review by
06/22/2015

“Replace fireplace walls. Had to come out a second time and replace side wall due to poor installation.”

Review by
06/22/2015

“Master Services fixed my air conditioner. They were quick to find the problem, and fixed it quickly.”

Review by
06/22/2015

“The company representatives responded quickly to the request. I had my dishwasher worked on.”

Review by
06/22/2015

“Replaced kitchen light On time, completed work quickly, very polite, light now works”

Review by
06/22/2015

“They provided me with a chimney inspection—very positive experience. The technician was really great—kind, courteous, and very professional.”

Review by
06/22/2015

“replaced chimney cap . cleaned and sealed stone the estimate was fair and honest . work crew showed up and finished the work as scheduled”

Review by
06/22/2015

“Chimney clean and inspection and metal heat shield screen. Overpriced for what was done, expensive stainless steel heat shield was small and doesn't really fit the firebox.”

Review by
06/22/2015

“The motor and capacitor was replaced. My experience was positive in that the AC unit was repaired. I'm not sure why there are wires coming out of the top of the grill.”

Review by
06/22/2015

“Master Services did new fireplace facing and a heat reflector. They did what they said they would do, delivered on time, and delivered the correctly measured product.”

Review by
06/22/2015

“chimney service and cap prompt and friendly”

Review by
06/22/2015

“Repairs were done correct first time.”

Review by
06/22/2015

“Masters Services really didn't do much of anything for us.”

Review by
06/22/2015

“changing of the locks. on time, on price, quick to reply.”

Review by
06/22/2015

“Re-point my chimney and applied waterproofing Quality work, great price”

Review by
06/22/2015

“I just felt like Master Services was efficient. They were personal. They answered the phone. They came when they said they would. They did what they said they were going to do. They seem knowledgeable. They did an inspection and I think maybe a little bit of cleaning of the chimney flue, which was what I was worried about. It was just an inspection to let me know what was going on and give me some guidance about how to make sure it's safe. I would tell a friend or neighbor that they seem very reputable. They're a big company. I think they're very good.”

Review by
06/22/2015

“I knew nothing about chimney caps and such things. We'd lived in Wisconsin, and a lot of the heating and cooling, the size of the chimney, and things like that are very different. We had two gas fireplaces here. We had one wood-burning one back there, so it was very different. I think I liked the fact that Master Services would explain why it should be constructed a certain way, what it was meant to prevent, and why you could get by with A, but B would be better because in the long run it would do this, and C would be good and extra ornamental in property value. They explained everything very well so you felt like an informed decision was possible. I chose them from the Best Pick Reports. We just found it on our doorstep. We'd asked around, and we did get one recommendation for another company, but then we found out the fellow only does one-story buildings, and ours is a two story. That pushed us even more in the direction we went. They did two things that stood out to us. One is that they came in at exactly at the price they quoted, which is always appreciated instead of a surprise. The second thing is that they had to change their scheduling a little bit because they suddenly got this massive commercial order. They were kind enough to advance ours and get it all done. I appreciate that it was all done before we got rainy or snowy weather. I appreciated that they let us know why things had to change, too, and they were easy to get ahold of. We've had experiences with other companies where we send emails and leave voice messages, and I guess they're busy, but they don't get back within 24 hours or even a week sometimes. We were very pleased with how fast Master Services got back to us too.”

Review by
06/22/2015

“They also installed some new brick on the inside of the fireplace, the work was done well. Installed a new chimney cap, and did a very professional job. Showed me the old cap that they had replaced. Had an outside faucet replaced, the only negative thing was they got a piece of the house siding too hot and it left a black spot on it. The chimney person explained in detail what he was going to do, I think the faucet work would have been a more positive experience if they hadn't left a spot on the vinyl siding.”

Review by
06/22/2015

“I liked the people that Master Services sent out. The customer service was great. The work that they did was great. Everybody that I've talked to that needed work on their fireplace I've told them about Master Services. They rebuilt an old—our fireplace was built in 1960, and we knew it was in bad shape and had them come out. They showed us where the damage was and what was wrong and gave us an estimate. Then when I told them it was more than I was expecting to pay they worked with me on that so I could afford it. I was just really pleased with the way they conduct business. I never had any issues I had to call them back for. It was done at the beginning of the summer so it hasn't been cold enough to actually use the fireplace a whole lot even though I did turn it on a few times just because I was so happy with it. So in the winter time when we really get full use of it I'm sure we'll see it's working just fine. I'm really happy with it. This is the first time I've used Masters Services. I don't personally know anybody that works there but I felt like I was comfortable having them in my home. They were just very professional and very nice guys. They just did a really good job.”

Review by
06/22/2015

“I thought when Master Services came out to do my chimney they did a good job. I didn't like the fact that the little plate- because what they did was replace one of the fire plates in the back. That same plate they replaced cracked within a month, maybe two months. It cracked right away so I have to have it replaced for this year. I called them back and they told me they couldn't help me. They couldn't reinstall a new one; I'd have to pay full price and I just replaced it. I told them I just moved here from out of state where most people will give you a discount or will talk about a thicker plate. They were like, nope, full price. So I went with somebody else. This was the first time we'd used Masters Services. We had just moved here. We've lived here now maybe a year and a half. When we bought the house we knew the chimney had to be cleaned out and there was a place that was cracked and we didn't want to have a fire or anything like that. Within a month or month and a half it cracked. If they don't want my business I'm OK with that. They don't want repeat customers.”

Review by
06/22/2015

“Everything was chimney related. I have 3 chimneys. They did lintel packing, tuck pointing, flash n seal, waterproofing. poor workmanship, completely lazy employees. had I not double checked their work, I would have paid for almost nothing. as it was, I ended up paying for someone else to come and fix their mistakes with the flashing work they did. in hindsight, I should have called their owner/manager and requested another crew right when I realized their lack of work ethic. I am NEVER one to complain, much less fill out a questionnaire regarding services, but I was and am still so disappointed, I couldn't pass up the opportunity to let someone know about it.”

Review by
06/22/2015

“We recently remodeled our home to include upgrading the size and quality of our fireplace. Master Services demoed and hauled off the old firebox and pipe, and installed the new firebox, pipe, and cap as required. The installation quality was excellent, and it looks beautiful. Our experience with Master Services was very positive. Without really knowing what was involved in replacing a firebox, a specialist came to our home to consult with us first, educated us regarding what was required, and overall, took care of everything. They even reframed the opening for the new firebox as required. All involved were very easy to work with, and they did a great job.”

Review by
06/22/2015

“Master Services installed a metal chimney cap and spark arrestor because our wooden chimney cap had rotted, and water was coming down the chimney. Master Services fabricated the metal chimney cap off-site, and then installed it on the day promised. Poor building construction made demolition of the wooden chimney cap impossible without significant structural reconfiguration, so the fabricated metal cap was simply placed over the wooden one. Additional fabrication had to be done on-site to cover the wood that was exposed on the bottom side, which cost a small additional charge of about 10% of the original quote. The metal chimney cap looks great, and we know that we will never have to address this issue again.”

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