“Very efficient and timely”

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“they displayed compassion for the wild life and handled the 4 very young animals correctly.”

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“I was satisfied with their service.”

“I would like to recognize the technicians for exceptional service.”

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“Everybody that was here did a great job, so I would just like to recognize all of them for their exceptional service.”

“I can't remember there names but both guys that put my cap on was to good men”

“After over 1 year concern of my bedroom ceiling leakage, you solved it by waterproofing work around my chimney. Thank you.”

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“Quality of chimney cap is excellent!”

“Great quality and easy to work with this company. Professionals who helped us pick out what we wanted and installed very easily for us.”

“Everything was great!”

“I would like to recognize everyone for their exceptional service; I think they were all good.”

“I had brown spray paint and they painted to vent pipes for me. That was extremely nice and deeply appreciated.”

“They technicians paid attention to detail and made sure they did a good job. They came back out when there was a problem with no fuss.”

“They were working on the prices.”

“Company was great, the tech that came out to inspect the chimney never followed through on his promise to send a picture of the leak that remained after I received service. All was well until that point, and I could not recommend the company that left me hanging after giving great service in other areas. You have to close out the problem and help the customer understand everything, not just confirm it wasn't yours to fix.”

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“They were prompt to set and keep the appointment and as soon as I decided to accept their quote prompt to set the schedule repairs and were ahead of schedule the day of repairs.”

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“I would like to recognize the customer service person for their exceptional service. They were very helpful.”

“I'd like to recognize Zack and Ian.”

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“There was a misunderstanding with a tech, but they fixed everything that they could.”

“I'd like to recognize the crew that came out here. Those two gentlemen did an outstanding job, and were very knowledgeable about their project and conveyed their knowledge to me. I was very impressed with them.”

“All three of the people I dealt with were really good. The original person that came out and the two that performed work were very good.”

“On time, professional, new exactly what to do and did it fast.”

“The whole project impressed me!”

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“Derek was great.”

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“Support was very good in coordinating the order and answering any questions I had, however, my order is lost and although I have called for help twice I have received no return calls.”

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“Jason arrived on time and had a complete evaluation and estimate ready to discuss”

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“forgot the technicians name but he did a very good job.”

“I liked that they had the expertise in that area, which I needed. They replaced a chimney cap. I would grade the overall experience with an A-.”

“It was about a year ago, like last March. I think it was a positive experience. My recollection is I had to get that work done in order to close on buying that house. When I had it inspected, the inspector said, 'Well, this chimney situation isn't good.' It was sort of bad news. I wound up having them do it. It seems like it was flawless. It went well. It was for a rental property, and I don't think anybody uses that chimney, so I have every reason to think that what they did was fine. It's kind of hard to know if it worked well or not, but it seemed to. It honestly seems to be totally fine. They did exactly what they said they were going to do, when they said they were going to do it. I think the work was fine, and it seemed like a good deal. As far as I can recall, there wasn't a whole lot to it, because it was just a matter of scheduling it and just trying to make sure they had access. They did run into some little issues where they had to do a little bit more than they originally thought—just because the condition, once they took it down, was worse than they had thought. They did fix it; they did fine. The professional engineer who had to sign off on this in order for me to close that loan certified that everything was done properly, and it was all good. And I believe it was; I have no reason to think they didn't do a fine job. I was happy with it. If I ever had another one, they would probably be the ones that I would call. I had a good enough experience. If somebody asked me, I would probably say, 'Well, I've used these guys once, and they were fine.’ I mean they quoted it, they did it, and it was no mess, no fuss.”

“It was mostly an A experience. They did some chimney work for me. There are a couple of things I had to follow up with them—things that I didn't think that I should have had to follow up with them. But when I did follow up with them, they took care of it, so that was good. They saw that my chimney was rotting out, and so they tore it down and basically built a new exterior for it. The original chimney that I had when I bought the house didn't have Hardy boards there. I would grade the overall experience with an A-.”

“We're real pleased with the work that they did with us. I know they worked pretty hard for us, and they came back out when they needed to and took care of everything. So, we were pleased. I would grade the overall experience with an A.”

“It was a while back. I liked their quality of service and the speed in which they completed the job. And they were professional. They did work on the fireplace for me. I would grade the overall experience with an A+.”

“They looked down a little pipe; it's not a real chimney. I have a fake fireplace with a pipe that goes up. It's not a brick chimney. I'd never used it, and I just wanted it checked out before I started a fire in the fireplace. I liked that they came on time. I felt secured that they had looked at it, inspected it. I think they gave me a report; I don't remember. It just wasn't a real big deal. I would grade the overall experience with an A. I don't know what else they could have done, but I was very satisfied.”

“They did a cleaning inspection. They came out to quote a cap, as well. But the whole scope of the project changed when the guy came out because he gave us a lot of information about what kind of chimney situation we were dealing with. So, we were really pleased with the services that the guy did concerning the chimney cap. Instead of it just being an inspection and a cleaning, he gave us all kinds of good info about what to do with the chimney, if we wanted to get the fireplace ready in the future. I liked that they were very knowledgeable and easy to work with. I would grade the overall experience with an A+.”

“They were both inspections. We had them do two jobs for us at two different houses. So, one of them was some repair work after some findings on an inspection. So, we were very happy with them. I like that they were easy, flexible. Everything went well. There's nothing noteworthy, just very happy with the service they provided. I would grade the overall experience with an A.”

“They replaced my chimney cap, and they replaced the wood on one side of the chimney with Hardy plank siding. I liked that they were very pleasant, and their work was competent. There's nothing noteworthy, except that they came when they said they would and finished on time. I would grade the overall experience with an A+.”

“It's been years. They put a birdcage on the chimney. There's nothing really noteworthy. I would grade the overall experience with a B, because I don't remember anything noteworthy.”

“It was a positive experience.”

“It was positive.”

“They were scheduled to completely clean the fireplace and look at installing some screening to keep the birds out. They didn't have the equipment to get up on the roof to do the work from the outside. They did clean the chimney from the inside, but that's not what was requested.”

“They were quick and efficient cleaning out the chimney and replacing a cracked panel. My fireplace looked brand new when they were done!”

“Great quick service. I know my custom chimney cap will last for a lifetime. Thanks for your help, Master Services!!”

“It was good.”

“It was positive.”

“Masters Services was quick to respond and very easy to work with. Everything was done well and completed in a timely manner.”

“It was positive.”

“It was good.”

“It was a positive experience.”

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“Very  responsive to ‘emergency’ missing cap and birds in the chimney. Also, fixed broken gas valve, cracked fireplace walls and installed new gas logs. Did excellent work. Service technicians were very professional, on-time and respectful of our home (good clean-up afterward). Very pleased and will use them again when needed.”

“Cleaned my fireplace — supposedly. Can't tell he did a darn thing just wanted to tell me everything it needed. Claimed he climbed on the roof & swept with some tool. I was right here. How did I miss it? Worst home service ever.”

“Great service on both chimney fireplaces. I did ask that they remove an aerial antenna. They detached it from the fireplace, but left it sitting on my roof, which is why I docked some points for cleanliness. Otherwise great experience.”

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“The rep was very professional and did a great job! He even took the time to analyze the firewood I was using and made some recommendations.”

“I am not sure they fully understood what I needed. I had a separation of the chimney pipes plus a water leak. The first guy who came out did what I thought was a thorough inspection, but apparently the crew who came out to actually do the work did not understand what needed to be done. Also seemed very inexperienced. They did not fix the water leak nor the separated pipes. The next crew was much more experienced, the supervisor was able to rejoin the pipes, but I still have a small water leak if the wind blows hard enough.”

“Great  company that is very professional, prompt, and considerate. Master Services did an excellent job on fixing my chimney and when a later issue arose, I contacted them and within days they were out to fix the problem. I would recommend them to anyone!”

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“Made nail holes in new roof causing leaks, then would not warrant work.”

“Their repair was temporary. When it stopped working I asked them if they would warranty their work. They replied no and that they don't work on direct vent fireplaces anymore. I got another company to repair it and they repaired it properly.”

“Very  impressed with their service, from the friendly voice answering the phone to the repairman that came out. He was very knowledgeable, so polite, and left the area clean. We also had a custom ‘curtain’ built to replace the existing curtain and it turned out great!”

“Very friendly service, did not try to sell me on unnecessary services, but did point out some work that might need to be done in future. On time, and same price as was quoted.”