Master Services, Inc.
12th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Master Services, Inc. has received 4.6 out of 5 stars based on 93 customer surveys conducted through Our Research Partners.
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12th year as a Best Pick Call
"In an industry where most businesses are typically run by only a few people, we set ourselves apart with our call center and fully trained technicians. At Master Services, we always strive to take care of our clients, and we know we must have both quality employees and quality products to do this."

David Bishop | Business Manager
Company Information
Services Offered
Master Services is a full-service chimney company that cleans chimneys, fabricates custom chimney caps, repairs fireboxes and chimney brickwork, and rebuilds and paints wood chases. The company also sells and installs chimney and fireplace accessories such as dampers, gas logs, and glass doors. In addition, Master Services removes bird nests and nuisance wildlife, including raccoons, opossums, squirrels, bats, and dead animals.
Warranty
Master Services offers a guarantee on all service and a lifetime guarantee on craftsmanship for chimney caps.
Company History
Chad and Christa Murray founded Master Services in 1995. Chad's mother, Wanda, and stepfather, Rory, also play important roles within the company.
Employee Information
All employees wear uniforms and drive marked vehicles.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2301 N. Masch Branch Road Suite 201
Denton, TX 76207
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 3:00 pm
Sun
Closed

Compiled Score:

Master Services, Inc. has received 4.6 out of 5 stars based on 93 customer surveys conducted through Our Research Partners.
5
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2
5
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Grade
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Date Collected
Review by
10/23/2022

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Review by
09/30/2022

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09/01/2022

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08/30/2022

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08/30/2022

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08/30/2022

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08/29/2022

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Review by
08/26/2022

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Review by
08/26/2022

“The team was courteous and professional and reassured me that the repairs to the chimney and refurbishment of the fireplace would be done correctly and thoroughly.”

Review by
08/26/2022

“I would highly recommend Master Services for work that you might need done. Mine was chimney and fireplace. They did everything they said they did in the time that they said. Extremely professional in every area.”

Review by
08/25/2022

“Ryan did an excellent job explaining the chimney work needed. He provided a detailed estimate. The chimney was cleaned very well. The brick wall rebuild was done wonderfully. The gas piping was replaced. The chimney cover was lifted and replaced to allow air to flow better. Overall great job. Very pleased.”

Review by
08/25/2022

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Review by
08/25/2022

“I have already recommended them to friends and family for fireplace/chimney service and fireplace doors.”

Review by
08/25/2022

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08/25/2022

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08/25/2022

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08/25/2022

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08/25/2022

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08/23/2022

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08/16/2022

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08/12/2022

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01/25/2022

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01/25/2022

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01/24/2022

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Review by
01/24/2022

“They used to be responsive and informative, they have made some changes that are not the best.”

Review by
01/07/2022

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01/07/2022

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01/04/2022

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Review by
09/13/2021

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Review by
09/13/2021

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Review by
09/07/2021

“Good advice and great quality work repairing our leaky chimney”

Review by
09/06/2021

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Review by
09/01/2021

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Review by
09/01/2021

“They took care of the job and handled it without problems.”

Review by
09/01/2021

“I wouldn't recommend them right now because he ignores me. I called him five times, and he didn't respond back to me. You can talk to the lady in the office, and she knows me by name. In a range of two weeks, I called him five times to respond back to me. He sent two guys to me, and they said they don't see anything. I said the roofers just left, and he can show you the leaks in the chimney. The lady in the office said she will talk to her boss, since then I have heard nothing from them. He was doing very well before that call. I don't know what's going on. When he called me back that day, he asked who told me that, and I said the roofer told me I have a leak inside my living room. This is the issue, I paid all this money to take care of my leak from my chimney, and three roofers told me it is a chimney problem, not a roofer problem. He asked for the roofer's number and said did he take a picture. I said yes and gave him the number, that way he can send him all the pictures he took for the chimney. Since then, I haven't heard from him. I called five times, and he never responded to me. I called back, and she told me to believer her, she told him in person. She said she didn't know why he doesn't want to return the calls. After that, I stopped calling. I am not satisfied with anything right now. He asked me to pay for the cap of the chimney, but the salesperson quoted me wrong. He came back, apologized and said the color I was asking for is more money. You are asking is for more money and someone else should tell him to stick with that price because you gave me that. I even paid extra. I was so nice. I am not sure why he treated me that way. I paid five people before him and it is my mistake because I just have people doing the job that don't have a big company name. That is why I got him, and then he treated me the same way as the others.”

Review by
08/28/2021

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Review by
08/26/2021

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Review by
08/25/2021

“We moved to Dallas in October 2019. Being new in the area I checked with my neighbors to find out who to use when I have needs for Electrical, plumbing , heating/air conditioning service. My back door neighbors said there is only one company, and their name and phone number is: etc. etc. and you need to get the " Baker Brothers Family Plan" ----”

Review by
08/01/2020

“Experience was positive”

Review by
08/01/2020

“Overall, very good.”

Review by
07/29/2020

“They were fine. They did a good job. We were satisfied.”

Review by
07/29/2020

“I would highly recommend Master Services”

Review by
07/29/2020

“They were not totally preapared to do the change over on our fireplace. It seemed like there were quite a few errors but they fixed them.”

Review by
07/29/2020

“I believe they did a great service. They did what they said they would do. The price was within what they quoted me.”

Review by
07/29/2020

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Review by
07/29/2020

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07/29/2020

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07/29/2020

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Review by
07/27/2020

“Quick and quality service”

Review by
07/25/2020

“The job was done right”

Review by
07/17/2020

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07/16/2020

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07/16/2020

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07/15/2020

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07/15/2020

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07/15/2020

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07/15/2020

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07/14/2020

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07/14/2020

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07/14/2020

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07/14/2020

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07/14/2020

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Review by
10/10/2019

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Review by
10/10/2019

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Review by
10/10/2019

“Very efficient and timely”

Review by
09/18/2019

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Review by
09/06/2019

“I was satisfied with their service.”

Review by
09/05/2019

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09/05/2019

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Review by
08/26/2019

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08/24/2019

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Review by
08/24/2019

“After over 1 year concern of my bedroom ceiling leakage, you solved it by waterproofing work around my chimney. Thank you.”

Review by
08/24/2019

“They were very prompt and efficient in the work that they did. They did a good job.”

Review by
08/23/2019

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08/17/2019

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08/17/2019

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Review by
08/16/2019

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Review by
08/15/2019

“Great quality and easy to work with this company. Professionals who helped us pick out what we wanted and installed very easily for us.”

Review by
08/14/2019

“They technicians paid attention to detail and made sure they did a good job. They came back out when there was a problem with no fuss.”

Review by
08/14/2019

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08/14/2019

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08/14/2019

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08/14/2019

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Review by
08/13/2019

“Company was great, the tech that came out to inspect the chimney never followed through on his promise to send a picture of the leak that remained after I received service. All was well until that point, and I could not recommend the company that left me hanging after giving great service in other areas. You have to close out the problem and help the customer understand everything, not just confirm it wasn't yours to fix.”

Review by
08/12/2019

“Not cheap but then good work from service providers never is. Correctly determined the problem with our leaking chimney and made the correct repairs, installed a custom made full cap, and completely sealed the flashing and bricks. Have not had a leak since.”

Review by
08/12/2019

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08/12/2019

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08/12/2019

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08/12/2019

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Review by
08/12/2019

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Review by
08/12/2019

“Never! Requested a cleaning and received a quote for $13,000 for cosmetic work that they wanted to complete before they would clean my chimney.”

Review by
07/19/2019

“Cover still looks great.”

Review by
07/13/2019

No review comments provided

Review by
09/03/2018

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Review by
08/15/2018

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Review by
08/02/2018

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Review by
07/25/2018

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Review by
07/12/2018

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Review by
07/12/2018

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Review by
07/12/2018

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