Master Services, Inc.
7th year as a Best Pick
certified company
A
rated
Based on 249 reviews
Our Certification Process
Best Pick Guarantee
Verified General Liability Ins.
7th year as a Best Pick Call
"In an industry where most businesses are typically run by only a few people, we set ourselves apart with our call center and fully trained technicians. At Master Services, we always strive to take care of our clients, and we know we must have both quality employees and quality products to do this."

David Bishop | Business Manager
Company Information
Services Offered
Master Services is a full-service chimney company that cleans chimneys, fabricates custom chimney caps, repairs fireboxes and chimney brickwork, and rebuilds and paints wood chases. The company also sells and installs chimney and fireplace accessories such as dampers, gas logs, and glass doors. In addition, Master Services removes bird nests and nuisance wildlife, including raccoons, opossums, squirrels, bats, and dead animals.
Warranty
Master Services offers a guarantee on all service and a lifetime guarantee on craftsmanship for chimney caps.
Company History
Chad and Christa Murray founded Master Services in 1995. Chad's mother, Wanda, and stepfather, Rory, also play important roles within the company.
Employee Information
All employees wear uniforms and drive marked vehicles.
Areas Served
Plano/Frisco/Allen/McKinney, Greater Dallas, North Dallas, Southlake/Grapevine/Colleyville, Flower Mound/Lewisville/Highland Village
A selection of 249 homeowner reviews:
“Very impressed with their service, from the friendly voice answering the phone to the repairman that came out. He was very knowledgeable, so polite, and left the area clean. We also had a custom curtain built to replace the existing curtain, and it turned out great—A+.”
“Great company that is very professional, prompt, and considerate. Master Services did an excellent job fixing my chimney, and when a later issue arose, I contacted them. Within days, they were out to fix the problem. I'd recommend them to anyone.”
“Master Services asked all appropriate questions to ensure they scheduled their technician who had the required qualifications. He was super friendly, patient, and helpful. He took the time to answer my questions and was more than willing to share his knowledge. We will use them again.”
“Very professional. They did everything they said they would do.”
“Pleased with their work.”
“Master Services were the only company that could figure out where the leak in my chimney was coming from. I got a new chimney cap to replace the leaking one. It's also much more attractive than the old one.”
“Very friendly service, did not try to sell me on unnecessary services, but did point out some work that might need to be done in future. On time, and same price as was quoted.”
“Professional, polite, punctual, high quality products and workmanship.”
“My chimney was ready to fall down. They gave us quote with pictures, came out and did the work on time. Very great company.”
“Always great service!”
“The rep was very professional and did a great job! He even took the time to analyze the firewood I was using and made some recommendations.”
“Great service on both chimney fireplaces. I did ask that they remove an aerial antenna. They detached it from the fireplace, but left it sitting on my roof, which is why I docked some points for cleanliness. Otherwise great experience.”
“Very responsive to 'emergency' missing cap and birds in the chimney. Also, fixed broken gas valve, cracked fireplace walls and installed new gas logs. Did excellent work. Service technicians were very professional, on-time and respectful of our home (good clean-up afterward). Very pleased and will use them again when needed.”
“I knew nothing about chimney caps and such things. We'd lived in Wisconsin, and a lot of the heating and cooling, the size of the chimney, and things like that are very different. We had two gas fireplaces here. We had one wood-burning one back there, so it was very different. I think I liked the fact that Master Services would explain why it should be constructed a certain way, what it was meant to prevent, and why you could get by with A, but B would be better because in the long run it would do this, and C would be good and extra ornamental in property value. They explained everything very well so you felt like an informed decision was possible. I chose them from the Best Pick Reports. We just found it on our doorstep. We'd asked around, and we did get one recommendation for another company, but then we found out the fellow only does one-story buildings, and ours is a two story. That pushed us even more in the direction we went. They did two things that stood out to us. One is that they came in at exactly at the price they quoted, which is always appreciated instead of a surprise. The second thing is that they had to change their scheduling a little bit because they suddenly got this massive commercial order. They were kind enough to advance ours and get it all done. I appreciate that it was all done before we got rainy or snowy weather. I appreciated that they let us know why things had to change, too, and they were easy to get ahold of. We've had experiences with other companies where we send emails and leave voice messages, and I guess they're busy, but they don't get back within 24 hours or even a week sometimes. We were very pleased with how fast Master Services got back to us too.”
“I like Master Services' professionalism. I like their cleanliness. I like their communication. I've used them twice. The customer service has been excellent. They clean my fireplace and installed a new gas port; something was wrong with the port that the gas actually comes out of, so they replaced it. I never had to call them back for any problems. I would tell a friend or neighbor to hire Master Services. I think they're a great service, and I would recommend them.”
“Master Services was professional and did a good job. They took care of us. They installed gas-burning logs in our fireplace. This was the first time we'd used the company. I'd refer them to a friend or neighbor because they did a good job. They did fine.”
“I just felt like Master Services was efficient. They were personal. They answered the phone. They came when they said they would. They did what they said they were going to do. They seem knowledgeable. They did an inspection and I think maybe a little bit of cleaning of the chimney flue, which was what I was worried about. It was just an inspection to let me know what was going on and give me some guidance about how to make sure it's safe. I would tell a friend or neighbor that they seem very reputable. They're a big company. I think they're very good.”
“Master Services was fast, and they explained to me what they were doing. They were on time. They explained the process every step of the way. I felt like they went above and beyond. They got it taken care of quickly, so it's good to go. I just used them once. It was part of our home warranty package.”
“Master Services did new fireplace facing and a heat reflector. They did what they said they would do, delivered on time, and delivered the correctly measured product.”
“They came to inspect our fireplace and chimney to see what was needed to make it functional. They recommended products and services based on what was truly needed, and installed them. My experience was that Masters was positive because they recommended full products, but also advised us on what would be best and how to keep our costs down by selecting what was necessary at the time, and what could be done later if desired.”
“Master Services changed my fireplace to gas logs, and cleaned out all the chimneys. The guy that did the work was very honest and nice.”
“Master Services cleaned my fireplace for first time in 40 years. The serviceman was super cool—very helpful in explaining the problem.”
“Master Services replaced the firewall in the fireplace. It was positive. The rep was cordial and efficient.”
“Master services manufactured and installed four chimney caps, and sealed the exterior chimney masonry. I called Master Services to investigate another issue; they showed me what the cause was, and gave me the options to resolve the problem.”
“They inspected and cleaned my chimney, removed my gas logs, and blocked off the gas lines so I could have a wood-burning fireplace. The technician was on time, explained what he was going to do, and then did it. I was afraid it was going to be messy, but other than a clean fireplace, I couldn't even tell that he had been there.”
“Master Services installed a metal chimney cap and spark arrestor because our wooden chimney cap had rotted, and water was coming down the chimney. Master Services fabricated the metal chimney cap off-site, and then installed it on the day promised. Poor building construction made demolition of the wooden chimney cap impossible without significant structural reconfiguration, so the fabricated metal cap was simply placed over the wooden one. Additional fabrication had to be done on-site to cover the wood that was exposed on the bottom side, which cost a small additional charge of about 10% of the original quote. The metal chimney cap looks great, and we know that we will never have to address this issue again.”
“Two men sprayed insulation into my home's attic. It was a hot, dirty job, and they did it promptly and well.”
“Master Services installed gas logs in my fireplace, including rerouting the gas line. Both jobs were completed as scheduled, without inconvenience to me, and the appearance of the finished job is very good.”
“Master Services provided me with a chimney inspection—very positive experience. The technician was really great—kind, courteous, and very professional.”
“They repaired a leak in the chimney by installing new flashing. They also fabricated and installed a new chimney cap. The group of guys doing the work were prompt each day, very professional, and were all business from start to finish.”
“Master Services demoed and hauled off the old firebox and pipe, and they installed the new firebox, pipe, and cap. The installation quality was excellent, and it looks beautiful. All involved were very easy to work with, and they did a great job.”
“The initial service was a chimney inspection and cleaning. Super positive—they were on time, provided clear estimates, completed the work correctly, and cleaned up after themselves.”
“He was professional, courteous, and honest. Their customer service was great, and I didn't have to call them back for any issues after the work was done. I'd give them an A+ rating.”
“Master Services was on time and dependable, and they did an excellent job—they were real slick. I would grade them as an A+.”
“They put a chimney cap on, and it does the trick—exactly what I wanted. They had excellent customer service. The guy was really cheerful and very prompt, and he did a good job. I would recommend them, and I'd give them an A all day.”
“We used Master Services twice, and they were very helpful. I would rate them as an A.”
“They did a chimney inspection and cleaning, and they were great. They showed up on time, they did the work, my place was clean, and the price was within what they quoted to me. Master Services is A+—I'd recommend them to anybody who needed to use their services.”
“They got up in my chimney and checked to see if there was anything that needed to come out. They were very thorough, on time, and accurate, and they solved my issue. I would refer them to anybody, and I think they deserve an A+ grade.”
“Master Services did an inspection and a cleaning. Their customer service was good. He was very direct about what was going on and what he was doing. They should get an A+.”
“They put a chimney cap on our fireplace, and I thought everything was good. I liked the way they did the service—they told me what they were going to do, and after they got done, they asked if it looked good. I was very pleased with them. I would say they earned an A+.”
“They cleaned up my chimney because I had some soot that was catching fire. When he was here, he was prompt—he got in, got the job done, and then got out of here. I would recommend them. I'd say Master Services deserves an A grade.”
“They cleaned the chimney, tested it, and did some sort of fireproofing, I think. There were some cracked bricks and stuff, and I think he either told us how to fix them or he fixed them. The guy came and showed up when he said he was going to show up, and we were on a very tight time frame; we had one week to get this house that we had just purchased completely turned around and ready to rent. They were a part of that, and I really appreciated it. I'd give them an A.”
“Master Services was very helpful, very friendly, and informative. It was nice service, and I never had to call them back about any issues. I would recommend the company, and I would give them an A rating.”
“They cleaned the chimney and the fireplace area, and they covered that within the estimate they gave me just from my description of what was going on. They did a pretty good job, too; there were with no problems with it. They should get an A.”
“They did what they were supposed to do—they cleaned the chimney. Their customer service was fine. I'd recommend them and give them an A.”
“I think I bought a chimney from them or something, and it was OK. Their customer service was excellent with no problems, and I didn't have to call them back for any issues. I'd recommend them. I would say they deserve something like an A-. There was a clamp or something that I forgot, but we made it work. It was probably not their fault, but mine.”
“They were professional and not overbearing or pushy. They did good work. Then, they offered some additional things we might want to consider at some point in time, but he seemed honest. I would endorse Master Services—they're an A.”
“They cleaned the chimney and also the vents in the house. They gave me a call like 30 minutes before arrival, and I liked that they were prompt. Their customer service was great. They seemed to be experts in the area, and they let me know about any recommendations for follow-up service, too. They deserve an A.”
“From what I remember, everything about Master Services was fine.”
“They did a chimney cleaning. My recollection is that they showed up on time, did their job, cleaned up their mess, and were gone. I didn't have to call them back to address any issues. I'd recommend the company, and I'd give them an A grade.”