Master Services, Inc.
10th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Master Services, Inc. has received 4.7 out of 5 stars based on 141 customer surveys conducted through GuildQuality.
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10th year as a Best Pick Call
"In an industry where most businesses are typically run by only a few people, we set ourselves apart with our call center and fully trained technicians. At Master Services, we always strive to take care of our clients, and we know we must have both quality employees and quality products to do this."

David Bishop | Business Manager
Company Information
Services Offered
Master Services is a full-service chimney company that cleans chimneys, fabricates custom chimney caps, repairs fireboxes and chimney brickwork, and rebuilds and paints wood chases. The company also sells and installs chimney and fireplace accessories such as dampers, gas logs, and glass doors. In addition, Master Services removes bird nests and nuisance wildlife, including raccoons, opossums, squirrels, bats, and dead animals.
Warranty
Master Services offers a guarantee on all service and a lifetime guarantee on craftsmanship for chimney caps.
Company History
Chad and Christa Murray founded Master Services in 1995. Chad's mother, Wanda, and stepfather, Rory, also play important roles within the company.
Employee Information
All employees wear uniforms and drive marked vehicles.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2301 N. Masch Branch Road Suite 201
Denton, TX 76207
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 3:00 pm
Sun
Closed

Compiled Score:

Master Services, Inc. has received 4.7 out of 5 stars based on 141 customer surveys conducted through GuildQuality.
5
120
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9
3
2
2
8
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
08/01/2020

“Overall, very good.”

Review by
08/01/2020

“Everyone was excellent”

Review by
07/29/2020

“They met my expectations on just correcting a damaged item.”

Review by
07/29/2020

“Everything was met.”

Review by
07/29/2020

“They all did a great job”

Review by
07/29/2020

“They did what I asked them to do and did a good job.”

Review by
07/29/2020

“They were fine. They did a good job. We were satisfied.”

Review by
07/29/2020

“They were not totally prepared to do the change over on our fireplace. It seemed like there were quite a few errors but they fixed them.”

Review by
07/29/2020

“The lead on the job had good character and professionalism. He was an impressive individual.”

Review by
07/29/2020

“They communicate well and they met my expectations.”

Review by
07/27/2020

“Quick and quality service”

Review by
07/25/2020

“The job was done right”

Review by
07/17/2020

No review comments provided

Review by
07/16/2020

No review comments provided

Review by
07/16/2020

No review comments provided

Review by
07/15/2020

No review comments provided

Review by
07/15/2020

“The repair of the exterior chimney brick is excellent. Many bricks were chipped and discolored. Now, it looks original and my house and chimney was built in 1972. Amazing!”

Review by
07/15/2020

No review comments provided

Review by
07/15/2020

No review comments provided

Review by
07/14/2020

“The entire second crew was nicer and more personable than the first crew. The first crew did do their job.”

Review by
07/14/2020

No review comments provided

Review by
07/14/2020

No review comments provided

Review by
07/14/2020

No review comments provided

Review by
07/14/2020

No review comments provided

Review by
10/10/2019

“Very efficient and timely”

Review by
10/10/2019

No review comments provided

Review by
10/10/2019

“they displayed compassion for the wild life and handled the 4 very young animals correctly.”

Review by
09/18/2019

No review comments provided

Review by
09/06/2019

“I was satisfied with their service.”

Review by
09/05/2019

“I would like to recognize the technicians for exceptional service.”

Review by
09/05/2019

No review comments provided

Review by
08/26/2019

No review comments provided

Review by
08/24/2019

“Everybody that was here did a great job, so I would just like to recognize all of them for their exceptional service.”

Review by
08/24/2019

“I can't remember there names but both guys that put my cap on was to good men”

Review by
08/24/2019

“After over 1 year concern of my bedroom ceiling leakage, you solved it by waterproofing work around my chimney. Thank you.”

Review by
08/23/2019

No review comments provided

Review by
08/17/2019

No review comments provided

Review by
08/17/2019

No review comments provided

Review by
08/16/2019

“Quality of chimney cap is excellent!”

Review by
08/15/2019

“Great quality and easy to work with this company. Professionals who helped us pick out what we wanted and installed very easily for us.”

Review by
08/14/2019

“Everything was great!”

Review by
08/14/2019

“I would like to recognize everyone for their exceptional service; I think they were all good.”

Review by
08/14/2019

“I had brown spray paint and they painted to vent pipes for me. That was extremely nice and deeply appreciated.”

Review by
08/14/2019

“They technicians paid attention to detail and made sure they did a good job. They came back out when there was a problem with no fuss.”

Review by
08/14/2019

“They were working on the prices.”

Review by
08/13/2019

“Company was great, the tech that came out to inspect the chimney never followed through on his promise to send a picture of the leak that remained after I received service. All was well until that point, and I could not recommend the company that left me hanging after giving great service in other areas. You have to close out the problem and help the customer understand everything, not just confirm it wasn't yours to fix.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

“They were prompt to set and keep the appointment and as soon as I decided to accept their quote prompt to set the schedule repairs and were ahead of schedule the day of repairs.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

No review comments provided

Review by
08/02/2018

“I would like to recognize the customer service person for their exceptional service. They were very helpful.”

Review by
07/25/2018

“I'd like to recognize Zack and Ian.”

Review by
07/17/2018

No review comments provided

Review by
07/12/2018

“There was a misunderstanding with a tech, but they fixed everything that they could.”

Review by
07/12/2018

“I'd like to recognize the crew that came out here. Those two gentlemen did an outstanding job, and were very knowledgeable about their project and conveyed their knowledge to me. I was very impressed with them.”

Review by
07/12/2018

“All three of the people I dealt with were really good. The original person that came out and the two that performed work were very good.”

Review by
07/12/2018

“On time, professional, new exactly what to do and did it fast.”

Review by
07/11/2018

“The whole project impressed me!”

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

No review comments provided

Review by
07/10/2018

“Derek was great.”

Review by
07/06/2018

No review comments provided

Review by
07/06/2018

“Support was very good in coordinating the order and answering any questions I had, however, my order is lost and although I have called for help twice I have received no return calls.”

Review by
07/05/2018

No review comments provided

Review by
07/05/2018

No review comments provided

Review by
07/05/2018

“Jason arrived on time and had a complete evaluation and estimate ready to discuss”

Review by
07/05/2018

No review comments provided

Review by
07/05/2018

“forgot the technicians name but he did a very good job.”

Review by
01/20/2018

“I liked that they had the expertise in that area, which I needed. They replaced a chimney cap. I would grade the overall experience with an A-.”

Review by
01/20/2018

“It was about a year ago, like last March. I think it was a positive experience. My recollection is I had to get that work done in order to close on buying that house. When I had it inspected, the inspector said, 'Well, this chimney situation isn't good.' It was sort of bad news. I wound up having them do it. It seems like it was flawless. It went well. It was for a rental property, and I don't think anybody uses that chimney, so I have every reason to think that what they did was fine. It's kind of hard to know if it worked well or not, but it seemed to. It honestly seems to be totally fine. They did exactly what they said they were going to do, when they said they were going to do it. I think the work was fine, and it seemed like a good deal. As far as I can recall, there wasn't a whole lot to it, because it was just a matter of scheduling it and just trying to make sure they had access. They did run into some little issues where they had to do a little bit more than they originally thought—just because the condition, once they took it down, was worse than they had thought. They did fix it; they did fine. The professional engineer who had to sign off on this in order for me to close that loan certified that everything was done properly, and it was all good. And I believe it was; I have no reason to think they didn't do a fine job. I was happy with it. If I ever had another one, they would probably be the ones that I would call. I had a good enough experience. If somebody asked me, I would probably say, 'Well, I've used these guys once, and they were fine.’ I mean they quoted it, they did it, and it was no mess, no fuss.”

Review by
01/20/2018

“It was mostly an A experience. They did some chimney work for me. There are a couple of things I had to follow up with them—things that I didn't think that I should have had to follow up with them. But when I did follow up with them, they took care of it, so that was good. They saw that my chimney was rotting out, and so they tore it down and basically built a new exterior for it. The original chimney that I had when I bought the house didn't have Hardy boards there. I would grade the overall experience with an A-.”

Review by
01/20/2018

“We're real pleased with the work that they did with us. I know they worked pretty hard for us, and they came back out when they needed to and took care of everything. So, we were pleased. I would grade the overall experience with an A.”

Review by
01/20/2018

“It was a while back. I liked their quality of service and the speed in which they completed the job. And they were professional. They did work on the fireplace for me. I would grade the overall experience with an A+.”

Review by
12/27/2017

“They looked down a little pipe; it's not a real chimney. I have a fake fireplace with a pipe that goes up. It's not a brick chimney. I'd never used it, and I just wanted it checked out before I started a fire in the fireplace. I liked that they came on time. I felt secured that they had looked at it, inspected it. I think they gave me a report; I don't remember. It just wasn't a real big deal. I would grade the overall experience with an A. I don't know what else they could have done, but I was very satisfied.”

Review by
12/27/2017

“They did a cleaning inspection. They came out to quote a cap, as well. But the whole scope of the project changed when the guy came out because he gave us a lot of information about what kind of chimney situation we were dealing with. So, we were really pleased with the services that the guy did concerning the chimney cap. Instead of it just being an inspection and a cleaning, he gave us all kinds of good info about what to do with the chimney, if we wanted to get the fireplace ready in the future. I liked that they were very knowledgeable and easy to work with. I would grade the overall experience with an A+.”

Review by
12/27/2017

“They were both inspections. We had them do two jobs for us at two different houses. So, one of them was some repair work after some findings on an inspection. So, we were very happy with them. I like that they were easy, flexible. Everything went well. There's nothing noteworthy, just very happy with the service they provided. I would grade the overall experience with an A.”

Review by
12/27/2017

“They replaced my chimney cap, and they replaced the wood on one side of the chimney with Hardy plank siding. I liked that they were very pleasant, and their work was competent. There's nothing noteworthy, except that they came when they said they would and finished on time. I would grade the overall experience with an A+.”

Review by
12/27/2017

“It's been years. They put a birdcage on the chimney. There's nothing really noteworthy. I would grade the overall experience with a B, because I don't remember anything noteworthy.”

Review by
10/07/2017

“It was a positive experience.”

Review by
10/07/2017

“It was positive.”

Review by
10/07/2017

“They were scheduled to completely clean the fireplace and look at installing some screening to keep the birds out. They didn't have the equipment to get up on the roof to do the work from the outside. They did clean the chimney from the inside, but that's not what was requested.”

Review by
10/05/2017

“They were quick and efficient cleaning out the chimney and replacing a cracked panel. My fireplace looked brand new when they were done!”

Review by
10/03/2017

“Great quick service. I know my custom chimney cap will last for a lifetime. Thanks for your help, Master Services!!”

Review by
10/03/2017

“It was good.”

Review by
09/30/2017

“It was positive.”

Review by
09/30/2017

“Masters Services was quick to respond and very easy to work with. Everything was done well and completed in a timely manner.”

Review by
09/29/2017

“It was positive.”

Review by
09/29/2017

“It was good.”

Review by
09/29/2017

“It was a positive experience.”

Review by
09/21/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

Review by
09/20/2016

No review comments provided

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