Master Services, Inc.
12th year as a Best Pick
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Master Services, Inc. has received 4.7 out of 5 stars based on 72 customer surveys conducted through Our Research Partners.
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12th year as a Best Pick Call
"In an industry where most businesses are typically run by only a few people, we set ourselves apart with our call center and fully trained technicians. At Master Services, we always strive to take care of our clients, and we know we must have both quality employees and quality products to do this."

David Bishop | Business Manager
Company Information
Services Offered
Master Services is a full-service chimney company that cleans chimneys, fabricates custom chimney caps, repairs fireboxes and chimney brickwork, and rebuilds and paints wood chases. The company also sells and installs chimney and fireplace accessories such as dampers, gas logs, and glass doors. In addition, Master Services removes bird nests and nuisance wildlife, including raccoons, opossums, squirrels, bats, and dead animals.
Warranty
Master Services offers a guarantee on all service and a lifetime guarantee on craftsmanship for chimney caps.
Company History
Chad and Christa Murray founded Master Services in 1995. Chad's mother, Wanda, and stepfather, Rory, also play important roles within the company.
Employee Information
All employees wear uniforms and drive marked vehicles.
Areas Served
Allen, Frisco, McKinney, Plano, The Colony, Dallas, Irving, Carrollton, Coppell, Irving, Richardson, Colleyville, Euless, Grapevine, Keller, North Richland Hills, Southlake, Argyle, Flower Mound, Highland Village, Lake Dallas, Lewisville
Address
2301 N. Masch Branch Road Suite 201
Denton, TX 76207
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 5:00 pm
Sat
9:00 am - 3:00 pm
Sun
Closed

Compiled Score:

Master Services, Inc. has received 4.7 out of 5 stars based on 72 customer surveys conducted through Our Research Partners.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/25/2022

No review comments provided

Review by
01/25/2022

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Review by
01/24/2022

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Review by
01/24/2022

“They used to be responsive and informative, they have made some changes that are not the best.”

Review by
01/07/2022

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Review by
01/07/2022

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Review by
01/04/2022

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Review by
09/13/2021

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Review by
09/13/2021

No review comments provided

Review by
09/07/2021

“Good advice and great quality work repairing our leaky chimney”

Review by
09/06/2021

No review comments provided

Review by
09/01/2021

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Review by
09/01/2021

“They took care of the job and handled it without problems.”

Review by
09/01/2021

“I wouldn't recommend them right now because he ignores me. I called him five times, and he didn't respond back to me. You can talk to the lady in the office, and she knows me by name. In a range of two weeks, I called him five times to respond back to me. He sent two guys to me, and they said they don't see anything. I said the roofers just left, and he can show you the leaks in the chimney. The lady in the office said she will talk to her boss, since then I have heard nothing from them. He was doing very well before that call. I don't know what's going on. When he called me back that day, he asked who told me that, and I said the roofer told me I have a leak inside my living room. This is the issue, I paid all this money to take care of my leak from my chimney, and three roofers told me it is a chimney problem, not a roofer problem. He asked for the roofer's number and said did he take a picture. I said yes and gave him the number, that way he can send him all the pictures he took for the chimney. Since then, I haven't heard from him. I called five times, and he never responded to me. I called back, and she told me to believer her, she told him in person. She said she didn't know why he doesn't want to return the calls. After that, I stopped calling. I am not satisfied with anything right now. He asked me to pay for the cap of the chimney, but the salesperson quoted me wrong. He came back, apologized and said the color I was asking for is more money. You are asking is for more money and someone else should tell him to stick with that price because you gave me that. I even paid extra. I was so nice. I am not sure why he treated me that way. I paid five people before him and it is my mistake because I just have people doing the job that don't have a big company name. That is why I got him, and then he treated me the same way as the others.”

Review by
08/28/2021

No review comments provided

Review by
08/26/2021

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Review by
08/25/2021

“We moved to Dallas in October 2019. Being new in the area I checked with my neighbors to find out who to use when I have needs for Electrical, plumbing , heating/air conditioning service. My back door neighbors said there is only one company, and their name and phone number is: etc. etc. and you need to get the " Baker Brothers Family Plan" ----”

Review by
08/01/2020

“Experience was positive”

Review by
08/01/2020

“Overall, very good.”

Review by
07/29/2020

“They were fine. They did a good job. We were satisfied.”

Review by
07/29/2020

“I would highly recommend Master Services”

Review by
07/29/2020

“They were not totally preapared to do the change over on our fireplace. It seemed like there were quite a few errors but they fixed them.”

Review by
07/29/2020

“I believe they did a great service. They did what they said they would do. The price was within what they quoted me.”

Review by
07/29/2020

No review comments provided

Review by
07/29/2020

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Review by
07/29/2020

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Review by
07/29/2020

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Review by
07/27/2020

“Quick and quality service”

Review by
07/25/2020

“The job was done right”

Review by
07/17/2020

No review comments provided

Review by
07/16/2020

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Review by
07/16/2020

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Review by
07/15/2020

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Review by
07/15/2020

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Review by
07/15/2020

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Review by
07/15/2020

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Review by
07/14/2020

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Review by
07/14/2020

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Review by
07/14/2020

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Review by
07/14/2020

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Review by
07/14/2020

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Review by
10/10/2019

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Review by
10/10/2019

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Review by
10/10/2019

“Very efficient and timely”

Review by
09/18/2019

No review comments provided

Review by
09/06/2019

“I was satisfied with their service.”

Review by
09/05/2019

No review comments provided

Review by
09/05/2019

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Review by
08/26/2019

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Review by
08/24/2019

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Review by
08/24/2019

“After over 1 year concern of my bedroom ceiling leakage, you solved it by waterproofing work around my chimney. Thank you.”

Review by
08/24/2019

“They were very prompt and efficient in the work that they did. They did a good job.”

Review by
08/23/2019

No review comments provided

Review by
08/17/2019

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Review by
08/17/2019

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Review by
08/16/2019

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Review by
08/15/2019

“Great quality and easy to work with this company. Professionals who helped us pick out what we wanted and installed very easily for us.”

Review by
08/14/2019

“They technicians paid attention to detail and made sure they did a good job. They came back out when there was a problem with no fuss.”

Review by
08/14/2019

No review comments provided

Review by
08/14/2019

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Review by
08/14/2019

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Review by
08/14/2019

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Review by
08/13/2019

“Company was great, the tech that came out to inspect the chimney never followed through on his promise to send a picture of the leak that remained after I received service. All was well until that point, and I could not recommend the company that left me hanging after giving great service in other areas. You have to close out the problem and help the customer understand everything, not just confirm it wasn't yours to fix.”

Review by
08/12/2019

“Not cheap but then good work from service providers never is. Correctly determined the problem with our leaking chimney and made the correct repairs, installed a custom made full cap, and completely sealed the flashing and bricks. Have not had a leak since.”

Review by
08/12/2019

No review comments provided

Review by
08/12/2019

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Review by
08/12/2019

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Review by
08/12/2019

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Review by
08/12/2019

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Review by
08/12/2019

“Never! Requested a cleaning and received a quote for $13,000 for cosmetic work that they wanted to complete before they would clean my chimney.”

Review by
07/19/2019

“Cover still looks great.”

Review by
07/13/2019

No review comments provided

Review by
09/03/2018

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Review by
08/15/2018

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Review by
08/02/2018

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Review by
07/25/2018

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Review by
07/12/2018

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Review by
07/12/2018

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Review by
07/12/2018

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Review by
07/12/2018

“On time, professional, new exactly what to do and did it fast.”

Review by
07/11/2018

No review comments provided

Review by
07/10/2018

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Review by
07/10/2018

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Review by
07/10/2018

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Review by
07/10/2018

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Review by
07/06/2018

No review comments provided

Review by
07/06/2018

“Support was very good in coordinating the order and answering any questions I had, however, my order is lost and although I have called for help twice I have received no return calls.”

Review by
07/05/2018

“Jason arrived on time and had a complete evaluation and estimate ready to discuss”

Review by
07/05/2018

No review comments provided

Review by
07/05/2018

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Review by
07/05/2018

No review comments provided

Review by
01/20/2018

“It was mostly an A experience. They did some chimney work for me. There are a couple of things I had to follow up with them—things that I didn't think that I should have had to follow up with them. But when I did follow up with them, they took care of it, so that was good. They saw that my chimney was rotting out, and so they tore it down and basically built a new exterior for it. The original chimney that I had when I bought the house didn't have Hardy boards there. I would grade the overall experience with an A-.”

Review by
01/20/2018

“We're real pleased with the work that they did with us. I know they worked pretty hard for us, and they came back out when they needed to and took care of everything. So, we were pleased. I would grade the overall experience with an A.”

Review by
01/20/2018

“I liked that they had the expertise in that area, which I needed. They replaced a chimney cap. I would grade the overall experience with an A-.”

Review by
01/20/2018

“It was a while back. I liked their quality of service and the speed in which they completed the job. And they were professional. They did work on the fireplace for me. I would grade the overall experience with an A+.”

Review by
01/20/2018

“It was about a year ago, like last March. I think it was a positive experience. My recollection is I had to get that work done in order to close on buying that house. When I had it inspected, the inspector said, 'Well, this chimney situation isn't good.' It was sort of bad news. I wound up having them do it. It seems like it was flawless. It went well. It was for a rental property, and I don't think anybody uses that chimney, so I have every reason to think that what they did was fine. It's kind of hard to know if it worked well or not, but it seemed to. It honestly seems to be totally fine. They did exactly what they said they were going to do, when they said they were going to do it. I think the work was fine, and it seemed like a good deal. As far as I can recall, there wasn't a whole lot to it, because it was just a matter of scheduling it and just trying to make sure they had access. They did run into some little issues where they had to do a little bit more than they originally thought—just because the condition, once they took it down, was worse than they had thought. They did fix it; they did fine. The professional engineer who had to sign off on this in order for me to close that loan certified that everything was done properly, and it was all good. And I believe it was; I have no reason to think they didn't do a fine job. I was happy with it. If I ever had another one, they would probably be the ones that I would call. I had a good enough experience. If somebody asked me, I would probably say, 'Well, I've used these guys once, and they were fine.’ I mean they quoted it, they did it, and it was no mess, no fuss.”

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