The Mad Hatter
26th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Mad Hatter has received 4.7 out of 5 stars based on 201 customer reviews. Learn about Our Research Process.
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26th year as a Best Pick Call
"We don't recommend taking chances or cutting corners, so safety is a top priority. We do our work up to code. There is very little room for error when you're building a fire inside your house. If the chimney's broken, you have to fix it or not use it. We will take care of problems, not ignore them. We work to make you happy."

Kevin Sparks | President
Company Information
Services Offered
The Mad Hatter Fireplace, Grill and Outdoor Living performs chimney cleaning, repair, and installation for wood-burning and gas fireplace systems. Technicians use video cameras to inspect every chimney they clean. The Mad Hatter has a showroom available and sells fireplaces, wood and gas inserts, gas logs, and outdoor kitchen and fireplace equipment.
Company History
The company was established in 1978 by the Sparks family and began cleaning Atlanta chimneys in 1989. Kevin Sparks, who began helping his father at the company when he was 14, runs the Atlanta office.
Distinctions
All employees who perform chimney work are Certified Chimney Professionals. The Mad Hatter is a member of the National Chimney Sweep Guild.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Atlanta, Brookhaven, Chamblee, Decatur, Tucker
Address
5220 Atlanta Highway
Alpharetta, GA 30004
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
Closed

Compiled Score:

The Mad Hatter has received 4.7 out of 5 stars based on 201 customer reviews. Learn about Our Research Process.
5
176
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Review by
11/17/2021

“Technician was prompt, cleaned up when done and did a great job”

Review by
11/16/2021

“They're reliable and competent.”

Review by
11/16/2021

“They were on time, and extremely clean along with being professional. They did a wonderful job. It was also done safely and appropriately.”

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11/16/2021

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11/16/2021

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11/16/2021

“They left a gas leak after they left and told me everything checked out.”

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11/09/2021

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11/04/2021

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Review by
11/03/2021

“All their work has been great.”

Review by
11/03/2021

“I used them for other work and they have been great.”

Review by
11/03/2021

“They are a little pricey. My mom used to say, “You get what you pay for,” and I think it's true for them. The quality of work and their professionalism was all great! They just seemed a little expensive. It is what it is.”

Review by
11/03/2021

“They were professional and they did a good job!”

Review by
11/03/2021

“Mad Hatter is an exceptional company. They did everything they say they would, they told us when they would be here, and they cleaned up everything. They are a wonderful company to have for work like that.”

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11/03/2021

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11/03/2021

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Review by
11/02/2021

“I got the distinct impression that they were doing the cleaning and "complimentary" inspection for the purpose of finding something to fix. They ended up telling me that I had $13,000 in necessary repairs, including a full chimney replacement, that would include ripping apart my whole house. I only used the chimney a handful of times and thought this assessment was predatory. I felt like I was being taken advantage of and would not recommend this company to anyone.”

Review by
11/01/2021

“I was very satisfied with the duct cleaning.”

Review by
11/01/2021

“Mad Hatter Air Duct Cleaning & Chimney Sweep did a really good job.”

Review by
11/01/2021

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Review by
10/31/2021

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10/31/2021

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10/31/2021

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Review by
10/31/2021

“No reservations if recommending for chimney or duct cleaning”

Review by
10/31/2021

“I will use no other Company! Tried many, never again. stick with Mad Hatter!”

Review by
10/29/2021

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Review by
10/28/2021

“I cannot say enough about the quality workmanship of this company - they are outstanding! I have used their services for year and they have never missed the excellence mark.”

Review by
10/28/2021

“I think very highly of Mad Hatter. The two technicians that came out worked very hard. They were courteous and showed us the photograph of the duct work before and after the cleaning.”

Review by
10/28/2021

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Review by
10/28/2021

“I had a bad experience with them. They came out to clean and tried to tell me I needed a new chimney.”

Review by
10/27/2021

“The technicians that fulfilled the project were very knowledgeable and friendly.”

Review by
10/27/2021

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10/27/2021

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10/27/2021

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Review by
01/06/2021

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Review by
01/05/2021

“Mad Hatter possible saved my home from a possible fire. Because I lease my home I asked that the owners of the house make sure the fireplace worked. They sent a 'fly by night' company to install and repair what needed to be fixed. I did not feel safe so I went by MAD HATTER who charged me for an inspection, educated me on the major issues and provided a video showing me the problems that needed to be fixed before giving me a certificate with their approval to use my fireplace. I asked MAD HATTER to do the work and I had the trees touching the fireplace cut 10' from the chimney. Thank God I hired them when I did. They found cracks and air pockets. THEY ARE THE REAL DEAL!!”

Review by
01/04/2021

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Review by
01/03/2021

“Great work ,friendly and neat”

Review by
01/02/2021

“Very professional service. Showed video of duct prior to service. Left area clean and neat”

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01/02/2021

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01/02/2021

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11/17/2020

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11/16/2020

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11/16/2020

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11/16/2020

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Review by
11/16/2020

“So knowledgeable and friendly”

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11/04/2020

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11/02/2020

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11/02/2020

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Review by
11/02/2020

“Everyone at Mad Hatter Air Duct Cleaning & Chimney Sweep are very professional. They came out recently and cleaned our fireplace. They cleaned up after they were finished and knew what they were doing. We are very happy with their service.”

Review by
11/02/2020

“They were on-time, and did the job vert neatly.”

Review by
11/02/2020

“They were very professional, and provided the appropriate feedback. They provided me with suggestions for what my next steps should be.”

Review by
11/02/2020

“They are very professional and followup with what they say they are going to do.”

Review by
11/02/2020

“Mad Hatter Air Duct Cleaning & Chimney Sweep were very good, provided fast service, and were friendly.”

Review by
11/02/2020

“They showed up on time. They were professionally dressed, and ready to diagnosis and get our issues fixed. We were very pleased with how they handled things, and we were pleased with the job.”

Review by
11/02/2020

“They were a five.”

Review by
11/02/2020

“Mad Hatter has been servicing our fireplaces and wood burning stove in Sandy Springs since 2010. I would highly recommend them.”

Review by
11/02/2020

“They were on time and professional.”

Review by
11/02/2020

“They exceeded all our expectations!”

Review by
11/02/2020

“I had my chimney cleaned and I did not like the statement they provided for my chimney. I wanted an honest opinion, and I was a little confused. I wish they would have been more clear and understanding. I would like them to follow up me about the service I received.”

Review by
11/02/2020

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