The Mad Hatter
25th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Mad Hatter has received 4.6 out of 5 stars based on 113 customer surveys conducted through Our Research Partners.
5
96
4
4
3
6
2
4
1
3
25th year as a Best Pick Call
"We don't recommend taking chances or cutting corners, so safety is a top priority. We do our work up to code. There is very little room for error when you're building a fire inside your house. If the chimney's broken, you have to fix it or not use it. We will take care of problems, not ignore them. We work to make you happy."

Kevin Sparks | President
Company Information
Services Offered
The Mad Hatter Fireplace, Grill and Outdoor Living performs chimney cleaning, repair, and installation for wood-burning and gas fireplace systems. Technicians use video cameras to inspect every chimney they clean. The Mad Hatter has a showroom available and sells fireplaces, wood and gas inserts, gas logs, and outdoor kitchen and fireplace equipment.
Company History
The company was established in 1978 by the Sparks family and began cleaning Atlanta chimneys in 1989. Kevin Sparks, who began helping his father at the company when he was 14, runs the Atlanta office.
Distinctions
All employees who perform chimney work are Certified Chimney Professionals. The Mad Hatter is a member of the National Chimney Sweep Guild.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Atlanta, Brookhaven, Chamblee, Decatur, Tucker
Address
5220 Atlanta Highway
Alpharetta, GA 30004
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
Closed

Compiled Score:

The Mad Hatter has received 4.6 out of 5 stars based on 113 customer surveys conducted through Our Research Partners.
5
96
4
4
3
6
2
4
1
3
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
11/17/2021

“Technician was prompt, cleaned up when done and did a great job”

Review by
11/16/2021

“They're reliable and competent.”

Review by
11/16/2021

“They were on time, and extremely clean along with being professional. They did a wonderful job. It was also done safely and appropriately.”

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

No review comments provided

Review by
11/16/2021

“They left a gas leak after they left and told me everything checked out.”

Review by
11/09/2021

No review comments provided

Review by
11/04/2021

No review comments provided

Review by
11/04/2021

No review comments provided

Review by
11/03/2021

No review comments provided

Review by
11/03/2021

No review comments provided

Review by
11/03/2021

No review comments provided

Review by
11/03/2021

“All their work has been great.”

Review by
11/03/2021

“I used them for other work and they have been great.”

Review by
11/03/2021

“They are a little pricey. My mom used to say, “You get what you pay for,” and I think it's true for them. The quality of work and their professionalism was all great! They just seemed a little expensive. It is what it is.”

Review by
11/03/2021

“They were professional and they did a good job!”

Review by
11/03/2021

“Mad Hatter is an exceptional company. They did everything they say they would, they told us when they would be here, and they cleaned up everything. They are a wonderful company to have for work like that.”

Review by
11/03/2021

No review comments provided

Review by
11/03/2021

No review comments provided

Review by
11/03/2021

No review comments provided

Review by
11/02/2021

“I got the distinct impression that they were doing the cleaning and "complimentary" inspection for the purpose of finding something to fix. They ended up telling me that I had $13,000 in necessary repairs, including a full chimney replacement, that would include ripping apart my whole house. I only used the chimney a handful of times and thought this assessment was predatory. I felt like I was being taken advantage of and would not recommend this company to anyone.”

Review by
11/01/2021

“Mad Hatter Air Duct Cleaning & Chimney Sweep did a really good job.”

Review by
10/31/2021

“No reservations if recommending for chimney or duct cleaning”

Review by
10/31/2021

“I will use no other Company! Tried many, never again. stick with Mad Hatter!”

Review by
10/31/2021

No review comments provided

Review by
10/31/2021

No review comments provided

Review by
10/29/2021

No review comments provided

Review by
10/28/2021

“I cannot say enough about the quality workmanship of this company - they are outstanding! I have used their services for year and they have never missed the excellence mark.”

Review by
10/28/2021

No review comments provided

Review by
10/28/2021

“I had a bad experience with them. They came out to clean and tried to tell me I needed a new chimney.”

Review by
10/27/2021

“The technicians that fulfilled the project were very knowledgeable and friendly.”

Review by
10/27/2021

No review comments provided

Review by
01/06/2021

No review comments provided

Review by
01/05/2021

“Mad Hatter possible saved my home from a possible fire. Because I lease my home I asked that the owners of the house make sure the fireplace worked. They sent a 'fly by night' company to install and repair what needed to be fixed. I did not feel safe so I went by MAD HATTER who charged me for an inspection, educated me on the major issues and provided a video showing me the problems that needed to be fixed before giving me a certificate with their approval to use my fireplace. I asked MAD HATTER to do the work and I had the trees touching the fireplace cut 10' from the chimney. Thank God I hired them when I did. They found cracks and air pockets. THEY ARE THE REAL DEAL!!”

Review by
01/04/2021

No review comments provided

Review by
01/02/2021

No review comments provided

Review by
01/02/2021

No review comments provided

Review by
11/17/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

No review comments provided

Review by
11/16/2020

“So knowledgeable and friendly”

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/04/2020

No review comments provided

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

“They showed up on time. They were professionally dressed, and ready to diagnosis and get our issues fixed. We were very pleased with how they handled things, and we were pleased with the job.”

Review by
11/02/2020

“They were a five.”

Review by
11/02/2020

“Mad Hatter has been servicing our fireplaces and wood burning stove in Sandy Springs since 2010. I would highly recommend them.”

Review by
11/02/2020

“They exceeded all our expectations!”

Review by
11/02/2020

“Everyone at Mad Hatter Air Duct Cleaning & Chimney Sweep are very professional. They came out recently and cleaned our fireplace. They cleaned up after they were finished and knew what they were doing. We are very happy with their service.”

Review by
11/02/2020

“They were on-time, and did the job vert neatly.”

Review by
11/02/2020

“They were very professional, and provided the appropriate feedback. They provided me with suggestions for what my next steps should be.”

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

No review comments provided

Review by
11/02/2020

“I had my chimney cleaned and I did not like the statement they provided for my chimney. I wanted an honest opinion, and I was a little confused. I wish they would have been more clear and understanding. I would like them to follow up me about the service I received.”

Review by
11/02/2020

No review comments provided

Review by
11/01/2020

“Outstanding company!”

Review by
10/31/2020

“They are very professional. They took the time to make sure the house was clean. They took time to explain the system and made me feel confident in using my fireplace.”

Review by
10/31/2020

“They are always on time, efficient, and do a good job.”

Review by
10/30/2020

“The guys were very friendly. The are very professional and know what they are doing. Great service!!!”

Review by
10/30/2020

No review comments provided

Review by
10/30/2020

No review comments provided

Review by
10/30/2020

No review comments provided

Review by
11/16/2019

No review comments provided

Review by
10/14/2019

No review comments provided

Review by
10/12/2019

“I gave Mad Hatter Air Duct Cleaning & Chimney Sweep, The five stars because they were professional, they came on time, they called me beforehand to let me know they were on the way and followed up with an email of the service cost for fixing the chimney, and they guided me through the process of what they were doing to clean the chimney and using the camera for the inspection, and that made me feel very comfortable with using them.”

Review by
10/09/2019

No review comments provided

Review by
10/05/2019

No review comments provided

Review by
10/02/2019

No review comments provided

Review by
10/02/2019

No review comments provided

Review by
09/30/2019

No review comments provided

Review by
09/30/2019

“Mad Hatter Air Duct Cleaning & Chimney Sweep was absolutely professional and personable. I completely trusted them in my home.”

Review by
09/24/2019

No review comments provided

Review by
09/24/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

No review comments provided

Review by
09/23/2019

“A”

Review by
09/21/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Review by
09/20/2019

No review comments provided

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: