The Mad Hatter Air Duct Cleaning & Chimney Sweep
21st year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.8 out of 5 stars based on 117 customer surveys.
5
98
4
15
3
2
2
2
1
0
21st year as a Best Pick Call
"We don't recommend taking chances or cutting corners, so safety is a top priority. We do our work up to code. There is very little room for error when you're building a fire inside your house. If the chimney's broken, you have to fix it or not use it. We will take care of problems, not ignore them. We work to make you happy."

Kevin Sparks | President
Company Information
Services Offered
The Mad Hatter Air Duct Cleaning & Chimney Sweep performs chimney cleaning, repair, and rebuilding as well as Guardian Chimney Liner installation. Technicians use video cameras to inspect every chimney they clean. The Mad Hatter also provides air duct cleaning services.
Company History
The company was founded in 1978 by the Sparks family and began cleaning Atlanta chimneys in 1989. Kevin Sparks, who began helping his father at the company when he was 14, runs the Atlanta office.
Distinctions
All employees who perform chimney work are Certified Chimney Professionals. The Mad Hatter Air Duct Cleaning & Chimney Sweep is a member of the National Chimney Sweep Guild.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Atlanta, Brookhaven, Chamblee, Decatur, Tucker

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.8 out of 5 stars based on 117 customer surveys.
5
98
4
15
3
2
2
2
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
01/30/2018

“It was wonderful service—wonderful whole thing. Mad Hatter gave us advice on a fireplace fire back that we had been asking about; they gave us several different ideas for that. They were very polite, very knowledgeable, and I would use them again. I would grade the overall experience with an A+.”

Review by
01/30/2018

“They did a good job. I liked that they were courteous, very professional, and the gentlemen knew what they were doing. I had no problems at all—the fireplace is working perfectly. I would grade the overall experience with an A+.”

Review by
01/30/2018

“We chose the Mad Hatter. I liked that they were on time, they were courteous, and they got the job done. They did work on our fireplace—no complaints, would recommend them.”

Review by
01/30/2018

“I went with Mad Hatter, and they were fantastic. I would grade the overall experience with an A+ because they were wonderful; they went way above-and-beyond on everything.”

Review by
01/30/2018

“We had a great experience with Mad Hatter. They came out on time and fixed the fireplace. I would grade the overall experience with an A.”

Review by
01/30/2018

“We did use them, and we would use them again. No issues—I would grade the overall experience with an A+. They did well.”

Review by
01/28/2018

“Mad Hatter cleaned out my fireplace, and they fixed the damper. No duct cleaning was done. I liked that they were quick, thorough, told me what was the problem, and got at it; they were in-and-out. I would grade the overall experience with an A.”

Review by
01/25/2018

“It was positive because they showed up. They did what they were supposed to do, although we did recall them back, because one of the fireplaces still had trouble with the switch, in turning it on. They did fireplace work for me. I would grade the overall experience with an A.”

Review by
01/25/2018

“It was over a year ago. They were fine. They cleaned out the chimney; we just moved into the house, and we didn't know what we would find, so they cleaned it out for us. It was positive because they were efficient: they're quick, very clean, and very courteous. I would grade the overall experience with an A.”

Review by
01/25/2018

“My fireplace was not working, and so I had them come out. So, over the phone that was set up, then they were done after having cleaning them. So, I had them come and clean. And then it ended up that I needed thousands-of-dollars' worth of work; my clearance wasn't right for the fireplace. So, I didn't get it fixed for a year. I finally had someone else give me a different quote, and it cost me maybe a few-hundred-bucks to fix it. These quotes that I was getting from Mad Hatter took a series of months, and I kept having to e-mail the guy to get them. I had smells of gas coming from my fireplace, and I hadn't used it for a while. I told the lady on the phone, and she said that they find that 90% of them are fixed with just a cleaning. So, I paid 300 bucks for them to come and clean it. And then they were like, 'No, this is going to need this-and-this-and-that,'—created all this stuff; they said they couldn't fix it until they fix the clearance. The new company that came said that my clearance was perfectly fine; Mad Hatter was not measuring the right places. I would grade the overall experience with a D. The quality of work was decent; they did a good cleaning. The customer service, though—I had to email the guy three or four times to get back to me on the quote for how much he would fix it. Also, he kept leaving stuff off, and I kept having to write him back to remind him, and we literally did this for like a year, during which I couldn't use my fireplace.”

Review by
01/25/2018

“It was a long time ago; Mad Hatter cleaned out my chimney. I liked that the gentleman that I worked with was very nice. He was very thorough, and I didn't have any problems with it. I think it's about time for me to call him back again. I would grade the overall experience with an A+. He cleaned up after himself, and he was really thorough. I really liked him.”

Review by
01/25/2018

“They were fine. They cleaned my chimney. I liked that they were prompt and they were clean. I would grade the overall experience with an A.”

Review by
01/25/2018

“Mad Hatter was fine. They investigated a chimney noise. I liked that they were nice, and they showed up on time. Nothing noteworthy, but the only problem is that they didn't find the issue. I would grade the overall experience with a B.”

Review by
01/08/2018

“The work they did was very good. They cleaned the chimney and checked it out. I liked that they came on time, and they were efficient. I would grade the overall experience with an A.”

Review by
01/08/2018

“They were great. I asked them to look at my chimney and fireplace. I liked that the guy just seemed very honest. He cleaned it very well, he looked it over, and he sent me a quote pretty quickly. So, I don't have any complaints with him. I would grade the overall experience with an A+. As to cleanliness—he even put everything back when he was done. He made sure—he asked me where it was placed, which is nice; sometimes people just throw your house apart, and then they leave.”

Review by
01/08/2018

“Mad Hatter replaced my rain pan and put in a heat plate. Also, they did the repairs to a hairline crack in the fireplace wall, and they did the cleaning. I liked that they showed me everything that was wrong, and that they explained things. I would grade the overall experience with an A.”

Review by
12/13/2016

“They came when they said they were going to and did a good job. They came to inspect our gas fireplace. I'd give them an A+ for my overall experience with them. ”

Review by
12/13/2016

“Everything was stellar and they did great. ”

Review by
11/30/2016

“They did a general cleaning of a chimney. They showed up on time and did the work that we requested. I'd give them a B for my overall experience with them.”

Review by
11/30/2016

“They redid the entire chimney and fireplace. They were professional and they did what they were supposed to do. They get an A grade from me.”

Review by
11/16/2016

“I know the Mad Hatter. They did a nice job for me. We had a chimney cleaned and repaired. They were prompt and did what they said they would do when they said they would do it. They cleaned up. Everything was spotless. They deserve an A+.”

Review by
11/16/2016

“They came out right away. They did chimney work for me. I'd give them the highest grade for the overall experience.”

Review by
11/16/2016

“They cleaned my chimney and did duct cleaning. I would give them a B for my overall experience.”

Review by
11/16/2016

“They did some chimney work and cleaned some ducts out. They were professional and quick. I would give them an A for my overall experience. They did a really good job. They informed me of some of the things that needed to be possibly repaired. ”

Review by
11/16/2016

“I had Mad Hatter over for the chimney. They were very clean and pulled the stuff apart that needed to be taken apart. I have a double fireplace, one in the basement and one on the main floor. They cleaned it and did all kinds of good stuff. I'd give them an A because I had never had anybody come, and I’ve been in the house for a long time. If somebody asked me, I would recommend them.”

Review by
11/01/2016

“They are excellent. They not only gave us a second opinion on our fireplace, but they rebuilt our fireplace. The competitor was going to stick in an easy fix and charge us a couple of thousand dollars. The Mad Hatters did a professional heirloom job that matches our house. It’s not that we have expendable income, but they didn’t take advantage us. We had three bids. Everyone else was going to do a quick easy fix and they did it right for a fair price. They were clean, neat, on time, always true to their word when they would be here, and a very good group of people. They didn’t smoke. I don’t care what someone’s personal habits are, but if they're going to smoke, don’t smoke on my property. I'd give them A+. ”

Review by
11/01/2016

“They were pretty nice, very professional, and got in and out really quickly. They earned an A. ”

Review by
11/01/2016

“They cleaned the chimney and the duct work. They were here on time and finished the work. I'd give them a solid B overall.”

Review by
11/01/2016

“It was not a good experience. It seemed to me that the only thing to do was rebuild my chimney instead of looking at options. They were looking at the options I could do instead of just rebuilding my chimney. I will not use them again.”

Review by
11/01/2016

“They inspected a chimney and converted it into a wood burning fireplace. He was very informative, so he provided a lot of information about the wood burning fireplace and the chimney. I'd grade them an A+ for my overall experience.”

Review by
04/14/2016

“They cleaned the chimney, and then we got a cost for the problem in the chimney. It was too much, and we said not to do it. I would give them a B.”

Review by
04/14/2016

“They got the job done getting rid of the wasps in my bedroom that were coming down from the chimney. I would recommend the company. I would give them an A.”

Review by
04/14/2016

No review comments provided

Review by
04/14/2016

“They were thorough and professional. It was chimney related. I’ll give them an A.”

Review by
04/14/2016

“I used Mad Hatter to clean our chimneys. They did a fine job. They were efficient in their work. There were two men, and they came in and saved me money. I had agreed to two fireplaces, but they said I only needed one fireplace since the flues come together. So, he saved me money, which I appreciated. They just did a fine job. Cleanup was good; there was no mess, and I would use them again if I needed them. I would recommend them to anybody. They get an A from me.”

Review by
04/14/2016

“The guys that they sent to help did a good job. They did a good job, but they also gave me some tips about taking care of my fireplace, setting a fire—I'd never used one before—different equipment I had, and recommendations about how long my firebox was good for. They told me how long they thought it would be before I have to change it or do another cleaning. Outside the job, they gave me a lot of pertinent information on my fireplace. They deserve an A.”

Review by
01/14/2016

“We replaced the fireplace. Now it’s strictly natural gas, and there’s a horizontal vent for the exhaust. All of the stonework and everything was done by Mad Hatter, and I’d give them an A because they were excellent and very impressive. They put a tent in the living room to make sure all the dust was confined, and they vented all of the dust outside. Absolutely nothing got in the room, and it was amazing.”

Review by
11/09/2015

“The Mad Hatter did a great job. They came in a timely manner, they did what I asked, they did it thoroughly, and they were polite. They did duct cleaning for my home, and they also did a fireplace cleaning. We had used them in the past. They’re A+.”

Review by
11/04/2015

“They were great—real good. They were efficient and courteous, and they did a good job. They did an estimate and a chimney sweep. I'd give them an A.”

Review by
11/02/2015

“They came and cleaned the chimney. It was OK. They did what I expected them to do. They showed me the chimney was clean and left. They’re an A.”

Review by
11/02/2015

“Excellent—it was great. He made everything great. He got the iPad and the camera, and he checked the chimney and everything. I would recommend them. I'd grade them an A+.”

Review by
11/02/2015

“They just did a general inspection of two of our chimneys and cleaned them. The gentleman who came was really nice and very efficient. He got things done before the company had said he would; he got done early. They’d get an A.”

Review by
11/02/2015

“They do a good job, they tell you what they're going to do, and they’re reliable. I got their name from Best Pick Reports. They did the chimney cap. I would recommend them. I don't think I had any issues with the work. I’d rate them as an A.”

Review by
11/02/2015

“They did the work, and we were very pleased. They seemed to be very knowledgeable. They were very polite and did what they came to do. They did chimney cleaning. It was the first time we’d ever had our chimneys done, but I would say they would get an A.”

Review by
11/02/2015

“They cleaned my chimney. I have no complaints. I had used them before. I'd give them a B. They couldn't do, I know this is getting kind of specific, but they couldn't do the chimney inspection at the time because of the weather, but I had to call them to schedule it but I feel they should've called me.”

Review by
11/02/2015

“They had come and done a couple of works orders for us. They did a great job. They found something wrong on the chimney, and they had to build a rain cover. Whatever covers the chimney was all rusted through. They put a new one on. They came back a week or two later and installed it. They cleaned the chimney. Everything went without a hitch. They were very polite and on time. I'd give them an A+.”

Review by
11/02/2015

“As far as I know, Mad Hatter did a good job and was nice, but since I've never had any experience with one, I can't say he was really great because that wouldn't be a fair thing for me to do. But as far as I know, I was comfortable with him, and he seemed to be very thorough. I don't know what he missed. They did chimney cleaning for me. I found them in Best Pick Reports. I wouldn't know what to grade them with. I'd have to hit them in the middle because they were nice, but as far as if they knew what they were doing, I don't know.”

Review by
04/22/2015

“We used Mad Hatter, and we actually took our fireplace from a gas-starter wood-burning one to a gas fireplace and then put a new cap on the top. They also did a video inspection and replaced the back of the inside of our fireplace. Everything was perfect.”

Review by
03/31/2015

“I had the chimney cleaned, and I used The Mad Hatter. I love them. They come out and clean the chimney, and they put a new top on the outside of mine. They’re very nice to deal with. They’re an A+ company.”

Review by
03/26/2015

“I used Mad Hatter for my chimney—A+ rating for them. They cleaned my chimney. I don't do it annually, but I might do it three years then let a year go. I maintain it if not annually. I'm not anal about that as far as just checking it, but I've always used them. They're the best. I wouldn't use anybody else. I'd give them an A. Depending on when you call the price can be different. I'm not going to give them an A+. Not because of that, but because they try to capitalize on when demand is high, so the prices go up. I don't think that's right. They shouldn't do that.”

Review by
03/25/2015

“I like The Mad Hatter. They do a great job. They cleaned the fireplace, and I had some cracks in my mortar that they repaired. They’re very good. They’ve earned an A+.”

Review by
03/19/2015

“My experience with Mad Hatter was very good. They did a clean-out of our gas logs and the chimney. I'd give them an A+.”

Review by
03/18/2015

“We really liked this fireplace company. We have eight fireplaces, and they needed a lot of work. We needed our chimney swept too. We had the one guy who tiled it, and did a great job, but they had to do a lot to get it ready. They're a pretty well known company. Their prices are high, but they are so good. It’s the Mad Hatter. We really recommend them. They’re not going to be the cheapest one out there by any means. Their prices are high, but when they show up, they put the little booties on their shoes, and when they say they're going to get something done, they get it done and get it done right. If there’s a problem, they fix it. They're the only ones I know of that put the booties on. I would give them an A.”

Review by
03/17/2015

“We've used Mad Hatter. They've cleaned flues, and they also redid our fireplace from a natural burning log into gas.”

Review by
03/12/2015

“We had the chimney cleaned last spring. We got their name out of the Best Pick Reports. It was Mad Hatter. They were great—I would give them an A. We didn't have any problems. They showed us the stuff and explained stuff. We had an odor, and we finally figured out what it was.”

Review by
11/10/2014

“They came in and out efficiently, and they didn’t make a mess. They cleaned up after themselves. It was good. They just came and cleaned our chimney with a chimney sweep. I chose them over other companies after looking in Best Pick Reports—that is where we got their name. I'd give them an A grade.”

Review by
11/10/2014

“I'd give them a B. Once they got here and saw the problem they upped the price a lot. He said they didn’t understand the description when I called. They ended up taking out a dead animal out of our fireplace chimney. I chose them because they could come on the day I needed them.”

Review by
11/10/2014

“The Mad Hatter did an excellent job. They did a really good installation, and I think the salesman did an excellent job making sure the logs were compliant with the fireplace we already had. They were very professional and courteous. I talked to a lot of other people, and I felt like Mad Hatter knew what they were doing. I’d give them an A+.”

Review by
11/10/2014

“The technician was really good about going through and explaining what he was doing and what he found. They cleaned my chimney, and they were going to clean my ducts, too, but they thought there was a possibility of mold. I had them do a test to see if there was mold, and we haven’t gone anywhere from there yet. They get an A.”

Review by
11/10/2014

“The Mad Hatter did a good job. They inspected the chimney top for corrosion and determined how much life was left in it, so I could decide when to get it replaced. I chose them over others because they just sounded like they focused on what I needed. I'd give them an A for excellent. They didn’t do anything wrong.”

Review by
11/10/2014

“They came when they said they would. They seemed professional, and they seemed like they knew what they were doing. They gave me a thorough report afterward, and I was completely satisfied. They did a chimney inspection and cleaning. I chose them over others because of Best Pick Reports. I'd give them an A rating.”

Review by
11/10/2014

“They arrived on time, they did their work quickly, and they were very knowledgeable. They showed us a video from inside the chimney. It seemed to be clean, and they cleaned up and all that kind of stuff. They just did a cleaning and inspection of the chimney. We’d used them before. I'd rate them as an A.”

Review by
11/10/2014

“They got here on time and did what they were supposed to do. They cleaned the chimney. They were paid for doing what they were supposed to do, and they did it. It was a good experience. I think I looked in the Best Pick Reports book and saw their name, and that is why I chose them. I'd rate them as an A.”

Review by
11/10/2014

“They were very professional. They got here on time, and they left on time. They took care of business. They were in and out, and everything was very clean. They cleaned my fireplace, and they put in a brand-new gas starter. I chose them over other companies because of their reputation. I'd give them an A+.”

Review by
11/10/2014

“They were very professional, and they did just what I asked them to do. I didn’t end up hiring them for some additional services, but it wasn’t because of anything they did wrong—I just didn’t choose to go forward with that. What they did for me was great. They were great. They cleaned my main chimney and fireplace in my house. They looked at cleaning the ductwork, but it was more involved than what I wanted to get into. Also, I had underestimated how much time it would take for them to do it, so they didn’t really have time that day. I decided not to do that, but what they did with the fireplace and chimney was great. I chose them because they are highly rated, and somebody recommended them. They get an A because they were great. The guys were really professional, and it was all well done.”

Review by
11/10/2014

“Three men came to the house. They were very professional and seemed to know what they were doing. They worked well together, and they answered all of my questions. I am planning on doing repeat business with them. They cleaned the chimney stack and advised me regarding a water leak that I have in the chimney during heavy rainfall. They advised me on how to fix that and made a proposal for the repair. I chose The Mad Hatter because I had used them over 20 years ago. I liked their service then, so I decided to call them again. They deserve an A.”

Review by
11/10/2014

“They are pricey. They did the job. They cleaned the chimney. They cleaned the dryer vent. They took pictures of the interior of the chimney and then told me not to put a fire in it because I had too many holes in the mortar and it was a hazard. This was sort of helpful information. I chose them because some of my neighbors had used them and highly recommended them. I'd give them a B+ because of the expense.”

Review by
11/10/2014

“They did the work, and everything is fine. They were friendly and cleaned up, and they took care in what they were doing. They were careful in the house and all that kind of stuff. They replaced the log lighter in my fireplace. I chose them because I saw them at my neighbor’s house. I pulled up to the guy and asked about their work—I had been meaning to find somebody to do the work. I thought I’d give them a try, and it worked out for me. I'd give them an A.”

Review by
11/10/2014

“They were on time, and they did what they said they would do. It was kind of a high price, but they were fine. They were professional and cleaned up after themselves. They took care of the property. They purged the inside of my fireplace and redid the outside of my chimney above the roofline. I chose them over other companies because of their reputation. I'd rate them as an A.”

Review by
11/10/2014

“The guy came out twice—on two weekends. He was very professional and did a great job. They just did what they said they were going to do, and that’s always good. They did maintenance on our two direct vent fireplaces. I knew they were a specialist with fireplaces, so I guess I went with them because of their good reputation. I'd give them A- because of the price.”

Review by
11/10/2014

“They did a great job, and they were very friendly and very neat. When they left, there was no sign that they had done chimney cleaning or anything else. They cleaned the chimney, and one of them went up on the roof to make sure the exterior of the chimney was intact and that there was nothing up there. They were referred to me by a friend. I'd give them an A.”

Review by
11/10/2014

“Mad Hatter was very professional, very experienced, and informative. The gentleman who was here—the head of the crew—really knew what he was doing. They inspected the fireplace, cleaned out my dryer vent, and replaced the dryer cap on the outside of the house. They did a great job, and they were very courteous, very polite, and very neat. They earned an A.”

Review by
11/10/2014

“They were thorough. They wanted to do some repair and it was extremely expensive. That was the part that I thought was outrageous. They cleaned my fireplace and then they told me I needed a lot of work done on it. I chose them because they had been in the area for a long time. I'd give them a B and it was the price that keeps me from giving them an A.”

Review by
11/10/2014

“They did what they said they were going to do. They inspected both fireplaces. I'd give them a B+ because they seemed expensive.”

Review by
11/10/2014

“The Mad Hatter did what they promised to do. They inspected the fireplace. I chose them because they had pretty highly rated services. I'd give them an A.”

Review by
11/10/2014

“They were on time for the appointment, and they did what they were supposed to do. They cleaned the chimney. I'd give them an A- because of the price—it was a little on the high side.”

Review by
11/10/2014

“They did the job. Mainly, they checked the safety of the fireplace, and what they found was a gap around the fireplace that they ended up insulating. I'd give them an A rating.”

Review by
11/10/2014

“They fixed what I needed fixed. They worked on the fireplace. I picked this company because I thought it was the best. I'd give them an A.”

Review by
11/10/2014

“They seemed to do a good job. They were very thorough and answered a lot of my questions. I had the chimney and dryer vent cleaned. I’ve never had this type of experience with anyone else, but I'd give them an A grade.”

Review by
11/10/2014

“They built an outdoor fireplace, and so far, I’m very happy with the work. I haven’t had a chance to fire it up yet, but I believe the exterior looks fine. I'd give them an A because I don't have any issues so far.”

Review by
11/10/2014

“They were informative, and they had a decent rate. They were efficient and on time, which is very important. They made recommendations for things I kind of knew we needed already. They did chimney cleaning, and it was good—an A.”

Review by
07/14/2014

“I was very happy with The Mad Hatter. The gas was leaking in our fireplace, and I had them come out and fix it. They are definitely an A+ company. They were great.”

Review by
05/29/2014

“I had The Mad Hatter out just a couple of years ago to inspect my fireplace and make sure it was working. I hardly ever use it, but with the winters we've had in the past, it never hurts to have that backup. All they did was a routine inspection—nothing major. They weren't pricey, and nothing had to be done to it. They were here and gone in an hour's time. I'd say they’re an A. I haven't had to have anything done to the fireplace, but if I did, I'd have them do it.”

Review by
05/14/2014

“I have used The Mad Hatter for the chimney and fireplace, particularly fireplace repair. They've been good. I have sort of a complicated little gas unit. The poor guy actually ordered the unit for me, and when it came in, it was actually constructed backwards from my unit. They had to take it back to the place and refabricate it. They've always been very nice, and they're very clean. They come in with their little foot covers, too. I would definitely give them an A because they're really good.”

Review by
05/07/2014

“I ended up getting work done by The Mad Hatter. He replaced the chimney top. They did what they said they were going to do, and they were relatively quick. Their customer service was very fine—I have no complaints. The chimney's holding up just fine, so I'd give them an A+.”

Review by
05/05/2014

“I got them from Home Reports. They cleaned my chimney out. Great guys, in and out really quick, did the little camera scope up the chimney and all that, tried to sell you on some other stuff, as you know they would. They said I needed a couple things, but it wasn't anything urgent. I’d give them a B+.”

Review by
04/16/2014

“I've done the chimney sweep thing with The Mad Hatter—it’s a good name. They are at my house fairly regularly and have done a good job. I did have an issue with them, but they were so good about solving it. They do a great job for us. They come inspect the chimney every year or so because we do a lot of wood-burning fires. One year, they said, ‘You really need to do major maintenance on this. There are holes in the side of the chimney, which are fire hazards.’ We asked them to come in and do that, and they poured this really lightweight concrete down the chimney. The stuff followed the pipes in the house into the master bedroom on the second floor, and the ceiling in the living room fell under the weight of it. I should be mad, but I'm not because they fixed everything. They said, ‘We know this happens occasionally, but there's no way to predict it. We're sorry it happened to you.’ They repainted the ceiling and redid the wallboard. I don't know if they did it themselves or if they contracted somebody to do it, but they set up somebody to fix everything within 48 hours. It was the quality of repair that I would've paid for myself—they didn’t just get some schlocky guy in there. It was just perfect. They just fixed everything so quickly and so well. They have had this happen to other people, but I don't think it happens to them frequently. They said that it really needed to be done because if the concrete went through my house like that, sparks from the fireplace could have, too. They have a very good system in place for when that emergency happens, so I'm going to give them an A grade.”

Review by
04/15/2014

“I use Mad Hatter to clean my chimney. I chose them because I purchased a gas log, and they came out to clean out the chimney prior to installing the gas log. I love my fireplace. They did a great job, and I would give them an A+ rating.”

Review by
04/10/2014

“The Mad Hatter gets an A+ grade because of the cleanliness with which they did it. Also, they were completely thorough. They went up on the roof and checked everything, and they cleaned my chimney. I have been using their services for probably 15 years, and all but one of the jobs have been positive. I resolved that by just ignoring him. He tried to tell me I needed all this extra work. It was over $3,000 by the time he got done, and I just told him I wasn't doing it.”

Review by
04/09/2014

“The Mad Hatter did some chimney work for us. I thought that I needed to have my whole chimney redone, but Mad Hatter just fixed what had to be fixed, and it’s working properly. They saved me a lot of money, and the cleanup was as neat as could be. They deserve an A+ grade.”

Review by
04/03/2014

“I have a fireplace. It's a gas system, but it doesn't go through a regular chimney—it goes through a class B vent thing. I couldn't figure out how to get it all cleaned out, but they came in and dissembled it. The nice thing was that he showed me how to do it myself, so I don't have to call so often. That's huge. He was like, ‘No, you only need to have us come in probably every other year to clean the other thing. You can do this easily. Just do it like this, and take this apart.’ Based on that, I would give them an A.”

Review by
11/13/2013

“I thought the work The Mad Hatter did for me was very good—excellent, in fact. They were on time, performed the services I asked them to do, and had all the right equipment. It was done very efficiently. I had a fireplace that I haven't used in quite a few years, and I didn’t know if I wanted to use it again; I thought it should be inspected. They inspected it, cleaned the flue, and made sure everything was in good condition, which it was. They even ran a camera up through the chimney when they inspected it, and I got to watch that, so it was pretty cool. That was my first time using this company; I selected them from Home Reports. I'd rate them A+.”

Review by
11/13/2013

“The Mad Hatter Chimney Sweep Service did do our chimney. They came in, they took care of the job and they left. They didn't waste time or anything like that. They came in to check our air ducts and then they gave us an estimate on what it would cost to have it cleaned out. They cleaned out the chimney and they told us that there was a small little hairline crack and we would need to eventually get it repaired. Their customer service was very good. The guys came in, they checked the furnace, checked everything and gave us the assessment. They were very clear and concise and explained it all. It was very professional. I would give them an A.”

Review by
11/08/2013

“The quality of the work that The Mad Hatter did was fine. They cleaned out the fireplace. The cleanup was fine; everything was taken care of. They did what they said they were going to do. As far as I know, the job they did was A+. They did what they said they were going to do.”

Review by
11/07/2013

“When The Mad Hatter Chimney Sweep Service cleaned the chimney, no debris was left behind. All soot was removed. The quality of the work that was done was pretty good. I would use the company again. I'd give them a B. I would recommend the company.”

Review by
11/07/2013

“The Mad Hatter is really great. They cleaned out the dryer vent, and they also helped me with my chimney. The technicians were professional and really knowledgeable. They’re great. I would absolutely use them again. They go above and beyond—they really do. I’d give them an A+. They’re really, really good.”

Review by
11/07/2013

“The Mad Hatter was wonderful—top-notch. They redid the firebox years ago, and it’s still holding up. They’ve cleaned my chimney every year for the last nine years. They’ve also put a chimney cap on and raised the level of my chimney by three feet. They’ve showed up on time all these years, and they do good, quality work­. The Mad Hatter is a great company. They’re an A+.”

Review by
11/07/2013

“The Mad Hatter did a great job. They cleaned my chimney and checked the gas logs and repaired a hole in the back of the firewall. They also made sure that the flue was functioning properly. They are certainly an A+.”

Review by
11/07/2013

“The Mad Hatter fixed our chimney. Some bricks were coming loose at the top, and they had to fix those. That worked out just fine. I would give them an A. Excellent, no complaints.”

Review by
10/09/2013

“I did have a chimney person come out maybe last year. The Mad Hatter I think. It worked out okay. I don't remember anything really good or bad about it. My fireplace continued to function. They just did a basic chimney inspection and chimney cleaning. I can't remember anything bad about them at all, so I'd give them an A.”

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: