The Mad Hatter Air Duct Cleaning & Chimney Sweep
22nd year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.8 out of 5 stars based on 126 customer surveys.
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22nd year as a Best Pick Call
"We don't recommend taking chances or cutting corners, so safety is a top priority. We do our work up to code. There is very little room for error when you're building a fire inside your house. If the chimney's broken, you have to fix it or not use it. We will take care of problems, not ignore them. We work to make you happy."

Kevin Sparks | President
Company Information
Services Offered
The Mad Hatter Air Duct Cleaning & Chimney Sweep performs chimney cleaning, repair, and rebuilding as well as Guardian Chimney Liner installation. Technicians use video cameras to inspect every chimney they clean. The Mad Hatter also provides air duct cleaning services.
Company History
The company was founded in 1978 by the Sparks family and began cleaning Atlanta chimneys in 1989. Kevin Sparks, who began helping his father at the company when he was 14, runs the Atlanta office.
Distinctions
All employees who perform chimney work are Certified Chimney Professionals. The Mad Hatter Air Duct Cleaning & Chimney Sweep is a member of the National Chimney Sweep Guild.
Areas Served
Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna, Atlanta, Brookhaven, Chamblee, Decatur, Tucker
Address
5250 Atlanta Highway
Alpharetta, GA 30004
Hours
Mon
8:00 am - 6:00 pm
Tue
8:00 am - 6:00 pm
Wed
8:00 am - 6:00 pm
Thu
8:00 am - 6:00 pm
Fri
8:00 am - 6:00 pm
Sat
8:00 am - 6:00 pm
Sun
12:00 pm - 5:00 pm

Compiled Score:

The Mad Hatter Air Duct Cleaning & Chimney Sweep has received 4.8 out of 5 stars based on 126 customer surveys.
5
107
4
12
3
3
2
3
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
12/12/2018

“They met my expectations in their preparedness.”

Review by
12/12/2018

No review comments provided

Review by
12/12/2018

“In regards to cleaning the chimney Mad Hatter Air Duct Cleaning & Chimney Sweep exceeded my expectations and in regards to the air duct? cleaning, they met my expectations.”

Review by
12/07/2018

“Everyone was very good.”

Review by
12/06/2018

“I would like to recognize the technicians that came out for exceptional service.”

Review by
12/04/2018

“They met my expectations by completing the job as promised.”

Review by
12/03/2018

No review comments provided

Review by
11/28/2018

“They did work on my chimney and did a roof inspection.”

Review by
11/28/2018

“Their ability to make the repair on site without having to make another appointment to complete the job really exceeded my expectations.”

Review by
11/27/2018

“My entire experience with The Mad Hatter Air Duct Cleaning & Chimney Sweep was wonderful. The service was quality and the people are first class all the way.”

Review by
11/27/2018

“I think the company is very professional and they're very courteous.”

Review by
11/27/2018

“I would like to recognize Brandon and Mario at The Mad Hatter Air Duct Cleaning & Chimney Sweep or their exceptional service. They were professional and kept it very clean by having their booties on while doing the inspection.”

Review by
11/27/2018

No review comments provided

Review by
11/27/2018

“The Mad Hatter Air Duct Cleaning & Chimney Sweep exceeded my expectations in that they were very professional in cleaning by doing a thorough job of it and I really liked how they stuck to the facts.”

Review by
11/27/2018

“They were very polite and very thorough.”

Review by
11/27/2018

“The people who did the work did a good job. They came on time and they stuck to the schedule. I was happy in that respect. They wore covers on their shoes, and we are an Asian household and we don't use shoes in the house. They were very respectful.”

Review by
11/27/2018

“The pricing seems high, and the solutions they offer are maybe unneeded or not the fastest solution.”

Review by
11/27/2018

“I am not likely to recommend The Mad Hatter Air Duct Cleaning & Chimney Sweep to a friend. They sent me a work order with a list of things that I didn't think needed to be taken care of. Not to mention their pricing is REALLY high compared to other like companies. The cleaning price is fine, it is all of the other repair items on the list that were high.”

Review by
11/20/2018

“I am not sure of his name but I would like to recognize the guy that came out to my house. He did a great job.”

Review by
11/20/2018

No review comments provided

Review by
11/20/2018

“They have excellent service and I would recommend them to anyone.”

Review by
11/20/2018

“They exceeded in all areas.”

Review by
11/20/2018

No review comments provided

Review by
11/20/2018

“I'd like to recognize the two guys that came out.”

Review by
11/20/2018

No review comments provided

Review by
11/20/2018

“They met or exceeded my expectations with their recommendations and doing a good job to get it all cleaned so we did not have anything to worry about in the future.”

Review by
11/20/2018

“Their customer service exceeded my expectations.”

Review by
11/20/2018

“The Mad Hatter Air Duct Cleaning & Chimney Sweep cleaned my chimney and fireplace.”

Review by
11/20/2018

“They installed a dryer vent and put the installation in the fireplace.”

Review by
11/20/2018

“Three wonderful workers went above and beyond and I had problems that I could not fix but they went ahead and handled it.”

Review by
11/20/2018

“I had a very positive experience. They are very professional, on time, and did the work with the up most care.”

Review by
11/20/2018

“I had been basically pleased with what they did. My heating (Shumate) company came in and they questioned whether Mad Hatter had done a good job. I also have a fireplace that goes out all the time. When I called Mad Hatter with my concerns, the said it would be December before they can get me back in. It seems that having taken care of the customer, that they would work a little harder to get me taken care of.”

Review by
11/20/2018

“First of all, I told him I didn't want the fireplace grate when I got the estimate and he included it in there. To me, that's poor customer service. Secondly, I'm really big on no illegal aliens. I'm having them back out here, but that's not the point. One of the people that they sent out here couldn't even speak English. That's my take on that.”

Review by
01/30/2018

“We did use them, and we would use them again. No issues—I would grade the overall experience with an A+. They did well.”

Review by
01/30/2018

“We had a great experience with Mad Hatter. They came out on time and fixed the fireplace. I would grade the overall experience with an A.”

Review by
01/30/2018

“They did a good job. I liked that they were courteous, very professional, and the gentlemen knew what they were doing. I had no problems at all—the fireplace is working perfectly. I would grade the overall experience with an A+.”

Review by
01/30/2018

“We chose the Mad Hatter. I liked that they were on time, they were courteous, and they got the job done. They did work on our fireplace—no complaints, would recommend them.”

Review by
01/30/2018

“I went with Mad Hatter, and they were fantastic. I would grade the overall experience with an A+ because they were wonderful; they went way above-and-beyond on everything.”

Review by
01/30/2018

“It was wonderful service—wonderful whole thing. Mad Hatter gave us advice on a fireplace fire back that we had been asking about; they gave us several different ideas for that. They were very polite, very knowledgeable, and I would use them again. I would grade the overall experience with an A+.”

Review by
01/28/2018

“Mad Hatter cleaned out my fireplace, and they fixed the damper. No duct cleaning was done. I liked that they were quick, thorough, told me what was the problem, and got at it; they were in-and-out. I would grade the overall experience with an A.”

Review by
01/25/2018

“It was positive because they showed up. They did what they were supposed to do, although we did recall them back, because one of the fireplaces still had trouble with the switch, in turning it on. They did fireplace work for me. I would grade the overall experience with an A.”

Review by
01/25/2018

“It was over a year ago. They were fine. They cleaned out the chimney; we just moved into the house, and we didn't know what we would find, so they cleaned it out for us. It was positive because they were efficient: they're quick, very clean, and very courteous. I would grade the overall experience with an A.”

Review by
01/25/2018

“It was a long time ago; Mad Hatter cleaned out my chimney. I liked that the gentleman that I worked with was very nice. He was very thorough, and I didn't have any problems with it. I think it's about time for me to call him back again. I would grade the overall experience with an A+. He cleaned up after himself, and he was really thorough. I really liked him.”

Review by
01/25/2018

“They were fine. They cleaned my chimney. I liked that they were prompt and they were clean. I would grade the overall experience with an A.”

Review by
01/25/2018

“Mad Hatter was fine. They investigated a chimney noise. I liked that they were nice, and they showed up on time. Nothing noteworthy, but the only problem is that they didn't find the issue. I would grade the overall experience with a B.”

Review by
01/25/2018

“My fireplace was not working, and so I had them come out. So, over the phone that was set up, then they were done after having cleaning them. So, I had them come and clean. And then it ended up that I needed thousands-of-dollars' worth of work; my clearance wasn't right for the fireplace. So, I didn't get it fixed for a year. I finally had someone else give me a different quote, and it cost me maybe a few-hundred-bucks to fix it. These quotes that I was getting from Mad Hatter took a series of months, and I kept having to e-mail the guy to get them. I had smells of gas coming from my fireplace, and I hadn't used it for a while. I told the lady on the phone, and she said that they find that 90% of them are fixed with just a cleaning. So, I paid 300 bucks for them to come and clean it. And then they were like, 'No, this is going to need this-and-this-and-that,'—created all this stuff; they said they couldn't fix it until they fix the clearance. The new company that came said that my clearance was perfectly fine; Mad Hatter was not measuring the right places. I would grade the overall experience with a D. The quality of work was decent; they did a good cleaning. The customer service, though—I had to email the guy three or four times to get back to me on the quote for how much he would fix it. Also, he kept leaving stuff off, and I kept having to write him back to remind him, and we literally did this for like a year, during which I couldn't use my fireplace.”

Review by
01/08/2018

“They were great. I asked them to look at my chimney and fireplace. I liked that the guy just seemed very honest. He cleaned it very well, he looked it over, and he sent me a quote pretty quickly. So, I don't have any complaints with him. I would grade the overall experience with an A+. As to cleanliness—he even put everything back when he was done. He made sure—he asked me where it was placed, which is nice; sometimes people just throw your house apart, and then they leave.”

Review by
01/08/2018

“Mad Hatter replaced my rain pan and put in a heat plate. Also, they did the repairs to a hairline crack in the fireplace wall, and they did the cleaning. I liked that they showed me everything that was wrong, and that they explained things. I would grade the overall experience with an A.”

Review by
01/08/2018

“The work they did was very good. They cleaned the chimney and checked it out. I liked that they came on time, and they were efficient. I would grade the overall experience with an A.”

Review by
12/13/2016

“They came when they said they were going to and did a good job. They came to inspect our gas fireplace. I'd give them an A+ for my overall experience with them. ”

Review by
12/13/2016

“Everything was stellar and they did great. ”

Review by
11/30/2016

“They redid the entire chimney and fireplace. They were professional and they did what they were supposed to do. They get an A grade from me.”

Review by
11/30/2016

“They did a general cleaning of a chimney. They showed up on time and did the work that we requested. I'd give them a B for my overall experience with them.”

Review by
11/16/2016

“I know the Mad Hatter. They did a nice job for me. We had a chimney cleaned and repaired. They were prompt and did what they said they would do when they said they would do it. They cleaned up. Everything was spotless. They deserve an A+.”

Review by
11/16/2016

“They came out right away. They did chimney work for me. I'd give them the highest grade for the overall experience.”

Review by
11/16/2016

“They did some chimney work and cleaned some ducts out. They were professional and quick. I would give them an A for my overall experience. They did a really good job. They informed me of some of the things that needed to be possibly repaired. ”

Review by
11/16/2016

“I had Mad Hatter over for the chimney. They were very clean and pulled the stuff apart that needed to be taken apart. I have a double fireplace, one in the basement and one on the main floor. They cleaned it and did all kinds of good stuff. I'd give them an A because I had never had anybody come, and I’ve been in the house for a long time. If somebody asked me, I would recommend them.”

Review by
11/16/2016

“They cleaned my chimney and did duct cleaning. I would give them a B for my overall experience.”

Review by
11/01/2016

“They were pretty nice, very professional, and got in and out really quickly. They earned an A. ”

Review by
11/01/2016

“They inspected a chimney and converted it into a wood burning fireplace. He was very informative, so he provided a lot of information about the wood burning fireplace and the chimney. I'd grade them an A+ for my overall experience.”

Review by
11/01/2016

“They are excellent. They not only gave us a second opinion on our fireplace, but they rebuilt our fireplace. The competitor was going to stick in an easy fix and charge us a couple of thousand dollars. The Mad Hatters did a professional heirloom job that matches our house. It’s not that we have expendable income, but they didn’t take advantage us. We had three bids. Everyone else was going to do a quick easy fix and they did it right for a fair price. They were clean, neat, on time, always true to their word when they would be here, and a very good group of people. They didn’t smoke. I don’t care what someone’s personal habits are, but if they're going to smoke, don’t smoke on my property. I'd give them A+. ”

Review by
11/01/2016

“They cleaned the chimney and the duct work. They were here on time and finished the work. I'd give them a solid B overall.”

Review by
11/01/2016

“It was not a good experience. It seemed to me that the only thing to do was rebuild my chimney instead of looking at options. They were looking at the options I could do instead of just rebuilding my chimney. I will not use them again.”

Review by
04/14/2016

“They got the job done getting rid of the wasps in my bedroom that were coming down from the chimney. I would recommend the company. I would give them an A.”

Review by
04/14/2016

“They were thorough and professional. It was chimney related. I’ll give them an A.”

Review by
04/14/2016

No review comments provided

Review by
04/14/2016

“I used Mad Hatter to clean our chimneys. They did a fine job. They were efficient in their work. There were two men, and they came in and saved me money. I had agreed to two fireplaces, but they said I only needed one fireplace since the flues come together. So, he saved me money, which I appreciated. They just did a fine job. Cleanup was good; there was no mess, and I would use them again if I needed them. I would recommend them to anybody. They get an A from me.”

Review by
04/14/2016

“The guys that they sent to help did a good job. They did a good job, but they also gave me some tips about taking care of my fireplace, setting a fire—I'd never used one before—different equipment I had, and recommendations about how long my firebox was good for. They told me how long they thought it would be before I have to change it or do another cleaning. Outside the job, they gave me a lot of pertinent information on my fireplace. They deserve an A.”

Review by
04/14/2016

“They cleaned the chimney, and then we got a cost for the problem in the chimney. It was too much, and we said not to do it. I would give them a B.”

Review by
01/14/2016

“We replaced the fireplace. Now it’s strictly natural gas, and there’s a horizontal vent for the exhaust. All of the stonework and everything was done by Mad Hatter, and I’d give them an A because they were excellent and very impressive. They put a tent in the living room to make sure all the dust was confined, and they vented all of the dust outside. Absolutely nothing got in the room, and it was amazing.”

Review by
11/09/2015

“The Mad Hatter did a great job. They came in a timely manner, they did what I asked, they did it thoroughly, and they were polite. They did duct cleaning for my home, and they also did a fireplace cleaning. We had used them in the past. They’re A+.”

Review by
11/04/2015

“They were great—real good. They were efficient and courteous, and they did a good job. They did an estimate and a chimney sweep. I'd give them an A.”

Review by
11/02/2015

“They came and cleaned the chimney. It was OK. They did what I expected them to do. They showed me the chimney was clean and left. They’re an A.”

Review by
11/02/2015

“Excellent—it was great. He made everything great. He got the iPad and the camera, and he checked the chimney and everything. I would recommend them. I'd grade them an A+.”

Review by
11/02/2015

“They just did a general inspection of two of our chimneys and cleaned them. The gentleman who came was really nice and very efficient. He got things done before the company had said he would; he got done early. They’d get an A.”

Review by
11/02/2015

“They do a good job, they tell you what they're going to do, and they’re reliable. I got their name from Best Pick Reports. They did the chimney cap. I would recommend them. I don't think I had any issues with the work. I’d rate them as an A.”

Review by
11/02/2015

“They did the work, and we were very pleased. They seemed to be very knowledgeable. They were very polite and did what they came to do. They did chimney cleaning. It was the first time we’d ever had our chimneys done, but I would say they would get an A.”

Review by
11/02/2015

“They had come and done a couple of works orders for us. They did a great job. They found something wrong on the chimney, and they had to build a rain cover. Whatever covers the chimney was all rusted through. They put a new one on. They came back a week or two later and installed it. They cleaned the chimney. Everything went without a hitch. They were very polite and on time. I'd give them an A+.”

Review by
11/02/2015

“They cleaned my chimney. I have no complaints. I had used them before. I'd give them a B. They couldn't do, I know this is getting kind of specific, but they couldn't do the chimney inspection at the time because of the weather, but I had to call them to schedule it but I feel they should've called me.”

Review by
11/02/2015

“As far as I know, Mad Hatter did a good job and was nice, but since I've never had any experience with one, I can't say he was really great because that wouldn't be a fair thing for me to do. But as far as I know, I was comfortable with him, and he seemed to be very thorough. I don't know what he missed. They did chimney cleaning for me. I found them in Best Pick Reports. I wouldn't know what to grade them with. I'd have to hit them in the middle because they were nice, but as far as if they knew what they were doing, I don't know.”

Review by
04/22/2015

“We used Mad Hatter, and we actually took our fireplace from a gas-starter wood-burning one to a gas fireplace and then put a new cap on the top. They also did a video inspection and replaced the back of the inside of our fireplace. Everything was perfect.”

Review by
03/31/2015

“I had the chimney cleaned, and I used The Mad Hatter. I love them. They come out and clean the chimney, and they put a new top on the outside of mine. They’re very nice to deal with. They’re an A+ company.”

Review by
03/26/2015

“I used Mad Hatter for my chimney—A+ rating for them. They cleaned my chimney. I don't do it annually, but I might do it three years then let a year go. I maintain it if not annually. I'm not anal about that as far as just checking it, but I've always used them. They're the best. I wouldn't use anybody else. I'd give them an A. Depending on when you call the price can be different. I'm not going to give them an A+. Not because of that, but because they try to capitalize on when demand is high, so the prices go up. I don't think that's right. They shouldn't do that.”

Review by
03/25/2015

“I like The Mad Hatter. They do a great job. They cleaned the fireplace, and I had some cracks in my mortar that they repaired. They’re very good. They’ve earned an A+.”

Review by
03/19/2015

“My experience with Mad Hatter was very good. They did a clean-out of our gas logs and the chimney. I'd give them an A+.”

Review by
03/18/2015

“We really liked this fireplace company. We have eight fireplaces, and they needed a lot of work. We needed our chimney swept too. We had the one guy who tiled it, and did a great job, but they had to do a lot to get it ready. They're a pretty well known company. Their prices are high, but they are so good. It’s the Mad Hatter. We really recommend them. They’re not going to be the cheapest one out there by any means. Their prices are high, but when they show up, they put the little booties on their shoes, and when they say they're going to get something done, they get it done and get it done right. If there’s a problem, they fix it. They're the only ones I know of that put the booties on. I would give them an A.”

Review by
03/17/2015

“We've used Mad Hatter. They've cleaned flues, and they also redid our fireplace from a natural burning log into gas.”

Review by
03/12/2015

“We had the chimney cleaned last spring. We got their name out of the Best Pick Reports. It was Mad Hatter. They were great—I would give them an A. We didn't have any problems. They showed us the stuff and explained stuff. We had an odor, and we finally figured out what it was.”

Review by
11/10/2014

“They came in and out efficiently, and they didn’t make a mess. They cleaned up after themselves. It was good. They just came and cleaned our chimney with a chimney sweep. I chose them over other companies after looking in Best Pick Reports—that is where we got their name. I'd give them an A grade.”

Review by
11/10/2014

“They arrived on time, they did their work quickly, and they were very knowledgeable. They showed us a video from inside the chimney. It seemed to be clean, and they cleaned up and all that kind of stuff. They just did a cleaning and inspection of the chimney. We’d used them before. I'd rate them as an A.”

Review by
11/10/2014

“They got here on time and did what they were supposed to do. They cleaned the chimney. They were paid for doing what they were supposed to do, and they did it. It was a good experience. I think I looked in the Best Pick Reports book and saw their name, and that is why I chose them. I'd rate them as an A.”

Review by
11/10/2014

“They were very professional. They got here on time, and they left on time. They took care of business. They were in and out, and everything was very clean. They cleaned my fireplace, and they put in a brand-new gas starter. I chose them over other companies because of their reputation. I'd give them an A+.”

Review by
11/10/2014

“The Mad Hatter did an excellent job. They did a really good installation, and I think the salesman did an excellent job making sure the logs were compliant with the fireplace we already had. They were very professional and courteous. I talked to a lot of other people, and I felt like Mad Hatter knew what they were doing. I’d give them an A+.”

Review by
11/10/2014

“The technician was really good about going through and explaining what he was doing and what he found. They cleaned my chimney, and they were going to clean my ducts, too, but they thought there was a possibility of mold. I had them do a test to see if there was mold, and we haven’t gone anywhere from there yet. They get an A.”

Review by
11/10/2014

“The Mad Hatter did a good job. They inspected the chimney top for corrosion and determined how much life was left in it, so I could decide when to get it replaced. I chose them over others because they just sounded like they focused on what I needed. I'd give them an A for excellent. They didn’t do anything wrong.”

Review by
11/10/2014

“They came when they said they would. They seemed professional, and they seemed like they knew what they were doing. They gave me a thorough report afterward, and I was completely satisfied. They did a chimney inspection and cleaning. I chose them over others because of Best Pick Reports. I'd give them an A rating.”

Review by
11/10/2014

“They were very professional, and they did just what I asked them to do. I didn’t end up hiring them for some additional services, but it wasn’t because of anything they did wrong—I just didn’t choose to go forward with that. What they did for me was great. They were great. They cleaned my main chimney and fireplace in my house. They looked at cleaning the ductwork, but it was more involved than what I wanted to get into. Also, I had underestimated how much time it would take for them to do it, so they didn’t really have time that day. I decided not to do that, but what they did with the fireplace and chimney was great. I chose them because they are highly rated, and somebody recommended them. They get an A because they were great. The guys were really professional, and it was all well done.”

Review by
11/10/2014

“Three men came to the house. They were very professional and seemed to know what they were doing. They worked well together, and they answered all of my questions. I am planning on doing repeat business with them. They cleaned the chimney stack and advised me regarding a water leak that I have in the chimney during heavy rainfall. They advised me on how to fix that and made a proposal for the repair. I chose The Mad Hatter because I had used them over 20 years ago. I liked their service then, so I decided to call them again. They deserve an A.”

Review by
11/10/2014

“They did the work, and everything is fine. They were friendly and cleaned up, and they took care in what they were doing. They were careful in the house and all that kind of stuff. They replaced the log lighter in my fireplace. I chose them because I saw them at my neighbor’s house. I pulled up to the guy and asked about their work—I had been meaning to find somebody to do the work. I thought I’d give them a try, and it worked out for me. I'd give them an A.”

Review by
11/10/2014

“They were on time, and they did what they said they would do. It was kind of a high price, but they were fine. They were professional and cleaned up after themselves. They took care of the property. They purged the inside of my fireplace and redid the outside of my chimney above the roofline. I chose them over other companies because of their reputation. I'd rate them as an A.”

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