Chimney Solutions
2nd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Chimney Solutions has received 4.8 out of 5 stars based on 218 customer surveys.
5
194
4
11
3
9
2
4
1
0
2nd year as a Best Pick Call
"Our mission is to provide quality and peace of mind to families by offering premier chimney solutions, and our vision is to build meaningful, lifelong relationships with both employees and customers. We want our success to be influential on a personal and global level. We value education, honesty, humility, and transparency."

Christian LeBlanc | President
Company Information
Services Offered
Chimney Solutions specializes in chimney and fireplace service and repair for residential, commercial, and industrial customers. The company cleans, inspects, restores, and rebuilds chimneys in addition to offering masonry repair and leaning chimney repair services. Chimney Solutions also installs chimney caps, covers, and liners and offers fireplace installations; fireplace inserts; prefabricated fireplaces; gas logs; and wood, pellet, and gas stoves.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Chimney Solutions has been serving customers since 1998.
Distinctions
The company is a member of the NCSG and employs CSIA Certified Chimney Sweeps and Certified Dryer Exhaust Technicians as well as NFI Certified Gas Specialists. Company president Christian LeBlanc is a member of the NFPA.
Areas Served
Conyers, Jonesboro, Locust Grove, McDonough, Morrow, Stockbridge, Fairburn, Fayetteville, Newnan, Peachtree City, Atlanta, Brookhaven, Chamblee, Decatur, Tucker, Canton, Waleska, Woodstock, Dunwoody, Sandy Springs, Buford, Dacula, Duluth, Lawrenceville, Norcross, Snellville, Suwanee, Alpharetta, Cumming, Johns Creek, Roswell, Acworth, Austell, Kennesaw, Marietta, Powder Springs, Smyrna
Address
1155 McFarland 400 Drive
Alpharetta, GA 30004
Hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 5:00 pm
Wed
8:00 am - 5:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
Closed
Sun
Closed

Compiled Score:

Chimney Solutions has received 4.8 out of 5 stars based on 218 customer surveys.
5
194
4
11
3
9
2
4
1
0
Grade
Clear Filters
Filters
HOMEOWNER REVIEWS
Date Collected
Review by
03/14/2018

“That chimney has been leaking for fifteen years. I bought the house new, and the builder couldn't fix it. Lots of people looked at it. People charged a whole bunch to look at it and then Chimney Solutions came out—the chimney doesn't leak. I am tickled pink. They came out when they said they were going to come out. They gave a reasonable estimate. They came out when they said they were going to do the work. They showed me everything that was wrong that they repaired and all the pieces, and were very polite. The place was absolutely spotless when they left. They charged me what they said they were going to charge me. I cannot endorse them enough. They were wonderful. I would give them an A+. They were good. They knew exactly what they were doing. Everybody, from the people that came out from the original estimates, was clean and presentable, and they were well-spoken. You can tell that there was intelligence behind their eyes. These guys came out, and I was extremely pleasantly surprised. I would recommend them. If anybody needs their chimney fixed, call these people.”

Review by
03/14/2018

“I wasn't completely satisfied by any means. The young man who came out to give me a price on the job told me that they could do all these things and that would be done. The logs themselves I'm sure are fine, they look good. However, when the installers put them in, after they cemented the brick back, they advised me that it needed to be dug by a plumber because I had some kind of an end of the gas pipe that corroded. They told me that after they did all of the masonry work. I haven't even been able to get a plumber yet. There's always so many people that work on taking on gas. I have not used my log. The second problem was I decided to go with a mantel from them. I picked out the mantel. I saw the pictures in the description. I told them that I wanted it stained and not painted. When the mantel came, it was ridiculous. It was a painted composite wood and it was a bunch of garbage. I called and complained and refused to pay $250 for a composite piece of wood. I ended up having someone else make me a mantel. I wouldn't say that I was satisfied whatsoever. I would give them a D. I didn't appreciate the fact that they re-masoned everything. Now it's an additional expense to me. I was able to get somebody to come out here and pick up the mantel and not charge me. They were here on time, and the young man that did the actual work did some chimney work outside, too. They were nice, and they cleaned up everything. They did a good job with that.”

Review by
03/14/2018

“It was mostly positive. They were just very, very quick and very efficient with everything. They replaced a chimney cap on my chimney chase and did a little sealing work around the chase of the chimney. I would give them a B right now, because when we got some of that heavy rain the other day, I started hearing a slight drip of water in the chimney chase. I haven't called them yet to get them back out. I don't know how they're going to resolve the problem. I don't want to give them a bad review because I haven't talked to them yet to see how they're going to stand behind it.”

Review by
03/14/2018

“It's not real positive. They totally screwed up the drywall. It took months and months to get what I want. Altogether, I would not give it a positive experience. I paid a painter to fix my drywall and everything. Now it looks fine. I wouldn't use them again. I didn't want to deal with them anymore. When they get in your house, you're better off getting rid of them and getting somebody else in there. I would give them a C, overall. I would call it mediocre. Some things about it were good and some things were not. They did fine with cleanliness.”

Review by
03/14/2018

“I thought that they did a good job. They were on time, and I didn't have to spend a lot of time waiting for them, taking days off to be here. Those were all positive things. The work was good. I don't have anything negative to say about them. They replaced the old cap because it was rusted and they put a new one on. I would give them an A grade, overall. As far as I can tell, the quality of work is good. I can't get up there because I have a three-story house. I can't get up there to see. It looks fine to me from the ground.”

Review by
03/14/2018

“I'm well pleased with what they did. They just did exactly what they were supposed to do, at a reasonable price. They were efficient and came out and put it right up and got it taken care of. I was real pleased. They put a new cap on my chimney, a new rain cap. I would give them an A+. In fact, I'm thinking about calling them later to arrange for them to clean my chimney this spring or summer. I sure would recommend them.”

Review by
03/14/2018

“I liked their flexibility, their service. They were prompt to come back out again a second time to ensure that the repairs were done correctly. They had to replace the bricks in the ceiling and put a cover on top of the fireplace. I would give them a B overall. The only downside to them is that they're very pricey.”

Review by
03/14/2018

“They were easy to work with. The crew did an outstanding job, went over and above. It was a tough job. They were very hard workers. They straightened a chimney and reattached it to the house. I would give them an A rating. They showed up on time.”

Review by
03/14/2018

“They were professional. Came in, backed up what they thought was wrong and then fixed it, and it's not been a problem since. It was just easy. They did work on my chimney—I had some leakage in my roof near my fireplace inside. I'd give them an A.”

Review by
03/14/2018

“It was cool. He was informative. It was what I needed to have done. I was getting a screen put in because birds were coming in. They get an A. Birds have not been an issue. It's actually been cool, it works. He knew what he was talking about.”

Review by
03/14/2018

“It was good. They replaced a chimney cap. They covered my chimney before doing the work and then in the meantime, which was considerate. Their pricing was reasonable, and they did what they said they would do. I would give them an A-.”

Review by
03/14/2018

“Joe, the representative that came out, was excellent. They fixed our chimney that was leaking. They cleaned it, sealed it, and put a new top on it. I would give them an A+. We're going to use them again. They were excellent.”

Review by
03/14/2018

“They were awesome. I liked their attention to detail and that they were timely. They did the chimney work and then they redid the inside of the fireplace. I would give them an A+ grade.”

Review by
03/14/2018

“They did the chimney cleaning. It was good. It was good work. I would give them an A+ rating. They did what they were talking about doing. I'd be extremely likely to recommend them.”

Review by
03/14/2018

“It was professional. They did chimney work—I needed a rain cover over the top. I'd say they're an A. I would imagine they know what they're doing. I can't tell from the ground up.”

Review by
03/14/2018

“It was good, positive. They were very thorough. They worked on my chimney. They repaired the siding. They were an A. They were good all around. I'd recommend Chimney Solutions.”

Review by
03/14/2018

“The service guy was really nice, and they did the job I asked them. They did a chimney sweep and some firebox repair. I would give them an A. I already have recommended them.”

Review by
03/14/2018

“It was terribly negative. They couldn't fix what they said they were going to fix. They were working on a fireplace insert. I would give them a D. I wouldn't recommend them.”

Review by
03/14/2018

“They were prompt, and I thought they were very courteous and did a good job. They cleaned the chimney and also put a cap on it. I would give them an A rating. I would recommend them.”

Review by
03/14/2018

“They did good, quality work in a timely manner, and they were good to work with. They poured a new chimney cap for us and they relined a flue. I would give them an A.”

Review by
03/14/2018

“They came when we were selling our house, and they cleaned out our dryer vent for us. They did a really good job, and the price was reasonable. I'd give them an A+.”

Review by
03/14/2018

“They did what they said they were going to do, in the timeframe that they said they were going to do it. They put a cap on my chimney. I would rate them as an A.”

Review by
03/14/2018

“We sold our house, and they did a new chimney cap. They were very nice, very professional, and did a very good job. I would give them an A+ rating.”

Review by
03/14/2018

“Their work was fine. This is the first time I've had my chimney cleaned, so I can't compare them to anyone. I would give them an A.”

Review by
03/14/2018

“They were timely, professional, and did a good job. They did a chimney cleaning. Overall, I would give them an A.”

Review by
03/14/2018

“They were on time, and the job was well done. It was fine. They cleaned the chimney for us. I'd give them an A.”

Review by
03/14/2018

“They were prompt and pretty inexpensive. They put chimney caps on the chimney for me. I'd give them an A.”

Review by
03/14/2018

“They did the inside part of the chimney, the lining. I'd give them an A-. I would recommend them.”

Review by
03/14/2018

“They installed a gas fireplace for me. They did a good job. They deserve an A+ in everything.”

Review by
03/14/2018

“It was fine. It worked out. They fixed mortar around the chimney. Overall, I would give them an A.”

Review by
03/14/2018

“We had them working on a fireplace that was in our master bedroom. I would give them an A.”

Review by
03/14/2018

“Everything was great. They did a good job. Everything was A+, on everything.”

Review by
03/14/2018

“I would give them an A+. They inspected the chimney.”

Review by
03/14/2018

“I'd give them a B.”

Review by
10/02/2017

“It was good.”

Review by
10/02/2017

“They did a great job.”

Review by
10/02/2017

“Everything they'd done was great. I've already recommended them.”

Review by
10/02/2017

“They cleaning and checked the whole system. I would grade the overall experience with an A.”

Review by
10/02/2017

“They did a great job. They did a chimney inspection for me. I would grade the overall experience with an A.”

Review by
10/02/2017

“They did a great job. It was chimney replacement, the top of the chimney. I'd give the overall experience an A rating.”

Review by
10/02/2017

“He was efficient and on time and seemed to be very knowledgeable. They worked on the chimney and fireplace. I would grade them as an A-.”

Review by
10/02/2017

“It was positive that they came out and worked. They did an analysis of the chimney at our house. I would grade the experience with an A.”

Review by
10/02/2017

“They were helpful, and they did the work quickly. They did a screen protector on our outdoor fireplace. I'd give them an A.”

Review by
10/02/2017

“The experience was positive—I thought the service was good. They put in a new log to replace the old fireplace burners. I would grade the overall experience with a B.”

Review by
10/02/2017

“The experience was positive because of the overall service, timeliness, getting the work done, etc. They cleaned out the vent lines. I'd give them an A.”

Review by
10/02/2017

“It took them a little bit longer than expected to get the job done. They installed a new gas log set. I'd give the overall experience a B.”

Review by
10/02/2017

“They were very knowledgeable, but they were very expensive. They did a chimney inspection for me. I'd give them a B. They didn't really do any work—they gave me an opinion.”

Review by
10/02/2017

“They've done part of the work. It's going to take two days. They are presently replacing the chimney. I would grade the overall experience with an A. So far, I'm really happy.”

Review by
10/02/2017

“It was great. The people that came out, the job that they did, and the explanations that they gave made it a positive experience. They put a new top on our chimney. Everything was great.”

Review by
10/02/2017

“He was friendly and helpful and told us about the issues and fixed them while he was there. He did a chimney inspection, sweep, and the repairs for the issues they found. I would grade them as an A.”

Review by
10/02/2017

“They came out on time. They did the work that was needed, and we didn't have any problems after the fact. They did some repairs to the top of the chimney. I would give the overall experience an A.”

Review by
10/02/2017

“They did a good job. They were good. I needed the chimney looked at. The other company didn't show up, and this guy did. The man showed up. He's very professional, very clean. He just did a great job. I would grade the experience with an A.”

Review by
10/02/2017

“It was a very positive experience—they did what they said they were going to do for the price they quoted. It was very cordial and communicative. They put up a new chimney. I would grade them as an A. I would say excellent. Everything went according to plan.”

Review by
10/02/2017

“I don't really remember having them out, but if they came out it was fine. We didn't have any issues. We have a new house, so we've had several people out here. I'm not sure what they did. We had some animals in our chimney once. We had caps put on. I'd give them an A, overall.”

Review by
10/02/2017

“In terms of customer service, in general, I didn't ask a lot of questions—it was self-explanatory. Ever since I called to make the appointment, even the technician was very helpful. It was a chimney inspection. I would grade them an A, excellent. Quality of work was excellent.”

Review by
10/02/2017

“It was a positive experience because he was very efficient. He explained what he doing as he worked, and cleaned up after himself when he was done. He swept the chimney, cleaned it all out. I believe there was some sort of mechanism, I'm not even sure, but he fixed something in there. He did everything that we asked for them to do. I would grade the overall experience with an A.”

Review by
10/02/2017

“It was good. It was fine. They just took their time and did everything thoroughly. It was exhaust from out the dryer. I'd give them an A. They came out when they said they would. Their quality of work was excellent. Their customer service was good. Their punctuality was exactly what they said it was. They cleaned up everything, tidy. I would recommend them.”

Review by
10/02/2017

“When you research something online, they tell you they're going to do a little bit more than they do when they come out, such as explain every single thing to you and walk you through. The guy didn't really do that—show what he was doing, explain what he was doing, that type of thing. We had two chimneys cleaned. Overall, I would give them an A.”

Review by
10/02/2017

“The general knowledge and demeanor of the people made it a positive experience. They came out, and first of all, estimated how much work there is and whether they can do something about it, and then crafted a chimney cap and came back and installed it. I would have to say they were an A. They were perfectly on time. They cleaned up after the job and did a good job. They seemed to know what they were doing.”

Review by
10/02/2017

“The service technician made the experience positive. They cleaned both of our flues. I don't know anything about it. I've never cleaned a chimney. I think he did a good job. The customer service was really good. He was thorough and he followed through. He also came back to me with the summarization. It was really good. He was on time. He was extremely clean. He covered everything and was very careful and covered his shoes and the whole nine yards. I don't know anything about it, but he seemed extremely knowledgeable. I've already recommended them twice.”

Review by
10/02/2017

“I had service done with them, but they could not fulfill the particular contract at the time. They could not do it. So they refunded my money back. Even though they were cordial, they couldn't complete the particular work that I needed done. I was putting in new fireplace doors. They were OK. They can't get a high rating from me. They were long-winded and they put me off, even though I paid my money. I had to do the research. I would give them not the highest mark. I would give them a C, overall. They didn't do anything. All they did was the survey, but they couldn't do the work. They said they could do the work and then all of a sudden, they said they couldn't do the work. So I had to do all the research trying to find the fireplace doors. I had to do all the research and then I had to talk to the technician that once I got it, if they could put it in. They said no, so it was me doing the work. I guess if the specs were there, they probably could have done the work. The follow-up wasn't good enough for me as a professional company. I'm not saying they're not a good company. The follow-up—they left me out in the ocean for a while.”

Review by
10/02/2017

“A couple of things made the experience positive—they were quick to respond, for one, and they came out and not only looked at the initial problem, they gave us a full assessment. It was for our gas fireplaces. And they fixed the things that needed to be fixed, and told us which things could wait and didn't need to be fixed right away. I thought it was a very open and honest and transparent discussion, and good service. They were looking at the pilot lights in our gas fireplaces. I'd rate them as an A. It was very good. They came right on time. Cleanliness wasn't an issue. Very knowledgeable. We already have recommended them.”

Review by
09/19/2017

No review comments provided

Review by
09/18/2017

No review comments provided

Review by
09/18/2017

“This was a good job but it took 2 trips to complete the work. Work was thorough and timely.”

Review by
09/17/2017

No review comments provided

Review by
09/17/2017

“The workers are very neat and courteous.”

Review by
09/17/2017

“Ted Henderson did a tremendous job. His excellent attention to detail was matched by superb customer service. As a project manager he communicated very well and anticipated and managed project progress. As someone who supervised large operations with many project managers and millions of dollars, Ted is in the top 1 percent of all I ever saw in my 40 years of experience. Thanks to Ted for being an outstanding ambassador for Chimney Solutions.”

Review by
09/17/2017

“Checked roof for leak at 2 locations. One was caused by pine straw pileup. The other was a concave chimney cap holding water and the leaking around the chimney. Cleared straw. replaced cap. All OK. Thanks for a job well done.”

Review by
09/17/2017

“I was very pleased with the service that I received. I highly recommend the team at Chimney Solutions!”

Review by
09/16/2017

“Excellent work. Very knowledgeable about the process they were doing to restore a 92-year-old chimney.”

Review by
09/16/2017

“Always excellent service at a fair price. I wouldn't go anywhere else for service and parts for my fireplaces.”

Review by
09/16/2017

“Chimney Solutions staff is courteous and professional from the initial call, when they answer the phone, until the job has been completed to your satisfaction. I recommend them without reservation.”

Review by
09/16/2017

“The technician was literally incapable of doing anything in regards to actual maintenance or service. His biggest concern was that we were aware that the initial visit fee was not a service call fee but just a ‘walk in the door fee’ and HAD to be paid before he left. I didn't get the feeling that I could trust such an important job to this company.”

Review by
09/16/2017

“Great customer service and very professional.”

Review by
09/16/2017

“Thank you, Chimney Solutions.”

Review by
09/16/2017

No review comments provided

Review by
09/16/2017

No review comments provided

Review by
09/16/2017

No review comments provided

Review by
09/16/2017

No review comments provided

Review by
09/16/2017

No review comments provided

Review by
09/16/2017

No review comments provided

Review by
09/16/2017

No review comments provided

Review by
09/14/2017

No review comments provided

Review by
09/14/2017

“Chimney Solutions service scheduling process was timely. The technician was polite and knowledgeable about what was needed to correct the problem that I was experiencing with my chimney. He made the necessary repairs to eliminate the problem.”

Review by
09/14/2017

“They were super awesome. They took care the stove and gave a detailed description on how to use it and what I need it to do. No extra charges, on the contrary was less moment because of the size of my stove. Was an excellent job!!!”

Review by
09/13/2017

“We had a chimney that was leaning above the roofline of the house. Once engaged, the CS workers were prompt and took care of fixing the lean.”

Review by
09/13/2017

“We have requested with an estimate. For the amount charged to his unable to get a very clear estimate (complete replacement or replace siding) of what was needed. He had not charged us for it would've been fine paying that estimate fee is a waste of money. Looking at other quotes we also felt like we were being overcharged.”

Review by
09/12/2017

“The first two trips out they said they had cleared my dryer vent, on the third trip out they said it was clear, but that they now realized they had perforated the flex tube and couldn't fix it. I finally got someone out to replace the flex tube and it became apparent that Chimney Solutions had not fixed the problem at all.”

Review by
09/12/2017

“Everything was great except they didn’t warn us, or clean up the spot that went all over our back porch. We had just had it power washed the week before and had no idea this was going to happen. Would be good for them to warn people of this and even have a cleaning service available for it.”

Review by
09/12/2017

“I would assume that what Chimney Solutions was on-par with what I paid for, but it didn't solve the issue that I called them out for. While I described the problem in detail to the customer service rep on the phone, the technician had no idea what was going on at my home until he arrived. He cleaned the chimney, but did not fix the problem. He did tell me how to fix it myself, but that's not what I paid $200 for. This seems like it was nothing more than a costly miscommunication for me.”

Review by
09/12/2017

“Both crews that worked at my home were extremely positive and professional. I am a business owner and can hope that my technicians act as professionally at the technicians that worked at my home.”

Review by
09/12/2017

“They found and fixed a gas leak in a fireplace that had the gas turned off for many years. These repairs were crucial to our selling my mother's house. Very professional.”

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

“Great customer service. Very professional team.”

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

No review comments provided

Review by
09/12/2017

No review comments provided

Sort
High - Low
Low - High
Filter
Sort
New - Old
Old - New
Filter
Start Date:
End Date: