Fiber Clean
5th year as a Best Pick
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fiber Clean has received 4.7 out of 5 stars based on 181 customer surveys conducted through GuildQuality.
5
148
4
22
3
7
2
3
1
1
5th year as a Best Pick Call
"Since 1973, Fiber Clean has been perfecting the art of restoring carpet and upholstery to their original appearance. Our Fibertizing process removes more soil and stains. It includes our protective coating, which keeps fabrics cleaner for longer; it's more than superior quality. Our guarantee is simple: complete satisfaction."

Denis McDonald | President
Company Information
Services Offered
Fiber Clean specializes in cleaning carpets, area rugs, Oriental rugs, and upholstery as well as tile, grout, leather furniture, hardwoods, draperies, and mattresses. In addition to offering carpet and fabric protection, the company removes stains and pet odors, performs water damage restoration work, and provides green cleaning services.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Fiber Clean was founded in 1973.
Distinctions
The company is a member of the Main Line Chamber of Commerce and the Business Network International's Main Line I chapter.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
Fiber Clean is the creator of the trademarked Fibertizing process.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield
Address
616 Baltimore Pike
Springfield, PA 19064
Hours
Mon
7:00 am - 7:00 pm
Tue
7:00 am - 7:00 pm
Wed
7:00 am - 7:00 pm
Thu
7:00 am - 7:00 pm
Fri
7:00 am - 7:00 pm
Sat
7:00 am - 7:00 pm
Sun
Closed

Compiled Score:

Fiber Clean has received 4.7 out of 5 stars based on 181 customer surveys conducted through GuildQuality.
5
148
4
22
3
7
2
3
1
1
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/21/2020

“The company meet my expectations in all areas.”

Review by
01/21/2020

No review comments provided

Review by
10/11/2019

“Everything was good.”

Review by
10/11/2019

“I wouldn't say that they necessarily exceeded my expectations, but they did a good job.”

Review by
10/11/2019

“Everything they did was a great job. On every job I've used them for they have been fantastic.”

Review by
10/08/2019

“I was expecting it to turn out cleaner than it did but I would use FiberClean again.”

Review by
10/08/2019

“I would like to recognize the technician for his exceptional service.”

Review by
10/07/2019

No review comments provided

Review by
10/07/2019

“Great service, great work, and nice people.”

Review by
10/07/2019

“FiberClean met my expectations because it was a good quality job and I was really happy.”

Review by
10/07/2019

No review comments provided

Review by
10/07/2019

“I would recognize the person who did the carpet cleaning last time for their exceptional service. They did a fabulous job and were the best ever.”

Review by
10/07/2019

“I have always been very satisfied with the company.”

Review by
10/03/2019

“I'm very pleased with their service.”

Review by
10/03/2019

“Dennis McDonald did an exceptional service.”

Review by
10/03/2019

“The lady that calls me is very nice. Also the black gentleman that does the work has been very good, but everyone has been good.”

Review by
10/03/2019

“The carpets did not get very clean.”

Review by
03/22/2019

No review comments provided

Review by
03/18/2019

“The stairs were phenomenal. The work was great.”

Review by
03/12/2019

“It was done beautifully.”

Review by
03/08/2019

“They met all of my expectations and I expected that of them.”

Review by
03/05/2019

“We have used them for many years and have had excellent results.”

Review by
03/05/2019

“I was satisfied with the results. Nothing else matters.”

Review by
03/05/2019

“I wish I remembered the guy's name, but the technician who came out this past time was great. I would also recognize the woman who does the scheduling who lives in Florida.”

Review by
03/05/2019

“The staff in the office in Springfield -- I can't remember names, but they always take care of me, and they take care of my mother. Denis McDonough is just an awesome person. I would also recognize Ben and Frank. They're all exceptional.”

Review by
03/05/2019

“The gentleman that came was very polite and careful. He was very professional.”

Review by
08/13/2018

“They did as promised.”

Review by
08/13/2018

“I think overall they did a really good job.”

Review by
08/07/2018

“I was happy. Everything was what I expected, right on par.”

Review by
08/06/2018

“I am satisfied with because they followup and see if I need any thin done in the future. They are on time, they come out when they say, and they do the work in a timely manner.”

Review by
08/06/2018

“I thought that both of the guys did a good job.”

Review by
08/01/2018

“They really got the dirt up in my dining room.”

Review by
07/27/2018

No review comments provided

Review by
07/26/2018

“I would like to recognize the whole team for their exceptional service. I have used them for 35 years and they have always been great.”

Review by
07/26/2018

“The guy who came to do the service should be recognized. My wife loves him. He is why I gave all fives.”

Review by
07/26/2018

“Everything was good and I've already recommended them.”

Review by
07/25/2018

“My wife wanted brand new carpet and FiberClean saved me thousands of dollars. My floors look all new.”

Review by
07/21/2018

“All areas were exceeded.”

Review by
07/20/2018

“I expect my carpets to be cleaned promptly and carefully, so the expectations are always met except for scheduling.”

Review by
07/20/2018

“I would like to recognize my technician for his exceptional service.”

Review by
07/20/2018

“I would like to recognize my technician for his exceptional service; he was very nice.”

Review by
07/19/2018

“I was the most satisfied with the rugs and the upholstery cleaning.”

Review by
07/19/2018

“The service was wonderful. He was a very pleasant man. He did his job very professionally.”

Review by
07/19/2018

“They did a great job on the carpet and two couches.”

Review by
07/19/2018

“They cleaned my stairs and upstairs landing area.”

Review by
07/19/2018

“FiberClean does great work. They are always on time and prompt.”

Review by
07/11/2018

“All the guys that we have had have been really great. We've had a couple and they have been wonderful.”

Review by
07/11/2018

“I would like to recognize the workers who came out and did the work in my home for their exceptional service.”

Review by
07/11/2018

No review comments provided

Review by
07/11/2018

“I was not happy with how my couch turned out at all. All the stains resurfaced after a day. The man who did the cleaning was nice and thorough but the stains came right back. It was beautiful right after the cleaning but after it dried all the stains reappeared.”

Review by
07/11/2018

“I was not satisfied. It cost me more money to fix it.”

Review by
03/07/2018

“They did carpet and upholstery cleaning for us.”

Review by
03/07/2018

“They did carpet cleaning for us. I would grade the overall experience with an A-.”

Review by
03/07/2018

“They did carpet cleaning for me. I would grade the overall experience with an A.”

Review by
03/07/2018

“I liked that they were cooperative, easy, and helpful. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“They did the usual good job. They cleaned carpets for me. I would grade the overall experience with an A”

Review by
03/07/2018

“We love them. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“Everything's fine. They cleaned my couch. I would grade the overall experience with an A.”

Review by
03/07/2018

“They cleaned the vents and furniture for me. They did everything fine. There were no problems. They were nice and professional and smiley. I would grade the overall experience with an A. They answered the phone immediately and answered whatever you asked them. One time, I wasn't thrilled with how my couch looked the first time. They sent somebody out immediately and redid it. They’re never a mess, never anything. I've used them for my son in his apartment. I recommended them a lot on Community Network.”

Review by
03/07/2018

“I've had them do some work in the past. I've never really had any problems. They did drapery cleaning for me. I would grade the overall experience with an A-. The service is good, but I think people should get a second estimate just so you know you are in line with what other places charge. They might be a little expensive.”

Review by
03/07/2018

“They are nice people. For the type of job that they do, they do a good job; and for the price that you get them for, it's a good value. They refinished some floors for me, after I had them repaired. I would grade the overall experience with an A. I have already recommended them.”

Review by
03/07/2018

“It was great. The gentleman was on time. He was a little ahead of time, but he called me to let me know he was on his way and he was here. And he was very polite, did a great job, and I didn't have any problems. They did my drapes. I would grade the overall experience with an A”

Review by
03/07/2018

“They were great. They were on time, they were courteous, they were professional, and they did a great job on the carpets. They did put their money where their mouth was. I would grade the overall experience with an A”

Review by
03/07/2018

“It was very nice. They did a good job and they're very efficient. We've used them over the years, and we will use them again. I would grade the overall experience with an A.”

Review by
03/07/2018

“I liked that they were efficient and they were quick and that was good. They were nice. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“I liked the guy who came out. He was very professional and did a good job. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“It was just good. They did a good job. They did carpet and upholstered furniture cleaning for me. I would grade the overall experience with an A-.”

Review by
03/07/2018

“They were on time, they cleaned up after themselves, they got the job done, and they were great. I would grade the overall experience with an A”

Review by
03/07/2018

“It was OK. I noticed there was something that came out my rug after the fact. I don't know if it was too much suction— just a little piece of it. They did carpet cleaning for me. I would grade the overall experience with a B”

Review by
03/07/2018

“It was fine. I liked that they came in; they did what they said they were going to do and it was a fair price. They cleaned floors and furniture for me. I would grade the overall experience with a B”

Review by
03/07/2018

“The guy who came was very nice, and he was very informative as he was doing it. But the cleaning was just average. They did carpet cleaning for me. I would grade the overall experience with a B.”

Review by
03/07/2018

“They were rated fairly high by Best Pick Reports and they came over and didn't do a very good job cleaning the carpet. I would grade the overall experience with a C.”

Review by
03/07/2018

“Well we had a gentleman come out last year and work on our couch, at the time when he finished the work, it looked good. But when fabric on a couch dries to 100%, you then see how good the job was. It kind of looked grungy after it dried 100%. When things are wet they look cleaner when he was working on it. And the funny thing about it, about a month ago, I got a call from Fiber Clean and I shared the exact same report with them, and the other person on the other end of the line said ‘Oh you should have called us right away. And we are sorry that happened, we don't ever want that to be the case. Let us make it up to you, what can we do.’ I said, ‘We got rid of the couch because we hated it, and the only thing that we have that has to be cleaned is carpet. Would you do carpet?’ Yes, we would do that. Love to have you come out, and it just died there. And then nothing, even though they got feedback about what we didn't like. And they said they would come out and do that service to try to make it right and they didn't follow up with that either. I would grade them a solid C.”

Review by
03/06/2018

“Fiber Clean did a great job. I liked that they were very reliable in terms of time of arrival, did a thorough job, were very friendly, had professional behavior, answered any questions I had, and made sure that I was totally satisfied with the service. It was great. They did carpet cleaning. I would grade the overall experience with an A”

Review by
03/06/2018

“They were fine. I liked that they came on time and they did what they said they were going to do. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/06/2018

“They did a great job. I liked that they did a great job. They cleaned the rugs and upholstery for me. I would grade the overall experience with an A”

Review by
03/06/2018

“It was fine. They usually do a good job cleaning the carpet. What I disliked is that sometimes the charges— when they're here—seem to be more than what they quote me over the phone. But, overall, they do a fine job. I would grade the overall experience with an A.”

Review by
03/08/2017

“They do the non-water deep cleaning of rugs. They're extremely courteous, and they move everything that has to be moved. They're quick and efficient, and I don’t have to worry about wet carpeting. I'd give them an A. I already have recommended them.”

Review by
03/08/2017

“They’re wonderful. I’ve had my carpet cleaned and I just had my tile done. I like everything. The cleanliness of the people and the results. Everything was done well. A letter grade I’d give them would be an A.”

Review by
03/08/2017

“They were prompt, showed up, did their job, and left. There was only one worker, and they did a good job. I'd give them an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They put in some carpet for me. I liked their clarity and their level of thoroughness. They were also friendly and on time. I’d give them an A for the experience I had with them.”

Review by
03/08/2017

“They did wall-to-wall carpeting, a sofa, and a loveseat. He worked quickly and thoroughly, and it was effective. He did explain everything he was going to do, so that was nice. He offered other services, like cleaning area rugs, but I declined. He explained all the other things that Fiber Clean could do; I said no, and that was it. I’d give them an A.”

Review by
03/08/2017

“They did everything they were supposed to do, they even came back and did an extra at no charge on a section that didn't come up in the first time. They did rug cleaning. They strictly did all the rugs in the house. When they said they were coming, they were there. When they said what time, they were there. The guy who came was very friendly, no problems. He was very, very professional and very, very courteous. Overall, I think they were very nice. I'd give them an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They were wonderful, and they did very good work. They cleaned up some furniture and rugs for us. Each time they did it, they did a very, very nice job. We’ve got a couple of dogs, and when it was all said and done, everything looked beautiful whenever they finished it up. They were very neat and friendly. I never had to worry about them. I would always call them next time we need something clean and would have no hesitation to call them again. An A would cover my overall experience.”

Review by
03/08/2017

“They've done several things for me, most of it is cleaning specific individual rugs, but there were probably six or seven of them cleaned during different engagements. They were just professional, they were on time, they did good work, and they're reasonably priced. I do know the owner, and he's a very nice guy and very professional. They made it easy, and it was well done. I would say an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They were great; they were efficient, they were on time, and we're really pleased with their service. I believe they cleaned our carpets upstairs. They didn't do dryer vent cleaning, but he actually talked about and expressed interest in the future in doing that. It was just a really easy process. They were just great. We'd definitely use them again. I would give them an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They did carpet cleaning for me. They came on time and did a good job. I enjoyed the representative. I’d give them an A.”

Review by
03/08/2017

“They cleaned the sofa and a rug for me. They were very polite and seemed knowledgeable about what they were doing. The man that came was very, very nice. The one thing I haven’t liked is that they keep calling me. This woman that calls pretends she’s my friend, but she’s never seen me or met me. When I say I’m not interested she doesn’t seem very happy. I don’t need this service anymore because I don’t have rugs and I have new furniture, but they certainly did a nice job. I would give them a B+, and that would cover my overall experience. I just don't like the way they are calling. The lady that does that is really pushy.”

Review by
03/08/2017

“They cleaned carpets and upholstery. In the past they did a really good job. The last time they came out here, I don’t think it was as good as it has been in the past. Nonetheless, it was good. They were very courteous. They came in, and they were organized. They got in, and they got out. I would give them a B for my experience with them.”

Review by
03/08/2017

“They did the carpets, and they were thorough. When I hired them, I wanted the carpets to be clean, and he did a good job. He got a spot out that I needed to get out. One thing that made me think twice about them is that they are quite expensive. Everything was good. My only issue would be that they weren’t cheap.”

Review by
03/08/2017

“They were nice, and they did a decent job. They did the rug in our kitchen. He was neat, clean, efficient, and had a nice personality. That’s all I can ask.”

Review by
03/08/2017

“Fiber Clean came to do my carpet. It was so-so. I would say average. When I asked him to take his shoes off, it was kind of a fight about whether his socks were cleaner than his shoes. It was weird stuff. In the end, honestly, I would not hire them again. I'd give them a C. They did their job; nothing more, nothing less.”

Review by
03/07/2017

“They cleaned rugs that had been in a fire. I did get two different quotes. I had one company clean one rug and Fiber Clean did the other one. The one Fiber Clean did came out much, much cleaner. It was the dry clean versus the wet clean. I did that before I did the rest of the house. I would say they deserve an A. Had it not been for the price, they would have gotten A+.”

Review by
03/07/2017

“They cleaned carpets and furniture. They are very professional, courteous, and on time. They did their thing. I would grade my overall experience as an A.”

Review by
03/07/2017

“I think they cleaned a chair and a loveseat. They were quick and good. The person was nice. I'd give them an A for my overall experience with them.”

Review by
03/07/2017

“I love them. I have actually referred them a couple of times. They refinished and sanded some floors in a flip. Overall, I'd give them an A+.”

Review by
03/07/2017

“They were doing rugs. They came in, did their job, didn't leave any mess, and were very pleasant. I'd give them an A. I would recommend them.”

Review by
03/07/2017

“The man did a nice job of cleaning the carpets. They did dryer vent cleaning in the past. For the work they did, it was excellent across the board, and I would recommend them for it.”

Review by
03/07/2017

“They were cleaning carpets. They stick to their time frame. They do good work, and they stay to their estimate. I'd give them an A+.”

Review by
03/07/2017

“They cleaned a rug and couches. It was quick and cleaned well. I would grade my overall experience as A.”

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