Fiber Clean
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Fiber Clean has received 4.8 out of 5 stars based on 210 customer surveys.
5
171
4
32
3
5
2
2
1
0
3rd year as a Best Pick Call
"Since 1973, Fiber Clean has been perfecting the art of restoring carpet and upholstery to their original appearance. Our Fibertizing process removes more soil and stains. It includes our protective coating, which keeps fabrics cleaner for longer; it's more than superior quality. Our guarantee is simple—complete satisfaction."

Denis McDonald | President
Company Information
Services Offered
Fiber Clean specializes in cleaning carpets, area rugs, Oriental rugs, and upholstery as well as tile, grout, leather furniture, hardwoods, draperies, and mattresses. In addition to offering carpet and fabric protection, the company removes stains and pet odors, performs water damage restoration work, and provides green cleaning services.
Warranty
The company offers a 100 percent customer satisfaction guarantee.
Company History
Fiber Clean was founded in 1973.
Distinctions
The company is a member of the RIA, the Main Line Chamber of Commerce, and the Business Network International's Main Line I chapter.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Additional Information
Fiber Clean is the creator of the trademarked Fibertizing process.
Areas Served
Ambler, Collegeville, Glenside, Harleysville, Lansdale, Norristown, North Wales, Pottstown, Royersford, Coatesville, Downingtown, Kennett Square, Phoenixville, West Chester, Bryn Mawr, Malvern, Philadelphia, Wayne, Chalfont, Doylestown, Feasterville Trevose, Langhorne, Morrisville, Newtown, Perkasie, Southampton, Warminster, Broomall, Havertown, Media, Springfield

Compiled Score:

Fiber Clean has received 4.8 out of 5 stars based on 210 customer surveys.
5
171
4
32
3
5
2
2
1
0
Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
03/07/2018

“Well we had a gentleman come out last year and work on our couch, at the time when he finished the work, it looked good. But when fabric on a couch dries to 100%, you then see how good the job was. It kind of looked grungy after it dried 100%. When things are wet they look cleaner when he was working on it. And the funny thing about it, about a month ago, I got a call from Fiber Clean and I shared the exact same report with them, and the other person on the other end of the line said ‘Oh you should have called us right away. And we are sorry that happened, we don't ever want that to be the case. Let us make it up to you, what can we do.’ I said, ‘We got rid of the couch because we hated it, and the only thing that we have that has to be cleaned is carpet. Would you do carpet?’ Yes, we would do that. Love to have you come out, and it just died there. And then nothing, even though they got feedback about what we didn't like. And they said they would come out and do that service to try to make it right and they didn't follow up with that either. I would grade them a solid C.”

Review by
03/07/2018

“They cleaned the vents and furniture for me. They did everything fine. There were no problems. They were nice and professional and smiley. I would grade the overall experience with an A. They answered the phone immediately and answered whatever you asked them. One time, I wasn't thrilled with how my couch looked the first time. They sent somebody out immediately and redid it. They’re never a mess, never anything. I've used them for my son in his apartment. I recommended them a lot on Community Network.”

Review by
03/07/2018

“I've had them do some work in the past. I've never really had any problems. They did drapery cleaning for me. I would grade the overall experience with an A-. The service is good, but I think people should get a second estimate just so you know you are in line with what other places charge. They might be a little expensive.”

Review by
03/07/2018

“They are nice people. For the type of job that they do, they do a good job; and for the price that you get them for, it's a good value. They refinished some floors for me, after I had them repaired. I would grade the overall experience with an A. I have already recommended them.”

Review by
03/07/2018

“It was great. The gentleman was on time. He was a little ahead of time, but he called me to let me know he was on his way and he was here. And he was very polite, did a great job, and I didn't have any problems. They did my drapes. I would grade the overall experience with an A”

Review by
03/07/2018

“It was OK. I noticed there was something that came out my rug after the fact. I don't know if it was too much suction— just a little piece of it. They did carpet cleaning for me. I would grade the overall experience with a B”

Review by
03/07/2018

“They were great. They were on time, they were courteous, they were professional, and they did a great job on the carpets. They did put their money where their mouth was. I would grade the overall experience with an A”

Review by
03/07/2018

“It was fine. I liked that they came in; they did what they said they were going to do and it was a fair price. They cleaned floors and furniture for me. I would grade the overall experience with a B”

Review by
03/07/2018

“The guy who came was very nice, and he was very informative as he was doing it. But the cleaning was just average. They did carpet cleaning for me. I would grade the overall experience with a B.”

Review by
03/07/2018

“It was very nice. They did a good job and they're very efficient. We've used them over the years, and we will use them again. I would grade the overall experience with an A.”

Review by
03/07/2018

“I liked that they were efficient and they were quick and that was good. They were nice. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“They were rated fairly high by Best Pick Reports and they came over and didn't do a very good job cleaning the carpet. I would grade the overall experience with a C.”

Review by
03/07/2018

“I liked the guy who came out. He was very professional and did a good job. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“It was just good. They did a good job. They did carpet and upholstered furniture cleaning for me. I would grade the overall experience with an A-.”

Review by
03/07/2018

“They were on time, they cleaned up after themselves, they got the job done, and they were great. I would grade the overall experience with an A”

Review by
03/07/2018

“I liked that they were cooperative, easy, and helpful. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“They did the usual good job. They cleaned carpets for me. I would grade the overall experience with an A”

Review by
03/07/2018

“We love them. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/07/2018

“Everything's fine. They cleaned my couch. I would grade the overall experience with an A.”

Review by
03/07/2018

“They did carpet cleaning for us. I would grade the overall experience with an A-.”

Review by
03/07/2018

“They did carpet cleaning for me. I would grade the overall experience with an A.”

Review by
03/07/2018

“They did carpet and upholstery cleaning for us.”

Review by
03/06/2018

“They did a great job. I liked that they did a great job. They cleaned the rugs and upholstery for me. I would grade the overall experience with an A”

Review by
03/06/2018

“They were fine. I liked that they came on time and they did what they said they were going to do. They did carpet cleaning for me. I would grade the overall experience with an A”

Review by
03/06/2018

“It was fine. They usually do a good job cleaning the carpet. What I disliked is that sometimes the charges— when they're here—seem to be more than what they quote me over the phone. But, overall, they do a fine job. I would grade the overall experience with an A.”

Review by
03/06/2018

“Fiber Clean did a great job. I liked that they were very reliable in terms of time of arrival, did a thorough job, were very friendly, had professional behavior, answered any questions I had, and made sure that I was totally satisfied with the service. It was great. They did carpet cleaning. I would grade the overall experience with an A”

Review by
03/08/2017

“Fiber Clean came to do my carpet. It was so-so. I would say average. When I asked him to take his shoes off, it was kind of a fight about whether his socks were cleaner than his shoes. It was weird stuff. In the end, honestly, I would not hire them again. I'd give them a C. They did their job; nothing more, nothing less.”

Review by
03/08/2017

“They did wall-to-wall carpeting, a sofa, and a loveseat. He worked quickly and thoroughly, and it was effective. He did explain everything he was going to do, so that was nice. He offered other services, like cleaning area rugs, but I declined. He explained all the other things that Fiber Clean could do; I said no, and that was it. I’d give them an A.”

Review by
03/08/2017

“They cleaned carpets and upholstery. In the past they did a really good job. The last time they came out here, I don’t think it was as good as it has been in the past. Nonetheless, it was good. They were very courteous. They came in, and they were organized. They got in, and they got out. I would give them a B for my experience with them.”

Review by
03/08/2017

“They did the carpets, and they were thorough. When I hired them, I wanted the carpets to be clean, and he did a good job. He got a spot out that I needed to get out. One thing that made me think twice about them is that they are quite expensive. Everything was good. My only issue would be that they weren’t cheap.”

Review by
03/08/2017

“They did everything they were supposed to do, they even came back and did an extra at no charge on a section that didn't come up in the first time. They did rug cleaning. They strictly did all the rugs in the house. When they said they were coming, they were there. When they said what time, they were there. The guy who came was very friendly, no problems. He was very, very professional and very, very courteous. Overall, I think they were very nice. I'd give them an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They cleaned the sofa and a rug for me. They were very polite and seemed knowledgeable about what they were doing. The man that came was very, very nice. The one thing I haven’t liked is that they keep calling me. This woman that calls pretends she’s my friend, but she’s never seen me or met me. When I say I’m not interested she doesn’t seem very happy. I don’t need this service anymore because I don’t have rugs and I have new furniture, but they certainly did a nice job. I would give them a B+, and that would cover my overall experience. I just don't like the way they are calling. The lady that does that is really pushy.”

Review by
03/08/2017

“They were wonderful, and they did very good work. They cleaned up some furniture and rugs for us. Each time they did it, they did a very, very nice job. We’ve got a couple of dogs, and when it was all said and done, everything looked beautiful whenever they finished it up. They were very neat and friendly. I never had to worry about them. I would always call them next time we need something clean and would have no hesitation to call them again. An A would cover my overall experience.”

Review by
03/08/2017

“They've done several things for me, most of it is cleaning specific individual rugs, but there were probably six or seven of them cleaned during different engagements. They were just professional, they were on time, they did good work, and they're reasonably priced. I do know the owner, and he's a very nice guy and very professional. They made it easy, and it was well done. I would say an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They were great; they were efficient, they were on time, and we're really pleased with their service. I believe they cleaned our carpets upstairs. They didn't do dryer vent cleaning, but he actually talked about and expressed interest in the future in doing that. It was just a really easy process. They were just great. We'd definitely use them again. I would give them an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They do the non-water deep cleaning of rugs. They're extremely courteous, and they move everything that has to be moved. They're quick and efficient, and I don’t have to worry about wet carpeting. I'd give them an A. I already have recommended them.”

Review by
03/08/2017

“They’re wonderful. I’ve had my carpet cleaned and I just had my tile done. I like everything. The cleanliness of the people and the results. Everything was done well. A letter grade I’d give them would be an A.”

Review by
03/08/2017

“They put in some carpet for me. I liked their clarity and their level of thoroughness. They were also friendly and on time. I’d give them an A for the experience I had with them.”

Review by
03/08/2017

“They were prompt, showed up, did their job, and left. There was only one worker, and they did a good job. I'd give them an A. I'm very likely to recommend them.”

Review by
03/08/2017

“They were nice, and they did a decent job. They did the rug in our kitchen. He was neat, clean, efficient, and had a nice personality. That’s all I can ask.”

Review by
03/08/2017

“They did carpet cleaning for me. They came on time and did a good job. I enjoyed the representative. I’d give them an A.”

Review by
03/07/2017

“They were cleaning carpets. They stick to their time frame. They do good work, and they stay to their estimate. I'd give them an A+.”

Review by
03/07/2017

“I love them. I have actually referred them a couple of times. They refinished and sanded some floors in a flip. Overall, I'd give them an A+.”

Review by
03/07/2017

“They were doing rugs. They came in, did their job, didn't leave any mess, and were very pleasant. I'd give them an A. I would recommend them.”

Review by
03/07/2017

“They were doing carpet. They were thorough and on time. They were nice. Nothing really came up as an issue.”

Review by
03/07/2017

“They cleaned a rug and couches. It was quick and cleaned well. I would grade my overall experience as A.”

Review by
03/07/2017

“I was satisfied or I would have complained. It was carpet cleaning.”

Review by
03/07/2017

“I think they cleaned a chair and a loveseat. They were quick and good. The person was nice. I'd give them an A for my overall experience with them.”

Review by
03/07/2017

“They cleaned carpets and furniture. They are very professional, courteous, and on time. They did their thing. I would grade my overall experience as an A.”

Review by
03/07/2017

“The man did a nice job of cleaning the carpets. They did dryer vent cleaning in the past. For the work they did, it was excellent across the board, and I would recommend them for it.”

Review by
03/07/2017

“They cleaned rugs that had been in a fire. I did get two different quotes. I had one company clean one rug and Fiber Clean did the other one. The one Fiber Clean did came out much, much cleaner. It was the dry clean versus the wet clean. I did that before I did the rest of the house. I would say they deserve an A. Had it not been for the price, they would have gotten A+.”

Review by
03/07/2017

“They just shampooed the living room rug, but they didn’t move any of the furniture. They just went around all the furniture, and they only shampooed where you could see. I was quite furious, and they said that's the way they do it. I would grade my overall experience as a D, because the part that they did, they did it well.”

Review by
03/04/2017

“They were spot cleaning carpet and stretching. The job got done, and I wasn’t even there. I'd give them an A for the overall experience.”

Review by
03/02/2017

“They cleaned the carpets and an upholstered couch. I'd give them an A for the experience with them. I’ve already recommended them.”

Review by
03/02/2017

“They did carpet cleaning upstairs in the house. I’d give them an A for the overall experience.”

Review by
03/02/2017

“They did some upholstery and floor cleaning. I'd give them an A for the experience I had with them.”

Review by
03/02/2017

“We had them clean the rugs. They were communicative and helpful.”

Review by
03/02/2017

“They cleaned my carpet. I'd give them an A for the overall experience.”

Review by
03/02/2017

“They cleaned my carpets. I’d give them an A for the entire experience.”

Review by
03/02/2017

“They cleaned our carpet. I think I would give them a B for the overall experience.”

Review by
03/02/2017

“They did carpet cleaning. I'd give them an A for my experience with them.”

Review by
03/02/2017

“They've actually done upholstery and carpet cleaning. I’d give them an A.”

Review by
03/02/2017

“They clean our carpets in our office. I’d give them an A.”

Review by
03/02/2017

“I was always happy with them in my house. I used them for years. The only bad experience I had is when I sent them to my son’s condo. I don’t know what they did, but the carpet had streaks in it. They sent somebody back, and they redid it. It was fine. Other than that, they were always very good. I think it’s the person, because I always use the same person, and he’s always good. They sent someone else to my son’s house. I'd give them an A for the overall experience.”

Review by
03/02/2017

“My experience with them was good. The carpet in the playroom was cleaned. I'd give them a B+. They were good. I only used them the one time. It wasn’t like they were a hundred percent all-star, but it was good.”

Review by
03/02/2017

“They've cleaned my carpets many times, and once, I had them do the curtains while they were still on the rods. That worked out very well too. I'd give them an A for the overall experience. I have already recommended them to friends.”

Review by
03/01/2017

“It was a good experience. They came on time and they did my work. It was all clean, and they went home. I had some chair upholstery done and two carpets; living room and dining room. I'd give them A+ for the overall experience.”

Review by
03/01/2017

“They were very polite. They did a good job and I liked the way they operated. It was fine. They cleaned some carpets. They came when they said they would. The overall experience was very good. I’d give them A+.”

Review by
03/01/2017

“They did a very good job, and things were clean. They did a lot of stuff. They did a mattress, my dining room chairs, a living room chair, and three rugs. The overall experience was an A. I have recommended them to others.”

Review by
03/01/2017

“They came in. They did what they said they were going to do. They did a great job at a great price. They cleaned all the carpets in the house. I'd give them an A+. We would use them again.”

Review by
03/01/2017

“The person that did the work made this a positive experience. They cleaned the carpet in the living room, stairway, and bedrooms in preparation for a move. I would grade the overall experience a 9.”

Review by
03/01/2017

“They did a little job for me. It was pretty good. I liked that I got a chair refurbished for a reasonable price. I got two chairs done, and I was very happy with it. I’d give them an A+ for my overall experience.”

Review by
03/01/2017

“They came back after we complained about a spot, and they did it again. They followed up. They did two rooms and some stairs. I'd give them a B for the overall experience.”

Review by
03/01/2017

“They were on time, and they did what they said they were going to do. I thought they did a good job cleaning the carpets. I'd give them A+ for the overall experience.”

Review by
03/01/2017

“They were pretty prompt. I had just my stairs cleaned, and that’s it. I'd give them a 9 for my overall experience. I have already recommended them.”

Review by
03/01/2017

“The guy did a fabulous job. They came right away because it was kind of an emergency. He stayed probably longer then he should have to do a great job. In the living room, we had two dogs that had a fight, and it was kind of bloody. He cleaned the carpets in the living room that were full of blood. I would definitely give them A+ for the overall experience. I would absolutely recommend them.”

Review by
03/01/2017

“I liked that they were thorough and explained what they're going to do in detail. They call regularly to see when or if I’ll need service. They call when they have specials going on. They’ll fit me in when it fits into my schedule, so they're accommodating. The work varies. I’ve had them do several rooms in my house, wall-to-wall carpeting in several rooms. I’ve had them do area rugs, stairs, sometimes just one or two rooms, sometimes half of the house, and sometimes just an area rug or so. I would grade my overall experience as A+. I have recommended them to several people.”

Review by
03/01/2017

“I had a sofa cleaned along with some carpet. The carpets were fine, but the sofa didn’t take long before the stains reappeared. I was happy with the gentleman’s work that day, and it looked real nice when he was done, but it didn’t take long for the sofa to look stained again and not clean. That was a little bit of a problem. I'd give them a B because of the sofa not lasting that long, but the gentleman’s work was superb. Maybe it was just the material he was using. I’m not real thrilled that it didn’t last long. Nobody spilled anything on it; it’s just two adults, my husband and I live there. Whatever was on it was gone when he left, but then shortly thereafter, the stains reappeared, the same ones that I had him come out to take care of. He showed me a few areas where he couldn’t do anything with it but the areas that disappeared when he cleaned it came back again. I even had the coating put on to prevent things from staining it in the future. He seemed very experienced, but the stains came back.”

Review by
03/01/2017

“I had a great experience. I’ve used them multiple times, so that says enough. After the first time, I was able to just let them come in because I felt secure enough to have them do that, even without me at the house, which is huge. The worst of all the stains I had was on a brand new couch. It was an awful stain, and I tried to find out where the stain was and on which cushions. I had no idea where it was. and they completely removed the stain that was deeply embedded in the brand new couch. I really appreciated that. I recommended them to one of my customers for duct cleaning, and she had a positive experience. Overall, I’d give them a solid A. They did something that I thought couldn’t be done. They removed that stain and did that job really well.”

Review by
03/01/2017

“My experience with them was very positive. The gentleman who did the service was on time. He was able to get everybody completed within a reasonable amount of time, and everything looked good. He was very amiable, and I could talk to him. He explained what he was going to do. He did the dining room carpet, upstairs stairway, and master bedroom. He didn’t do any duct cleaning. I'd give them an A for the overall experience. If I knew somebody who needed their carpets done, I would recommend Fiber Clean.”

Review by
03/01/2017

“The tech that they sent out was thorough, friendly and explained what he was doing. He came in and did his job and when he was done, he left. He didn’t take breaks. He wasn’t slow. He did exactly what he was supposed to be doing. He vacuumed and scrubbed one area rug. In another room I have wall-to-wall carpet, two rooms full, that he did. There was a leather couch, a cloth couch, and two chairs. He cleaned all of them. They were right on time. He seemed to know what he was doing, and he was professional and clean. He was fine. I’d give them an A for the experience.”

Review by
03/01/2017

“The carpet looks really, really good. People that have walked back there asked me if I had my carpet cleaned. They notice it right away. I was very satisfied. He went up and looked at the duct going out of my dryer. I will sometimes call them to get that done. It’s not too bad right now. Anyway, I like the work and everybody else notices it. I would call again. I would be extremely likely to recommend them. They said the steps look good, and the rug is unbelievable in how light it came up, so I have no complaints.”

Review by
03/01/2017

“They did a great job and the technician was really nice. He clearly knew what he was doing. He took care of his own stuff and I didn’t have to worry about them. It was clean when he left and it stayed cleaned for a good amount of time. They cleaned two bedrooms, a hallway and steps. He was totally right on time. I’d give them A+ for my overall experience.”

Review by
03/01/2017

“They have serviced me before, and I was pleased with them then, so I had them come back. We had the rugs cleaned, and I wanted them to come back and maybe take a look at my floors. I have not had them do that yet. I'd give them an A for the overall experience. I would recommend them highly.”

Review by
03/01/2017

“They call me with a reminder, and they come out when they say they will. They're fairly thorough. This last time, the guy didn’t do as good a job. I don’t think he moved the amount of furniture he should have been moving and things like that. I'd give them an A for the overall experience.”

Review by
03/01/2017

“I have been satisfied with the company. They just do a good job. They have done mostly carpet cleaning for me. They're pretty good, and they get the work done. There is nothing really bad or anything, and they've been doing pretty good. If anybody asked me, I would recommend them.”

Review by
03/01/2017

“They were very, very good. They did a thorough job. They were polite, and they did it to my satisfaction. They did all the area parts of the rugs, steps, and the hallway. I give them an A+ for the overall experience. He did a great job. I would recommend them to any of my friends.”

Review by
03/01/2017

“They did carpet cleaning for me. I would give them A+ for the overall experience. It was all good.”

Review by
03/01/2017

“They did good work. They were friendly and very responsive. They did mostly carpet cleaning. I would grade my overall experience as A+.”

Review by
02/17/2017

“They cleaned my rug. It got clean. They were nice to work with. It was great. I had no complaints at all. I would use them again.”

Review by
02/17/2017

“It was fine. They just did a great job. I had no complaints. I'd give them a five-star rating. It was a carpet cleaning.”

Review by
02/17/2017

“They showed up on time, were professional, and did a good job. They had clean carpets. I'd give them an A.”

Review by
02/17/2017

“It was very good. They cleaned my rug. I'd give them an A. I would recommend them.”

Review by
02/17/2017

“They were wonderful. I had no complaints at all. They cleaned a sofa for me.”

Review by
02/17/2017

“I liked everything about the service. The person who came to my house was polite, professional, explained everything, did a wonderful job, and I have no complaints. It was wonderful. They did carpet cleaning. I'd give them an A+. It was great. It couldn't have been better.”

Review by
02/17/2017

“It was really good. I wasn't there when the technician came in, but he did everything in good timing. He was there on time. He cleaned everything he was supposed to clean, which shocked me how good it came out. I didn't think it was going to come out as good as it did. I liked it. I enjoyed it. The only thing I did not like is I thought the pricing was a little too high. Other than that, everything was fine. They cleaned carpets everywhere. I would give them a B+. I took off a point for price.”

Review by
02/17/2017

“They were OK. They weren't great. I've had them several times in the past. They work hard, but my rugs are OK, they're not great. I'd give them a B-. I did have a problem with customer service. After I spoke to the person on the telephone and we set up a time, the person never sent me a postcard back. Then I had to find the company online and find out when someone was coming. That wasn't good. I wouldn't recommend it.”

Review by
02/17/2017

“I think they're great. They’re prompt. They're reliable. They do a great job. They shampoo our rug and clean carpets and furniture. I'd give them an A.”

Review by
02/17/2017

“The person that did the work came to be very knowledgeable about treating the items that I had. They cleaned a rug and upholstery. The experience was a B+.”

Review by
02/17/2017

“The first time around, something really didn't clean very well, and they came out and rectified it. They cleaned our family room and my upstairs. I probably would give them a C+.”

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