Superior Steam Cleaners Inc.
7th year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Verified Workers' Comp
Best Pick Guaranteed

Compiled Score:

Superior Steam Cleaners Inc. has received 4.9 out of 5 stars based on 169 customer surveys.
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7th year as a Best Pick Call
"Superior Steam Cleaners is an owner-operated company that pays attention to detail and offers its clients high-quality services that are 100 percent guaranteed."

Shaun Pierce | Owner & Operator
Company Information
Services Offered
Superior Steam Cleaners Inc. provides environmentally friendly carpet and upholstery cleaning, pet stain and odor removal, specialty spot removal, tile and grout cleaning and sealing, and vinyl floor cleaning. The company also applies stain and soil protectant and offers in-home area rug cleaning and 24-hour water-extraction services.
Minimum Job
A $150 minimum is required.
Warranty
Superior Steam Cleaners guarantees all services and will return to address any concerns. The company also offers a 21-day spot-return guarantee.
Company History
Superior Steam Cleaners was founded in 1992 by Randy Pierce and is owned and operated by Randy's son Shaun and his family.
Distinctions
The company is certified by the Institute of Inspection, Cleaning and Restoration Certification.
Employee Information
Technicians wear uniforms and drive marked vehicles.
Areas Served
Columbia, Elkridge, Ellicott City, Laurel, Annapolis, Crofton, Glen Burnie, Odenton, Pasadena, Severn, Severna Park, Bethesda, Chevy Chase, Gaithersburg, Germantown, Montgomery Village, Potomac, Rockville, Silver Spring

Compiled Score:

Superior Steam Cleaners Inc. has received 4.9 out of 5 stars based on 169 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/20/2018

“They were fabulous. They were very good. I've used Stanley Steamer and different companies like that in the past. I have a little dog, and I have off-white carpet. She might have a little accident here and there, and there were some urine spots from the dog. In the past I've always used other carpet cleaner people who would be cheaper, but the dog would always come back around and do her thing. Ever since they did the carpet, my dog hasn't had one accident in the house. I'd give them an A.”

Review by
02/20/2018

“They arranged to come there very quickly. I was getting ready to put the townhouse on the market, so they came in the early evening. They did a great job, got it done in an hour-and-a-half—so it was just really convenient that he got to me quickly, got the job done, and did a great job. I'd rate them A-.”

Review by
02/20/2018

“The guy seemed friendly. He worked hard on the spots we pointed out. I would give them an A. I thought he did a good job. He could have told me earlier that he was colorblind. I was pointing out some spots, and he could not see them because they were green, kind of funny. I would recommend them.”

Review by
02/20/2018

“It was wonderful. I just remembered them being extremely polite and very conscious about the work that he did. He did a great job. He was very conscientious, and he said that he would come back. I'd give them an A+. It was good. I would recommend them.”

Review by
02/20/2018

“Shawn—we worked with him before—he was excellent. He is prompt, he gets back to you, very responsive, and really listens to what you have to say. Always takes care of the job, he is good. I would highly recommend him. I would grade him an A+.”

Review by
02/20/2018

“They were amazing. The guy who owned it, he was wonderful, answered all my questions. He did a great job, on time, reliable. Stuck to the quote that he gave me. I would grade them an A+. I would absolutely recommend them.”

Review by
02/20/2018

“They did work for me. They cleaned our rug. I was here when he did the quote, and my husband was here when he did the cleaning. I thought they were flexible and easy to work with. I would give them an A.”

Review by
02/20/2018

“I've been using them for years. I like everything about them. They do a wonderful job. They're fast. They're personable. They're not expensive, and you can't ask for anything more than that. They're A+.”

Review by
02/20/2018

“They came in and did some work for us on our carpeting. They did an excellent job. They were really, really good. We'd use them again and recommend them to anybody. They're A+.”

Review by
02/20/2018

“I think they were friendly and fast, and they did a good job. I would call them again. It was for carpet cleaning work. I would give them an A+ overall. I would recommend them.”

Review by
02/20/2018

“I liked everything about them. He did a perfect job. He was friendly, knowledgeable, hard-working. He just did a great job. They're seriously A+.”

Review by
02/20/2018

“I've used them before. They were good. They were able to get some tough stains out. I'd used them before, and I would use them again.”

Review by
02/20/2018

“They did some work for me a few months ago. They did excellent. I have no complaints, and I'd for sure recommend them.”

Review by
02/20/2018

“Superior Steam Cleaners cleaned some rugs for me. They did excellent. I had no complaints. I would recommend them.”

Review by
02/20/2018

“They were quick, and everything looked great when they were done. We had no issues at all. They get an A.”

Review by
02/20/2018

“They did a great job. They were excellent. I had no complaints. I would recommend them.”

Review by
02/20/2018

“They were prompt, courteous, and worked quickly. They did a good job. They're A+.”

Review by
02/20/2018

“Whatever rating you are seeking for them, they are very good. A.”

Review by
02/20/2018

“They did the job we asked them to do. I'd give them an A.”

Review by
02/20/2018

“They did fine. I'd give them an A.”

Review by
02/19/2018

“They did a steam cleaning in multiple rooms, and also one living room carpet. They get a good grade—B.”

Review by
02/19/2018

“Everything was great. They did just carpet cleaning for me. It was a fairly easy experience. I told them what I wanted, and that's exactly what they did. It was just very stress free. I'd give them an A.”

Review by
02/19/2018

“They were fine. They did carpet cleaning for me. They did a good job. They did what they were supposed to do, and everything was clean when they were done. They were excellent—A+ across the board.”

Review by
02/19/2018

“He cleaned the carpets, took care of some pet stains and odors several times for us, and he did a good job. He was honest, quick and efficient, and incredibly helpful. There was no need for us to wonder if we were being cheated. They get an A+.”

Review by
02/19/2018

“They just did carpet cleaning. They were very easy to work with. I was getting a place done that was empty, that had a lockbox on it. They went to town. They did it all. They treated all the stains, and there were a lot of them. The next people thought it was new carpet. I would give them an A overall.”

Review by
02/19/2018

“They cleaned some carpets for us downstairs. I was in Michigan at the time, and my husband was there, so I didn't really interact with them other than making the phone call. But they were there in a timely fashion because I was looking at something short notice. The carpets were clean, I would grade them an A.”

Review by
11/02/2016

“That's all they did, cleaning the carpet. I thought they were pretty reasonable, as far as their price quote. They basically provided the service and concentrated on areas that I needed them to concentrate on. I'd have to give them an A, but I really don't have anything to compare them to. I would recommend them.”

Review by
11/02/2016

“They were doing carpet cleaning and the advertisement said that they also did the glass and tile, and there was little or no difference in the kitchen floor. At the time we had an older dog that died, God bless her soul, and she had made spots on the carpet. And they went away for a little while but then they resurfaced. I'd give them a C+. It was only one man all by himself.”

Review by
11/02/2016

“They were on time and very neat. They paid a lot of attention to detail in getting some stains out. They cleaned up after themselves very well. They did a very good job. They carpet-cleaned the entire house—it was upstairs, the stairways, and then primarily down in the basement. It would be an A+. They did a very good job, excellent. I would recommend them.”

Review by
11/02/2016

“They did a great job. They were doing a standard carpet cleaning. I'd never really used a carpet cleaning company—I always did it by myself—I'd give them an A, A+. Since this is the first time that I've ever used an outside source, I don't have anything to base it on. I’ve never used anybody before I've always done my own. We had moved into the house and I wanted the carpets cleaned. I had no bad experiences. They were very nice and here when they said they were going to be here. They left in a reasonable amount of time. The carpets looked good when they left. They also came back another time and did a piece of furniture for me. They did a good job. As far as what they did for me, I was very happy. I would recommend them.”

Review by
11/02/2016

“Excellent. They were doing carpet-cleaning work. I felt like they were quick to respond and on time. I had recommended them to friend because I thought they did a very good job. They even have these like corner protector things, so they were very good. I'd give them an A+ grade.”

Review by
11/02/2016

“They did do some carpet cleaning for me. They were reasonably priced, worked with me on the time constraints of coming to do the work, and did exactly what they said they were going to do. I'd give them an A+.”

Review by
11/02/2016

“They were very quick and efficient. They cleaned our carpets. This was maybe five years ago we had this done. It was excellent work, no problems. I'd absolutely recommend them to a friend.”

Review by
11/02/2016

“They did a standard carpet cleaning for me. I think I'd give them an A. The quality of work and expertise were fine.”

Review by
11/02/2016

“They showed up on time, did a nice job, and acted professional. They did carpet cleaning. I'd give them an A rating.”

Review by
11/02/2016

“They did a standard carpet cleaning. There's nothing in particular that I liked about them that I can recall. They get an A+ from me.”

Review by
11/02/2016

“A long time ago, back in the winter, they did carpet cleaning. There's nothing in particular that I liked about them. They get an A from me.”

Review by
11/02/2016

“It was the carpet-cleaning guy. He was very cordial, arrived on time, did the work well, and I don't think you could ask for anything else. They're an A+ company.”

Review by
11/02/2016

“They  were doing some basic carpet cleaning for me. They were efficient and there when they said they would be. They cleaned up very nice. I'd give them an A+.”

Review by
11/02/2016

“They were doing some standard carpet cleaning. The guy was great. I think he was the son of the founder, and a really decent, good guy. I'd give them an A.”

Review by
11/02/2016

“He was on time, very friendly, and did a thorough job. They did our family room and four bedrooms, stairs, and all the carpets. I'd give them an A+ grade.”

Review by
11/02/2016

“They did carpet and tile. It was all positive, quick, efficient, and he was very careful with everything. They did a great job. They're an A+ company.”

Review by
11/02/2016

“They were doing carpet cleaning. He showed up on time and he did a good job. I'd give them a B+.”

Review by
11/02/2016

“It's been over a year. They were doing carpet cleaning. It was A+ work.”

Review by
12/02/2015

“Everything was fine, and they did the job. The guy was professional and did his carpet cleaning work. They deserve an A.”

Review by
12/02/2015

“They showed up on time, did the job, and were how I expected them to be. Right now, if I get vendors to just do that, I'm happy. They did carpet cleaning. They deserve an A.”

Review by
12/02/2015

“They’re very friendly, did a good job, and were thorough. They just cleaned the carpets, but I’d had them once before. I found them in the Best Pick Reports for Anne Arundel County. They deserve an A+.”

Review by
12/02/2015

“They're great. He's done my carpet many, many times. He takes care of everything, he’s a very nice guy, and his costs are very reasonable. When I need a steam cleaner for my carpets, he's the guy I call. They deserve an A+ because he’s very, very good.”

Review by
11/30/2015

“They were excellent. We’ve had them several times. I would recommend them to anyone—family and friends—and I would have them again. The carpet still looks fine. I heard of them through the Howard County Best Pick Reports. They get an A from me.”

Review by
11/30/2015

“They did good work many moons ago. I had no problems with them.”

Review by
11/30/2015

“It was fine.”

Review by
11/23/2015

“I’ve used them, and they’re fine. I’ll rate them as an A.”

Review by
11/23/2015

“I've used them a couple times to clean my carpets. They were recommended to me. I'd grade them an A.”

Review by
11/23/2015

“They did a great job. I’d give them an A+. They have a 14-day guarantee, so they came back with no problem and touched up a few areas. They did carpets, upholstery, and an area rug. I didn’t do the green cleaning this time, but I did it the first time, so they do that too.”

Review by
11/23/2015

“They were on time, and that was the biggest thing—that they were very timely. They did just carpets for me, and they didn’t try to talk about any other services. He didn't seem rushed either, so that was nice. My real estate agent recommended them. I'd give them an A.”

Review by
11/23/2015

“My experience was absolutely awful. I had to replace my rugs. It was awful. I literally had to replace my upstairs rugs. They did such an awful job. They ruined my rugs. I don't even want them coming back in my house. It was awful. I'd give them an F overall.”

Review by
11/23/2015

“They were prompt, showed up on time, and did a good job carpet cleaning. It was really outstanding. They were very polite and very good. I picked them out of the Best Picks magazine for our local area. I'd rate them A.”

Review by
11/23/2015

“They did work for me about a year ago, and it was fine. Everything was good, and he did a good job steam cleaning my carpets. It didn’t take them very long, and the carpets were nice and clean. I would give them an A.”

Review by
11/23/2015

“They were friendly and reliable, and I really felt I could trust them in the house. They did the carpets. They're very communicative and let you know what's going on when they're working. A friend recommended them. They’re an A.”

Review by
11/23/2015

“They were great. I used them a couple times a while ago, though I’ve actually taken out all the carpet in my house, so I don't need to use them anymore. They did a great job. I rescue dogs, so I’d had these pet stains that always resurfaced. They came out, took care of them without charging, and gave me a lot of good advice about how to handle it and take care of the carpets. They were just really personable, good people, and a lot of fun. They did my sofas also. They were recommended by my neighbor, who I bought my house from. He got his carpets installed professionally, and Superior Steam Cleaners is who the carpet guy recommended. They’re an A for excellent.”

Review by
11/23/2015

“I've worked with them more than a couple times, and they’ve also done my office building. I’ve been using them a long time. They’re very pleasant, very thorough, and have a good price. They look after my carpet and make sure they hit all the spots. They extend the life of this carpeting I have in my office and my home, which is nothing but very good. In fact, I have them scheduled to come out before the end of this year. My office occasionally will have a chair that needs cleaning, so they’ll clean cloth chairs there or at the house, and they do a good job of that too. The customer service was very good. They show up when they're supposed to, and they just do a very nice, thorough job. They used to be owned by somebody else, and they passed ownership onto them. I just liked using them and have been using them ever since then. I'd rate them an A.”

Review by
11/23/2015

“I'm very happy with him. I like the fact that he does his own work and he does a good job. I don't remember why I chose him. I've been using him for about six or seven years, maybe longer. I've been coming back. I like him. I'd use him more often but I don't have small kids so my carpet doesn't get as dirty. I'd probably give him a B+. Maybe sometimes it takes awhile for the area to dry but he's very good. He'll do anything you ask him to do. I definitely recommend him.”

Review by
11/23/2015

“They were very good. We use them every year after the holidays, and they do the best cleaning of the carpets. The bigger places don’t do nearly as good a job. It's the way they clean the rugs with the machinery they use. They’re fairly priced and professional. It's kind of a smaller run company, so the owner comes out and does the cleaning himself. They come on time, and they're good. I read about them in the Best Pick Reports. They would be an A.”

Review by
11/23/2015

“I've only used them once, but not because I was dissatisfied with them. I got an appointment right away, they were professional and polite, and they cleaned my carpets well. I really have no complaints. I had gotten a recommendation from a neighbor who’d used them on a regular basis, and I know she was thrilled with them. I would use them again and definitely give them an A.”

Review by
11/23/2015

“They were great. They clean our carpets regularly, but they also came to help me out when I spilled something all over my carpet. They were very responsive, quick, kind, and professional when they were at my house. I chose them because they don’t use chemicals. I have three little kids, so I was looking for someone to do it with green cleaning. I would give them an A.”

Review by
11/23/2015

“They did a good job. It's a nice family business. They're honest, they come on time, they give you a good price, and they're very honorable. Everything is great. They do a good job. I'd give them an A.”

Review by
11/23/2015

“They did work for me. They were punctual and did an excellent job of carpet cleaning. They were just easy to work with. A former neighbor had used them before, so I went with them too. I'd give them an A.”

Review by
11/23/2015

“They got the carpets nice and clean, they were friendly, and I've been using that company for a long time. I like that they're a family-run business. They were fine—A.”

Review by
11/23/2015

“They did some work for us when we had a flood in our basement a year ago. We worked with Shaun, and they cleaned up our basement. They were an A.”

Review by
11/23/2015

“I brought them in to steam clean some rugs. They did a good job, and then they were gone. My wife had used them once before. I’d give them an A.”

Review by
09/16/2014

“They were very professional. I believe they got my carpets cleaner than most people have done in the past. It was living room and dining room carpet cleaning. I’d grade them as an A. The young man who was here was very polite, and everything was done nicely.”

Review by
09/12/2014

“To be honest with you, I can honestly say that I don’t know that we had any problem with it. To be honest with you, I'm not sure whether they laid the carpet or cleaned it. One of the two. They probably cleaned it. I guess I would give them an A.”

Review by
09/10/2014

“They were responsive. They were quick to schedule and they were on time and they did a nice job. They did carpet cleaning. The workers were certainly adequate. They seemed knowledgeable and efficient. I would say definitely an A.”

Review by
08/27/2014

“They were polite and did a good job. I would recommend their service. I found out about them through my daughter. I'd give them an A.”

Review by
08/26/2014

“We had never used them before. We were extremely pleased with the service and the job they did. I would use them again, if needed. I'd give them an A+.”

Review by
08/25/2014

“Superior Steam did a really good job. I felt safe with them. I have a lot of allergies and asthma, and I knew that I could trust them. I’m getting ready to call them again. The technicians and customer service were great. I would refer them to others, and I would grade them an A+—they’re dependable.”

Review by
08/19/2014

“They cleaned our carpet. They were courteous, and they did a good job. They took care of the place, and everything has held up good. I would grade them as an A.”

Review by
08/19/2014

“Superior Steam cleaned our carpets. The quality of the work was OK. I would grade them a B+. I would recommend them.”

Review by
08/14/2014

“I was quite happy with Superior Steam. They cleaned and put stuff on top of the material it to keep it from getting dirty. I thought he did a good job. I'd use them again, and I have recommended them to my son. I'd give them an A+.”

Review by
08/11/2014

“I am calling Superior Steam again. I would recommend them, and I would give them an A.”

Review by
08/08/2014

“We’ve used other people, and Superior Steam does a much better job. They were very professional and understanding in what they were doing. I chose them because I thought they were one of the better companies in the area. I’d give them an A+.”

Review by
08/08/2014

“Superior Steam is a great company. I've been using them for years. The time of response and the work is excellent. They cleaned wall-to-wall carpeting. I would grade them as an A+.”

Review by
08/08/2014

“Superior Steam's work was very good, but the work wasn't done within the last year. I used them for carpet cleaning. I would use them in the future. I would grade them as an A.”

Review by
08/06/2014

“Superior Steam was OK. They came in, got right to work, finished up and got out. They came on time. I would recommend them. I would grade them a B. They did all right. They just cleaned the carpet.”

Review by
08/06/2014

“Superior Steam does great work. This is actually the second or third time I've used them. They did a good job. This was a routine cleaning. They did wall to wall cleaning. I would grade them as an A.”

Review by
08/06/2014

“Superior Steam was great. They cleaned all the carpets in the house—upstairs and downstairs—and it was the best carpet cleaning we’ve had. I would use them again.”

Review by
06/19/2014

“They did what they said they were going to do. They cleaned the carpets, and it was simple, easy, and straightforward. I'd give them an A.”

Review by
06/19/2014

“Superior Steam was very clean and prompt, and they went above and beyond to get the carpet clean. They’re amazing.”

Review by
06/19/2014

“I liked the response time, the value, and the quality of work done. They cleaned our carpets. I'd give them an A+.”

Review by
06/19/2014

“They cleaned the carpet. They were professional and seemed knowledgeable about what they were doing—they’re an A+.”

Review by
06/19/2014

“They were friendly and seemed to do a good job. They cleaned my carpet. I chose them, because they had a decent price and were in the Best Pick Reports. They used a water-based solution. I'd give them an A-.”

Review by
06/19/2014

“I got the carpets cleaned, and it was inexpensive. They were able to clean my carpets in a timely fashion. There was no need for follow up services. They answered all questions and concerns.”

Review by
06/19/2014

“Superior Steam did a great job. They cleaned the carpet in my house. They were very thorough, and they were able to do everything in a timely manner. They answered questions, and there was no need for follow-up. I would grade them an A+.”

Review by
06/19/2014

“Super Steam was terrible. The carpets look as bad as before they came. As a matter of fact, I had to call them back out for a re-clean. That turned out terrible. I don't know what went well. They don't know what they are doing. I'd give them a D.”

Review by
06/19/2014

“Superior Steam did a good job. They cleaned my carpets, and they did a nice job—very good. I would choose them again. I can't think of anything they can improve on based on my service. My experience was very fine with them. I don't have anything to compare it with, but I would give them an A.”

Review by
06/19/2014

“They were timely and did a good job cleaning the carpets. They did two rooms for me. They do a follow up for me every six months. They are receptive to questions and concerns. The workers have good attitudes. I'd give them an A+.”

Review by
06/19/2014

“I still recommend Superior Steam to people, and if I need any work done, I will call them back. We had a rental property, and when my old tenant moved, they came in and cleaned all of the carpets for us. I'd give them an A.”

Review by
06/19/2014

“They did what they said they would do and showed up as scheduled. I was able to get the times and dates that I wanted, and the treatments were effective. They did wall-to-wall carpeting and an area rug. I'd give them an A.”

Review by
06/19/2014

“They do a good job and are reliable. I've had both carpet and upholstery cleaning done. I've been using them for five or six years. They are considerate when answering questions and concerns. I'd give them an A+.”

Review by
06/19/2014

“Superior Steam did a great job. They saved me from having to get new carpet in my new house. They got a lot of bad stains out, and they salvaged some carpeting that we originally were going to replace. They get an A.”

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