Mr. Steamer Carpet & Tile Cleaning
1st year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Mr. Steamer Carpet & Tile Cleaning has received 4.7 out of 5 stars based on 53 customer surveys.
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1st year as a Best Pick Call
"Mr. Steamer eliminates dirt and allergens without leaving harmful chemicals behind for you to live with. Our team of experienced and trained specialists is committed to providing quality service at a fair price."

Luis Colon | Co-owner
Company Information
Services Offered
Mr. Steamer Carpet & Tile Cleaning provides carpet, upholstery, and tile and grout cleaning services for residential and commercial customers, specializing in all-natural and dry carpet cleaning. The company also offers carpet repair, 24/7 emergency restoration and cleaning service, and free estimates.
Minimum Job
A job minimum of $150 is required.
Warranty
Mr. Steamer will reclean any problematic areas if notified within ten days of the original cleaning.
Company History
Mr. Steamer is owned and operated by William McDowell and Luis Colon. Founded in Pennsylvania in 2008, Mr. Steamer moved its company headquarters to Houston in 2015.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks and drug tests.
Additional Information
Mr. Steamer uses Oxy-H2O, a nontoxic and hypoallergenic cleaning solution.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Mr. Steamer Carpet & Tile Cleaning has received 4.7 out of 5 stars based on 53 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
01/17/2018

“I was unhappy, because I don't think they use steam at all. I think their machinery is outdated; I didn't see any steam coming out. I paid for a steam cleaning, and I didn't see any steam. They relied on the hot water out of my own faucet that they run in through a machine. They allegedly heated up there again, but I never saw any stream. I've had my carpets steamed before, and you can visibly hear and see steam. In addition to that, I had to call for a redo, because the first guy did a horrible job. The second guy did a much better job, but my carpets did not get cleaned like I expected and like I had it cleaned in the past. So, it wasn't a good experience. I would never use them again, nor would I recommend them. I would grade the overall experience with a D. Because even though the second guy was polite and professional, and he did his best, he was working with inferior products.”

Review by
01/17/2018

“It was negative because the person that came here pretty much had a negative attitude in the way he talked. I felt that he overcharged. He came out here with the little laser measure—it was supposed to be two rooms for $99, so I just don't feel that I got my money's worth. I would grade the overall experience with a C. Punctuality—they came late, after hours to accommodate me.”

Review by
01/17/2018

“I liked that they were fast, but they were really, really good and professional. They did a great job, because my stairs were really dirty. They got the stairs and everything nice and clean. They put everything back in order. I was really, really pleased. I would grade the overall experience with an A+.”

Review by
01/17/2018

“I'm looking to get Mr. Steamer back, because I need to get my couches cleaned. I liked the service that the two young employees provided. They were outstanding. I was pleasantly surprised by their service. I would grade the overall experience with an A.”

Review by
01/17/2018

“I liked that they were very thorough. They were very candid about what they couldn't and could accomplish, and I thought they did a really good job. I would grade the overall experience with an A.”

Review by
01/17/2018

“They did a good job. It wasn't anything in particular that I liked about them; they just did a good job. I would grade the overall experience with an A+.”

Review by
01/17/2018

“I liked that they were there on time, very cordial, and they did an excellent job—best I've ever seen. I would grade the overall experience with an A+.”

Review by
01/17/2018

“I liked that they were quick, efficient, and friendly. They did carpet cleaning for me. I would grade the overall experience with an A+.”

Review by
01/13/2018

“Mr. Steamer did a very good job. I liked that they were professional and courteous. I would grade the overall experience with an A.”

Review by
01/13/2018

“They did all right. I would grade the overall experience with an A.”

Review by
01/13/2018

“They did a good job. There's nothing in particular that I liked about them, but the pricing was great. I would grade the overall experience with an A.”

Review by
01/13/2018

“There wasn't anything in particular that I liked about them, but they showed up on time, and that was the important thing. I would grade the overall experience with a B.”

Review by
01/13/2018

“A little bit on the side—some spots were left on the sofa. They didn't do what I thought they were supposed to do, like spray the whole furniture down and clean it, but I don't know what they did. It looks like they didn't do much of anything. I would grade the overall experience with a D. Quality of work—they didn't too well at all. A man and a woman came in, and they sprayed it; then the man took the hose and cleaned it down, but it left lines in my sofa where it looked like it was two different colors. It finally edged out. To me, Mr. Steamer didn't do a good job.”

Review by
01/08/2018

“They did some carpet cleaning. I would grade the overall experience with a B.”

Review by
12/13/2017

“Mr. Steamer is very good. They cleaned my carpet and upholstery, and I liked that they were very flexible and responsive. They did a good job. They get an A+.”

Review by
12/13/2017

“It was great—everything went wonderful. They steam cleaned the carpet, and I liked that they were very courteous and very professional. Mr. Steamer is A+.”

Review by
12/04/2017

“I liked that Mr. Steamer did what I asked them to do. They did carpet cleaning for me. I would grade the overall experience with an A.”

Review by
12/04/2017

“I liked the way they did the work and all the details. They were very detailed. I would grade the overall experience with an A.”

Review by
12/04/2017

“It was quite a while ago, six months ago. They did carpet cleaning for me. I would grade the overall experience with an A+.”

Review by
12/04/2017

“He did a great job. I think his prices were a little high, but I think he did a great job. They did carpet cleaning for us. I would grade the overall experience with an A.”

Review by
12/04/2017

“They were good. I liked that they did the job good. I would grade the overall experience with an A+.”

Review by
12/04/2017

“They did a good job.”

Review by
12/04/2017

“They did a good job.”

Review by
12/04/2017

“I liked that Mr. Steamer was very professional. He was very courteous. They cleaned up after themselves, and everything was great when he finished. I would grade the overall experience with an A+. They did a really nice job.”

Review by
12/04/2017

“There's nothing in particular that I liked about them, but they did a good job and they were polite. I would grade the overall experience with an A.”

Review by
12/04/2017

“I liked that they were very professional, easy to talk to, and prepared to work. They just cleaned my carpets. I would grade the overall experience with an A+. I already have recommended Mr. Steamer.”

Review by
12/04/2017

“I liked that he was helpful. I had a broken pipe and two rooms, two bathrooms, and one closet that were flooded. I would grade the overall experience with an A+.”

Review by
11/28/2017

“It was positive because the agents were courteous and got the job done on time. They cleaned some carpet upstairs. I would rate the overall experience with an A.”

Review by
11/28/2017

“It was positive because everything went right. They cleaned the carpet in three rooms and tile in the kitchen. This was the first time I've used them. I would grade the overall experience with a B+.”

Review by
11/28/2017

“They did a good job. I liked that they did it quickly. They cleaned my carpet in my room. I would rate the overall experience with an A.”

Review by
11/28/2017

“It was positive because the person was very personable and very approachable. They steamed the carpet in my whole house. I would rate the overall experience with an A+.”

Review by
11/28/2017

“I liked that they did the work that I asked them to do, and they were polite. They cleaned a chair and a sofa for me. I would rate the overall experience with an A-.”

Review by
11/28/2017

“The guy was really nice. I liked his professionalism. He took the time to do a good job. He shampooed my whole house. I would rate the overall experience with an A.”

Review by
11/28/2017

“It was positive due to everything, and the price was right. They did carpet and upholstery work for me. They cleaned the carpet in two rooms. I would grade the overall experience with an A+.”

Review by
11/28/2017

“It's been a while. It was positive because of the quick response, and they took care of business. They shampooed the carpet in one room. I would grade the overall experience with an A.”

Review by
11/28/2017

“It was just positive. They were just thorough, positive, and heads-up. They did exactly what I liked. They did rugs and did my tiles. I would rate the overall experience with an A.”

Review by
11/28/2017

“It was a positive experience because they did their job and were professional, timely, and communicative. They did carpet cleaning in the den and the hallway. I would rate the overall experience with an A.”

Review by
11/28/2017

“Mr. Steamer cleaned some chairs for me. It was positive because when it flooded, they got the water out of the chairs and they smelled better. They just did chair cleaning for me. I would grade the overall experience with an A+.”

Review by
11/28/2017

“Actually, Mr. Steamer is coming back today. In the past, they did my stairs, my front bedroom—which was horrible and it looks lovely now—and my front dining room. So, they are coming back today to do the hallways, the living room, and the master bedroom. I would grade the overall experience with an A+.”

Review by
11/28/2017

“They did some work when we got flooded, and before we moved into our house, we had some of the carpets cleaned. They cleaned the carpet in one room. They did fine. It was a pretty bad job. There were some pretty bad stains, and he said he wasn't quite sure if he could get them out or not. I would grade the overall experience with an A+. I don't have any complaints.”

Review by
11/28/2017

“I had a great experience. They were really good. In fact, I've had them out twice since then. They have done carpet cleaning and rug cleaning in my whole house. And they've cleaned a couple of chairs for me. I would rate the overall experience with an A+. I'm going to have them come back out and do some concrete.”

Review by
11/28/2017

“The last time they came here, I had a problem with it. He bought this lady with him. When he came the first time, he came by himself, and he did a fantastic job. But the second time, he brought this lady with him, and they left the door open—the house filled up with carbon monoxide. And then I told him about it, and they didn't half clean the room; they just left. That's the problem. I hired him to clean a bedroom. I would grade the overall experience with a C. I would use him again, because he did great the first time—when he was by himself.”

Review by
11/28/2017

“Mr. Steamer was very good. I thought they were a little more expensive than I realized. I had my big couch cleaned and Scotchgarded. They were very nice. Family business and super nice—worked hard. That's my only concern; I thought that they were a little high, but maybe they're not. Overall, they did an excellent job. They cleaned four rooms with carpet and a closet. They did have to move furniture around. It was $700, total. I would rate the overall experience with an A+.”

Review by
11/28/2017

“I did like it, but I think it was left a little too wet. The people were very professional, very nice people. I was very comfortable with them. They were very helpful with moving the furniture. I just thought it was kind of wet; it could have been dried a little more. Other than that, I was very pleased with the people, and I would call them again. Mr. Steamer cleaned the carpet in two rooms of my house. I would grade the overall experience with an A.”

Review by
11/28/2017

“That's been a long time ago. I'm fine with Mr. Steamer. I liked that they were on time, and they did a good job. It wasn't that long ago. I had a chair cleaned; they came, cleaned it, and did a great job. I would grade the overall experience with an A. Quality of work—it was a light-colored chair and it had grime on it, and they got as much off as they could—I'm happy with it. I would call Mr. Steamer again.”

Review by
11/28/2017

“I think he did an absolutely beautiful job. I liked him, in general—very positive, very honest, and he did an excellent job. He did the floors in my rental. My daughter lives in my rental, and she said he was fabulous. She was just thrilled. She said he was very personable. He did her front room, her stairs, her upper hallway—or maybe her bedroom. I would grade the overall experience with an A+.”

Review by
11/28/2017

“Mr. Steamer started off really good. The first room was done really well, but by the time they got done with the first room, it took a long time. That was one of eight or nine rooms. I think they started speeding up after that. So, between the combination of my house not being done before, and then them speeding up, I am just kind of OK with it. I would grade the overall experience with a B+.”

Review by
11/28/2017

“It was positive.”

Review by
11/28/2017

“I liked the friendliness, and the way they cleaned the rug. They just cleaned the rug.”

Review by
11/28/2017

“They cleaned the carpet in three rooms. I would rate the overall experience with an A.”

Review by
11/28/2017

“They did a good job. They cleaned the carpet in one room. I would rate the overall experience with an A. No issues at all.”

Review by
11/28/2017

“I had a great experience. No complaints. Everything was good. I would grade the overall experience with an A+.”

Review by
11/28/2017

“I liked that they were very friendly, and they did a great job on my couches. I heard about them online. I would grade the overall experience with an A+.”

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