Done Right Carpet & Tile
3rd year as a Best Pick
Best Pick 2018
certified company
A
rated
Based on 156 Surveys
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Compiled Score: star star star star star
Done Right Carpet & Tile has received 5 out of 5 stars (A-rating) based on 156 customer surveys conducted by Best Pick Reports.
3rd year as a Best Pick Call
"Our owners each have 22 years of experience, and we use technology that leaves nothing behind on your carpet. Our methods are safe, effective, and environmentally friendly. We offer soap-free, nontoxic cleaning that's fast drying, too."

Steve Hatcher | Owner
Company Information
Services Offered
Done Right Carpet & Tile cleans carpets, upholstery, Oriental rugs, leather furniture, drapery, area rugs, tile, grout, and hardwood floors. The company also provides free estimates; carpet repair and stretching; carpet and fabric protection; water damage restoration; emergency services; stain and pet odor removal; green cleaning; stone polishing and restoring; tile polishing and sealing; and air duct cleaning.
Minimum Job
A $100 minimum is required.
Warranty
Done Right Carpet & Tile will clean the area in question until the customer is satisfied.
Company History
The local company serves both residential and commercial customers, and co-owners Steve Hatcher and Robert Strong each have over 20 years of industry experience.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Areas Served
Cypress, Katy, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston
HOMEOWNER REVIEWS SELECTED FROM SURVEYS COLLECTED:

“I've used Done Right for many, many years. Robert is awesome. I've known Robert for about eight years now; he used to do other work, for other companies I believe, and that's actually how I met him. I have recommended him numerous times to many people and had many people use him as well, because I own a cleaning business myself. So, I usually recommend him since I have his business cards and flyers from your company. He did my carpet. He was triple A+++. He is very knowledgeable about everything that he does, and that's what makes him great at what he does.”

“The work was excellent. They gave me suggestions on cleaning spots on my own like what's the best things to use on my carpet. He even, I had some frayed carpet, he even took a piece of carpet out of a closet and replaced it for me, and you can't tell that anything was done. Just excellent; I'd give Done Right an A+.”

“Done Right did a great job. He was very meticulous about his work; he wanted to get it right, and I had some disobedient pets—he wanted to make sure that he took care of that in our game room. He did a really good job; he had his own method of taking care of pet problems with carpet and stuff like that, so I was very pleased with it. I would definitely recommend them. In fact, I'd like him to come back. He would definitely get an A+ because I could tell the guy really cared about the type of job he did. He even came back, he told me, 'This takes 36 hours; I'm not going to come back until I know that this enzyme or whatever it is. I want you to be happy with your carpet.' So, he's very, very customer-service oriented. I was very impressed, and I would call him again. And I have recommended him as well.”

“They cleaned our carpet. I think the service was great. I would give them an A+.”

“Carpet cleaning is what we had them for. They did a great job—just, very attentive to detail, to listening to what our concerns were and what we wanted them to focus on—they did exactly that. I'd give them an A+.”

“They've been to my house two times, and they've done a great job both times. It was carpet cleaning. I would give it an A+. I have recommended them many times.”

“The owner came out, they were referred by someone I knew, a radio show; the owner came out, and he was fantastic. It was carpet cleaning. It's an A+.”

“They cleaned my carpets. It was great. They've done my house, and my boyfriend's house. We like them a lot. Just all of it, they were all great. I would grade them A+.”

“They're great. They're great all the way around. Just check great, great, great. We're good.”

“Everything was fine—no problem at all. They were dependable. They were very knowledgeable as to what to do for the stains and things like that; then they cleaned my tile in my bathroom too. That grout was cleaned very nice. Everything was great. I had some carpet cleaning and tile cleaning done. I would give them an A.”

“I had no problems with Done Right. They did a good job for me. That was carpet cleaning they did for me and also my foyer; he did my foyer for me and did a good job on that too, marble foyer that he had to refurbish or something. I'd give them an A. He came in early and told me the other crew was on the way. That was great.”

“It was all good. They did excellent work. I had no complaints. It was carpet cleaning.”

“It was good. It was all good. They did excellent, I had no complaints, and I'd recommend them.”

“They did exactly what they said they were going to do. They got carpet cleaned that nobody has been able to get clean. We have Berber carpet; it's very light colored, and we've had other companies come in to clean it and it looked—it was passable, but this looked like the day it had been put in. I'd grade them A+.”

“They have really good service—very responsive. It was carpet cleaning. I would give them A+.”

“Done Right cleaned the carpet in our living room, and our stairs and hallway. It was good. He seemed to be very knowledgeable and did a good job. It looks good today. I would give them A+.”

“They did a very good job. It was for carpet cleaning. I'd give them an A.”

“Done Right just did a good job; quick and easy. It was carpet cleaning. I'd give them an A overall.”

“They were very timely. They were doing carpet for me. I'd give them an A.”

“I guess it was a job well done. They did carpet and tile cleaning. I'd give them an A.”

“He was in the neighborhood. He's from our neighborhood, so it felt like I was shopping local. They did carpet cleaning. I'd give them an A.”

“Very professional people and they did the job right, so I'm pretty pleased with the results. It was for carpet cleaning. I would give Done Right an A.”

“I liked the service. They did carpet cleaning. I'd give them an A.”

“They did a great job. I was impressed, and they didn't leave any sticky residue. I would use their service again if I have a need for it. I'm glad someone recommended them.”

“He did real well. It was excellent, and I had no complaints. I would recommend them.”

“I thought they were very professional in how they did their work and the equipment that they had. They were on time, so I definitely will use them again.”

“They did a great job at both of our houses. I'd give them an A.”

“They did a great job. They were very safety conscious. I'd give them an A+.”

“They were quick and courteous. I'd give the experience an A+.”

“They were excellent, no complaints.”

“I only have a positive experience when the owner, Mr. Strong comes. I had an excellent rapport with him.”

“I'd give them an A+.”

“They did carpet cleaning. I'd give them an A.”

“No complaints.”

“I'd give them an A for the overall experience.”

“It was fine. I would recommend them. It was pretty good.”

“It was definitely a positive experience.”

“They did an exhaust vent. I'd give them an A.”

“The guy that was in charge was very conscientious and thorough. I'd give them an A.”

“They were fast, they were efficient, and they were polite. I'd give them an A.”

“It was all good.”

“Done Right was fantastic. They were super nice and very professional. We had an issue once with the way that it dried in a couple of spots last time. They came back out and took care of that to make sure it was the best that it could possibly be. They did my couch. I used them to clean my carpet when I sold my previous home, and they were referred to me by a friend. I'll give them an A.”

“It was fine. They cleaned my grout and carpets, and they did a fantastic job. I'd give them an A—they did a great job.”

“Done Right's service was good. They were prompt and polite. The fellow that came out had been to the house before. He's clean and thorough. They did some carpet cleaning. Every time they've been out, they've done carpet. I chose them because I was dissatisfied with the previous company and decided to give these guys a shot. I'd give them an A and use them again for sure.”

“Done Right showed up on time and did the work. They did carpet cleaning work for me. They get an A.”

“They did carpet cleaning in my bedroom, and they did my area rug. They were quick, in and out, and showed up on time. Getting it done was easy. We had a family friend that used to be in the carpet cleaning business. He'd stopped doing it, but he knew the guy that owned Done Right, so he referred me over to them. He said he knew they would do a good job. I'd give them an A.”

“They've come out and cleaned my carpet several times. They did a great job. They didn't leave a huge mess, cleaned up, and were very professional. They've cleaned my tile as well. I'd call them an A-grade company.”

“I liked that the guy was very polite and considerate. He seemed to be very confident in what he was saying, and they did a good job. Done Right cleaned the carpet for me. It's a big room—a living room and sitting room area. We called him out maybe a year or two before that to clean out our duct system. He was working for his brother or another company, but he said he was going out on his own, and he did such a great job for us then that we held onto his card. When it was time to get the carpet cleaned, I just gave him a call. I'll give him an A.”

“We got our carpet cleaned a few years ago by Done Right. They cleaned my carpet in the living room. I'd rate them A.”

“It was a general carpet cleaning. It was normal. I first heard about the company through friends. I'd give them an A grade.”

“They just cleaned the carpets. They were quick and efficient. We heard about the company from a friend. They get an A from me.”

“I just felt like he did a good job. He cleaned my carpet, and he took his time. He got the stains out. He was very polite and talkative. I'd rate them A.”

“We had the carpet cleaned, and it was good. I guess they took care of everything. We didn't have to move any furniture, and it was all done really well. They did tell us the pros and cons of getting something done. They gave me a lot of good advice that I needed. They'd get an A grade.”

“They were very competent in their work, and they went above and beyond. They cleaned my carpets in three rooms and a hallway. I was very well pleased with the way they moved the furniture, accommodated me, and got the stains out. They did a really good job. I'd grade them A.”

“Done Right did the carpet cleaning last year or the beginning of this year. They did a really good job. The guy that came really made the carpet look really good. He cleaned it real good, and it lasted a long time. He came in and he was through with the whole house in 45 minutes or an hour. I myself would definitely recommend the company. I'd give them an A grade.”

“That was a while back. They did my carpet. They were informative, told me how to keep my carpets clean, and did a really good job picking out some things. They did two rooms, a hallway, and a big rug, I think. A neighbor told me about them, and I'd recommend them to neighbors and friends as well. I'd grade them an A.”

“They did a good job, so they were good. It was over a year ago, but I recall them showing up on time and doing a good, professional job. It was carpet cleaning. They did carpet throughout the whole house. I'd recommend them to family and friends. They're an A.”

“They did a great job. They cleaned our carpets, cleaned our slate, and refinished it. They left it clean, and the carpet was pretty dry. We didn't have a mess to deal with. Our neighbors told us about Done Right. I'd give them an A grade.”

“Done Right did work for me a while back. They did a good job, they knew what they were doing from the time they stepped in the door, and they were very courteous and everything. They're a very good company. They just did carpet cleaning. I would definitely recommend them to family and friends. They would be an A.”

“Done Right was there on time, took good care of the house, and did a thorough job. It was carpet cleaning. Maybe there were some chemicals, but the carpets looked good when they were done. I chose them because they're a neighbor, but I'd recommend them to other neighbors and family. I'll give them an A.”

“Done Right came out quickly and did a good job. They were quick. They cleaned a rug for me. I recommend the company to family and friends. I'd rate them A.”

“I like Done Right's professionalism and their timeliness. They were friendly. They told us what they could and could not do. I had them a couple of times. They've done carpets for me as well as getting the cat urine smell out of carpet. They've done grout in the kitchen. I think they did at least one of my expensive area rugs. In one of my areas with the rugs, they were able to pull it back and show me, 'Hey, we can only do so much. Look how bad the deterioration of your carpet is.' They were able to show that and put everything back down, and they put it back until we could get the carpet replaced. I chose them because they were highly recommended to me. I'd give them an A+.”

“I absolutely had a good experience. In fact, I'm about to call them again. I used them in my old house. I used them for carpet cleaning, and they did a phenomenal job. I sold that house and had a new one built, and they were the ones who sealed my stone floors. They sealed them, and then they came about six months later and cleaned them for me. I heard of them through a neighbor in my old neighborhood. They get an A+ from me.”

“I like that Done Right stands behind their work. They clean my carpets. I chose them because they were highly recommended.”

“They cleaned our whole home's carpets, deodorized them, and everything. We really liked the service and the technician who did everything. The floor was spotless, and it was real quick to dry. I'd give them an A—no regrets. It was a perfect experience.”

“I liked Done Right's quality of service. They did carpet cleaning for me. I chose them over another company because of a recommendation. I'll give them an A+.”

“I've always had a good experience with Done Right. They do carpet cleaning for me. I chose them because they were the ones that everyone suggested. I'd give them an A+.”

“Done Right had a really quick turnover time from the time that I called them to the time that they came out to do the service. They did carpet cleaning for me. I'll give them an A+.”

“They did a great job. The fact that they went the extra mile to make sure that I was satisfied and that they did a professional job made my experience positive. They did carpet cleaning for me in my entire house. They've done it a couple of times. They get an A+ from me.”

“I've had many services come out, and Done Right just put that extra effort—they put in the elbow grease. They actually get the carpet back to new condition. I've used a lot of commercial people. They come out, and they just don't even hold a candle to Done Right. I've been using them for a couple years now. They've done the marble, the grout, and my carpet and rugs. They've also thrown in my chairs one time just to surprise. I also like the fact that they always have an owner present. I chose them because with the commercial company, I just did not feel like it was done right, so I will continue to use Done Right. I'd give them an A+.”

“Done Right was very professional and very friendly. They actually took us around and showed us the different areas and what we can do better. Instead of using one particular thing to clean when we make a spill, they told us what to use. In fact, they suggested just vinegar and water. Overall, they were friendly, professional, and very helpful. They did a very good job. They cleaned about five rooms of carpet. They're an A+.”