Done Right Carpet & Tile
3rd year as a Best Pick
Best Pick 2018
certified company
Verified General Liability Ins.
Best Pick Guaranteed

Compiled Score:

Done Right Carpet & Tile has received 4.8 out of 5 stars based on 138 customer surveys.
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3rd year as a Best Pick Call
"Our owners each have 22 years of experience, and we use technology that leaves nothing behind on your carpet. Our methods are safe, effective, and environmentally friendly. We offer soap-free, nontoxic cleaning that's fast drying, too."

Steve Hatcher | Owner
Company Information
Services Offered
Done Right Carpet & Tile cleans carpets, upholstery, Oriental rugs, leather furniture, drapery, area rugs, tile, grout, and hardwood floors. The company also provides free estimates; carpet repair and stretching; carpet and fabric protection; water damage restoration; emergency services; stain and pet odor removal; green cleaning; stone polishing and restoring; tile polishing and sealing; and air duct cleaning.
Minimum Job
A $100 minimum is required.
Warranty
Done Right Carpet & Tile will clean the area in question until the customer is satisfied.
Company History
The local company serves both residential and commercial customers, and co-owners Steve Hatcher and Robert Strong each have over 20 years of industry experience.
Employee Information
Employees wear uniforms, drive marked vehicles, and undergo background checks.
Areas Served
Cypress, Energy Corridor, Katy, The Villages, Conroe, Cypress, Spring, Tomball, Missouri City, Richmond, Stafford, Sugar Land, Bellaire, Houston

Compiled Score:

Done Right Carpet & Tile has received 4.8 out of 5 stars based on 138 customer surveys.
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Grade
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HOMEOWNER REVIEWS
Date Collected
Review by
02/12/2018

“I'm afraid that we didn't have a good experience. Somebody in his family was sick and he just rushed off; then he came again and said he didn't have any help, so he wasn't sure he could do it all himself. I was thinking, if you knew there wasn't—why did you plan it for another day. I think he means well, but maybe we just hit two bad occasions. It was for carpet cleaning. I'd give them a D, I would think. The first time he came he was very good, but they came twice. The previous year they had to do something, and they were very good. I have to say that I had forgotten. They did come one other time, and they were very good; the quality of work was fine. It's just that it just seemed to be one thing after another; it was very unsettling. He wasn't particularly agreeable. I don't know what it was. The first time he came, like the year before, he was perfectly agreeable. The second time he wasn't at all.”

Review by
02/12/2018

“Done Right did a great job. He was very meticulous about his work; he wanted to get it right, and I had some disobedient pets—he wanted to make sure that he took care of that in our game room. He did a really good job; he had his own method of taking care of pet problems with carpet and stuff like that, so I was very pleased with it. I would definitely recommend them. In fact, I'd like him to come back. He would definitely get an A+ because I could tell the guy really cared about the type of job he did. He even came back, he told me, 'This takes 36 hours; I'm not going to come back until I know that this enzyme or whatever it is. I want you to be happy with your carpet.' So, he's very, very customer-service oriented. I was very impressed, and I would call him again. And I have recommended him as well.”

Review by
02/12/2018

“The dislike part was, this is just a situation I was in, the house I had them come do was a rental property; the renter was there at the same time they showed up, and they plus-sold me on a bunch of stuff. I'm not going to say I didn't need it, but I would have rather not been approached in front of my renter; I had to say no in front of the renter. I'm trying to get out of there with a minimal cleaning job, but they wanted to talk—so a hundred-and-something-dollar cleaning job turned into three-hundred-and-something-dollars. They did a great job, don't get me wrong—but I wouldn't drop that much money on a rental property. The experience, probably a B.”

Review by
02/12/2018

“Done Right cleaned the carpet for me, maybe a year ago. They did a really good job. The price—I didn't like paying the price, but other than that, I think they did a real good job. I'd say an A+ really. I think they did a really good job, just kind of expensive from what I usually pay, but they did do a really good job. I knew the price before they did it, so I can't really complain about it. Usually I pay a hundred-and-a-half to two-hundred-dollars to get my carpet done, and I think this was about at least twice that much—but the guy did a really, really good job, so I'm not complaining about the job. I'm sure it was worth the money.”

Review by
02/12/2018

“I've used Done Right for many, many years. Robert is awesome. I've known Robert for about eight years now; he used to do other work, for other companies I believe, and that's actually how I met him. I have recommended him numerous times to many people and had many people use him as well, because I own a cleaning business myself. So, I usually recommend him since I have his business cards and flyers from your company. He did my carpet. He was triple A+++. He is very knowledgeable about everything that he does, and that's what makes him great at what he does.”

Review by
02/12/2018

“Done Right was OK. He was a nice guy. There's still some marks on the floor that didn't come out., but he was OK as a guy. They were doing carpet cleaning. I'd give them a B+. He seemed fairly knowledgeable. I called him and made the appointment there-and-then. He turned up on time. He wore covers over his shoes. I don't know if I would recommend them, only because it turned out fairly expensive, and I wouldn't say the carpets look entirely different.”

Review by
02/12/2018

“They were good. They did a real-good job. I was very pleased with how they did their cleaning. They did carpet cleaning. I'd give them an A. They did a real good job; people are going to have to know—they're the only ones I've used since I lived in this area. They are kind of expensive, but to me it was worth it. Some people may not think so, but I think it was worth it.”

Review by
02/12/2018

“They did a pretty good job. They did a good job. It was my mother's house that I had them come clean. It was both carpet and tile cleaning. I'd say a B. I used another company just recently—that company I would probably recommend, so I probably wouldn't recommend Done Right, because I just used Done Right when I couldn’t get a better job.”

Review by
02/12/2018

“They did some carpet cleaning at an older house. They did OK. I wasn't overly thrilled, but it was OK. I'd say overall good, but I wouldn't be real excited and jump-off-the-roof to say good job to them. I would just say, make sure other customers understand what they're going to do and how they're going to do it. I'd give them a B.”

Review by
02/12/2018

“I had no problems with Done Right. They did a good job for me. That was carpet cleaning they did for me and also my foyer; he did my foyer for me and did a good job on that too, marble foyer that he had to refurbish or something. I'd give them an A. He came in early and told me the other crew was on the way. That was great.”

Review by
02/12/2018

“Everything was fine—no problem at all. They were dependable. They were very knowledgeable as to what to do for the stains and things like that; then they cleaned my tile in my bathroom too. That grout was cleaned very nice. Everything was great. I had some carpet cleaning and tile cleaning done. I would give them an A.”

Review by
02/12/2018

“The work was excellent. They gave me suggestions on cleaning spots on my own like what's the best things to use on my carpet. He even, I had some frayed carpet, he even took a piece of carpet out of a closet and replaced it for me, and you can't tell that anything was done. Just excellent; I'd give Done Right an A+.”

Review by
02/12/2018

“They did exactly what they said they were going to do. They got carpet cleaned that nobody has been able to get clean. We have Berber carpet; it's very light colored, and we've had other companies come in to clean it and it looked—it was passable, but this looked like the day it had been put in. I'd grade them A+.”

Review by
02/12/2018

“In terms of the work he did, it was positive. In terms of his kind of attitude, he's OK, but he was trying to kind-of charge us for other things—and also, he didn't seem to be very happy about doing that job. I would say something like 60, maybe 70 out of 100. They did carpet cleaning. I'd give them a B+.”

Review by
02/12/2018

“They're kind of expensive, but I'll tell anyone what—my house—it worked, you know what I mean; it looked like my carpets were brand new. So, to sell the house, I didn't have to replace them. I would give them A+, definitely. He was there on time. They know their business very well.”

Review by
02/12/2018

“Carpet cleaning is what we had them for. They did a great job—just, very attentive to detail, to listening to what our concerns were and what we wanted them to focus on— they did exactly that. I'd give them an A+.”

Review by
02/12/2018

“It was absolutely the best experience ever. He was prompt, on time, and he took care of my carpets. He did a really good job, he was very thorough, his price was outstanding, and it was great. I'd give it an A+.”

Review by
02/12/2018

“Done Right cleaned the carpet in our living room, and our stairs and hallway. It was good. He seemed to be very knowledgeable and did a good job. It looks good today. I would give them A+.”

Review by
02/12/2018

“They cleaned my carpets. It was great. They've done my house, and my boyfriend's house. We like them a lot. Just all of it, they were all great. I would grade them A+.”

Review by
02/12/2018

“They've been to my house two times, and they've done a great job both times. It was carpet cleaning. I would give it an A+. I have recommended them many times.”

Review by
02/12/2018

“Very professional people and they did the job right, so I'm pretty pleased with the results. It was for carpet cleaning. I would give Done Right an A.”

Review by
02/12/2018

“He was in the neighborhood. He's from our neighborhood, so it felt like I was shopping local. They did carpet cleaning. I'd give them an A.”

Review by
02/12/2018

“The owner came out, they were referred by someone I knew, a radio show; the owner came out, and he was fantastic. It was carpet cleaning. It's an A+.”

Review by
02/12/2018

“They came in, they were professional, they did the work, and I was satisfied with the work they did. They did carpet. I would actually give them a B.”

Review by
02/12/2018

“It was all good. They did excellent work. I had no complaints. It was carpet cleaning.”

Review by
02/12/2018

“I guess it was a job well done. They did carpet and tile cleaning. I'd give them an A.”

Review by
02/12/2018

“It was good. It was all good. They did excellent, I had no complaints, and I'd recommend them.”

Review by
02/12/2018

“They have really good service—very responsive. It was carpet cleaning. I would give them A+.”

Review by
02/12/2018

“They're great. They're great all the way around. Just check great, great, great. We're good.”

Review by
02/12/2018

“Done Right just did a good job; quick and easy. It was carpet cleaning. I'd give them an A overall.”

Review by
02/12/2018

“They cleaned our carpet. I think the service was great. I would give them an A+.”

Review by
02/12/2018

“I liked the service. They did carpet cleaning. I'd give them an A.”

Review by
02/12/2018

“I just know they did a good job. It was carpet cleaning. I'd give them a B+.”

Review by
02/12/2018

“They did a very good job. It was for carpet cleaning. I'd give them an A.”

Review by
02/12/2018

“They were very timely. They were doing carpet for me. I'd give them an A.”

Review by
02/12/2018

“Done Right did carpet and a couch cleaning. I'd give them probably a B.”

Review by
11/14/2016

“I wasn't here while they do the work. Done Right's done a good job.”

Review by
11/14/2016

“They  did a great job. They were very safety conscious. I'd give them an A+.”

Review by
11/14/2016

“They cleaned my carpet. Overall, I'd give the total experience an A+ rating.”

Review by
11/14/2016

“I did have my carpets clean. For the price, they did a very, very good job.”

Review by
11/14/2016

“They did my carpet cleaning. Overall, I'd give the experience an A+ grade.”

Review by
11/14/2016

“They  did a great job at both of our houses. I'd give them an A.”

Review by
11/14/2016

“They did our flooring, the slate flooring. I'd give them an A.”

Review by
11/14/2016

“It was fine. I would recommend them. It was pretty good.”

Review by
11/14/2016

“They did carpet and tile cleaning. I'd give them an A+.”

Review by
11/14/2016

“They did carpet cleaning for me. They’re an A+ company.”

Review by
11/14/2016

“I had no complaints and I would recommend them.”

Review by
11/14/2016

“I'd give them an A for the overall experience.”

Review by
11/14/2016

“They did an exhaust vent. I'd give them an A.”

Review by
11/14/2016

“They did carpet cleaning. I'd give them an A.”

Review by
11/14/2016

“They were excellent, no complaints.”

Review by
11/14/2016

“I had no complaints whatsoever.”

Review by
11/14/2016

“I had no complaints with them.”

Review by
11/14/2016

“I would give them a B overall.”

Review by
11/14/2016

“Overall, I'd give them an A.”

Review by
11/14/2016

“My experience was positive.”

Review by
11/14/2016

“I'd give them an A+.”

Review by
11/14/2016

“It was all good.”

Review by
11/14/2016

“No complaints.”

Review by
11/14/2016

“They were fast, they were efficient, and they were polite. I'd give them an A.”

Review by
11/14/2016

“They  did a very professional job. I had no complaints and I would highly recommend them.”

Review by
11/14/2016

“He did really good. It was excellent and I had no complaints. I would recommend them.”

Review by
11/14/2016

“He  did steam cleaning. They had overall great customer service. I'd give them an A+.”

Review by
11/14/2016

“I'm very pleased with them. I had no complaints. They did floor tile cleaning for me.”

Review by
11/14/2016

“They did a great job. They did carpet cleaning. I'd give the overall experience a B+.”

Review by
11/14/2016

“Everything  was good. They were quick and courteous. I'd give the experience an A+.”

Review by
11/14/2016

“The guy that was in charge was very conscientious and thorough. I'd give them an A.”

Review by
11/14/2016

“They  did a good job. We're really satisfied with it. I'd highly recommend them.”

Review by
11/14/2016

“They did a very good job. They did good work, had good prices, and good people. I had no complaints and I'd recommend them.”

Review by
11/14/2016

“It  was great. They cleaned my tile. It was awesome; it looked like new after ten years of use. I'd give them an A+.”

Review by
11/14/2016

“They cleaned my tiles. I like the guy that came out, he was nice. I would give them an A. I would use them again.”

Review by
11/14/2016

“I  only have a positive experience when the owner, Mr. Strong comes. I had an excellent rapport with him.”

Review by
11/14/2016

“Everything I was quoted in advance, everything that they did as far as time, pricing, everything was 1 percent. I had no complaints with them; I would absolutely recommend them.”

Review by
11/14/2016

“They  were very informative about what they were going to do, and they did exactly what they said. I'd give the experience an A. I'm having them back to do my carpets soon.”

Review by
11/14/2016

“He cleaned up his mess when he was done. He really made sure that I knew how to keep the tile clean for as long as possible. He was very knowledgeable. They deserve an A.”

Review by
11/14/2016

“They  did a great job. I was impressed and they didn't leave any sticky residue. I would use their service again if I have a need for it. I’d be glad to recommend them.”

Review by
11/14/2016

“We've used them for several years for several different projects. They've been very responsive, do a quality job, and they’re very reasonably priced. In fact, I've just recommended them to several people.”

Review by
11/14/2016

“They did carpet and upholstery work. I'd give it a B+. I think they were there on time and they got done pretty quick. I had to provide some tools, because they didn't have everything they needed. I'd give them a B+.”

Review by
11/14/2016

“I didn't like it at all. I found some parts that I had to clean myself. It's not like they couldn't, I just cleaned them with a wet rag, salt and vinegar, and I took them off. I don't know how they couldn't when they have those machines. The people were really nice. Their punctuality was good. They didn't do the job, so I don't know what kind of expertise they have. I cleaned the spots by myself.”

Review by
11/14/2016

“They got the floor real clean. It looked like he was training two, new young men to do this job. I was kind of nervous about that because after they left the next day, I found a dent in my brand new refrigerator. I can't blame it on them because I didn't see them do it, but I'd have to just really be neutral on them. Overall, I'd give them a B. I'm not sure that I would recommend them.”

Review by
11/14/2016

“I  thought they were very professional, how they did their work, and the equipment that they had. They were on time, so I definitely will use them again. I'd give them an A. The only thing that I think was the last time I called them, they did really good, but they weren't very flexible. I think it was more of the scheduling. I'd hate to really judge them on that, because I think they did a really good job. I own a business, so I know how important these things are. I would give them an A and I'd recommend them to other people.”

Review by
09/02/2015

“I liked that the guy was very polite and considerate. He seemed to be very confident in what he was saying, and they did a good job. Done Right cleaned the carpet for me. It's a big room—a living room and sitting room area. We called him out maybe a year or two before that to clean out our duct system. He was working for his brother or another company, but he said he was going out on his own, and he did such a great job for us then that we held onto his card. When it was time to get the carpet cleaned, I just gave him a call. I'll give him an A.”

Review by
09/02/2015

“Done Right was very professional and very friendly. They actually took us around to show us the different areas and what we can do better. Instead of using one particular thing to clean when we make a spill, they told us what to use. In fact, they suggested just vinegar and water. Overall, they were friendly, professional, and very helpful. They did a very good job. They cleaned about five rooms of carpet. They’re an A+.”

Review by
09/02/2015

“I did not like the job Done Right did. He was a real nice guy and his helper was really nice, but I think it was a rip off and something I could have done myself. Then I paid him to seal, and he said it wouldn't get bad again—it did, within a year. I'm not home, so I definitely would not recommend them. They cleaned the caulk on my tile floors and resealed it. They were cleaning the carpet at my neighbor's house.”

Review by
09/02/2015

“Done Right is good people. They do a good job. They're thorough, they do hard work, and they have good quality. It's a good process and information. What's not to like? He's done my whole house maybe five or six times for the carpet. He also did the dryer vent in between the two stories—A/C and the dryer vent in the washer dryer. He also did my other house. I heard of him through word of mouth. I'll give them an A+. Done Right does a kickass job. I've recommended him to my family members and anybody that needs something. He's a good guy. He works hard. He has a good product. He does a good job at a reasonable price. I'm 45 years old, I've got three kids, and I ain't made of money. I wasn't born with a silver spoon in my mouth, but damn it, if I spend $2000 a year cleaning my damn carpet, it means something for me to say he's kickass. I ain't no millionaire. I've worked hard, college education, thirty years in my business, but I like a clean house, and he does a good job.”

Review by
08/31/2015

“They had a young guy working with them, and the only thing I had the problem with is that he dragged the hose across the corners of my baseboards, and he messed up all the corners of my baseboards. That's the only problem I've ever had with them at all. I've known Robert for years, so he's taken good care of me, but unfortunately, he wasn't the one who did it that time. They cleaned my whole house. I got a four-bedroom house with a kitchen, a living room, and hallways. They've cleaned my whole house and moved my furniture, and it took maybe two hours. Like I said, I've known Robert for years. I've always had a good rapport with him. I never had anyone else come to my house but Robert, and he brought someone else with him. While he was doing some other stuff, that's when the young man pulled the hose across my baseboards and around the corners of them and messed them up. I chose them because I know Robert. He used to work for another company, and his son used to be on my Little League team, so I've known him for a long time. I'd say a B fits them best because of my baseboards being damaged. I've recommended them, but like I said, I have recommended them to other people.”

Review by
08/31/2015

“I like Done Right's professionalism and timeliness. They were also friendly and told us what they could and could not do. I’ve had them a couple of times. They've done carpets for me as well as getting the cat urine smell out of carpet, grout in the kitchen, and at least one of my expensive area rugs. In one of my areas with the rugs, they were able to pull it back and show me, 'Hey, we can only do so much. Look how bad the deterioration of your carpet is.' They were able to show me that, put everything back down, and put it back until we could get the carpet replaced. I chose them because they were highly recommended to me. I'd give them an A+.”

Review by
08/31/2015

“Done Right Carpet & Tile was good, and they were personable and nice. They cleaned all my tile downstairs, including the grout, and they cleaned the carpet on my stairs and in three bedrooms. I had quite a lot of work done. They were my only choice; I didn’t feel the need to call anybody else after their presentation. I’d give them an A+. I’d use them again, and I’ve referred them to several people.”

Review by
08/31/2015

“Done Right were very friendly. They came out quickly and took care of my issue. They actually did a carpet repair. My dog ripped up an entire wall of my carpet in my new home. I'd give them an A+.”

Review by
08/31/2015

“I've always had a good experience with Done Right. They do carpet cleaning for me. I chose them because they were the ones that everyone suggested. I'd give them an A+.”

Review by
08/31/2015

“Done Right had a really quick turnover time, from the time that I called them, to the time that they came out to do the service. They did carpet cleaning for me. They get an A+.”

Review by
08/31/2015

“Done Right's service was good. They were prompt and polite. The fellow that came out had been to the house before. He's clean and thorough. They did some carpet cleaning. Every time they've been out, they've done carpet. I chose them because I was dissatisfied with the previous company and decided to give these guys a shot. I'd give them an A and use them again for sure.”

Review by
08/31/2015

“I like that Done Right stands behind their work. They clean my carpets. I chose them because they were highly recommended.”

Review by
08/31/2015

“Done Right did a good job with the carpet. They just did carpet cleaning for me. I chose them because I had friends recommend them. I'd give them a B.”

Review by
08/31/2015

“Done Right showed up on time and did the work. They did carpet cleaning work for me. They get an A.”

Review by
08/27/2015

“Done Right did a good job for me. They did carpet cleaning. My wife is actually the one that chose them. I'd call them excellent.”

Review by
08/27/2015

“They did a great job. The fact that they went the extra mile to make sure that I was satisfied, and that they did a professional job, made my experience positive. They did carpet cleaning for me in my entire house. They've done it a couple of times. They get an A+ from me.”

Review by
08/27/2015

“I'd say it was mostly a good experience, but with reservations, so I'd call it a neutral experience overall. What went right was that they came back and made the correction. What went wrong was that there was a stretching problem. When they left, there was a rumple in the carpet that hadn't been there before, but they came back in and stretched it. It was carpet cleaning, but they also did the whole house. They cleaned all the tile flooring. It needed deodorizing in one area, and we were on our own to deal with that, which we did. It was a challenge. It was extremely dirty, but they cleaned it and did a thorough job. I think I'd like to give them a higher rating than neutral. He had to do it twice because the tile was so bad, and he actually did it twice, so I'm going to give them a high rating. I'd say they deserve an A.”

Review by
08/24/2015

“Done Right did the carpet cleaning last year or the beginning of this year. They did a really good job. The guy that came really made the carpet look really good. He cleaned it real good, and it lasted a long time. He came in and he was through with the whole house in 45 minutes or an hour. I myself would definitely recommend the company. I'd give them an A grade.”

Review by
08/24/2015

“That was a while back. They did my carpet. They were informative, told me how to keep my carpets clean, and did a really good job picking out some things. They did two rooms, a hallway, and a big rug, I think. A neighbor told me about them, and I'd recommend them to neighbors and friends as well. I'd grade them an A.”

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